- Make sure you are not using any device VPN device application or proxy on devices that are connected to the FlashRouter’s network as this can cause a conflict. Make sure the FlashRouter’s VPN connection is the only active VPN connection in your network.
- Check that static settings are not configured on your device.
- Certain devices require port forwarding rules to be properly setup before full connectivity. This may apply to devices like VOIP or smart cameras. If this is the case you may need to contact the manufacturer for more specific information.
- Check that the FR Privacy App feature for a device specific Kill Switch is not set for the device, and if kill switch is setup, then make sure the VPN connection is active.
Still having issues?
Feel free to submit a ticket or click on the live chat button for additional assistance. We are available Monday – Friday, from 10AM – 6PM EDT and Saturday and Sunday, from 12PM – 6PM EDT
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