TeamFlashRouters

How do I change the DHCP range of my FlashRouter?

TeamFlashRouters · May 30, 2019 ·

Whenever a device joins the FlashRouter network via wired or WiFi connection the DHCP server on the router gives out a local IP address to each device so all these devices can interact on your local network.

Increase the DHCP range to allow more users to automatically be assigned an IP address or decrease the DHCP range to limit the users that are automatically assigned an IP address.

Navigate to Setup > Basic Setup

Change DHCP Range in FlashRouter DD-WRT Settings

Under Network Address Server Settings (DHCP) change the Maximum DHCP Users to your preferred value.
You can edit the Start IP Address to 2 and Maximum DHCP Users to 254 for the most available slots.
Click Apply Settings.

Teamviewer FAQ and Setup

TeamFlashRouters · May 30, 2019 ·

We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.

What is a Teamviewer session?

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

Do I qualify for a Teamviewer session?

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

How do I schedule a Teamviewer session?

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Recommended computer and network setup

What computer should I use for Teamviewer?

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

I have a Dual Router Setup and a computer with WiFi and Ethernet

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

Connect via wireless to the other router.
Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

I have a Dual Router Setup and a computer with WiFi only

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

Obtaining a USB to Ethernet adapter is ideal.
If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

I have a Single Router Setup and a computer with WiFi and Ethernet

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

I have a Single Router Setup and a computer with WiFi only

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

Obtaining a USB to Ethernet adapter is ideal.
If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

How do I download Teamviewer?

Windows

Download Teamviewer for Windows.
Open the Teamviewer application.
Email the User ID and Password (example displayed below) to your existing email thread or our live chat.

Mac

Download Teamviewer for Mac.
Open the Teamviewer application.
Email the User ID and Password (example displayed below) to your existing email thread or our live chat.

Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Mac

When should I provide FlashRouters with my Teamviewer User ID and Password?

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.

Roqos VPN Connected, but my device IP is unchanged

TeamFlashRouters · Mar 8, 2022 ·

If your VPN Out page in your Roqos settings is reporting that you are Connected to your VPN provider but your IP Address and location have not changed when you visit What is my IP address? follow the below checklist.

Double check that your device is connected to the Roqos network

Since the Roqos UI is being accessed securely via the cloud you can change the settings while your device is not connected to the Roqos network. This would result in your IP Address not updating when you connect to VPN.

Make sure that you are connected to your Roqos WiFi network or from an ethernet port on the back of the Roqos directly to your device and not another network.

Assign Devices To Connect To VPN in the Roqos

By default there are no devices assigned to the VPN tunnel. To assign devices to the Roqos’ VPN connection.

1. Login to your Roqos UI.

2. Select the VPN tab on the left hand menu and select VPN Out.

3. Click Included Devices. From this page you can choose if all devices should connect to VPN or only certain devices.

4. From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to VPN or if you only want specific devices to connect to VPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Turn off VPN device applications

Connecting to VPN via a device application or browser extension at the same time while connecting via your Roqos is not recommended. Doubling up on VPN connections can cause issues with speeds and stability.

When you are connected to the Roqos VPN network at home you should leave all VPN applications and extensions disconnected and unopened.

How do I access my Roqos device settings?

TeamFlashRouters · Mar 8, 2022 ·

Your Roqos Core’s settings or UI (User Interface) is accessible via a secure cloud based connection rather than the typical local access of other routers. This means that you can manage your Roqos from anywhere in the world not just at home.

Visit the Roqos Login URL

From any device that has a browser such as a computer, smartphone, or tablet visit login.roqos.com

Login with your Roqos account

Enter in the email and password that you set when your Roqos was initially setup. If you still need to create your Roqos account and activate your Roqos follow our Activate and Connect Roqos to Internet guide.

Proceed with making the changes to the settings you desire

Now that you are logged in to your Roqos UI you adjust any settings as you see fit for your network. For guides on how to make specific changes to your Roqos view our Roqos Setup Guide area.

Change server locations on ExpressVPN/Aircove firmware

TeamFlashRouters · May 12, 2022 ·

You can change the ExpressVPN server location at any time so your Internet connection appears as originating from that location.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Login with your ExpressVPN FlashRouter admin password.

4. Click the three dots next to the server location.

5. Type in the location you want to connect to. Click the new location to connect.

6. You are now connected to the new server location.

ExpressVPN offers servers in locations all over the world. Typically for speeds it is best to connect to the server closest to your actual location. Clicking a country instead of a city will connect you to the ideal city in that country.

Using Device Groups to connect to multiple VPN locations on ExpressVPN/Aircove firmware

TeamFlashRouters · May 12, 2022 ·

ExpressVPN offers a great feature of connecting the FlashRouter to multiple ExpressVPN servers at the same time. You can then assign your devices to the location that you wish.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Login with your ExpressVPN FlashRouter admin password.

4. Select Add Group and name the new group or select one of the pre-named groups below.

5. Click the three dots next to the new server location and type in the location you want to connect to. Click the new location to connect.

5. Click and drag the device that you want assigned to the VPN New Group.

The devices assigned to new group will now connect to that location while the devices in the first VPN group will remain connected to the VPN server selected in that area.

Using Device Groups to bypass VPN on ExpressVPN/Aircove firmware

TeamFlashRouters · May 12, 2022 ·

Bypassing the ExpressVPN tunnel on certain devices allows you to have multiple IP Addresses while connected to the same router. This feature is very helpful with certain websites where VPN is blocked such as streaming services and banking information.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Login with your ExpressVPN FlashRouter admin password.

4. Select VPN Off on the right hand side of the menu.

5. Click and drag the device that you want to bypass the VPN tunnel to the No VPN area.

The devices assigned to No VPN will now correct directly to your ISP internet while the devices in the VPN group will remain connected to the VPN server.

Separate 2.4GHz and 5GHz Wi-Fi bands on ExpressVPN/Aircove firmware

TeamFlashRouters · Mar 16, 2022 ·

By default ExpressVPN firmware bonds the 2.4GHz and 5GHz wireless networks to a single wireless network name. Your device will automatically choose which one will provide the best connection. You can separate these networks to have unique Wi-Fi names so you can control which network your devices will use.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Login with your ExpressVPN FlashRouter admin password.

4. Select Network Settings on the left hand side of the menu.

5. Select Wi-Fi Settings on the left hand side of the menu.

6. Click the toggle for Separate 2.4GHz and 5GHz Wi-Fi.

7. Separate Wi-Fi details for the 5GHz band will now display. You can change the name and password if you so choose or leave it with the default name and password with “-5GHz” added to the name. Click Save. Click Continue.

Change Wireless Channels on ExpressVPN/Aircove firmware

TeamFlashRouters · Mar 16, 2022 ·

Changing the wireless channel on your ExpressVPN FlashRouter can help with WiFi stability and allows you to use a wireless channel with less traffic in your local environment.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Login with your ExpressVPN FlashRouter admin password.

4. Select Network Settings on the left hand side of the menu.

5. Select Wi-Fi Settings on the left hand side of the menu.

6. Select Advanced Settings.

7. Select the Channel Width and Main Channel you want your ExpressVPN FlashRouter to use. Note that higher 5GHz Wi-Fi channels will not be compatible with older devices. Click Save. Click Continue.

Change VPN Protocols on ExpressVPN/Aircove firmware

TeamFlashRouters · Mar 16, 2022 ·

Changing the VPN protocol your ExpressVPN FlashRouter is using can help with obtaining faster speeds while connected to VPN and connectivity issues in some regions of the world. A great advantage of using ExpressVPN firmware is the ability to use multiple protocols such as OpenVPN, IKEv2, and ExpressVPN’s own protocol Lightway.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Login with your ExpressVPN FlashRouter admin password.

4. Select VPN Options on the left hand side of the menu.

5. Select VPN Preferences on the left hand side of the menu.

6. Choose the VPN protocol that best suits your needs. We typically see the fastest speeds while using the Lightway – UDP or IKEv2 protocols. Click Save.

7. Click OK and then select Dashboard.

8. Click Disconnect to turn the VPN connection off.

9. Click Connect to turn the VPN connection back on so it is using the new Protocol you selected.

ExpressVPN/Aircove FlashRouter Internet Setup and Activation

TeamFlashRouters · Mar 16, 2022 ·

Follow this article when you receive your new ExpressVPN FlashRouter to connect your FlashRouter to the Internet via ExpressVPN and customize your network so it is ready to use.

Obtain your ExpressVPN Activation Code

If you are not already an ExpressVPN user Sign Up Now.

1. Visit ExpressVPN’s website login page.

ExpressVPN on FlashRouters Privacy App Setup - Sign Into ExpressVPN Dashboard

2. Copy your ExpressVPN Activation code and paste it into a document or leave this page open while you proceed with the instructions.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Click Get Started on the ExpressVPN page that is displayed.

4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.

4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.

7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.

8. Your ExpressVPN FlashRouter is now fully setup!

How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

TeamFlashRouters · Mar 16, 2022 ·

When is a router reset needed?

A reset of the FlashRouter should only be performed in the following instances:

You have exhausted all other troubleshooting methods and cannot access your router settings.
Password to access the FlashRouter’s settings are not working.
Power light on the router is blinking steadily.
Router is not accessible after upgrading the firmware

Reset Router

Asus FlashRouters:

While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
You will see the lights on the router flashing steadily and this is how you know you have reset the router.
Let the router sit for about a minute and then reboot the router.

Aircove, Linksys and Netgear FlashRouters:

While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
Let the router sit for about a minute and then reboot the router.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Click Get Started on the ExpressVPN page that is displayed.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

8. Your ExpressVPN FlashRouter is now fully setup!

How do I check for static network settings on my devices?

TeamFlashRouters · May 8, 2019 ·

Static network settings set on a device from a previous connection will interfere with the FlashRouter’s network. Typically the FlashRouter’s network performs best when connected devices are set to automatically use the FlashRouter’s IP Address and DNS.

Make sure you are connected to the FlashRouter’s network via ethernet or WiFi. Keep in mind these instructions may vary based on your current software version.

Check for Static IP Address in Windows

1. Open the Window search box, and search “Network Status”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer

2. Select “Change adapter optons”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 2

3. Right click on the WiFi and/or ethernet adapter and select Properties.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 3

4. Highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. Delete the values entered for IP address, Subnet mask, Default gateway, Preferred DNS server, and Alternate DNS server.

6. Select Obtain an IP address automatically and Obtain DNS server address automatically.

7. Click OK.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 4

Check for Static IP Address in Apple / Mac

1. Open System Preferences, and select Network.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer

2. Select the adapter that is connected via ethernet or wireless. This will vary based on your current connection.

3. Select Advanced.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 2

4. Select the TCP/IP tab.

5. Set Configure IPv4 to Automatically.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 4

6. Select the DNS field and highlight any DNS servers you see there. If they can be removed you should click the minus symbol below.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 5

7. Click OK.

8. Click Apply.

Check for Static IP Address in iOS

1. Open Settings

2. Select WiFi, and select the blue icon next to your current connection.

Select FlashRouters DD-WRT Wireless Network in order to Check Static IP Network Settings on iOS Mobile Device

3. Make sure Configure IP is set to Automatically.

Check Static IP Network Settings on iOS Mobile Device and set Configure IP to Automatic

Check for Static IP Address in Android

1. From the top of the screen, swipe down to display settings.

2. Select WiFi.

WiFi Icon and Settings in Android Mobile Device

3. Select your current network.

4. Select Advanced.

Advanced Settings Button in Android Mobile Device

5. Make sure that IP settings is set to DHCP.

Check Static IP DHCP Network Settings in Android Mobile Device

What do the lights on my Roqos Core mean?

TeamFlashRouters · Mar 3, 2022 ·

White (looks blueish white on Teal colored Roqos Cores): System startup
Solid Red: System is up, but there is no internet connection. Roqos Core cannot detect a network link either.
Flashing Red: System is up and there is an ethernet cable connected to Internet port, however Roqos Core is unable to reach the internet. Usually happens with bad ethernet cable, or cable modem/ISP modem not giving IP address to Roqos Core due to ISP provisioning issues, or some other type of network setting blocking Roqos Core’s access to the internet. First thing to try in this scenario is to reboot the ISP router/modem upstream of Roqos Core.
Flashing Blue: Roqos Core is up and connected to the internet, but it is not yet activated. Brand new Roqos Cores, or Roqos Cores that are factory reset will show this behavior when they are ready to be activated again.
Blue (deep blue color, different from #1): Roqos Core is up and activated, everything is normal.

How do I change my Wireless Network Name (SSID)?

TeamFlashRouters · May 1, 2019 ·

Change the FlashRouter’s wireless network name to any name you like.

Navigate to Wireless > Basic Settings

Changing SSID in DD-WRT Wireless Basic Settings page

Click into the Wireless Network Name (SSID) field and enter in the new wireless name you would like to use.
Click Apply Settings.
Reconnect to the wireless network using your new wireless network name.

My 2.4GHz network is not showing up

TeamFlashRouters · May 2, 2019 ·

If you ever have an issue with WiFi, you can always wire directly into the FlashRouter to verify and/or update your current WiFi settings.

Enter the recommended wireless settings

Our team has tested the wireless functionality for each FlashRouter that we offer and shared our recommended wireless settings in our Wifi Setup area. Replicate the settings for your FlashRouter model found on that page if the 2.4GHz is not showing.

Change the wireless channel

Navigate to Wireless > Basic Settings

Change the wireless channel setting for the 2.4GHz band that is not appearing. The most broadly compatible channels are 6 and 11.

CLICK APPLY SETTINGS

Refresh your device's network adapter

In rare instances the wireless adapter for your device may stop picking up WiFi networks and must be reset. This will be different for each device, that is why the best way to refresh your wireless adapter is to simply reboot any device in question and see if the adapter now picks up your WiFi networks.

Review wireless Status

Navigate to Status > Wireless

The readouts on this page can help tell if there are errors with the FlashRouter’s wireless. View our article on how to read the Wireless Status page for more information.

My 5.0GHz network is not showing up

TeamFlashRouters · May 2, 2019 ·

Verify the device supports 5GHz

5.0GHz networks are not compatible with all devices so first make sure that you device’s wireless adapter supports 5GHz wireless frequencies.

If you are not sure, find out if your device support 5 GHz via Google search or by looking in the wireless hardware details in the device’s network settings. If you see Wireless a/b/g/n support then you have a compatible device. If you are missing the Wireless a then this means there is no 5 GHz support.

Enter the recommended wireless settings

Lower the wireless channel

Some devices do support 5.0GHz connections but not the higher channels that DD-WRT firmware offers.

Navigate to Wireless > Basic Settings

Lower the wireless channel setting for the 5.0GHz band that is not showing. Based on our tests the most broadly compatible channels are 36, 48 and 161.

CLICK APPLY SETTINGS

Refresh your device's network adapter

The easiest way to accomplish this is by rebooting your device as the settings to reset your adapter may vary on all types of internet connected devices.

Review wireless Status

Navigate to Status > Wireless

The readouts on this page can help tell if there are errors with the FlashRouter’s wireless. View our article on how to read the Wireless Status page for more information.

Wireless Guest Network Setup – Unbridged (Recommended)

TeamFlashRouters · Jun 12, 2019 ·

If you would like to prevent visitors from connecting to your main WiFi network then you can create a separate Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.

Preparing for Wireless Guest Network Setup

If you have a Dual-band or Tri-Band router you can setup a WiFi Guest Network, creating a separate VLAN (virtual local area network) for your visitors, or in order to segment your VPN networks on any band you like. We recommend using the 2.4GHz network for your DD-WRT Guest Wireless Network so it is compatible with the most possible WiFi devices. Setting up a guest network for visitors in your home allows you to keep them off of your main WiFi network.

We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter. Be sure to pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.

DD-WRT Router Setup for Wireless Guest Network

Enter Wireless settings

Navigate to Wireless > Basic Settings

FlashRouter DD-WRT Wireless Guest Network Settings Unbridged

Under the 2.4GHz or 5GHz Interface click the Add button.

Wireless Network Name (SSID)

Enter the a unique network name for the guest network.

Network Configuration

Unbridged

Force DNS Redirection

Enable

Optional DNS Target

208.67.220.220

IP Address

192.168.12.1

Subnet Mask

255.255.255.0

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged

Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
Click Apply Settings.
Reboot your router.

Enable DHCP for Guest Network

Navigate to Setup > Networking

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged Setting DHCP Server

Scroll to the very bottom of the page and under DHCPD click Add.
Select wl0.1 or ath1.1 depending on your router model.
Click Apply Settings.
Reboot your router.

Depending on the router model and WiFi band you are using, the wireless interfaces will be labelled differently.

This setting can be labelled wl1.1, ath0.1, wl2.1, and so on. Make sure when you get up to the bridge assignment section that you are using the correct guest network Virtual Interface.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Wireless Guest Network Setup – Bridged (Advanced)

TeamFlashRouters · Jun 12, 2019 ·

If you would like to prevent visitors from connecting to your main WiFi network then you can create a Bridged Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.

Preparing for Wireless Guest Network Setup

We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.