Search Results for: setup access

Privacy Hero VPN Setup Guide for Privacy Hero

TeamFlashRouters · Apr 3, 2023 ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

Use these steps to connect to Privacy Hero’s own WireGuard VPN servers. You will automatically be connected to the ideal USA or Canada server based on your location.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the VPN symbol.

4. Set the VPN toggle to On.

5. Connect to the Privacy Hero’s via wireless or ethernet connection on your device and visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.

Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network so if your IP Address has not changed be sure to double check that you are indeed connected to the Privacy Hero network on the device you are checking your IP from.

Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN Setup Guide for Privacy Hero

TeamFlashRouters · Aug 14, 2025 ·

Use these steps to connect to ExpressVPN OpenVPN servers. First you will need to gather your unique OpenVPN login credentials and download the correct .ovpn file from the ExpressVPN website.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

3. Click the VPN symbol.

4. Click the Change button and select Custom from the dropdown.

5. In a new tab login to your ExpressVPN account.

6. Select Manual Configuartion on the from the menu options

7. Copy and paste the username and password from the blue boxes into the Custom box on your Privacy Hero settings page.

8. Download a server file from any of the available regions shown in the ExpressVPN Manual Configuration section (Americas, Europe, Asia Pacific, etc)

9. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page and then you will need to add one line to the top of the configuration.

10. At the top of your OpenVPN configuration add in the following line as shown in the picture above
proto udp
Now click the Save button.

11. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your ExpressVPN server.

12. Connect to the Privacy Hero via WiFi or ethernet connection on your device and visit an IP checker from a private/incognito browser to verify your new IP address and virtual location.

Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings if the Streaming Relocation feature is Enabled.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Creating User Profiles and Adding Devices to Profiles

TeamFlashRouters · Apr 3, 2023 ·

The Privacy Hero router allows for User Profile creation. Doing so allows you to group different user’s devices together to customize the following rules:

Internet access scheduler (Bedtime settings)
Internet Safe Search
Youtube Safe Search
Block Adult Content

This makes the Privacy Hero a great router option for families and internet addicts.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

4. Click Create New Profile.

5. Set the Profile Name, select the Profile Icon, and click Save.

6. Click the name of the User Profile.

7. Select Devices.

8. Select Manage Devices.

9. If you have not already connected your devices to the Privacy Hero network via wireless or ethernet you can do so now. Refresh the page after connecting a new device and it will appear in the list where you can select Move to “Profile Name” to move the device to the appropriate profile. By default new devices are in the Shared profile.

If your devices were already connected to the Privacy Hero network and you are having issues identifying them I would recommend the following steps:

Click the Devices icon.
Select the device in question.
Click Nerd and note down the IP Address of the device.
Go to the network settings of your device where it will display the local IP Address and match that to the IP Address noted in Privacy Hero.

This is how you can identify a device that is not properly named.

10. Now that your devices are assigned you can set the Bedtime Settings (Internet Scheduler) and Safe Surf settings for your new Profile.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ProtonVPN Setup Guide for Privacy Hero

TeamFlashRouters · Sep 17, 2025 ·

ProtonVPN Wireguard Setup for Privacy Hero (recommended)

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.

2. Enter your Privacy Hero account email and password. Click Login.

3. Click the VPN symbol.

4. Click the Change button and select Custom from the dropdown and choose the Wireguard option.

5. In a new tab login to your ProtonVPN account.

6. Go to the Downloads section of your ProtonVPN account page.

7. Scroll down to find the WireGuard configuration section. Name your configuration and then select Router as the platform, and select Standard server configs.

8. Click on the country name that you want to choose, and Download any of the available server files from the list.

9. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page. Then press Save.

10. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your ProtonVPN server!

ProtonVPN OpenVPN Setup for Privacy Hero

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.

2. Enter your Privacy Hero account email and password. Click Login.

3. Click the VPN symbol.

4. Click the Change button and select Custom from the dropdown and choose the OpenVPN option.

5. In a new tab login to your ProtonVPN account.

6. Navigate to the Account tab and find your OpenVPN specific Username and Password.

FlashRouters DD-WRT Privacy APP ProtonVPN OpenVPN Specific Username and Password

7. Copy and paste the username and password from previous step into the Custom box on your Privacy Hero settings page.

8. Go to the Downloads section of your ProtonVPN account page.

9. Scroll down to find the OpenVPN Configuration Files section. Then select “Router” as the platform, and select “Standard Server Configs.”

10. Click on the country name that you want to choose, and Download any of the available server files from the list.

11. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page. Then press Save.

12. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your ProtonVPN server!

Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network. Visit the ProtonVPN IP Check to verify your VPN IP address. If it has not changed be sure to double check that you are indeed connected to the Privacy Hero network.

TROUBLESHOOTING

Still having issues? Contact our Support Team.

Troubleshoot Here

Privacy Hero Bedtime Settings (Internet Scheduler)

TeamFlashRouters · Apr 3, 2023 ·

The Bedtime settings feature allows users to schedule when internet access will be turned off for specific user profiles. All devices assigned to this profile will have these rules applied.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

4. Click the name of the User Profile.

5. Click Schoolnights or Weekends depending on which you need to set rules for.

Privacy Hero Bedtime School Nights Weekends

6. Select the time that you want the Internet to turn off and the days you want this rule to apply to. Click Save.

7. Set the Bedtime toggle to On.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How do I find my router local IP address?

Dave · May 3, 2019 ·

The Local IP Address is the address that you can use to access a router’s firmware settings. Use the below instructions to find the local IP Address of the router you are connected to.

Make sure you are connected to the FlashRouter’s network via ethernet or WiFi. Keep in mind these instructions may vary based on your current software version.

Find IP Address in Windows

1. Open the Window search box, and search “command prompt”

How to Find IP Address using Windows Command Prompt

2. Type “ipconfig” and press Enter.

3. Your router’s local IP address will be listed next to Default Gateway.

How to Find IP Address using Windows Command Prompt 2

Find IP Address in Apple / Mac

1. Open System Preferences, and select Network.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer

2. Select the adapter that is connected via ethernet or wireless. This will vary based on your current connection.

3. Select Advanced.

How to Find IP Address using a MAC Computer 2

4. Select the TCP/IP tab.

5. Your router’s local IP address will be listed next to Router.

Find IP Address in iOS

1. Open Settings

2. Select WiFi, and select the blue icon next to your current connection.

Select FlashRouters DD-WRT Wireless Network in order to Check Static IP Network Settings on iOS Mobile Device

3. Your router’s local IP address will be listed next to Router.

Find IP Address in Android

1. From the top of the screen, swipe down to display settings.

2. Select WiFi.

WiFi Icon and Settings in Android Mobile Device

3. Select your current network.

How to Find IP Address on Android Device

4. Click on the gear next to Network Name (note this may be different on varying Android devices)
5. Click Advanced
6. Your router’s local IP address will be listed as the Gateway under Network Details.

Once you have followed these instructions to find the Local IP Address of the router you can enter the Local IP address in your web browsers URL to access the router’s firmware settings.

How do I reset and reconfigure my FlashRouter?

Dave · May 3, 2019 ·

When is a router reset needed?

A reset of the FlashRouter should only be performed in the following instances:

You have exhausted all other troubleshooting methods and cannot access your router settings.
A backup file was saved of your previously working settings.
Username and password to access the FlashRouter’s settings are not working.
Power light on the router is blinking steadily.
Firmware upgrade was performed with Reset to Default settings selected.

Reset Router

Asus FlashRouters:

While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
You will see the lights on the router flashing steadily and this is how you know you have reset the router.
Let the router sit for about a minute and then reboot the router.

Linksys and Netgear FlashRouters:

While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
Let the router sit for about a minute and then reboot the router.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “dd-wrt” and will likely not require a password to join. If it does require a password to join the password will be the default wireless password found on the bottom of the router.

2. Open your web browser and enter 192.168.1.1 in the URL.

Reset FlashRouters DD-WRT Settings Back to Default Settings

3. Delete the dots and enter the new administration login in the Router Username, Router Password, and Re-enter to confirm fields.

TYPE CAREFULLY when setting the administration login as a typo will result in needing to reset the router again.

Change Local IP Address and DNS

Navigate to Setup > Basic Setup

1. Set the Local IP Address to 192.168.11.1

2. Set the Static DNS 1 to 8.8.8.8

3. Set the Static DNS 2 to 8.8.4.4

4. Set the Static DNS 3 to 208.67.220.220

Enter New Local IP Address and DNS Servers After FlashRouter DD-WRT Reset

CLICK SAVE

Setup WiFi

Navigate to Wireless > Basic Settings

Find your FlashRouter model in the WiFi Setup section and replicate the wireless settings on this page.

CLICK APPLY SETTINGS

REBOOT ROUTER

Connect to the FlashRouter's network

You will be able to connect to the newly setup wireless network using the details you set. The router will now be accessible at 192.168.11.1

Back up your settings

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

Wireless Repeater Bridge Setup

TeamFlashRouters · Apr 22, 2019 ·

If you need to extend your connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Repeater Bridge. In Wireless Repeater Bridge mode the FlashRouter connects to your main router on the same subnet via WiFi, and then transmits your internet signal via the FlashRouter for internet access anywhere in your home or office.

Preparing for Wireless Repeater Bridge Setup

Verify your wireless information

In order to setup your FlashRouter as a Wireless Repeater Bridge, you will need the exact SSID and password of your existing wireless network. Make sure you have this information before proceeding.

We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.

Locate the Local IP Address of the existing wireless network

Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.

DD-WRT Router Setup for Wireless Repeater Bridge

Disable Firewall

Navigate to Security > Firewall

Set SPI Firewall to Disable.
Uncheck all boxes except for Filter Multicast.
Click Save.

Disable DNSmasq

Navigate to Services > Services

Set DNSmasq to Disable.
Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Select Add in the Virtual Interface area.

Wireless Repeater Setup on DD-WRT FlashRouter - Add Virtual Interface

In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater Bridge.

Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will bridge to.

Set Wireless Mode to Repeater Bridge in FlashRouter DD-WRT Basic Wireless Settings Page

In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.

Wireless Repeater Setup on DD-WRT FlashRouter - Set SSID for Repeated Band

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Password

Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will bridge to.
Click Save.

Change the FlashRouter's Local IP Address

Navigate to Setup > Basic Setup

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Set Local Router IP, Gateway, Local DNS

Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
Click Save.

Change the FlashRouter's Operating Mode

Navigate to Setup > Advanced Routing

Set Operating Mode to Router in FlashRouter DD-WRT Basic Wireless Settings Page

Set the Operating Mode to Router.
Click Apply Settings.

Reboot your FlashRouter

Power off the FlashRouter for 30 seconds and then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set. Your existing network and the FlashRouter’s network will now be bridged wirelessly.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

ProtonVPN Setup for GL.iNet Routers

Dave · Mar 23, 2026 ·

You can connect to ProtonVPN on your GL.iNet router using Wireguard or OpenVPN.

Quick Options

Wireguard: Download your preferred server .conf configuration file from the ProtonVPN website.
OpenVPN: Download your preferred server .ovpn configuration file from the ProtonVPN website.

If you are not already a ProtonVPN user Sign Up Now.

ProtonVPN Wireguard Setup for GLiNet (Recommended)

1. Login to your ProtonVPN account and go to the Downloads section of your ProtonVPN account page

2. Scroll down to find the WireGuard configuration section. Name your configuration and then select Router as the platform, and select Standard server configs.

3. Click Create button to choose the recommended server or scroll down to choose and Download any of the available server files from the list.

4. Login to GL.iNet firmware settings (usually 192.168.8.1) in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network.

View our guide for more instructions on how to access GL.iNet firmware settings.

5. Navigate to the VPN tab and select WireGuard Client then click + New Group and name your connection and click the check to save.

6. Upload the configuration file and click Apply.

7. Start a connection by clicking the 3 dots (…) > Start next to your chosen server.

8. A green dot confirms success. You can also switch between Global Mode or Policy Mode for routing in the VPN Dashboard.

ProtonVPN OpenVPN Setup for GLiNet

1. Log in to your ProtonVPN account and navigate to the Account tab. Scroll down to find your OpenVPN specific Username and Password.

2. Go to the Downloads section of your ProtonVPN account page

3. Scroll down to find the OpenVPN configuration Files. Select Router as the platform, UDP as the protocol, and select Standard server configs. Choose your preferred country and download the configuration file.

4. Login to GL.iNet firmware settings (usually 192.168.8.1) in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network.

View our guide for more instructions on how to access GL.iNet firmware settings.

5. Navigate to the VPN tab and select OpenVPN Client.

6. Select Add Manually then click + New Group and name your connection and click the check to save.

7. Upload the configuration file and input your username and password, click Apply.

8. Start a connection by clicking the 3 dots (…) > Start next to your chosen server.

9. A green dot confirms success. You can also switch between Global Mode or Policy Mode for routing in the VPN Dashboard.

You should now see information appear in the Server Address, Server Listen Port, Traffic Statistics, and Client Virtual IP areas.
Visit ProtonVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ProtonVPN.

🚫📱Do not run ProtonVPN apps on devices connected to your ProtonVPN router. Using the app at the same time as the router VPN may cause conflicts and connection issues.

Still having issues?

Feel free to submit a ticket and we will get back to you as soon as possible.

Privacy Hero Activation and Setup

TeamFlashRouters · Feb 8, 2023 ·

Follow this article when you receive your new Privacy Hero router to create your Privacy Hero account, connect your Privacy Hero to the Internet, and customize your network so it is ready to use.

Create your Privacy Hero account

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Select Create Account.

3. Enter the Email address you want to set for your Privacy Hero account. This will be your login to the Privacy Hero settings moving forward. Click Create Account.

4. Go to your Email inbox and check for an email from Privacy Hero and click the Confirm email address link. This email may be in your Promotions or Spam inbox if it is not appearing in your main inbox.

5. Enter the password that you want to use for your Privacy Hero account. Be sure to note this in a secure location so you do not forget. Click Submit.

6. You have now created your Privacy Hero account. You will use this login to access the Privacy Hero router settings.

Activate your Privacy Hero Internet and setup Wi-Fi

1. You will then be taken to the Router Activation steps. Connect the ethernet cable that the Privacy Hero came with from an open Ethernet port on your ISP modem or other router to the WAN/Internet (blue) port of the Privacy Hero.

Then power the Privacy Hero device on by connecting the power supply. This is shown in the video on the page as well. Wait about a minute or so for the Privacy Hero router to fully boot up and then click I’m Connected.

2. The next page may say Router Found or ask you to enter the Activation Code. If it asks for the Activation Code that will be the code printed on the bottom of the Privacy Hero. Enter this code and click Next.

3. Set the Wi-Fi name and password for connecting your devices to the Privacy Hero network. Make sure it is not a duplicate name of an existing Wi-Fi network. Click Next.

4. To activate your 1 Year NordVPN code:

Click on Claim NordVPN 1 Year Code Now

Go to the Account section of your router settings.

Copy the NordVPN code shown under Claim NordVPN 1 Year Code.

Go to the NordVPN activation page.

This code can be used with a new or existing NordVPN account.

5. You are now all set to begin joining your devices to the new Privacy Hero network with the Wi-Fi name and password you entered and setting up some of the Privacy Hero features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why are streaming services blocked while connected to VPN?

TeamFlashRouters · Jun 4, 2019 ·

Streaming services and VPN

Most popular streaming services such as Netflix, Hulu, and Amazon Prime block incoming VPN connections. This does not mean the VPN is not working, it simply means they have recognized you are connecting to a VPN server and filtered that server from being able to stream.

Below are several options for you to follow if you encounter this issue while connected to a VPN on your FlashRouter.

VPN provider server recommendation

Contact your VPN provider for a server recommendation that is not blocked by popular streaming services. Be sure to mention that you are connecting to VPN via a router instead of the computer client. If your VPN provider does not have a helpful suggestion or server recommendation please try the below options or contact us for a solution.

Bypass VPN by device

The FlashRouters Privacy App has a VPN bypass by device feature that can be used on devices dedicated to streaming.

Use SmartDNS

If access to streaming services not in your region is a higher priority for you then VPN encryption we recommend using a SmartDNS service on your FlashRouter to access the content you desire.

GL.iNet Router Setup Guide

Quick Start Guide for GL.iNet FlashRouters

Find setup guides, FAQs and troubleshooting tips for GL.iNet FlashRouters.

VIEW SUPPORTED ROUTER MODELS

Slate: GL-AX1800, GL-AXT1800, GL-BE3600
Flint: GL-MT6000
Other: Beryl GL-MT3000, Velica GL-B2200, Marble GL-B3000

Internet Setup

WiFi Setup

VPN Setup

GL.iNet Features

Search Support Articles

Troubleshooting

More Ways to Get Help

GET IN TOUCH

BUY SUPPORT

BROWSE FAQs

Privacy Hero Router Setup Guide

Quick Start Guide for Privacy Hero FlashRouters

Find setup guides, FAQs and troubleshooting tips for Privacy Hero FlashRouters.

Internet Setup

WiFi Setup

VPN Setup

Privacy Hero Features

Search Support Articles

Troubleshooting

Privacy Hero Change VPN Providers

More Ways to Get Help

GET IN TOUCH

BUY SUPPORT

BROWSE FAQs

How to fix an Unidentified Network or Limited Connection.

Dave · May 2, 2019 ·

There are several common reasons that an Unidentified Network or Limited connection message may appear in your device’s network adapter.

Wire the FlashRouter correctly for Internet access. Incorrect wiring is the most common cause of this issue. Make sure you are not wired into the FlashRouter WAN port for access, and make sure the FlashRouter is wired correctly to your main modem or router.
Check that your connected device does not have static settings configured.
Disable and reenable the wireless and/or ethernet adapter on your computer to refresh the network.
Make sure you are not connected to multiple router networks at the same time, via WiFi and wired connection simultaneously.

PrivateInternetAccess (PIA) Setup on Roqos

TeamFlashRouters · Dec 24, 2021 ·

Preparing for PIA Setup

Obtain your PIA login information

If you are not already an PIA user Sign Up Now.

1. Visit PIA’s website login page.

2. Successfully log in with your account information.

Connecting to PIA in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

3. Click the Connect to box.

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose Private_Internet_Access.

Enter your PIA information

In the Username and Password field enter the PIA Username and Password that you logged in with.

Select a PIA server

Click the Server dropdown and type in or scroll to your preferred server location.

Click the Save button.

Connect to PIA

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your PIA connection. Please be patient as the router connects your entire network through VPN.

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to PIA or only certain devices.

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to PIA. Then click Save.

If you only want specific devices to connect to PIA while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Verify a successful PIA connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit PIA’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath Private_Internet_Access.

Connect to a different PIA server

To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.

Disconnect from PIA

To disconnect from PIA click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

Sales FAQs

admin · Jan 29, 2019 ·

Sales FAQs

Can My Router Be Preconfigured With My VPN Information?

Plug and Play VPN Support

Yes you can!

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

To have your router VPN preconfigured:

Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!

Please note: If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Privacy Hero 2 Only:

While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.

You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.

Can I Use My Dedicated IP Address With A FlashRouter?

Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.

Check out our Dedicated IP Addresses Blog Post for more details!

Can I Use A FlashRouter With My Current Mesh System?

Yes!

You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:

ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter)

This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.

You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.

Can You Flash My Router and Connect me to VPN?

At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.

The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 How It Works

✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.

Flashing vs. Configuration: Router Compatibility

At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.

🛠 Router Setup Types by Brand

🔹 Flashing Required (Custom Firmware Installation)

These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.

Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
Linksys – Flashed with DD-WRT firmware.
Netgear – Flashed with DD-WRT firmware.

🔹 Configuration Only (No Flashing Required)

These routers have built-in VPN support and only require proper setup.

TP-Link – Configured without flashing.
GL.iNet – Configured without flashing.
Cudy – Configured without flashing.

📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.

✅ Supported VPN Providers

We work with a wide range of VPN providers, including:

NordVPN
ExpressVPN
Surfshark
CyberGhost
IPVanish
Private Internet Access (PIA)
VyprVPN
ProtonVPN
PureVPN
Windscribe
IVPN
Mullvad
StrongVPN
AzireVPN
AstrillVPN
HotspotShield VPN

(If your provider isn’t listed, reach out – we may still be able to support it!)

🔗 Get Started Today!

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.

How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?

You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.

This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

Privacy Hero 2 Only:

You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.

After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

What Are the Differences Between New, Recertified, And Open Box FlashRouters?

New

Direct from manufacturer, in new box.
Custom flashed on demand at time of the order.
30 Day Satisfaction Guarantee / 1 Year Warranty.

Recertified (RM)

Direct from manufacturer/reseller, may be reboxed.
Custom flashed on demand at time of the order.
Specialists tested to guarantee same functionality as NEW routers.
30 Day Satisfaction Guarantee / 1 Year Warranty.

Open Box

Limited quantity, discount items reboxed that may have cosmetic imperfections.
Same testing and functionality level and New and RM.
30 Day Satisfaction Guarantee / No Warranty.

Will a FlashRouter Work With My Internet Service Provider?

US Customers (Single Router Solution):

Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.

US Customers (Dual Router Solution):

Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.

International Customers (Single Router Solution):

Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.

International Customers (Dual Router Solution):

ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter.

What Stock Firmware Features Will I Lose If I Flash My Router

Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.

These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.

Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.

Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

To have your router VPN pre-configured:

Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
Enter your your VPN username and password
For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note: If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Can I Use A FlashRouter To Work From Home?

Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.

What is the Difference Between Business VPNs and VPN Services?

Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.

Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.

Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.

Are There VPN Service Providers That Offer VPN for Business?

There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.

These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.

Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.

Can I use a VPN on a FlashRouter With My Work/Corporate VPN?

Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.

Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.

Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.

While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.

If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.

This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.

Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.

If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.

Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?

Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.

Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.

And, if you’re looking for a specific router, take a look at some of our most popular options!

How can I Reset the Password for My FlashRouters.com Customer Account?

To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.

If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.

What Payment Methods does FlashRouters Accept?

We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.

If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.

Can I Make Change/Update/Cancel My Order?

We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.

While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.

Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.

Trouble Checking Out

Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:

⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.

Wireless Guest Network Setup – Unbridged (Recommended)

TeamFlashRouters · Jun 12, 2019 ·

If you would like to prevent visitors from connecting to your main WiFi network then you can create a separate Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.

Preparing for Wireless Guest Network Setup

If you have a Dual-band or Tri-Band router you can setup a WiFi Guest Network, creating a separate VLAN (virtual local area network) for your visitors, or in order to segment your VPN networks on any band you like. We recommend using the 2.4GHz network for your DD-WRT Guest Wireless Network so it is compatible with the most possible WiFi devices. Setting up a guest network for visitors in your home allows you to keep them off of your main WiFi network.

We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter. Be sure to pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.

DD-WRT Router Setup for Wireless Guest Network

Enter Wireless settings

Navigate to Wireless > Basic Settings

FlashRouter DD-WRT Wireless Guest Network Settings Unbridged

Under the 2.4GHz or 5GHz Interface click the Add button.

Wireless Network Name (SSID)

Enter the a unique network name for the guest network.

Network Configuration

Unbridged

Force DNS Redirection

Enable

Optional DNS Target

208.67.220.220

IP Address

192.168.12.1

Subnet Mask

255.255.255.0

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged

Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
Click Apply Settings.
Reboot your router.

Enable DHCP for Guest Network

Navigate to Setup > Networking

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged Setting DHCP Server

Scroll to the very bottom of the page and under DHCPD click Add.
Select wl0.1 or ath1.1 depending on your router model.
Click Apply Settings.
Reboot your router.

Depending on the router model and WiFi band you are using, the wireless interfaces will be labelled differently.

This setting can be labelled wl1.1, ath0.1, wl2.1, and so on. Make sure when you get up to the bridge assignment section that you are using the correct guest network Virtual Interface.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Privacy Hero Bypass certain devices from VPN

TeamFlashRouters · Apr 3, 2023 ·

If you have certain devices in your network that you do NOT want connecting to VPN you can follow these steps to bypass these devices from the Privacy Hero’s VPN connection.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Devices symbol.

4. Click the name of the Device you want to bypass from VPN.

5. Set the VPN toggle to Off. You can also do the same for Adblocking and Device Protection as needed.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Change Wi-Fi name and password

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to change the Wi-Fi name and password on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

4. Click Wireless.

5. Click Modify under the 5GHz or 2.4GHz band.

The 5GHz and 2.4GHz information must be changed at separate times. Keep in mind that if you are connected to wireless when changing one band you may need to reconnect with the new info you set to be on the network again to make changes to the other band.

6. Change the Wi-Fi Name (SSID) and Wi-Fi Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Apply.

7. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Change Wi-Fi Name and Password

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to change your Privacy Hero WiFi name and password.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Click the edit box for the 5GHz network or the 2.4GHz network.

5. Enter the new Wi-Fi name and password you’d like to set. Click Save at the bottom of the page.

Privacy Hero enter new wifi name and password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Change Wireless Channel

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to change your Privacy Hero wireless channel.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Click the edit box for the 5GHz network or the 2.4GHz network.

5. Select the new Wireless Channel that you would like to use. Click Save at the bottom of the page.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Disable Wi-Fi

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to disable your Privacy Hero Wi-Fi so only ethernet connections are active. This is not a required step just a preference.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Set the toggle switches to the off position for the Wi-Fi bands you want to disable.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Change Wi-Fi name and password

TeamFlashRouters · Feb 26, 2024 ·

Follow this guide to change the Wi-Fi name and password on your Cudy FlashRouter.

1. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

3. Enter openwrt as the admin password to access the Cudy firmware settings.

3. Click General Settings.

4. Click Wireless.

5. Change the SSID and Password fields for both 2.4GHz and 5GHz bands.The SSIDs should be unique and NOT a duplicate of an existing network. Click Save & Apply.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Change Wi-Fi name and password

TeamFlashRouters · Apr 16, 2024 ·

Follow this guide to change the Wi-Fi name and password on your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

4. Click Wireless.

5. Change the Network Name (SSID) and Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Save.

TP-Link Change Wireless name and password

If you want both 2.4GHz and 5GHz networks to be bonded and have the same name click the Smart Connect checkbox.

6. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Change Wireless Channel

TeamFlashRouters · Apr 16, 2024 ·

Follow this guide to change the Wireless channel on your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

4. Click Wireless.

5. Change the Channel setting to the number that you want to use. Click Save.

6. Connect your devices to the wireless network again as they may have been disconnected when making this change.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Merge or Separate 2.4GHz and 5GHz Wi-Fi

TeamFlashRouters · Apr 17, 2024 ·

Your TP-Link router broadcasts a 2.4GHz and a 5GHz Wi-Fi network. These can be separated to allow you to assign your devices to the network that best suits them or merged into a single network so your devices automatically select the best band to use. Follow this guide to separate or merge your Wi-Fi bands.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

4. Click Wireless.

5. Check the Smart Connect checkbox to merge the two Wi-Fi bands. Uncheck the Smart Connect checkbox to separate the two Wi-Fi bands. If you have the two Wi-Fi bands separated make sure the Network Name (SSID) fields have different names for 2.4GHz and 5GHz bands. Click Save.

6. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Adblocking Malware and Phishing Prevention Setup

TeamFlashRouters · Apr 3, 2023 ·

Use these steps to enable Privacy Hero’s adblocking, malware, and phishing prevention settings to add extra security to your network.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the VPN symbol.

4. Toggle the Adblocking and Malware & Phishing switches to On.

Privacy Hero Adblocking Malware and Phishing

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero VPN Kill Switch Setup

TeamFlashRouters · Apr 3, 2023 ·

Use these steps to enable Privacy Hero’s VPN Kill Switch to make sure that no traffic goes through your router unless it is connected to VPN.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the VPN symbol.

4. Toggle the VPN Kill Switch setting to On.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Change VPN Providers

TeamFlashRouters · Apr 3, 2023 ·

Each Privacy Hero router comes with a year free of Privacy Hero WireGuard VPN and can be setup for NordVPN and Surfshark users as well. Use these steps to change between the VPN providers to find the best connection for your needs.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the VPN symbol.

4. Click the Change button and select the VPN provider that you want to use.

Follow our guides for connecting to NordVPN or Surfshark. If you are switching to Privacy Hero VPN just select it from dropdown and toggle the VPN switch to On.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Safe Surf

TeamFlashRouters · Apr 3, 2023 ·

The Safe Surf settings feature allows users to block inappropriate search results, YouTube videos, and adult content. All devices assigned to this profile will have these rules applied.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

4. Click the name of the User Profile.

5. Toggle On the settings for Internet Safe Search, YouTube Safe Search, and Block Adult Content as needed.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

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