FlashRouters Support Portal

Prioritizing Privacy

TeamFlashRouters

FR Privacy App Options Page: Policy routing by Network

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Policy routing by network allows for you to select specific networks that you want to bypass VPN or connect to VPN. First Setup your Guest Network via the FlashRouters Privacy App (LINK).

Global Kill Switch must be Disabled on the Connect page in order to use the Kill Switch by device feature. Also, Policy Routing by Device features will not work at the same time as Policy Routing by Network, you must use one or the other.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Options page.

Select Networks under Policy Routing and identify the network that you plan on adding a policy routing rule for and then select the Action option that you would like to use.

  • Default means the device will go through VPN if active and through ISP if VPN is inactive.
  • Kill-switch disables the internet connection on the specific device if the VPN connection drops.
  • VPN Off send the device traffic directly through your ISP and bypasses the VPN connection.

Click Apply at the bottom of the page.

FR Privacy App Options Page: Policy routing by device

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Policy routing by device allows for you to select specific devices that you want to bypass VPN or connect to VPN.

Global Kill Switch must be Disabled on the Connect page in order to use the Kill Switch by device feature.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Options page.

Identify the device that you plan on adding a policy routing rule for via the device name or the HW (MAC) address and then select the Action option that you would like to use.

  • Default means the device will go through VPN if active and through ISP if VPN is inactive.
  • Kill-switch disables the internet connection on the specific device if the VPN connection drops.
  • VPN-bypass send the device traffic directly through your ISP and bypasses the VPN connection.

Click Apply at the bottom of the page.

If the action settings for a device are reverting back to default then we recommend setting a static IP address for that device in DD-WRT and then following this guide once again.

FR Privacy App Options Page: Name your connected devices

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Name your devices connected to the FlashRouter’s network using the FlashRouters Privacy App. The ability to name and thus quickly identify your devices within the FlashRouters Privacy App will go a long way to keep your network organized.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Options page.

In the Device column, click on the device that you would like to rename, enter the desired device name and click the check mark.

Click Apply at the bottom of the page.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

FR Privacy App Options Page: Check your IP Address

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Check your IP Address from within the FlashRouters Privacy App – an easy way to double check that you are sending all internet traffic through a VPN IP address rather than through your ISP.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Options page.

Click What is my IP? and a notification will appear at the top of the page saying: “Your IP Address is now…”

Check your IP address again by clicking on your current IP address or by refreshing the page and clicking What is my IP? once again. 

FR Privacy App Simple Setup Page: Changing basic router settings

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The Simple Setup tab in the FlashRouters DD-WRT Privacy App gives you an easy way to change the most common router settings without ever having to exit from the FlashRouters Privacy App.

Simple Setup

Navigate to the Status > MyPage page of the DD-WRT settings. Click the FlashRouters Prviacy App logo and select Simple Setup.

Router Local IP Address

The Router Local IP Address is the address you enter into your browser URL to access router settings. If you would like to change your Router IP then simply enter your new IP in the box and a popup will appear asking “Change router local IP address now?” If you click “Cancel” the IP will remain the same. If you click “OK” the IP will change and you will see a message “Please Wait, the page will refresh automatically. You may need to re-connect to your FlashRouter.”

At this time you will need to disconnect and reconnect to the FlashRouter network to gain access to the router at the new IP address. If you refresh the connection to your computer the FR App will load automatically. Otherwise manually enter the new IP address into your browser URL to access at the new IP address.

Username and Password

The Username and Password are used to access the Administration settings of your router as well as the FR App. If you would like to change your admin access credentials then enter your preferred username and password, then click “Apply”.

As soon as you click Apply you will be prompted to enter the new Username and Password to regain access to router settings.

Remember not to forget this login or make any typos when changing as you will need to reset the router to default DD-WRT settings and install the FR App again if this happens.

IPv6

Certain VPN providers and ISP’s may require you to Enable IPv6 in your router settings. To Enable, simply Check the box, then Click Apply. Your router will automatically Reboot and IPv6 will be Enabled.

DNS Servers

Enter any custom DNS servers from a trusted source like Google, OpenDNS, or your VPN provider. If you subscribe to SmartDNS then you may also enter those servers here then click Apply. Your router will automatically Reboot and DNS servers will be updated.

Wi-Fi 2.4Ghz / Wi-Fi 5Ghz

View and/or edit your FlashRouter 2.4Ghz and/or 5Ghz Wi-Fi network SSIDs or Passwords. Click “Apply” and your router will automatically Reboot and 2.4Ghz WiFi network info will be updated.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Why is my DNS showing as 192.168.11.1 on my devices?

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When connected to a FlashRouter’s network the DNS settings of the devices will be reporting as 192.168.11.1. This means that the router is handling DNS internally through the servers you have set in the Setup > Basic Setup section of the router. If you did not set any custom DNS here, then you will using your ISP or VPN DNS servers automatically.

You can always customize the DNS servers in the router to your preferred servers and through DNSmasq the router will use 192.168.11.1 to route these servers to your connected devices.

In some instances disabling DNSMasq in the DD-WRT settings can help unblock previously blocked websites while connected to VPN. This will force devices to report the DNS servers set in the router directly as opposed to 192.168.11.1.

Disabling DNSMasq is not recommended unless FlashRouters specifically advises you but we have seen this work for certain VPN providers. To disable the DNSMasq do the following.

Navigate to Setup > Basic Setup

Disable DNSMaq Settings
  1. Uncheck Use DNSMasq for DHCP.
  2. Uncheck Use DNSMasq for DNS.
  3. Uncheck DHCP-Authoritative.
  4. Click Save.

Navigate to Services > Services

Disable DNSMaq Settings 2
  1. Set DNSMasq to Disable.
  2. Click Apply Settings.
  3. Reboot router.

Why is my Time Zone set to Europe/Berlin?

· ·

Europe/Berlin is the default Time Zone setting for DD-WRT firmware.

To change this to your location’s actual Time Zone do the following.

Navigate to Setup > Basic Setup

Select your actual Time Zone from the dropdown field. Leave the Server IP/Name field blank.

CLICK APPLY SETTINGS

The network may reboot for a moment. Simply reconnect when it is back up.

Disabling the NTP Client setting will result in the VPN connection not working so we ask that you please leave it enabled at all times.

How do I set a Static IP for my device in DD-WRT?

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It can be very useful to setup static local IP addresses for devices on your FlashRouter network. By assigning specific IP’s to specific devices you can better control and manage how your network and the internet interacts with each device.

Once you setup a static IP you can set access restrictions, monitor and control bandwidth, as well as bypass a router VPN connection or setup a device specific Kill Switch. Without a static IP assignment you may lose device specific settings when the DHCP lease to the router expires.

Navigate to Services > Services

Set Static IP by Device MAC Address in FlashRouter DD-WRT Settings
  1. Under Static Leases click Add once.
  2. Fill in the newly appeared fields.
    • MAC Address: Enter the device’s MAC address which can be found on the device itself or on the Status > LAN page.
    • Hostame: Enter a name for the device. Make sure that there are no spaces.
    • IP Address: Enter the desired static IP Address of the device. It should be on the same subnet as the FlashRouter (192.168.11.x)
    • Client Lease Time: Leave this field blank.
  3. Click Apply Settings
  4. Repeat the steps above for each individual static IP address you would like to setup. If you click Add before clicking Apply Settings you will lose the configuration.

If a device has wireless and ethernet capabilities the MAC Addresses will be different for a wireless connection and an ethernet connection. Make sure to set a static IP for both MAC Addresses in this case.

How do I upgrade the Asus Merlin firmware of my FlashRouter?

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Download the latest AsusWRT Merlin firmware build for your specific FlashRouter model at the Asus Merlin download website. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available. Click your router model and then select the Release folder.

Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.

Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.

Navigate to Administration > Firmware Upgrade

AsusWRT Merlin Firmware Upgrade

How do I upgrade the DD-WRT firmware of my FlashRouter?

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The following DD-WRT builds are from 11/24/2024 r58699. Keep in mind that these builds are for upgrading routers that already have DD-WRT firmware flashed. To flash a stock firmware router with DD-WRT firmware see our Flash My Router plan!

Download an updated DD-WRT firmware build for your specific FlashRouter model below. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available below.

Please be aware that FlashRouters is not responsible for any DIY firmware flashing updates. If you have questions or concerns contact FlashRouters Support or check out the DD-WRT Community for additional helpful resources.

Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.

Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.

Navigate to Administration > Firmware Upgrade

Firmware Upgrade page in FlashRouter DD-WRT settings
  1. Do NOT select Reset to Default Settings in the dropdown menu as this will erase all of your FlashRouter settings.
    NOTE: If you are updating from an older DD-WRT build you may be required to reset the router after a firmware update for new features and UI to properly load. You will then be required to setup the administration username and password along with your WiFi and VPN network settings.
  2. Click Choose File and select the file you have downloaded.
  3. Click Upgrade.

How do I save and load a backup file?

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Why should I save a backup file?

Save a backup file of your correctly configured DD-WRT settings to ensure you can load the working settings in a few simple clicks instead of manually configuring each setting in the event of a reset.

Save a backup file

Navigate to Administration > Backup

  1. Click Backup and save / download the file.
  2. Name the backup file “FlashRouter Backup”

Load a backup file

Navigate to Administration > Backup

  1. Click Choose File and find the backup file you previously saved.
  2. Click Restore.
How to Load a Backup File in DD-WRT FlashRouter

How do I schedule a reboot of my FlashRouter?

· ·

Schedule a reboot of the FlashRouter to restart your connection. A reboot of your network can help with stability and prevent the connection from slowing down over time.

Navigate to Administration > Keep Alive

Schedule a Reboot in FlashRouter DD-WRT Settings
  1. Enable Schedule Reboot.
  2. Select At a Set Time, and select the time of the day and day of the week you wish to schedule your reboot.
  3. Click Apply Settings.

How do I change the DHCP range of my FlashRouter?

· ·

Whenever a device joins the FlashRouter network via wired or WiFi connection the DHCP server on the router gives out a local IP address to each device so all these devices can interact on your local network.

Increase the DHCP range to allow more users to automatically be assigned an IP address or decrease the DHCP range to limit the users that are automatically assigned an IP address.

Navigate to Setup > Basic Setup

Change DHCP Range in FlashRouter DD-WRT Settings
  1. Under Network Address Server Settings (DHCP) change the Maximum DHCP Users to your preferred value.
  2. You can edit the Start IP Address to 2 and Maximum DHCP Users to 254 for the most available slots.
  3. Click Apply Settings.

Teamviewer FAQ and Setup

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We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.

What is a Teamviewer session?

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

Do I qualify for a Teamviewer session?

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

How do I schedule a Teamviewer session?

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Recommended computer and network setup

What computer should I use for Teamviewer?

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

I have a Dual Router Setup and a computer with WiFi and Ethernet

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

  1. Connect via wireless to the other router.
  2. Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

I have a Dual Router Setup and a computer with WiFi only

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

I have a Single Router Setup and a computer with WiFi and Ethernet

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

  1. Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
  2. We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

I have a Single Router Setup and a computer with WiFi only

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

How do I download Teamviewer?

Windows

  1. Download Teamviewer for Windows.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Windows

Mac

  1. Download Teamviewer for Mac.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Mac

When should I provide FlashRouters with my Teamviewer User ID and Password?

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.

Connect: Will the FlashRouters Privacy App automatically connect to VPN?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App features an Auto Connect to VPN checkbox. When checked your FlashRouter’s VPN connection will begin as soon as the FlashRouter boots up. Note that the FlashRouter must be connected to the internet when powering up.

Begin the VPN connection in the FlashRouters Privacy App by clicking Connect when Auto Connect to VPN is unchecked.

Connect: Should I be using UDP or TCP for my VPN server?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

For certain providers in the FlashRouters Privacy App you will see two options for each server: UDP and TCP.

Learn more about the difference between UDP and TCP.

Feel free to try either option and see what works best for you.

If your VPN provider does not include both options then it is using UDP by default.

Connect: What is the Global Kill Switch?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App features a Global Kill Switch checkbox. When checked, your FlashRouter’s Internet connection will be disconnect if the VPN connection is dropped. This will ensure that no Internet data passes through the FlashRouter that is not encrypted by VPN.

If this setting is unchecked your Internet connection will resume in the event of a VPN connection drop.

Keep in mind that this setting should be unchecked if you are using the by device Kill Switch setting on the Options tab of the FlashRouters Privacy App.

Connect: Why am I getting an authentication error message?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

FlashRouters DD-WRT Privacy App Authentication Error Readout

An Authentication error message appears when the VPN account login information is incorrect. Review the VPN provider’s Setup guide for the correct VPN username and password to enter.

Connect: Why am I getting a server is down message?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

A Server is down message may appear in the FlashRouters Privacy App when trying to connect to VPN. This may happen if:

  1. The connection did not complete. Try pressing Connect once again.
  2. Your country is blocking OpenVPN connections. Try changing UDP or TCP protocol if applicable.
  3. The server is actually down. Try selecting a different server or server protocol.
  4. The server could be removed from the VPN cluster. Try a different server.

Connect: How do I change my VPN provider in the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Change your VPN provider in a few click with the FlashRouters Privacy App.

FlashRouters DD-WRT Privacy App - Select VPN Provider in Dropdown
  1. On the Connect page select the dropdown that has the current VPN provider you are using.
  2. From the dropdown select the new VPN provider you would like to use.
  3. Be patient as the new provider’s information loads into the FlashRouters Privacy App.
  4. Follow the Setup guide for correctly entering in the information for your new VPN provider in the FlashRouters Privacy App.

Connect: How do I restore the FlashRouters Privacy App to default settings?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Restoring the FlashRouters Privacy App to default settings is recommended if you are experiencing any of the following:

  • FlashRouters Privacy App pages are not loading fully.
  • Connection Status is not reporting accurately.
  • FlashRouters Privacy App processes have slowed down.

Completing this will not the reset the DD-WRT firmware. It will reset the FlashRouters Privacy App settings only.

1. On the Connected page click Logs.

FlashRouters DD-WRT Privacy App - Restore Default Settings

2. Click Reset.

Reset Button used to Restore Default Settings within the DD-WRT FlashRouters Privacy App

3. Follow the Setup guide for your VPN provider.

Options: Why are my action selections changing back to default?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

  1. We recommend using the FlashRouters Privacy App with Google Chrome or Mozilla Firefox. Alternate browsers such as Internet Explorer could cause the FlashRouters Privacy App to not fully load.
  2. Use a fresh Incognito or Private browsing window to make changes.
  3. Make sure you are pressing Apply at the bottom of the page after making any changes.
  4. Rebooting the FlashRouter will refresh the Privacy App and may help if actions are changing back to default.
  5. Restoring the FlashRouters Privacy App to default settings can also help.

Options: Why are certain devices not appearing in the device list?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Follow these steps if your device is not appearing in the device list on the Options page.

  1. Connect your device to the FlashRouter’s network if the device is not appearing in the device list.
  2. Click the Update button above the Device List when connecting new devices to the FlashRouter. Closing the browser entirely and opening a new incognito browser is helpful as well.
  3. Name the device if the Device Name is showing a ‘?’
  4. Setting a Static IP Address for the device within the FlashRouter’s DD-WRT settings will make it appear if the above does not help.

Options: Why do I see a message about disabling shortcut forwarding engine?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

FlashRouters DD-WRT Privacy App - Disable Shortcut Forwarding

Disable Shortcut Forwarding Engine to use the Policy Based Routing for the FlashRouters Privacy App.

Navigate to Setup > Basic Setup

FlashRouters DD-WRT Privacy App - Disable Shortcut Forwarding in DD-WRT Admin settings
  1. Set Shortcut Forwarding Engine to Disable.
  2. Click Apply Settings.

Options: How do I update the FlashRouters Privacy App?

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Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

When an update is available for the FlashRouters Privacy App there are two ways of updating:

  1. Click the Update button that appears at the bottom of the Options page in the FlashRouters Privacy App.
  2. Power the FlashRouter off and back on for 30 seconds. Power cycling installs a fresh version of the App automatically and will push through the Update.

Options: Why do I see a ‘?’ for the device name?

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FlashRouters DD-WRT Privacy App - Options Page Question Mark

Depending on the device you may notice ‘?’s appearing as the device name. If the device does not have an internal name assigned to it this ‘?’ mark will appear.

Use the MAC address/Hdwr address to identify the device. Typically the MAC address is written physically on the device.

Click the ‘?’ and then rename the device as desired. Click the check mark after doing so.

Then click Apply.

Options: Why are the VPN off and on boxes grayed out?

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With the VPN connected the VPN off and on box are grayed out therefore you must disconnect from VPN to edit those fields.

FlashRouters DD-WRT Privacy App - Options Page Policy Based Routing by Website Error
  1. Navigate to the Connect page and click Disconnect.
  2. Return to Options and make the changes to the VPN off and on fields as desired. Click Apply.
  3. Navigate to the Connect page and click Connect.

How do I navigate to Options and Simple Setup in the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Navigate to the Simple Setup and Options pages within the FlashRouters Privacy App to access additional features.

FlashRouters DD-WRT Privacy App - Options Page Access

Click on the FlashRouters Privacy App logo to display the pages available in the FlashRouters Privacy App.

Why is my FlashRouters Privacy App loading slowly?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App contains the .ovpn information for thousands of servers. Having this information makes it easy to connect to VPN with no configuration required but can take some time to load. We ask that you be patient when loading the FlashRouters Privacy App.

  1. We recommend using the FlashRouters Privacy App with Google Chrome or Mozilla Firefox. Older browsers such as Internet Explorer could cause the FlashRouters Privacy App to not fully load.
  2. Rebooting the FlashRouter will refresh the Privacy App and may help if loading takes too long.
  3. Restoring the FlashRouters Privacy App to default settings can also help.