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FlashRouters Support Portal

Prioritizing Privacy

  • SETUP GUIDES
    • Privacy Hero Router Setup Guide
    • ASUS-WRT Router Setup Guide
    • AsusWRT-Merlin Router Setup Guide
    • DD-WRT Router Setup Guide
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    • GL.iNet Router Setup Guide
    • Roqos Core Router Setup Guide
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Search Results for: flashrouter vpn

Sales FAQs

admin · Jan 29, 2019 ·

Sales FAQs

Can My Router Be Preconfigured With My VPN Information?

Plug and Play VPN Support

Yes you can!

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

 

To have your router VPN preconfigured:

  1. Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note:  If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

 

Privacy Hero 2 Only:

While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.

You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.

Can I Use My Dedicated IP Address With A FlashRouter?

Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.

Check out our Dedicated IP Addresses Blog Post for more details!

Can I Use A FlashRouter With My Current Mesh System?

Yes!

You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:

ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter) 

This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.

You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.

Can You Flash My Router and Connect me to VPN?

At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.

The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans


🔹 How It Works

✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.


Flashing vs. Configuration: Router Compatibility

At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.

🛠 Router Setup Types by Brand

🔹 Flashing Required (Custom Firmware Installation)

These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.

  • Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
  • Linksys – Flashed with DD-WRT firmware.
  • Netgear – Flashed with DD-WRT firmware.

🔹 Configuration Only (No Flashing Required)

These routers have built-in VPN support and only require proper setup.

  • TP-Link – Configured without flashing.
  • GL.iNet – Configured without flashing.
  • Cudy – Configured without flashing.

📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.


✅ Supported VPN Providers

We work with a wide range of VPN providers, including:

  • NordVPN
  • ExpressVPN
  • Surfshark
  • CyberGhost
  • IPVanish
  • Private Internet Access (PIA)
  • VyprVPN
  • ProtonVPN
  • PureVPN
  • Windscribe
  • IVPN
  • Mullvad
  • StrongVPN
  • AzireVPN
  • AstrillVPN
  • HotspotShield VPN

(If your provider isn’t listed, reach out – we may still be able to support it!)


🔗 Get Started Today!

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.

How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?

You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.

This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

 

Privacy Hero 2 Only:

You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.

After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

What Are the Differences Between New, Recertified, And Open Box FlashRouters?

New

  • Direct from manufacturer, in new box.
  • Custom flashed on demand at time of the order.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Recertified (RM)

  • Direct from manufacturer/reseller, may be reboxed.
  • Custom flashed on demand at time of the order.
  • Specialists tested to guarantee same functionality as NEW routers.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Open Box

  • Limited quantity, discount items reboxed that may have cosmetic imperfections.
  • Same testing and functionality level and New and RM.
  • 30 Day Satisfaction Guarantee / No Warranty.

Will a FlashRouter Work With My Internet Service Provider?

US Customers (Single Router Solution):

Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

US Customers (Dual Router Solution): 

Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

 

International Customers (Single Router Solution):

Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

International Customers (Dual Router Solution):

ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter. 

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

What Stock Firmware Features Will I Lose If I Flash My Router

Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.

These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.

Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.

Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Can I Use A FlashRouter To Work From Home?

Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.

What is the Difference Between Business VPNs and VPN Services?

Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.

Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.

Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.

Are There VPN Service Providers That Offer VPN for Business?

There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.

These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.

Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.

Can I use a VPN on a FlashRouter With My Work/Corporate VPN?

Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.

Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.

Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.

While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.

If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.

This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.

Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.

If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.

Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?

Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.

Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.

And, if you’re looking for a specific router, take a look at some of our most popular options!

How can I Reset the Password for My FlashRouters.com Customer Account?

To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.

If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.

What Payment Methods does FlashRouters Accept?

We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.

 

If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.

Can I Make Change/Update/Cancel My Order?

We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.

While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.

Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.

Trouble Checking Out

Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:

⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.

VPN FAQs

admin · Jan 29, 2019 ·

VPN FAQs

General VPN FAQ Answers

What is a VPN?

VPN is an acronym for ‘Virtual Private Network’, historically used by private organizations to seamlessly link geographically diverse locations via the Internet. A VPN ‘tunnels’ traffic between two devices by transmitting it over a secure network. There are also clearly identifiable benefits to individual Internet users accessing a VPN.

  • A VPN provides you with top-level security and privacy for all your Internet downloading, streaming and browsing. As long as you are signed into your VPN account, all data you transmit over the Internet is encrypted.
  • A VPN encrypts your device by hiding the IP address assigned by your Internet Service Provider (ISP) and replacing it with the IP address of your choosing from the list of server locations belonging to your VPN provider. This masks your identity when visiting sites that geo-restricted content, and helps you avoid devious local Internet marketing and advertising schemes that track you through your IP address.

Will a FlashRouter with a built-in VPN client speed up my connection?

FlashRouters are relatively new models that may enhance data transfers across your home network or extend the range of your Wireless signal. However, the speed at which you download or stream content can not exceed the speed of the connection you pay for through your ISP. Purchasing a FlashRouter or signing up for VPN service WILL NOT transform your regular connection into a high-speed broadband connection.

At the same time, if you do have a broadband connection, a FlashRouter with a VPN connection may slow down your transfer speeds due to the processor encrypting all of your data. In certain cases a FlashRouter with a VPN can also prevent throttling by an ISP of specific service like Netflix or Amazon Video.

Which VPN provider should I use?

Our routers have been tested to perform with many of the most popular VPN providers such as ExpressVPN, NordVPN, IPVanish, PrivateInternetAccess & CyberGhost among 50+ VPN providers so that subscribers can get the maximum benefit from their VPN service. If you prefer another provider, that is not an issue at all. You can still use a DD-WRT VPN FlashRouter with any VPN provider that offers DD-WRT router integration support. Contact our team for further information about using our routers with your VPN service of choice or if you need a VPN provider recommendation based on your location.

Should my FlashRouter replace my old router?

A FlashRouter will work as a standalone router by connecting your modem to its Wide Area Network (WAN) port, or using it in a Dual Router Network by connecting it to your existing router through a Local Area Network (LAN)/Ethernet port. Either way a FlashRouter can be configured to tunnel all traffic through the VPN server of your choosing.

If you would like to set up your Home Network so that some devices are being tunneled through a VPN server, and others are connecting to your Internet Service Provider (ISP) within your home country, then using your FlashRouter as an auxiliary device is recommended.

VPN Security FAQ Answers

Can I change my IP address to one in another country?

YES! The countries that you can change your IP address to depend on the offerings of your specific VPN providers. Prices and server locations vary across all VPN providers.

If you choose to purchase a FlashRouter then you will not have to install any VPN client software on your computer to change your IP address; the VPN will already be configured within the router. Therefore, any device you plug into this FlashRouter is automatically assigned the IP address of your selected VPN server.

When is my connection secure?

As long as the VPN account preset into your FlashRouter is active, any device that is connected to the Internet through this router has its network traffic encrypted, and IP address masked. With a FlashRouter you never have to physically login to your VPN account, as the settings have been stored in the router’s DD-WRT firmware.

Don’t worry though! If you are not at home, and using Wi-Fi in a public location, you can still use your VPN account on a laptop or mobile device through various other methods.

How can I be sure my connection is safe and encrypted?

In order to make sure that the connection on your FlashRouter is being rerouted appropriately through your VPN service, visit What is my IP address and make sure the location listed is the one you have chosen in your VPN settings, NOT your actual location.

If you wish, there is an Internet Kill Switch available as well for your router which will block the internet whenever you disconnect from VPN.

What VPN connection standards are supported on a FlashRouter?

Currently we support the OpenVPN protocol for VPN client connections. PPTP VPN has been deemed as insecure by the privacy community and so we no longer offer support for PPTP VPN connections.

Technical VPN FAQ Answers

What operating systems do you support?

A FlashRouter can be used with any operating system, be it Windows, Mac OS or Linux. A FlashRouter can also be used as a wireless access point for iPhones, iPads, and Android devices.

Our routers also work in conjunction with any other brand of router of ADSL or DSL modem/router combo from ISPs across the world.

Can I set up a VPN on a PS4, Xbox One, Kindle Fire, Roku, AppleTV or other devices without native VPN support?

THAT’S WHAT WE ARE HERE FOR!

If you purchase one of our FlashRouters loaded with DD-WRT firmware, you can run the client VPN connection from your router. Once you do this every device connected to the router will tunnel through the VPN.

Now you can stream content like Netflix, BBC iPlayer, Pandora Hulu, or Amazon Instant to your TV through any of these devices, instead of being constrained to streaming content on your computer!

If you need a recommendation for a VPN service with a specific streaming platform do not hesitate to contact our support team.

Warranty and Returns FAQs

admin · Jan 29, 2019 ·

Warranty and Returns FAQs

At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.

If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.

Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.

Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.

Hardware Warranty and Return Policy

Requesting an RMA

Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued. 

The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions. 

  1. Hardware Guarantee – available for 7 days after receiving your FlashRouter.
  2. Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
  3. Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
  4. Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair. 

Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.

Hardware Guarantee

In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.

Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.

You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.

30-Day Satisfaction Guarantee

If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.

Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.

The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.

Ethernet Cable: $5

Power Source: $10 

Antennas: $5 per antenna

Router Stand: $10

Box: $10

Cosmetic Damage: Up to $25

What is covered under the 30-Day Satisfaction Guarantee?

If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee. 

We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty. 

Can I get the restocking fee waived?

If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.

Rewards Points refunds

If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.

Hardware Warranty

A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.

You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.

There are 2 options for receiving a Hardware Warranty replacement unit:

Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.

Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.

How long do I have before my RMA expires?

RMA’s are good for 7 days from the date they are issued.

What if I upgraded to a 2 year Hardware Warranty at checkout?

All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.

If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.

What should I do if my router is out of warranty coverage?

If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.

What is not covered with a FlashRouter Warranty?

Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.

Can I upgrade to a 2 year warranty after my FlashRouter purchase?

2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped. 

Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?

Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.

Hardware Repair

FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.

If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.

If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.

Open Box Routers

What is an Open Box Router?

Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.

Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.

What is the Open Box Router return policy?

Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds. 

Accessories Warranty

All Accessories come with manufacturer warranties as listed on the respective product pages. 

FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.

Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.

"Flash My Router" Refund Policy

The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features. 

Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.

Service Plan Subscription Refund Policy

All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.

30-Day Satisfaction Guarantee

If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.

Cancellation Policy

You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.

If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.

There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.

How do I change my FlashRouter Support subscription level?

How do I Upgrade my Service Plan?

You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase. 

How do I switch from a Quarterly to a Yearly Service Plan?

If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase. 

How do I Downgrade my Service Plan?

If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.

How do I switch from a Yearly to a Quarterly Service Plan?

If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.

If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.

How do I cancel my subscription?

You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.

Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.

My VPN stopped working on my FlashRouter.

TeamFlashRouters · Jun 4, 2019 ·

The VPN connection on the FlashRouter will not drop in most instances however if the VPN stopped working follow the steps below.

In order to use the FlashRouters Privacy App you need DD-WRT build 02/15/22 r48362 or 2/10/20 r42335.

Follow these instructions to upgrade the firmware to 02/15/22 r48362: How do I upgrade the DD-WRT firmware of my FlashRouter?

If you would like the fully featured FR Privacy App version with Simple Setup you must use firmware builds from 2/10/20 r42335.

FlashRouters Privacy App

Navigate to Status > MyPage

  1. If MyPage is not properly loading the FlashRouters Privacy App try reinstalling the FlashRouters Privacy App.
  2. With the Auto Connect to VPN box checked simply power off the FlashRouter and power it back on to connect back to VPN.
  3. Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
  4. Try a different VPN server location.
  5. If applicable, switch from UDP to TCP or vice versa.
  6. Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.

DD-WRT Manual VPN

Navigate to Services > VPN

  1. Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
  2. Scroll to the bottom of the page and click Apply Settings.
  3. Try a different VPN server location.
  4. If applicable, switch from UDP to TCP or vice versa. Check your VPN provider’s website to see if the port needs to change with the protocol.
  5. Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.

How do I connect a Wireless Extender to my FlashRouter network?

Dave · Apr 29, 2019 ·

The settings of your FlashRouter do not need to change to connect an extender to the FlashRouter’s network. Simply access the settings of the extender device and enter the FlashRouter’s wireless network name and the correct wireless password.

The extender will then connect via wireless to the FlashRouter and add wireless range to your network.

To use a DD-WRT router as an extender follow our Advanced Wireless Setup Guides.

It is also easy to setup a Mesh system like Orbi or Velop and send your entire Mesh network through the FlashRouter VPN Network, for a VPN connected Mesh Network.

Simply connect from an open LAN port on your FlashRouter to the WAN port on your Mesh base station and then use your Mesh smart apps to complete the setup from there.

Service Plan FAQs

admin · May 25, 2021 ·

Service Plan FAQs

Is the service plan a one time purchase or does it renew?

All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.

What is included with a FlashRouter?

  • On-demand Installation of enhanced firmware and our exclusive FlashRouters VPN Privacy App.
  • Custom setup guide.
  • Power cord and an ethernet cable.
  • Individual VPN Account Setup/Pre-configuration (On Request)
  • 1 year open source hardware warranty.
  • 30 day satisfaction guarantee.
  • Initial basic setup assistance via e-mail. For any advanced setups/configurations, live chat or remote assistance, a service plan purchase is required.

Does the service plan include a VPN subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Do I have to buy a service plan?

Our routers are priced for the custom upgrades performed at our warehouse, testing expenses and keeping the FlashRouter App update to date.

Our service plan has three levels as an optional add-on with your purchase to get continued direct assistance from our team. This is especially useful to customers who are less tech savvy and want direct access to our support team to make sure their network is running exactly how they desire. Here is how these plans differ

Bronze – Basic E-mail Support
Silver – E-mail and Live Chat Support.
Gold – E-mail, Live Chat, and Remote One-on-One Sessions

Each situation and user has different needs and expertise. Our team of US-based support agents are highly trained specialists in VPN and DD-WRT router setup. From firmware updates to networking configuration/troubleshooting,solutions, the purpose of our Service Plans is to help our customers in whatever level they deem necessary.

Does FlashRouters offer phone support?

At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner. However, with a purchase of a Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.

Do I need a Service Plan for a firmware upgrade?

Firmware upgrades are free of charge to any FlashRouter customer!

You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.

If you want the help of our Support Team to assist in this upgrade, you can always sign up for our Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!

What does the warranty cover?

Our complimentary 1-year hardware warranty does not include tech support outside. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.

Can I purchase a router without a service plan and subscribe later?

Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.

Connect FlashRouter to Internet

TeamFlashRouters · Mar 21, 2019 ·

All FlashRouters are compatible with all ISP service types such as fiber, cable, DSL, and satellite. As long as you have a modem, modem/router, or router capable of an ethernet connection your FlashRouter will have no problems connecting to the internet.

Internet Service Providers (ISP) include a modem or modem/router combo to connect your network devices to the internet. In some instances your ISP will provide a separate router as well as the modem. You can replace this router with a FlashRouter or use both in a dual router setup.

Single router setup

If you would like to replace your outdated router or avoid paying to rent a router from your ISP then you should use a FlashRouter as the only WiFi device in your network.

In a single router setup the FlashRouter will be wired directly to your modem via ethernet cable and will be the only router in the setup.

Connect to your ISP modem

Wire an ethernet cable from an open ethernet port on your modem to the WAN/internet port of the FlashRouter.

FlashRouters Single Router Setup

On Asus FlashRouters the WAN/internet port will be blue.

Asus Wifi Setup - back panel

On Linksys FlashRouters the WAN/internet port will be yellow.

Linksys Wifi Setup - back panel

On Netgear FlashRouters the WAN/internet port will be yellow.

Netgear Wifi Setup - back panel

Power cycle modem and router

Once you have properly connected an ethernet cable from your modem into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.

  1. Power off your ISP modem and the FlashRouter.
  2. Power on the ISP modem and wait for it to fully boot up.
  3. Power on the FlashRouter.

Dual router setup

If you would like to keep your existing WiFi network in place, and simply want to add in a VPN WiFi network with a FlashRouter then you can do so using a dual router setup. No settings in your existing network router need to change to add a FlashRouter in a dual router setup. Since we preset all FlashRouters to a unique Local IP Address, there won’t be a conflict with your existing router.

In a dual router setup the FlashRouter is wired to your existing router via ethernet cable and you will have two completely segmented WiFi networks available.

Connect to your existing router

Remember if your existing router is connecting to the internet without issue already, make sure to keep the ethernet cable between your modem and existing router internet port in place.

Now connect another ethernet cable from a LAN/numbered port on your existing router to the WAN/internet port of the FlashRouter.

Reference the images above to see your WAN/internet port color.

FlashRouters Dual Router Setup

Power cycle all network devices

Once you have properly connected an ethernet cable from your existing router into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.

  1. Power off your ISP modem, existing router, and the FlashRouter.
  2. Power on the ISP modem and wait for it to fully boot up.
  3. Power on the existing router and wait for it to fully boot up.
  4. Power on the FlashRouter.

Verify a successful internet connection

Once the power cycling steps are complete and the FlashRouter is powered up, start connecting your internet capable devices via ethernet or WiFi. Visit any website and make sure the page fully loads.

If you want to check your internet IP address that is visible to websites and services that you visit over the internet check out WhatIsMyIPAddress.com.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

VPN Director for Asus Merlin

TeamFlashRouters · Jan 19, 2022 ·

Once you have OpenVPN connected on your Merlin FlashRouter you can manage your VPN connections by device or by VPN servers or even VPN providers. This is a major advantage of Asus Merlin firmware as it allows up to 5 VPN connections at the same.

Login to Asus Merlin firmware settings in a browser on any computer or smart device.

Setup multiple VPN clients

1. Under Advanced Settings select VPN.

2. Click the VPN Client tab.

3. In the Select Client instance dropdown select a new client instance to setup and follow your VPN providers setup guide.

VPN Director select client instance

4. Name the client in the Description field for more clarity for which server or provider is being setup.

VPN Director Description

5. Set the Redirect Internet traffic through tunnel dropdown to VPN Director.

VPN Director Policy

Start or Stop VPN Client

1. Under Advanced Settings select VPN.

2. Click the VPN Director tab.

Merlin VPN Director

3. With multiple VPN clients connected you can start and stop them as needed from this page.

VPN Director

Assign a device to a specific VPN client

1. On the VPN Director page click the + symbol next to Add new rule.

VPN direct add new rule

2. Select the Interface that you want to add the device to.

VPN director select interface

3. Click the Local IP dropdown and a full list of devices connected to the Merlin FlashRouter should appear. Select the device you want to assign to this VPN client.

VPN director select device

4. Click OK and click Apply.

Access FlashRouter DD-WRT firmware settings

TeamFlashRouters · Mar 22, 2019 ·

You must be connected to the FlashRouter network via ethernet or WiFi connection on your device in order to be able to access the FlashRouter’s firmware settings.

Why do I need to access my FlashRouter's settings?

It is important to understand how to access your router if you want to:
  • Change WiFi or admin passwords
  • Switch VPN server locations
  • Attempt custom setups
  • Troubleshoot your network

Connect your device to the FlashRouter network

We recommend using a computer, tablet, or phone to access your FlashRouter firmware settings. You can connect your device to the FlashRouter via Ethernet Cable or Wireless connection.

Please note, you will NOT be able access the firmware settings unless you connect your device to the FlashRouter Network.

via Ethernet

Connect an Ethernet cable to your device’s Ethernet port.

Access FlashRouters DD-WRT Admin Settings via Ethernet Connection 1

Connect the other end of that Ethernet cable to a FlashRouter LAN/numbered port.

Access FlashRouters DD-WRT Admin Settings via Ethernet Connection 2

Be sure NOT to connect your device to the WAN/internet port of the FlashRouter. Please use the LAN/numbered ports to connect your devices.

via Wireless

Navigate to the available wireless networks in your device network settings and join any of the available FlashRouter networks – FlashRouter24, FlashRouter50, or FlashRouter80 (if you have a tri-band router).

Access the FlashRouter settings

We recommend using a Google Chrome or Mozilla Firefox incognito/private browsing window to access the FlashRouter firmware settings. You can access the main DD-WRT firmware GUI or you can go directly into the FlashRouters Privacy App settings to manage your basic router settings and VPN connection settings right away.

Please note, after accessing the FlashRouter Settings at the Local IP Address, you will be prompted to enter an admin username and password. You can find this information in the subsections below.

DD-WRT - Firmware GUI

Local IP Address: 192.168.11.1

Username: flashrouter

Password: ddwrt

Keep in mind that if you enable HTTPS and disable HTTP access you will need to add https:// in front of the Local IP Address to access your FlashRouter’s firmware settings.

If your router has been reset for any reason then you can access the router at a local IP address of 192.168.1.1.

Please note you will be required to set the administration username and password as well as your WiFi and VPN network settings after a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

DD-WRT Router Setup Guide

DD-WRT Router Setup Guide

Quick Start Guide for DD-WRT FlashRouters

Find setup guides, FAQs and troubleshooting tips for DD-WRT configured FlashRouters.

VIEW SUPPORTED ROUTER MODELS

AC1450, R6220, R6230, R6250, R6260, R6300 V1, R6300 V2, R6400 V1, R6400 V2, R6700 V1, R6700 V2, R6700 V3, R7000, R7000P, R7800, R8000, R9000, XR500

Asus Logo

RT-AC56U/R, RT-AC68U V1, RT-AC68U V2, RT-AC1900P, RT-AC87U, RT-AC3100, RT-AC5300

WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM

Internet Setup

  • Connect FlashRouter to Internet
  • Access FlashRouter DD-WRT firmware settings
  • What are some extra steps I can take to secure my network?
  • IPv6 Internet Setup
  • PPPoE Internet Setup

WiFi Setup

VPN Setup

DD-WRT Features

  • How do I set a Static IP for my device in DD-WRT?
  • How do I upgrade the DD-WRT firmware of my FlashRouter?
  • How do I save and load a backup file?
  • How do I schedule a reboot of my FlashRouter?
  • How do I change the DHCP range of my FlashRouter?

Search Support Articles

Troubleshooting

  • Why can’t I send emails while connected to VPN?
  • What is a DNS leak and how can I prevent a DNS leak in my router?
  • My VPN stopped working on my FlashRouter.
  • Why is my connection speed slower?
  • Why are streaming services blocked while connected to VPN?
  • How do I find my router local IP address?
  • How do I reset and reconfigure my FlashRouter?
  • How do I check for static network settings on my devices?
  • Why is my router not connecting to internet?
  • How to fix an Unidentified Network or Limited Connection.
  • Why are some of my devices not connecting to the internet?
  • Why is the internet LED red on my router?
  • Why is the power light on my FlashRouter blinking?
  • My 2.4GHz network is not showing up
  • My 5.0GHz network is not showing up
  • My WiFi password is not working
  • Why did my WiFi SSID change to ‘dd-wrt’?
  • Why are devices disconnecting from Wireless?
  • Why is my WiFi signal weak?

More Ways to Get Help

GET IN TOUCH

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BROWSE FAQs

ProtonVPN Merlin WireGuard Setup

TeamFlashRouters · Mar 30, 2023 ·

Preparing for ProtonVPN Merlin Setup

Download your ProtonVPN .conf file

If you are not already an ProtonVPN user Sign Up Now.

1. Log in to your account on the ProtonVPN website.

ProtonVPN Account Sign in

2. Click Downloads.

ProtonVPN Downloads

3. Scroll down to WireGuard configuration and name the device FlashRouter.

ProtonVPN WireGuard Configuration Name

4. Select Router as the platform.

ProtonVPN WireGuard select Platform

5. Select the VPN options that best fit your needs. We typically use the settings as seen in the screenshot here if you are unsure.

ProtonVPN WireGuard VPN options

6. Next select the server that you would like to connect to and click Create. At the top of the page you’ll see ProtonVPN’s recommended server which we recommend using unless you need to connect to a specific location.

If you need a specific server location find it in the list and click Create.

ProtonVPN WireGuard recommended server
ProtonVPN WireGuard specific server

7. After clicking Create a new window will appear. Click Download to download the .conf file to your computer.

Merlin Router Setup for ProtonVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Select WireGuard as the VPN Protocol.

Merlin VPN Client WireGuard

4. Click Choose file and select the .conf file you downloaded earlier. Then click Upload.

Merlin WireGuard Choose File Upload

5. In the Description field enter in the name you’d like to use for this WireGuard Client profile. We typically advise entering in the location here. Our example server was in US-NY#61 so I have entered in ProtonVPN NY-61.

Merlin WireGuard ProtonVPN Description

6. Set Enable WireGuard to Yes.

Merlin Enable WireGuard

7. Click Apply at the bottom of the page and you should then see a Connected message appear.

Merlin WireGuard Connected

8. By default no devices are assigned to the new active WireGuard connection profile. Click the VPN Director tab to assign specific devices to the new WireGuard profile. Your IP will not be changed on your devices yet.

WireGuard select VPN Director

9. On the VPN Director page click the + symbol next to Add new rule.

WireGuard VPN Director Add new rule

10. Select the new WireGuard profile in the Interface dropdown.

WireGuard VPN Director select Interface

11. In the Local IP field enter in 192.168.50.0/24 if you want ALL devices connected to the FlashRouter’s network to use the WireGuard VPN connection. Click OK.

If you only want certain devices to connect to the WireGuard Client profile you have setting up instead of all the devices connected to the FlashRouter’s network please complete the instructions on our VPN Director guide.

12. Then click Apply at the bottom of the page.

Verify a successful ProtonVPN connection

Visit ProtonVPN’s IP Check from a private/incognito browsing window to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ProtonVPN.

How to change the ProtonVPN server

  1. Follow the steps at the top of the page to obtain a new .conf file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Surfshark Merlin WireGuard Setup

TeamFlashRouters · Mar 30, 2023 ·

Preparing for Surfshark Merlin Setup

Download your Surfshark .conf file

If you are not already a Surfshark user Sign Up Now.

1. Log in to your account on the Surfshark website.

Surfshark Account Login

2. Click VPN Manual Setup.

Surfshark VPN Manual Setup

3. Select Router as the Setup Method.

Surfshark setup method Router

4. Select WireGuard as the Protocol.

Surfshark select WireGuard

5. Select I don’t have a key pair.

Surfshark No Key Pair

6. Enter FlashRouter as the name of the connection and click Next.

Surfshark Connection Name

7. Click Generate a new key pair.

Surfshark Generate new Key Pair

8. Click Choose a location.

Surfshark Choose a Location

9. Select the server location you want to connect to. Unless you need a specific location we recommend using Surfshark’s recommended Fastest server. Click Download to download the .conf file for this Surfshark server location.

Surfshark download conf file

Merlin Router Setup for Surfshark

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Select WireGuard as the VPN Protocol.

Merlin VPN Client WireGuard

4. Click Choose file and select the .conf file you downloaded earlier. Then click Upload.

Merlin WireGuard Choose File Upload

5. In the Description field enter in the name you’d like to use for this WireGuard Client profile. We typically advise entering in the location here. Our example server was in New York so I have entered in Surfshark New York.

Merlin WireGuard ProtonVPN Description

6. Set Enable WireGuard to Yes.

Merlin Enable WireGuard

7. Click Apply at the bottom of the page and you should then see a Connected message appear.

Merlin WireGuard Connected

8. By default no devices are assigned to the new active WireGuard connection profile. Click the VPN Director tab to assign specific devices to the new WireGuard profile. Your IP will not be changed on your devices yet.

WireGuard select VPN Director

9. On the VPN Director page click the + symbol next to Add new rule.

WireGuard VPN Director Add new rule

10. Select the new WireGuard profile in the Interface dropdown.

WireGuard VPN Director select Interface

11. In the Local IP field enter in 192.168.50.0/24 if you want ALL devices connected to the FlashRouter’s network to use the WireGuard VPN connection. Click OK.

If you only want certain devices to connect to the WireGuard Client profile you have setting up instead of all the devices connected to the FlashRouter’s network please complete the instructions on our VPN Director guide.

12. Then click Apply at the bottom of the page.

Verify a successful Surfshark connection

Visit Surfshark’s IP Check from a private/incognito browsing window to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to Surfshark.

How to change the Surfshark server

  1. Follow the steps at the top of the page to obtain a new .conf file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Surfshark TP-Link WireGuard Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for Surfshark TP-Link Setup

Download your Surfshark .conf file

If you are not already a Surfshark user Sign Up Now.

1. Log in to your account on the Surfshark website.

Surfshark Account Login

2. Click VPN Manual Setup.

Surfshark VPN Manual Setup

3. Select Router as the Setup method.

Surfshark setup method Router

4. Select WireGuard as the Protocol.

Surfshark select WireGuard

5. Select I don’t have a key pair.

Surfshark No Key Pair

6. Enter FlashRouter as the name of the connection and click Next.

Surfshark Connection Name

7. Click Generate a new key pair.

Surfshark Generate new Key Pair

8. Click Choose a location.

Surfshark Choose a Location

9. Select the server location you want to connect to. Unless you need a specific location we recommend using Surfshark’s recommended Fastest server. Click Download to download the .conf file for this Surfshark server location.

Surfshark download conf file

TP-Link Router Setup for Surfshark

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this WireGuard Client profile. We typically advise entering in the location. Our example server was New York so I have entered in Surfshark New York.

Set the VPN Type to WireGuard.

Click Browse and select the .conf file you downloaded earlier. Then click Save.

TP-Link Surfshark WireGuard

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link Surfshark WireGuard Connected

Verify a successful Surfshark connection

  1. You should now see a CONNECTED message.
  2. Visit Surfshark’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to Surfshark.

How to change the Surfshark server

  1. Follow the steps at the top of the page to obtain a new .conf file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ProtonVPN TP-Link WireGuard Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for ProtonVPN TP-Link Setup

Download your ProtonVPN .conf file

If you are not already an ProtonVPN user Sign Up Now.

1. Log in to your account on the ProtonVPN website.

ProtonVPN Account Sign in

2. Click Downloads.

ProtonVPN Downloads

3. Scroll down to WireGuard configuration and name the device FlashRouter.

ProtonVPN WireGuard Configuration Name

4. Select Router as the platform.

ProtonVPN WireGuard select Platform

5. Select the VPN options that best fit your needs. We typically use the settings as seen in the screenshot here if you are unsure.

ProtonVPN WireGuard VPN options

6. Next select the server that you would like to connect to and click Create. At the top of the page you’ll see ProtonVPN’s recommended server which we recommend using unless you need to connect to a specific location.

If you need a specific server location find it in the list and click Create.

ProtonVPN WireGuard recommended server
ProtonVPN WireGuard specific server

7. After clicking Create a new window will appear. Click Download to download the .conf file to your computer.

TP-Link Router Setup for ProtonVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this WireGuard Client profile. We typically advise entering in the location. Our example server was New York so I have entered in ProtonVPN New York.

Set the VPN Type to WireGuard.

Click Browse and select the .conf file you downloaded earlier. Then click Save.

TP-Link ProtonVPN WireGuard

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link ProtonVPN WireGuard connected

Verify a successful ProtonVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ProtonVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ProtonVPN.

How to change the ProtonVPN server

  1. Follow the steps at the top of the page to obtain a new .conf file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why are streaming services blocked while connected to VPN?

TeamFlashRouters · Jun 4, 2019 ·

Streaming services and VPN

Most popular streaming services such as Netflix, Hulu, and Amazon Prime block incoming VPN connections. This does not mean the VPN is not working, it simply means they have recognized you are connecting to a VPN server and filtered that server from being able to stream.

Below are several options for you to follow if you encounter this issue while connected to a VPN on your FlashRouter.

VPN provider server recommendation

Contact your VPN provider for a server recommendation that is not blocked by popular streaming services. Be sure to mention that you are connecting to VPN via a router instead of the computer client. If your VPN provider does not have a helpful suggestion or server recommendation please try the below options or contact us for a solution.

Bypass VPN by device

The FlashRouters Privacy App has a VPN bypass by device feature that can be used on devices dedicated to streaming.

Use SmartDNS

If access to streaming services not in your region is a higher priority for you then VPN encryption we recommend using a SmartDNS service on your FlashRouter to access the content you desire.

Surfshark TP-Link OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for Surfshark TP-Link Setup

Download your Surfshark .ovpn file

If you are not already a Surfshark user Sign Up Now.

1. Log in to your account on the Surfshark website.

Surfshark Account Login

2. Click VPN Manual Setup.

Surfshark VPN Manual Setup

3. Select Router as the Setup method.

Surfshark setup method Router

4. Select OpenVPN as the Protocol.

Surfshark OpenVPN Protocol

5. Copy and paste your Surfshark manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to Surfshark.

Surfshark OpenVPN credentials

6. Click Location and select the server location you want to connect to. Unless you need a specific location we recommend using Surfshark’s recommended Fastest server. Click Download to download the UDP .ovpn file for this Surfshark server location.

Surfshark download .ovpn file

TP-Link Router Setup for Surfshark

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location. Our example server was New York so I have entered in Surfshark New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the Surfshark username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link Surfshark OpenVPN

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link Surfshark OpenVPN connected

Verify a successful Surfshark connection

  1. You should now see a CONNECTED message.
  2. Visit Surfshark’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to Surfshark.

How to change the Surfshark server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Change VPN Protocols on ExpressVPN/Aircove firmware

TeamFlashRouters · Mar 16, 2022 ·

Changing the VPN protocol your ExpressVPN FlashRouter is using can help with obtaining faster speeds while connected to VPN and connectivity issues in some regions of the world. A great advantage of using ExpressVPN firmware is the ability to use multiple protocols such as OpenVPN, IKEv2, and ExpressVPN’s own protocol Lightway.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Login with your ExpressVPN FlashRouter admin password.

ExpressVPN Router admin login

4. Select VPN Options on the left hand side of the menu.

ExpressVPN VPN Options

5. Select VPN Preferences on the left hand side of the menu.

ExpressVPN VPN Preferences

6. Choose the VPN protocol that best suits your needs. We typically see the fastest speeds while using the Lightway – UDP or IKEv2 protocols. Click Save.

ExpressVPN Protocols

7. Click OK and then select Dashboard.

ExpressVPN Dashboard

8. Click Disconnect to turn the VPN connection off.

ExpressVPN Disconnect

9. Click Connect to turn the VPN connection back on so it is using the new Protocol you selected.

ExpressVPN Connect

PureVPN Merlin WireGuard Setup

TeamFlashRouters · Jul 20, 2023 ·

Preparing for PureVPN Merlin Setup

Download your PureVPN .conf file

If you are not already an PureVPN user Sign Up Now.

1. Log in to your account on the PureVPN website.

PureVPN Login

2. Select Manual Configuration.

PureVPN Manual Configuration

3. Select the Server Location you want to connect to and then click Download.

PureVPN select server location

4. In the Select Protocol dropdown choose WireGuard.

PureVPN WireGuard

5. In the Select Device dropdown choose DD-WRT. Then click Generate Configuration. This will save a .conf file to your computer.

PureVPN Generate Config

Merlin Router Setup for PureVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Select WireGuard as the VPN Protocol.

Merlin VPN Client WireGuard

4. Click Choose file and select the .conf file you downloaded earlier. Then click Upload.

Merlin WireGuard Choose File Upload

5. In the Description field enter in the name you’d like to use for this WireGuard Client profile. We typically advise entering in the location here.

Merlin WireGuard ProtonVPN Description

6. Set Enable WireGuard to Yes.

Merlin Enable WireGuard

7. Click Apply at the bottom of the page and you should then see a Connected message appear.

Merlin WireGuard Connected

8. By default no devices are assigned to the new active WireGuard connection profile. Click the VPN Director tab to assign specific devices to the new WireGuard profile. Your IP will not be changed on your devices yet.

WireGuard select VPN Director

9. On the VPN Director page click the + symbol next to Add new rule.

WireGuard VPN Director Add new rule

10. Select the new WireGuard profile in the Interface dropdown.

WireGuard VPN Director select Interface

11. In the Local IP field enter in 192.168.50.0/24 if you want ALL devices connected to the FlashRouter’s network to use the WireGuard VPN connection. Click OK.

If you only want certain devices to connect to the WireGuard Client profile you have setting up instead of all the devices connected to the FlashRouter’s network please complete the instructions on our VPN Director guide.

12. Then click Apply at the bottom of the page.

Verify a successful PureVPN connection

Visit PureVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PureVPN.

How to change the PureVPN server

  1. Follow the steps at the top of the page to obtain a new .conf file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Using Device Groups to bypass VPN on ExpressVPN/Aircove firmware

TeamFlashRouters · May 12, 2022 ·

Bypassing the ExpressVPN tunnel on certain devices allows you to have multiple IP Addresses while connected to the same router. This feature is very helpful with certain websites where VPN is blocked such as streaming services and banking information.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Login with your ExpressVPN FlashRouter admin password.

ExpressVPN Router admin login

4. Select VPN Off on the right hand side of the menu.

ExpressVPN select No VPN

5. Click and drag the device that you want to bypass the VPN tunnel to the No VPN area.

ExpressVPN No VPN select device
ExpressVPN No VPN select device 2

The devices assigned to No VPN will now correct directly to your ISP internet while the devices in the VPN group will remain connected to the VPN server.

ExpressVPN TP-Link OpenVPN Setup

TeamFlashRouters · Apr 8, 2024 ·

Preparing for ExpressVPN TP-Link Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

TP-Link Router Setup for ExpressVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the ExpressVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link ExpressVPN setup

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link ExpressVPN toggle VPN on

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN TP-Link OpenVPN Setup

TeamFlashRouters · Apr 16, 2024 ·

Preparing for NordVPN TP-Link Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

NordVPN Recommended Server

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

NordVPN Download Specific Server

TP-Link Router Setup for NordVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was us6821 so I have entered in NordVPN us6821.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the NordVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link NordVPN

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link NordVPN connected

Verify a successful NordVPN connection

  1. You should now see a CONNECTED message.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

PrivateInternetAccess (PIA) TP-Link OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for PIA TP-Link Setup

Download your PIA .ovpn file

If you are not already a PIA user Sign Up Now.

1. Log in to your account on the PIA website.

PIA login

2. Successfully log in with your account information then go to PIA’s OpenVPN Config Generator.

3. On the OpenVPN Configuration Generator select the following:

OpenVPN Version: OpenVPN 2.4 or newer

Select Platform: Linux

Select Region: Choose the server location you’d like to connect to

Select Port: Typically we recommend UDP/1198 RSA-2048 AES-128-CBC SHA1 for best speeds but feel free to select the one you want to use.

4. Click Generate to download the .ovpn file. Do not open this file once it is downloaded.

PIA Generate .ovpn file

TP-Link Router Setup for PIA

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location. Our example server was New York so I have entered in PIA New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the PIA username and password you use to successfully login to your PIA website account.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link PIA

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link PIA Connected

Verify a successful PIA connection

  1. You should now see a CONNECTED message.
  2. Visit PIA’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PIA.

How to change the PIA server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish TP-Link OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for IPVanish TP-Link Setup

Download your IPVanish .ovpn file

If you are not already an IPVanish user Sign Up Now.

1. Log in to your account on the IPVanish website.

IPVanish login

2. Successfully log in with your account information then go to IPVanish .ovpn file page.

3. Click on the .ovpn file for the server location you want to use to dowloand the .ovpn file. Do not open this file.

IPVanish download ovpn

TP-Link Router Setup for IPVanish

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location. Our example server was New York so I have entered in IPVanish New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the IPVanish email and password you use to successfully login to your IPVanish website account.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link IPVanish

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link IPVanish Connected

Verify a successful IPVanish connection

  1. You should now see a CONNECTED message.
  2. Visit IPVanish’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to IPVanish.

How to change the IPVanish server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why is my connection speed slower?

TeamFlashRouters · Jun 4, 2019 ·

The encryption provided by a VPN connection almost always results in slower connection speed. In some cases you may have noticed that your computer or tablet was working faster when running a VPN client application or program, that is because a computer has a processor that is normally about 4-6x times as strong as a the processor on a router, and that is for managing a single VPN connection. A router has a smaller processor and is managing an entire network of devices. Encrypting an entire network does take considerable processing power.

Speed test results while connected to VPN are never going to be accurate. A speed test measures the rate at which a data packet travels from one server to another, however when you are connecting to VPN the data packets travel to an extra server where they are encrypted and then sent back into the route. We strongly recommend disabling the FlashRouter’s VPN connection when testing speeds to make sure there isn’t and issue with the router.

Connection Types

Ethernet: Wired ethernet connections will almost always be the most stable and reliable connection. To speed up your internet connection, use an ethernet cable to wire your devices to the FlashRouter.

Wireless (5.0GHz): The 5.0GHz WiFi frequency has less range than the standard 2.4GHz WiFi, but also transmits your internet connection at a significantly faster speed. If you were previously using the 2.4GHz network and experiencing slow speeds please connect to the 5GHz wireless network which should improve your speed.

Connect to the closest VPN server

Our supported VPN providers offer many servers in different countries and regions. If a server has slower connection speed we recommend connecting to the server closest to your actual location.

The process for changing servers is detailed in your provider’s setup instructions.

FlashRouters Privacy App

DD-WRT Manual VPN Configuration

Select a UDP server

UDP servers do not authenticate every data packets the way TCP servers do which results in faster connection speeds.

VPN provider server recommendation

Contact your VPN provider for a server recommendation that should provide the fastest speeds for you.

Why can’t I send emails while connected to VPN?

TeamFlashRouters · Jun 4, 2019 ·

Can’t send or receive emails? Connecting to a VPN server can result in your email client not being able to send or receive emails. This can happen for several reasons:

  • The VPN provider you are connected to is blocking the ports the email client is using (SMTP).
  • Your email service is blocking access to datacenter IPs
  • Your email service is only allowing access to residential IPs
  • Your email service is only allowing access to IPs of its own country
  • Your email service is only allowing access to certain ISPs

This issue will only occur with email client applications and not with web browser email.

Steps to take if your email is not working

Change SMTP port

Access the settings of your email client and change the SMTP port to 587 or 465.

Change the VPN server

Connect to a different VPN server. The process for changing servers is detailed in your provider’s setup instructions.

FlashRouters Privacy App

DD-WRT Manual VPN Configuration

Disconnect from VPN

Disconnect from VPN on the FlashRouter and use your ISP Internet connection when using email.

Dual router setup users can leave the VPN running on the FlashRouter and simply connect to the other router’s network when using email.

Contact your VPN Service Provider

In some cases if you contact your VPN service provider they will be able to give you access to a specifically requested e-mail service.

IPv6 Internet Setup

TeamFlashRouters · Apr 3, 2019 ·

Most ISPs only support IPv4. Unless your ISP supports IPv6 then enabling it on the FlashRouter will not enable it across your network.

For most VPN users IPv6 should remain disabled as the VPN connection was designed to operate under IPv4 addresses only. Enabling IPv6 in this instance may compromise the security of the VPN tunnel.

We typically only recommend enabling IPv6 if you are not using VPN or if your VPN provider requires that IPv6 be enabled.

Enable IPv6

Navigate to Setup > IPv6

Access FlashRouters DD-WRT Admin Settings and Disable Remote Access
  1. Set IPv6 to Enable.
  2. Select Native IPv6 from ISP in the dropdown.
  3. If you have specific IPv6 DNS servers you would like to add you can add them in the Static DNS fields or leave those fields blank.
  4. Click Apply Settings.

Power cycle your FlashRouter

Power your FlashRouter off and then power it back on by unplugging and then plugging it back in or using the button on the back of the FlashRouter.

Verify a successful IPv6 connection

Once the FlashRouter is finished powering back up, connect one of your devices to the FlashRouter via Ethernet or Wireless.

Visit  http://ipv6-test.com/ where you should see Supported under IPv6 connectivity if your ISP supports IPv6 and your modem is setup to passthrough IPv6.

Please be aware that we can not replicate ISP specific IPv6 issues, which makes them challenging to troubleshoot. We recommend contacting your ISP as the first step of troubleshooting.

Should I be using my computer/phone/tablet VPN app while connected to the FlashRouter?

TeamFlashRouters · Jun 4, 2019 ·

  1. Do NOT connect to your VPN provider’s computer, phone, or tablet app while connected to the FlashRouter’s network. This may cause issues with access to your DD-WRT router settings as well as your internet connection.
  2. Connect any device in your home network to VPN by joining the FlashRouter’s network.

Surfshark AsusWRT WireGuard Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for Surfshark AsusWRT Setup

Copy your Surfshark Private Key

If you are not already a Surfshark user Sign Up Now.

1. Log in to your account on the Surfshark website.

Surfshark Account Login

2. Click VPN Manual Setup.

Surfshark VPN Manual Setup

3. Select Router as the Setup method.

Surfshark setup method Router

4. Select WireGuard as the Protocol.

Surfshark select WireGuard

5. Select I don’t have a key pair.

Surfshark No Key Pair

6. Enter FlashRouter as the name of the connection and click Next.

Surfshark Connection Name

7. Click Generate a new key pair.

Surfshark Generate new Key Pair

8. A Public Key and Private Key will then appear. Use the copy box to copy the Private Key. You will not need the public key.

Surfshark Private Key

AsusWRT Router Setup for Surfshark

Login to AsusWRT firmware settings in a browser on any computer or smart device connected to the AsusWRT FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Fusion tab.

Asus VPN Fusion

3. Click Add profile.

Asus Add profile

4. In the Connection Name field enter in Surfshark.

5. In the VPN Type dropdown select Surfshark.

6. In the Region dropdown select the Surfshark location you want to connect to.

7. In the Private Key field paste in the Surfshark Private Key obtained earlier.

8. Click Apply and Enable at the bottom of the page.

Asus Surfshark profile

If you only want certain devices to connect to the Surfshark profile you are setting up instead of all the devices connected to the FlashRouter’s network click into the profile and disable Apply to all devices. Then click Devices and select the devices that you want to connect to VPN.

Asus VPN devices
Asus VPN select devices

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Asus Surfshark Connected

Verify a successful Surfshark connection

  1. You should now see a CONNECTED message.
  2. Visit Surfshark’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to Surfshark.

How to change the Surfshark server

  1. Use the profile service state toggle to disconnect the currently connected location.
  2. Then click into the Surfshark profile in the router’s settings.
  3. Then adjust the Region dropdown to a new location.
  4. Click Apply all settings.
  5. Use the profile service state toggle to connect the new location.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Setup for GL.iNet Routers

TeamFlashRouters · May 29, 2023 ·

You can connect to NordVPN on your GL.iNet router using NordLynx, OpenVPN, or a Dedicated IP.

Quick Options

  • NordLynx: Choose your preferred city or country from NordVPN’s server list

  • OpenVPN: Choose your preferred city or country from NordVPN’s server list.

  • Dedicated IP (optional): Enter your unique configuration file if you’ve been assigned a static NordVPN IP.

:point_right: If you are not already a NordVPN user Sign Up Now.

NordVPN NordLynx Setup for GLiNet

1. Get your NordVPN Access Token for NordLynx connections. Log in to your NordVPN account and select NordVPN from your list of Services.

NordVPN Services Section

2. At the bottom of the page click Get Access token and you will receive a code via email. Enter this code to proceed.

NordVPN Access Token

3. After you enter the email code select Generate new token and set it to Doesn’t expire. Copy this token.

NordVPN Generate new token
NordVPN Copy Token

4. Login to GL.iNet firmware settings (usually 192.168.8.1) in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network.

View our guide for more instructions on how to access GL.iNet firmware settings.

5. Navigate to the VPN tab and select Wireguard Client then choose NordVPN. Enter your Token then click Save and Continue

GLiNet NordVPN Wireguard

6. Select your preferred server locations, and click Apply.

GLiNet Select NordLynx Servers

7. Start a connection by clicking the 3 dots (…) > Start next to your chosen server.

GLiNet NordLynx Start

8. A green dot confirms success. You can also switch between Global Mode or Policy Mode for routing in the VPN Dashboard.

GLiNet NordLynx Connected

NordVPN OpenVPN Setup for GLiNet

1. Get your NordVPN manual service credentials for OpenVPN connections. Log in to your NordVPN account and select NordVPN from your list of Services.

NordVPN Service

2. At the bottom of the page in the Manual Setup section click Setup NordVPN manually then under the Configuration section go to Service credentials. Click Verify email to receive a code via email and enter the code to view and copy your credentials.

NordVPN Manual OpenVPN
NordVPN Service Credentials

3. Login to GL.iNet firmware settings (usually 192.168.8.1) in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network.

View our guide for more instructions on how to access GL.iNet firmware settings.

4. Navigate to the VPN tab and select OpenVPN Client.

GL.iNet VPN OpenVPN Client

5. Select the NordVPN group, enter your manual credentials, then click Save Credentials & Get Servers.

GL.iNet NordVPN Group
GL.iNet NordVPN Login

6. Choose UDP (recommended), select your preferred server locations, and click Apply.

GL.iNet NordVPN select servers

7. Start a connection by clicking the 3 dots (…) > Start next to your chosen server.

NordVPN GLiNet OpenVPN Start

8. A green dot confirms success. You can also switch between Global Mode or Policy Mode for routing in the VPN Dashboard.

GLiNet VPN Dashboard

NordVPN Dedicated IP Setup for GLiNet

1. Get your NordVPN manual service credentials for OpenVPN connections. Log in to your NordVPN account and select NordVPN from your list of Services.

NordVPN Service

2. At the bottom of the page in the Manual Setup section click Setup NordVPN manually then under the Configuration section go to Service credentials. Click Verify email to receive a code via email and enter the code to view and copy your credentials.

NordVPN Manual OpenVPN
NordVPN Service Credentials

3. Login to GL.iNet firmware settings (usually 192.168.8.1) in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network.

View our guide for more instructions on how to access GL.iNet firmware settings.

4. Navigate to the VPN tab and select OpenVPN Client.

GLiNet VPN Dashboard

5. Download your Dedicated IP configuration file from the NordVPN website.

6. Click +New Group and name your NordVPN Dedicated IP connection, then upload the configuration file, enter your manual service credentials and click Apply.

GLiNet Dedicated IP Address Load

7. Start a connection by clicking the 3 dots (…) > Start next to your chosen server.

GLiNet Dedicated IP

8. A green dot confirms success. You can also switch between Global Mode or Policy Mode for routing in the VPN Dashboard.

GLiNet Dedicated IP Dashboard
  1. You should now see information appear in the Server Address, Server Listen Port, Traffic Statistics, and Client Virtual IP areas.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

🚫📱Do not run NordVPN apps on devices connected to your NordVPN router. Using the app at the same time as the router VPN may cause conflicts and connection issues.

Still having issues?

Feel free to submit a ticket and we will get back to you as soon as possible.

ExpressVPN Merlin OpenVPN Setup

TeamFlashRouters · Jan 11, 2023 ·

Preparing for ExpressVPN Merlin Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

Merlin Router Setup for ExpressVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Merlin Choose File Upload

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

Merlin Automatic Start at boot time

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

Merlin ExpressVPN Description

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

Merlin VPN Username and Password

8. Click Apply at the bottom of the page.

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Merlin Service State

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Copy the new ExpressVPN server address from the below server list.
  2. Paste the server into the Server Address field.
  3. Click Apply at the bottom of the page.

ExpressVPN Server Addresses

Americas

usa-atlanta-ca-version-2.expressnetw.com
usa-boston-ca-version-2.expressnetw.com
usa-chicago-ca-version-2.expressnetw.com
usa-dallas-ca-version-2.expressnetw.com
usa-dallas-2-ca-version-2.expressnetw.com
usa-denver-ca-version-2.expressnetw.com
usa-kansascity-ca-version-2.expressnetw.com
usa-losangeles-ca-version-2.expressnetw.com
usa-losangeles-1-ca-version-2.expressnetw.com
usa-losangeles-2-ca-version-2.expressnetw.com
usa-losangeles-3-ca-version-2.expressnetw.com
usa-los-angeles-4-ca-version-2.expressnetw.com
usa-miami-ca-version-2.expressnetw.com
usa-miami-2-ca-version-2.expressnetw.com
usa-minneapolis-ca-version-2.expressnetw.com
usa-newjersey-1-ca-version-2.expressnetw.com
usa-newjersey-3-ca-version-2.expressnetw.com
usa-newyork-ca-version-2.expressnetw.com
us-new-york-2-ca-version-2.expressnetw.com
usa-phoenix-ca-version-2.expressnetw.com
usa-saltlakecity-ca-version-2.expressnetw.com
usa-sanfrancisco-ca-version-2.expressnetw.com
usa-sanjose-ca-version-2.expressnetw.com
usa-seattle-ca-version-2.expressnetw.com
usa-tampa-1-ca-version-2.expressnetw.com
usa-virginia-ca-version-2.expressnetw.com
usa-washingtondc-ca-version-2.expressnetw.com
usa-washingtondc-2-ca-version-2.expressnetw.com
canada-montreal-ca-version-2.expressnetw.com
canada-toronto-ca-version-2.expressnetw.com
canada-toronto-2-ca-version-2.expressnetw.com
canada-vancouver-ca-version-2.expressnetw.com
mexico-ca-version-2.expressnetw.com
argentina-ca-version-2.expressnetw.com
brazil-ca-version-2.expressnetw.com
brazil-2-ca-version-2.expressnetw.com
chile-ca-version-2.expressnetw.com
colombia-ca-version-2.expressnetw.com
costarica-ca-version-2.expressnetw.com
ecuador-ca-version-2.expressnetw.com
guatemala-ca-version-2.expressnetw.com
panama-ca-version-2.expressnetw.com
peru-ca-version-2.expressnetw.com
uruguay-ca-version-2.expressnetw.com
venezuela-ca-version-2.expressnetw.com

Europe

uk-berkshire-ca-version-2.expressnetw.com
uk-berkshire-2-ca-version-2.expressnetw.com
uk-docklands-ca-version-2.expressnetw.com
uk-east-london-ca-version-2.expressnetw.com
uk-kent-ca-version-2.expressnetw.com
uk-london-ca-version-2.expressnetw.com
france-paris-1-ca-version-2.expressnetw.com
france-paris-2-ca-version-2.expressnetw.com
france-strasbourg-ca-version-2.expressnetw.com
germany-darmstadt-ca-version-2.expressnetw.com
germany-frankfurt-1-ca-version-2.expressnetw.com
germany-frankfurt-2-ca-version-2.expressnetw.com
germany-nuremberg-ca-version-2.expressnetw.com
italy-cosenza-ca-version-2.expressnetw.com
italy-milan-ca-version-2.expressnetw.com
netherlands-amsterdam-ca-version-2.expressnetw.com
netherlands-rotterdam-ca-version-2.expressnetw.com
netherlands-thehague-ca-version-2.expressnetw.com
spain-barcelona-ca-version-2.expressnetw.com
spain-ca-version-2.expressnetw.com
sweden-ca-version-2.expressnetw.com
sweden-2-ca-version-2.expressnetw.com
switzerland-ca-version-2.expressnetw.com
switzerland-2-ca-version-2.expressnetw.com
albania-ca-version-2.expressnetw.com
andorra-ca-version-2.expressnetw.com
armenia-ca-version-2.expressnetw.com
austria-ca-version-2.expressnetw.com
azerbaijan-ca-version-2.expressnetw.com
belarus-ca-version-2.expressnetw.com
belgium-ca-version-2.expressnetw.com
bosniaandherzegovina-ca-version-2.expressnetw.com
bulgaria-ca-version-2.expressnetw.com
croatia-ca-version-2.expressnetw.com
cyprus-ca-version-2.expressnetw.com
czechrepublic-ca-version-2.expressnetw.com
denmark-ca-version-2.expressnetw.com
estonia-ca-version-2.expressnetw.com
finland-ca-version-2.expressnetw.com
georgia-ca-version-2.expressnetw.com
greece-ca-version-2.expressnetw.com
hungary-ca-version-2.expressnetw.com
iceland-ca-version-2.expressnetw.com
ireland-ca-version-2.expressnetw.com
isleofman-ca-version-2.expressnetw.com
jersey-ca-version-2.expressnetw.com
latvia-ca-version-2.expressnetw.com
liechtenstein-ca-version-2.expressnetw.com
lithuania-ca-version-2.expressnetw.com
luxembourg-ca-version-2.expressnetw.com
macedonia-ca-version-2.expressnetw.com
malta-ca-version-2.expressnetw.com
moldova-ca-version-2.expressnetw.com
monaco-ca-version-2.expressnetw.com
montenegro-ca-version-2.expressnetw.com
norway-ca-version-2.expressnetw.com
poland-ca-version-2.expressnetw.com
portugal-ca-version-2.expressnetw.com
romania-ca-version-2.expressnetw.com
serbia-ca-version-2.expressnetw.com
slovakia-ca-version-2.expressnetw.com
slovenia-ca-version-2.expressnetw.com
ukraine-ca-version-2.expressnetw.com

Asia Pacific

australia-brisbane-ca-version-2.expressnetw.com
australia-melbourne-ca-version-2.expressnetw.com
australia-perth-ca-version-2.expressnetw.com
australia-sydney-ca-version-2.expressnetw.com
australia-sydney-2-ca-version-2.expressnetw.com
australia-sydney-3-ca-version-2.expressnetw.com
hongkong-2-ca-version-2.expressnetw.com
hongkong4-ca-version-2.expressnetw.com
hongkong-1-ca-version-2.expressnetw.com
japan-tokyo-1-ca-version-2.expressnetw.com
japan-tokyo-2-ca-version-2.expressnetw.com
india-chennai-ca-version-2.expressnetw.com
india-mumbai-1-ca-version-2.expressnetw.com
singapore-cbd-ca-version-2.expressnetw.com
singapore-jurong-ca-version-2.expressnetw.com
southkorea-ca-version-2.expressnetw.com
southkorea2-ca-version-2.expressnetw.com
bangladesh-ca-version-2.expressnetw.com
bhutan-ca-version-2.expressnetw.com
brunei-ca-version-2.expressnetw.com
cambodia-ca-version-2.expressnetw.com
indonesia-ca-version-2.expressnetw.com
kazakhstan-ca-version-2.expressnetw.com
kyrgyzstan-ca-version-2.expressnetw.com
laos-ca-version-2.expressnetw.com
macau-ca-version-2.expressnetw.com
malaysia-ca-version-2.expressnetw.com
mongolia-ca-version-2.expressnetw.com
myanmar-ca-version-2.expressnetw.com
nepal-ca-version-2.expressnetw.com
newzealand-ca-version-2.expressnetw.com
pakistan-ca-version-2.expressnetw.com
ph-via-sing-ca-version-2.expressnetw.com
srilanka-ca-version-2.expressnetw.com
taiwan-3-ca-version-2.expressnetw.com
thailand-ca-version-2.expressnetw.com
vietnam-ca-version-2.expressnetw.com

Middle East and Africa

algeria-ca-version-2.expressnetw.com
israel-ca-version-2.expressnetw.com
kenya-ca-version-2.expressnetw.com
southafrica-ca-version-2.expressnetw.com

Merlin ExpressVPN change server location

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here
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