FlashRouters Support Portal

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Connect FlashRouter to Internet

· ·

All FlashRouters are compatible with all ISP service types such as fiber, cable, DSL, and satellite. As long as you have a modem, modem/router, or router capable of an ethernet connection your FlashRouter will have no problems connecting to the internet.

Internet Service Providers (ISP) include a modem or modem/router combo to connect your network devices to the internet. In some instances your ISP will provide a separate router as well as the modem. You can replace this router with a FlashRouter or use both in a dual router setup.

Single router setup

If you would like to replace your outdated router or avoid paying to rent a router from your ISP then you should use a FlashRouter as the only WiFi device in your network.

In a single router setup the FlashRouter will be wired directly to your modem via ethernet cable and will be the only router in the setup.

Connect to your ISP modem

Wire an ethernet cable from an open ethernet port on your modem to the WAN/internet port of the FlashRouter.

FlashRouters Single Router Setup

On Asus FlashRouters the WAN/internet port will be blue.

Asus Wifi Setup - back panel

On Linksys FlashRouters the WAN/internet port will be yellow.

Linksys Wifi Setup - back panel

On Netgear FlashRouters the WAN/internet port will be yellow.

Netgear Wifi Setup - back panel

Power cycle modem and router

Once you have properly connected an ethernet cable from your modem into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.

  1. Power off your ISP modem and the FlashRouter.
  2. Power on the ISP modem and wait for it to fully boot up.
  3. Power on the FlashRouter.

Dual router setup

If you would like to keep your existing WiFi network in place, and simply want to add in a VPN WiFi network with a FlashRouter then you can do so using a dual router setup. No settings in your existing network router need to change to add a FlashRouter in a dual router setup. Since we preset all FlashRouters to a unique Local IP Address, there won’t be a conflict with your existing router.

In a dual router setup the FlashRouter is wired to your existing router via ethernet cable and you will have two completely segmented WiFi networks available.

Connect to your existing router

Remember if your existing router is connecting to the internet without issue already, make sure to keep the ethernet cable between your modem and existing router internet port in place.

Now connect another ethernet cable from a LAN/numbered port on your existing router to the WAN/internet port of the FlashRouter.

Reference the images above to see your WAN/internet port color.

FlashRouters Dual Router Setup

Power cycle all network devices

Once you have properly connected an ethernet cable from your existing router into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.

  1. Power off your ISP modem, existing router, and the FlashRouter.
  2. Power on the ISP modem and wait for it to fully boot up.
  3. Power on the existing router and wait for it to fully boot up.
  4. Power on the FlashRouter.

Verify a successful internet connection

Once the power cycling steps are complete and the FlashRouter is powered up, start connecting your internet capable devices via ethernet or WiFi. Visit any website and make sure the page fully loads.

If you want to check your internet IP address that is visible to websites and services that you visit over the internet check out WhatIsMyIPAddress.com.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Device Settings That Can Interfere With Your Router VPN

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If your router VPN is connected and working on other devices but one phone, tablet, computer, or streaming device shows the wrong IP address, wrong location, cannot access certain websites, or behaves differently, check the affected device before changing the router.

VPN applications, privacy features, custom DNS settings, antivirus software, firewalls, browser settings, and corporate security software can all change how traffic is handled directly on a device.

This guide applies to all FlashRouter types and VPN providers.

Jump to a Section

Start Here: Is the Problem the Router or One Device?

Before changing your router VPN configuration, compare the affected device with another device connected to the same FlashRouter.

If several devices show the correct VPN IP and location while only one device does not, the router VPN is already demonstrating that it can route traffic through the VPN.

Focus troubleshooting on the affected device.

If every device connected to the FlashRouter has the same VPN problem, continue with router-level VPN troubleshooting instead.

Privacy Hero users should also check the Privacy Hero dashboard. If the VPN itself displays Failed, Disconnected, Connecting, or a timeout error, troubleshoot that connection before changing device settings.

Disconnect VPN Applications Running on the Device

Do not run a VPN application directly on the device while troubleshooting a VPN running on your router.

This includes applications from NordVPN, ExpressVPN, Surfshark, Proton VPN, IPVanish, Private Internet Access, Mullvad, corporate VPN providers, and other VPN services.

If both the router VPN and device VPN are active, the device VPN can take control of that device’s traffic after it passes through the router.

This can cause:

  • An unexpected public IP address.
  • An unexpected VPN location.
  • Websites or applications not loading.
  • Streaming region problems.
  • DNS problems.
  • Slow or unstable connections.
  • One device behaving differently from other devices on the same router.

Disconnect the VPN application completely before testing the router VPN.

Closing the VPN app window may not disconnect the VPN. Confirm in the application or device network settings that the device-level VPN is actually disconnected.

iPhone and iPad: Check Private Relay and Limit IP Address Tracking

Apple devices include privacy features that can change how supported internet traffic is handled and make router VPN testing more difficult.

Limit IP Address Tracking

To temporarily disable Limit IP Address Tracking for your FlashRouter WiFi network:

  1. Open Settings.
  2. Select Wi-Fi.
  3. Tap the information button next to the FlashRouter WiFi network.
  4. Find Limit IP Address Tracking.
  5. Turn it Off.
  6. Disconnect from WiFi and reconnect.
  7. Test the connection again.

This setting is configured per WiFi network, so make sure you are changing it for the FlashRouter network being tested.

iCloud Private Relay

iCloud Private Relay can also alter IP address visibility for supported traffic.

For troubleshooting:

  1. Open Settings.
  2. Tap your Apple Account/name.
  3. Select iCloud.
  4. Select Private Relay.
  5. Temporarily turn Private Relay Off.
  6. Reconnect to the FlashRouter.
  7. Test the IP address and connection again.

These settings can be restored after testing.

Android: Check Private DNS and Always-On VPN

Android devices can have DNS and VPN settings that operate independently of the router.

Private DNS

Android Private DNS can send DNS requests to a selected DNS provider instead of relying solely on the DNS configuration supplied by the router.

If you are troubleshooting DNS, website access, streaming, filtering, or location behavior:

  1. Open Settings.
  2. Select Network & internet.
  3. Select Private DNS.
  4. Temporarily select Off.
  5. Save the setting.
  6. Reconnect to the FlashRouter WiFi.
  7. Test again.

Android menus vary by manufacturer and Android version. Search the device Settings for Private DNS if necessary.

Always-On VPN

An Android VPN application can be configured to automatically reconnect even after you believe the VPN has been disconnected.

  1. Open Settings.
  2. Select Network & internet.
  3. Select VPN.
  4. Select the configured VPN.
  5. Disable Always-on VPN while testing.
  6. Check whether Block connections without VPN is enabled and temporarily disable it if necessary for testing.

Then reconnect to the FlashRouter and test the router VPN again.

Check Antivirus, Firewall, Browser, and Work Security Settings

If the problem affects a computer or only occurs in one browser, check for software that modifies network traffic directly on the device.

Antivirus and Internet Security Software

Security applications may include network features such as:

  • Web Protection.
  • Safe Browsing or Secure Web.
  • Network Protection.
  • DNS Protection.
  • HTTPS scanning.
  • Tracking protection.
  • Built-in VPN services.
  • Firewall controls.

Temporarily disable the relevant network protection feature and test again. You do not normally need to disable the entire antivirus product.

Third-Party Firewalls

A third-party firewall can block applications, DNS requests, VPN-related traffic, or specific network interfaces.

Temporarily disable the firewall and test the connection. If the problem disappears, re-enable the firewall and review its network rules.

Browser VPN, Proxy, and Secure DNS

Browsers and browser extensions can also use their own:

  • VPN services.
  • Proxy connections.
  • Secure DNS or DNS-over-HTTPS.
  • Privacy or filtering extensions.
  • Location-changing extensions.

If the problem occurs only in one browser, test another browser without extensions or custom networking settings.

Work and Corporate Devices

Company-managed computers and mobile devices may use corporate VPN clients, DNS filtering, web filtering, endpoint security, device-management profiles, or zero-trust networking software.

These systems may intentionally override the local router’s network behavior.

If a personal device works correctly on the same FlashRouter while a company-managed device does not, the company security configuration may be responsible.

Run a Clean Router VPN Test

For the cleanest test, temporarily remove device-level networking variables and let the FlashRouter VPN handle the connection.

  • FlashRouter VPN: On
  • Device VPN: Off
  • iCloud Private Relay: Off while testing
  • Limit IP Address Tracking: Off while testing
  • Android Private DNS/custom DNS: Off while testing
  • Always-On VPN: Off while testing
  • Third-party network filtering: Off while testing

Then:

  1. Disconnect the affected device from WiFi.
  2. Reconnect it to the FlashRouter.
  3. Open a fresh private/incognito browser window.
  4. Check the device’s public IP address and location.
  5. Compare the result with another device connected to the same FlashRouter.

If the second device shows the correct VPN IP but the affected device does not, continue troubleshooting settings or software on the affected device.

If all devices show the same incorrect IP address or all devices fail to use the VPN, continue with router-level VPN troubleshooting.

Privacy Hero VPN Connected but Device Still Shows the Wrong IP?

Privacy Hero provides device-level VPN controls. Make sure the affected device is actually assigned to use the VPN.

  1. Open app.privacyhero.com.
  2. Open the Devices section.
  3. Select the affected device.
  4. Confirm VPN protection is enabled for that device.
  5. Disconnect any VPN application running directly on the device.
  6. Test the public IP address again.

If other Privacy Hero devices show the correct VPN IP and only one device remains incorrect, continue with the device-level checks above.

Related FlashRouters Guides

How to Use ASUS VPN Fusion: Assign Devices and Multiple VPNs

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ASUS VPN Fusion lets supported AsusWRT routers run VPN client profiles and decide which connected devices use each VPN connection. You can send the entire network through one VPN, use separate VPN profiles for selected devices, or leave certain devices on the regular ISP connection.

This guide covers how to use ASUS VPN Fusion to assign devices to specific VPN connections, manage multiple VPN profiles simultaneously, and choose which devices use a VPN or connect directly through your ISP. These features work with supported VPN providers and protocols, including WireGuard and OpenVPN.

Open VPN Fusion

  1. Connect your computer or phone to your ASUS FlashRouter’s WiFi or LAN.
  2. Open http://www.asusrouter.com or the router’s LAN IP (often 192.168.50.1) and log in. See How to Access Your AsusWRT FlashRouter Settings.
  3. Go to VPN > VPN Fusion. Add and configure at least one working VPN client profile before assigning devices.
ASUS VPN Fusion page with Add Profile and Internet Connection
VPN Fusion displays your saved VPN profiles and the Add Profile option.

Method 1: Apply One VPN to All Devices

Use this option when you want the selected VPN profile to be your router’s default connection.

  1. In VPN Fusion, open the VPN profile that should provide the default internet route.
  2. Enable Apply to all devices (or Default Connection in firmware that uses that label).
  3. Click Apply all settings, then enable the VPN profile.
  4. Connect a test device to the router and check its IP. If you use per-device overrides, verify those rules separately.
ASUS VPN Fusion Apply to all devices setting and device count
Enable Apply to all devices to use the selected VPN as the default connection.

Method 2: Send Only Selected Devices Through a VPN

  1. In VPN Fusion, turn off Apply to all devices for a profile when you do not want that VPN used network-wide.
  2. Open the profile’s Device area using the pencil/edit icon or the firmware’s device-assignment control.
  3. Select the intended devices (for example, a TV and streaming box), confirm with OK, then click Apply all settings.
  4. Enable the VPN profile and verify the selected devices’ public IPs.
  5. For devices that should use the normal ISP internet, leave them on the Internet Connection route or explicitly set the Internet/bypass rule available in your firmware. Remove any conflicting VPN assignments.

Important: A device being connected to ASUS WiFi does not guarantee that it is assigned to the desired VPN. Check the assigned profile and the actual public IP.

How Multiple VPN Connections Work

On supported models, VPN Fusion can keep several VPN connections active and route different devices through different providers at the same time. For example:

TVNordVPN — WireGuard
LaptopProton VPN — OpenVPN
Streaming deviceSurfshark — OpenVPN
Work computerRegular ISP connection

You may be able to run one WireGuard profile and multiple OpenVPN profiles concurrently, but connection limits and supported combinations vary by ASUS router model and firmware. Adding many saved OpenVPN profiles is not the same as having all of them connected at once.

  1. Create separate profiles with clear names, such as Nord-US-WG, Proton-US-OVPN, and Surfshark-UK-OVPN.
  2. Enable only the profiles you need and confirm each shows connected.
  3. Assign each client device to the appropriate active profile; avoid applying conflicting default routes.
  4. Verify each device’s observed IP and server country. If one tunnel fails, test it individually with the other profiles temporarily disabled.

ASUS reference: How VPN Fusion handles multiple tunnels and devices.

Confirm a Device Is Actually Using the VPN

  1. In VPN Fusion, confirm the target profile’s connection status is active.
  2. Check the device’s assignment in the ASUS VPN Fusion interface.
  3. On that same device, visit IPLeak.net or another public-IP checker.
  4. Compare the reported public IP and location with the VPN server assigned to that device.
  5. If the device still shows your ISP IP, test with its own VPN app and iCloud Private Relay / Private DNS / browser proxy disabled. Use Device Settings That Can Interfere With Your Router VPN.

Quick isolation test

  1. Turn off VPN Fusion routing for a test device and confirm ISP internet works.
  2. Turn on just one known-working VPN profile for that device.
  3. Recheck public IP. If it now works, reintroduce other profiles/assignments individually.

Want a Separate WiFi Network With or Without VPN?

Rather than selecting devices one at a time, supported ASUS routers offer Guest Network Pro or Network > VPN Network features that can associate a WiFi SSID with VPN routing. See ASUS Guest WiFi With or Without VPN: Setup Guide.

On routers with only the traditional Guest Network feature, available VPN-by-SSID behavior may differ; do not assume the standard guest SSID bypasses a network-wide VPN default.

Related AsusWRT Guides

Upgrade your ASUS router

Explore the Latest WiFi 7 ASUS FlashRouters

Looking for a newer ASUS router? Browse WiFi 7 models available from FlashRouters and compare features to find the right fit for your home or office. VPN Fusion and other features vary by router model and firmware.

Shop ASUS WiFi 7 Routers →

Service Plan FAQs

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Service Plan FAQs

Is the service plan a one time purchase or does it renew?

All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.

What is included with a FlashRouter?

  • On-demand Installation of enhanced firmware and our exclusive FlashRouters VPN Privacy App.
  • Custom setup guide.
  • Power cord and an ethernet cable.
  • Individual VPN Account Setup/Pre-configuration (On Request)
  • 1 year open source hardware warranty.
  • 30 day satisfaction guarantee.
  • Initial basic setup assistance via e-mail. For any advanced setups/configurations, live chat or remote assistance, a service plan purchase is required.

Does the service plan include a VPN subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Do I have to buy a service plan?

Our routers are priced for the custom upgrades performed at our warehouse, testing expenses and keeping the FlashRouter App update to date.

Our service plan has three levels as an optional add-on with your purchase to get continued direct assistance from our team. This is especially useful to customers who are less tech savvy and want direct access to our support team to make sure their network is running exactly how they desire. Here is how these plans differ

Bronze – Basic E-mail Support
Silver – E-mail and Live Chat Support.
Gold – E-mail, Live Chat, and Remote One-on-One Sessions

Each situation and user has different needs and expertise. Our team of US-based support agents are highly trained specialists in VPN and DD-WRT router setup. From firmware updates to networking configuration/troubleshooting,solutions, the purpose of our Service Plans is to help our customers in whatever level they deem necessary.

Does FlashRouters offer phone support?

At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner. However, with a purchase of a Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.

Do I need a Service Plan for a firmware upgrade?

Firmware upgrades are free of charge to any FlashRouter customer!

You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.

If you want the help of our Support Team to assist in this upgrade, you can always sign up for our Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!

What does the warranty cover?

Our complimentary 1-year hardware warranty does not include tech support outside. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.

Can I purchase a router without a service plan and subscribe later?

Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.

Parental Controls on Roqos

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The Roqos Core includes a suite of user access settings which can be used as Parental Controls.
You can create individual user profiles and assign specific devices. Using these profiles you can restrict access, block certain content, or even monitor internet usage if you choose to do so.

Create User Profiles

  1. Using the navigation pane on the left of the screen, select USERS.
  2. Select the ADD USER button at the top of the menu.
  3. Create a name to identify the user. You may also add a photo or picture to associate with this user however this is optional.
  4. Select the SAVE button at the bottom of the menu.

Assign Devices

  1. Once you have created a user, you must assign one or more devices to the user.
  2. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  3. You are now in the USER/GROUP PROFILE menu.
  1. Select DEVICES.
  2. Select ADD DEVICE.
  1. The ADD DEVICES menu lists all devices which are currently or previously connected to the Roqos. You cannot assign a device to a user unless it has been connected to the Roqos. 
  2. Use the check box to select one or more devices and then select the SAVE button to assign the device to the user.

A device can only be assigned to one user. Access restrictions you place on a user such as scheduled internet access or content restriction will apply to all devices assigned to that user regardless of who in your home is actually using the device at that time.

Turn Off Internet Access

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list
  2. You are now in the USER/GROUP PROFILE menu
  3. Use the PAUSE button next to the user’s name to halt all internet access to the devices assigned to this user. Conversely, you can restore internet access by pushing the PLAY button here as well.

Schedule Internet Access

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select SCHEDULE PAUSES. You can create multiple schedules for each user to pause their internet access on a daily recurring basis for every day of the week.

Enable Content Filters

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select FILTER. Use existing category and content filters provided by Roqos and customize with your own blocked and allowed site lists.
  4. Select SAVE.

Monitor Internet Usage

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select USAGE HISTORY. Access usage data for all devices assigned to this user. This includes websites visited and activity times.

Please note that in order to collect device information, you must enable this functionality on your Roqos. It is disabled by default.

  1. Using the navigation pane on the left of the screen, select ADVANCED SETTINGS.
  2. Select MISCELLANEOUS.
  3. Activate the COLLECT USER INTERNET USAGE and COLLECT DEVICE DATA USAGE options.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

NordVPN Setup for AsusWRT: Token, WireGuard & OpenVPN

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Set up NordVPN on an ASUS router using AsusWRT VPN Fusion. Supported ASUS firmware offers three different VPN types: NordVPN (access-token integration), WireGuard (downloadable .conf file), and OpenVPN (manual service credentials plus an .ovpn file). Choose the method that matches your needs and your router’s available options.

All configuration is completed directly through your ASUS router’s administration interface using VPN Fusion. Before starting, make sure your router is connected to the internet, your firmware supports VPN Fusion, and you have an active NordVPN subscription.

Which NordVPN Option Should You Choose?

1. NordVPN

NordVPN access token and a country/region dropdown. The built-in ASUS/NordVPN integration is the simplest approach if you only need a country, not an exact server file.

Follow token setup →

2. WireGuard

Import a NordVPN .conf configuration file for a server selected in Nord Account. Useful when you want a downloaded profile for a particular server.

Follow WireGuard setup →

3. OpenVPN

Import a NordVPN .ovpn server file and enter your separate manual service username and password. Also used for NordVPN Dedicated IP.

Follow OpenVPN setup →

Option 1: NordVPN Dropdown — Token-Based NordLynx

Select the NordVPN type inside VPN Fusion. This is the integrated token-based setup and offers a country/region selection, rather than a manually imported server file.

  1. In Nord Account, open NordVPN Access Tokens and complete email/account verification if requested.
  2. Generate an access token, choose an expiry period if NordVPN offers that setting, and copy the token immediately (it may only be displayed once).
  3. On your ASUS router, open VPN > VPN Fusion > Add profile.
  4. Set VPN Type to NordVPN. Name the profile, select your preferred Region, and paste the token.
  5. Choose Apply to all devices if you want it as the default route, or assign only selected devices (see the VPN Fusion guide below).
  6. Click Apply and Enable / Apply all settings, as shown in your firmware, and verify the profile connects.
ASUS VPN Fusion NordVPN VPN type with Region and Token fields
Keep: existing ASUS NordVPN region/token form (remove any private token before publishing).

Need a specific server? Use the separate WireGuard file method below or the OpenVPN configuration-file method. Do not expect the token-based country dropdown to accept a .conf or .ovpn file.

Option 2: WireGuard Dropdown — Import a NordVPN .conf File

NordVPN now provides downloadable WireGuard configuration files through its manual server recommendation page. This is different from the built-in NordVPN token option in VPN Fusion.

  1. Sign in to Nord Account and open NordVPN Server Recommendation.
  2. Choose your preferred country and server; use the available filters if you need to narrow the list. Select a currently available server.
  3. Choose Get setup configuration, select WireGuard from the protocol menu, and click Download config. Save the downloaded .conf file.
  4. In your ASUS router settings open VPN > VPN Fusion > Add profile, then set VPN Type to WireGuard (not NordVPN).
  5. Use the ASUS Import configuration / file-import control to select the NordVPN .conf file. Confirm the imported parameters and save the profile.
  6. Choose the target devices or enable the default/all-devices route. Click Apply and Enable, then check the VPN status and your public IP.


NordVPN’s official instructions: How to download WireGuard and OpenVPN configuration files.

Option 3: OpenVPN Dropdown — Credentials + .ovpn File

OpenVPN requires two separate items: the configuration file for your desired server and NordVPN’s manual service credentials. Your normal Nord Account email/password is not the correct credential pair for this method.

  1. Open NordVPN Manual Service Credentials and copy the service username and service password after any required verification.
  2. Open NordVPN OpenVPN Configuration Files and choose a server/location. Download its UDP .ovpn file, or TCP .ovpn if UDP does not work on your network.
  3. On ASUS, go to VPN > VPN Fusion > Add profile and set VPN Type to OpenVPN.
  4. Enter a connection name, Import .ovpn file, and paste the NordVPN manual service username and password in the corresponding fields.
  5. Choose devices or Apply to all devices, then click Apply and Enable. Confirm VPN Fusion shows a successful connection.
ASUS VPN Fusion OpenVPN VPN type with OVPN import and username password fields
Keep: existing ASUS OpenVPN profile form. New screenshots should use a larger clean capture if available.

Server selection: The location is controlled by the server named in the imported .ovpn file. To switch locations, import another server file or use a separate OpenVPN profile.

NordVPN Dedicated IP — OpenVPN Only

If you have purchased and activated the NordVPN Dedicated IP add-on, use your specific Dedicated IP OpenVPN configuration file. Do not select the ordinary NordVPN token integration or a regular shared server.

  1. In your Nord Account, open the Dedicated IP details and download the assigned server’s OpenVPN UDP or TCP configuration file, following NordVPN Dedicated IP manual configuration instructions.
  2. Open NordVPN Manual Service Credentials and copy the manual username and password.
  3. In ASUS VPN Fusion > Add profile, choose OpenVPN.
  4. Import the Dedicated IP .ovpn file, enter manual service credentials, save, enable, and verify the public IP matches your assigned Dedicated IP.

Assign Devices, Verify the VPN, and Troubleshoot

One VPN for everyone, or different VPNs for different devices?

VPN Fusion lets you use a VPN profile as the default connection for all devices or assign specific client devices to different profiles. Some supported ASUS models can maintain one WireGuard tunnel alongside multiple OpenVPN profiles, but the number of simultaneous tunnels is model/firmware dependent; creating multiple profiles does not mean all can be active simultaneously.

For step-by-step device assignments, default routing, profile conflicts, and bypassing the VPN, see How to Use ASUS VPN Fusion and Assign Devices to VPN Profiles. For a dedicated WiFi network with VPN or ISP routing, see ASUS Guest Network VPN / No-VPN Setup.

Verify the IP of the actual device

  1. Confirm your chosen profile shows Connected in VPN Fusion.
  2. Join the ASUS WiFi or LAN using a device that is actually assigned to that VPN profile.
  3. Open NordVPN IP Address Check and compare the public IP/location with the intended server or Dedicated IP.
  4. If the device shows an ISP IP, first check Apply to all devices and the per-device assignments in VPN Fusion.
  5. Disconnect a NordVPN app, Apple iCloud Private Relay, browser VPN/proxy, or other device-level network service during testing. Follow Router VPN Shows Wrong IP? Check Device Settings.

If VPN Fusion will not connect

  1. Temporarily disable the failing profile and confirm the ASUS router works using its normal ISP internet connection.
  2. For NordVPN type, check that the access token is valid and hasn’t expired; regenerate if needed.
  3. For WireGuard, import a fresh .conf from the Nord server recommendation page and make sure the profile is enabled.
  4. For OpenVPN, double-check manual service credentials (not website credentials) and try a different server file or TCP instead of UDP.
  5. Check that device-assignment rules point to the intended active profile, then retest with one clean device.

NordVPN Routers & Offers

Shop NordVPN-Ready FlashRouters

Compare ASUS and Privacy Hero router options and choose the hardware that fits your VPN and network requirements.

Browse NordVPN Routers →

NordVPN Partner Offer

Need NordVPN service? See the current FlashRouters NordVPN promotional offer. Subscription pricing and terms are shown on the offer page.

See NordVPN Offer →

Related AsusWRT Guides

Upgrade your ASUS router

Explore the Latest WiFi 7 ASUS FlashRouters

Looking for a newer ASUS router? Browse WiFi 7 models available from FlashRouters and compare features to find the right fit for your home or office. VPN Fusion and other features vary by router model and firmware.

Shop ASUS WiFi 7 Routers →

Router FAQs

· ·

Router FAQs

What is an IP Address?

An IP (Internet Protocol) Address is a numerical assignment for each device (cell phone, iPad, laptop computer, printer etc) inside a network that uses the Internet Protocol for communication. Internet Protocol is responsible for routing information packets across network boundaries. It is the main protocol establishing the Internet.

An IP address serves two predominant functions. First is to host or network interface identification. Second, it provides location addressing. To put it bluntly, an IP address tells wherever you are connecting, to whom you are visiting, and where you are located.

What is DNS?

DNS (Domain Name System) is a protocol within the TCP/IP protocol that uses a set of standards for how computers exchange data on the Internet and on many private networks.

The basic job of DNS is to convert a user-friendly domain name into an IP address that computers use to identify one another. Think of DNS like your cellphone contact list; you tap the name and the phone contacts to a phone number.

It is easier to remember flashrouters.com, rather than its IP address. Imagine if you had to remember all of the IP addresses of your favorite websites!

What is DNSMasq?

DNSMasq is a local DNS server that speeds up host-name searches from your computer/Internet connection after pressing enter.

Basically, DNSMasq gives the router some advanced enterprise functionality – caching DNS records locally so you have a faster browsing experience. Your computer only has to go to the router instead of repeatedly scouring the web for a commonly visited site.

What is Throughput and How Do I Improve it?

Throughput is the average rate of successful delivery of messages through a network. Simply put, throughput measures the speed of message delivery inside a network. If you think about it in relationship to networks and Internet connections, throughput defines the user experience. The key to a pleasing user experience is uninterrupted service and smooth data transfer.

In order to improve throughput,  you should get a router with more memory. If you notice that your network is running slowly due to congestion, you could probably benefit by upgrading your router to one with more memory. FlashMemory and RAM on a router add more room to prevent network congestion and improve throughput.

Most of FlashRouters‘ high-end units come with at least 8 MB of Flash memory and 64 MB of RAM which should be more than capable for providing for the average home users’ or small business will need in the future.

What is PPPoE?

PPPoE stands for Point-to-Point Protocol over Ethernet, a network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is used mainly with DSL services where individual users connect to a DSL modem over Ethernet.

With PPPoE, users virtually “dial” from one machine to another over an Ethernet network, establish a point-to-point connection and then data packets are securely transported through the connection.

PPPoE offers an Internet service provider (ISP) an easier way to track exactly how much bandwidth you are using in case they want to charge for it in the future.

What is the Difference Between VPN Encryption and Wireless Network Security?

VPN Encryption: If you are connected to the VPN on your home network, then any data that flows over the Internet is entirely encrypted whether you are connected to the Internet either wired or wirelessly. This means that if your Local ISP was trying to see what you are browsing or downloading, they would not be able to see your data.

Wireless Network Security: If you leave your wireless network open or insecure, it does not matter whether Internet traffic is encrypted, because someone can directly see what you are doing on your network, or even worse, can go in and put a wireless password on your network, locking you out. They may also be able to access folders and files on your computer without your control.

Best thing to do is protect your wireless network with a WPA secured password along with your VPN connection.

Are FlashRouters Affected By the Shellshock Bug?

No.

According to our in-house testing and multiple DD-WRT community reports, we have found that the Shellshock vulnerability will not work on with DD-WRT or TomatoUSB installed router. The vulnerability is based on a shell called BASH (Bourne Again Shell) but DD-WRT & Tomato firmware use BusyBox which is confirmed to not have this issue.

Please be advised that if you are using Optware on your DD-WRT router there is a chance that implementation is BASH based. Only used trusted optware on your router.

Sales FAQs

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Sales FAQs

Can My Router Be Preconfigured With My VPN Information?

Plug and Play VPN Support

Yes you can!

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

 

To have your router VPN preconfigured:

  1. Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note:  If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

 

Privacy Hero 2 Only:

While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.

You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.

Can I Use My Dedicated IP Address With A FlashRouter?

Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.

Check out our Dedicated IP Addresses Blog Post for more details!

Can I Use A FlashRouter With My Current Mesh System?

Yes!

You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:

ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter) 

This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.

You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.

Can You Flash My Router and Connect me to VPN?

At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.

The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 How It Works

✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.

Flashing vs. Configuration: Router Compatibility

At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.

🛠 Router Setup Types by Brand

🔹 Flashing Required (Custom Firmware Installation)

These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.

  • Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
  • Linksys – Flashed with DD-WRT firmware.
  • Netgear – Flashed with DD-WRT firmware.

🔹 Configuration Only (No Flashing Required)

These routers have built-in VPN support and only require proper setup.

  • TP-Link – Configured without flashing.
  • GL.iNet – Configured without flashing.
  • Cudy – Configured without flashing.

📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.

✅ Supported VPN Providers

We work with a wide range of VPN providers, including:

  • NordVPN
  • ExpressVPN
  • Surfshark
  • CyberGhost
  • IPVanish
  • Private Internet Access (PIA)
  • VyprVPN
  • ProtonVPN
  • PureVPN
  • Windscribe
  • IVPN
  • Mullvad
  • StrongVPN
  • AzireVPN
  • AstrillVPN
  • HotspotShield VPN

(If your provider isn’t listed, reach out – we may still be able to support it!)

🔗 Get Started Today!

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.

How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?

You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.

This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

 

Privacy Hero 2 Only:

You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.

After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

What Are the Differences Between New, Recertified, And Open Box FlashRouters?

New

  • Direct from manufacturer, in new box.
  • Custom flashed on demand at time of the order.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Recertified (RM)

  • Direct from manufacturer/reseller, may be reboxed.
  • Custom flashed on demand at time of the order.
  • Specialists tested to guarantee same functionality as NEW routers.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Open Box

  • Limited quantity, discount items reboxed that may have cosmetic imperfections.
  • Same testing and functionality level and New and RM.
  • 30 Day Satisfaction Guarantee / No Warranty.

Will a FlashRouter Work With My Internet Service Provider?

US Customers (Single Router Solution):

Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

US Customers (Dual Router Solution): 

Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

 

International Customers (Single Router Solution):

Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

International Customers (Dual Router Solution):

ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter. 

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

What Stock Firmware Features Will I Lose If I Flash My Router

Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.

These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.

Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.

Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Can I Use A FlashRouter To Work From Home?

Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.

What is the Difference Between Business VPNs and VPN Services?

Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.

Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.

Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.

Are There VPN Service Providers That Offer VPN for Business?

There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.

These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.

Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.

Can I use a VPN on a FlashRouter With My Work/Corporate VPN?

Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.

Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.

Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.

While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.

If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.

This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.

Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.

If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.

Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?

Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.

Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.

And, if you’re looking for a specific router, take a look at some of our most popular options!

How can I Reset the Password for My FlashRouters.com Customer Account?

To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.

If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.

What Payment Methods does FlashRouters Accept?

We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.

 

If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.

Can I Make Change/Update/Cancel My Order?

We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.

While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.

Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.

Trouble Checking Out

Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:

⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.

Privacy Hero Dashboard Not Updating or Showing Old Information

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If the Privacy Hero dashboard is showing old information, a VPN status does not appear to update, settings you changed are not displaying correctly, or the dashboard behaves unexpectedly, your browser may be displaying cached Privacy Hero website data.

Before changing your router or VPN configuration again, open a fresh browser session and confirm that the dashboard is displaying the current information.

Start With a Private or Incognito Browser Window

The fastest test is to open the Privacy Hero dashboard in a new private or incognito browser window.

  1. Close any existing Privacy Hero dashboard tabs.
  2. Open a new private or incognito browser window.
  3. Visit app.privacyhero.com.
  4. Sign in to your Privacy Hero account.
  5. Check the router, VPN, device, or setting again.

If the correct information appears in the private browser window, the original browser session was likely displaying cached or stale website information.

Refresh the Privacy Hero Dashboard

If the dashboard has been open while you are changing VPN or router settings, refresh the page before assuming that a change failed.

  1. Refresh the Privacy Hero dashboard.
  2. Allow the page to finish loading.
  3. Return to the section you were changing.
  4. Check the current status again.

If the information still appears incorrect, sign out of Privacy Hero, close the browser tab, and sign back in through a fresh browser session.

Clear Cached Privacy Hero Site Data

If Privacy Hero works correctly in a private/incognito window but not in your normal browser window, clear the cached website data for Privacy Hero.

Browser menus vary, but look for settings related to:

  • Cached files and images.
  • Cookies and site data.
  • Website data.
  • Privacy and browsing data.

If your browser allows you to remove data for an individual website, clear the stored data for app.privacyhero.com rather than clearing your entire browser history.

Then reopen app.privacyhero.com, sign in again, and check the dashboard.

Try Another Browser or Device

If the dashboard still behaves unexpectedly, test it from another browser or device.

  1. Open app.privacyhero.com in another browser.
  2. Sign in using the same Privacy Hero account.
  3. Check whether the same router and settings appear correctly.

You can also test from another computer, phone, or tablet.

Privacy Hero is cloud-managed, so you do not need to be connected to the Privacy Hero WiFi to access the dashboard. You can use cellular data, another WiFi network, or another internet connection.

Disable Browser Extensions While Testing

Browser extensions can sometimes interfere with website login, scripts, or dashboard functions.

If the problem occurs only in one browser, temporarily test without extensions such as:

  • Ad blockers.
  • Privacy extensions.
  • Script blockers.
  • VPN or proxy extensions.
  • Security or filtering extensions.

A private/incognito window may disable some extensions automatically, depending on your browser configuration.

VPN Status Still Shows Failed or Connecting?

If a fresh browser session confirms that Privacy Hero is actually reporting the VPN as Failed, Connecting, Disconnected, or showing a timeout error, the problem is no longer just a browser display issue.

NordVPN users should continue with Privacy Hero NordVPN Not Connecting or Showing Timeout Errors.

No Internet After the VPN Failed?

If the dashboard confirms that the VPN has failed and your Privacy Hero network also has no internet access, check whether the VPN Kill Switch is enabled.

See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

One Device Shows the Wrong VPN IP?

If Privacy Hero shows the VPN as connected and working but only one device shows an unexpected IP address or location, the browser cache is probably not the main issue.

Check the device for its own VPN application, Private Relay, Private DNS, browser Secure DNS, antivirus, firewall, or other network settings.

See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

Flint/Slate GL.iNet Change Wi-Fi name and password

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Follow this guide to change the Wi-Fi name and password on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Click Wireless.

GL.iNet Click Wireless

5. Click Modify under the 5GHz or 2.4GHz band.

GL.iNet Modify Wifi

The 5GHz and 2.4GHz information must be changed at separate times. Keep in mind that if you are connected to wireless when changing one band you may need to reconnect with the new info you set to be on the network again to make changes to the other band.

6. Change the Wi-Fi Name (SSID) and Wi-Fi Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Apply.

GL.iNet change Wifi name and password

7. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish Setup for Privacy Hero

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Privacy Hero supports IPVanish VPN through WireGuard (recommended) and OpenVPN. Both are configured in Privacy Hero using the Custom VPN provider option. You will need an active IPVanish VPN subscription and the configuration file for the protocol and server location you select.

Choose your method: WireGuard uses a generated .conf file and generally provides better performance. OpenVPN uses a downloaded .ovpn file plus your IPVanish VPN username and password.

Privacy Hero is cloud-managed. You can sign in and adjust VPN settings from a computer, phone, or tablet connected to any internet connection. You do not need to be on the Privacy Hero WiFi network to configure the router.

Download an IPVanish WireGuard Configuration (Recommended)

Use the WireGuard configuration generator in your IPVanish account to create a server file for your router. A generated WireGuard file contains the connection keys and server details, so keep it private.

  1. Open the IPVanish account sign-in page and log in.
  2. Open WireGuard in the account navigation to access the WireGuard Configuration Generator.
  3. Select your preferred IPVanish server location and choose Generate to download the WireGuard configuration file. Save the downloaded .conf file to the device you are using for setup.

Important: Do not publicly share your WireGuard configuration file. To switch server locations later, generate and upload a new configuration.

Add IPVanish WireGuard to Privacy Hero

  1. Sign in to the Privacy Hero dashboard at app.privacyhero.com.
  2. Open the VPN section, select Change beside the provider, and choose Custom.
  3. Choose WireGuard and upload the IPVanish .conf file you just generated.
  4. Click Save to apply the settings. Wait for Privacy Hero to report Connected.
Privacy Hero Custom WireGuard configuration with WireGuard file upload

WireGuard authentication is contained in the generated configuration file; there is no separate OpenVPN username/password step in this method.

Download an IPVanish OpenVPN Configuration File

OpenVPN is a good alternative if WireGuard is unavailable or fails to connect on your network. It requires an IPVanish .ovpn configuration file and VPN login credentials.

  1. Open the IPVanish OpenVPN server configuration list.
  2. Download an .ovpn file for your preferred available server location. If IPVanish provides both UDP and TCP files, start with UDP and keep a TCP file as a fallback.
  3. Have your IPVanish account username and password available for the OpenVPN setup. Use the credentials accepted by your IPVanish VPN account; these are not Privacy Hero login credentials.

If the linked server directory has changed, check the latest manual OpenVPN configuration downloads offered by IPVanish before selecting a file.

Add IPVanish OpenVPN to Privacy Hero

  1. Sign in at app.privacyhero.com and open VPN.
  2. Select Change, choose Custom, and select OpenVPN.
  3. Upload the IPVanish .ovpn file you downloaded.
  4. Enter your IPVanish username and password in the Custom OpenVPN fields. Do not enter the Privacy Hero account login.
  5. Click Save and wait for the connection status to show Connected.
Privacy Hero Custom OpenVPN configuration showing server file upload and username and password fields

Tip: If OpenVPN UDP times out or cannot connect, try an available IPVanish OpenVPN TCP configuration or another server location.

Verify Your IPVanish VPN Connection

After Privacy Hero displays Connected, verify that a device on the router is actually using IPVanish.

  1. Connect the device you want to test to the Privacy Hero WiFi or LAN network.
  2. Temporarily disconnect any IPVanish app, other VPN app, or device-level VPN connection on that device so you test the router VPN alone.
  3. Open a new private/incognito browser window and visit IPVanish What Is My IP Address.
  4. Confirm that your public IP address and approximate location correspond to the VPN server you selected.

Note: Privacy Hero settings can be managed remotely, but the device used for this IP test must be on the Privacy Hero network.

Streaming Relocation and Your VPN Location

If Streaming Relocation is enabled for a supported streaming service, that service may use the configured Streaming Relocation location instead of the IPVanish server location. See Privacy Hero Streaming Relocation.

IPVanish Not Connecting?

If Privacy Hero remains on Connecting, displays Failed, or reports a timeout, check the following:

  1. Make sure your IPVanish subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
  2. For WireGuard, generate a fresh configuration from your IPVanish account and upload that .conf file again.
  3. For OpenVPN, confirm your IPVanish username/password and upload a fresh .ovpn file for a different server.
  4. Try a different server location. With OpenVPN, also try switching between available UDP and TCP files.
  5. Temporarily disable the Privacy Hero VPN connection and test normal internet access. If enabled, temporarily turn off the VPN Kill Switch for this test, then restore your preferred Kill Switch setting.
  6. Check whether a device-level VPN app, private DNS, proxy, or security software is interfering with the router VPN connection.

VPN Disconnected and No Internet?

The VPN Kill Switch can intentionally block internet access when the VPN disconnects. Review Privacy Hero VPN Kill Switch Setup.

VPN Connected but One Device Shows the Wrong IP?

If only one device shows an unexpected IP address, look for another VPN app, iCloud Private Relay, Private DNS, browser proxy/DNS settings, or security software on that device. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

Flint/Slate GL.iNet Disable Wi-Fi

· ·

Follow this guide to disable Wi-Fi network on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Click Wireless.

GL.iNet Click Wireless

5. Click Modify under the 5GHz or 2.4GHz band.

GL.iNet Modify Wifi

The 5GHz and 2.4GHz bands must be disabled at separate times. Keep in mind that if you are connected to wireless when disabling one band you may need to reconnect with the other band to disable it. Also make sure you have a device that has ethernet capabilities so you can still access the settings with wireless disabled.

6. Set the Enable Wi-Fi toggle to the OFF position and click Apply.

GL.iNet Disable Wifi

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

PrivateInternetAccess (PIA) Asus AX1800S OpenVPN Setup

· ·

Preparing for PIA Asus AX1800S Setup

Download your PIA .ovpn file

If you are not already a PIA user Sign Up Now.

1. Log in to your account on the PIA website.

PIA login

2. Successfully log in with your account information then go to PIA’s OpenVPN Config Generator.

3. On the OpenVPN Configuration Generator select the following:

OpenVPN Version: OpenVPN 2.4 or newer

Select Platform: Linux

Select Region: Choose the server location you’d like to connect to

Select Port: Typically we recommend UDP/1198 RSA-2048 AES-128-CBC SHA1 for best speeds but feel free to select the one you want to use.

4. Click Generate to download the .ovpn file. Do not open this file once it is downloaded.

PIA Generate .ovpn file

Asus AX1800S Router Setup for PIA

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location here.

6. Enter your PIA account username and password.

7. Click the Activate button.

Verify a successful PIA connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit PIA’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PIA.

How to change the PIA server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

· ·

When is a router reset needed?

A reset of the FlashRouter should only be performed in the following instances:

  • You have exhausted all other troubleshooting methods and cannot access your router settings.
  • Password to access the FlashRouter’s settings are not working.
  • Power light on the router is blinking steadily.
  • Router is not accessible after upgrading the firmware

Reset Router

Asus FlashRouters:

  1. While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
  2. You will see the lights on the router flashing steadily and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Aircove, Linksys and Netgear FlashRouters:

  1. While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
  2. You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Click Get Started on the ExpressVPN page that is displayed.

ExpressVPN Get Started

4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.

ExpressVPN Activation Code

4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

ExpressVPN Wiring

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

ExpressVPN Share Crash Report

6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.

ExpressVPN Set WiFi Name and Password

7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.

ExpressVPN admin password

8. Your ExpressVPN FlashRouter is now fully setup!

ExpressVPN Connected

Teamviewer FAQ and Setup

· ·

We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.

What is a Teamviewer session?

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

Do I qualify for a Teamviewer session?

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

How do I schedule a Teamviewer session?

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Recommended computer and network setup

What computer should I use for Teamviewer?

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

I have a Dual Router Setup and a computer with WiFi and Ethernet

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

  1. Connect via wireless to the other router.
  2. Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

I have a Dual Router Setup and a computer with WiFi only

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

I have a Single Router Setup and a computer with WiFi and Ethernet

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

  1. Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
  2. We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

I have a Single Router Setup and a computer with WiFi only

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

How do I download Teamviewer?

Windows

  1. Download Teamviewer for Windows.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Windows

Mac

  1. Download Teamviewer for Mac.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Mac

When should I provide FlashRouters with my Teamviewer User ID and Password?

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.

ExpressVPN/Aircove FlashRouter Internet Setup and Activation

· ·

Follow this article when you receive your new ExpressVPN FlashRouter to connect your FlashRouter to the Internet via ExpressVPN and customize your network so it is ready to use.

Obtain your ExpressVPN Activation Code

If you are not already an ExpressVPN user Sign Up Now.

1. Visit ExpressVPN’s website login page.

ExpressVPN on FlashRouters Privacy App Setup - Sign Into ExpressVPN Dashboard

2. Copy your ExpressVPN Activation code and paste it into a document or leave this page open while you proceed with the instructions.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Click Get Started on the ExpressVPN page that is displayed.

ExpressVPN Get Started

4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.

ExpressVPN Activation Code

4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

ExpressVPN Wiring

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

ExpressVPN Share Crash Report

6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.

ExpressVPN Set WiFi Name and Password

7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.

ExpressVPN admin password

8. Your ExpressVPN FlashRouter is now fully setup!

ExpressVPN Connected

VPN FAQs

· ·

VPN FAQs

General VPN FAQ Answers

What is a VPN?

VPN is an acronym for ‘Virtual Private Network’, historically used by private organizations to seamlessly link geographically diverse locations via the Internet. A VPN ‘tunnels’ traffic between two devices by transmitting it over a secure network. There are also clearly identifiable benefits to individual Internet users accessing a VPN.

  • A VPN provides you with top-level security and privacy for all your Internet downloading, streaming and browsing. As long as you are signed into your VPN account, all data you transmit over the Internet is encrypted.
  • A VPN encrypts your device by hiding the IP address assigned by your Internet Service Provider (ISP) and replacing it with the IP address of your choosing from the list of server locations belonging to your VPN provider. This masks your identity when visiting sites that geo-restricted content, and helps you avoid devious local Internet marketing and advertising schemes that track you through your IP address.

Will a FlashRouter with a built-in VPN client speed up my connection?

FlashRouters are relatively new models that may enhance data transfers across your home network or extend the range of your Wireless signal. However, the speed at which you download or stream content can not exceed the speed of the connection you pay for through your ISP. Purchasing a FlashRouter or signing up for VPN service WILL NOT transform your regular connection into a high-speed broadband connection.

At the same time, if you do have a broadband connection, a FlashRouter with a VPN connection may slow down your transfer speeds due to the processor encrypting all of your data. In certain cases a FlashRouter with a VPN can also prevent throttling by an ISP of specific service like Netflix or Amazon Video.

Which VPN provider should I use?

Our routers have been tested to perform with many of the most popular VPN providers such as ExpressVPN, NordVPN, IPVanish, PrivateInternetAccess & CyberGhost among 50+ VPN providers so that subscribers can get the maximum benefit from their VPN service. If you prefer another provider, that is not an issue at all. You can still use a DD-WRT VPN FlashRouter with any VPN provider that offers DD-WRT router integration support. Contact our team for further information about using our routers with your VPN service of choice or if you need a VPN provider recommendation based on your location.

Should my FlashRouter replace my old router?

A FlashRouter will work as a standalone router by connecting your modem to its Wide Area Network (WAN) port, or using it in a Dual Router Network by connecting it to your existing router through a Local Area Network (LAN)/Ethernet port. Either way a FlashRouter can be configured to tunnel all traffic through the VPN server of your choosing.

If you would like to set up your Home Network so that some devices are being tunneled through a VPN server, and others are connecting to your Internet Service Provider (ISP) within your home country, then using your FlashRouter as an auxiliary device is recommended.

VPN Security FAQ Answers

Can I change my IP address to one in another country?

YES! The countries that you can change your IP address to depend on the offerings of your specific VPN providers. Prices and server locations vary across all VPN providers.

If you choose to purchase a FlashRouter then you will not have to install any VPN client software on your computer to change your IP address; the VPN will already be configured within the router. Therefore, any device you plug into this FlashRouter is automatically assigned the IP address of your selected VPN server.

When is my connection secure?

As long as the VPN account preset into your FlashRouter is active, any device that is connected to the Internet through this router has its network traffic encrypted, and IP address masked. With a FlashRouter you never have to physically login to your VPN account, as the settings have been stored in the router’s DD-WRT firmware.

Don’t worry though! If you are not at home, and using Wi-Fi in a public location, you can still use your VPN account on a laptop or mobile device through various other methods.

How can I be sure my connection is safe and encrypted?

In order to make sure that the connection on your FlashRouter is being rerouted appropriately through your VPN service, visit What is my IP address and make sure the location listed is the one you have chosen in your VPN settings, NOT your actual location.

If you wish, there is an Internet Kill Switch available as well for your router which will block the internet whenever you disconnect from VPN.

What VPN connection standards are supported on a FlashRouter?

Currently we support the OpenVPN protocol for VPN client connections. PPTP VPN has been deemed as insecure by the privacy community and so we no longer offer support for PPTP VPN connections.

Technical VPN FAQ Answers

What operating systems do you support?

A FlashRouter can be used with any operating system, be it Windows, Mac OS or Linux. A FlashRouter can also be used as a wireless access point for iPhones, iPads, and Android devices.

Our routers also work in conjunction with any other brand of router of ADSL or DSL modem/router combo from ISPs across the world.

Can I set up a VPN on a PS4, Xbox One, Kindle Fire, Roku, AppleTV or other devices without native VPN support?

THAT’S WHAT WE ARE HERE FOR!

If you purchase one of our FlashRouters loaded with DD-WRT firmware, you can run the client VPN connection from your router. Once you do this every device connected to the router will tunnel through the VPN.

Now you can stream content like Netflix, BBC iPlayer, Pandora Hulu, or Amazon Instant to your TV through any of these devices, instead of being constrained to streaming content on your computer!

If you need a recommendation for a VPN service with a specific streaming platform do not hesitate to contact our support team.

Surfshark Setup for Privacy Hero

· ·

Privacy Hero supports Surfshark through WireGuard and OpenVPN using the Custom VPN provider option.

WireGuard is recommended for most users. It requires a Surfshark WireGuard key pair and a downloaded server configuration file. OpenVPN uses a downloaded .ovpn file and Surfshark’s separate Manual Setup credentials, not your usual Surfshark login email and password.

Privacy Hero is cloud-managed. You can change these settings from any computer, smartphone, or tablet with an internet connection; you do not need to be on the Privacy Hero WiFi to configure the VPN.

Surfshark WireGuard Setup (Recommended)

WireGuard uses a key pair for authentication. A separate Surfshark username and password is not needed for the WireGuard configuration.

Create or Select Your Surfshark WireGuard Key Pair

  1. Sign in to your Surfshark account.
  2. Open VPN → Manual Setup, choose the Router setup option, and select WireGuard.
  3. If you already registered a key pair with Surfshark, select I have a key pair and follow the prompts to register your public key. Otherwise, select I don’t have a key pair.
  4. If generating a new key pair, enter a name and choose Generate a new key pair. Save the generated keys securely when prompted.

Important: Your WireGuard private key is sensitive. Do not publish or send it in a support ticket. Surfshark notes that you may not be able to view the generated keys again after leaving that screen.

Download a Surfshark WireGuard Server File

  1. After setting up the key pair, select Choose a location or open the Locations section.
  2. Choose an available Surfshark server and download its WireGuard configuration file to your device.

Do not download the WireGuard configuration before setting up the key pair. Surfshark warns that a file downloaded too early can be missing the required key information. For more detail, see Surfshark’s manual WireGuard router instructions.

Upload WireGuard to Privacy Hero

  1. Open app.privacyhero.com and log in to your Privacy Hero account.
  2. Open the VPN section, click Change, and choose Custom as the VPN provider.
  3. Select WireGuard and upload the Surfshark WireGuard configuration file you downloaded.
  4. Click Save and allow Privacy Hero to establish the connection. Confirm the VPN status shows Connected.
Privacy Hero Custom WireGuard configuration and file upload panel

Surfshark OpenVPN Setup

OpenVPN is an alternative to WireGuard. It requires a Surfshark Manual Setup username and password and a downloaded OpenVPN configuration (.ovpn) file.

Get Your Surfshark OpenVPN Credentials

  1. Sign in to your Surfshark account.
  2. Open VPN → Manual Setup, choose Router, and select OpenVPN.
  3. Open the Credentials tab. If credentials are not yet available, select Generate credentials.
  4. Copy the Manual Setup username and password, or keep the tab open to enter them into Privacy Hero later.

Important: These are not your regular Surfshark website email and password. Keep the service credentials private.

Download a Surfshark OpenVPN Server File

  1. In Surfshark’s OpenVPN Manual Setup area, open the Locations tab.
  2. Select a country or server and download its UDP .ovpn configuration file. UDP is the recommended starting option; a TCP configuration may be worth trying later if needed.

Download a new .ovpn file whenever you want to switch to a different Surfshark server location. See Surfshark’s manual server selection instructions.

Upload OpenVPN to Privacy Hero

  1. Open app.privacyhero.com, sign in, and select the VPN section.
  2. Click Change, select Custom, and choose OpenVPN.
  3. Upload the Surfshark UDP .ovpn file you downloaded.
  4. Enter the Surfshark Manual Setup username and password into the Custom OpenVPN fields.
  5. Click Save, then confirm the VPN status shows Connected.
Privacy Hero Custom OpenVPN screen with configuration file upload and username and password fields

Verify Your Surfshark Connection

Privacy Hero showing Connected confirms the router connection status. Test a device on the Privacy Hero network to confirm it is using Surfshark.

  1. Connect your device to the Privacy Hero WiFi or LAN.
  2. Disconnect the Surfshark app or any other VPN app running directly on the testing device.
  3. Open a fresh private/incognito browser window.
  4. Visit Surfshark’s IP address checker.
  5. Confirm the displayed public IP and approximate location correspond to your selected Surfshark server.

You can change Privacy Hero settings while using another WiFi network or cellular data, but the device performing this VPN IP test must be connected to Privacy Hero. Avoid running a separate VPN app on the same testing device, as that creates a double-VPN connection.

Streaming Relocation and Your VPN Location

When Streaming Relocation is enabled for a supported streaming service, that service may use its Streaming Relocation region instead of the Surfshark VPN server region. See Privacy Hero Streaming Relocation.

Surfshark Not Connecting?

If Privacy Hero displays Failed, remains on Connecting, or reports a timeout, try these steps:

  1. Confirm your Surfshark subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
  2. If using WireGuard, confirm that the key pair was created or registered before downloading the server file. If necessary, generate a new key pair, download a fresh configuration, and upload it again.
  3. If using OpenVPN, double-check your separate Surfshark Manual Setup username and password, not your regular website login.
  4. Download a fresh server configuration for another available Surfshark location and try again.
  5. If OpenVPN UDP continues to fail, try a Surfshark TCP .ovpn configuration file to check for a protocol-specific issue.
  6. Temporarily disable the VPN Kill Switch while checking whether internet access works without the VPN, then restore your preferred Kill Switch setting.

No Internet After Surfshark Disconnects?

The VPN Kill Switch may intentionally block normal internet traffic when the VPN connection is unavailable. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

VPN Connected but One Device Shows the Wrong IP?

If other Privacy Hero devices display the expected Surfshark VPN IP, review the affected device for VPN apps, iCloud Private Relay, Private DNS, proxy settings, antivirus filtering, or other security software. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

Flint/Slate GL.iNet Internet Setup

· ·

Follow this article when you receive your new Flint or Slate GL.iNet router to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port of the Flint or Slate GL.iNet router.

Flint Internet
Slate Internet

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

5. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

6. Verify that your Flint/Slate GL.iNet router is receiving a WAN IP Address and webpages are loading while connected to its network.

GL.iNet WAN Settings

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

GL.iNet Access Router Settings and Firmware Upgrade

· ·

Follow this guide to upgrade the firmware of your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 9483C07E70A8 then your WiFi password is Wireless#9483C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings. Newer devices may have a different admin password set as openwrt1 or glopenwrt1

GL.iNet admin password enter

3. If a new firmware upgrade is available the router settings will either display a banner when you first access the router or a header. Click Install or the Upgrade arrow depending on which appears for you.

GL.iNet Firmware Upgrade Banner
GL.iNet Firmware Upgrade Header

4. Make sure the Keep Settings toggle is pushed to the right so your router does not get reset. Click the Install button to begin the firmware upgrade.

GL.iNet Install Firmware Upgrade

5. The firmware update should take about 2-3 minutes. You may need to reconnect your wireless devices after the network comes back up in your available networks.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

PPPoE Internet Setup

· ·

Most ISPs do not require PPPoE credentials. If you are certain this is an ISP requirement in your setup, we kindly ask that you get in touch with your ISP to verify that they do in fact require PPPoE authentication and to provide you with the correct credentials to enter into your FlashRouter.

Before you enter your PPPoE credentials, you should have already setup your FlashRouter in a Single Router Setup with correct wiring. Once you enter PPPoE credentials you should then be able to connect to the internet.

If you are using a Dual Router Setup there is no need to enter PPPoE credentials if they are already entered in the existing router. You can disregard this article.

Enter your PPPoE credentials

DD-WRT Firmware

Navigate to Setup > Basic Setup

Access FlashRouters DD-WRT Admin Settings - Enter PPPOE Username and Password
  1. Set the Connection Type dropdown to PPPoE.
  2. Enter your ISP assigned PPPoE username and password.
  3. Click Apply Settings.

Power cycle your network devices

  1. Power off your ISP modem and the FlashRouter.
  2. Power on the ISP modem and wait for it to fully boot up.
  3. Power on the FlashRouter.

Verify a successful Internet connection

Once the FlashRouter is booted up connect one of your devices to the FlashRouter via Ethernet or Wireless.

Visit any website and make sure the page fully loads. Once you have verified a successful Internet connection, begin connecting your network devices to the FlashRouter via wired or WiFi.

Please be aware that our support is not able to replicate PPPoE issues on our end, which makes them challenging to troubleshoot. In the event of an issue we recommend using a Dual Router Setup.

ASUS Guest WiFi With or Without VPN: Setup Guide

· ·

On supported ASUS routers, you can create a separate WiFi network (SSID) that routes connected devices through a VPN profile, while another network uses the regular ISP connection. This is useful for streaming TVs, guests, work devices, and family members who need different VPN behavior.

The available controls depend on your ASUS model and firmware. Newer routers may call the feature Guest Network Pro or simply Network; older routers may only have Guest Network, which does not offer the same VPN-by-SSID options.

What You Need Before Starting

  1. Connect to your ASUS router and open http://www.asusrouter.com or its LAN IP. For login details, see AsusWRT Router Access Guide.
  2. For a VPN WiFi network, first set up and verify at least one connected VPN profile under VPN > VPN Fusion. Choose a supported VPN provider from the AsusWRT VPN Setup Guides, then review How to Use ASUS VPN Fusion: Assign Devices and Multiple VPNs for routing options.
  3. Look for Guest Network Pro, Network, or VPN Network in your ASUS firmware. If you only see the traditional Guest Network screen, read the legacy note below before proceeding.

Create a Dedicated WiFi Network That Uses the VPN

Preferred route for supported ASUS models: create a VPN Network SSID so all devices joining that SSID use the chosen VPN without individual device assignments.

  1. Open Guest Network Pro > VPN Network, or the equivalent Network > Add Network > VPN Network menu in newer firmware.
  2. Choose a recognizable WiFi name such as Home-VPN and a strong WiFi password.
  3. Select the configured, connected VPN Fusion client/profile and enable VPN routing for that network.
  4. Review any options for local-network access, guest isolation, and bands, then click Apply.
  5. Connect a test device to the new Home-VPN WiFi SSID and check its public IP.

ASUS official walkthrough: Guest Network Pro / VPN Network Setup.

Alternative: Assign a VPN to an Existing Guest Network Pro SSID

  1. In Guest Network Pro / Network, open the existing Guest Network profile.
  2. Select the VPN tab, enable VPN routing, and choose your existing VPN Fusion client.
  3. Click Apply, reconnect a device to the guest SSID, and verify the VPN IP.

ASUS also documents this path: Assign a VPN to Guest Network Pro.

Create a Separate WiFi Network Without a VPN

Use a guest/secondary network routed through the regular ISP internet connection for devices that should not use the VPN.

  1. Under Guest Network Pro / Network, add a normal Guest Network or other suitable network profile (not the VPN Network preset).
  2. Set a clear name such as Home-ISP and secure it with a strong password.
  3. In that network profile’s VPN tab, leave the VPN assignment disabled or choose the Internet/ISP path if your firmware offers it.
  4. Check your VPN Fusion default connection and device policies. If a VPN is set to Apply to all devices, simply turning off the Guest Network’s VPN toggle may not guarantee an ISP bypass on every firmware. Configure an explicit ISP/bypass route where supported.
  5. Save, join the Home-ISP network with a test device, and confirm the public IP matches the ISP connection.

Confirm Each WiFi Network Uses the Intended Internet Route

  1. Connect a phone or laptop to the VPN WiFi SSID. Disable any VPN app or iCloud Private Relay on the device for this test.
  2. Visit WhatIsMyIPAddress.com and note the public IP and location. This should reflect your selected VPN endpoint.
  3. Disconnect and join the ISP WiFi SSID. Repeat the IP check; it should now show the ISP’s public internet route.
  4. If both SSIDs show the same IP, review the VPN Fusion default profile, guest-network VPN assignment, and any device-specific rules.

Common Issues and What to Check

I only see “Guest Network,” not “Guest Network Pro” or “VPN Network”

Your router may use older firmware or lack this feature. Traditional Guest Network creates a separate WiFi SSID, but the VPN routing option may not exist. Use VPN Fusion device assignments as an alternative rather than assuming the guest network automatically bypasses or uses the VPN.

Every network still uses the VPN

Check whether Apply to all devices is enabled in VPN Fusion. If it is, verify that the guest profile actually overrides the default route on your firmware. You may need an explicit per-network or per-device ISP rule.

A phone reports the wrong IP although the guest VPN profile is correct

Temporarily disable device-level VPN apps, iCloud Private Relay / Limit IP Address Tracking, browser proxy, or Private DNS settings, then reconnect. See Device Settings That Interfere With Router VPN.

Guest devices cannot reach local printers or other LAN devices

Check the guest network’s intranet access / network isolation settings. Changing isolation affects LAN access, not necessarily VPN selection. Keep guests isolated unless LAN access is actually needed.

Upgrade your ASUS router

Explore the Latest WiFi 7 ASUS FlashRouters

Looking for a newer ASUS router? Browse WiFi 7 models available from FlashRouters and compare features to find the right fit for your home or office. VPN Fusion and other features vary by router model and firmware.

Shop ASUS WiFi 7 Routers →

Flint/Slate GL.iNet Guest Network Setup

· ·

Follow this guide to setup a Guest Network on your GL.iNet FlashRouter. Devices connected to the guest network will be on a separate subnet and will not have access to the router settings or be able to talk to devices on the main network.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Click Wireless.

GL.iNet Click Wireless

5. Click 5GHz Guest Wi-Fi or 2.4GHz Guest Wi-Fi.

GL.iNet Select Guest Wifi

6. Click Modify.

GL.iNet Guest Modify

7. Set the Enable Wi-Fi toggle to the ON position.

GL.iNet Enable Guest Wifi

8. Change the Wi-Fi Name (SSID) and Wi-Fi Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Apply.

GL.iNet Guest change wifi name and pass

9. Connect your devices to the new guest wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

PrivateInternetAccess (PIA) Merlin OpenVPN Setup

· ·

Preparing for PIA Merlin Setup

Download your PIA .ovpn file

If you are not already a PIA user Sign Up Now.

1. Log in to your account on the PIA website.

PIA login

2. Successfully log in with your account information then go to PIA’s OpenVPN Config Generator.

3. On the OpenVPN Configuration Generator select the following:

OpenVPN Version: OpenVPN 2.4 or newer

Select Platform: Linux

Select Region: Choose the server location you’d like to connect to

Select Port: Typically we recommend UDP/1198 RSA-2048 AES-128-CBC SHA1 for best speeds but feel free to select the one you want to use.

4. Click Generate to download the .ovpn file. Do not open this file once it is downloaded.

PIA Generate .ovpn file

Merlin Router Setup for PIA

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Merlin Choose File Upload

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

Merlin Automatic Start at boot time

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location here. Our example server was in US East Streaming so I have entered in PIA US East Streaming.

PIA Description

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your PIA account username and password.

Merlin VPN Username and Password

8. Click Apply at the bottom of the page.

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Merlin Service State All Providers

Verify a successful PIA connection

  1. You should now see a CONNECTED message.
  2. Visit PIA’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PIA.

How to change the PIA server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPv6 Internet Setup

· ·

Most ISPs only support IPv4. Unless your ISP supports IPv6 then enabling it on the FlashRouter will not enable it across your network.

For most VPN users IPv6 should remain disabled as the VPN connection was designed to operate under IPv4 addresses only. Enabling IPv6 in this instance may compromise the security of the VPN tunnel.

We typically only recommend enabling IPv6 if you are not using VPN or if your VPN provider requires that IPv6 be enabled.

Enable IPv6

Navigate to Setup > IPv6

Access FlashRouters DD-WRT Admin Settings and Disable Remote Access
  1. Set IPv6 to Enable.
  2. Select Native IPv6 from ISP in the dropdown.
  3. If you have specific IPv6 DNS servers you would like to add you can add them in the Static DNS fields or leave those fields blank.
  4. Click Apply Settings.

Power cycle your FlashRouter

Power your FlashRouter off and then power it back on by unplugging and then plugging it back in or using the button on the back of the FlashRouter.

Verify a successful IPv6 connection

Once the FlashRouter is finished powering back up, connect one of your devices to the FlashRouter via Ethernet or Wireless.

Visit  http://ipv6-test.com/ where you should see Supported under IPv6 connectivity if your ISP supports IPv6 and your modem is setup to passthrough IPv6.

Please be aware that we can not replicate ISP specific IPv6 issues, which makes them challenging to troubleshoot. We recommend contacting your ISP as the first step of troubleshooting.

Flint/Slate GL.iNet Repeater Setup

· ·

If you want to connect your FlashRouter to the Internet via Wi-Fi instead of an ethernet cable you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to an available network via WiFi and then creates a completely separate network segment for you.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Select the Internet tab.

GL.iNet Internet tab

5. In the Repeater area select Connect.

GL.iNet Repeater Connect

6. Select the available Wi-Fi network you want the FlashRouter to use for Internet from the list. You can use a 2.4GHz and/or 5GHz network to connect.

GL.iNet Repeater select Wi-Fi

7. Enter the correct Wi-Fi password in the Password field for the network you selected. Then click Apply.

GL.iNet Repeater enter Wi-Fi password

8. You are now setup with the GL.iNet FlashRouter receiving Internet via Wi-Fi. The Repeater area should now be filled in with the network information of the connection as shown below.

GL.iNet Repeater Setup complete

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Asus AX1800S OpenVPN Setup

· ·

Preparing for NordVPN Asus AX1800S Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

NordVPN Recommended Server

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

NordVPN Download Specific Server

Asus AX1800S Router Setup for NordVPN

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your NordVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your NordVPN email login and password. Click OK.

7. Click the Activate button.

Verify a successful NordVPN connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN Asus AX1800S OpenVPN Setup

· ·

Preparing for ExpressVPN Asus AX1800S Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

Asus AX1800S Router Setup for ExpressVPN

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

7. Click the Activate button.

Verify a successful ExpressVPN connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

VyprVPN Manual OpenVPN Setup

· ·

Preparing for Manual VyprVPN Setup

Verify your VyprVPN login information

If you are not already a VyprVPN user Sign Up Now.

Log in to your account on the VyprVPN website.

VyprVPN - Website Login

VyprVPN Server Addresses

United States

Los Angeles, CA us1.vpn.goldenfrog.com
Washington, DC us2.vpn.goldenfrog.com
Austin, TX us3.vpn.goldenfrog.com
Miami, FL us4.vpn.goldenfrog.com
New York City, NY us5.vpn.goldenfrog.com
Chicago, IL us6.vpn.goldenfrog.com
San Francisco, CA us7.vpn.goldenfrog.com
Seattle, WA us8.vpn.goldenfrog.com

United Kingdom

 London uk1.vpn.goldenfrog.com

Canada

Toronto ca1.vpn.goldenfrog.com

Australia

Sydney au1.vpn.goldenfrog.com
Melbourne au2.vpn.goldenfrog.com
Perth au3.vpn.goldenfrog.com

Germany

Frankfurt de1.vpn.goldenfrog.com

Rest of the World

UAE – Dubai ae1.vpn.goldenfrog.com
Argentina – Buenos Aires ar1.vpn.goldenfrog.com
Austria – Vienna at1.vpn.goldenfrog.com
Belgium – Brussels be1.vpn.goldenfrog.com
Bulgaria – Sofia bg1.vpn.goldenfrog.com
Bahrain – Manama bh1.vpn.goldenfrog.com
Brazil – São Paulo br1.vpn.goldenfrog.com
Switzerland – Zurich ch1.vpn.goldenfrog.com
Colombia – Bogotá co1.vpn.goldenfrog.com
Costa Rica – San José cr1.vpn.goldenfrog.com
Czech Republic – Prague cz1.vpn.goldenfrog.com
Germany – Frankfurt de1.vpn.goldenfrog.com
Denmark – Copenhagen dk1.vpn.goldenfrog.com
Algeria – Algiers dz1.vpn.goldenfrog.com
Egypt – Cairo eg1.vpn.goldenfrog.com
Spain – Madrid es1.vpn.goldenfrog.com
Netherlands – Amsterdam eu1.vpn.goldenfrog.com
Finland – Helsinki fi1.vpn.goldenfrog.com
France – Paris fr1.vpn.goldenfrog.com
Greece – Athens gr1.vpn.goldenfrog.com
Hong Kong – Hong Kong hk1.vpn.goldenfrog.com
Indonesia – Jakarta id1.vpn.goldenfrog.com
Ireland – Dublin ie1.vpn.goldenfrog.com
Israel – Tel Aviv il1.vpn.goldenfrog.com
India – Mumbai in1.vpn.goldenfrog.com
Iceland – Reykjavík is1.vpn.goldenfrog.com
Italy – Rome it1.vpn.goldenfrog.com
Japan – Tokyo jp1.vpn.goldenfrog.com
South Korea – Seoul kr1.vpn.goldenfrog.com
Liechtenstein – Schaan li1.vpn.goldenfrog.com
Lithuania – Vilnius lt1.vpn.goldenfrog.com
Luxembourg – Luxembourg City lu1.vpn.goldenfrog.com
Latvia – Riga lv1.vpn.goldenfrog.com
Marshall Islands – Majuro mh1.vpn.goldenfrog.com
Macao – Macao mo1.vpn.goldenfrog.com
Maldives – Malé mv1.vpn.goldenfrog.com
Mexico – Mexico City mx1.vpn.goldenfrog.com
Malaysia – Kuala Lumpur my1.vpn.goldenfrog.com
Norway – Oslo no1.vpn.goldenfrog.com
New Zealand – Auckland nz1.vpn.goldenfrog.com
Panama – Panama City pa1.vpn.goldenfrog.com
Philippines – Manila ph1.vpn.goldenfrog.com
Pakistan – Karachi pk1.vpn.goldenfrog.com
Poland – Warsaw pl1.vpn.goldenfrog.com
Portugal – Lisbon pt1.vpn.goldenfrog.com
Qatar – Doha qa1.vpn.goldenfrog.com
Romania – Bucharest ro1.vpn.goldenfrog.com
Russia – Moscow ru1.vpn.goldenfrog.com
Saudi Arabia – Riyadh sa1.vpn.goldenfrog.com
Sweden – Stockholm se1.vpn.goldenfrog.com
Singapore – Singapore sg1.vpn.goldenfrog.com
Slovenia – Ljubljana si1.vpn.goldenfrog.com
Slovakia – Bratislava sk1.vpn.goldenfrog.com
El Salvador – San Salvador sv1.vpn.goldenfrog.com
Thailand – Bangkok th1.vpn.goldenfrog.com
Turkey – Istanbul tr1.vpn.goldenfrog.com
Taiwan – Taipei tw1.vpn.goldenfrog.com
Ukraine – Kiev ua1.vpn.goldenfrog.com
Uruguay – Montevideo uy1.vpn.goldenfrog.com
Vietnam – Hanoi vn1.vpn.goldenfrog.com

DD-WRT Router Setup for VyprVPN

Navigate to Services > VPN

VyprVPN offers two different Encryption levels:

Default Encryption (Blowfish-CBC) typically provides faster speeds.

Strong Encryption (AES-256) provides stronger encryption.

Follow the table below of the one that fits your needs.

Enter VyprVPN settings (Default Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change VyprVPN connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1194

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

Blowfish-CBC

Hash Algorithm

SHA1

User Pass Authentication

Enable

Username

Enter the Username you successfully logged in to your VyprVPN account with.

Password

Enter the Password you successfully logged in to your VyprVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
keepalive 10 60
persist-key
persist-tun
persist-remote-ip
nobind

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

-----BEGIN CERTIFICATE-----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==
-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Enter VyprVPN settings (Strong Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change VyprVPN connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

443

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA256

User Pass Authentication

Enable

Username

Enter the Username you successfully logged in to your VyprVPN account with.

Password

Enter the Password you successfully logged in to your VyprVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
keepalive 10 60
persist-key
persist-tun
persist-remote-ip
nobind
tls-cipher TLS-DHE-RSA-WITH-AES-256-CBC-SHA

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing. Learn more here.

CA Cert

-----BEGIN CERTIFICATE-----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==
-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful VyprVPN connection

Navigate to the Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit to WhatIsMyIPAddress to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to VyprVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the VyprVPN server

  1. Copy the new VyprVPN server address from the above server list.
  2. Paste the server into the Server IP/Name field and Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish Asus AX1800S OpenVPN Setup

· ·

Preparing for IPVanish Asus AX1800S Setup

Download your IPVanish .ovpn file

If you are not already an IPVanish user Sign Up Now.

1. Log in to your account on the IPVanish website.

IPVanish login

2. Successfully log in with your account information then go to IPVanish .ovpn file page.

3. Click on the .ovpn file for the server location you want to use to dowloand the .ovpn file. Do not open this file.

IPVanish download ovpn

Asus AX1800S Router Setup for IPVanish

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your IPVanish account email/username and password.

7. Click the Activate button.

Verify a successful IPVanish connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit IPVanish’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to IPVanish.

How to change the IPVanish server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here