Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
Use these steps to connect to Surfshark WireGuard VPN servers. You will automatically be connected to the ideal server based on your location.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
If you have not created your Privacy Hero account yet please follow these instructions.
3. Click the VPN symbol.
4. Click the Change button and select Surfshark from the dropdown.
5. Enter your correct Surfshark account login email and password and click Save.
6. Set the VPN toggle to On.
7. Connect to the Privacy Hero’s via wireless or ethernet connection on your device and visit Surfshark’s IP Check from a private/incognito browser to verify your new IP address and virtual location.
Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network so if your IP Address has not changed be sure to double check that you are indeed connected to the Privacy Hero network on the device you are checking your IP from.
Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings.
Mon-Fri: 10am - 5pm EST
