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Sales FAQs
Can My Router Be Preconfigured With My VPN Information?
Plug and Play VPN Support
Yes you can!
To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.
IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.
To have your router VPN preconfigured:
- Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
- Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
- You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note: If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.
Privacy Hero 2 Only:
While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.
You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.
Can I Use My Dedicated IP Address With A FlashRouter?
Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.
Check out our Dedicated IP Addresses Blog Post for more details!
Can I Use A FlashRouter With My Current Mesh System?
Yes!
You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:
ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter)
This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.
You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.
Can You Flash My Router and Connect me to VPN?
At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.
The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.
👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans
🔹 How It Works
✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.
Flashing vs. Configuration: Router Compatibility
At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.
🛠 Router Setup Types by Brand
🔹 Flashing Required (Custom Firmware Installation)
These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.
- Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
- Linksys – Flashed with DD-WRT firmware.
- Netgear – Flashed with DD-WRT firmware.
🔹 Configuration Only (No Flashing Required)
These routers have built-in VPN support and only require proper setup.
- TP-Link – Configured without flashing.
- GL.iNet – Configured without flashing.
- Cudy – Configured without flashing.
📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.
✅ Supported VPN Providers
We work with a wide range of VPN providers, including:
- NordVPN
- ExpressVPN
- Surfshark
- CyberGhost
- IPVanish
- Private Internet Access (PIA)
- VyprVPN
- ProtonVPN
- PureVPN
- Windscribe
- IVPN
- Mullvad
- StrongVPN
- AzireVPN
- AstrillVPN
- HotspotShield VPN
(If your provider isn’t listed, reach out – we may still be able to support it!)
🔗 Get Started Today!
👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans
🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.
How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?
You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.
This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.
Privacy Hero 2 Only:
You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.
After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.
What Are the Differences Between New, Recertified, And Open Box FlashRouters?
New
- Direct from manufacturer, in new box.
- Custom flashed on demand at time of the order.
- 30 Day Satisfaction Guarantee / 1 Year Warranty.
Recertified (RM)
- Direct from manufacturer/reseller, may be reboxed.
- Custom flashed on demand at time of the order.
- Specialists tested to guarantee same functionality as NEW routers.
- 30 Day Satisfaction Guarantee / 1 Year Warranty.
Open Box
- Limited quantity, discount items reboxed that may have cosmetic imperfections.
- Same testing and functionality level and New and RM.
- 30 Day Satisfaction Guarantee / No Warranty.
Will a FlashRouter Work With My Internet Service Provider?
US Customers (Single Router Solution):
Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.
US Customers (Dual Router Solution):
Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.
For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.
This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.
For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.
International Customers (Single Router Solution):
Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.
International Customers (Dual Router Solution):
ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter.
For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.
This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.
For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.
What Stock Firmware Features Will I Lose If I Flash My Router
Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.
These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.
Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.
Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?
A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.
Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.
Plug and Play VPN Support
Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.
To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.
IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.
To have your router VPN pre-configured:
- Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
- Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
- Enter your your VPN username and password
- For ExpressVPN Firmware Routers there will be an additional box for your activation code.
Please note: If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.
Can I Use A FlashRouter To Work From Home?
Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.
What is the Difference Between Business VPNs and VPN Services?
Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.
Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.
Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.
Are There VPN Service Providers That Offer VPN for Business?
There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.
These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.
Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.
Can I use a VPN on a FlashRouter With My Work/Corporate VPN?
Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.
Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.
Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.
While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.
If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.
This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.
Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.
If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.
Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?
Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.
Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.
And, if you’re looking for a specific router, take a look at some of our most popular options!
How can I Reset the Password for My FlashRouters.com Customer Account?
To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.
If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.
What Payment Methods does FlashRouters Accept?
We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.
If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.
Can I Make Change/Update/Cancel My Order?
We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.
While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.
Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.
Trouble Checking Out
Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:
⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.
How do I upgrade the DD-WRT firmware of my FlashRouter?
The following DD-WRT builds are from 11/24/2024 r58699. Keep in mind that these builds are for upgrading routers that already have DD-WRT firmware flashed. To flash a stock firmware router with DD-WRT firmware see our Flash My Router plan!
Download an updated DD-WRT firmware build for your specific FlashRouter model below. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available below.
- Asus RT-AC5300
- Asus RT-AC56U
- Asus RT-AC66U
- Asus RT-AC68U
- Asus RT-AC87U
- Linksys WRT1200AC
- Linksys WRT1900AC
- Linksys WRT1900ACv2
- Linksys WRT1900ACS
- Linksys WRT1900ACSv2
- Linksys WRT3200ACM
- Linksys WRT32X
- Netgear R6300v2
- Netgear R6400
- Netgear R6400v2
- Netgear R6700
- Netgear R6700v2
- Netgear R6700v3
- Netgear R7000
- Netgear R7000P
- Netgear R7450
- Netgear R7800
- Netgear R8000
- Netgear R8500
- Netgear R9000
Please be aware that FlashRouters is not responsible for any DIY firmware flashing updates. If you have questions or concerns contact FlashRouters Support or check out the DD-WRT Community for additional helpful resources.
Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.
Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.
Navigate to Administration > Firmware Upgrade
- Do NOT select Reset to Default Settings in the dropdown menu as this will erase all of your FlashRouter settings.
NOTE: If you are updating from an older DD-WRT build you may be required to reset the router after a firmware update for new features and UI to properly load. You will then be required to setup the administration username and password along with your WiFi and VPN network settings. - Click Choose File and select the file you have downloaded.
- Click Upgrade.
Linksys WRT1900ACS / ACV2 / ACV1 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT1900AC are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT1900AC with DD-WRT firmware.
Please note there are many versions of the WRT1900AC with the same recommended settings, including WRT1900ACv1, WRT1900ACv2, WRT1900ACS, and WRT1900ACSv2.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT1900AC DD-WRT Wireless Security
The preset WRT1900AC FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 6038E07E70A8 then your WiFi password is Wireless#6038E
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Linksys WRT1200AC DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT1200AC are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT1200AC with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT1200AC DD-WRT Wireless Security
The preset WRT1200AC FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Linksys WRT32X DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT32X are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT32X with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT32X DD-WRT Wireless Security
The preset WRT32X FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Linksys WRT3200ACM DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT3200ACM are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT3200ACM with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT3200ACM DD-WRT Wireless Security
The preset WRT3200ACM FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Warranty and Returns FAQs
Warranty and Returns FAQs
At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.
If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.
Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.
Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.
Hardware Warranty and Return Policy
Requesting an RMA
Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued.
The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions.
- Hardware Guarantee – available for 7 days after receiving your FlashRouter.
- Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
- Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
- Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair.
Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.
Hardware Guarantee
In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.
Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.
You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.
30-Day Satisfaction Guarantee
If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.
Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.
The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.
Ethernet Cable: $5
Power Source: $10
Antennas: $5 per antenna
Router Stand: $10
Box: $10
Cosmetic Damage: Up to $25
What is covered under the 30-Day Satisfaction Guarantee?
If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee.
We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty.
Can I get the restocking fee waived?
If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.
Rewards Points refunds
If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.
Hardware Warranty
A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.
You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.
There are 2 options for receiving a Hardware Warranty replacement unit:
Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.
Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.
How long do I have before my RMA expires?
RMA’s are good for 7 days from the date they are issued.
What if I upgraded to a 2 year Hardware Warranty at checkout?
All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.
If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.
What should I do if my router is out of warranty coverage?
If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.
What is not covered with a FlashRouter Warranty?
Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.
Can I upgrade to a 2 year warranty after my FlashRouter purchase?
2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped.
Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?
Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.
Hardware Repair
FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.
If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.
If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.
Open Box Routers
What is an Open Box Router?
Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.
Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.
What is the Open Box Router return policy?
Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds.
Accessories Warranty
All Accessories come with manufacturer warranties as listed on the respective product pages.
FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.
Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.
"Flash My Router" Refund Policy
The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features.
Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.
Service Plan Subscription Refund Policy
All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.
30-Day Satisfaction Guarantee
If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.
Cancellation Policy
You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.
If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.
There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.
How do I change my FlashRouter Support subscription level?
How do I Upgrade my Service Plan?
You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase.
How do I switch from a Quarterly to a Yearly Service Plan?
If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase.
How do I Downgrade my Service Plan?
If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.
How do I switch from a Yearly to a Quarterly Service Plan?
If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.
If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.
How do I cancel my subscription?
You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.
Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.
How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?
When is a router reset needed?
A reset of the FlashRouter should only be performed in the following instances:
- You have exhausted all other troubleshooting methods and cannot access your router settings.
- Password to access the FlashRouter’s settings are not working.
- Power light on the router is blinking steadily.
- Router is not accessible after upgrading the firmware
Reset Router
Asus FlashRouters:
- While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
- You will see the lights on the router flashing steadily and this is how you know you have reset the router.
- Let the router sit for about a minute and then reboot the router.
Aircove, Linksys and Netgear FlashRouters:
- While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
- You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
- Let the router sit for about a minute and then reboot the router.
Access Router Settings
1. Connect to the FlashRouter’s network via ethernet cable or wireless.
The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.
2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.
3. Click Get Started on the ExpressVPN page that is displayed.
4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.
4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.
Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.
5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.
6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.
7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.
8. Your ExpressVPN FlashRouter is now fully setup!
Connect FlashRouter to Internet
All FlashRouters are compatible with all ISP service types such as fiber, cable, DSL, and satellite. As long as you have a modem, modem/router, or router capable of an ethernet connection your FlashRouter will have no problems connecting to the internet.
Internet Service Providers (ISP) include a modem or modem/router combo to connect your network devices to the internet. In some instances your ISP will provide a separate router as well as the modem. You can replace this router with a FlashRouter or use both in a dual router setup.
Single router setup
If you would like to replace your outdated router or avoid paying to rent a router from your ISP then you should use a FlashRouter as the only WiFi device in your network.
In a single router setup the FlashRouter will be wired directly to your modem via ethernet cable and will be the only router in the setup.
Connect to your ISP modem
Wire an ethernet cable from an open ethernet port on your modem to the WAN/internet port of the FlashRouter.
On Asus FlashRouters the WAN/internet port will be blue.
On Linksys FlashRouters the WAN/internet port will be yellow.
On Netgear FlashRouters the WAN/internet port will be yellow.
Power cycle modem and router
Once you have properly connected an ethernet cable from your modem into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.
- Power off your ISP modem and the FlashRouter.
- Power on the ISP modem and wait for it to fully boot up.
- Power on the FlashRouter.
Dual router setup
If you would like to keep your existing WiFi network in place, and simply want to add in a VPN WiFi network with a FlashRouter then you can do so using a dual router setup. No settings in your existing network router need to change to add a FlashRouter in a dual router setup. Since we preset all FlashRouters to a unique Local IP Address, there won’t be a conflict with your existing router.
In a dual router setup the FlashRouter is wired to your existing router via ethernet cable and you will have two completely segmented WiFi networks available.
Connect to your existing router
Remember if your existing router is connecting to the internet without issue already, make sure to keep the ethernet cable between your modem and existing router internet port in place.
Now connect another ethernet cable from a LAN/numbered port on your existing router to the WAN/internet port of the FlashRouter.
Reference the images above to see your WAN/internet port color.
Power cycle all network devices
Once you have properly connected an ethernet cable from your existing router into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.
- Power off your ISP modem, existing router, and the FlashRouter.
- Power on the ISP modem and wait for it to fully boot up.
- Power on the existing router and wait for it to fully boot up.
- Power on the FlashRouter.
Verify a successful internet connection
Once the power cycling steps are complete and the FlashRouter is powered up, start connecting your internet capable devices via ethernet or WiFi. Visit any website and make sure the page fully loads.
If you want to check your internet IP address that is visible to websites and services that you visit over the internet check out WhatIsMyIPAddress.com.
How do I reset and reconfigure my FlashRouter?
When is a router reset needed?
A reset of the FlashRouter should only be performed in the following instances:
- You have exhausted all other troubleshooting methods and cannot access your router settings.
- A backup file was saved of your previously working settings.
- Username and password to access the FlashRouter’s settings are not working.
- Power light on the router is blinking steadily.
- Firmware upgrade was performed with Reset to Default settings selected.
Reset Router
Asus FlashRouters:
- While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
- You will see the lights on the router flashing steadily and this is how you know you have reset the router.
- Let the router sit for about a minute and then reboot the router.
Linksys and Netgear FlashRouters:
- While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
- You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
- Let the router sit for about a minute and then reboot the router.
Access Router Settings
1. Connect to the FlashRouter’s network via ethernet cable or wireless.
The wireless network will appear as “dd-wrt” and will likely not require a password to join. If it does require a password to join the password will be the default wireless password found on the bottom of the router.
2. Open your web browser and enter 192.168.1.1 in the URL.
3. Delete the dots and enter the new administration login in the Router Username, Router Password, and Re-enter to confirm fields.
TYPE CAREFULLY when setting the administration login as a typo will result in needing to reset the router again.
Change Local IP Address and DNS
Navigate to Setup > Basic Setup
1. Set the Local IP Address to 192.168.11.1
2. Set the Static DNS 1 to 8.8.8.8
3. Set the Static DNS 2 to 8.8.4.4
4. Set the Static DNS 3 to 208.67.220.220
CLICK SAVE
Setup WiFi
Navigate to Wireless > Basic Settings
Find your FlashRouter model in the WiFi Setup section and replicate the wireless settings on this page.
CLICK APPLY SETTINGS
REBOOT ROUTER
Connect to the FlashRouter's network
You will be able to connect to the newly setup wireless network using the details you set. The router will now be accessible at 192.168.11.1
Back up your settings
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
Netgear R6400V2 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys R6400V2 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of WiFi settings exactly as they appear in the Linksys R6400V2 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R6400V2 DD-WRT Wireless Security
The preset WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
VPN Router Setup Guides & FAQs | FlashRouters Help Center
Support Guides
Select your router type
Router Models
Privacy Hero, Privacy Hero 2
Router Models
ASUS
- RT Series: RT-AC68U, RT-AC88U, RT-AC3100, RT-AC5300, RT-AC86U, RT-AX56U, RT-AX58U, RT-AX68U, RT-AX86U. RT-AX86U-PRO, RT-AX88U, RT-AX88U-PRO, RT-BE86U, RT-BE88U, RT-BE92U, RT-BE96U
- GT Series: GT-AC2900, GT-AX6000, GT-AX11000, GT-AXE11000,GT-AXE11000-PRO, GT-AXE16000, GT-BE98_PRO
- ZenWiFi Pro XT12
Router Models
WR3000, M1800, M3000
Router Models
GT series: GT6, GT-AXE16000, GT-AX11000 Pro, GT-AXE11000, GT-AX6000, GT-AX11000, GS-AX5400, GS-AX3000
ZenWiFi: ZenWiFi Pro XT12, ZenWiFi Pro ET12, ZenWiFi XT9, ZenWiFi AX (XT8), ZenWiFi ET8, ZenWiFi XD6, ZenWiFi XD5
RT series: RT-AXE7800, RT-AX88U Pro, RT-AX88U, RT-AX86U Pro, RT-AX86U, RT-AX86S, RT-AX68U, RT-AX82U, RT-AX58U, RT-AX3000, RT-AX59U, RT-AX92U
TUF series: TUF-AX5400, TUF-AX3000_V2, TUF-AX3000, TUF Gaming AX6000, TUF Gaming AX4200
Router Models
Archer AX10000, Archer AX1100, Archer AX21, Archer AX3000, Archer AX3000 Pro, Archer AX3200, Archer AX4400, Archer AX5400 Pro, Archer AX55, Archer AX55 Pro
Archer AX6000, Archer AX72 Pro, Archer AX73, Archer AX75, Archer AX80, Archer AX90
Archer AXE300, Archer AXE5400, Archer AXE75, Archer AXE95
Archer BE550, Archer BE800, Archer BE900, Archer BE9300, Archer GE80, Archer GX90
Router Models
Flint 2 GL-MT6000, Flint GL-AX1800, Slate GL-AXT1800, Beryl GL-MT3000, Marble GL-B3000
Router Models
Roqos Core Router, Roqos SASE Appliance
Router Models
NETGEAR
AC1450, R6220, R6230, R6250, R6260, R6300 V1, R6300 V2, R6400 V1, R6400 V2, R6700 V1, R6700 V2, R6700 V3, R7000, R7000P, R7800, R8000, R9000, XR500
ASUS
RT-AC56U/R, RT-AC68U V1, RT-AC68U V2, RT-AC1900P, RT-AC87U, RT-AC3100, RT-AC5300
LINKSYS
WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM
Router Models
ExpressVPN Aircove, Aircove Go
NETGEAR
R6300 V2, R6400 V2, R6700 V3, R7000, R7000P
ASUS
RT-AC56U, RT-AC56R, RT-AC56S, RT-AC68U V3, RT-AC87U
LINKSYS
EA6200, WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM
Search Support Articles
Top Router Questions
- How do I upgrade the DD-WRT firmware of my FlashRouter?
- Roqos VPN Connected, but my device IP is unchanged
- How do I access my Roqos device settings?
- Why can’t I access router settings?
- How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?
- How do I reset and reconfigure my FlashRouter?
- How do I change my Wireless Password?
- My 2.4GHz network is not showing up
- My 5.0GHz network is not showing up
- My WiFi password is not working
- Why can’t I connect to WiFi using the WPS button feature?
- Access FlashRouter DD-WRT firmware settings
More Ways to Get Help
ExpressVPN Linksys Quick Start Guide
VPN FAQs
VPN FAQs
General VPN FAQ Answers
What is a VPN?
VPN is an acronym for ‘Virtual Private Network’, historically used by private organizations to seamlessly link geographically diverse locations via the Internet. A VPN ‘tunnels’ traffic between two devices by transmitting it over a secure network. There are also clearly identifiable benefits to individual Internet users accessing a VPN.
- A VPN provides you with top-level security and privacy for all your Internet downloading, streaming and browsing. As long as you are signed into your VPN account, all data you transmit over the Internet is encrypted.
- A VPN encrypts your device by hiding the IP address assigned by your Internet Service Provider (ISP) and replacing it with the IP address of your choosing from the list of server locations belonging to your VPN provider. This masks your identity when visiting sites that geo-restricted content, and helps you avoid devious local Internet marketing and advertising schemes that track you through your IP address.
Will a FlashRouter with a built-in VPN client speed up my connection?
FlashRouters are relatively new models that may enhance data transfers across your home network or extend the range of your Wireless signal. However, the speed at which you download or stream content can not exceed the speed of the connection you pay for through your ISP. Purchasing a FlashRouter or signing up for VPN service WILL NOT transform your regular connection into a high-speed broadband connection.
At the same time, if you do have a broadband connection, a FlashRouter with a VPN connection may slow down your transfer speeds due to the processor encrypting all of your data. In certain cases a FlashRouter with a VPN can also prevent throttling by an ISP of specific service like Netflix or Amazon Video.
Which VPN provider should I use?
Our routers have been tested to perform with many of the most popular VPN providers such as ExpressVPN, NordVPN, IPVanish, PrivateInternetAccess & CyberGhost among 50+ VPN providers so that subscribers can get the maximum benefit from their VPN service. If you prefer another provider, that is not an issue at all. You can still use a DD-WRT VPN FlashRouter with any VPN provider that offers DD-WRT router integration support. Contact our team for further information about using our routers with your VPN service of choice or if you need a VPN provider recommendation based on your location.
Should my FlashRouter replace my old router?
A FlashRouter will work as a standalone router by connecting your modem to its Wide Area Network (WAN) port, or using it in a Dual Router Network by connecting it to your existing router through a Local Area Network (LAN)/Ethernet port. Either way a FlashRouter can be configured to tunnel all traffic through the VPN server of your choosing.
If you would like to set up your Home Network so that some devices are being tunneled through a VPN server, and others are connecting to your Internet Service Provider (ISP) within your home country, then using your FlashRouter as an auxiliary device is recommended.
VPN Security FAQ Answers
Can I change my IP address to one in another country?
YES! The countries that you can change your IP address to depend on the offerings of your specific VPN providers. Prices and server locations vary across all VPN providers.
If you choose to purchase a FlashRouter then you will not have to install any VPN client software on your computer to change your IP address; the VPN will already be configured within the router. Therefore, any device you plug into this FlashRouter is automatically assigned the IP address of your selected VPN server.
When is my connection secure?
As long as the VPN account preset into your FlashRouter is active, any device that is connected to the Internet through this router has its network traffic encrypted, and IP address masked. With a FlashRouter you never have to physically login to your VPN account, as the settings have been stored in the router’s DD-WRT firmware.
Don’t worry though! If you are not at home, and using Wi-Fi in a public location, you can still use your VPN account on a laptop or mobile device through various other methods.
How can I be sure my connection is safe and encrypted?
In order to make sure that the connection on your FlashRouter is being rerouted appropriately through your VPN service, visit What is my IP address and make sure the location listed is the one you have chosen in your VPN settings, NOT your actual location.
If you wish, there is an Internet Kill Switch available as well for your router which will block the internet whenever you disconnect from VPN.
What VPN connection standards are supported on a FlashRouter?
Currently we support the OpenVPN protocol for VPN client connections. PPTP VPN has been deemed as insecure by the privacy community and so we no longer offer support for PPTP VPN connections.
Technical VPN FAQ Answers
What operating systems do you support?
A FlashRouter can be used with any operating system, be it Windows, Mac OS or Linux. A FlashRouter can also be used as a wireless access point for iPhones, iPads, and Android devices.
Our routers also work in conjunction with any other brand of router of ADSL or DSL modem/router combo from ISPs across the world.
Can I set up a VPN on a PS4, Xbox One, Kindle Fire, Roku, AppleTV or other devices without native VPN support?
THAT’S WHAT WE ARE HERE FOR!
If you purchase one of our FlashRouters loaded with DD-WRT firmware, you can run the client VPN connection from your router. Once you do this every device connected to the router will tunnel through the VPN.
Now you can stream content like Netflix, BBC iPlayer, Pandora Hulu, or Amazon Instant to your TV through any of these devices, instead of being constrained to streaming content on your computer!
If you need a recommendation for a VPN service with a specific streaming platform do not hesitate to contact our support team.
How do I boost my Wireless Transmission power?
Boost the wireless transmission power if you need to increase the wireless range of the FlashRouter.
Important Information
We recommend reading the entry in the DD-WRT Wiki to familiarize yourself with what TX Power values represent.
Broadcom routers
- Netgear R8500
- Netgear R7000
- Netgear R6400 V2
- Netgear R6300 V2
- Asus RT-AC5300
- Asus RT-AC66U
- Asus RT-AC56U
Navigate to Wireless > WL# or ath# Advanced
- Set the TX Power to the desired value.
- Click Apply Settings.
Atheros routers
- Netgear R9000
- Netgear R7800
- Linksys WRT3200ACM
- LinksysWRT32X
- Linksys WRT1900AC/v2/ACS
- LinksysWRT1200AC
Navigate to Wireless > Basic Settings
- Check Advanced Settings under the wireless interface you would like to boost.
- Set the TX Power to the desired value.
- Click Apply Settings.
We advise to proceed with caution when setting the TX Power. This has been known to negatively effect the hardware if set too high.
Router FAQs
Router FAQs
What is an IP Address?
An IP (Internet Protocol) Address is a numerical assignment for each device (cell phone, iPad, laptop computer, printer etc) inside a network that uses the Internet Protocol for communication. Internet Protocol is responsible for routing information packets across network boundaries. It is the main protocol establishing the Internet.
An IP address serves two predominant functions. First is to host or network interface identification. Second, it provides location addressing. To put it bluntly, an IP address tells wherever you are connecting, to whom you are visiting, and where you are located.
What is DNS?
DNS (Domain Name System) is a protocol within the TCP/IP protocol that uses a set of standards for how computers exchange data on the Internet and on many private networks.
The basic job of DNS is to convert a user-friendly domain name into an IP address that computers use to identify one another. Think of DNS like your cellphone contact list; you tap the name and the phone contacts to a phone number.
It is easier to remember flashrouters.com, rather than its IP address. Imagine if you had to remember all of the IP addresses of your favorite websites!
What is DNSMasq?
DNSMasq is a local DNS server that speeds up host-name searches from your computer/Internet connection after pressing enter.
Basically, DNSMasq gives the router some advanced enterprise functionality – caching DNS records locally so you have a faster browsing experience. Your computer only has to go to the router instead of repeatedly scouring the web for a commonly visited site.
What is Throughput and How Do I Improve it?
Throughput is the average rate of successful delivery of messages through a network. Simply put, throughput measures the speed of message delivery inside a network. If you think about it in relationship to networks and Internet connections, throughput defines the user experience. The key to a pleasing user experience is uninterrupted service and smooth data transfer.
In order to improve throughput, you should get a router with more memory. If you notice that your network is running slowly due to congestion, you could probably benefit by upgrading your router to one with more memory. FlashMemory and RAM on a router add more room to prevent network congestion and improve throughput.
Most of FlashRouters‘ high-end units come with at least 8 MB of Flash memory and 64 MB of RAM which should be more than capable for providing for the average home users’ or small business will need in the future.
What is PPPoE?
PPPoE stands for Point-to-Point Protocol over Ethernet, a network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is used mainly with DSL services where individual users connect to a DSL modem over Ethernet.
With PPPoE, users virtually “dial” from one machine to another over an Ethernet network, establish a point-to-point connection and then data packets are securely transported through the connection.
PPPoE offers an Internet service provider (ISP) an easier way to track exactly how much bandwidth you are using in case they want to charge for it in the future.
What is the Difference Between VPN Encryption and Wireless Network Security?
VPN Encryption: If you are connected to the VPN on your home network, then any data that flows over the Internet is entirely encrypted whether you are connected to the Internet either wired or wirelessly. This means that if your Local ISP was trying to see what you are browsing or downloading, they would not be able to see your data.
Wireless Network Security: If you leave your wireless network open or insecure, it does not matter whether Internet traffic is encrypted, because someone can directly see what you are doing on your network, or even worse, can go in and put a wireless password on your network, locking you out. They may also be able to access folders and files on your computer without your control.
Best thing to do is protect your wireless network with a WPA secured password along with your VPN connection.
Are FlashRouters Affected By the Shellshock Bug?
No.
According to our in-house testing and multiple DD-WRT community reports, we have found that the Shellshock vulnerability will not work on with DD-WRT or TomatoUSB installed router. The vulnerability is based on a shell called BASH (Bourne Again Shell) but DD-WRT & Tomato firmware use BusyBox which is confirmed to not have this issue.
Please be advised that if you are using Optware on your DD-WRT router there is a chance that implementation is BASH based. Only used trusted optware on your router.
Asus RT-AC68U B1 / C1 / AC1900 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC68U are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC68U with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC68U DD-WRT Wireless Security
The preset RT-AC68U FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R9000 Nighthawk X10 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R9000 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R9000 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AD
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R9000 DD-WRT Wireless Security
The preset R9000 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R6300V2 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R6300V2 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R6300V2 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R6300V2 DD-WRT Wireless Security
The preset R6300V2 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R7800 Nighthawk X4S DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R7800 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R7800 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R7800 DD-WRT Wireless Security
The preset R7800 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R7000 Nighthawk DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R7000 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R7000 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R7000 DD-WRT Wireless Security
The preset R7000 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R8500 Nighthawk X8 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R8500 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R8500 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC #1
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC #2
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R8500 DD-WRT Wireless Security
The preset Netgear R8500 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
DD-WRT Router Setup Guide
Quick Start Guide for DD-WRT FlashRouters
Find setup guides, FAQs and troubleshooting tips for DD-WRT configured FlashRouters.
AC1450, R6220, R6230, R6250, R6260, R6300 V1, R6300 V2, R6400 V1, R6400 V2, R6700 V1, R6700 V2, R6700 V3, R7000, R7000P, R7800, R8000, R9000, XR500
RT-AC56U/R, RT-AC68U V1, RT-AC68U V2, RT-AC1900P, RT-AC87U, RT-AC3100, RT-AC5300
WRT1200AC, WRT1900AC V1, WRT1900AC V2, WRT1900ACS V1, WRT1900ACS V2, WRT32X, WRT3200ACM
Search Support Articles
Troubleshooting
- Why can’t I send emails while connected to VPN?
- What is a DNS leak and how can I prevent a DNS leak in my router?
- My VPN stopped working on my FlashRouter.
- Why is my connection speed slower?
- Why are streaming services blocked while connected to VPN?
- How do I find my router local IP address?
- How do I reset and reconfigure my FlashRouter?
- How do I check for static network settings on my devices?
- Why is my router not connecting to internet?
- How to fix an Unidentified Network or Limited Connection.
- Why are some of my devices not connecting to the internet?
- Why is the internet LED red on my router?
- Why is the power light on my FlashRouter blinking?
- My 2.4GHz network is not showing up
- My 5.0GHz network is not showing up
- My WiFi password is not working
- Why did my WiFi SSID change to ‘dd-wrt’?
- Why are devices disconnecting from Wireless?
- Why is my WiFi signal weak?
More Ways to Get Help
Asus RT-AC66U DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC66U are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC66U with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC66U DD-WRT Wireless Security
The preset RT-AC66U FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Asus RT-AC56U DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC56U are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC56U with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC56U DD-WRT Wireless Security
The preset RT-AC56U FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Asus RT-AC5300 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC5300 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC5300 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC #1
5.0 GHz - Wireless-AC #2
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC5300 DD-WRT Wireless Security
The preset Asus RT-AC5300 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Flint/Slate GL.iNet Internet Setup
Follow this article when you receive your new Flint or Slate GL.iNet router to connect it to the Internet.
1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port of the Flint or Slate GL.iNet router.
2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.
3. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.
The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Be sure to capitalize the W.
4. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1
5. Enter openwrt as the admin password to access the GL.iNet firmware settings.
6. Verify that your Flint/Slate GL.iNet router is receiving a WAN IP Address and webpages are loading while connected to its network.
How do I find my router local IP address?
The Local IP Address is the address that you can use to access a router’s firmware settings. Use the below instructions to find the local IP Address of the router you are connected to.
Make sure you are connected to the FlashRouter’s network via ethernet or WiFi. Keep in mind these instructions may vary based on your current software version.
Find IP Address in Windows
1. Open the Window search box, and search “command prompt”
2. Type “ipconfig” and press Enter.
3. Your router’s local IP address will be listed next to Default Gateway.
Find IP Address in Apple / Mac
1. Open System Preferences, and select Network.
2. Select the adapter that is connected via ethernet or wireless. This will vary based on your current connection.
3. Select Advanced.
4. Select the TCP/IP tab.
5. Your router’s local IP address will be listed next to Router.
Find IP Address in iOS
1. Open Settings 
2. Select WiFi, and select the blue icon next to your current connection.
3. Your router’s local IP address will be listed next to Router.
Find IP Address in Android
1. From the top of the screen, swipe down to display settings.
2. Select WiFi.
3. Select your current network.
4. Click on the gear next to Network Name (note this may be different on varying Android devices)
5. Click Advanced
6. Your router’s local IP address will be listed as the Gateway under Network Details.
Once you have followed these instructions to find the Local IP Address of the router you can enter the Local IP address in your web browsers URL to access the router’s firmware settings.
Netgear R6700V3 Nighthawk DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R6700V3 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R6700V3 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R6700V3 DD-WRT Wireless Security
The preset R6700V3 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
