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FlashRouters Support Portal

Prioritizing Privacy

  • SETUP GUIDES
    • Privacy Hero Router Setup Guide
    • ASUS-WRT Router Setup Guide
    • AsusWRT-Merlin Router Setup Guide
    • DD-WRT Router Setup Guide
    • ExpressVPN Router Setup Guide
    • GL.iNet Router Setup Guide
    • Roqos Core Router Setup Guide
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    • Router Access
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    • Internet Connection Issues
    • General VPN Issues
    • DD-WRT Firmware
    • TeamViewer Remote Support
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    • VPN FAQs
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How do I change my Wireless Network Name (SSID)?

TeamFlashRouters · May 1, 2019 ·

Change the FlashRouter’s wireless network name to any name you like.

Navigate to Wireless > Basic Settings

Changing SSID in DD-WRT Wireless Basic Settings page
  1. Click into the Wireless Network Name (SSID) field and enter in the new wireless name you would like to use.
  2. Click Apply Settings.
  3. Reconnect to the wireless network using your new wireless network name.

My VPN stopped working on my FlashRouter.

TeamFlashRouters · Jun 4, 2019 ·

The VPN connection on the FlashRouter will not drop in most instances however if the VPN stopped working follow the steps below.

In order to use the FlashRouters Privacy App you need DD-WRT build 02/15/22 r48362 or 2/10/20 r42335.

Follow these instructions to upgrade the firmware to 02/15/22 r48362: How do I upgrade the DD-WRT firmware of my FlashRouter?

If you would like the fully featured FR Privacy App version with Simple Setup you must use firmware builds from 2/10/20 r42335.

FlashRouters Privacy App

Navigate to Status > MyPage

  1. If MyPage is not properly loading the FlashRouters Privacy App try reinstalling the FlashRouters Privacy App.
  2. With the Auto Connect to VPN box checked simply power off the FlashRouter and power it back on to connect back to VPN.
  3. Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
  4. Try a different VPN server location.
  5. If applicable, switch from UDP to TCP or vice versa.
  6. Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.

DD-WRT Manual VPN

Navigate to Services > VPN

  1. Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
  2. Scroll to the bottom of the page and click Apply Settings.
  3. Try a different VPN server location.
  4. If applicable, switch from UDP to TCP or vice versa. Check your VPN provider’s website to see if the port needs to change with the protocol.
  5. Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.

Parental Controls on Roqos

Dave · Dec 16, 2021 ·

The Roqos Core includes a suite of user access settings which can be used as Parental Controls.
You can create individual user profiles and assign specific devices. Using these profiles you can restrict access, block certain content, or even monitor internet usage if you choose to do so.

Create User Profiles

  1. Using the navigation pane on the left of the screen, select USERS.
  2. Select the ADD USER button at the top of the menu.
  3. Create a name to identify the user. You may also add a photo or picture to associate with this user however this is optional.
  4. Select the SAVE button at the bottom of the menu.

Assign Devices

  1. Once you have created a user, you must assign one or more devices to the user.
  2. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  3. You are now in the USER/GROUP PROFILE menu.
  1. Select DEVICES.
  2. Select ADD DEVICE.
  1. The ADD DEVICES menu lists all devices which are currently or previously connected to the Roqos. You cannot assign a device to a user unless it has been connected to the Roqos. 
  2. Use the check box to select one or more devices and then select the SAVE button to assign the device to the user.

A device can only be assigned to one user. Access restrictions you place on a user such as scheduled internet access or content restriction will apply to all devices assigned to that user regardless of who in your home is actually using the device at that time.

Turn Off Internet Access

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list
  2. You are now in the USER/GROUP PROFILE menu
  3. Use the PAUSE button next to the user’s name to halt all internet access to the devices assigned to this user. Conversely, you can restore internet access by pushing the PLAY button here as well.

Schedule Internet Access

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select SCHEDULE PAUSES. You can create multiple schedules for each user to pause their internet access on a daily recurring basis for every day of the week.

Enable Content Filters

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select FILTER. Use existing category and content filters provided by Roqos and customize with your own blocked and allowed site lists.
  4. Select SAVE.

Monitor Internet Usage

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select USAGE HISTORY. Access usage data for all devices assigned to this user. This includes websites visited and activity times.

Please note that in order to collect device information, you must enable this functionality on your Roqos. It is disabled by default.

  1. Using the navigation pane on the left of the screen, select ADVANCED SETTINGS.
  2. Select MISCELLANEOUS.
  3. Activate the COLLECT USER INTERNET USAGE and COLLECT DEVICE DATA USAGE options.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Managing User Profiles on Roqos

Dave · Dec 16, 2021 ·

User Profiles allow you to organize your devices connected to the Roqos Core. This allow you to see a user profile’s usage history, set a schedule when devices are allowed to connect to the Internet, and filter out specific content such as explicit websites and games.

Login to Roqos Core UI web app in a browser on any computer or smart device.

Adding new User Profile

1. Click the navigation menu and select Users.

2. To add a new User Profile click Add User.

3. In the Name field enter the name for the User Profile. You can add an image for the User Profile here as well.

4. You will see a list of devices connected to the Roqos Core at the bottom of the page. Check the box of the devices that you would like to add to this User Profile. Then click Save.

Tracking Usage History

1. Click the User Profile that you want to review.

2. Select Usage History.

3. On the new page you can view usage by Top Visited, All Activity, and Activity Graph.

Schedule Pauses

1. Click the User Profile that you want to review.

2. Select Scheduled Pauses.

3. Click Add Schedule.

4. From here you can set the name of the schedule, the days that the schedule will be in effect, and if the schedule should be applied all day or during specific hours. Click Save.

Filters

1. Click the User Profile that you want to review.

2. Select Filters.

3. From here you can use the toggle to Block explicit websites and Block explicit search results.

4. In the Safe Youtube dropdown you can select None, Moderate, or Strict.

5. The Blocked Content area allows you to block specific services such as Games and Social Media.

6. Add specific websites to the Block Sites list if the above policies did not cover them.

7. Add specific websites to the Allowed Sites list if you want to block all websites except for a few.

How do I schedule a reboot of my FlashRouter?

TeamFlashRouters · May 30, 2019 ·

Schedule a reboot of the FlashRouter to restart your connection. A reboot of your network can help with stability and prevent the connection from slowing down over time.

Navigate to Administration > Keep Alive

Schedule a Reboot in FlashRouter DD-WRT Settings
  1. Enable Schedule Reboot.
  2. Select At a Set Time, and select the time of the day and day of the week you wish to schedule your reboot.
  3. Click Apply Settings.

How do I check for static network settings on my devices?

TeamFlashRouters · May 8, 2019 ·

Static network settings set on a device from a previous connection will interfere with the FlashRouter’s network. Typically the FlashRouter’s network performs best when connected devices are set to automatically use the FlashRouter’s IP Address and DNS.

Make sure you are connected to the FlashRouter’s network via ethernet or WiFi. Keep in mind these instructions may vary based on your current software version.

Check for Static IP Address in Windows

1.  Open the Window search box, and search “Network Status”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer

2. Select “Change adapter optons”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 2

3. Right click on the WiFi and/or ethernet adapter and select Properties.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 3

4. Highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. Delete the values entered for IP address, Subnet mask, Default gateway, Preferred DNS server, and Alternate DNS server.

6. Select Obtain an IP address automatically and Obtain DNS server address automatically.

7. Click OK.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 4

Check for Static IP Address in Apple / Mac

1. Open System Preferences, and select Network.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer

2. Select the adapter that is connected via ethernet or wireless. This will vary based on your current connection.

3. Select Advanced.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 2

4. Select the TCP/IP tab.

5. Set Configure IPv4 to Automatically.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 4

6. Select the DNS field and highlight any DNS servers you see there. If they can be removed you should click the minus symbol below.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 5

7. Click OK.

8. Click Apply.

Check for Static IP Address in iOS

1.  Open Settings

2. Select WiFi, and select the blue icon next to your current connection.

Select FlashRouters DD-WRT Wireless Network in order to Check Static IP Network Settings on iOS Mobile Device

3. Make sure Configure IP is set to Automatically.

Check Static IP Network Settings on iOS Mobile Device and set Configure IP to Automatic

Check for Static IP Address in Android

1. From the top of the screen, swipe down to display settings.

2. Select WiFi.

WiFi Icon and Settings in Android Mobile Device

3. Select your current network.

4. Select Advanced.

Advanced Settings Button in Android Mobile Device

5. Make sure that IP settings is set to DHCP.

Check Static IP DHCP Network Settings in Android Mobile Device

How do I change the DHCP range of my FlashRouter?

TeamFlashRouters · May 30, 2019 ·

Whenever a device joins the FlashRouter network via wired or WiFi connection the DHCP server on the router gives out a local IP address to each device so all these devices can interact on your local network.

Increase the DHCP range to allow more users to automatically be assigned an IP address or decrease the DHCP range to limit the users that are automatically assigned an IP address.

Navigate to Setup > Basic Setup

Change DHCP Range in FlashRouter DD-WRT Settings
  1. Under Network Address Server Settings (DHCP) change the Maximum DHCP Users to your preferred value.
  2. You can edit the Start IP Address to 2 and Maximum DHCP Users to 254 for the most available slots.
  3. Click Apply Settings.

NordVPN Setup on Roqos

TeamFlashRouters · Dec 24, 2021 ·

Preparing for NordVPN Setup

Obtain your NordVPN manual Username and Password

If you are not already a NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Connecting to NordVPN in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

Roqos VPN Out

3. Click the Connect to box.

Roqos NordVPN Connect to

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose NordVPN.

Roqos NordVPN select provider

Enter your NordVPN information

In the Username and Password field enter the NordVPN OpenVPN Username and Password that you obtained.

NordVPN credentials
Roqos NordVPN enter username and password

Select a NordVPN server

Navigate to NordVPN server recommendation page. Click Recommended server and select the country you want to connect to and note the server number that appears.

Click the Location dropdown and type in or scroll to the preferred server country.

Roqos NordVPN Select Location

Click the Server dropdown and type in or scroll to the server number that was recommended. Select the UDP version of the server.

Roqos NordVPN select server number

Click the Save button.

Roqos NordVPN Save Settings

Connect to NordVPN

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your NordVPN connection. Please be patient as the router connects your entire network through VPN.

Roqos VPN Connect

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to NordVPN or only certain devices.

Roqos NordVPN Included Devices

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to NordVPN. Then click Save.

Roqos VPN Include All Devices

If you only want specific devices to connect to NordVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Roqos VPN Include Selected devices

Verify a successful NordVPN connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit NordVPN’s website to verify your new IP Address and Protected Status at the top of the page.

You should see Connected at the top of the page underneath NordVPN.

Connect to a different NordVPN server

To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.

Disconnect from NordVPN

To disconnect from NordVPN click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

Why is my Time Zone set to Europe/Berlin?

TeamFlashRouters · May 30, 2019 ·

Europe/Berlin is the default Time Zone setting for DD-WRT firmware.

To change this to your location’s actual Time Zone do the following.

Navigate to Setup > Basic Setup

Select your actual Time Zone from the dropdown field. Leave the Server IP/Name field blank.

CLICK APPLY SETTINGS

The network may reboot for a moment. Simply reconnect when it is back up.

Disabling the NTP Client setting will result in the VPN connection not working so we ask that you please leave it enabled at all times.

PrivateInternetAccess (PIA) Setup on Roqos

TeamFlashRouters · Dec 24, 2021 ·

Preparing for PIA Setup

Obtain your PIA login information

If you are not already an PIA user Sign Up Now.

1. Visit PIA’s website login page.

PIA login

2. Successfully log in with your account information.

Connecting to PIA in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

Roqos VPN Out

3. Click the Connect to box.

Roqos PIA Connect to

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose Private_Internet_Access.

Roqos PIA select provider

Enter your PIA information

In the Username and Password field enter the PIA Username and Password that you logged in with.

Roqos PIA enter username and password

Select a PIA server

Click the Server dropdown and type in or scroll to your preferred server location.

Roqos PIA server select

Click the Save button.

Roqos PIA Save Settings

Connect to PIA

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your PIA connection. Please be patient as the router connects your entire network through VPN.

Roqos VPN Connect

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to PIA or only certain devices.

Roqos PIA Included Devices

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to PIA. Then click Save.

Roqos VPN Include All Devices

If you only want specific devices to connect to PIA while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Roqos VPN Include Selected devices

Verify a successful PIA connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit PIA’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath Private_Internet_Access.

Connect to a different PIA server

To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.

Disconnect from PIA

To disconnect from PIA click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

Privacy Hero Bypass certain devices from VPN

TeamFlashRouters · Apr 3, 2023 ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

If you have certain devices in your network that you do NOT want connecting to VPN you can follow these steps to bypass these devices from the Privacy Hero’s VPN connection.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Devices symbol.

Privacy Hero Devices

4. Click the name of the Device you want to bypass from VPN.

Privacy Hero Select Device

5. Set the VPN toggle to Off. You can also do the same for Adblocking and Device Protection as needed.

Privacy Hero VPN off by device

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Surfshark Setup for Privacy Hero

TeamFlashRouters · Sep 23, 2025 ·

Privacy Hero supports Surfshark through WireGuard and OpenVPN using the Custom VPN provider option.

WireGuard is recommended for most users. It requires a Surfshark WireGuard key pair and a downloaded server configuration file. OpenVPN uses a downloaded .ovpn file and Surfshark’s separate Manual Setup credentials, not your usual Surfshark login email and password.

Privacy Hero is cloud-managed. You can change these settings from any computer, smartphone, or tablet with an internet connection; you do not need to be on the Privacy Hero WiFi to configure the VPN.

Choose Your Surfshark Setup

Select the connection method or instructions you need.

WireGuard Setup →Recommended · Key pair and server fileOpenVPN Setup →Manual credentials and UDP .ovpn fileUpload WireGuard →Import your configuration into Privacy HeroUpload OpenVPN →Add the file and service credentialsVerify Connection →Check your VPN IP and locationTroubleshooting →Fix connection failures and no internet

Surfshark WireGuard Setup (Recommended)

WireGuard uses a key pair for authentication. A separate Surfshark username and password is not needed for the WireGuard configuration.

Create or Select Your Surfshark WireGuard Key Pair

  1. Sign in to your Surfshark account.
  2. Open VPN → Manual Setup, choose the Router setup option, and select WireGuard.
  3. If you already registered a key pair with Surfshark, select I have a key pair and follow the prompts to register your public key. Otherwise, select I don’t have a key pair.
  4. If generating a new key pair, enter a name and choose Generate a new key pair. Save the generated keys securely when prompted.

Important: Your WireGuard private key is sensitive. Do not publish or send it in a support ticket. Surfshark notes that you may not be able to view the generated keys again after leaving that screen.

Download a Surfshark WireGuard Server File

  1. After setting up the key pair, select Choose a location or open the Locations section.
  2. Choose an available Surfshark server and download its WireGuard configuration file to your device.

Do not download the WireGuard configuration before setting up the key pair. Surfshark warns that a file downloaded too early can be missing the required key information. For more detail, see Surfshark’s manual WireGuard router instructions.

Upload WireGuard to Privacy Hero

  1. Open app.privacyhero.com and log in to your Privacy Hero account.
  2. Open the VPN section, click Change, and choose Custom as the VPN provider.
  3. Select WireGuard and upload the Surfshark WireGuard configuration file you downloaded.
  4. Click Save and allow Privacy Hero to establish the connection. Confirm the VPN status shows Connected.
Privacy Hero Custom WireGuard configuration and file upload panel

Surfshark OpenVPN Setup

OpenVPN is an alternative to WireGuard. It requires a Surfshark Manual Setup username and password and a downloaded OpenVPN configuration (.ovpn) file.

Get Your Surfshark OpenVPN Credentials

  1. Sign in to your Surfshark account.
  2. Open VPN → Manual Setup, choose Router, and select OpenVPN.
  3. Open the Credentials tab. If credentials are not yet available, select Generate credentials.
  4. Copy the Manual Setup username and password, or keep the tab open to enter them into Privacy Hero later.

Important: These are not your regular Surfshark website email and password. Keep the service credentials private.

Download a Surfshark OpenVPN Server File

  1. In Surfshark’s OpenVPN Manual Setup area, open the Locations tab.
  2. Select a country or server and download its UDP .ovpn configuration file. UDP is the recommended starting option; a TCP configuration may be worth trying later if needed.

Download a new .ovpn file whenever you want to switch to a different Surfshark server location. See Surfshark’s manual server selection instructions.

Upload OpenVPN to Privacy Hero

  1. Open app.privacyhero.com, sign in, and select the VPN section.
  2. Click Change, select Custom, and choose OpenVPN.
  3. Upload the Surfshark UDP .ovpn file you downloaded.
  4. Enter the Surfshark Manual Setup username and password into the Custom OpenVPN fields.
  5. Click Save, then confirm the VPN status shows Connected.
Privacy Hero Custom OpenVPN screen with configuration file upload and username and password fields

Verify Your Surfshark Connection

Privacy Hero showing Connected confirms the router connection status. Test a device on the Privacy Hero network to confirm it is using Surfshark.

  1. Connect your device to the Privacy Hero WiFi or LAN.
  2. Disconnect the Surfshark app or any other VPN app running directly on the testing device.
  3. Open a fresh private/incognito browser window.
  4. Visit Surfshark’s IP address checker.
  5. Confirm the displayed public IP and approximate location correspond to your selected Surfshark server.

You can change Privacy Hero settings while using another WiFi network or cellular data, but the device performing this VPN IP test must be connected to Privacy Hero. Avoid running a separate VPN app on the same testing device, as that creates a double-VPN connection.

Streaming Relocation and Your VPN Location

When Streaming Relocation is enabled for a supported streaming service, that service may use its Streaming Relocation region instead of the Surfshark VPN server region. See Privacy Hero Streaming Relocation.


Surfshark Not Connecting?

If Privacy Hero displays Failed, remains on Connecting, or reports a timeout, try these steps:

  1. Confirm your Surfshark subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
  2. If using WireGuard, confirm that the key pair was created or registered before downloading the server file. If necessary, generate a new key pair, download a fresh configuration, and upload it again.
  3. If using OpenVPN, double-check your separate Surfshark Manual Setup username and password, not your regular website login.
  4. Download a fresh server configuration for another available Surfshark location and try again.
  5. If OpenVPN UDP continues to fail, try a Surfshark TCP .ovpn configuration file to check for a protocol-specific issue.
  6. Temporarily disable the VPN Kill Switch while checking whether internet access works without the VPN, then restore your preferred Kill Switch setting.

No Internet After Surfshark Disconnects?

The VPN Kill Switch may intentionally block normal internet traffic when the VPN connection is unavailable. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

VPN Connected but One Device Shows the Wrong IP?

If other Privacy Hero devices display the expected Surfshark VPN IP, review the affected device for VPN apps, iCloud Private Relay, Private DNS, proxy settings, antivirus filtering, or other security software. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

  • Privacy Hero VPN Kill Switch Setup
  • VPN Kill Switch: No Internet or WiFi
  • Privacy Hero Streaming Relocation
  • Device Settings That Can Interfere With Your Router VPN
  • FlashRouters Router Troubleshooting

Flint/Slate GL.iNet Internet Setup

TeamFlashRouters · Apr 3, 2023 ·

Follow this article when you receive your new Flint or Slate GL.iNet router to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port of the Flint or Slate GL.iNet router.

Flint Internet
Slate Internet

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

5. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

6. Verify that your Flint/Slate GL.iNet router is receiving a WAN IP Address and webpages are loading while connected to its network.

GL.iNet WAN Settings

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

GL.iNet Access Router Settings and Firmware Upgrade

TeamFlashRouters · Apr 3, 2023 ·

Follow this guide to upgrade the firmware of your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 9483C07E70A8 then your WiFi password is Wireless#9483C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings. Newer devices may have a different admin password set as openwrt1 or glopenwrt1

GL.iNet admin password enter

3. If a new firmware upgrade is available the router settings will either display a banner when you first access the router or a header. Click Install or the Upgrade arrow depending on which appears for you.

GL.iNet Firmware Upgrade Banner
GL.iNet Firmware Upgrade Header

4. Make sure the Keep Settings toggle is pushed to the right so your router does not get reset. Click the Install button to begin the firmware upgrade.

GL.iNet Install Firmware Upgrade

5. The firmware update should take about 2-3 minutes. You may need to reconnect your wireless devices after the network comes back up in your available networks.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Change Wi-Fi name and password

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to change the Wi-Fi name and password on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Click Wireless.

GL.iNet Click Wireless

5. Click Modify under the 5GHz or 2.4GHz band.

GL.iNet Modify Wifi

The 5GHz and 2.4GHz information must be changed at separate times. Keep in mind that if you are connected to wireless when changing one band you may need to reconnect with the new info you set to be on the network again to make changes to the other band.

6. Change the Wi-Fi Name (SSID) and Wi-Fi Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Apply.

GL.iNet change Wifi name and password

7. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish Setup for Privacy Hero

TeamFlashRouters · Sep 23, 2025 ·

Privacy Hero supports IPVanish VPN through WireGuard (recommended) and OpenVPN. Both are configured in Privacy Hero using the Custom VPN provider option. You will need an active IPVanish VPN subscription and the configuration file for the protocol and server location you select.

Choose your method: WireGuard uses a generated .conf file and generally provides better performance. OpenVPN uses a downloaded .ovpn file plus your IPVanish VPN username and password.

Privacy Hero is cloud-managed. You can sign in and adjust VPN settings from a computer, phone, or tablet connected to any internet connection. You do not need to be on the Privacy Hero WiFi network to configure the router.

IPVanish Setup Guide

Jump to the instructions you need.

WireGuard File →Generate a WireGuard server configurationWireGuard Setup →Upload your .conf file to Privacy HeroOpenVPN File →Download an IPVanish .ovpn server fileOpenVPN Setup →Enter credentials and upload the configurationVerify Connection →Check your public VPN IP addressTroubleshooting →Fix connection errors and IP issues

Download an IPVanish WireGuard Configuration (Recommended)

Use the WireGuard configuration generator in your IPVanish account to create a server file for your router. A generated WireGuard file contains the connection keys and server details, so keep it private.

  1. Open the IPVanish account sign-in page and log in.
  2. Open WireGuard in the account navigation to access the WireGuard Configuration Generator.
  3. Select your preferred IPVanish server location and choose Generate to download the WireGuard configuration file. Save the downloaded .conf file to the device you are using for setup.

Important: Do not publicly share your WireGuard configuration file. To switch server locations later, generate and upload a new configuration.

Add IPVanish WireGuard to Privacy Hero

  1. Sign in to the Privacy Hero dashboard at app.privacyhero.com.
  2. Open the VPN section, select Change beside the provider, and choose Custom.
  3. Choose WireGuard and upload the IPVanish .conf file you just generated.
  4. Click Save to apply the settings. Wait for Privacy Hero to report Connected.
Privacy Hero Custom WireGuard configuration with WireGuard file upload

WireGuard authentication is contained in the generated configuration file; there is no separate OpenVPN username/password step in this method.


Download an IPVanish OpenVPN Configuration File

OpenVPN is a good alternative if WireGuard is unavailable or fails to connect on your network. It requires an IPVanish .ovpn configuration file and VPN login credentials.

  1. Open the IPVanish OpenVPN server configuration list.
  2. Download an .ovpn file for your preferred available server location. If IPVanish provides both UDP and TCP files, start with UDP and keep a TCP file as a fallback.
  3. Have your IPVanish account username and password available for the OpenVPN setup. Use the credentials accepted by your IPVanish VPN account; these are not Privacy Hero login credentials.

If the linked server directory has changed, check the latest manual OpenVPN configuration downloads offered by IPVanish before selecting a file.

Add IPVanish OpenVPN to Privacy Hero

  1. Sign in at app.privacyhero.com and open VPN.
  2. Select Change, choose Custom, and select OpenVPN.
  3. Upload the IPVanish .ovpn file you downloaded.
  4. Enter your IPVanish username and password in the Custom OpenVPN fields. Do not enter the Privacy Hero account login.
  5. Click Save and wait for the connection status to show Connected.
Privacy Hero Custom OpenVPN configuration showing server file upload and username and password fields

Tip: If OpenVPN UDP times out or cannot connect, try an available IPVanish OpenVPN TCP configuration or another server location.


Verify Your IPVanish VPN Connection

After Privacy Hero displays Connected, verify that a device on the router is actually using IPVanish.

  1. Connect the device you want to test to the Privacy Hero WiFi or LAN network.
  2. Temporarily disconnect any IPVanish app, other VPN app, or device-level VPN connection on that device so you test the router VPN alone.
  3. Open a new private/incognito browser window and visit IPVanish What Is My IP Address.
  4. Confirm that your public IP address and approximate location correspond to the VPN server you selected.

Note: Privacy Hero settings can be managed remotely, but the device used for this IP test must be on the Privacy Hero network.

Streaming Relocation and Your VPN Location

If Streaming Relocation is enabled for a supported streaming service, that service may use the configured Streaming Relocation location instead of the IPVanish server location. See Privacy Hero Streaming Relocation.


IPVanish Not Connecting?

If Privacy Hero remains on Connecting, displays Failed, or reports a timeout, check the following:

  1. Make sure your IPVanish subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
  2. For WireGuard, generate a fresh configuration from your IPVanish account and upload that .conf file again.
  3. For OpenVPN, confirm your IPVanish username/password and upload a fresh .ovpn file for a different server.
  4. Try a different server location. With OpenVPN, also try switching between available UDP and TCP files.
  5. Temporarily disable the Privacy Hero VPN connection and test normal internet access. If enabled, temporarily turn off the VPN Kill Switch for this test, then restore your preferred Kill Switch setting.
  6. Check whether a device-level VPN app, private DNS, proxy, or security software is interfering with the router VPN connection.

VPN Disconnected and No Internet?

The VPN Kill Switch can intentionally block internet access when the VPN disconnects. Review Privacy Hero VPN Kill Switch Setup.

VPN Connected but One Device Shows the Wrong IP?

If only one device shows an unexpected IP address, look for another VPN app, iCloud Private Relay, Private DNS, browser proxy/DNS settings, or security software on that device. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

  • Privacy Hero VPN Kill Switch Setup
  • Privacy Hero Streaming Relocation
  • Device Settings That Can Interfere With Your Router VPN
  • FlashRouters Router Troubleshooting

Flint/Slate GL.iNet Disable Wi-Fi

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to disable Wi-Fi network on your GL.iNet FlashRouter.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Click Wireless.

GL.iNet Click Wireless

5. Click Modify under the 5GHz or 2.4GHz band.

GL.iNet Modify Wifi

The 5GHz and 2.4GHz bands must be disabled at separate times. Keep in mind that if you are connected to wireless when disabling one band you may need to reconnect with the other band to disable it. Also make sure you have a device that has ethernet capabilities so you can still access the settings with wireless disabled.

6. Set the Enable Wi-Fi toggle to the OFF position and click Apply.

GL.iNet Disable Wifi

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Guest Network Setup

TeamFlashRouters · Apr 20, 2023 ·

Follow this guide to setup a Guest Network on your GL.iNet FlashRouter. Devices connected to the guest network will be on a separate subnet and will not have access to the router settings or be able to talk to devices on the main network.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Click Wireless.

GL.iNet Click Wireless

5. Click 5GHz Guest Wi-Fi or 2.4GHz Guest Wi-Fi.

GL.iNet Select Guest Wifi

6. Click Modify.

GL.iNet Guest Modify

7. Set the Enable Wi-Fi toggle to the ON position.

GL.iNet Enable Guest Wifi

8. Change the Wi-Fi Name (SSID) and Wi-Fi Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Apply.

GL.iNet Guest change wifi name and pass

9. Connect your devices to the new guest wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Activation and Setup

TeamFlashRouters · Feb 8, 2023 ·

Follow this article when you receive your new Privacy Hero router to create your Privacy Hero account, connect your Privacy Hero to the Internet, and customize your network so it is ready to use.

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone or your other Wi-Fi network.

Create your Privacy Hero account

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Select Create Account.

Privacy Hero create Account

3. Enter the Email address you want to set for your Privacy Hero account. This will be your login to the Privacy Hero settings moving forward. Click Create Account.

Privacy Hero Enter account email

4. Go to your Email inbox and check for an email from Privacy Hero and click the Confirm email address link. This email may be in your Promotions or Spam inbox if it is not appearing in your main inbox.

Privacy Hero Confirm Email

5. Enter the password that you want to use for your Privacy Hero account. Be sure to note this in a secure location so you do not forget. Click Submit.

Privacy Hero create password

6. You have now created your Privacy Hero account. You will use this login to access the Privacy Hero router settings.

Activate your Privacy Hero Internet and setup Wi-Fi

1. You will then be taken to the Router Activation steps. Connect the ethernet cable that the Privacy Hero came with from an open Ethernet port on your ISP modem or other router to the WAN/Internet (blue) port of the Privacy Hero.

Then power the Privacy Hero device on by connecting the power supply. This is shown in the video on the page as well. Wait about a minute or so for the Privacy Hero router to fully boot up and then click I’m Connected.

Wire Up Privacy Hero

2. The next page may say Router Found or ask you to enter the Activation Code. If it asks for the Activation Code that will be the code printed on the bottom of the Privacy Hero. Enter this code and click Next.

Privacy Hero Router Found

3. Set the Wi-Fi name and password for connecting your devices to the Privacy Hero network. Make sure it is not a duplicate name of an existing Wi-Fi network. Click Next.

Privacy Hero Set wifi name and password

4. To activate your 1 Year NordVPN code:

Click on Claim NordVPN 1 Year Code Now

NordVPN Claim Code

Go to the Account section of your router settings.

Copy the NordVPN code shown under Claim NordVPN 1 Year Code.

PH Nord Code

Go to the NordVPN activation page.

This code can be used with a new or existing NordVPN account.

NordVPN Activate Page

5. You are now all set to begin joining your devices to the new Privacy Hero network with the Wi-Fi name and password you entered and setting up some of the Privacy Hero features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet Repeater Setup

TeamFlashRouters · May 29, 2023 ·

If you want to connect your FlashRouter to the Internet via Wi-Fi instead of an ethernet cable you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to an available network via WiFi and then creates a completely separate network segment for you.

1. Connect your computer, phone, or tablet to the GL.iNet router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.8.1

GL.iNet router access

3. Enter openwrt as the admin password to access the GL.iNet firmware settings.

GL.iNet admin password enter

4. Select the Internet tab.

GL.iNet Internet tab

5. In the Repeater area select Connect.

GL.iNet Repeater Connect

6. Select the available Wi-Fi network you want the FlashRouter to use for Internet from the list. You can use a 2.4GHz and/or 5GHz network to connect.

GL.iNet Repeater select Wi-Fi

7. Enter the correct Wi-Fi password in the Password field for the network you selected. Then click Apply.

GL.iNet Repeater enter Wi-Fi password

8. You are now setup with the GL.iNet FlashRouter receiving Internet via Wi-Fi. The Repeater area should now be filled in with the network information of the connection as shown below.

GL.iNet Repeater Setup complete

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Access Router Settings

TeamFlashRouters · Feb 8, 2023 ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

If you have not created your Privacy Hero account yet please follow these instructions.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How to Access Your GL.iNet FlashRouter Settings

TeamFlashRouters · Feb 26, 2024 ·

This quick guide walk you through connecting to your GL.iNet FlashRouter (Flint, Slate, Beryl, or Marble) and logging into the admin settings page. You’ll use either WiFi or an Ethernet cable, then access the router dashboard through your browser.

Step 1. Connect Your Device to the Router

You can connect by WiFi or Ethernet:

  • WiFi: Look for a network name like FlashRouter24 or FlashRouter50
    • The WiFi password has been set to: Wireless#9483C
    • ⚠️ Be sure to capitalize the “W” in
  • Ethernet: Plug an Ethernet cable from your computer into one of the router’s LAN ports (usually marked or color-coded differently from the WAN port).

👉 Pro tip: Disconnect from any other WiFi networks during setup.

Step 2. Open the Router Login Page

  1. Open a web browser (Chrome, Safari, Firefox, Edge).
  2. In the address bar, type: 192.168.8.1
  3. Press Enter.
GL.iNet router access

This is the local router dashboard address (not a public website). If the page doesn’t load:

  • Try a different browser.
  • Clear your cache.
  • Ensure your device is connected to the FlashRouter network.

Step 3. Log In to the Router Settings

  • Default password: glopenwrt1 or openwrt
  • This is the factory default for all GL.iNet routers shipped by FlashRouters.
GL.iNet admin password enter

💡 Once you’re in, you can update your admin password in the settings for extra security.

Next Steps

Now that you’ve accessed your GL.iNet FlashRouter, you can:

  • Set up your VPN service
  • Customize your WiFi name and password
  • Adjust device controls and security settings

Check our support library for your specific VPN setup guide.

Privacy Hero Disable Wi-Fi

TeamFlashRouters · Feb 8, 2023 ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

Use these steps to disable your Privacy Hero Wi-Fi so only ethernet connections are active. This is not a required step just a preference.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Wi-Fi symbol.

Privacy Hero Select Wifi

4. Set the toggle switches to the off position for the Wi-Fi bands you want to disable.

Privacy Hero Disable Wifi

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Internet Setup

TeamFlashRouters · Feb 26, 2024 ·

Follow this article when you receive your new Cudy FlashRouter to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port if you purchased a Cudy AX3000 or to ethernet port #1 of the device marked Primary if you purchased a Cudy M1800 or Cudy M3000.

Cudy Mesh internet wiring

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

Cudy local IP access

5. Enter openwrt as the admin password to access the Cudy firmware settings.

Cudy router access

6. Verify that your Cudy FlashRouter is reporting as Internet and WAN Connected.

Cudy Verify Internet

6. Verify that your Cudy FlashRouter is reporting as Internet and WAN Connected.

7. If you purchased a Cudy M1800 or Cudy M3000 mesh package you can now take the unit labeled Node to the location you want it connecting from and power it up. It will connect to the Primary network that was just setup automatically. You will then see the Mesh Units number increase according to the number that you have purchased shortly.

Cudy Verify Mesh connection

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Access Router Settings

TeamFlashRouters · Feb 26, 2024 ·

Follow this guide to access the router settings of your Cudy FlashRouter.

1. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

Cudy local IP access

3. Enter openwrt1 or openwrt as the admin password to access the Cudy firmware settings.

Cudy router access

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Cudy Change Wi-Fi name and password

TeamFlashRouters · Feb 26, 2024 ·

Follow this guide to change the Wi-Fi name and password on your Cudy FlashRouter.

1. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

Cudy local IP access

3. Enter openwrt as the admin password to access the Cudy firmware settings.

Cudy router access

3. Click General Settings.

Cudy General Settings

4. Click Wireless.

Cudy Wireless tab

5. Change the SSID and Password fields for both 2.4GHz and 5GHz bands.The SSIDs should be unique and NOT a duplicate of an existing network. Click Save & Apply.

Cudy Change Wifi Name and password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Roqos Core Internet Setup and Activation

TeamFlashRouters · Mar 15, 2022 ·

Follow this article when you receive your new Roqos Core router to create your Roqos account, connect your Roqos to the Internet, and customize your network so it is ready to use.

Create your Roqos account

1. From any device that has a browser such as a computer, smartphone, or tablet visit login.roqos.com

Roqos Login URL

2. Select Create Account.

Roqos Create Account

3. Enter the Email address and password you want to set for your Roqos account. This will be your login to the Roqos settings moving forward. Click Next.

Roqos Enter Email

4. Enter the name and phone number you want associated with your Roqos. Click Next.

Roqos Enter Name and Number

5. Enter the address where your Roqos is located. This section may require a CAPTCHA to be completed to authenticate you are human. Click Create Account.

Roqos Enter Address

6. You have now created your Roqos account. In a new tab proceed to open the email from Roqos and click the Activate account button.

Roqos email activation

Activate your Roqos Internet

1. From the Account created page click Next to begin the Internet Setup of the Roqos.

Roqos Account Created

2. Select the Roqos model Teal RC10-P. Click Next.

Roqos Model

3. Connect the ethernet cable that came with your Roqos from the port labeled INTERNET on the back of your Roqos to an open ethernet port on your ISP Modem or other router in your network.

Roqos Wiring

4. Then connect the power adapter that came with the Roqos to the back of the Roqos. Wait for the light on the Roqos to begin blinking blue. Once your see the blinking blue lights on the Roqos click Next.

Roqos Power On

If your Roqos lights does not begin blinking blue after a long while please see the steps in this article and contact us.

5. Enter in the Roqos serial number found on the bottom of the device exactly as it appears there. Click Next.

Roqos Activation Code

Setup your Roqos Network

1. Enter in a name that you would like to call the Roqos. This is just the Roqo’s device name and it is not the WiFi network name. Click Next.

Roqos Device Name

2. Select the Time Zone of your actual location from the dropdown. Click Next.

Roqos Time Zone

3. Set the WiFi name and password for the Roqos. The WiFi name should be unique and not a duplicate of an existing wireless network. This will be the name that appears in your wireless devices available network list and the password to join the devices to the network. Click Next.

Roqos Set WiFi Name and Password

4. Select the custom alert settings as you best see fit using the toggle switches. We typically recommend having the first two toggles selected for Email Alerts and Consolidate Security Alerts. Click Next.

Begin connecting your devices to the Roqos network

You are now done setting up your Roqos to connect to the Internet and can begin joining your wireless devices to the Roqos network and exploring the Roqos Core Features.

Roqos Setup Done

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Access Router Settings

TeamFlashRouters · Apr 11, 2024 ·

Follow this guide to access the router settings of your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to tplinkwifi.net

TP-Link URL Access

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Internet Setup

TeamFlashRouters · Apr 11, 2024 ·

Follow this article when you receive your new TP-Link FlashRouter to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port of the TP-Link.

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to tplinkwifi.net

TP-Link URL Access

5. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

6. Verify that your TP-Link FlashRouter is reporting as Internet and WAN Connected.

TP-Link Internet Connected

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Streaming Relocation

TeamFlashRouters · Apr 3, 2023 ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

Use these steps change your location for popular streaming services allowing you to access to regionally restricted content. Privacy Hero uses DNS routing to change your location which is a great way around VPN streaming blocks.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

3. Click the Streaming symbol.

Privacy Hero Streaming

4. Set the Streaming Relocation toggle to On.

Privacy Hero enable Streaming Relocation

5. Click the flag of the country you would like the listed streaming service to use.

Privacy Hero select Region

This streaming relocation feature will not change your IP address in the way that a VPN does. This is why it is not able to be blocked in the same way that a VPN connection can be.

The listed services on the streaming relocation page will not be connected to VPN even if the Privacy Hero has an active VPN connection. These services are set to bypass the router’s VPN tunnel to avoid streaming blocks.

Toggling the streaming relocation feature On will also relocate many other streaming services automatically. They will be automatically optimized for the best connection with no manual selection needed for:
ABC
Adult Swim
All 4
Apple TV Channels
BBC
Britbox
CBC Gem
CBS Sports
Crackle
DirecTV Stream
DSTV Now
Filmrise
Freeform
Freevee
Frndly TV
F1 TV
FX Now
ITV
MGM+
Molotov.TV
My 5
NBC
NBC Sports
Now E
Now TV
Pandora
Paramount+
PBS
Peacock
Philo
Pluto TV
Showmax
Sling
SonyLIV
S Sports Plus
Starz
Stirr
TBS
Tennis Channel
The CW
Tubi
TVPlayer
Vudu
Xumo
Zattoo

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here
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