Be sure to first try the preset details to access your FlashRouter’s settings.
First time setup
Are you connected to the FlashRouter's network?
In order to access the FlashRouter’s settings you need to be connected to the FlashRouter’s network via ethernet or WiFi.
It is possible that if you are connected to the FlashRouter’s network you device might have static IP settings from a previous connection preventing it from being read correctly. Check your device’s static IP settings before proceeding.
Is your FlashRouter wired correctly?
Your FlashRouter should be wired as detailed in our Connect FlashRouter to the Internet setup.
A common mistake is to connect from your modem or other router to a LAN/numbered port of the FlashRouter instead of the WAN/Internet port of the FlashRouter as it should be. Doing so results in no access to the FlashRouter’s settings.
Lost access
How to find you FlashRouter's Local IP Address?
It is possible that your Local IP Address was changed at some point. Your Local IP Address is the address that you can access the FlashRouter’s settings with. We recommend finding the Local IP Address of the FlashRouter.
Was your FlashRouter reset?
If your FlashRouter is showing a local IP Address of 192.168.1.1 and you are seeing ‘dd-wrt’ as an available network in your wireless networks, your FlashRouter was reset. Reconfigure your FlashRouter.
Keep in mind that seeing a Local IP Address of 192.168.1.1 can also mean your are wired incorrectly and the router has not been reset. Be sure to check your wireless networks for ‘dd-wrt’. If the FlashRouter’s wireless network name appears as it was set then your FlashRouter was not reset and you should see the above section.
Tried updating firmware
Why can't I access my FlashRouter after a firmware upgrade?
When performing a firmware upgrade there is a dropdown that has Don’t Reset or Reset to Default settings as options.
If you accidentally selected Reset to Default settings you will need to reconfigure your FlashRouter.
If you had Don’t Reset selected and are still unable to connect to the FlashRouter’s network after a firmware upgrade, first make sure you are connected to the FlashRouter’s network as WiFi can disconnect during an upgrade, and then Reboot the FlashRouter.
