Teamviewer FAQ and Setup

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

1. Connect via wireless to the other router.
2. Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

1. Obtaining a USB to Ethernet adapter is ideal.
2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

1. Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
2. We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

1. Obtaining a USB to Ethernet adapter is ideal.
2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

1. Download Teamviewer for Windows.
2. Open the Teamviewer application.
3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.

1. Download Teamviewer for Mac.
2. Open the Teamviewer application.
3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.