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Shipping FAQs

admin · Jan 29, 2019 ·

Shipping FAQs

General Shipping FAQs

What company do you use for shipping?

For domestic shipping, we offer United State Postal Service (USPS), and a FedEx Expedited 2-3 Day delivery option.

For International shipments, we offer USPS and FedEx.

Where do you ship from?

We ship all packages from our New Jersey warehouse.

How much does shipping cost?

Domestic Customers:

Free Standard Shipping 3-10 day Delivery when you purchase a router with any Service Plan.
$20 Flat Rate FedEx 2-3 Day Express shipping

International Customers:

Pricing for USPS, and FedEx will vary by country. You can see rates on the Shipping Estimate tab on any FlashRouters product page. FlashRouters does not add any internal handling fees to international rates.
Note: Customers pay customs, duties, processing fees, and taxes (if applicable).

How fast do you ship?

We aim to ship your purchase within 1-2 business days from the original order date.

There may be a delay of up to 24 hours if our configuration team is unable to configure your router as requested. In these cases, our support team will reach out to you in an attempt to find a solution. If the team does not hear back from you within 24 hours they will ship out the unit to avoid further delays. Keep in mind our support team will be available to assist if you have any setup issues once you receive your router.

Who pays for shipping?

Domestic customers can choose Free standard shipping. Customers pay shipping costs including customs, duties, processing fees, and taxes (if applicable) for all other options.

Can you ship to my country?

We ship to almost all countries around the world with some exclusions. If you would like to ship to any of these excluded countries, we recommend using PayPal and a Freight forwarding service such as Aramex, MyUS, or Shipito.

Another option if you are located in a country we do not ship to is to purchase a compatible router locally that we can flash remotely for you via our Flash My Router plan. A full list of compatible routers are listed there.

Known excluded countries are:

Afghanistan
Algeria
Angola
Bangladesh
Benin
Bhutan
Bosnia & Herzegovina
Botswana
Brazil
Burkina Faso
Burundi
Cape Verde
Central African Republic
Chad
Comoros
Congo – Brazzaville
Congo – Kinshasa
Cuba
Djibouti
Egypt
Eritrea
Eswatini
Ethiopia
Gabon
Gambia
Ghana
Guinea-Bissau
India
Indonesia
Iran
Iraq
Kenya
Kiribati
Kosovo
Laos
Lesotho
Liberia
Libya
Madagascar
Malawi
Malaysia
Mali
Mauritania
Mauritius
Mayotte
Mozambique
Myanmar (Burma)
Namibia
Nauru
Niger
Nigeria
Niue
North Korea
Palastinian Territories
Russia
Rwanda
Sao Tome & Principe
Senegal
Seychelles
Sierra Leone
Solomon Islands
Somalia
Sudan
Syria
Tajikistan
Tanzania
Togo
Tokelau
Tunisia
Turkmenistan
Tuvalu
Uganda
Wallis & Futuna
Western Sahara
Zambia
Zimbabwe

2025 - Postal Calendar

We will not be able to ship on the dates below. Your package will be shipped the following business day.

New Year’s Day: January-01
Martin Luther King Jr. Day: January-20
President’s Day: February-17
Memorial Day: May-26
Independence Day: July-04
Labor Day: September-01
Columbus Day: October-13
Veteran’s Day: November-11
Thanksgiving Day: November-27
Christmas Eve: December-24
New Year’s Eve: December-31

2025 Holiday Shipping Deadlines
In order to ensure timely delivery of your packages for the holiday season, please refer to the following shipping deadline dates for the following types of mail.

PLEASE NOTE: All deadlines are at 1PM EST of the designated.

USPS Priority 12/18
USPS APO/FPO/DPO 12/11
FedEx 12/21

International

International dates are for estimated delivery dates. However, customs can cause issues and may take longer.

Puerto Rico 12/21
Canada 12/21
Mexico 12/21
UK 12/20
Hong Kong 12/19
Australia 12/19
Middle East 12/19

Regardless of your carrier or country, we recommend that you place your holiday orders as soon as possible to ensure timely delivery.

Customs and Expenses

Will there be extra customs charges when my FlashRouter arrives?

There may be additional customs fees incurred based on the local importation laws of your country. You (the recipient) are responsible for all customs fees charged by your country’s customs agency.

Customs charges are NOT factored into the FlashRouters shipping cost.

All customs fees will be a separate charge and must be paid for by the recipient of the package.

We do our best to inform you of possible customs fees to the best of our ability, however we will not accept returns because of refusal to pay these fees.

If we receive a return due to failure to pay customs fees, you will be refunded but ONLY for the price of the FlashRouter. Original Shipping charges will NOT be refunded.

We do our best to make FlashRouters’ shipping quick and affordable but are unable to foresee all customs-related issues. Please be sure to check before ordering if you are concerned with local customs fees.

Do you charge sales tax?

We will charge sales tax in any state where we are required to do so. Currently that is within New Jersey, due to the fact that this is the physical location of our business and New York but that is subject to change as law dictates.

Any taxes or customs fees that are incurred to your country’s current policies are out of our hands. We do our best to make the router and the shipping quick and affordable.

How to Access Your AsusWRT FlashRouter Settings

TeamFlashRouters · Oct 16, 2025 ·

This quick guide will walk you through connecting to your AsusWRT FlashRouter and logging into the admin settings page. You’ll use either WiFi or an Ethernet cable, then access the router dashboard through your browser.

Step 1. Connect Your Device to the Router

You can connect by WiFi or Ethernet:

WiFi: Look for a network name like FlashRouter24 or FlashRouter50.
- The WiFi password is set to: Wireless#[First 5 characters of your router’s MAC]
- Example: If your MAC is CC28A07E70A8, your WiFi password is Wireless#CC28A.
- ⚠️ Be sure to capitalize the “W” in Wireless.
Ethernet: Plug an Ethernet cable from your computer into one of the router’s LAN ports (usually marked or color-coded differently from the WAN port).

👉 Pro tip: Disconnect from any other WiFi networks during setup.

Step 2. Open the Router Login Page

Open a web browser (Chrome, Safari, Firefox, Edge).
In the address bar, type: 192.168.50.1 or go to asusrouter.com
Press Enter.

This is the local router dashboard address (not a public website). If the page doesn’t load:

Try a different browser.
Clear your cache.
Ensure your device is connected to the FlashRouter network.

Step 3. Log In to the Router Settings

Default username: flashrouter
Default password: asuswrt-admin1
Some older devices may use: asuswrt1 or asuswrt
This is the factory default for AsusWRT routers shipped by FlashRouters.

💡 Once you’re in, you can update your admin password in the settings for extra security.

Next Steps

Now that you’ve accessed your AsusWRT FlashRouter, you can:

Set up your VPN service
Customize your WiFi name and password
Adjust device controls and security settings

Check our support library for your specific VPN setup guide.

Number test

admin · Oct 23, 2019 ·

Visit ExpressVPN’s website login page
Successfully log in with your account information. Select Setup on More Devices.
Select Manual Config and copy the Username and Password that are displayed on the right hand side of the screen.

How to Reset a Failed VPN Connection on Privacy Hero

Dave · Oct 24, 2026 ·

If your Privacy Hero VPN connection shows Failed, you can use the new Reset button to clear the saved third-party VPN settings and return the router to its available default connection. This is useful when a VPN setup is stuck or you want to start again without manually removing the existing third-party VPN configuration.

Important: A VPN reset removes all saved third-party VPN settings from Privacy Hero. You will need to configure that provider again if you want to use it later. The connection Privacy Hero uses after resetting depends on your subscription plan.

When Should You Use the VPN Reset Button?

Use Reset when the current VPN connection is in a Failed state and you want to remove the third-party VPN setup and restore a working default connection. It is a more complete action than simply retrying the same VPN server.

Use it if the third-party VPN settings are no longer working and you want to start over.
Use it if you no longer want the saved third-party VPN configuration.
Do not use it if you need to preserve the existing VPN configuration. First try reconnecting or choosing a different VPN server or protocol.

The Reset action addresses the VPN configuration. It does not repair a disconnected WAN cable, an ISP outage, or a router that cannot reach the Privacy Hero cloud.

How to Reset a Failed VPN Connection

Open app.privacyhero.com in a browser and sign in to your Privacy Hero account.
Select your Privacy Hero router, then open its VPN settings.
Confirm the existing VPN connection is showing Failed.
Find the new Reset button in the failed VPN connection area. Before clicking, be aware that this action will remove all third-party VPN settings saved on the router.
Click Reset. If a confirmation message appears, review it before confirming. Allow the dashboard to apply the reset and update the VPN connection status.
Check the resulting connection using the subscription comparison below, then verify internet access from a device connected to Privacy Hero.

Dashboard access during a Kill Switch block: Privacy Hero permits access to app.privacyhero.com over its WiFi or LAN even when the VPN Kill Switch blocks ordinary internet traffic, as long as the router maintains its upstream/cloud connection. You can also manage the router from cellular data or another working internet connection.

What Happens After Reset? Privacy Premium vs. Privacy Core

VPN Reset: Side-by-Side Plan Comparison
Privacy Premium Active subscription	Privacy Core
Third-party VPN settingsRemoved	Third-party VPN settingsRemoved
Connection after resetBuilt-in Privacy Hero VPN	Connection after resetNormal ISP internet
VPN protection afterwardYes, when the built-in VPN is connected	VPN protection afterwardNo router VPN is active

Privacy Core users: After resetting, your normal internet access is not VPN-protected by Privacy Hero. If you want a third-party VPN again, you must configure it again in Privacy Hero.

Privacy Premium users: Check that the built-in Privacy Hero VPN shows Connected before assuming your traffic is going through the VPN. A working upstream internet connection and active Premium subscription are still required.

What Information Does the Reset Remove?

The VPN Reset button clears the third-party VPN configuration stored in Privacy Hero. This means any saved third-party provider details will need to be entered or imported again before that provider can be used.

Depending on the provider and protocol you had configured, this may include the saved VPN provider selection, server details, credentials or tokens, and custom OpenVPN or WireGuard settings. Have your provider login or configuration materials available if you plan to set up that VPN again.

This is a VPN configuration reset, not a request to cancel your third-party VPN subscription. It should not be confused with a full router factory reset.

How to Verify Internet and VPN Status After Reset

Refresh the Privacy Hero dashboard and reopen VPN.
If you have Privacy Premium, verify that the built-in Privacy Hero VPN is selected and shows Connected.
If you have Privacy Core, verify that the third-party VPN configuration is gone and ordinary internet access is available through your ISP connection.
Connect a computer or phone to the Privacy Hero WiFi or LAN. To test the router by itself, turn off any VPN application running directly on that device.
Load a regular website, then check your public IP address using ipleak.net. Premium should show a VPN IP if its built-in VPN is connected; Core will normally show your ISP public IP.

If you have Streaming Relocation enabled, some streaming services may use their separately selected location; that is not necessarily the same location shown by a general public IP check.

Reset Complete but Still No Internet?

Check the VPN Kill Switch. If it is still enabled while there is no working VPN connection, it may block ordinary internet traffic. Review the Kill Switch setting before assuming the router has lost WiFi.
Check the connection status. A router listed as Offline may have a WAN, ISP, or cloud-communication problem. The VPN reset cannot fix an upstream internet outage.
Check the network wiring. Confirm your main router or ISP gateway has internet access and the cable is connected to the Privacy Hero WAN/Internet port.
Check a device on Privacy Hero WiFi or LAN. Make sure you are testing the Privacy Hero network rather than another WiFi or cellular connection.
Check your subscription. An active Privacy Premium subscription is required for the built-in Privacy Hero VPN fallback described above. Privacy Core returns to ordinary ISP internet access.

For Kill Switch behavior and restoring internet, see Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting. To learn when to enable the feature, see Privacy Hero VPN Kill Switch Setup.

Getting Started With Your FlashRouter

VIEW ALL SETUP GUIDES

TROUBLESHOOTING

FAQS

Setting Up Your VPN Service

Select your operating system below to setup the FlashRouters Privacy App on your router, the easiest way to connect to the best VPN services. For ExpressVPN FlashRouter users, please view the following section for setting up the ExpressVPN app.

Windows

Mac

Android

iPhone

ExpressVPN NETGEAR ROUTERS

ExpressVPN LINKSYS ROUTERS

More Ways to Get Help

Can’t find the answer you are looking for? Open a support ticket and our support team will be there to assist you.

ExpressVPN Setup on Roqos

Dave · Dec 16, 2021 ·

Preparing for ExpressVPN Setup

Obtain your ExpressVPN login information

If you are not already an ExpressVPN user Sign Up Now.

1. Visit ExpressVPN’s website login page.

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

Connecting to ExpressVPN in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

3. Click the Connect to box.

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose ExpressVPN.

Enter your ExpressVPN information

In the Username and Password field enter the ExpressVPN OpenVPN Username and Password that you obtained.

ExpressVPN on FlashRouters Privacy App Setup - OpenVPN Specific Username and Password

Roqos VPN ExpressVPN enter username and password

Select an ExpressVPN server

Click the Server dropdown and type in or scroll to your preferred server location.

Click the Save button.

Connect to ExpressVPN

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your ExpressVPN connection. Please be patient as the router connects your entire network through VPN.

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to ExpressVPN or only certain devices.

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to ExpressVPN. Then click Save.

If you only want specific devices to connect to ExpressVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Verify a successful ExpressVPN connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit ExpressVPN’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath ExpressVPN.

Connect to a different ExpressVPN server

To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.

Disconnect from ExpressVPN

To disconnect from ExpressVPN click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

CyberGhost Merlin OpenVPN Setup

TeamFlashRouters · Mar 30, 2023 ·

Preparing for CyberGhost Setup

Obtain your CyberGhost OpenVPN information

If you are not already a CyberGhost user Sign Up Now.

1. Log in to your account on the CyberGhost website.

2. Select VPN.

3. Click Configure New Device.

4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.

5. Press View configuration.

6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.

CyberGhost Website OpenVPN Configuration Files Generator 1

Open the folder that was downloaded. Then open the ca.crt the client.crt, and client.key files with NotePad++ for Windows or TextEdit for Apple. All CyberGhost servers have different keys and certificates.

Merlin Router Setup for CyberGhost

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

2. Navigate to the VPN Client tab.

3. Click Choose file and select the .ovpn file from the folder you downloaded earlier. Then click Upload.

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location here. Our example server was in USA so I have entered in CyberGhost USA.

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your CyberGhost OpenVPN username and password that you obtained earlier. Do not enter your account login.

8. Click the Edit button in the Keys and Certificates area.

Merlin Keys and Certificates Edit button

9. In the Certificate Authority field paste in the entire content of the ca.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

10. In the Client Certificate field paste in the entire content of the client.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

11. In the Client Key field paste in the entire content of the client.key file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

12. Click Save at the bottom of that window.

13. Click Apply at the bottom of the page.

14. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Verify a successful CyberGhost connection

You should now see a CONNECTED message.
Visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

NordVPN Setup on Roqos

TeamFlashRouters · Dec 24, 2021 ·

Preparing for NordVPN Setup

Obtain your NordVPN manual Username and Password

If you are not already a NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

3. Enter in the verification code that was sent to your email.

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

Connecting to NordVPN in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

3. Click the Connect to box.

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose NordVPN.

Enter your NordVPN information

In the Username and Password field enter the NordVPN OpenVPN Username and Password that you obtained.

Roqos NordVPN enter username and password

Select a NordVPN server

Navigate to NordVPN server recommendation page. Click Recommended server and select the country you want to connect to and note the server number that appears.

Click the Location dropdown and type in or scroll to the preferred server country.

Click the Server dropdown and type in or scroll to the server number that was recommended. Select the UDP version of the server.

Click the Save button.

Connect to NordVPN

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your NordVPN connection. Please be patient as the router connects your entire network through VPN.

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to NordVPN or only certain devices.

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to NordVPN. Then click Save.

If you only want specific devices to connect to NordVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Verify a successful NordVPN connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit NordVPN’s website to verify your new IP Address and Protected Status at the top of the page.

You should see Connected at the top of the page underneath NordVPN.

Connect to a different NordVPN server

Disconnect from NordVPN

To disconnect from NordVPN click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

PrivateInternetAccess (PIA) Setup on Roqos

TeamFlashRouters · Dec 24, 2021 ·

Preparing for PIA Setup

Obtain your PIA login information

If you are not already an PIA user Sign Up Now.

1. Visit PIA’s website login page.

2. Successfully log in with your account information.

Connecting to PIA in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

3. Click the Connect to box.

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose Private_Internet_Access.

Enter your PIA information

In the Username and Password field enter the PIA Username and Password that you logged in with.

Select a PIA server

Click the Server dropdown and type in or scroll to your preferred server location.

Click the Save button.

Connect to PIA

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your PIA connection. Please be patient as the router connects your entire network through VPN.

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to PIA or only certain devices.

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to PIA. Then click Save.

If you only want specific devices to connect to PIA while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Verify a successful PIA connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit PIA’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath Private_Internet_Access.

Connect to a different PIA server

Disconnect from PIA

To disconnect from PIA click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

Wireless Repeater Bridge Setup

TeamFlashRouters · Apr 22, 2019 ·

If you need to extend your connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Repeater Bridge. In Wireless Repeater Bridge mode the FlashRouter connects to your main router on the same subnet via WiFi, and then transmits your internet signal via the FlashRouter for internet access anywhere in your home or office.

Preparing for Wireless Repeater Bridge Setup

Verify your wireless information

In order to setup your FlashRouter as a Wireless Repeater Bridge, you will need the exact SSID and password of your existing wireless network. Make sure you have this information before proceeding.

We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.

Locate the Local IP Address of the existing wireless network

Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.

DD-WRT Router Setup for Wireless Repeater Bridge

Disable Firewall

Navigate to Security > Firewall

Set SPI Firewall to Disable.
Uncheck all boxes except for Filter Multicast.
Click Save.

Disable DNSmasq

Navigate to Services > Services

Set DNSmasq to Disable.
Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Select Add in the Virtual Interface area.

Wireless Repeater Setup on DD-WRT FlashRouter - Add Virtual Interface

In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater Bridge.

Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will bridge to.

Set Wireless Mode to Repeater Bridge in FlashRouter DD-WRT Basic Wireless Settings Page

In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.

Wireless Repeater Setup on DD-WRT FlashRouter - Set SSID for Repeated Band

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Password

Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will bridge to.
Click Save.

Change the FlashRouter's Local IP Address

Navigate to Setup > Basic Setup

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Set Local Router IP, Gateway, Local DNS

Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
Click Save.

Change the FlashRouter's Operating Mode

Navigate to Setup > Advanced Routing

Set Operating Mode to Router in FlashRouter DD-WRT Basic Wireless Settings Page

Set the Operating Mode to Router.
Click Apply Settings.

Reboot your FlashRouter

Power off the FlashRouter for 30 seconds and then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set. Your existing network and the FlashRouter’s network will now be bridged wirelessly.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Privacy Hero Bypass certain devices from VPN

TeamFlashRouters · Apr 3, 2023 ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

If you have certain devices in your network that you do NOT want connecting to VPN you can follow these steps to bypass these devices from the Privacy Hero’s VPN connection.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Devices symbol.

4. Click the name of the Device you want to bypass from VPN.

5. Set the VPN toggle to Off. You can also do the same for Adblocking and Device Protection as needed.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Access FlashRouter DD-WRT firmware settings

TeamFlashRouters · Mar 22, 2019 ·

You must be connected to the FlashRouter network via ethernet or WiFi connection on your device in order to be able to access the FlashRouter’s firmware settings.

Why do I need to access my FlashRouter's settings?

It is important to understand how to access your router if you want to:

Change WiFi or admin passwords
Switch VPN server locations
Attempt custom setups
Troubleshoot your network

Connect your device to the FlashRouter network

We recommend using a computer, tablet, or phone to access your FlashRouter firmware settings. You can connect your device to the FlashRouter via Ethernet Cable or Wireless connection.

Please note, you will NOT be able access the firmware settings unless you connect your device to the FlashRouter Network.

via Ethernet

Connect an Ethernet cable to your device’s Ethernet port.

Connect the other end of that Ethernet cable to a FlashRouter LAN/numbered port.

Access FlashRouters DD-WRT Admin Settings via Ethernet Connection 2

Be sure NOT to connect your device to the WAN/internet port of the FlashRouter. Please use the LAN/numbered ports to connect your devices.

via Wireless

Navigate to the available wireless networks in your device network settings and join any of the available FlashRouter networks – FlashRouter24, FlashRouter50, or FlashRouter80 (if you have a tri-band router).

Access the FlashRouter settings

We recommend using a Google Chrome or Mozilla Firefox incognito/private browsing window to access the FlashRouter firmware settings. You can access the main DD-WRT firmware GUI or you can go directly into the FlashRouters Privacy App settings to manage your basic router settings and VPN connection settings right away.

Please note, after accessing the FlashRouter Settings at the Local IP Address, you will be prompted to enter an admin username and password. You can find this information in the subsections below.

DD-WRT - Firmware GUI

Local IP Address: 192.168.11.1

Username: flashrouter

Password: ddwrt

Keep in mind that if you enable HTTPS and disable HTTP access you will need to add https:// in front of the Local IP Address to access your FlashRouter’s firmware settings.

If your router has been reset for any reason then you can access the router at a local IP address of 192.168.1.1.

Please note you will be required to set the administration username and password as well as your WiFi and VPN network settings after a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Privacy Hero Activation and Setup

TeamFlashRouters · Feb 8, 2023 ·

Follow this article when you receive your new Privacy Hero router to create your Privacy Hero account, connect your Privacy Hero to the Internet, and customize your network so it is ready to use.

Create your Privacy Hero account

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Select Create Account.

3. Enter the Email address you want to set for your Privacy Hero account. This will be your login to the Privacy Hero settings moving forward. Click Create Account.

4. Go to your Email inbox and check for an email from Privacy Hero and click the Confirm email address link. This email may be in your Promotions or Spam inbox if it is not appearing in your main inbox.

5. Enter the password that you want to use for your Privacy Hero account. Be sure to note this in a secure location so you do not forget. Click Submit.

6. You have now created your Privacy Hero account. You will use this login to access the Privacy Hero router settings.

Activate your Privacy Hero Internet and setup Wi-Fi

1. You will then be taken to the Router Activation steps. Connect the ethernet cable that the Privacy Hero came with from an open Ethernet port on your ISP modem or other router to the WAN/Internet (blue) port of the Privacy Hero.

Then power the Privacy Hero device on by connecting the power supply. This is shown in the video on the page as well. Wait about a minute or so for the Privacy Hero router to fully boot up and then click I’m Connected.

2. The next page may say Router Found or ask you to enter the Activation Code. If it asks for the Activation Code that will be the code printed on the bottom of the Privacy Hero. Enter this code and click Next.

3. Set the Wi-Fi name and password for connecting your devices to the Privacy Hero network. Make sure it is not a duplicate name of an existing Wi-Fi network. Click Next.

4. To activate your 1 Year NordVPN code:

Click on Claim NordVPN 1 Year Code Now

Go to the Account section of your router settings.

Copy the NordVPN code shown under Claim NordVPN 1 Year Code.

Go to the NordVPN activation page.

This code can be used with a new or existing NordVPN account.

5. You are now all set to begin joining your devices to the new Privacy Hero network with the Wi-Fi name and password you entered and setting up some of the Privacy Hero features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why are streaming services blocked while connected to VPN?

TeamFlashRouters · Jun 4, 2019 ·

Streaming services and VPN

Most popular streaming services such as Netflix, Hulu, and Amazon Prime block incoming VPN connections. This does not mean the VPN is not working, it simply means they have recognized you are connecting to a VPN server and filtered that server from being able to stream.

Below are several options for you to follow if you encounter this issue while connected to a VPN on your FlashRouter.

VPN provider server recommendation

Contact your VPN provider for a server recommendation that is not blocked by popular streaming services. Be sure to mention that you are connecting to VPN via a router instead of the computer client. If your VPN provider does not have a helpful suggestion or server recommendation please try the below options or contact us for a solution.

Bypass VPN by device

The FlashRouters Privacy App has a VPN bypass by device feature that can be used on devices dedicated to streaming.

Use SmartDNS

If access to streaming services not in your region is a higher priority for you then VPN encryption we recommend using a SmartDNS service on your FlashRouter to access the content you desire.

Why is my connection speed slower?

TeamFlashRouters · Jun 4, 2019 ·

The encryption provided by a VPN connection almost always results in slower connection speed. In some cases you may have noticed that your computer or tablet was working faster when running a VPN client application or program, that is because a computer has a processor that is normally about 4-6x times as strong as a the processor on a router, and that is for managing a single VPN connection. A router has a smaller processor and is managing an entire network of devices. Encrypting an entire network does take considerable processing power.

Speed test results while connected to VPN are never going to be accurate. A speed test measures the rate at which a data packet travels from one server to another, however when you are connecting to VPN the data packets travel to an extra server where they are encrypted and then sent back into the route. We strongly recommend disabling the FlashRouter’s VPN connection when testing speeds to make sure there isn’t and issue with the router.

Connection Types

Ethernet: Wired ethernet connections will almost always be the most stable and reliable connection. To speed up your internet connection, use an ethernet cable to wire your devices to the FlashRouter.

Wireless (5.0GHz): The 5.0GHz WiFi frequency has less range than the standard 2.4GHz WiFi, but also transmits your internet connection at a significantly faster speed. If you were previously using the 2.4GHz network and experiencing slow speeds please connect to the 5GHz wireless network which should improve your speed.

Connect to the closest VPN server

Our supported VPN providers offer many servers in different countries and regions. If a server has slower connection speed we recommend connecting to the server closest to your actual location.

The process for changing servers is detailed in your provider’s setup instructions.

FlashRouters Privacy App

DD-WRT Manual VPN Configuration

Select a UDP server

UDP servers do not authenticate every data packets the way TCP servers do which results in faster connection speeds.

VPN provider server recommendation

Contact your VPN provider for a server recommendation that should provide the fastest speeds for you.

Privacy Hero Access Router Settings

TeamFlashRouters · Feb 8, 2023 ·

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why can’t I send emails while connected to VPN?

TeamFlashRouters · Jun 4, 2019 ·

Can’t send or receive emails? Connecting to a VPN server can result in your email client not being able to send or receive emails. This can happen for several reasons:

The VPN provider you are connected to is blocking the ports the email client is using (SMTP).
Your email service is blocking access to datacenter IPs
Your email service is only allowing access to residential IPs
Your email service is only allowing access to IPs of its own country
Your email service is only allowing access to certain ISPs

This issue will only occur with email client applications and not with web browser email.

Steps to take if your email is not working

Change SMTP port

Access the settings of your email client and change the SMTP port to 587 or 465.

Change the VPN server

Connect to a different VPN server. The process for changing servers is detailed in your provider’s setup instructions.

FlashRouters Privacy App

DD-WRT Manual VPN Configuration

Disconnect from VPN

Disconnect from VPN on the FlashRouter and use your ISP Internet connection when using email.

Dual router setup users can leave the VPN running on the FlashRouter and simply connect to the other router’s network when using email.

Contact your VPN Service Provider

In some cases if you contact your VPN service provider they will be able to give you access to a specifically requested e-mail service.

Wireless Repeater – WiFi as WAN on Roqos

Dave · Dec 16, 2021 ·

WiFi as WAN is a feature of the Roqos software which allows you to use an existing WiFi network as the Internet source for the Roqos router instead of an ethernet cable connection. This is a great solution for travelling users who do not have access to the modem/router in their hotel or AirBnB.

1. Click the navigation menu and select Basic Settings > Internet Settings.

Roqos Basic Settings - Internet Settings

2. Click WiFi as WAN.

3. Scroll down and select the existing WiFi network you wish to use for WAN/Internet from the Nearby Wireless Networks list.

4. Enter the correct password for the existing WiFi network and click Connect.

5. Toggle the Enable slide and click Save.

Be patient as the connection is made. It usually takes 30 seconds to a minute to connect. Then test that your Internet is working while connected to the Roqos network.

Privacy Hero Change Wi-Fi Name and Password

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to change your Privacy Hero WiFi name and password.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Click the edit box for the 5GHz network or the 2.4GHz network.

5. Enter the new Wi-Fi name and password you’d like to set. Click Save at the bottom of the page.

Privacy Hero enter new wifi name and password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Change Wireless Channel

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to change your Privacy Hero wireless channel.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Click the edit box for the 5GHz network or the 2.4GHz network.

5. Select the new Wireless Channel that you would like to use. Click Save at the bottom of the page.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Disable Wi-Fi

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to disable your Privacy Hero Wi-Fi so only ethernet connections are active. This is not a required step just a preference.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Set the toggle switches to the off position for the Wi-Fi bands you want to disable.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Ad blocking on Roqos

Dave · Dec 16, 2021 ·

Enable Ad blocking on your Roqos Core so you are not inundated with ads across the internet.

1. Click the navigation menu and select Cybersecurity > Ad blocker.

2. Toggle the Enable slider and select if you want to apply Ad blocking to all devices or only select profiles and click Save.

Block Websites by Country on Roqos

Dave · Dec 16, 2021 ·

Country Block allows you to select countries that you identify to be an unsafe and block internet traffic between your network and those countries.

1. Click the navigation menu and select Cybersecurity > Country Block.

2. Toggle the Country Block setting.

Roqos Cybersecurity - Enable Country Block

3. In the Mode dropdown select Detect & Block or Detect Only.

Roqos Cybersecurity - Country Block Mode

4. Under Regions you can select the regions you want to block or specific countries within that region. Once your selections are made click Save.

Roqos Cybersecurity - Select Blocked Countries

Cybersecurity and Intrusion Prevention on Roqos

Dave · Dec 16, 2021 ·

Intrusion Prevention analyzes your network traffic against the latest security threats and automatically blocks any suspicious activity.

1. Click the navigation menu and select Cybersecurity > Intrusion Prevention.

Roqos Cybersecurity - Intrusion Prevention

2. Set Intrusion Prevention to Enabled.

Roqos Cybersecurity - Enable Intrusion Prevention

Managing User Profiles on Roqos

Dave · Dec 16, 2021 ·

User Profiles allow you to organize your devices connected to the Roqos Core. This allow you to see a user profile’s usage history, set a schedule when devices are allowed to connect to the Internet, and filter out specific content such as explicit websites and games.

Adding new User Profile

1. Click the navigation menu and select Users.

2. To add a new User Profile click Add User.

3. In the Name field enter the name for the User Profile. You can add an image for the User Profile here as well.

4. You will see a list of devices connected to the Roqos Core at the bottom of the page. Check the box of the devices that you would like to add to this User Profile. Then click Save.

Tracking Usage History

1. Click the User Profile that you want to review.

2. Select Usage History.

3. On the new page you can view usage by Top Visited, All Activity, and Activity Graph.

Schedule Pauses

1. Click the User Profile that you want to review.

2. Select Scheduled Pauses.

3. Click Add Schedule.

4. From here you can set the name of the schedule, the days that the schedule will be in effect, and if the schedule should be applied all day or during specific hours. Click Save.

Filters

1. Click the User Profile that you want to review.

2. Select Filters.

3. From here you can use the toggle to Block explicit websites and Block explicit search results.

4. In the Safe Youtube dropdown you can select None, Moderate, or Strict.

5. The Blocked Content area allows you to block specific services such as Games and Social Media.

6. Add specific websites to the Block Sites list if the above policies did not cover them.

7. Add specific websites to the Allowed Sites list if you want to block all websites except for a few.

VPN Kill Switch on Roqos

Dave · Dec 16, 2021 ·

The VPN Kill Switch disables the Internet connection on your Roqos Core in the even that your VPN disconnects. Internet access of all your devices will be blocked when the kill switch is enabled – except for the ones you have excluded from VPN Out.

1. Click the navigation menu and select VPN > VPN Out.

2. Toggle the VPN Kill Switch to enable this feature.

Select devices for VPN on Roqos

Dave · Dec 16, 2021 ·

Select specific devices that you want to pass through the Roqos Core’s VPN tunnel. This is a great solution in instances of streaming services blocking incoming VPN connections or other VPN related service interruptions.

1. Click the navigation menu and select VPN > VPN Out.

2. Select Included Devices.

3. In the Select devices for your VPN Out connection dropdown select Include selected devices and check the devices you want to connect to VPN. Click Save.

Now these devices will be connected to the VPN tunnel. All other devices will bypass the VPN tunnel and use your ISP’s IP Address.

ExpressVPN Router Setup Guide

Quick Start Guide for ExpressVPN FlashRouters

Find setup guides, FAQs and troubleshooting tips for ExpressVPN configured FlashRouters.

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Internet and Wifi Setup on Asus Merlin Firmware

TeamFlashRouters · Sep 29, 2021 ·

Listed below are important links to setup instructions for connecting an Asus Merlin firmware router to the internet and WiFi.

How to set up ASUS Wi-Fi router via ASUS Router App? (QIS, Quick Internet Setup)

How to set up an Internet Connection?

How to enter the router setting page(Web GUI) (ASUSWRT)?

Why is my router not connecting to internet?

Dave · May 2, 2019 ·

Router not connecting to the internet? Follow these simple steps!

Make sure that you are not setting a WAN IP of 0.0.0.0 in the top right corner of your FlashRouter DD-WRT settings. If you do, then make sure your FlashRouter is wired correctly for Internet.
Try power cycling your ISP modem, FlashRouter and any other router that may be in the setup. Power the modem back on first, wait for it to boot up fully, and then power the FlashRouter back on.
Make sure you do not have Global Kill Switch enabled in the FlashRouters Privacy App and if you do make sure your VPN status is Connected.

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Step 1. Connect Your Device to the Router

Step 2. Open the Router Login Page

Step 3. Log In to the Router Settings

Next Steps

When Should You Use the VPN Reset Button?

How to Reset a Failed VPN Connection

What Happens After Reset? Privacy Premium vs. Privacy Core

What Information Does the Reset Remove?

How to Verify Internet and VPN Status After Reset

Reset Complete but Still No Internet?

Related Privacy Hero Articles

Getting Started With Your FlashRouter

Setting Up Your VPN Service

Preparing for ExpressVPN Setup

Obtain your ExpressVPN login information

Connecting to ExpressVPN in the Roqos Core

Access the Roqos Core UI

Enter your ExpressVPN information

Select an ExpressVPN server

Connect to ExpressVPN

Assign devices to connect to VPN

Verify a successful ExpressVPN connection

Connect to a different ExpressVPN server

Disconnect from ExpressVPN

Preparing for CyberGhost Setup

Obtain your CyberGhost OpenVPN information

Merlin Router Setup for CyberGhost

Verify a successful CyberGhost connection

Preparing for NordVPN Setup

Obtain your NordVPN manual Username and Password

Connecting to NordVPN in the Roqos Core

Access the Roqos Core UI

Enter your NordVPN information

Select a NordVPN server

Connect to NordVPN

Assign devices to connect to VPN

Verify a successful NordVPN connection

Connect to a different NordVPN server

Disconnect from NordVPN

Preparing for PIA Setup

Obtain your PIA login information

Connecting to PIA in the Roqos Core

Access the Roqos Core UI

Enter your PIA information

Select a PIA server

Connect to PIA

Assign devices to connect to VPN

Verify a successful PIA connection

Connect to a different PIA server

Disconnect from PIA

Preparing for Wireless Repeater Bridge Setup

Verify your wireless information

Locate the Local IP Address of the existing wireless network

DD-WRT Router Setup for Wireless Repeater Bridge

Disable Firewall

Disable DNSmasq

Enter Wireless settings

Enter Wireless Security settings

Change the FlashRouter's Local IP Address

Change the FlashRouter's Operating Mode

Reboot your FlashRouter

Back up your settings

Why do I need to access my FlashRouter's settings?

Connect your device to the FlashRouter network

via Ethernet

via Wireless

Access the FlashRouter settings