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FlashRouters Support Portal

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  • SETUP GUIDES
    • Privacy Hero Router Setup Guide
    • ASUS-WRT Router Setup Guide
    • AsusWRT-Merlin Router Setup Guide
    • DD-WRT Router Setup Guide
    • ExpressVPN Router Setup Guide
    • GL.iNet Router Setup Guide
    • Roqos Core Router Setup Guide
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VPN Router Setup Guides & FAQs | FlashRouters Help Center

Support Guides

Select your router type

Privacy hero Routers

Router Models

Privacy Hero, Privacy Hero 2

PRIVACY HERO SETUP GUIDE
Asus Merlin Router Support Guides

Router Models

ASUS
  • RT Series: RT-AC68U, RT-AC88U, RT-AC3100, RT-AC5300, RT-AC86U, RT-AX56U, RT-AX58U, RT-AX68U, RT-AX86U. RT-AX86U-PRO, RT-AX88U, RT-AX88U-PRO, RT-BE86U, RT-BE88U, RT-BE92U, RT-BE96U
  • GT Series: GT-AC2900, GT-AX6000, GT-AX11000, GT-AXE11000,GT-AXE11000-PRO,  GT-AXE16000, GT-BE98_PRO
  • ZenWiFi Pro XT12
MERLIN SETUP GUIDE

Router Models

WR3000, M1800, M3000
CUDY SETUP GUIDE
Asus WRT Router Support Guides

Router Models

GT series: GT6, GT-AXE16000, GT-AX11000 Pro, GT-AXE11000, GT-AX6000, GT-AX11000, GS-AX5400, GS-AX3000
ZenWiFi: ZenWiFi Pro XT12, ZenWiFi Pro ET12, ZenWiFi XT9, ZenWiFi AX (XT8), ZenWiFi ET8, ZenWiFi XD6, ZenWiFi XD5
RT series: RT-AXE7800, RT-AX88U Pro, RT-AX88U, RT-AX86U Pro, RT-AX86U, RT-AX86S, RT-AX68U, RT-AX82U, RT-AX58U, RT-AX3000, RT-AX59U, RT-AX92U
TUF series: TUF-AX5400, TUF-AX3000_V2, TUF-AX3000, TUF Gaming AX6000, TUF Gaming AX4200
ASUS-WRT SETUP GUIDE
TP-Link Router Support Guides

Router Models

Archer AX10000, Archer AX1100, Archer AX21, Archer AX3000, Archer AX3000 Pro, Archer AX3200, Archer AX4400, Archer AX5400 Pro, Archer AX55, Archer AX55 Pro
Archer AX6000, Archer AX72 Pro, Archer AX73, Archer AX75, Archer AX80, Archer AX90
Archer AXE300, Archer AXE5400, Archer AXE75, Archer AXE95
Archer BE550, Archer BE800, Archer BE900, Archer BE9300, Archer GE80, Archer GX90
TP-LINK SETUP GUIDE
gl.iNet Router Setup Guides

Router Models

Flint 2 GL-MT6000, Flint GL-AX1800, Slate GL-AXT1800, Beryl GL-MT3000, Marble GL-B3000

GL.iNet SETUP GUIDE
Roqos Router Support Guides

Router Models

Roqos Core Router, Roqos SASE Appliance

ROQOS SETUP GUIDE
DD-wrt Router Support Guides

Router Models

NETGEAR

AC1450, R6220, R6230, R6250, R6260, R6300 V1, R6300 V2, R6400 V1, R6400 V2, R6700 V1, R6700 V2, R6700 V3, R7000, R7000P, R7800, R8000, R9000, XR500

ASUS

RT-AC56U/R, RT-AC68U V1, RT-AC68U V2, RT-AC1900P, RT-AC87U, RT-AC3100, RT-AC5300

LINKSYS

WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM

DD-WRT SETUP GUIDE
ExpressVPN Routers

Router Models

ExpressVPN Aircove, Aircove Go

NETGEAR

R6300 V2, R6400 V2, R6700 V3, R7000, R7000P

ASUS

RT-AC56U, RT-AC56R, RT-AC56S, RT-AC68U V3, RT-AC87U

LINKSYS

EA6200, WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM

EXPRESSVPN SETUP GUIDE

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Top Router Questions

  • How do I upgrade the DD-WRT firmware of my FlashRouter?
  • Roqos VPN Connected, but my device IP is unchanged
  • How do I access my Roqos device settings?
  • Why can’t I access router settings?
  • How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?
  • How do I reset and reconfigure my FlashRouter?
  • How do I change my Wireless Password?
  • My 2.4GHz network is not showing up
  • My 5.0GHz network is not showing up
  • My WiFi password is not working
  • Why can’t I connect to WiFi using the WPS button feature?
  • Access FlashRouter DD-WRT firmware settings

More Ways to Get Help

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BROWSE FAQs

ASUS-WRT Router Setup Guide

ASUSWRT Routers

Quick Start Guide for ASUS-WRT FlashRouters

Find setup guides, FAQs and troubleshooting tips for ASUSWRT configured FlashRouters.

VIEW SUPPORTED ROUTER MODELS

Asus Logo
  • ROG series: GT-BE98 Pro
  • GT series: GT6, GT-AXE16000, GT-AX11000 Pro, GT-AXE11000, GT-AX6000, GT-AX11000, GS-AX5400, GS-AX3000
  • ZenWiFi: ZenWiFi Pro XT12, ZenWiFi Pro ET12, ZenWiFi XT9, ZenWiFi AX (XT8), ZenWiFi ET8, ZenWiFi XD6, ZenWiFi XD5
  • RT series: RT-BE96U, RT-BE88U, RT-BE58U, RT-AXE7800, RT-AX88U Pro, RT-AX88U, RT-AX86U Pro, RT-AX86U, RT-AX86S, RT-AX68U, RT-AX82U, RT-AX58U, RT-AX3000, RT-AX59U, RT-AX92U
  • TUF series: TUF-AX5400, TUF-AX3000_V2, TUF-AX3000, TUF Gaming AX6000, TUF Gaming AX4200

Internet Setup

  • How to Access Your AsusWRT FlashRouter Settings

WiFi Setup

  • Change WiFi name and password on Asus

VPN Setup

  • CyberGhost AsusWRT OpenVPN Setup
  • Surfshark AsusWRT WireGuard Setup
  • NordVPN Setup for AsusWRT Firmware Routers
  • IPVanish AsusWRT OpenVPN Setup
  • PrivateInternetAccess (PIA) AsusWRT OpenVPN Setup
  • ExpressVPN Setup for AsusWRT Firmware Routers
  • PrivateInternetAccess (PIA) Asus AX1800S OpenVPN Setup
  • IPVanish Asus AX1800S OpenVPN Setup
  • ExpressVPN Asus AX1800S OpenVPN Setup
  • NordVPN Asus AX1800S OpenVPN Setup

Asus-WRT Features

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Troubleshooting

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BROWSE FAQs

AsusWRT-Merlin Router Setup Guide

Asus-Merlin Router Setup

Quick Start Guide for AsusWRT-Merlin FlashRouters

Find setup guides, FAQs and troubleshooting tips for Asus-Merlin configured FlashRouters.

VIEW SUPPORTED ROUTER MODELS

Asus Logo
  • RT-BE88U (BE7200), RT-AC68U, RT-AC88U, RT-AC3100, RT-AC5300, RT-AC86U, RT-AX56U, RT-AX58U, RT-AX68U, RT-AX86U. RT-AX86U-PRO, RT-AX88U, RT-AX88U-PRO
  • GT-AC2900, GT-AX6000, GT-AX11000, GT-AXE11000,GT-AXE11000-PRO,  GT-AXE16000
  • ZenWiFi Pro XT12

Internet Setup

  • Internet and Wifi Setup on Asus Merlin Firmware
  • DNS Setup for Asus Merlin

WiFi Setup

  • Change WiFi name and password on Merlin
  • Separate your WiFi 2.4GHz and 5GHz Merlin networks

VPN Setup

  • Connecting to OpenVPN on Asus Merlin Firmware
  • PureVPN Merlin WireGuard Setup
  • Surfshark Merlin WireGuard Setup
  • ProtonVPN Merlin WireGuard Setup
  • IPVanish Merlin OpenVPN Setup
  • PrivateInternetAccess (PIA) Merlin OpenVPN Setup
  • NordVPN Merlin OpenVPN Setup
  • ExpressVPN Merlin OpenVPN Setup
  • CyberGhost Merlin OpenVPN Setup

AsusWRT-Merlin Features

  • VPN Director for Asus Merlin
  • VPN Killswitch for Asus Merlin

Search Support Articles

Troubleshooting

  • How do I find my router local IP address?

More Ways to Get Help

GET IN TOUCH

BUY SUPPORT
BROWSE FAQs

TP-Link Router Setup Guide

TP-Link Router Support Guides

Quick Start Guide for TP-Link FlashRouters

Find setup guides, FAQs and troubleshooting tips for TP-Link configured FlashRouters.

VIEW SUPPORTED ROUTER MODELS

Archer AX10000, Archer AX1100, Archer AX21, Archer AX3000, Archer AX3000 Pro, Archer AX3200, Archer AX4400, Archer AX5400 Pro, Archer AX55, Archer AX55 Pro
Archer AX6000, Archer AX72 Pro, Archer AX73, Archer AX75, Archer AX80, Archer AX90
Archer AXE300, Archer AXE5400, Archer AXE75, Archer AXE95
Archer BE550, Archer BE800, Archer BE900, Archer BE9300, Archer GE80, Archer GX90

Internet Setup

  • TP-Link Internet Setup
  • TP-Link Access Router Settings

WiFi Setup

  • TP-Link Merge or Separate 2.4GHz and 5GHz Wi-Fi
  • TP-Link Change Wireless Channel
  • TP-Link Change Wi-Fi name and password

VPN Setup

  • ProtonVPN TP-Link WireGuard Setup
  • Surfshark TP-Link OpenVPN Setup
  • Surfshark TP-Link WireGuard Setup
  • IPVanish TP-Link OpenVPN Setup
  • PrivateInternetAccess (PIA) TP-Link OpenVPN Setup
  • NordVPN TP-Link OpenVPN Setup
  • ExpressVPN TP-Link OpenVPN Setup

TP-Link Features

Search Support Articles

Troubleshooting

More Ways to Get Help

GET IN TOUCH

BUY SUPPORT
BROWSE FAQs

Router FAQs

admin · Jan 29, 2019 ·

Router FAQs

What is an IP Address?

An IP (Internet Protocol) Address is a numerical assignment for each device (cell phone, iPad, laptop computer, printer etc) inside a network that uses the Internet Protocol for communication. Internet Protocol is responsible for routing information packets across network boundaries. It is the main protocol establishing the Internet.

An IP address serves two predominant functions. First is to host or network interface identification. Second, it provides location addressing. To put it bluntly, an IP address tells wherever you are connecting, to whom you are visiting, and where you are located.

What is DNS?

DNS (Domain Name System) is a protocol within the TCP/IP protocol that uses a set of standards for how computers exchange data on the Internet and on many private networks.

The basic job of DNS is to convert a user-friendly domain name into an IP address that computers use to identify one another. Think of DNS like your cellphone contact list; you tap the name and the phone contacts to a phone number.

It is easier to remember flashrouters.com, rather than its IP address. Imagine if you had to remember all of the IP addresses of your favorite websites!

What is DNSMasq?

DNSMasq is a local DNS server that speeds up host-name searches from your computer/Internet connection after pressing enter.

Basically, DNSMasq gives the router some advanced enterprise functionality – caching DNS records locally so you have a faster browsing experience. Your computer only has to go to the router instead of repeatedly scouring the web for a commonly visited site.

What is Throughput and How Do I Improve it?

Throughput is the average rate of successful delivery of messages through a network. Simply put, throughput measures the speed of message delivery inside a network. If you think about it in relationship to networks and Internet connections, throughput defines the user experience. The key to a pleasing user experience is uninterrupted service and smooth data transfer.

In order to improve throughput,  you should get a router with more memory. If you notice that your network is running slowly due to congestion, you could probably benefit by upgrading your router to one with more memory. FlashMemory and RAM on a router add more room to prevent network congestion and improve throughput.

Most of FlashRouters‘ high-end units come with at least 8 MB of Flash memory and 64 MB of RAM which should be more than capable for providing for the average home users’ or small business will need in the future.

What is PPPoE?

PPPoE stands for Point-to-Point Protocol over Ethernet, a network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is used mainly with DSL services where individual users connect to a DSL modem over Ethernet.

With PPPoE, users virtually “dial” from one machine to another over an Ethernet network, establish a point-to-point connection and then data packets are securely transported through the connection.

PPPoE offers an Internet service provider (ISP) an easier way to track exactly how much bandwidth you are using in case they want to charge for it in the future.

What is the Difference Between VPN Encryption and Wireless Network Security?

VPN Encryption: If you are connected to the VPN on your home network, then any data that flows over the Internet is entirely encrypted whether you are connected to the Internet either wired or wirelessly. This means that if your Local ISP was trying to see what you are browsing or downloading, they would not be able to see your data.

Wireless Network Security: If you leave your wireless network open or insecure, it does not matter whether Internet traffic is encrypted, because someone can directly see what you are doing on your network, or even worse, can go in and put a wireless password on your network, locking you out. They may also be able to access folders and files on your computer without your control.

Best thing to do is protect your wireless network with a WPA secured password along with your VPN connection.

Are FlashRouters Affected By the Shellshock Bug?

No.

According to our in-house testing and multiple DD-WRT community reports, we have found that the Shellshock vulnerability will not work on with DD-WRT or TomatoUSB installed router. The vulnerability is based on a shell called BASH (Bourne Again Shell) but DD-WRT & Tomato firmware use BusyBox which is confirmed to not have this issue.

Please be advised that if you are using Optware on your DD-WRT router there is a chance that implementation is BASH based. Only used trusted optware on your router.

Warranty and Returns FAQs

admin · Jan 29, 2019 ·

Warranty and Returns FAQs

At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.

If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.

Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.

Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.

Hardware Warranty and Return Policy

Requesting an RMA

Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued. 

The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions. 

  1. Hardware Guarantee – available for 7 days after receiving your FlashRouter.
  2. Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
  3. Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
  4. Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair. 

Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.

Hardware Guarantee

In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.

Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.

You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.

30-Day Satisfaction Guarantee

If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.

Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.

The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.

Ethernet Cable: $5

Power Source: $10 

Antennas: $5 per antenna

Router Stand: $10

Box: $10

Cosmetic Damage: Up to $25

What is covered under the 30-Day Satisfaction Guarantee?

If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee. 

We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty. 

Can I get the restocking fee waived?

If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.

Rewards Points refunds

If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.

Hardware Warranty

A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.

You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.

There are 2 options for receiving a Hardware Warranty replacement unit:

Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.

Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.

How long do I have before my RMA expires?

RMA’s are good for 7 days from the date they are issued.

What if I upgraded to a 2 year Hardware Warranty at checkout?

All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.

If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.

What should I do if my router is out of warranty coverage?

If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.

What is not covered with a FlashRouter Warranty?

Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.

Can I upgrade to a 2 year warranty after my FlashRouter purchase?

2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped. 

Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?

Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.

Hardware Repair

FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.

If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.

If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.

Open Box Routers

What is an Open Box Router?

Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.

Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.

What is the Open Box Router return policy?

Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds. 

Accessories Warranty

All Accessories come with manufacturer warranties as listed on the respective product pages. 

FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.

Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.

"Flash My Router" Refund Policy

The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features. 

Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.

Service Plan Subscription Refund Policy

All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.

30-Day Satisfaction Guarantee

If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.

Cancellation Policy

You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.

If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.

There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.

How do I change my FlashRouter Support subscription level?

How do I Upgrade my Service Plan?

You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase. 

How do I switch from a Quarterly to a Yearly Service Plan?

If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase. 

How do I Downgrade my Service Plan?

If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.

How do I switch from a Yearly to a Quarterly Service Plan?

If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.

If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.

How do I cancel my subscription?

You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.

Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.

How to Access Your GL.iNet FlashRouter Settings

TeamFlashRouters · Feb 26, 2024 ·

This quick guide walk you through connecting to your GL.iNet FlashRouter (Flint, Slate, Beryl, or Marble) and logging into the admin settings page. You’ll use either WiFi or an Ethernet cable, then access the router dashboard through your browser.

Step 1. Connect Your Device to the Router

You can connect by WiFi or Ethernet:

  • WiFi: Look for a network name like FlashRouter24 or FlashRouter50
    • The WiFi password has been set to: Wireless#9483C
    • ⚠️ Be sure to capitalize the “W” in
  • Ethernet: Plug an Ethernet cable from your computer into one of the router’s LAN ports (usually marked or color-coded differently from the WAN port).

👉 Pro tip: Disconnect from any other WiFi networks during setup.

Step 2. Open the Router Login Page

  1. Open a web browser (Chrome, Safari, Firefox, Edge).
  2. In the address bar, type: 192.168.8.1
  3. Press Enter.
GL.iNet router access

This is the local router dashboard address (not a public website). If the page doesn’t load:

  • Try a different browser.
  • Clear your cache.
  • Ensure your device is connected to the FlashRouter network.

Step 3. Log In to the Router Settings

  • Default password: glopenwrt1 or openwrt
  • This is the factory default for all GL.iNet routers shipped by FlashRouters.
GL.iNet admin password enter

💡 Once you’re in, you can update your admin password in the settings for extra security.

Next Steps

Now that you’ve accessed your GL.iNet FlashRouter, you can:

  • Set up your VPN service
  • Customize your WiFi name and password
  • Adjust device controls and security settings

Check our support library for your specific VPN setup guide.

How to Access Your AsusWRT FlashRouter Settings

TeamFlashRouters · Oct 16, 2025 ·

This quick guide will walk you through connecting to your AsusWRT FlashRouter and logging into the admin settings page. You’ll use either WiFi or an Ethernet cable, then access the router dashboard through your browser.

Step 1. Connect Your Device to the Router

You can connect by WiFi or Ethernet:

  • WiFi: Look for a network name like FlashRouter24 or FlashRouter50.
    • The WiFi password is set to: Wireless#[First 5 characters of your router’s MAC]
    • Example: If your MAC is CC28A07E70A8, your WiFi password is Wireless#CC28A.
    • ⚠️ Be sure to capitalize the “W” in Wireless.
  • Ethernet: Plug an Ethernet cable from your computer into one of the router’s LAN ports (usually marked or color-coded differently from the WAN port).

👉 Pro tip: Disconnect from any other WiFi networks during setup.

Step 2. Open the Router Login Page

  1. Open a web browser (Chrome, Safari, Firefox, Edge).
  2. In the address bar, type: 192.168.50.1 or go to asusrouter.com
  3. Press Enter.
Access Asus Router

This is the local router dashboard address (not a public website). If the page doesn’t load:

  • Try a different browser.
  • Clear your cache.
  • Ensure your device is connected to the FlashRouter network.

Step 3. Log In to the Router Settings

  • Default username: flashrouter
  • Default password: asuswrt-admin1
  • Some older devices may use: asuswrt1 or asuswrt
  • This is the factory default for AsusWRT routers shipped by FlashRouters.
Asus Router Login

💡 Once you’re in, you can update your admin password in the settings for extra security.

Next Steps

Now that you’ve accessed your AsusWRT FlashRouter, you can:

  • Set up your VPN service
  • Customize your WiFi name and password
  • Adjust device controls and security settings

Check our support library for your specific VPN setup guide.

My WiFi password is not working

Dave · Apr 29, 2019 ·

Keep in mind that passwords are case sensitive.

The preset DD-WRT FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Verify wireless password

Connect an ethernet cable from a numbered port on the FlashRouter to a computer and access the FlashRouter’s settings.

Navigate to Wireless > Wireless Security

Check the Unmask box and note the wireless password that is entered.

Verify the wireless settings

Make sure that you have WPA2 Personal / AES set as the security settings for all bands. For some router models make sure the CCMP-128 (AES) box is checked for all bands.

Forget network on your device

Wireless devices usually offer a “forget” network feature to remove a wireless network from the saved information of the wireless adapter. If you have updated your WiFi password and are trying to connect on a device that previously used the old WiFi password then removing the wireless network and then trying to connect fresh can help with this issue.

Mullvad WireGuard Setup

TeamFlashRouters · Aug 19, 2021 ·

Preparing for Mullvad WireGuard Setup

Verify your Mullvad login information

If you are not already a Mullvad user Sign Up Now.

Log in to your account on the Mullvad website.

Mullvad Login

Select Manage ports and WireGuard Keys displayed on the account page.

Mullvad Manage ports and WireGuard Keys

DD-WRT Router Setup for Mullvad WireGuard

Navigate to Setup > Tunnels 

Enter Mullvad WireGuard settings

1. Click Add Tunnel.

2. Set Tunnel to Enable.

Setup - Tunnel - Enable Tunnel

3. Select Wireguard from the dropdown.

Setup - Tunnel - Select Wireguard

4. Click Add Peer.

Setup - Tunnel - Add Peer

5. Set Endpoint to Enable.

Setup - Tunnel - Enable Endpoint

6. Set Router Allowed IP’s via tunnel and Use Pre-shared Key to Disable.

Setup - Tunnel - Disable Preshare Key and Allow IP

7. Click Generate Key.

Setup - Tunnel - Generate Key

8. Set Advanced Settings to Enable.

Setup - Tunnel - Enable Advanced Settings

9. Copy the Local Private Key.

Setup - Tunnel - Copy Local Private Key

10. In a new tab (leave the DD-WRT settings opened), go to your Mullvad Account and click Manage Ports and WireGuard Keys.

Mullvad Account - Manage ports and Wireguard Keys

11. Click WireGuard configuration file.

Mullvad - Wireguard configuration file

12. Select Linux as your Platform.

Mullvad - Select Linux

13. Click Manage Keys.

Mullvad - Manage Keys

14. Paste the copied Local Private key to the Manage WireGuard Keys field and click Import Keys.

Mullvad - Import Key

15. Select your Country, City, and Server number that you want to connect to.

Mullvad - Select Location

16. Click Advanced Settings.

Mullvad - Advanced Settings

17. Set the Tunnel Traffic to Only IPv4.

Mullvad - Only IPv4

18. Click Download File.

Mullvad - Download Config

19. Open the config file that was downloaded to your computer with NotePad or Notepad++ for Windows or TextEdit for Mac.

20. In the downloaded config file under [Interface] enter the Address into the IP Addresses/Netmask(CIDR) field in the DD-WRT settings.

Config File - Copy IP Address
Setup - Tunnel - IP Address Netmask Note

Certain DD-WRT builds will show two separate fields here: IP Address and Subnet Mask. If that is the case set the IP Address field to the Address without the /32 added and set the Subnet Mask to 255.255.255.255

21. In the config file under [Peer] copy the PublicKey and paste it into the Peer Public Key field in the DD-WRT Settings.

Config File - Copy PublicKey
Setup - Tunnel - Paste Public Key

22. In the config file under [Peer] copy the Endpoint and paste it into the Endpoint Address field.

Config File - Endpoint
Setup - Tunnel - Endpoint Address

23. At the bottom of the page click Save and then click Apply Settings.

Enter Mullvad WireGuard Commands

Navigate to Administration > Commands

1. Copy and paste the text below and click Save Startup.

sleep 30
echo "Update route table on startup..."
WGSERVER=$(/usr/sbin/nvram get oet1_rem0)
WANGW=$(/usr/sbin/nvram get wan_gateway)
WANIF=$(/usr/sbin/nvram get wan_iface)
route add -host $WGSERVER gw $WANGW dev $WANIF
route del default
route add default dev oet1
ip route flush cache
mkdir -p /tmp/etc/config
ln -s /tmp/custom.sh /tmp/etc/config/wg-route-fix.wanup
echo "... Done route table update."

2. Copy and paste the text below and click Save Custom.

#!/bin/sh
sleep 5
echo "Update route table on wanup ..."
WGSERVER=$(/usr/sbin/nvram get oet1_rem0)
WANGW=$(/usr/sbin/nvram get wan_gateway)
WANIF=$(/usr/sbin/nvram get wan_iface)
route add -host $WGSERVER gw $WANGW dev $WANIF
route del default
route add default dev oet1
ip route flush cache
echo "... Done route table update."

3. Copy and paste the text below and click Save Firewall.

WANIF=$(/usr/sbin/nvram get wan_iface)
iptables -t nat -I POSTROUTING -o oet1 -j MASQUERADE
iptables -I FORWARD -i br0 -o $WANIF -m state –state NEW -j REJECT –reject-with icmp-host-prohibited
iptables -I FORWARD -i br0 -p tcp -o $WANIF -m state –state NEW -j REJECT –reject-with tcp-reset

Set Mullvad DNS servers

Navigate to Setup > Basic Setup

Set Static DNS 1 to 10.64.0.1

Set Static DNS 2 to 193.138.218.74

Setup - Basic Setup - Mullvad DNS

Click Apply Settings.

Reboot the FlashRouter

Navigate to Administration > Management

Scroll to the bottom of the page and click the red Reboot Router button. Wait for the FlashRouter to reboot and then reconnect.

Verify a successful Mullvad connection

Navigate to Setup > Tunnels

  1. You should see Endpoint, Latest handshake, and Transfer in the WireGuard status area.
  2. Visit Mullvad’s IP Check to verify your status as using Mullvad.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why are some of my devices not connecting to the internet?

Dave · May 2, 2019 ·

  1. Make sure you are not using any device VPN device application or proxy on devices that are connected to the FlashRouter’s network as this can cause a conflict. Make sure the FlashRouter’s VPN connection is the only active VPN connection in your network.
  2. Check that static settings are not configured on your device.
  3. Certain devices require port forwarding rules to be properly setup before full connectivity. This may apply to devices like VOIP or smart cameras. If this is the case you may need to contact the manufacturer for more specific information.
  4. Check that the FR Privacy App feature for a device specific Kill Switch is not set for the device, and if kill switch is setup, then make sure the VPN connection is active.

How do I set a Static IP for my device in DD-WRT?

TeamFlashRouters · May 30, 2019 ·

It can be very useful to setup static local IP addresses for devices on your FlashRouter network. By assigning specific IP’s to specific devices you can better control and manage how your network and the internet interacts with each device.

Once you setup a static IP you can set access restrictions, monitor and control bandwidth, as well as bypass a router VPN connection or setup a device specific Kill Switch. Without a static IP assignment you may lose device specific settings when the DHCP lease to the router expires.

Navigate to Services > Services

Set Static IP by Device MAC Address in FlashRouter DD-WRT Settings
  1. Under Static Leases click Add once.
  2. Fill in the newly appeared fields.
    • MAC Address: Enter the device’s MAC address which can be found on the device itself or on the Status > LAN page.
    • Hostame: Enter a name for the device. Make sure that there are no spaces.
    • IP Address: Enter the desired static IP Address of the device. It should be on the same subnet as the FlashRouter (192.168.11.x)
    • Client Lease Time: Leave this field blank.
  3. Click Apply Settings
  4. Repeat the steps above for each individual static IP address you would like to setup. If you click Add before clicking Apply Settings you will lose the configuration.

If a device has wireless and ethernet capabilities the MAC Addresses will be different for a wireless connection and an ethernet connection. Make sure to set a static IP for both MAC Addresses in this case.

IVPN WireGuard Setup

TeamFlashRouters · Oct 13, 2021 ·

Preparing for IVPN WireGuard Setup

Verify your IVPN login information

If you are not already a IVPN user Sign Up Now.

Log in to your account on the IVPN website.

IVPN website login

DD-WRT Router Setup for IVPN WireGuard

Navigate to Setup > Tunnels 

Enter IVPN WireGuard settings

1. Click Add Tunnel.

2. Set Tunnel to Enable.

Setup - Tunnel - Enable Tunnel

3. Select Wireguard from the dropdown.

Setup - Tunnel - Select Wireguard

3. Set MTU to 1412.

IVPN Wireguard MTU setting

4. Click Generate Key.

Setup - Tunnel - Generate Key

9. Copy the Local Public Key.

IVPN Wireguard Local Public Key

10. In a new tab (leave the DD-WRT settings opened), go to your IVPN Account and click WireGuard and then click WireGuard Key Management.

IVPN Wireguard Key Management

11. Click Add New Key.

IVPN Wireguard Add New Key

12. Paste the copied Local Public key to the Public Key field and click Add Key.

IVPN Wireguard Paste Public Key

13.Copy the IP Address assigned to your public key and add it to the IP Addresses/Netmask(CIDR) field followed by a /32 subnet mask.

IVPN Wireguard copy IP Address
IVPN Wireguard paste IP Address

Certain DD-WRT builds will show two separate fields here: IP Address and Subnet Mask. If that is the case set the IP Address field to the Address without the /32 added and set the Subnet Mask to 255.255.255.255

14. Click Add Peer.

Setup - Tunnel - Add Peer

15. Set the Peer Tunnel IP to 0.0.0.0. Set Peer Tunnel DNS to 172.16.0.1

IVPN Wireguard Peer Tunnel IP and DNS

16. Set Endpoint to Enable.

IVPN Wireguard Enable Endpoint

17. Go to the IVPN Server Status page and copy the server name for the WireGuard server location you want to connect to.

IVPN Wireguard Endpoint server

Be sure to copy the WireGuard server address and not the OpenVPN server address.

18. Paste the server name you copied into the Endpoint Address field and set the Port to 2049.

IVPN Wireguard Endpoint Address

19. On the IVPN Server Status page copy the Public Key of the server location you entered. Paste the Public Key into the Peer Public Key field.

IVPN Wireguard copy server Public Key
IVPN Wireguard enter Peer Public Key

20. Leave Allowed IPs as 0.0.0.0/0. Set Router Allowed IP’s via tunnel to Enable. Set Persistent Keep Alive to 25.

IVPN Wireguard Peer settings

21. At the bottom of the page click Save and then click Apply Settings.

Set IVPN DNS servers

Navigate to Setup > Basic Setup

Set Static DNS 1 to 172.16.0.1

Set Static DNS 2 to 198.245.51.147

IVPN Wireguard Static DNS

Click Apply Settings.

Reboot the FlashRouter

Navigate to Administration > Management

Scroll to the bottom of the page and click the red Reboot Router button. Wait for the FlashRouter to reboot and then reconnect.

Verify a successful IVPN connection

Navigate to Setup > Tunnels

  1. You should Endpoint, Latest handshake, and Transfer in the WireGuard status area.
  2. Visit IVPN’s website to verify your status as using IVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Windscribe WireGuard Setup

TeamFlashRouters · Oct 13, 2021 ·

Preparing for Windscribe WireGuard Setup

Verify your Windscribe login information

If you are not already a Windscribe user Sign Up Now.

Log in to your account on the Windscribe website.

Windscribe Login

Go to the Windscribe WireGuard config generator page and select the Server location and Port you would like to use. Click Download Config.

Windscribe Wireguard select server location

Open the .conf file that is downloaded using Notepad in Windows or TextEdit in Mac.

DD-WRT Router Setup for Windscribe WireGuard

Navigate to Setup > Tunnels 

Enter Winscribe WireGuard settings

1. Click Add Tunnel.

2. Set Tunnel to Enable.

Setup - Tunnel - Enable Tunnel

3. Select Wireguard from the dropdown.

Setup - Tunnel - Select Wireguard

3. Set CVE-2019-14899 Mitigation to Enable. Set NAT via Tunnel to Enable. Set Local Port to 51820. Set MTU to 1420.

Windscribe Wireguard Basic Settings

4. Check Firewall inbound and Kill Switch.

Windscribe Wireguard enable Firewall and Kill Switch

5. Set Advanced Settings to Enable and copy the PrivateKey from the .conf file and paste it into the Local Private Key field.

Windscribe Wireguard conf file PrivateKey
Windscribe Wireguard Local Private Key

6. Click Add Peer.

Windscribe Wireguard Add Peer

7. Set Peer Tunnel IP to 0.0.0.0. Set Peer Tunnel DNS to the DNS found in the .conf file.

Windscribe Wireguard Peer Tunnel IP and DNS

8. Set Endpoint to Enable. Copy and Paste the Endpoint from the .conf file and paste it into the Endpoint Address field. Enter the same Port that appears next to the Endpoint.

Windscribe Wireguard conf file Endpoint
Windscribe Wireguard paste Endpoint

9. Leave Allowed IPs as 0.0.0.0/0. Set Router Allowed IP’s via tunnel to Enable. Set Persistent Keep Alive to 25.

Windscribe Wireguard settings

10. Copy and Paste the PublicKey from the .conf file and paste it into the Peer Public Key field.

Windscribe Wireguard conf file PublicKey
Windscribe Wireguard Peer Public Key

11. Set Use Pre-shared Key to Enable. Copy and Paste the Presharedkey from the .conf file and paste it into the Pre-Shared Key field.

Windscribe Wireguard conf file PresharedKey
Windscribe Wireguard Pre-shared Key

12. Copy the Address from the .conf file and paste it into the IP Addresses/Netmask(CIDR) field.

Windscribe Wireguard IP Address
Windscribe Wireguard conf file Address

Certain DD-WRT builds will show two separate fields here: IP Address and Subnet Mask. If that is the case set the IP Address field to the Address without the /32 added and set the Subnet Mask to 255.255.255.255

21. At the bottom of the page click Save and then click Apply Settings.

Verify a successful Winscribe connection

Navigate to Setup > Tunnels

  1. You should Endpoint, Latest handshake, and Transfer in the WireGuard status area.
  2. Visit whatismyipaddress.com to verify your status as using Winscribe.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

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