• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

FlashRouters Support Portal

Prioritizing Privacy

  • SETUP GUIDES
    • Privacy Hero Router Setup Guide
    • ASUS-WRT Router Setup Guide
    • AsusWRT-Merlin Router Setup Guide
    • DD-WRT Router Setup Guide
    • ExpressVPN Router Setup Guide
    • GL.iNet Router Setup Guide
    • Roqos Core Router Setup Guide
  • TROUBLESHOOTING
    • Router Access
    • WiFi Connectivity
    • Internet Connection Issues
    • General VPN Issues
    • DD-WRT Firmware
    • TeamViewer Remote Support
  • FAQs
    • Router FAQs
    • VPN FAQs
    • Warranty and Returns FAQs
    • Sales FAQs
    • Shipping FAQs
    • Service Plan FAQs
  • Show Search
Hide Search

Search Results for: cisco any connect

Device Settings That Can Interfere With Your Router VPN

Dave · Oct 6, 2026 ·

If your router VPN is connected and working on other devices but one phone, tablet, computer, or streaming device shows the wrong IP address, wrong location, cannot access certain websites, or behaves differently, check the affected device before changing the router.

VPN applications, privacy features, custom DNS settings, antivirus software, firewalls, browser settings, and corporate security software can all change how traffic is handled directly on a device.

This guide applies to all FlashRouter types and VPN providers.


Jump to a Section

  • Start Here: Router or Device?
  • Device VPN Applications
  • iPhone & iPad Privacy Settings
  • Android VPN & DNS Settings
  • Security, Firewall & Browser Settings
  • Run a Clean VPN Test

Start Here: Is the Problem the Router or One Device?

Before changing your router VPN configuration, compare the affected device with another device connected to the same FlashRouter.

If several devices show the correct VPN IP and location while only one device does not, the router VPN is already demonstrating that it can route traffic through the VPN.

Focus troubleshooting on the affected device.

If every device connected to the FlashRouter has the same VPN problem, continue with router-level VPN troubleshooting instead.

Privacy Hero users should also check the Privacy Hero dashboard. If the VPN itself displays Failed, Disconnected, Connecting, or a timeout error, troubleshoot that connection before changing device settings.

  • Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting
  • Privacy Hero NordVPN Not Connecting or Showing Timeout Errors

Disconnect VPN Applications Running on the Device

Do not run a VPN application directly on the device while troubleshooting a VPN running on your router.

This includes applications from NordVPN, ExpressVPN, Surfshark, Proton VPN, IPVanish, Private Internet Access, Mullvad, corporate VPN providers, and other VPN services.

If both the router VPN and device VPN are active, the device VPN can take control of that device’s traffic after it passes through the router.

This can cause:

  • An unexpected public IP address.
  • An unexpected VPN location.
  • Websites or applications not loading.
  • Streaming region problems.
  • DNS problems.
  • Slow or unstable connections.
  • One device behaving differently from other devices on the same router.

Disconnect the VPN application completely before testing the router VPN.

Closing the VPN app window may not disconnect the VPN. Confirm in the application or device network settings that the device-level VPN is actually disconnected.

iPhone and iPad: Check Private Relay and Limit IP Address Tracking

Apple devices include privacy features that can change how supported internet traffic is handled and make router VPN testing more difficult.

Limit IP Address Tracking

To temporarily disable Limit IP Address Tracking for your FlashRouter WiFi network:

  1. Open Settings.
  2. Select Wi-Fi.
  3. Tap the information button next to the FlashRouter WiFi network.
  4. Find Limit IP Address Tracking.
  5. Turn it Off.
  6. Disconnect from WiFi and reconnect.
  7. Test the connection again.

This setting is configured per WiFi network, so make sure you are changing it for the FlashRouter network being tested.

iCloud Private Relay

iCloud Private Relay can also alter IP address visibility for supported traffic.

For troubleshooting:

  1. Open Settings.
  2. Tap your Apple Account/name.
  3. Select iCloud.
  4. Select Private Relay.
  5. Temporarily turn Private Relay Off.
  6. Reconnect to the FlashRouter.
  7. Test the IP address and connection again.

These settings can be restored after testing.

Android: Check Private DNS and Always-On VPN

Android devices can have DNS and VPN settings that operate independently of the router.

Private DNS

Android Private DNS can send DNS requests to a selected DNS provider instead of relying solely on the DNS configuration supplied by the router.

If you are troubleshooting DNS, website access, streaming, filtering, or location behavior:

  1. Open Settings.
  2. Select Network & internet.
  3. Select Private DNS.
  4. Temporarily select Off.
  5. Save the setting.
  6. Reconnect to the FlashRouter WiFi.
  7. Test again.

Android menus vary by manufacturer and Android version. Search the device Settings for Private DNS if necessary.

Always-On VPN

An Android VPN application can be configured to automatically reconnect even after you believe the VPN has been disconnected.

  1. Open Settings.
  2. Select Network & internet.
  3. Select VPN.
  4. Select the configured VPN.
  5. Disable Always-on VPN while testing.
  6. Check whether Block connections without VPN is enabled and temporarily disable it if necessary for testing.

Then reconnect to the FlashRouter and test the router VPN again.

Check Antivirus, Firewall, Browser, and Work Security Settings

If the problem affects a computer or only occurs in one browser, check for software that modifies network traffic directly on the device.

Antivirus and Internet Security Software

Security applications may include network features such as:

  • Web Protection.
  • Safe Browsing or Secure Web.
  • Network Protection.
  • DNS Protection.
  • HTTPS scanning.
  • Tracking protection.
  • Built-in VPN services.
  • Firewall controls.

Temporarily disable the relevant network protection feature and test again. You do not normally need to disable the entire antivirus product.

Third-Party Firewalls

A third-party firewall can block applications, DNS requests, VPN-related traffic, or specific network interfaces.

Temporarily disable the firewall and test the connection. If the problem disappears, re-enable the firewall and review its network rules.

Browser VPN, Proxy, and Secure DNS

Browsers and browser extensions can also use their own:

  • VPN services.
  • Proxy connections.
  • Secure DNS or DNS-over-HTTPS.
  • Privacy or filtering extensions.
  • Location-changing extensions.

If the problem occurs only in one browser, test another browser without extensions or custom networking settings.

Work and Corporate Devices

Company-managed computers and mobile devices may use corporate VPN clients, DNS filtering, web filtering, endpoint security, device-management profiles, or zero-trust networking software.

These systems may intentionally override the local router’s network behavior.

If a personal device works correctly on the same FlashRouter while a company-managed device does not, the company security configuration may be responsible.

Run a Clean Router VPN Test

For the cleanest test, temporarily remove device-level networking variables and let the FlashRouter VPN handle the connection.

  • FlashRouter VPN: On
  • Device VPN: Off
  • iCloud Private Relay: Off while testing
  • Limit IP Address Tracking: Off while testing
  • Android Private DNS/custom DNS: Off while testing
  • Always-On VPN: Off while testing
  • Third-party network filtering: Off while testing

Then:

  1. Disconnect the affected device from WiFi.
  2. Reconnect it to the FlashRouter.
  3. Open a fresh private/incognito browser window.
  4. Check the device’s public IP address and location.
  5. Compare the result with another device connected to the same FlashRouter.

If the second device shows the correct VPN IP but the affected device does not, continue troubleshooting settings or software on the affected device.

If all devices show the same incorrect IP address or all devices fail to use the VPN, continue with router-level VPN troubleshooting.

Privacy Hero VPN Connected but Device Still Shows the Wrong IP?

Privacy Hero provides device-level VPN controls. Make sure the affected device is actually assigned to use the VPN.

  1. Open app.privacyhero.com.
  2. Open the Devices section.
  3. Select the affected device.
  4. Confirm VPN protection is enabled for that device.
  5. Disconnect any VPN application running directly on the device.
  6. Test the public IP address again.

If other Privacy Hero devices show the correct VPN IP and only one device remains incorrect, continue with the device-level checks above.


Related FlashRouters Guides

  • Should I Be Using My Computer, Phone, or Tablet VPN App While Connected to the FlashRouter?
  • What Is a DNS Leak and How Can I Prevent a DNS Leak in My Router?
  • FlashRouters VPN FAQs
  • FlashRouters Router Troubleshooting
  • Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting
  • Privacy Hero NordVPN Not Connecting or Showing Timeout Errors
  • Privacy Hero VPN Kill Switch Setup

Why is my DNS showing as 192.168.11.1 on my devices?

TeamFlashRouters · May 30, 2019 ·

When connected to a FlashRouter’s network the DNS settings of the devices will be reporting as 192.168.11.1. This means that the router is handling DNS internally through the servers you have set in the Setup > Basic Setup section of the router. If you did not set any custom DNS here, then you will using your ISP or VPN DNS servers automatically.

You can always customize the DNS servers in the router to your preferred servers and through DNSmasq the router will use 192.168.11.1 to route these servers to your connected devices.

In some instances disabling DNSMasq in the DD-WRT settings can help unblock previously blocked websites while connected to VPN. This will force devices to report the DNS servers set in the router directly as opposed to 192.168.11.1.

Disabling DNSMasq is not recommended unless FlashRouters specifically advises you but we have seen this work for certain VPN providers. To disable the DNSMasq do the following.

Navigate to Setup > Basic Setup

Disable DNSMaq Settings
  1. Uncheck Use DNSMasq for DHCP.
  2. Uncheck Use DNSMasq for DNS.
  3. Uncheck DHCP-Authoritative.
  4. Click Save.

Navigate to Services > Services

Disable DNSMaq Settings 2
  1. Set DNSMasq to Disable.
  2. Click Apply Settings.
  3. Reboot router.

How do I upgrade the DD-WRT firmware of my FlashRouter?

TeamFlashRouters · May 30, 2019 ·

The following DD-WRT builds are from 11/24/2024 r58699. Keep in mind that these builds are for upgrading routers that already have DD-WRT firmware flashed. To flash a stock firmware router with DD-WRT firmware see our Flash My Router plan!

Download an updated DD-WRT firmware build for your specific FlashRouter model below. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available below.

  • Asus RT-AC5300
  • Asus RT-AC56U
  • Asus RT-AC66U
  • Asus RT-AC68U
  • Asus RT-AC87U
  • Linksys WRT1200AC
  • Linksys WRT1900AC
  • Linksys WRT1900ACv2
  • Linksys WRT1900ACS
  • Linksys WRT1900ACSv2
  • Linksys WRT3200ACM
  • Linksys WRT32X
  • Netgear R6300v2
  • Netgear R6400
  • Netgear R6400v2
  • Netgear R6700
  • Netgear R6700v2
  • Netgear R6700v3
  • Netgear R7000
  • Netgear R7000P
  • Netgear R7450
  • Netgear R7800
  • Netgear R8000
  • Netgear R8500
  • Netgear R9000

Please be aware that FlashRouters is not responsible for any DIY firmware flashing updates. If you have questions or concerns contact FlashRouters Support or check out the DD-WRT Community for additional helpful resources.

Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.

Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.

Navigate to Administration > Firmware Upgrade

Firmware Upgrade page in FlashRouter DD-WRT settings
  1. Do NOT select Reset to Default Settings in the dropdown menu as this will erase all of your FlashRouter settings.
    NOTE: If you are updating from an older DD-WRT build you may be required to reset the router after a firmware update for new features and UI to properly load. You will then be required to setup the administration username and password along with your WiFi and VPN network settings.
  2. Click Choose File and select the file you have downloaded.
  3. Click Upgrade.

Privacy Hero Dashboard Not Updating or Showing Old Information

Dave · Oct 8, 2026 ·

If the Privacy Hero dashboard is showing old information, a VPN status does not appear to update, settings you changed are not displaying correctly, or the dashboard behaves unexpectedly, your browser may be displaying cached Privacy Hero website data.

Before changing your router or VPN configuration again, open a fresh browser session and confirm that the dashboard is displaying the current information.

Start With a Private or Incognito Browser Window

The fastest test is to open the Privacy Hero dashboard in a new private or incognito browser window.

  1. Close any existing Privacy Hero dashboard tabs.
  2. Open a new private or incognito browser window.
  3. Visit app.privacyhero.com.
  4. Sign in to your Privacy Hero account.
  5. Check the router, VPN, device, or setting again.

If the correct information appears in the private browser window, the original browser session was likely displaying cached or stale website information.

Refresh the Privacy Hero Dashboard

If the dashboard has been open while you are changing VPN or router settings, refresh the page before assuming that a change failed.

  1. Refresh the Privacy Hero dashboard.
  2. Allow the page to finish loading.
  3. Return to the section you were changing.
  4. Check the current status again.

If the information still appears incorrect, sign out of Privacy Hero, close the browser tab, and sign back in through a fresh browser session.

Clear Cached Privacy Hero Site Data

If Privacy Hero works correctly in a private/incognito window but not in your normal browser window, clear the cached website data for Privacy Hero.

Browser menus vary, but look for settings related to:

  • Cached files and images.
  • Cookies and site data.
  • Website data.
  • Privacy and browsing data.

If your browser allows you to remove data for an individual website, clear the stored data for app.privacyhero.com rather than clearing your entire browser history.

Then reopen app.privacyhero.com, sign in again, and check the dashboard.

Try Another Browser or Device

If the dashboard still behaves unexpectedly, test it from another browser or device.

  1. Open app.privacyhero.com in another browser.
  2. Sign in using the same Privacy Hero account.
  3. Check whether the same router and settings appear correctly.

You can also test from another computer, phone, or tablet.

Privacy Hero is cloud-managed, so you do not need to be connected to the Privacy Hero WiFi to access the dashboard. You can use cellular data, another WiFi network, or another internet connection.

Disable Browser Extensions While Testing

Browser extensions can sometimes interfere with website login, scripts, or dashboard functions.

If the problem occurs only in one browser, temporarily test without extensions such as:

  • Ad blockers.
  • Privacy extensions.
  • Script blockers.
  • VPN or proxy extensions.
  • Security or filtering extensions.

A private/incognito window may disable some extensions automatically, depending on your browser configuration.

VPN Status Still Shows Failed or Connecting?

If a fresh browser session confirms that Privacy Hero is actually reporting the VPN as Failed, Connecting, Disconnected, or showing a timeout error, the problem is no longer just a browser display issue.

NordVPN users should continue with Privacy Hero NordVPN Not Connecting or Showing Timeout Errors.

No Internet After the VPN Failed?

If the dashboard confirms that the VPN has failed and your Privacy Hero network also has no internet access, check whether the VPN Kill Switch is enabled.

See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

One Device Shows the Wrong VPN IP?

If Privacy Hero shows the VPN as connected and working but only one device shows an unexpected IP address or location, the browser cache is probably not the main issue.

Check the device for its own VPN application, Private Relay, Private DNS, browser Secure DNS, antivirus, firewall, or other network settings.

See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

  • Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting
  • Privacy Hero NordVPN Not Connecting or Showing Timeout Errors
  • Privacy Hero VPN Kill Switch Setup
  • Device Settings That Can Interfere With Your Router VPN

Change WiFi name and password on Roqos

TeamFlashRouters · Nov 14, 2021 ·

Change your Roqos’ WiFi Network Name and Password to anything you like. Make sure it is not a duplicate of an existing WiFi name.

Login to Roqos Core UI web app in a browser on any computer or smart device.

1. Click the navigation menu and select Basic Settings > WiFi Settings.

Roqos Basic Settings - WiFi Settings

2. Click Main WiFi.

Roqos WiFi Settings - Main WiFi

3. Click Settings.

Roqos WiFi Settings - Settings

4. Enter the new Network Name and Network Password. Click Save.

Roqos WiFi Settings - Enter new name and password

5. Reconnect your WiFi devices to the new network with the password you just set.

Setting up a Guest WiFi Network on Roqos

TeamFlashRouters · Nov 14, 2021 ·

Create a Guest WiFi network on your Roqos to segment certain devices from the main network and set custom content filters as you see fit. Note that this is only for 2.4GHz wireless.

Login to Roqos Core UI web app in a browser on any computer or smart device.

1. Click the navigation menu and select Basic Settings > WiFi Settings.

Roqos Basic Settings - WiFi Settings

2. Click Guest WiFi.

Roqos WiFi Settings - Guest Wifi

3. Toggle the Enable slider and set the Network Name and Guest WiFi Password. Click Save.

Roqos WiFi Settings - Guest Wifi name and password

4. Optional: If you wish to set specific Content Filters for the Guest Network and set the Filters that you see fit.

Wireless Guest Network Setup – Unbridged (Recommended)

TeamFlashRouters · Jun 12, 2019 ·

If you would like to prevent visitors from connecting to your main WiFi network then you can create a separate Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.

Preparing for Wireless Guest Network Setup

If you have a Dual-band or Tri-Band router you can setup a WiFi Guest Network, creating a separate VLAN (virtual local area network) for your visitors, or in order to segment your VPN networks on any band you like. We recommend using the 2.4GHz network for your DD-WRT Guest Wireless Network so it is compatible with the most possible WiFi devices. Setting up a guest network for visitors in your home allows you to keep them off of your main WiFi network.

We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter. Be sure to pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.

DD-WRT Router Setup for Wireless Guest Network

Enter Wireless settings

Navigate to Wireless > Basic Settings

FlashRouter DD-WRT Wireless Guest Network Settings Unbridged

Under the 2.4GHz or 5GHz Interface click the Add button.

Wireless Network Name (SSID)

Enter the a unique network name for the guest network.

Network Configuration

Unbridged

Force DNS Redirection

Enable

Optional DNS Target

208.67.220.220

IP Address

192.168.12.1

Subnet Mask

255.255.255.0

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Click Apply Settings.
  3. Reboot your router.

Enable DHCP for Guest Network

Navigate to Setup > Networking

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged Setting DHCP Server
  1. Scroll to the very bottom of the page and under DHCPD click Add.
  2. Select wl0.1 or ath1.1 depending on your router model.
  3. Click Apply Settings.
  4. Reboot your router.

Depending on the router model and WiFi band you are using, the wireless interfaces will be labelled differently.

This setting can be labelled wl1.1, ath0.1, wl2.1, and so on. Make sure when you get up to the bridge assignment section that you are using the correct guest network Virtual Interface.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

VPN Router Setup Guides & FAQs | FlashRouters Help Center

Support Guides

Select your router type

Privacy hero Routers

Router Models

Privacy Hero, Privacy Hero 2

PRIVACY HERO SETUP GUIDE
Asus Merlin Router Support Guides

Router Models

ASUS
  • RT Series: RT-AC68U, RT-AC88U, RT-AC3100, RT-AC5300, RT-AC86U, RT-AX56U, RT-AX58U, RT-AX68U, RT-AX86U. RT-AX86U-PRO, RT-AX88U, RT-AX88U-PRO, RT-BE86U, RT-BE88U, RT-BE92U, RT-BE96U
  • GT Series: GT-AC2900, GT-AX6000, GT-AX11000, GT-AXE11000,GT-AXE11000-PRO,  GT-AXE16000, GT-BE98_PRO
  • ZenWiFi Pro XT12
MERLIN SETUP GUIDE

Router Models

WR3000, M1800, M3000
CUDY SETUP GUIDE
Asus WRT Router Support Guides

Router Models

GT series: GT6, GT-AXE16000, GT-AX11000 Pro, GT-AXE11000, GT-AX6000, GT-AX11000, GS-AX5400, GS-AX3000
ZenWiFi: ZenWiFi Pro XT12, ZenWiFi Pro ET12, ZenWiFi XT9, ZenWiFi AX (XT8), ZenWiFi ET8, ZenWiFi XD6, ZenWiFi XD5
RT series: RT-AXE7800, RT-AX88U Pro, RT-AX88U, RT-AX86U Pro, RT-AX86U, RT-AX86S, RT-AX68U, RT-AX82U, RT-AX58U, RT-AX3000, RT-AX59U, RT-AX92U
TUF series: TUF-AX5400, TUF-AX3000_V2, TUF-AX3000, TUF Gaming AX6000, TUF Gaming AX4200
ASUS-WRT SETUP GUIDE
TP-Link Router Support Guides

Router Models

Archer AX10000, Archer AX1100, Archer AX21, Archer AX3000, Archer AX3000 Pro, Archer AX3200, Archer AX4400, Archer AX5400 Pro, Archer AX55, Archer AX55 Pro
Archer AX6000, Archer AX72 Pro, Archer AX73, Archer AX75, Archer AX80, Archer AX90
Archer AXE300, Archer AXE5400, Archer AXE75, Archer AXE95
Archer BE550, Archer BE800, Archer BE900, Archer BE9300, Archer GE80, Archer GX90
TP-LINK SETUP GUIDE
gl.iNet Router Setup Guides

Router Models

Flint 2 GL-MT6000, Flint GL-AX1800, Slate GL-AXT1800, Beryl GL-MT3000, Marble GL-B3000

GL.iNet SETUP GUIDE
Roqos Router Support Guides

Router Models

Roqos Core Router, Roqos SASE Appliance

ROQOS SETUP GUIDE
DD-wrt Router Support Guides

Router Models

NETGEAR

AC1450, R6220, R6230, R6250, R6260, R6300 V1, R6300 V2, R6400 V1, R6400 V2, R6700 V1, R6700 V2, R6700 V3, R7000, R7000P, R7800, R8000, R9000, XR500

ASUS

RT-AC56U/R, RT-AC68U V1, RT-AC68U V2, RT-AC1900P, RT-AC87U, RT-AC3100, RT-AC5300

LINKSYS

WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM

DD-WRT SETUP GUIDE
ExpressVPN Routers

Router Models

ExpressVPN Aircove, Aircove Go

NETGEAR

R6300 V2, R6400 V2, R6700 V3, R7000, R7000P

ASUS

RT-AC56U, RT-AC56R, RT-AC56S, RT-AC68U V3, RT-AC87U

LINKSYS

EA6200, WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM

EXPRESSVPN SETUP GUIDE

Search Support Articles

Top Router Questions

  • How do I upgrade the DD-WRT firmware of my FlashRouter?
  • Roqos VPN Connected, but my device IP is unchanged
  • How do I access my Roqos device settings?
  • Why can’t I access router settings?
  • How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?
  • How do I reset and reconfigure my FlashRouter?
  • How do I change my Wireless Password?
  • My 2.4GHz network is not showing up
  • My 5.0GHz network is not showing up
  • My WiFi password is not working
  • Why can’t I connect to WiFi using the WPS button feature?
  • Access FlashRouter DD-WRT firmware settings

More Ways to Get Help

GET IN TOUCH

BUY SUPPORT
BROWSE FAQs

GL.iNet Access Router Settings and Firmware Upgrade

TeamFlashRouters · Apr 3, 2023 ·

Follow this guide to upgrade the firmware of your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 9483C07E70A8 then your WiFi password is Wireless#9483C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings. Newer devices may have a different admin password set as openwrt1 or glopenwrt1

GL.iNet admin password enter

3. If a new firmware upgrade is available the router settings will either display a banner when you first access the router or a header. Click Install or the Upgrade arrow depending on which appears for you.

GL.iNet Firmware Upgrade Banner
GL.iNet Firmware Upgrade Header

4. Make sure the Keep Settings toggle is pushed to the right so your router does not get reset. Click the Install button to begin the firmware upgrade.

GL.iNet Install Firmware Upgrade

5. The firmware update should take about 2-3 minutes. You may need to reconnect your wireless devices after the network comes back up in your available networks.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Disable Wi-Fi

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to disable Wi-Fi network on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Click Wireless.

GL.iNet Click Wireless

5. Click Modify under the 5GHz or 2.4GHz band.

GL.iNet Modify Wifi

The 5GHz and 2.4GHz bands must be disabled at separate times. Keep in mind that if you are connected to wireless when disabling one band you may need to reconnect with the other band to disable it. Also make sure you have a device that has ethernet capabilities so you can still access the settings with wireless disabled.

6. Set the Enable Wi-Fi toggle to the OFF position and click Apply.

GL.iNet Disable Wifi

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPv6 Internet Setup

TeamFlashRouters · Apr 3, 2019 ·

Most ISPs only support IPv4. Unless your ISP supports IPv6 then enabling it on the FlashRouter will not enable it across your network.

For most VPN users IPv6 should remain disabled as the VPN connection was designed to operate under IPv4 addresses only. Enabling IPv6 in this instance may compromise the security of the VPN tunnel.

We typically only recommend enabling IPv6 if you are not using VPN or if your VPN provider requires that IPv6 be enabled.

Enable IPv6

Navigate to Setup > IPv6

Access FlashRouters DD-WRT Admin Settings and Disable Remote Access
  1. Set IPv6 to Enable.
  2. Select Native IPv6 from ISP in the dropdown.
  3. If you have specific IPv6 DNS servers you would like to add you can add them in the Static DNS fields or leave those fields blank.
  4. Click Apply Settings.

Power cycle your FlashRouter

Power your FlashRouter off and then power it back on by unplugging and then plugging it back in or using the button on the back of the FlashRouter.

Verify a successful IPv6 connection

Once the FlashRouter is finished powering back up, connect one of your devices to the FlashRouter via Ethernet or Wireless.

Visit  http://ipv6-test.com/ where you should see Supported under IPv6 connectivity if your ISP supports IPv6 and your modem is setup to passthrough IPv6.

Please be aware that we can not replicate ISP specific IPv6 issues, which makes them challenging to troubleshoot. We recommend contacting your ISP as the first step of troubleshooting.

Why is my connection speed slower?

TeamFlashRouters · Jun 4, 2019 ·

The encryption provided by a VPN connection almost always results in slower connection speed. In some cases you may have noticed that your computer or tablet was working faster when running a VPN client application or program, that is because a computer has a processor that is normally about 4-6x times as strong as a the processor on a router, and that is for managing a single VPN connection. A router has a smaller processor and is managing an entire network of devices. Encrypting an entire network does take considerable processing power.

Speed test results while connected to VPN are never going to be accurate. A speed test measures the rate at which a data packet travels from one server to another, however when you are connecting to VPN the data packets travel to an extra server where they are encrypted and then sent back into the route. We strongly recommend disabling the FlashRouter’s VPN connection when testing speeds to make sure there isn’t and issue with the router.

Connection Types

Ethernet: Wired ethernet connections will almost always be the most stable and reliable connection. To speed up your internet connection, use an ethernet cable to wire your devices to the FlashRouter.

Wireless (5.0GHz): The 5.0GHz WiFi frequency has less range than the standard 2.4GHz WiFi, but also transmits your internet connection at a significantly faster speed. If you were previously using the 2.4GHz network and experiencing slow speeds please connect to the 5GHz wireless network which should improve your speed.

Connect to the closest VPN server

Our supported VPN providers offer many servers in different countries and regions. If a server has slower connection speed we recommend connecting to the server closest to your actual location.

The process for changing servers is detailed in your provider’s setup instructions.

FlashRouters Privacy App

DD-WRT Manual VPN Configuration

Select a UDP server

UDP servers do not authenticate every data packets the way TCP servers do which results in faster connection speeds.

VPN provider server recommendation

Contact your VPN provider for a server recommendation that should provide the fastest speeds for you.

Change WiFi name and password on Asus

TeamFlashRouters · Feb 26, 2024 ·

Set a custom WiFi network name and password for your devices to join the Asus FlashRouter’s network.

View our guide for more instructions on how to access AsusWRT firmware settings.

1. Under General select Network Map.

Merlin Wifi change name and pass

2. In the Network name (SSID) field enter the name you want your Asus WiFi to appear as. This can be the same or different for both 2.4GHz and 5GHz bands. We typically advise setting different names for each so you can connect your streaming devices to the 5GHz band as that is the faster WiFi band.

3. In the WPA-PSK key field enter the password you want to join your devices to the Asus WiFi network. If your WiFi names are the same for 2.4GHz and 5GHz make sure they have the exact same wireless password set.

4. Click Apply and then rejoin the new wireless network.

Wireless Access Point Setup

TeamFlashRouters · Apr 23, 2019 ·

A Wireless Access Point is a setup that has the FlashRouter using an existing network’s DHCP instead of assigning its own. The FlashRouter’s WAN/Internet port should be not be connected to your modem or other router while performing this setup.

Preparing for Wireless Access Point Setup

Locate the Local IP Address of the existing wireless network

Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.

DD-WRT Router Setup for Wireless Access Point

Disable Firewall

Navigate to Security > Firewall

Wireless Client Bridge Setup on FlashRouter DD-WRT - Disable Firewall
  1. Set SPI Firewall to Disable.
  2. Click Save.

Disable DNSmasq

Navigate to Services > Services

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Disable DNSMasqButton
  1. Set DNSmasq to Disable.
  2. Click Save.

Change the FlashRouter's Local IP Address

Navigate to Setup > Basic Setup

Wireless Client Bridge Setup on FlashRouter DD-WRT - Set Local IP
  1. Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
  2. Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
  3. Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
  4. Click Save.

Change the FlashRouter's DHCP settings

DHCP Forwarder Setup for DD-WRT
  1. Set the DHCP Type to DHCP Forwarder.
  2. Click Save.

Change the FlashRouter's Operating Mode

Navigate to Setup > Advanced Routing

DHCP Forwarder Setup for DD-WRT
  1. Set the Operating Mode to Router.
  2. Click Apply Settings.

Reboot your FlashRouter

  • Power off the FlashRouter for 30 seconds and connect from the other router’s LAN port to one of the FlashRouter’s LAN port then power it back on.  When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set.

Back up your settings

Navigate to the Administration > Backup page.

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Cudy Access Router Settings

TeamFlashRouters · Feb 26, 2024 ·

Follow this guide to access the router settings of your Cudy FlashRouter.

1. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

Cudy local IP access

3. Enter openwrt1 or openwrt as the admin password to access the Cudy firmware settings.

Cudy router access

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Change Wi-Fi name and password

TeamFlashRouters · Feb 26, 2024 ·

Follow this guide to change the Wi-Fi name and password on your Cudy FlashRouter.

1. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

Cudy local IP access

3. Enter openwrt as the admin password to access the Cudy firmware settings.

Cudy router access

3. Click General Settings.

Cudy General Settings

4. Click Wireless.

Cudy Wireless tab

5. Change the SSID and Password fields for both 2.4GHz and 5GHz bands.The SSIDs should be unique and NOT a duplicate of an existing network. Click Save & Apply.

Cudy Change Wifi Name and password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN Router Setup Guide

Quick Start Guide for ExpressVPN FlashRouters

Find setup guides, FAQs and troubleshooting tips for ExpressVPN configured FlashRouters.

VIEW SUPPORTED ROUTER MODELS

Aircove

R6300 V2, R6400 V2, R6700 V3, R7000, R7000P

Asus Logo

RT-AC56U, RT-AC56R, RT-AC56S, RT-AC68U V3, RT-AC87U

EA6200, WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM

Internet Setup

  • ExpressVPN Asus Quick Start Guide
  • ExpressVPN Netgear Quick Start Guide
  • ExpressVPN Linksys Quick Start Guide
  • ExpressVPN/Aircove FlashRouter Internet Setup and Activation
  • How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

WiFi Setup

  • Separate 2.4GHz and 5GHz Wi-Fi bands on ExpressVPN/Aircove firmware
  • Change Wireless Channels on ExpressVPN/Aircove firmware

VPN Setup

  • Change server locations on ExpressVPN/Aircove firmware
  • Using Device Groups to connect to multiple VPN locations on ExpressVPN/Aircove firmware
  • Using Device Groups to bypass VPN on ExpressVPN/Aircove firmware
  • Change VPN Protocols on ExpressVPN/Aircove firmware
  • ExpressVPN TP-Link OpenVPN Setup
  • ExpressVPN Cudy OpenVPN Setup
  • ExpressVPN Asus AX1800S OpenVPN Setup
  • Flint/Slate GL.iNet ExpressVPN OpenVPN Setup
  • ExpressVPN Merlin OpenVPN Setup

ExpressVPN Features

  • ExpressVPN MediaStreamer SmartDNS Setup
  • ExpressVPN Router App Support

Search Support Articles

Troubleshooting

  • Separate 2.4GHz and 5GHz Wi-Fi bands on ExpressVPN/Aircove firmware
  • Change Wireless Channels on ExpressVPN/Aircove firmware
  • How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

More Ways to Get Help

GET IN TOUCH

BUY SUPPORT
BROWSE FAQs

TP-Link Access Router Settings

TeamFlashRouters · Apr 11, 2024 ·

Follow this guide to access the router settings of your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to tplinkwifi.net

TP-Link URL Access

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Change Wireless Channels on ExpressVPN/Aircove firmware

TeamFlashRouters · Mar 16, 2022 ·

Changing the wireless channel on your ExpressVPN FlashRouter can help with WiFi stability and allows you to use a wireless channel with less traffic in your local environment.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Login with your ExpressVPN FlashRouter admin password.

ExpressVPN Router admin login

4. Select Network Settings on the left hand side of the menu.

ExpressVPN Network Settings

5. Select Wi-Fi Settings on the left hand side of the menu.

ExpressVPN WiFi Settings

6. Select Advanced Settings.

ExpressVPN WiFi Advanced Settings

7. Select the Channel Width and Main Channel you want your ExpressVPN FlashRouter to use. Note that higher 5GHz Wi-Fi channels will not be compatible with older devices. Click Save. Click Continue.

ExpressVPN WiFi Channels

DD-WRT Router Setup Guide

DD-WRT Router Setup Guide

Quick Start Guide for DD-WRT FlashRouters

Find setup guides, FAQs and troubleshooting tips for DD-WRT configured FlashRouters.

VIEW SUPPORTED ROUTER MODELS

AC1450, R6220, R6230, R6250, R6260, R6300 V1, R6300 V2, R6400 V1, R6400 V2, R6700 V1, R6700 V2, R6700 V3, R7000, R7000P, R7800, R8000, R9000, XR500

Asus Logo

RT-AC56U/R, RT-AC68U V1, RT-AC68U V2, RT-AC1900P, RT-AC87U, RT-AC3100, RT-AC5300

WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM

Internet Setup

  • Connect FlashRouter to Internet
  • Access FlashRouter DD-WRT firmware settings
  • What are some extra steps I can take to secure my network?
  • IPv6 Internet Setup
  • PPPoE Internet Setup

WiFi Setup

VPN Setup

DD-WRT Features

  • How do I set a Static IP for my device in DD-WRT?
  • How do I upgrade the DD-WRT firmware of my FlashRouter?
  • How do I save and load a backup file?
  • How do I schedule a reboot of my FlashRouter?
  • How do I change the DHCP range of my FlashRouter?

Search Support Articles

Troubleshooting

  • Device Settings That Can Interfere With Your Router VPN
  • Why can’t I send emails while connected to VPN?
  • What is a DNS leak and how can I prevent a DNS leak in my router?
  • My VPN stopped working on my FlashRouter.
  • Why is my connection speed slower?
  • Why are streaming services blocked while connected to VPN?
  • How do I find my router local IP address?
  • How do I reset and reconfigure my FlashRouter?
  • How do I check for static network settings on my devices?
  • Why is my router not connecting to internet?
  • How to fix an Unidentified Network or Limited Connection.
  • Why are some of my devices not connecting to the internet?
  • Why is the internet LED red on my router?
  • Why is the power light on my FlashRouter blinking?
  • My 2.4GHz network is not showing up
  • My 5.0GHz network is not showing up
  • My WiFi password is not working
  • Why did my WiFi SSID change to ‘dd-wrt’?
  • Why are devices disconnecting from Wireless?
  • Why is my WiFi signal weak?

More Ways to Get Help

GET IN TOUCH

BUY SUPPORT
BROWSE FAQs

HMA VPN Manual OpenVPN Setup

TeamFlashRouters · Apr 11, 2019 ·

Please note: HMA no longer allows router based integration, please visit our top recommended VPNs.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Windscribe WireGuard Setup

TeamFlashRouters · Oct 13, 2021 ·

Preparing for Windscribe WireGuard Setup

Verify your Windscribe login information

If you are not already a Windscribe user Sign Up Now.

Log in to your account on the Windscribe website.

Windscribe Login

Go to the Windscribe WireGuard config generator page and select the Server location and Port you would like to use. Click Download Config.

Windscribe Wireguard select server location

Open the .conf file that is downloaded using Notepad in Windows or TextEdit in Mac.

DD-WRT Router Setup for Windscribe WireGuard

Navigate to Setup > Tunnels 

Enter Winscribe WireGuard settings

1. Click Add Tunnel.

2. Set Tunnel to Enable.

Setup - Tunnel - Enable Tunnel

3. Select Wireguard from the dropdown.

Setup - Tunnel - Select Wireguard

3. Set CVE-2019-14899 Mitigation to Enable. Set NAT via Tunnel to Enable. Set Local Port to 51820. Set MTU to 1420.

Windscribe Wireguard Basic Settings

4. Check Firewall inbound and Kill Switch.

Windscribe Wireguard enable Firewall and Kill Switch

5. Set Advanced Settings to Enable and copy the PrivateKey from the .conf file and paste it into the Local Private Key field.

Windscribe Wireguard conf file PrivateKey
Windscribe Wireguard Local Private Key

6. Click Add Peer.

Windscribe Wireguard Add Peer

7. Set Peer Tunnel IP to 0.0.0.0. Set Peer Tunnel DNS to the DNS found in the .conf file.

Windscribe Wireguard Peer Tunnel IP and DNS

8. Set Endpoint to Enable. Copy and Paste the Endpoint from the .conf file and paste it into the Endpoint Address field. Enter the same Port that appears next to the Endpoint.

Windscribe Wireguard conf file Endpoint
Windscribe Wireguard paste Endpoint

9. Leave Allowed IPs as 0.0.0.0/0. Set Router Allowed IP’s via tunnel to Enable. Set Persistent Keep Alive to 25.

Windscribe Wireguard settings

10. Copy and Paste the PublicKey from the .conf file and paste it into the Peer Public Key field.

Windscribe Wireguard conf file PublicKey
Windscribe Wireguard Peer Public Key

11. Set Use Pre-shared Key to Enable. Copy and Paste the Presharedkey from the .conf file and paste it into the Pre-Shared Key field.

Windscribe Wireguard conf file PresharedKey
Windscribe Wireguard Pre-shared Key

12. Copy the Address from the .conf file and paste it into the IP Addresses/Netmask(CIDR) field.

Windscribe Wireguard IP Address
Windscribe Wireguard conf file Address

Certain DD-WRT builds will show two separate fields here: IP Address and Subnet Mask. If that is the case set the IP Address field to the Address without the /32 added and set the Subnet Mask to 255.255.255.255

21. At the bottom of the page click Save and then click Apply Settings.

Verify a successful Winscribe connection

Navigate to Setup > Tunnels

  1. You should Endpoint, Latest handshake, and Transfer in the WireGuard status area.
  2. Visit whatismyipaddress.com to verify your status as using Winscribe.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here
« Previous Page

Primary Sidebar

  • Troubleshooting
  • Router Access
  • Internet Connection Issues
  • WiFi Connectivity
  • General VPN Issues
  • TeamViewer Remote Support
  • DD-WRT Firmware
  • Facebook
  • Twitter
  • Instagram
  • Pinterest
  • YouTube

Footer