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Flint/Slate GL.iNet Internet Setup

TeamFlashRouters · Apr 3, 2023 ·

Follow this article when you receive your new Flint or Slate GL.iNet router to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port of the Flint or Slate GL.iNet router.

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

5. Enter openwrt as the admin password to access the GL.iNet firmware settings.

6. Verify that your Flint/Slate GL.iNet router is receiving a WAN IP Address and webpages are loading while connected to its network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

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GL.iNet Access Router Settings and Firmware Upgrade

TeamFlashRouters · Apr 3, 2023 ·

Follow this guide to upgrade the firmware of your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 9483C07E70A8 then your WiFi password is Wireless#9483C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

3. Enter openwrt as the admin password to access the GL.iNet firmware settings. Newer devices may have a different admin password set as openwrt1 or glopenwrt1

3. If a new firmware upgrade is available the router settings will either display a banner when you first access the router or a header. Click Install or the Upgrade arrow depending on which appears for you.

4. Make sure the Keep Settings toggle is pushed to the right so your router does not get reset. Click the Install button to begin the firmware upgrade.

5. The firmware update should take about 2-3 minutes. You may need to reconnect your wireless devices after the network comes back up in your available networks.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Change Wi-Fi name and password

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to change the Wi-Fi name and password on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

4. Click Wireless.

5. Click Modify under the 5GHz or 2.4GHz band.

The 5GHz and 2.4GHz information must be changed at separate times. Keep in mind that if you are connected to wireless when changing one band you may need to reconnect with the new info you set to be on the network again to make changes to the other band.

6. Change the Wi-Fi Name (SSID) and Wi-Fi Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Apply.

7. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish Setup for Privacy Hero

TeamFlashRouters · Sep 23, 2025 ·

Privacy Hero supports IPVanish VPN through WireGuard (recommended) and OpenVPN. Both are configured in Privacy Hero using the Custom VPN provider option. You will need an active IPVanish VPN subscription and the configuration file for the protocol and server location you select.

Choose your method: WireGuard uses a generated .conf file and generally provides better performance. OpenVPN uses a downloaded .ovpn file plus your IPVanish VPN username and password.

Privacy Hero is cloud-managed. You can sign in and adjust VPN settings from a computer, phone, or tablet connected to any internet connection. You do not need to be on the Privacy Hero WiFi network to configure the router.

Download an IPVanish WireGuard Configuration (Recommended)

Use the WireGuard configuration generator in your IPVanish account to create a server file for your router. A generated WireGuard file contains the connection keys and server details, so keep it private.

Open the IPVanish account sign-in page and log in.
Open WireGuard in the account navigation to access the WireGuard Configuration Generator.
Select your preferred IPVanish server location and choose Generate to download the WireGuard configuration file. Save the downloaded .conf file to the device you are using for setup.

Important: Do not publicly share your WireGuard configuration file. To switch server locations later, generate and upload a new configuration.

Add IPVanish WireGuard to Privacy Hero

Sign in to the Privacy Hero dashboard at app.privacyhero.com.
Open the VPN section, select Change beside the provider, and choose Custom.
Choose WireGuard and upload the IPVanish .conf file you just generated.
Click Save to apply the settings. Wait for Privacy Hero to report Connected.

Privacy Hero Custom WireGuard configuration with WireGuard file upload

WireGuard authentication is contained in the generated configuration file; there is no separate OpenVPN username/password step in this method.

Download an IPVanish OpenVPN Configuration File

OpenVPN is a good alternative if WireGuard is unavailable or fails to connect on your network. It requires an IPVanish .ovpn configuration file and VPN login credentials.

Open the IPVanish OpenVPN server configuration list.
Download an .ovpn file for your preferred available server location. If IPVanish provides both UDP and TCP files, start with UDP and keep a TCP file as a fallback.
Have your IPVanish account username and password available for the OpenVPN setup. Use the credentials accepted by your IPVanish VPN account; these are not Privacy Hero login credentials.

If the linked server directory has changed, check the latest manual OpenVPN configuration downloads offered by IPVanish before selecting a file.

Add IPVanish OpenVPN to Privacy Hero

Sign in at app.privacyhero.com and open VPN.
Select Change, choose Custom, and select OpenVPN.
Upload the IPVanish .ovpn file you downloaded.
Enter your IPVanish username and password in the Custom OpenVPN fields. Do not enter the Privacy Hero account login.
Click Save and wait for the connection status to show Connected.

Privacy Hero Custom OpenVPN configuration showing server file upload and username and password fields

Tip: If OpenVPN UDP times out or cannot connect, try an available IPVanish OpenVPN TCP configuration or another server location.

Verify Your IPVanish VPN Connection

After Privacy Hero displays Connected, verify that a device on the router is actually using IPVanish.

Connect the device you want to test to the Privacy Hero WiFi or LAN network.
Temporarily disconnect any IPVanish app, other VPN app, or device-level VPN connection on that device so you test the router VPN alone.
Open a new private/incognito browser window and visit IPVanish What Is My IP Address.
Confirm that your public IP address and approximate location correspond to the VPN server you selected.

Note: Privacy Hero settings can be managed remotely, but the device used for this IP test must be on the Privacy Hero network.

Streaming Relocation and Your VPN Location

If Streaming Relocation is enabled for a supported streaming service, that service may use the configured Streaming Relocation location instead of the IPVanish server location. See Privacy Hero Streaming Relocation.

IPVanish Not Connecting?

If Privacy Hero remains on Connecting, displays Failed, or reports a timeout, check the following:

Make sure your IPVanish subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
For WireGuard, generate a fresh configuration from your IPVanish account and upload that .conf file again.
For OpenVPN, confirm your IPVanish username/password and upload a fresh .ovpn file for a different server.
Try a different server location. With OpenVPN, also try switching between available UDP and TCP files.
Temporarily disable the Privacy Hero VPN connection and test normal internet access. If enabled, temporarily turn off the VPN Kill Switch for this test, then restore your preferred Kill Switch setting.
Check whether a device-level VPN app, private DNS, proxy, or security software is interfering with the router VPN connection.

VPN Disconnected and No Internet?

The VPN Kill Switch can intentionally block internet access when the VPN disconnects. Review Privacy Hero VPN Kill Switch Setup.

VPN Connected but One Device Shows the Wrong IP?

If only one device shows an unexpected IP address, look for another VPN app, iCloud Private Relay, Private DNS, browser proxy/DNS settings, or security software on that device. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

Flint/Slate GL.iNet Disable Wi-Fi

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to disable Wi-Fi network on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

4. Click Wireless.

5. Click Modify under the 5GHz or 2.4GHz band.

The 5GHz and 2.4GHz bands must be disabled at separate times. Keep in mind that if you are connected to wireless when disabling one band you may need to reconnect with the other band to disable it. Also make sure you have a device that has ethernet capabilities so you can still access the settings with wireless disabled.

6. Set the Enable Wi-Fi toggle to the OFF position and click Apply.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Guest Network Setup

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to setup a Guest Network on your GL.iNet FlashRouter. Devices connected to the guest network will be on a separate subnet and will not have access to the router settings or be able to talk to devices on the main network.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

4. Click Wireless.

5. Click 5GHz Guest Wi-Fi or 2.4GHz Guest Wi-Fi.

6. Click Modify.

7. Set the Enable Wi-Fi toggle to the ON position.

8. Change the Wi-Fi Name (SSID) and Wi-Fi Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Apply.

9. Connect your devices to the new guest wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Activation and Setup

TeamFlashRouters · Feb 8, 2023 ·

Follow this article when you receive your new Privacy Hero router to create your Privacy Hero account, connect your Privacy Hero to the Internet, and customize your network so it is ready to use.

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone or your other Wi-Fi network.

Create your Privacy Hero account

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Select Create Account.

3. Enter the Email address you want to set for your Privacy Hero account. This will be your login to the Privacy Hero settings moving forward. Click Create Account.

4. Go to your Email inbox and check for an email from Privacy Hero and click the Confirm email address link. This email may be in your Promotions or Spam inbox if it is not appearing in your main inbox.

5. Enter the password that you want to use for your Privacy Hero account. Be sure to note this in a secure location so you do not forget. Click Submit.

6. You have now created your Privacy Hero account. You will use this login to access the Privacy Hero router settings.

Activate your Privacy Hero Internet and setup Wi-Fi

1. You will then be taken to the Router Activation steps. Connect the ethernet cable that the Privacy Hero came with from an open Ethernet port on your ISP modem or other router to the WAN/Internet (blue) port of the Privacy Hero.

Then power the Privacy Hero device on by connecting the power supply. This is shown in the video on the page as well. Wait about a minute or so for the Privacy Hero router to fully boot up and then click I’m Connected.

2. The next page may say Router Found or ask you to enter the Activation Code. If it asks for the Activation Code that will be the code printed on the bottom of the Privacy Hero. Enter this code and click Next.

3. Set the Wi-Fi name and password for connecting your devices to the Privacy Hero network. Make sure it is not a duplicate name of an existing Wi-Fi network. Click Next.

4. To activate your 1 Year NordVPN code:

Click on Claim NordVPN 1 Year Code Now

Go to the Account section of your router settings.

Copy the NordVPN code shown under Claim NordVPN 1 Year Code.

Go to the NordVPN activation page.

This code can be used with a new or existing NordVPN account.

5. You are now all set to begin joining your devices to the new Privacy Hero network with the Wi-Fi name and password you entered and setting up some of the Privacy Hero features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Repeater Setup

TeamFlashRouters · May 29, 2023 ·

If you want to connect your FlashRouter to the Internet via Wi-Fi instead of an ethernet cable you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to an available network via WiFi and then creates a completely separate network segment for you.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

4. Select the Internet tab.

5. In the Repeater area select Connect.

6. Select the available Wi-Fi network you want the FlashRouter to use for Internet from the list. You can use a 2.4GHz and/or 5GHz network to connect.

7. Enter the correct Wi-Fi password in the Password field for the network you selected. Then click Apply.

8. You are now setup with the GL.iNet FlashRouter receiving Internet via Wi-Fi. The Repeater area should now be filled in with the network information of the connection as shown below.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Access Router Settings

TeamFlashRouters · Feb 8, 2023 ·

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Change Wi-Fi Name and Password

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to change your Privacy Hero WiFi name and password.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Click the edit box for the 5GHz network or the 2.4GHz network.

5. Enter the new Wi-Fi name and password you’d like to set. Click Save at the bottom of the page.

Privacy Hero enter new wifi name and password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Change Wireless Channel

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to change your Privacy Hero wireless channel.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Click the edit box for the 5GHz network or the 2.4GHz network.

5. Select the new Wireless Channel that you would like to use. Click Save at the bottom of the page.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How to Access Your GL.iNet FlashRouter Settings

TeamFlashRouters · Feb 26, 2024 ·

This quick guide walk you through connecting to your GL.iNet FlashRouter (Flint, Slate, Beryl, or Marble) and logging into the admin settings page. You’ll use either WiFi or an Ethernet cable, then access the router dashboard through your browser.

Step 1. Connect Your Device to the Router

You can connect by WiFi or Ethernet:

WiFi: Look for a network name like FlashRouter24 or FlashRouter50
- The WiFi password has been set to: Wireless#9483C
- ⚠️ Be sure to capitalize the “W” in
Ethernet: Plug an Ethernet cable from your computer into one of the router’s LAN ports (usually marked or color-coded differently from the WAN port).

👉 Pro tip: Disconnect from any other WiFi networks during setup.

Step 2. Open the Router Login Page

Open a web browser (Chrome, Safari, Firefox, Edge).
In the address bar, type: 192.168.8.1
Press Enter.

This is the local router dashboard address (not a public website). If the page doesn’t load:

Try a different browser.
Clear your cache.
Ensure your device is connected to the FlashRouter network.

Step 3. Log In to the Router Settings

Default password: glopenwrt1 or openwrt
This is the factory default for all GL.iNet routers shipped by FlashRouters.

💡 Once you’re in, you can update your admin password in the settings for extra security.

Next Steps

Now that you’ve accessed your GL.iNet FlashRouter, you can:

Set up your VPN service
Customize your WiFi name and password
Adjust device controls and security settings

Check our support library for your specific VPN setup guide.

Privacy Hero Disable Wi-Fi

TeamFlashRouters · Feb 8, 2023 ·

Use these steps to disable your Privacy Hero Wi-Fi so only ethernet connections are active. This is not a required step just a preference.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

4. Set the toggle switches to the off position for the Wi-Fi bands you want to disable.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Internet Setup

TeamFlashRouters · Feb 26, 2024 ·

Follow this article when you receive your new Cudy FlashRouter to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port if you purchased a Cudy AX3000 or to ethernet port #1 of the device marked Primary if you purchased a Cudy M1800 or Cudy M3000.

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

5. Enter openwrt as the admin password to access the Cudy firmware settings.

6. Verify that your Cudy FlashRouter is reporting as Internet and WAN Connected.

6. Verify that your Cudy FlashRouter is reporting as Internet and WAN Connected.

7. If you purchased a Cudy M1800 or Cudy M3000 mesh package you can now take the unit labeled Node to the location you want it connecting from and power it up. It will connect to the Primary network that was just setup automatically. You will then see the Mesh Units number increase according to the number that you have purchased shortly.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Access Router Settings

TeamFlashRouters · Feb 26, 2024 ·

Follow this guide to access the router settings of your Cudy FlashRouter.

1. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

3. Enter openwrt1 or openwrt as the admin password to access the Cudy firmware settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Change Wi-Fi name and password

TeamFlashRouters · Feb 26, 2024 ·

Follow this guide to change the Wi-Fi name and password on your Cudy FlashRouter.

1. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

3. Enter openwrt as the admin password to access the Cudy firmware settings.

3. Click General Settings.

4. Click Wireless.

5. Change the SSID and Password fields for both 2.4GHz and 5GHz bands.The SSIDs should be unique and NOT a duplicate of an existing network. Click Save & Apply.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Roqos Core Internet Setup and Activation

TeamFlashRouters · Mar 15, 2022 ·

Follow this article when you receive your new Roqos Core router to create your Roqos account, connect your Roqos to the Internet, and customize your network so it is ready to use.

Create your Roqos account

1. From any device that has a browser such as a computer, smartphone, or tablet visit login.roqos.com

2. Select Create Account.

3. Enter the Email address and password you want to set for your Roqos account. This will be your login to the Roqos settings moving forward. Click Next.

4. Enter the name and phone number you want associated with your Roqos. Click Next.

5. Enter the address where your Roqos is located. This section may require a CAPTCHA to be completed to authenticate you are human. Click Create Account.

6. You have now created your Roqos account. In a new tab proceed to open the email from Roqos and click the Activate account button.

Activate your Roqos Internet

1. From the Account created page click Next to begin the Internet Setup of the Roqos.

2. Select the Roqos model Teal RC10-P. Click Next.

3. Connect the ethernet cable that came with your Roqos from the port labeled INTERNET on the back of your Roqos to an open ethernet port on your ISP Modem or other router in your network.

4. Then connect the power adapter that came with the Roqos to the back of the Roqos. Wait for the light on the Roqos to begin blinking blue. Once your see the blinking blue lights on the Roqos click Next.

If your Roqos lights does not begin blinking blue after a long while please see the steps in this article and contact us.

5. Enter in the Roqos serial number found on the bottom of the device exactly as it appears there. Click Next.

Setup your Roqos Network

1. Enter in a name that you would like to call the Roqos. This is just the Roqo’s device name and it is not the WiFi network name. Click Next.

2. Select the Time Zone of your actual location from the dropdown. Click Next.

3. Set the WiFi name and password for the Roqos. The WiFi name should be unique and not a duplicate of an existing wireless network. This will be the name that appears in your wireless devices available network list and the password to join the devices to the network. Click Next.

4. Select the custom alert settings as you best see fit using the toggle switches. We typically recommend having the first two toggles selected for Email Alerts and Consolidate Security Alerts. Click Next.

Begin connecting your devices to the Roqos network

You are now done setting up your Roqos to connect to the Internet and can begin joining your wireless devices to the Roqos network and exploring the Roqos Core Features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Access Router Settings

TeamFlashRouters · Apr 11, 2024 ·

Follow this guide to access the router settings of your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to tplinkwifi.net

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Internet Setup

TeamFlashRouters · Apr 11, 2024 ·

Follow this article when you receive your new TP-Link FlashRouter to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port of the TP-Link.

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to tplinkwifi.net

5. Enter tp-link as the admin password to access the TP-Link firmware settings.

6. Verify that your TP-Link FlashRouter is reporting as Internet and WAN Connected.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Streaming Relocation

TeamFlashRouters · Apr 3, 2023 ·

Use these steps change your location for popular streaming services allowing you to access to regionally restricted content. Privacy Hero uses DNS routing to change your location which is a great way around VPN streaming blocks.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

3. Click the Streaming symbol.

4. Set the Streaming Relocation toggle to On.

Privacy Hero enable Streaming Relocation

5. Click the flag of the country you would like the listed streaming service to use.

This streaming relocation feature will not change your IP address in the way that a VPN does. This is why it is not able to be blocked in the same way that a VPN connection can be.

The listed services on the streaming relocation page will not be connected to VPN even if the Privacy Hero has an active VPN connection. These services are set to bypass the router’s VPN tunnel to avoid streaming blocks.

Toggling the streaming relocation feature On will also relocate many other streaming services automatically. They will be automatically optimized for the best connection with no manual selection needed for:
ABC
Adult Swim
All 4
Apple TV Channels
BBC
Britbox
CBC Gem
CBS Sports
Crackle
DirecTV Stream
DSTV Now
Filmrise
Freeform
Freevee
Frndly TV
F1 TV
FX Now
ITV
MGM+
Molotov.TV
My 5
NBC
NBC Sports
Now E
Now TV
Pandora
Paramount+
PBS
Peacock
Philo
Pluto TV
Showmax
Sling
SonyLIV
S Sports Plus
Starz
Stirr
TBS
Tennis Channel
The CW
Tubi
TVPlayer
Vudu
Xumo
Zattoo

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero VPN Setup Guide for Privacy Hero

TeamFlashRouters · Apr 3, 2023 ·

Use these steps to connect to Privacy Hero’s own WireGuard VPN servers. You will automatically be connected to the ideal USA or Canada server based on your location.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the VPN symbol.

4. Set the VPN toggle to On.

5. Connect to the Privacy Hero’s via wireless or ethernet connection on your device and visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.

Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network so if your IP Address has not changed be sure to double check that you are indeed connected to the Privacy Hero network on the device you are checking your IP from.

Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero NordVPN Not Connecting or Showing Timeout Errors

Dave · Sep 22, 2026 ·

If NordVPN will not connect on Privacy Hero, shows a timeout error, remains stuck on Connecting, or displays Failed, the Privacy Hero router itself may still be working normally.

NordVPN connections can occasionally stop working when servers are placed into maintenance, removed or cycled out of service, account credentials change, or a previously saved NordVPN access token or manual service credential is no longer valid.

Start by confirming that Privacy Hero has normal internet access, then troubleshoot the NordVPN connection.

First: Confirm Privacy Hero Has Internet

Before changing your NordVPN settings, confirm that Privacy Hero itself has normal internet access.

Open app.privacyhero.com.
Open the VPN section.
If the VPN Kill Switch is enabled, temporarily turn it Off.
Turn the failed NordVPN connection off.
Connect a device to the Privacy Hero network.
Test normal internet access.

If internet access works normally with NordVPN and the Kill Switch disabled, the underlying Privacy Hero internet connection is working. Continue troubleshooting the NordVPN connection.

If your internet stopped working because NordVPN failed while the VPN Kill Switch was enabled, follow our Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting guide.

Reconnect NordVPN

A temporary NordVPN server or connection issue may resolve without changing your account information.

Open the VPN section at app.privacyhero.com.
Turn the NordVPN connection off.
Wait a few seconds.
Turn NordVPN back on.
Allow the connection time to establish.
Check whether the VPN status changes to Connected.

If NordVPN still shows Failed, Connecting, or a timeout error, continue with the steps below.

Try Another NordVPN Server

NordVPN regularly maintains, replaces, and cycles servers in its network. A specific NordVPN server that worked previously may eventually be taken offline, removed, or temporarily unavailable.

If your Privacy Hero NordVPN connection is configured to use a specific server and suddenly stops working, try another server or return to the normal country selection.

Open app.privacyhero.com.
Open the VPN section.
Select your NordVPN connection.
If you previously entered a specific NordVPN server under Advanced Options, remove or replace that server.
Select the country or location you want to use.
Save the settings.
Reconnect NordVPN.
Check whether the status changes to Connected.

If you specifically need to use an individual NordVPN server, make sure that server is still active before continuing to use it.

Important: A previously working specific server should not be assumed to remain available indefinitely. NordVPN may change its server network over time.

Update Your NordVPN Token for NordLynx

Privacy Hero uses a NordVPN access token to authenticate NordLynx connections.

If the saved token is expired, revoked, replaced, or otherwise no longer valid, NordLynx may show Failed, Connecting, or a timeout error.

Generating a new token is a good troubleshooting step if your NordVPN account information has changed or the existing token is no longer working.

Sign in to your NordVPN account.
Open the NordVPN Access Tokens page.
Generate a new access token.
Select Doesn’t expire if NordVPN provides that option.
Copy the new token.
Open app.privacyhero.com.
Open the NordVPN settings.
Confirm that NordLynx is the selected protocol.
Replace the existing token with the newly generated token.
Save the settings.
Reconnect NordVPN.

Important: NordVPN access tokens are sensitive account credentials. Do not post or share your token publicly.

For complete setup instructions, see Privacy Hero NordVPN / NordLynx Setup.

Update NordVPN Manual Service Credentials for OpenVPN

If you are using OpenVPN instead of NordLynx, Privacy Hero uses NordVPN’s Manual Service Credentials.

These are different from the email address and password you normally use to sign in to the NordVPN website or application.

If the saved credentials are no longer valid, update them:

Sign in to your NordVPN account.
Open NordVPN Manual Service Credentials.
Copy the current service username and password.
Open app.privacyhero.com.
Open your NordVPN settings.
Confirm that OpenVPN is the selected protocol.
Replace the existing manual service credentials with the current credentials from NordVPN.
Save the settings.
Reconnect NordVPN.

Do not enter your regular NordVPN website email address and password in place of the manual service credentials.

Did You Recently Change Your NordVPN Account Information?

If NordVPN stopped connecting after an account change, update the authentication information stored in Privacy Hero.

This is especially important after changes such as:

Changing your NordVPN account password.
Changing or updating NordVPN account security settings.
Generating or replacing NordVPN access tokens.
Changes to NordVPN manual service credentials.
Renewing, changing, or restoring your NordVPN subscription.

The credentials used by Privacy Hero depend on the VPN protocol:

NordLynx: Uses a NordVPN access token.
OpenVPN: Uses NordVPN manual service credentials.

Your regular NordVPN website login should not be entered as the router’s OpenVPN credentials.

If you are unsure whether the existing authentication information is still valid, retrieve current credentials directly from your NordVPN account and update Privacy Hero.

Confirm Your NordVPN Subscription Is Active

Privacy Hero cannot establish a NordVPN connection if the NordVPN account being used no longer has active VPN service.

Sign in to your NordVPN account and confirm that your subscription is active before continuing with server, token, or credential troubleshooting.

Try Another VPN Protocol

If your NordVPN account, credentials, and server selection are correct but the connection still fails, try another NordVPN protocol available in Privacy Hero.

For example, if NordLynx is not connecting, testing OpenVPN can help determine whether the issue is specific to the protocol or authentication method.

Remember that changing protocols also changes the required NordVPN authentication:

NordLynx requires a NordVPN access token.
OpenVPN requires NordVPN manual service credentials.

Important: Do Not Run Two VPNs at Once

Do not leave the NordVPN application connected directly on your phone or computer while testing the Privacy Hero VPN.

Running a VPN application on the device while also routing that device through the Privacy Hero VPN creates a double-VPN connection and can cause routing, connectivity, or IP-location problems.

Disconnect the device-level NordVPN app before testing the router VPN.

Verify the NordVPN Connection

Once Privacy Hero displays NordVPN as Connected:

Connect your device to the Privacy Hero WiFi.
Make sure the NordVPN app on the device is disconnected.
Open a fresh private/incognito browser window.
Visit NordVPN What Is My IP.
Confirm that the public IP address and location correspond to your selected NordVPN location.
Test several websites or applications.

If you use the Privacy Hero VPN Kill Switch, enable it only after confirming that NordVPN is connected and working.

NordVPN Is Connected but One Device Shows the Wrong IP

If Privacy Hero shows NordVPN as Connected and other devices display the correct VPN IP, the NordVPN connection itself is likely working.

Check the affected device’s Privacy Hero VPN assignment and review any VPN, privacy, DNS, browser, antivirus, firewall, or security settings running directly on that device.

See Device Privacy, DNS, VPN, and Security Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

NordVPN Setup for Privacy Hero

TeamFlashRouters · Apr 3, 2023 ·

Privacy Hero supports NordVPN using both NordLynx and OpenVPN.

NordLynx is recommended for most users. OpenVPN is also available and may be required for NordVPN Dedicated IP connections. Some Dedicated IP configurations require a private OpenVPN file imported as a Custom VPN.

Privacy Hero is cloud-managed, so you can complete the setup from any device with an internet connection. You do not need to be connected to Privacy Hero WiFi to change these settings.

NordVPN NordLynx Setup

NordLynx uses a NordVPN access token, not your regular NordVPN website email and password.

Open Privacy Hero and Select NordLynx

From a computer, smartphone, or tablet, open app.privacyhero.com.
Sign in with your Privacy Hero account email and password.
Open the VPN section.
Click Change and select NordVPN.
Choose NordLynx.

Generate Your NordVPN Access Token

In another browser tab, open NordVPN Access Tokens and sign in to your NordVPN account.
Complete any account or email verification requested by NordVPN.
Select Generate new token; choose Doesn’t expire if available, then copy the token.

Important: Treat your NordVPN token as a password. Do not share it publicly.

Connect Privacy Hero to NordVPN

Return to Privacy Hero, paste the token into the NordLynx token field, and click Save. The default country selection automatically chooses an available NordVPN server for that location.
Wait for the VPN status to show Connected.

NordVPN OpenVPN Setup

Use OpenVPN if you prefer the OpenVPN protocol or if your configuration requires it. OpenVPN requires NordVPN Manual Service Credentials, which are different from your website login email and password.

Select OpenVPN in Privacy Hero

Open app.privacyhero.com and sign in.
Open the VPN section.
Click Change and select NordVPN.
Select OpenVPN.

Get Your Manual Service Credentials

Open NordVPN Manual Service Credentials and sign in.
Complete NordVPN’s verification if prompted, then copy the current Service Username and Service Password.

Important: Do not enter your normal NordVPN website email and password into Privacy Hero’s OpenVPN fields.

Save Your OpenVPN Connection

Return to Privacy Hero and enter the manual service username and password in the OpenVPN credential fields. Click Save.
Confirm Privacy Hero shows the connection as Connected.

Choose a NordVPN Country or Specific Server

Privacy Hero can select a NordVPN server automatically, or you can choose a country or specify a server hostname.

Choose a Country

Open your NordVPN connection in Privacy Hero.
Open the Country dropdown.
Search for and select your preferred country.
Click Save. Privacy Hero will use an available NordVPN server for the selected country.

Use a Specific NordVPN Server

Open your NordVPN connection in Privacy Hero.
Open Advanced Options.
Enter the NordVPN server hostname, for example us12286.nordvpn.com.
Click Save.

Use NordVPN’s server recommendation tool if you need a hostname. NordVPN servers can be retired or taken offline for maintenance; if your specific server stops working, choose another server or return to country selection.

NordVPN Dedicated IP Setup

NordVPN Dedicated IP can require either the regular NordVPN OpenVPN connection or a private .ovpn file imported as a Custom VPN.

Method 1: OpenVPN Advanced Options

Try this first if your Dedicated IP works with the standard NordVPN OpenVPN setup.

Set up NordVPN → OpenVPN using your NordVPN Manual Service Credentials as described above.
Open Advanced Options.
Enter the Dedicated IP server hostname assigned to your account.
Click Save and check whether the VPN connects.
Verify that your public IP matches your assigned Dedicated IP.

If connected and the public IP matches, no additional configuration is needed.

Method 2: Custom VPN With a Private OpenVPN File

Some Dedicated IP servers require a private OpenVPN configuration file. If Method 1 does not connect, follow NordVPN’s Manual Dedicated IP Server Setup instructions.

Download Your Dedicated IP Configuration

Sign in to the NordVPN account associated with the Dedicated IP.
Locate your assigned Dedicated IP server using NordVPN’s manual setup instructions.
Download its OpenVPN UDP configuration file.
Save the .ovpn file to your computer or device.

Important: Use the private configuration file for your actual Dedicated IP, not a public NordVPN server file.

Upload the File as a Custom VPN

Open app.privacyhero.com and select VPN → Change.
Select Custom from the VPN provider dropdown, not NordVPN.
Upload your Dedicated IP UDP .ovpn file.
Enter your NordVPN Manual Service Username and Password.
Save the configuration, enable the VPN, and wait for Connected.
Verify the public IP matches your NordVPN Dedicated IP.

These are NordVPN’s separate manual service credentials, not your regular website login.

Verify Your NordVPN Connection

Connect your testing device to the Privacy Hero WiFi.
Disconnect any NordVPN or other VPN app running directly on that device.
Open a fresh private/incognito browser window.
Visit NordVPN What Is My IP.
Confirm the public IP and location match your selected NordVPN server (or assigned Dedicated IP).

Running a VPN application directly on the device at the same time as the router VPN can produce double-VPN conflicts and unexpected IP or location results.

Streaming Relocation and VPN Location

If Streaming Relocation is enabled for a supported service, that service may use the Streaming Relocation region instead of your VPN server region. See Privacy Hero Streaming Relocation.

NordVPN Not Connecting?

If the VPN displays Failed, Connecting, or a timeout error, check for:

A server undergoing maintenance or no longer available.
An expired, revoked, or outdated NordLynx access token.
Incorrect or changed OpenVPN Manual Service Credentials.
Recent account changes or an inactive NordVPN subscription.
A protocol-specific issue.
A Dedicated IP that requires a private .ovpn file and Custom provider selection.

Follow Privacy Hero NordVPN Not Connecting or Showing Timeout Errors for troubleshooting.

No Internet After NordVPN Disconnects?

If internet access stops when the VPN disconnects, the VPN Kill Switch may be blocking normal traffic as intended. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

VPN Connected, but One Device Shows the Wrong IP?

If other devices show the correct VPN IP, check the affected device’s VPN apps, Private Relay, Private DNS, antivirus, and browser settings. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

TP-Link Change Wi-Fi name and password

TeamFlashRouters · Apr 16, 2024 ·

Follow this guide to change the Wi-Fi name and password on your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

4. Click Wireless.

5. Change the Network Name (SSID) and Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Save.

TP-Link Change Wireless name and password

If you want both 2.4GHz and 5GHz networks to be bonded and have the same name click the Smart Connect checkbox.

6. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Change Wireless Channel

TeamFlashRouters · Apr 16, 2024 ·

Follow this guide to change the Wireless channel on your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

4. Click Wireless.

5. Change the Channel setting to the number that you want to use. Click Save.

6. Connect your devices to the wireless network again as they may have been disconnected when making this change.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Merge or Separate 2.4GHz and 5GHz Wi-Fi

TeamFlashRouters · Apr 17, 2024 ·

Your TP-Link router broadcasts a 2.4GHz and a 5GHz Wi-Fi network. These can be separated to allow you to assign your devices to the network that best suits them or merged into a single network so your devices automatically select the best band to use. Follow this guide to separate or merge your Wi-Fi bands.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

4. Click Wireless.

5. Check the Smart Connect checkbox to merge the two Wi-Fi bands. Uncheck the Smart Connect checkbox to separate the two Wi-Fi bands. If you have the two Wi-Fi bands separated make sure the Network Name (SSID) fields have different names for 2.4GHz and 5GHz bands. Click Save.

6. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Adblocking Malware and Phishing Prevention Setup

TeamFlashRouters · Apr 3, 2023 ·

Use these steps to enable Privacy Hero’s adblocking, malware, and phishing prevention settings to add extra security to your network.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the VPN symbol.

4. Toggle the Adblocking and Malware & Phishing switches to On.

Privacy Hero Adblocking Malware and Phishing

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero VPN Kill Switch Setup

TeamFlashRouters · Apr 3, 2023 ·

The Privacy Hero VPN Kill Switch prevents regular internet traffic from passing through your router if its VPN disconnects or fails to connect. This helps prevent devices from using your normal ISP connection without VPN protection.

Before enabling: Make sure your VPN is already Connected and that internet access works through the VPN. The Kill Switch is optional, but useful if you prefer internet access to stop rather than continue unprotected when the VPN goes down.

Privacy Hero is managed at app.privacyhero.com. You can make changes using a computer, phone, or tablet.

How to Enable the VPN Kill Switch

Open app.privacyhero.com and sign in using your Privacy Hero account. If the router has not been activated yet, follow the Privacy Hero Activation and Setup guide first.
Open the VPN section of your Privacy Hero settings.
Confirm that your selected VPN provider is active and its connection status shows Connected. If the VPN is failing, fix the connection before proceeding.
Find VPN Killswitch (VPN Kill Switch) and move its toggle to On (orange). The setting is enabled when its toggle is On.
Keep a device connected to the Privacy Hero WiFi or LAN and confirm that ordinary websites work with the VPN connected.

Privacy Hero Security and Privacy VPN Killswitch toggle enabled, highlighted on the right side of the settings page — In Privacy Hero, the VPN Killswitch toggle is shown directly below the VPN provider setting.

Tip: To check the router’s VPN IP address, use a browser on a device connected to Privacy Hero, not on a phone using cellular data or another WiFi network. Disable any separate VPN app on the test device so you can verify the router VPN independently.

What Happens When the Kill Switch Is On?

VPN status	Kill Switch	Normal internet traffic
Connected	On	Allowed through the VPN
Disconnected or Failed	On	Blocked until the VPN reconnects or you turn the Kill Switch off
Disconnected or Failed	Off	May use the normal ISP connection without VPN protection

The Kill Switch does not turn off the WiFi network. Your device may stay connected to Privacy Hero WiFi but report No Internet when the VPN is unavailable. Some phones and computers may automatically switch to cellular data or another saved WiFi network.

Access Privacy Hero Even When the Kill Switch Is Blocking Internet

Important: Privacy Hero includes a built-in exception for its cloud management dashboard. If the VPN is down and the Kill Switch blocks normal internet traffic, you can still access app.privacyhero.com while connected to the Privacy Hero WiFi or LAN network, provided the router itself still has its upstream/cloud connection.

This means you can sign in, check the VPN status, change the server or protocol, or switch off the Kill Switch without first leaving the Privacy Hero network.

You can also access the cloud dashboard through another working WiFi connection or cellular data. If the router shows Offline in the dashboard, that indicates a separate WAN or cloud-connectivity problem rather than normal Kill Switch behavior.

How to Turn Off the Kill Switch or Restore Internet

If your VPN has stopped connecting and you need to restore ordinary internet access temporarily:

Open app.privacyhero.com, including from the Privacy Hero network if the Kill Switch is blocking regular internet.
Open VPN and check the current VPN status.
Move VPN Killswitch to Off.
If the VPN remains Failed or Disconnected, temporarily switch the VPN connection Off and test internet access using a device on the Privacy Hero network.
Repair the VPN connection, confirm Connected, and verify that ordinary internet traffic works through the VPN before turning the Kill Switch back On.

Security note: With the Kill Switch off, devices may access the internet without VPN protection if the VPN is disconnected. Re-enable it after testing if preventing non-VPN traffic is your goal.

VPN showing Failed? Privacy Hero includes a Reset option that removes all saved third-party VPN settings. With an active Privacy Premium subscription, the router reconnects using the built-in Privacy Hero VPN. With Privacy Core, it returns to your normal ISP connection without a router VPN.

Before using Reset, see our How to Reset a Failed VPN Connection on Privacy Hero guide.

For a complete diagnosis of WiFi connected but no internet, VPN failures, and router Offline status, follow the Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting guide.

Related Privacy Hero Guides

ExpressVPN Setup for Privacy Hero

TeamFlashRouters · Aug 14, 2025 ·

Privacy Hero supports ExpressVPN using OpenVPN. To connect, you need your ExpressVPN Manual Configuration username and password and an OpenVPN (.ovpn) configuration file for your preferred server location.

Important: In Privacy Hero, choose Custom as the VPN provider. Upload the ExpressVPN .ovpn file and enter your separate Manual Configuration credentials, not your regular ExpressVPN website login.

Privacy Hero is cloud-managed, so you can complete setup from any computer, smartphone, or tablet with an internet connection. You do not need to be connected to Privacy Hero WiFi while changing the settings.

Get Your ExpressVPN Manual Configuration Credentials

ExpressVPN provides separate credentials for manual OpenVPN connections. These are different from your normal ExpressVPN website email and password.

Open ExpressVPN Set Up Devices and sign in to your ExpressVPN account.
In the left navigation, select Set Up Devices.
Under Applications, expand Advanced setup and choose Manual Configuration.
Find your unique Username and Password under Manual Configuration. Keep this tab open so you can copy them into Privacy Hero.

Important: Do not use your regular ExpressVPN account password, and do not share your manual configuration credentials publicly.

Download Your ExpressVPN OpenVPN Server File

Each available ExpressVPN location has its own OpenVPN configuration file. The file determines the server location used by Privacy Hero.

On the same Manual Configuration page, locate the server regions, such as Americas, Europe, Asia Pacific, or Middle East & Africa.
Expand your preferred region and download the UDP .ovpn file for an available location. Save it to the device you are using to configure Privacy Hero.

Only locations offered on your ExpressVPN Manual Configuration page can be used for this setup. To change locations later, download the corresponding .ovpn file and upload it to Privacy Hero.

Add ExpressVPN to Privacy Hero as a Custom VPN

ExpressVPN uses Privacy Hero’s Custom VPN configuration rather than a dedicated ExpressVPN provider option.

Upload the OpenVPN File and Enter Credentials

Open app.privacyhero.com and sign in to your Privacy Hero account.
Open the VPN section.
Click Change beside the VPN provider and choose Custom.
Choose OpenVPN if prompted, then upload the UDP .ovpn file downloaded from ExpressVPN.
Copy the separate ExpressVPN Manual Configuration Username and Password into the corresponding Privacy Hero fields.

Privacy Hero Custom OpenVPN configuration showing file upload and manual username and password fields

Check the UDP Configuration and Connect

If Privacy Hero displays the OpenVPN configuration in an editor, confirm that the downloaded UDP configuration specifies proto udp. If the directive is missing, add proto udp at the beginning of the configuration. Do not add a conflicting second protocol directive.
Click Save to apply the configuration and establish the VPN connection.
Confirm Privacy Hero displays Connected for the Custom OpenVPN connection.

Privacy Hero Custom OpenVPN configuration editor with proto udp directive

Verify Your ExpressVPN Connection

After Privacy Hero reports Connected, check that devices on the Privacy Hero network are actually using the VPN.

Connect the testing device to the Privacy Hero WiFi or LAN network.
Disconnect the ExpressVPN app or any other VPN application running directly on that device.
Open a fresh private/incognito browser window.
Visit ExpressVPN What Is My IP.
Confirm the public IP address and approximate location correspond to the ExpressVPN server selected in your .ovpn file.

Important: You can manage Privacy Hero’s VPN settings from another network or cellular data. However, to verify the router’s VPN IP, the testing device must be connected to the Privacy Hero network. Running another VPN app on the device can produce double-VPN results.

Streaming Relocation and VPN Location

If Streaming Relocation is enabled for a supported streaming service, that service may use its Streaming Relocation region instead of the location defined in the ExpressVPN configuration file. See Privacy Hero Streaming Relocation.

ExpressVPN Not Connecting?

If Privacy Hero shows Failed, stays on Connecting, or displays a timeout error, try these checks:

Confirm your ExpressVPN subscription is active and you entered the separate Manual Configuration username and password.
Check that you selected Custom in Privacy Hero, rather than another VPN provider.
Download a fresh UDP .ovpn file for an available ExpressVPN server location and upload it again.
Check that the OpenVPN configuration uses proto udp without conflicting protocol directives.
Temporarily disable the VPN Kill Switch while testing whether normal internet access works without the VPN, then restore your preferred Kill Switch setting.
Try another ExpressVPN server location or reconnect the VPN.

No Internet After the VPN Disconnects?

The Privacy Hero VPN Kill Switch may intentionally block normal internet traffic when the VPN connection is unavailable. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

VPN Connected, but One Device Shows the Wrong IP?

If other devices show the correct VPN IP, check the affected device’s VPN apps, iCloud Private Relay, Private DNS, antivirus filtering, browser proxy/DNS settings, or other security software. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

Privacy Hero Creating User Profiles and Adding Devices to Profiles

TeamFlashRouters · Apr 3, 2023 ·

The Privacy Hero router allows for User Profile creation. Doing so allows you to group different user’s devices together to customize the following rules:

Internet access scheduler (Bedtime settings)
Internet Safe Search
Youtube Safe Search
Block Adult Content

This makes the Privacy Hero a great router option for families and internet addicts.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

4. Click Create New Profile.

5. Set the Profile Name, select the Profile Icon, and click Save.

6. Click the name of the User Profile.

7. Select Devices.

8. Select Manage Devices.

9. If you have not already connected your devices to the Privacy Hero network via wireless or ethernet you can do so now. Refresh the page after connecting a new device and it will appear in the list where you can select Move to “Profile Name” to move the device to the appropriate profile. By default new devices are in the Shared profile.

If your devices were already connected to the Privacy Hero network and you are having issues identifying them I would recommend the following steps:

Click the Devices icon.
Select the device in question.
Click Nerd and note down the IP Address of the device.
Go to the network settings of your device where it will display the local IP Address and match that to the IP Address noted in Privacy Hero.

This is how you can identify a device that is not properly named.

10. Now that your devices are assigned you can set the Bedtime Settings (Internet Scheduler) and Safe Surf settings for your new Profile.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

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Download an IPVanish WireGuard Configuration (Recommended)

Add IPVanish WireGuard to Privacy Hero

Download an IPVanish OpenVPN Configuration File

Add IPVanish OpenVPN to Privacy Hero

Verify Your IPVanish VPN Connection

Streaming Relocation and Your VPN Location

IPVanish Not Connecting?

VPN Disconnected and No Internet?

VPN Connected but One Device Shows the Wrong IP?

Related Privacy Hero Guides

Create your Privacy Hero account

Activate your Privacy Hero Internet and setup Wi-Fi

Step 1. Connect Your Device to the Router

Step 2. Open the Router Login Page

Step 3. Log In to the Router Settings

Next Steps

Create your Roqos account

Activate your Roqos Internet

Setup your Roqos Network

Begin connecting your devices to the Roqos network

Jump to a Section

First: Confirm Privacy Hero Has Internet

Reconnect NordVPN

Try Another NordVPN Server

Update Your NordVPN Token for NordLynx

Update NordVPN Manual Service Credentials for OpenVPN

Did You Recently Change Your NordVPN Account Information?

Confirm Your NordVPN Subscription Is Active

Try Another VPN Protocol

Important: Do Not Run Two VPNs at Once

Verify the NordVPN Connection

NordVPN Is Connected but One Device Shows the Wrong IP

Related Privacy Hero Guides

NordVPN NordLynx Setup

Open Privacy Hero and Select NordLynx

Generate Your NordVPN Access Token

Connect Privacy Hero to NordVPN

NordVPN OpenVPN Setup

Select OpenVPN in Privacy Hero

Get Your Manual Service Credentials

Save Your OpenVPN Connection

Choose a NordVPN Country or Specific Server

Choose a Country

Use a Specific NordVPN Server

NordVPN Dedicated IP Setup

Method 1: OpenVPN Advanced Options

Method 2: Custom VPN With a Private OpenVPN File

Download Your Dedicated IP Configuration

Upload the File as a Custom VPN

Verify Your NordVPN Connection

Streaming Relocation and VPN Location

NordVPN Not Connecting?

No Internet After NordVPN Disconnects?

VPN Connected, but One Device Shows the Wrong IP?

Related Privacy Hero Guides

How to Enable the VPN Kill Switch

What Happens When the Kill Switch Is On?

Access Privacy Hero Even When the Kill Switch Is Blocking Internet

How to Turn Off the Kill Switch or Restore Internet

Related Privacy Hero Guides

Get Your ExpressVPN Manual Configuration Credentials

Download Your ExpressVPN OpenVPN Server File

Add ExpressVPN to Privacy Hero as a Custom VPN

Upload the OpenVPN File and Enter Credentials

Check the UDP Configuration and Connect

Verify Your ExpressVPN Connection

Streaming Relocation and VPN Location

ExpressVPN Not Connecting?

No Internet After the VPN Disconnects?

VPN Connected, but One Device Shows the Wrong IP?

Related Privacy Hero Guides

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