General Shipping FAQs
What company do you use for shipping?
For domestic shipping, we offer United State Postal Service (USPS), and a FedEx Expedited 2-Day delivery option.
For International shipments, we offer USPS, FedEx, and DHL.
Where do you ship from?
We ship all packages from our New Jersey warehouse.
How much does shipping cost?
- Free Standard Shipping 3-10 day Delivery (Orders $200+)
- $20 Flat Rate FedEx 2-3 Day Express shipping
- Pricing for DHL, USPS, and FedEx will vary by country. Enter your shipping information at check out to see rates. FlashRouters does not add any internal handling fees to international rates.
- Note: Customers pay customs, duties, processing fees, and taxes (if applicable).
How fast do you ship?
We aim to ship your purchase within 1-2 business days from the original order date.
Once an order is placed, we configure the DD-WRT or Tomato settings on the router based on your requests.
There may be a delay of up to 24 hours if our configuration team is unable to configure your router as requested. In these cases, our support team will reach out to you in an attempt to find a solution. If the team does not hear back from you within 24 hours they will ship out the unit to avoid further delays. Keep in mind our support team will be available to assist if you have any setup issues once you receive your router.
Who pays for shipping?
Domestic customers can choose Free standard shipping. Customers pay shipping costs including customs, duties, processing fees, and taxes (if applicable) for all other options.
Can you ship to my country?
We ship to almost all countries around the world with some exclusions. If you would like to ship to any of these excluded countries, we recommend using PayPal and a Freight forwarding service such as Aramex, MyUS, or Shipito.
Another option if you are located in a country we do not ship to is to purchase a compatible router locally that we can flash remotely to DD-WRT firmware for you via our Flash My Router plan. A full list of compatible routers are listed there.
- Bosnia & Herzegovina
- Burkina Faso
- Cape Verde
- Central African Republic
- Congo – Brazzaville
- Congo – Kinshasa
- Myanmar (Burma)
- North Korea
- Palastinian Territories
- Sao Tome & Principe
- Sierra Leone
- Solomon Islands
- Wallis & Futuna
- Western Sahara
2022 - Postal Calendar
We will not be able to ship on the dates below. Your package will be shipped the following business day.
- New Year’s Day: January-01
- Martin Luther King Jr. Day: January-18
- President’s Day: February-21
- Memorial Day: May-30
- Independence Day: July-04
- Labor Day: September-05
- Columbus Day: October-10
- Veteran’s Day: November-11
- Thanksgiving Day: November-24
- Christmas Eve: December-24
- New Year’s Eve: December-31
2022 Holiday Shipping Deadlines
In order to ensure timely delivery of your packages for the holiday season, please refer to the following shipping deadline dates for the following types of mail.
PLEASE NOTE: All deadlines are at 1PM EST of the designated.
- USPS Priority 12/18
- USPS APO/FPO/DPO 12/11
- FedEx 12/21
International dates are for estimated delivery dates. However, customs can cause issues and may take longer.
- Puerto Rico 12/21
- Canada 12/21
- Mexico 12/21
- UK 12/20
- Hong Kong 12/19
- Australia 12/19
- Middle East 12/19
Regardless of your carrier or country, we recommend that you place your holiday orders as soon as possible to ensure timely delivery.
Customs and Expenses
Will there be extra customs charges when my FlashRouter arrives?
There may be additional customs fees incurred based on the local importation laws of your country. You (the recipient) are responsible for all customs fees charged by your country’s customs agency.
Customs charges are NOT factored into the FlashRouters shipping cost.
All customs fees will be a separate charge and must be paid for by the recipient of the package.
We do our best to inform you of possible customs fees to the best of our ability, however we will not accept returns because of refusal to pay these fees.
If we receive a return due to failure to pay customs fees, you will be refunded but ONLY for the price of the FlashRouter. Original Shipping charges will NOT be refunded.
We do our best to make FlashRouters’ shipping quick and affordable but are unable to foresee all customs-related issues. Please be sure to check before ordering if you are concerned with local customs fees.
Do you charge sales tax?
We will charge sales tax in any state where we are required to do so. Currently that is within New Jersey, due to the fact that this is the physical location of our business and New York but that is subject to change as law dictates.
Any taxes or customs fees that are incurred to your country’s current policies are out of our hands. We do our best to make the router and the shipping quick and affordable.