FlashRouters Support Portal

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How do I change the DHCP range of my FlashRouter?

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Whenever a device joins the FlashRouter network via wired or WiFi connection the DHCP server on the router gives out a local IP address to each device so all these devices can interact on your local network. Increase the DHCP range to allow more users to automatically be assigned an IP address or decrease the [...]

Teamviewer FAQ and Setup

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We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time. What is a Teamviewer session? A Teamviewer session is the most hands on method of receiving support from FlashRouters. A support [...]

Roqos VPN Connected, but my device IP is unchanged

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If your VPN Out page in your Roqos settings is reporting that you are Connected to your VPN provider but your IP Address and location have not changed when you visit What is my IP address? follow the below checklist. Double check that your device is connected to the Roqos network Since the Roqos UI is being [...]

How do I access my Roqos device settings?

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Your Roqos Core's settings or UI (User Interface) is accessible via a secure cloud based connection rather than the typical local access of other routers. This means that you can manage your Roqos from anywhere in the world not just at home. Visit the Roqos Login URL From any device that has a browser such [...]

Change server locations on ExpressVPN/Aircove firmware

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You can change the ExpressVPN server location at any time so your Internet connection appears as originating from that location. 1. Connect to the FlashRouter's network via ethernet cable or wireless. 2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL. 3. Login with your ExpressVPN FlashRouter admin password. 4. Click the [...]

Using Device Groups to bypass VPN on ExpressVPN/Aircove firmware

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Bypassing the ExpressVPN tunnel on certain devices allows you to have multiple IP Addresses while connected to the same router. This feature is very helpful with certain websites where VPN is blocked such as streaming services and banking information. 1. Connect to the FlashRouter's network via ethernet cable or wireless. 2. Open your web browser [...]

Separate 2.4GHz and 5GHz Wi-Fi bands on ExpressVPN/Aircove firmware

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By default ExpressVPN firmware bonds the 2.4GHz and 5GHz wireless networks to a single wireless network name. Your device will automatically choose which one will provide the best connection. You can separate these networks to have unique Wi-Fi names so you can control which network your devices will use. 1. Connect to the FlashRouter's network [...]

Change Wireless Channels on ExpressVPN/Aircove firmware

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Changing the wireless channel on your ExpressVPN FlashRouter can help with WiFi stability and allows you to use a wireless channel with less traffic in your local environment. 1. Connect to the FlashRouter's network via ethernet cable or wireless. 2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL. 3. Login with [...]

Change VPN Protocols on ExpressVPN/Aircove firmware

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Changing the VPN protocol your ExpressVPN FlashRouter is using can help with obtaining faster speeds while connected to VPN and connectivity issues in some regions of the world. A great advantage of using ExpressVPN firmware is the ability to use multiple protocols such as OpenVPN, IKEv2, and ExpressVPN's own protocol Lightway. 1. Connect to the [...]

ExpressVPN/Aircove FlashRouter Internet Setup and Activation

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Follow this article when you receive your new ExpressVPN FlashRouter to connect your FlashRouter to the Internet via ExpressVPN and customize your network so it is ready to use. Obtain your ExpressVPN Activation Code If you are not already an ExpressVPN user Sign Up Now. 1. Visit ExpressVPN's website login page. 2. Copy your ExpressVPN [...]

How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

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When is a router reset needed? A reset of the FlashRouter should only be performed in the following instances: You have exhausted all other troubleshooting methods and cannot access your router settings. Password to access the FlashRouter's settings are not working. Power light on the router is blinking steadily. Router is not accessible after upgrading [...]

How do I check for static network settings on my devices?

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Static network settings set on a device from a previous connection will interfere with the FlashRouter's network. Typically the FlashRouter's network performs best when connected devices are set to automatically use the FlashRouter's IP Address and DNS. Make sure you are connected to the FlashRouter's network via ethernet or WiFi. Keep in mind these instructions [...]

What do the lights on my Roqos Core mean?

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White (looks blueish white on Teal colored Roqos Cores): System startup Solid Red: System is up, but there is no internet connection. Roqos Core cannot detect a network link either. Flashing Red: System is up and there is an ethernet cable connected to Internet port, however Roqos Core is unable to reach the internet. Usually [...]

How do I change my Wireless Network Name (SSID)?

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Change the FlashRouter's wireless network name to any name you like. Navigate to Wireless > Basic Settings Click into the Wireless Network Name (SSID) field and enter in the new wireless name you would like to use. Click Apply Settings. Reconnect to the wireless network using your new wireless network name.

My 2.4GHz network is not showing up

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If you ever have an issue with WiFi, you can always wire directly into the FlashRouter to verify and/or update your current WiFi settings. Enter the recommended wireless settings Our team has tested the wireless functionality for each FlashRouter that we offer and shared our recommended wireless settings in our Wifi Setup area. Replicate the [...]

My 5.0GHz network is not showing up

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Verify the device supports 5GHz 5.0GHz networks are not compatible with all devices so first make sure that you device's wireless adapter supports 5GHz wireless frequencies. If you are not sure, find out if your device support 5 GHz via Google search or by looking in the wireless hardware details in the device's network settings. [...]

Wireless Guest Network Setup – Unbridged (Recommended)

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If you would like to prevent visitors from connecting to your main WiFi network then you can create a separate Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, [...]

Wireless Guest Network Setup – Bridged (Advanced)

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If you would like to prevent visitors from connecting to your main WiFi network then you can create a Bridged Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, [...]

Which DD-WRT wireless extender setup should I be using?

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FlashRouters supports four unique DD-WRT wireless extender setups - options similar to an open source Mesh network. Each different wireless extender configuration serves a different purpose. Read below to see which guide fits your configuration requirements! Wireless RepeaterWhy should I choose Wireless Repeater Setup? If you have a MiFi wireless only internet connection or other [...]

Wireless Repeater Setup

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If you need to extend your wireless and wired connection capabilities, you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to your main router via WiFi and then creates a completely separate network segment for you. This new “repeater” network then transmits your internet signal via FlashRouter LAN [...]

Wireless Repeater Bridge Setup

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If you need to extend your connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Repeater Bridge. In Wireless Repeater Bridge mode the FlashRouter connects to your main router on the same subnet via WiFi, and then transmits your internet signal via [...]

Wireless Client Bridge Setup

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If you need to extend your wired connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Client Bridge. In Wireless Client Bridge mode the FlashRouter connects to your main router via WiFi, and then transmits your internet signal via the FlashRouter LAN [...]

Wireless Access Point Setup

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A Wireless Access Point is a setup that has the FlashRouter using an existing network's DHCP instead of assigning its own. The FlashRouter's WAN/Internet port should be not be connected to your modem or other router while performing this setup. Preparing for Wireless Access Point SetupLocate the Local IP Address of the existing wireless network [...]

Connect FlashRouter to Internet

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All FlashRouters are compatible with all ISP service types such as fiber, cable, DSL, and satellite. As long as you have a modem, modem/router, or router capable of an ethernet connection your FlashRouter will have no problems connecting to the internet. Internet Service Providers (ISP) include a modem or modem/router combo to connect your network [...]

Access FlashRouter DD-WRT firmware settings

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You must be connected to the FlashRouter network via ethernet or WiFi connection on your device in order to be able to access the FlashRouter's firmware settings. Why do I need to access my FlashRouter's settings? It is important to understand how to access your router if you want to: Change WiFi or admin passwords [...]

What are some extra steps I can take to secure my network?

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DD-WRT open source firmware removes many firmware vulnerabilities and backdoor access issues that may cause problems in stock firmware. DD-WRT is also updated more frequently than stock firmware, so be sure to always check with the FlashRouter support team to see which DD-WRT build we recommend for the highest level of security for your router [...]

IPv6 Internet Setup

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Most ISPs only support IPv4. Unless your ISP supports IPv6 then enabling it on the FlashRouter will not enable it across your network. For most VPN users IPv6 should remain disabled as the VPN connection was designed to operate under IPv4 addresses only. Enabling IPv6 in this instance may compromise the security of the VPN [...]

PPPoE Internet Setup

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Most ISPs do not require PPPoE credentials. If you are certain this is an ISP requirement in your setup, we kindly ask that you get in touch with your ISP to verify that they do in fact require PPPoE authentication and to provide you with the correct credentials to enter into your FlashRouter. Before you [...]

AirVPN Manual OpenVPN Setup

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Preparing for Manual AirVPN SetupObtain your AirVPN OpenVPN Information If you are not already a AirVPN user Sign Up Now. 1. Log in to your account on the AirVPN website. 2. Click on the Client Area tab. 3. Click on the Config Generator subtab. 4. Click on the Router icon under Choose your Operating System. 5. [...]