FlashRouters Support Portal

Prioritizing Privacy

FR Privacy App

Connect: Will the FlashRouters Privacy App automatically connect to VPN?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App features an Auto Connect to VPN checkbox. When checked your FlashRouter’s VPN connection will begin as soon as the FlashRouter boots up. Note that the FlashRouter must be connected to the internet when powering up.

Begin the VPN connection in the FlashRouters Privacy App by clicking Connect when Auto Connect to VPN is unchecked.

Connect: Should I be using UDP or TCP for my VPN server?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

For certain providers in the FlashRouters Privacy App you will see two options for each server: UDP and TCP.

Learn more about the difference between UDP and TCP.

Feel free to try either option and see what works best for you.

If your VPN provider does not include both options then it is using UDP by default.

Connect: What is the Global Kill Switch?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App features a Global Kill Switch checkbox. When checked, your FlashRouter’s Internet connection will be disconnect if the VPN connection is dropped. This will ensure that no Internet data passes through the FlashRouter that is not encrypted by VPN.

If this setting is unchecked your Internet connection will resume in the event of a VPN connection drop.

Keep in mind that this setting should be unchecked if you are using the by device Kill Switch setting on the Options tab of the FlashRouters Privacy App.

Connect: Why am I getting an authentication error message?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

FlashRouters DD-WRT Privacy App Authentication Error Readout

An Authentication error message appears when the VPN account login information is incorrect. Review the VPN provider’s Setup guide for the correct VPN username and password to enter.

Connect: Why am I getting a server is down message?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

A Server is down message may appear in the FlashRouters Privacy App when trying to connect to VPN. This may happen if:

  1. The connection did not complete. Try pressing Connect once again.
  2. Your country is blocking OpenVPN connections. Try changing UDP or TCP protocol if applicable.
  3. The server is actually down. Try selecting a different server or server protocol.
  4. The server could be removed from the VPN cluster. Try a different server.

Connect: How do I change my VPN provider in the FlashRouters Privacy App?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Change your VPN provider in a few click with the FlashRouters Privacy App.

FlashRouters DD-WRT Privacy App - Select VPN Provider in Dropdown
  1. On the Connect page select the dropdown that has the current VPN provider you are using.
  2. From the dropdown select the new VPN provider you would like to use.
  3. Be patient as the new provider’s information loads into the FlashRouters Privacy App.
  4. Follow the Setup guide for correctly entering in the information for your new VPN provider in the FlashRouters Privacy App.

Connect: How do I restore the FlashRouters Privacy App to default settings?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Restoring the FlashRouters Privacy App to default settings is recommended if you are experiencing any of the following:

  • FlashRouters Privacy App pages are not loading fully.
  • Connection Status is not reporting accurately.
  • FlashRouters Privacy App processes have slowed down.

Completing this will not the reset the DD-WRT firmware. It will reset the FlashRouters Privacy App settings only.

1. On the Connected page click Logs.

FlashRouters DD-WRT Privacy App - Restore Default Settings

2. Click Reset.

Reset Button used to Restore Default Settings within the DD-WRT FlashRouters Privacy App

3. Follow the Setup guide for your VPN provider.

Options: Why are my action selections changing back to default?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

  1. We recommend using the FlashRouters Privacy App with Google Chrome or Mozilla Firefox. Alternate browsers such as Internet Explorer could cause the FlashRouters Privacy App to not fully load.
  2. Use a fresh Incognito or Private browsing window to make changes.
  3. Make sure you are pressing Apply at the bottom of the page after making any changes.
  4. Rebooting the FlashRouter will refresh the Privacy App and may help if actions are changing back to default.
  5. Restoring the FlashRouters Privacy App to default settings can also help.

Options: Why are certain devices not appearing in the device list?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Follow these steps if your device is not appearing in the device list on the Options page.

  1. Connect your device to the FlashRouter’s network if the device is not appearing in the device list.
  2. Click the Update button above the Device List when connecting new devices to the FlashRouter. Closing the browser entirely and opening a new incognito browser is helpful as well.
  3. Name the device if the Device Name is showing a ‘?’
  4. Setting a Static IP Address for the device within the FlashRouter’s DD-WRT settings will make it appear if the above does not help.

Options: Why do I see a message about disabling shortcut forwarding engine?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

FlashRouters DD-WRT Privacy App - Disable Shortcut Forwarding

Disable Shortcut Forwarding Engine to use the Policy Based Routing for the FlashRouters Privacy App.

Navigate to Setup > Basic Setup

FlashRouters DD-WRT Privacy App - Disable Shortcut Forwarding in DD-WRT Admin settings
  1. Set Shortcut Forwarding Engine to Disable.
  2. Click Apply Settings.

Options: How do I update the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

When an update is available for the FlashRouters Privacy App there are two ways of updating:

  1. Click the Update button that appears at the bottom of the Options page in the FlashRouters Privacy App.
  2. Power the FlashRouter off and back on for 30 seconds. Power cycling installs a fresh version of the App automatically and will push through the Update.

Options: Why do I see a ‘?’ for the device name?

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FlashRouters DD-WRT Privacy App - Options Page Question Mark

Depending on the device you may notice ‘?’s appearing as the device name. If the device does not have an internal name assigned to it this ‘?’ mark will appear.

Use the MAC address/Hdwr address to identify the device. Typically the MAC address is written physically on the device.

Click the ‘?’ and then rename the device as desired. Click the check mark after doing so.

Then click Apply.

Options: Why are the VPN off and on boxes grayed out?

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With the VPN connected the VPN off and on box are grayed out therefore you must disconnect from VPN to edit those fields.

FlashRouters DD-WRT Privacy App - Options Page Policy Based Routing by Website Error
  1. Navigate to the Connect page and click Disconnect.
  2. Return to Options and make the changes to the VPN off and on fields as desired. Click Apply.
  3. Navigate to the Connect page and click Connect.

How do I navigate to Options and Simple Setup in the FlashRouters Privacy App?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Navigate to the Simple Setup and Options pages within the FlashRouters Privacy App to access additional features.

FlashRouters DD-WRT Privacy App - Options Page Access

Click on the FlashRouters Privacy App logo to display the pages available in the FlashRouters Privacy App.

Why is my FlashRouters Privacy App loading slowly?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App contains the .ovpn information for thousands of servers. Having this information makes it easy to connect to VPN with no configuration required but can take some time to load. We ask that you be patient when loading the FlashRouters Privacy App.

  1. We recommend using the FlashRouters Privacy App with Google Chrome or Mozilla Firefox. Older browsers such as Internet Explorer could cause the FlashRouters Privacy App to not fully load.
  2. Rebooting the FlashRouter will refresh the Privacy App and may help if loading takes too long.
  3. Restoring the FlashRouters Privacy App to default settings can also help.

FlashRouters Privacy App MyPage disappeared or showing a blank page

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Reinstall the FlashRouters Privacy App

Navigate to Administration > Commands

1. Copy the install script below.

curl –silent https://api.flashroutersapp.com/api/v1.0/ddwrt/group/vpn/provider/default/install | sh

2. Paste the install script into the Commands Shell.

FlashRouters Privacy App script install

3. Click Run Commands.

Run Commands FlashRouters Privacy App

4. After a few moments you should see an installation successful message. If you do not then try reloading the page.

Navigate to Status > MyPage

Proceed with entering your VPN information as found in our FlashRouters Privacy App VPN setup guides.

Why can’t I access the FlashRouters Privacy App?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Reinstall the FlashRouters Privacy App

Navigate to Administration > Commands

  1. Delete all characters that appear in the Commands shell so it is entirely blank.
  2. Under Startup click the Edit button once. This will populate the Commands shell with the FlashRouters Privacy App script.
  3. Click Run Commands once.
  4. You will then see an Installation Successful message.
  5. Navigate back to Status > MyPage to access the FlashRouters Privacy App.
Administration Commands page with details on how to reinstall FlashRouters Privacy App

Please Reboot Your FlashRouter

If you have been redirected to this page while trying to access the FlashRouters Privacy App it means your FlashRouter was booted up before it was connected to the Internet causing the Privacy App to not load.

  1. Power off your FlashRouter for 10 seconds and then power it back on.
  2. If you see this page once again after doing step 1 follow our Internet Setup guide.