FlashRouters Support Portal

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Parental Controls on Roqos

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The Roqos Core includes a suite of user access settings which can be used as Parental Controls.
You can create individual user profiles and assign specific devices. Using these profiles you can restrict access, block certain content, or even monitor internet usage if you choose to do so.

Create User Profiles

  1. Using the navigation pane on the left of the screen, select USERS.
  2. Select the ADD USER button at the top of the menu.
  3. Create a name to identify the user. You may also add a photo or picture to associate with this user however this is optional.
  4. Select the SAVE button at the bottom of the menu.

Assign Devices

  1. Once you have created a user, you must assign one or more devices to the user.
  2. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  3. You are now in the USER/GROUP PROFILE menu.
  1. Select DEVICES.
  2. Select ADD DEVICE.
  1. The ADD DEVICES menu lists all devices which are currently or previously connected to the Roqos. You cannot assign a device to a user unless it has been connected to the Roqos. 
  2. Use the check box to select one or more devices and then select the SAVE button to assign the device to the user.

A device can only be assigned to one user. Access restrictions you place on a user such as scheduled internet access or content restriction will apply to all devices assigned to that user regardless of who in your home is actually using the device at that time.

Turn Off Internet Access

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list
  2. You are now in the USER/GROUP PROFILE menu
  3. Use the PAUSE button next to the user’s name to halt all internet access to the devices assigned to this user. Conversely, you can restore internet access by pushing the PLAY button here as well.

Schedule Internet Access

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select SCHEDULE PAUSES. You can create multiple schedules for each user to pause their internet access on a daily recurring basis for every day of the week.

Enable Content Filters

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select FILTER. Use existing category and content filters provided by Roqos and customize with your own blocked and allowed site lists.
  4. Select SAVE.

Monitor Internet Usage

  1. Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
  2. You are now in the USER/GROUP PROFILE menu.
  3. Select USAGE HISTORY. Access usage data for all devices assigned to this user. This includes websites visited and activity times.

Please note that in order to collect device information, you must enable this functionality on your Roqos. It is disabled by default.

  1. Using the navigation pane on the left of the screen, select ADVANCED SETTINGS.
  2. Select MISCELLANEOUS.
  3. Activate the COLLECT USER INTERNET USAGE and COLLECT DEVICE DATA USAGE options.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

CyberGhost AsusWRT OpenVPN Setup

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Preparing for CyberGhost Setup

Obtain your CyberGhost OpenVPN information

If you are not already a CyberGhost user Sign Up Now.

1. Log in to your account on the CyberGhost website.

CyberGhost Website Login

2. Select VPN.

CyberGhost VPN

3. Click Configure New Device.

CyberGhost Configure Device

4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.

CyberGhost protocol and location

5. Press View configuration.

CyberGhost view configuration

6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.

CyberGhost Website OpenVPN Configuration Files Generator 1

Open the folder that was downloaded. Then open the ca.crt the client.crt, and client.key files with NotePad++ for Windows or TextEdit for Apple. All CyberGhost servers have different keys and certificates.

AsusWRT Router Setup for CyberGhost

Login to AsusWRT firmware settings in a browser on any computer or smart device connected to the AsusWRT FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Fusion tab.

Asus VPN Fusion

3. Click Add profile.

Asus Add profile

4. In the Connection Name field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in USA so I have entered in CyberGhost USA.

5. In the VPN Type dropdown select OpenVPN.

6. Click Import .ovpn file and select the openvpn.ovpn file from the folder you downloaded earlier. Then click Upload.

7. In the Username and Password fields enter in the CyberGhost assigned username and password that you obtained earlier.

8. After uploading the openvpn.ovpn file you will get a message that says “Complete, Lack of Client Key!, Lack of Client Certificate, Lack of Certificate Authority”. For CyberGhost you need to enter in these details manually. Click Import the CA file or edit the .ovpn file manually and then click the edit icon next to Content modification of Keys and Certificate.

Asus CyberGhost import certs and keys

9. In the Certificate Authority field paste in the entire content of the ca.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

10. In the Client Certificate field paste in the entire content of the client.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

11. In the Client Key field paste in the entire content of the client.key file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

Then click OK.

Asus CyberGhost enter certs and keys

8. Click Apply and Enable at the bottom of the page.

Asus CyberGhost profile

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network click into the profile and disable Apply to all devices. Then click Devices and select the devices that you want to connect to VPN.

Asus VPN devices
Asus VPN select devices

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Asus CyberGhost connected

Verify a successful CyberGhost connection

  1. You should now see a CONNECTED message.
  2. Visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to CyberGhost.

How to change the CyberGhost server

  1. Follow the steps at the top of the page to create a new CyberGhost location profile in your account.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

CyberGhost Merlin OpenVPN Setup

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Preparing for CyberGhost Setup

Obtain your CyberGhost OpenVPN information

If you are not already a CyberGhost user Sign Up Now.

1. Log in to your account on the CyberGhost website.

CyberGhost Website Login

2. Select VPN.

CyberGhost VPN

3. Click Configure New Device.

CyberGhost Configure Device

4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.

CyberGhost protocol and location

5. Press View configuration.

CyberGhost view configuration

6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.

CyberGhost Website OpenVPN Configuration Files Generator 1

Open the folder that was downloaded. Then open the ca.crt the client.crt, and client.key files with NotePad++ for Windows or TextEdit for Apple. All CyberGhost servers have different keys and certificates.

Merlin Router Setup for CyberGhost

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Click Choose file and select the .ovpn file from the folder you downloaded earlier. Then click Upload.

Merlin Choose File Upload

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

Merlin Automatic Start at boot time

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location here. Our example server was in USA so I have entered in CyberGhost USA.

Merlin CyberGhost Description field

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your CyberGhost OpenVPN username and password that you obtained earlier. Do not enter your account login.

Merlin VPN Username and Password

8. Click the Edit button in the Keys and Certificates area.

Merlin Keys and Certificates Edit button

9. In the Certificate Authority field paste in the entire content of the ca.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

Merlin Certificate Authority

10. In the Client Certificate field paste in the entire content of the client.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

Merlin Client Certificate

11. In the Client Key field paste in the entire content of the client.key file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

Merlin Client Key

12. Click Save at the bottom of that window.

13. Click Apply at the bottom of the page.

14. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Merlin Service State All Providers

Verify a successful CyberGhost connection

  1. You should now see a CONNECTED message.
  2. Visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

VPN Unlimited Manual OpenVPN Setup

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Preparing for Manual VPN Unlimited Setup

Verify your VPN Unlimited login information

If you are not already a VPN Unlimited user Sign Up Now.

Log in to your account on the VPN Unlimited website.

VPN Unlimited Website Login

Generate your VPN Unlimited OVPN Configuration Files

1. Navigate to the VPN Unlimited section in the dropdown on the top left.

VPN Unlimited Website Login

2. Set Device to “Manually create new device…”

3. Name your device.

4. Select Server.

5. Set Protocol to OpenVPN.

FlashRouters DD-WRT Privacy App - Create Open VPN Configuration files

6. Open the ‘.OVPN’ file in a word processing program.

NOTE: We highly recommend using Notepad++ for Windows or TextEdit for Apple to open these files in order to preserve text format.

DD-WRT Router Setup for VPN Unlimited

Navigate to the Services > VPN

Enter VPN Unlimited settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

At the bottom of the .ovpn file you downloaded above, you can find your server address, it should look something like us-la.vpnunlimitedapp.com

Port

1194 for Tunnel Protocol UDP
80 for Tunnel Protocol TCP

Tunnel Device

TUN

Tunnel Protocol

UDP or TCP

Encryption cipher

Blowfish-CBC

Hash Algorithm

SHA1

User Pass Authentication

Disabled

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

nsCertType verification

Checked

Additional Config

persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

—–BEGIN CERTIFICATE—–
MIIEjjCCA/egAwIBAgIJAKsVbHBdakXuMA0GCSqGSIb3DQEBBQUAMIHgMQswCQYD
VQQGEwJVUzELMAkGA1UECBMCTlkxETAPBgNVBAcTCE5ldyBZb3JrMR8wHQYDVQQK
ExZTaW1wbGV4IFNvbHV0aW9ucyBJbmMuMRYwFAYDVQQLEw1WcG4gVW5saW1pdGVk
MSMwIQYDVQQDExpzZXJ2ZXIudnBudW5saW1pdGVkYXBwLmNvbTEjMCEGA1UEKRMa
c2VydmVyLnZwbnVubGltaXRlZGFwcC5jb20xLjAsBgkqhkiG9w0BCQEWH3N1cHBv
cnRAc2ltcGxleHNvbHV0aW9uc2luYy5jb20wHhcNMTMxMjE2MTM1OTQ0WhcNMjMx
MjE0MTM1OTQ0WjCB4DELMAkGA1UEBhMCVVMxCzAJBgNVBAgTAk5ZMREwDwYDVQQH
EwhOZXcgWW9yazEfMB0GA1UEChMWU2ltcGxleCBTb2x1dGlvbnMgSW5jLjEWMBQG
A1UECxMNVnBuIFVubGltaXRlZDEjMCEGA1UEAxMac2VydmVyLnZwbnVubGltaXRl
ZGFwcC5jb20xIzAhBgNVBCkTGnNlcnZlci52cG51bmxpbWl0ZWRhcHAuY29tMS4w
LAYJKoZIhvcNAQkBFh9zdXBwb3J0QHNpbXBsZXhzb2x1dGlvbnNpbmMuY29tMIGf
MA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDADUzS8QWGvdhLFKsEzAiq5+b0ukKj
Bza0k6/dmCeYTvCVqGKg/h1IAtQdVVLAkmEp0zvGH7PuOhXm7zZrCouBr/RiG4tE
coRHwc6AJmowkYERlY7+xGx3OuNrD00QceNTsan0bn78jwt0zhFNmHdoTtFjgK3o
qmQYSAtbEVWYgwIDAQABo4IBTDCCAUgwHQYDVR0OBBYEFKClmYP+tMNgWagUJCCH
jtaui2k+MIIBFwYDVR0jBIIBDjCCAQqAFKClmYP+tMNgWagUJCCHjtaui2k+oYHm
pIHjMIHgMQswCQYDVQQGEwJVUzELMAkGA1UECBMCTlkxETAPBgNVBAcTCE5ldyBZ
b3JrMR8wHQYDVQQKExZTaW1wbGV4IFNvbHV0aW9ucyBJbmMuMRYwFAYDVQQLEw1W
cG4gVW5saW1pdGVkMSMwIQYDVQQDExpzZXJ2ZXIudnBudW5saW1pdGVkYXBwLmNv
bTEjMCEGA1UEKRMac2VydmVyLnZwbnVubGltaXRlZGFwcC5jb20xLjAsBgkqhkiG
9w0BCQEWH3N1cHBvcnRAc2ltcGxleHNvbHV0aW9uc2luYy5jb22CCQCrFWxwXWpF
7jAMBgNVHRMEBTADAQH/MA0GCSqGSIb3DQEBBQUAA4GBALkWhfw7SSV7it+ZYZmT
+cQbExjlYgQ40zae2J2CqIYACRcfsDHvh7Q+fiwSocevv2NE0dWi6WB2H6SiudYj
vDvubAX/QbzfBxtbxCCoAIlfPCm8xOnWFN7TUJAzWwHJkKgEnu29GZHu2x8J+7Ve
DbKH5RTMHHe8FkSxh6Zz/BMN
—–END CERTIFICATE—–

Public Client Cert

Copy and Paste all contents in between the <cert> and </cert> lines from your .ovpn file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

Private Client Key

Copy and Paste all contents in between the <key> and </key> lines from your .ovpn file starting and ending with:
—–BEGIN RSA PRIVATE KEY—–
…
—–END RSA PRIVATE KEY—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful VPN Unlimited connection

Navigate to the Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit to WhatIsMyIPAddress to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to VPN Unlimited.

Back up your settings

Navigate to the Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the VPN Unlimited server

  1. Follow Steps 1-6 to Generate an .OVPN file for the server you wish to connect to and open it a word processing program.
  2. Copy and paste the server IP Address into the Server IP/Name field.
  3. Copy and paste the <cert> into the Public Client Cert field.
  4. Copy and paste the <key> into the Private Client Key field.
  5. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Manual OpenVPN Setup

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Preparing for Manual NordVPN Setup

Verify your NordVPN login information

If you are not already an NordVPN user Sign Up Now.

Log in to your account on the NordVPN website.

NordVPN Server Addresses

For a NordVPN server recommendation visit their Recommend Server page.

Once you have selected the server you want to connect to, download the UDP .ovpn file containing the Server IP Address, TLS Auth Key, and CA Cert referenced below.

Open the .ovpn file that is downloaded to your computer with NotePad++ for Windows or TextEdit for Apple. You will only need the Server IP Address, TLS Auth Key, and CA Cert from this file. All NordVPN servers and .ovpn files have different IP Addresses, keys, and certificates.

DD-WRT Router Setup for NordVPN

Navigate to Services > VPN

Enter NordVPN settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

At the top of the .ovpn file you downloaded above, there is a line e.g.:
remote 206.226.72.27 1194
206.226.72.27 is your NordVPN server IP address. Enter the IP Address in this field.

Port

1194

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA512

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your NordVPN account with.

Password

Enter the Password you successfully logged in to your NordVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

TLS Auth Key

In the .ovpn file copy and paste all contents in between the <tls-auth> and </tls-auth> lines from your .ovpn file starting and ending with:
—–BEGIN OpenVPN Static key V1—–
…
—–END OpenVPN Static key V1—–

Additional Config

tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

In the .ovpn file Copy and Paste all contents in between the <ca> and </ca> lines from your .ovpn file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful NordVPN connection

Navigate to Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit NordVPN’s website to verify your new IP address, virtual location, and status as Protected at the top of the page.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the NordVPN server

  1. Download and open a new .ovpn file from NordVPN.
  2. Copy and paste the server IP Address into the Server IP/Name field.
  3. Copy and paste the TLS Auth Key into the TLS Auth Key field.
  4. Copy and paste the CA Cert into the CA Cert field.
  5. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

AirVPN Manual OpenVPN Setup

· ·

Preparing for Manual AirVPN Setup

Obtain your AirVPN OpenVPN Information

If you are not already a AirVPN user Sign Up Now.

1. Log in to your account on the AirVPN website.

AIRVPN OpenVPN Client Login for FlashRouter DD-WRT VPN Configuration

2. Click on the Client Area tab.

AIRVPN OpenVPN Client Area for FlashRouter DD-WRT VPN Configuration

3. Click on the Config Generator subtab.

AIRVPN OpenVPN Configuration Generator for FlashRouter DD-WRT VPN Configuration

4. Click on the Router icon under Choose your Operating System.

AIRVPN OpenVPN FlashRouter DD-WRT VPN Configuration

5. Select a Protocol under the Protocols section. We recommend UDP.

Select AIRVPN OpenVPN Encryption Protocol for FlashRouter DD-WRT VPN Configuration

6. Select one option under the Choose Servers section. AirVPN sorts these servers by Planet, Continent, Country, and Single servers. Choose whichever best suits your needs.

Sort AIRVPN OpenVPN Specific Certificates for FlashRouter DD-WRT VPN Configuration

7. Scroll down towards the bottom of the page and click on Generate.

Generate AIRVPN OpenVPN Specific Certificates for FlashRouter DD-WRT VPN Configuration

Open the file that was downloaded with NotePad++ for Windows or TextEdit for Apple. You will be copying the Server IP/Name, client.crt and client.key from this file.

Please note, all VPN servers have different keys and certificates. If you wish to change servers in the future, you will have to go through steps 1-7 again.

DD-WRT Router Setup for AirVPN

Navigate to Services > VPN

Enter AirVPN settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you selected in your account. Be sure there are no extra spaces or characters.

Port

443

Tunnel Device

TUN

Tunnel Protocol

UDP or TCP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA1

User Pass Authentication

Disable

Advanced Options

Enable

TLS Cipher

None

LZO Compression

No

NAT

Enable

Firewall Protection

Enable

nsCertType verification

Checked

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

TLS Auth Key

—–BEGIN OpenVPN Static key V1—–
7bb7a23a0f5f28d01e792df68f1764ab
f2688719288808bf58e8a2d4f9354ecf
132625dfb895fc3f6330ae1e868e4dfa
c164c0931593d7f9a7da9595cf353433
8896e1d0a987a0d19838944af8fea4e5
215a3a0c76f4c67d5a4aee6a53be66a4
c88b84f850030840fb30f8550ed8068f
35c1ef34ee8f40a0ea5862dfb6f8d3c5
7ab5e27ac2799cf93e8765ff63cd8cd8
6b391b813925cd373bb202796f64d16f
003d042ca828d1b07f18ba1d0cb0323d
df3ee9287e9e084e655699efb3cffa92
3626946fa372e7beee245e7a95b4c1d8
7d16cae685218d4b8afc019b22e41083
476ee9883fe666d236301e55b2062551
4d91c8a69467a758293994df1e6fa7ae
—–END OpenVPN Static key V1—–

CA Cert

—–BEGIN CERTIFICATE—–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—–END CERTIFICATE—–

Public Client Cert

Copy and paste all contents between <cert> and </cert> make sure to also include the following lines when copying and pasting:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

Private Client Key

Copy and paste all contents between <key> and </key> make sure to also include the following lines when copying and pasting:
—–BEGIN PRIVATE KEY—–
…
—–END PRIVATE KEY—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful AirVPN connection

Navigate to Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit whatismyipaddress.com to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to AirVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the AirVPN server

  1. Follow the instructions for obtaining the OpenVPN information from above.
  2. Enter the new Server Address in the Server IP/Name field.
  3. Enter the new client.key and private.key
  4. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Hotspot Shield Manual OpenVPN Setup

· ·

Preparing for Manual Hotspot Shield Setup

Obtain your Hotspot Shield OpenVPN Information

If you are not already a Hotspot Shield user Sign Up Now.

1. Log in to your account on the Hotspot Shield website.

2. Click Hotspot Shield on the left side navigation.

Hotspot Shield - Website Admin

3. Under Choose your device click Router.

Hotspot Shield - Select Router

4. In the Set up your router section Select your desired virtual location and then click Download file.

Open the file that was downloaded with NotePad++ for Windows or TextEdit for Apple. You only need the <cert> and <key> from the .ovpn file. All Hotspot Shield servers have different keys and certificates.

Hotspot Shield - Download Configuration File

5. Copy the VPN Username, and Password that appear under Step 2 to a notepad, you will need this information later in the setup process.

Hotspot Shield - OpenVPN username and password

DD-WRT Router Setup for Hotspot Shield

Navigate to Services > VPN

Enter Hotspot Shield settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

At the top of the .ovpn file you downloaded above, there is a line e.g.:
remote universitycalendar.us 8041
universitycalendar.us is your Hotspot Shield server name. Enter the server name in this field.

Port

8041

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-128-CBC

Hash Algorithm

SHA256

User Pass Authentication

Enable

Username

Enter the Username you obtained in your Hotspot Shield account.

Password

Enter the Password you obtained in your Hotspot Shield account.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

No

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
remote-random
nobind
tun-mtu 1500
tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun
ping 15
ping-restart 0
reneg-sec 0
remote-cert-tls server

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

—–BEGIN CERTIFICATE—–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=
—–END CERTIFICATE—–
—–BEGIN CERTIFICATE—–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—–END CERTIFICATE—–

Public Client Cert

In the .ovpn file Copy and Paste all contents in between the <cert> and </cert> lines from your .ovpn file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

Private Client Key

In the .ovpn file Copy and Paste all contents in between the <key> and </key> lines from your .ovpn file starting and ending with:
—–BEGIN PRIVATE KEY—–
…
—–END PRIVATE KEY—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful Hotspot Shield connection

Navigate to Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit Hotspot Shield’s website to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to Hotspot Shield.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the Hotspot Shield server

  1. Follow the instructions for obtaining the OpenVPN information from above.
  2. Enter the new Server Address in the Server IP/Name field.
  3. Enter the new Username and Password.
  4. Enter the new Public Client Cert and Private Client Key.
  5. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN Merlin OpenVPN Setup

· ·

Preparing for ExpressVPN Merlin Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

Merlin Router Setup for ExpressVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Merlin Choose File Upload

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

Merlin Automatic Start at boot time

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

Merlin ExpressVPN Description

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

Merlin VPN Username and Password

8. Click Apply at the bottom of the page.

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Merlin Service State

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Copy the new ExpressVPN server address from the below server list.
  2. Paste the server into the Server Address field.
  3. Click Apply at the bottom of the page.

ExpressVPN Server Addresses

Americas

usa-atlanta-ca-version-2.expressnetw.com
usa-boston-ca-version-2.expressnetw.com
usa-chicago-ca-version-2.expressnetw.com
usa-dallas-ca-version-2.expressnetw.com
usa-dallas-2-ca-version-2.expressnetw.com
usa-denver-ca-version-2.expressnetw.com
usa-kansascity-ca-version-2.expressnetw.com
usa-losangeles-ca-version-2.expressnetw.com
usa-losangeles-1-ca-version-2.expressnetw.com
usa-losangeles-2-ca-version-2.expressnetw.com
usa-losangeles-3-ca-version-2.expressnetw.com
usa-los-angeles-4-ca-version-2.expressnetw.com
usa-miami-ca-version-2.expressnetw.com
usa-miami-2-ca-version-2.expressnetw.com
usa-minneapolis-ca-version-2.expressnetw.com
usa-newjersey-1-ca-version-2.expressnetw.com
usa-newjersey-3-ca-version-2.expressnetw.com
usa-newyork-ca-version-2.expressnetw.com
us-new-york-2-ca-version-2.expressnetw.com
usa-phoenix-ca-version-2.expressnetw.com
usa-saltlakecity-ca-version-2.expressnetw.com
usa-sanfrancisco-ca-version-2.expressnetw.com
usa-sanjose-ca-version-2.expressnetw.com
usa-seattle-ca-version-2.expressnetw.com
usa-tampa-1-ca-version-2.expressnetw.com
usa-virginia-ca-version-2.expressnetw.com
usa-washingtondc-ca-version-2.expressnetw.com
usa-washingtondc-2-ca-version-2.expressnetw.com
canada-montreal-ca-version-2.expressnetw.com
canada-toronto-ca-version-2.expressnetw.com
canada-toronto-2-ca-version-2.expressnetw.com
canada-vancouver-ca-version-2.expressnetw.com
mexico-ca-version-2.expressnetw.com
argentina-ca-version-2.expressnetw.com
brazil-ca-version-2.expressnetw.com
brazil-2-ca-version-2.expressnetw.com
chile-ca-version-2.expressnetw.com
colombia-ca-version-2.expressnetw.com
costarica-ca-version-2.expressnetw.com
ecuador-ca-version-2.expressnetw.com
guatemala-ca-version-2.expressnetw.com
panama-ca-version-2.expressnetw.com
peru-ca-version-2.expressnetw.com
uruguay-ca-version-2.expressnetw.com
venezuela-ca-version-2.expressnetw.com

Europe

uk-berkshire-ca-version-2.expressnetw.com
uk-berkshire-2-ca-version-2.expressnetw.com
uk-docklands-ca-version-2.expressnetw.com
uk-east-london-ca-version-2.expressnetw.com
uk-kent-ca-version-2.expressnetw.com
uk-london-ca-version-2.expressnetw.com
france-paris-1-ca-version-2.expressnetw.com
france-paris-2-ca-version-2.expressnetw.com
france-strasbourg-ca-version-2.expressnetw.com
germany-darmstadt-ca-version-2.expressnetw.com
germany-frankfurt-1-ca-version-2.expressnetw.com
germany-frankfurt-2-ca-version-2.expressnetw.com
germany-nuremberg-ca-version-2.expressnetw.com
italy-cosenza-ca-version-2.expressnetw.com
italy-milan-ca-version-2.expressnetw.com
netherlands-amsterdam-ca-version-2.expressnetw.com
netherlands-rotterdam-ca-version-2.expressnetw.com
netherlands-thehague-ca-version-2.expressnetw.com
spain-barcelona-ca-version-2.expressnetw.com
spain-ca-version-2.expressnetw.com
sweden-ca-version-2.expressnetw.com
sweden-2-ca-version-2.expressnetw.com
switzerland-ca-version-2.expressnetw.com
switzerland-2-ca-version-2.expressnetw.com
albania-ca-version-2.expressnetw.com
andorra-ca-version-2.expressnetw.com
armenia-ca-version-2.expressnetw.com
austria-ca-version-2.expressnetw.com
azerbaijan-ca-version-2.expressnetw.com
belarus-ca-version-2.expressnetw.com
belgium-ca-version-2.expressnetw.com
bosniaandherzegovina-ca-version-2.expressnetw.com
bulgaria-ca-version-2.expressnetw.com
croatia-ca-version-2.expressnetw.com
cyprus-ca-version-2.expressnetw.com
czechrepublic-ca-version-2.expressnetw.com
denmark-ca-version-2.expressnetw.com
estonia-ca-version-2.expressnetw.com
finland-ca-version-2.expressnetw.com
georgia-ca-version-2.expressnetw.com
greece-ca-version-2.expressnetw.com
hungary-ca-version-2.expressnetw.com
iceland-ca-version-2.expressnetw.com
ireland-ca-version-2.expressnetw.com
isleofman-ca-version-2.expressnetw.com
jersey-ca-version-2.expressnetw.com
latvia-ca-version-2.expressnetw.com
liechtenstein-ca-version-2.expressnetw.com
lithuania-ca-version-2.expressnetw.com
luxembourg-ca-version-2.expressnetw.com
macedonia-ca-version-2.expressnetw.com
malta-ca-version-2.expressnetw.com
moldova-ca-version-2.expressnetw.com
monaco-ca-version-2.expressnetw.com
montenegro-ca-version-2.expressnetw.com
norway-ca-version-2.expressnetw.com
poland-ca-version-2.expressnetw.com
portugal-ca-version-2.expressnetw.com
romania-ca-version-2.expressnetw.com
serbia-ca-version-2.expressnetw.com
slovakia-ca-version-2.expressnetw.com
slovenia-ca-version-2.expressnetw.com
ukraine-ca-version-2.expressnetw.com

Asia Pacific

australia-brisbane-ca-version-2.expressnetw.com
australia-melbourne-ca-version-2.expressnetw.com
australia-perth-ca-version-2.expressnetw.com
australia-sydney-ca-version-2.expressnetw.com
australia-sydney-2-ca-version-2.expressnetw.com
australia-sydney-3-ca-version-2.expressnetw.com
hongkong-2-ca-version-2.expressnetw.com
hongkong4-ca-version-2.expressnetw.com
hongkong-1-ca-version-2.expressnetw.com
japan-tokyo-1-ca-version-2.expressnetw.com
japan-tokyo-2-ca-version-2.expressnetw.com
india-chennai-ca-version-2.expressnetw.com
india-mumbai-1-ca-version-2.expressnetw.com
singapore-cbd-ca-version-2.expressnetw.com
singapore-jurong-ca-version-2.expressnetw.com
southkorea-ca-version-2.expressnetw.com
southkorea2-ca-version-2.expressnetw.com
bangladesh-ca-version-2.expressnetw.com
bhutan-ca-version-2.expressnetw.com
brunei-ca-version-2.expressnetw.com
cambodia-ca-version-2.expressnetw.com
indonesia-ca-version-2.expressnetw.com
kazakhstan-ca-version-2.expressnetw.com
kyrgyzstan-ca-version-2.expressnetw.com
laos-ca-version-2.expressnetw.com
macau-ca-version-2.expressnetw.com
malaysia-ca-version-2.expressnetw.com
mongolia-ca-version-2.expressnetw.com
myanmar-ca-version-2.expressnetw.com
nepal-ca-version-2.expressnetw.com
newzealand-ca-version-2.expressnetw.com
pakistan-ca-version-2.expressnetw.com
ph-via-sing-ca-version-2.expressnetw.com
srilanka-ca-version-2.expressnetw.com
taiwan-3-ca-version-2.expressnetw.com
thailand-ca-version-2.expressnetw.com
vietnam-ca-version-2.expressnetw.com

Middle East and Africa

algeria-ca-version-2.expressnetw.com
israel-ca-version-2.expressnetw.com
kenya-ca-version-2.expressnetw.com
southafrica-ca-version-2.expressnetw.com

Merlin ExpressVPN change server location

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How do I find my router local IP address?

· ·

The Local IP Address is the address that you can use to access a router’s firmware settings. Use the below instructions to find the local IP Address of the router you are connected to.

Make sure you are connected to the FlashRouter’s network via ethernet or WiFi. Keep in mind these instructions may vary based on your current software version.

Find IP Address in Windows

1.  Open the Window search box, and search “command prompt”

How to Find IP Address using Windows Command Prompt

2. Type “ipconfig” and press Enter.

3. Your router’s local IP address will be listed next to Default Gateway.

How to Find IP Address using Windows Command Prompt 2

Find IP Address in Apple / Mac

1. Open System Preferences, and select Network.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer

2. Select the adapter that is connected via ethernet or wireless. This will vary based on your current connection.

3. Select Advanced.

How to Find IP Address using a MAC Computer 2

4. Select the TCP/IP tab.

5. Your router’s local IP address will be listed next to Router.

Find IP Address in iOS

1.  Open Settings

2. Select WiFi, and select the blue icon next to your current connection.

Select FlashRouters DD-WRT Wireless Network in order to Check Static IP Network Settings on iOS Mobile Device

3. Your router’s local IP address will be listed next to Router.

How to Find IP Address on IOS 2

Find IP Address in Android

1. From the top of the screen, swipe down to display settings.

2. Select WiFi.

WiFi Icon and Settings in Android Mobile Device

3. Select your current network.

How to Find IP Address on Android Device

4. Click on the gear next to Network Name (note this may be different on varying Android devices)
5. Click Advanced
6. Your router’s local IP address will be listed as the Gateway under Network Details.

Find Router IP on Android

Once you have followed these instructions to find the Local IP Address of the router you can enter the Local IP address in your web browsers URL to access the router’s firmware settings.

Number test

· ·

  1. Visit ExpressVPN’s website login page
    ExpressVPN on FlashRouters Privacy App Setup - Sign Into ExpressVPN Dashboard
  2. Successfully log in with your account information. Select Setup on More Devices.
    ExpressVPN on FlashRouters Privacy App Setup - Setup On More Devices
  3. Select Manual Config and copy the Username and Password that are displayed on the right hand side of the screen.
    ExpressVPN on FlashRouters Privacy App Setup - OpenVPN Specific Username and Password

ExpressVPN Setup on Roqos

· ·

Preparing for ExpressVPN Setup

Obtain your ExpressVPN login information

If you are not already an ExpressVPN user Sign Up Now.

1. Visit ExpressVPN’s website login page.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

ExpressVPN account page

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

Connecting to ExpressVPN in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

Roqos VPN Out

3. Click the Connect to box.

Roqos VPN Connect to

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose ExpressVPN.

Roqos ExpressVPN select provider

Enter your ExpressVPN information

In the Username and Password field enter the ExpressVPN OpenVPN Username and Password that you obtained.

ExpressVPN on FlashRouters Privacy App Setup - OpenVPN Specific Username and Password
Roqos VPN ExpressVPN enter username and password

Select an ExpressVPN server

Click the Server dropdown and type in or scroll to your preferred server location.

Roqos VPN ExpressVPN select server

Click the Save button.

Roqos VPN Save Settings

Connect to ExpressVPN

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your ExpressVPN connection. Please be patient as the router connects your entire network through VPN.

Roqos VPN Connect

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to ExpressVPN or only certain devices.

Roqos VPN Included Devices

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to ExpressVPN. Then click Save.

Roqos VPN Include All Devices

If you only want specific devices to connect to ExpressVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Roqos VPN Include Selected devices

Verify a successful ExpressVPN connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit ExpressVPN’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath ExpressVPN.

Connect to a different ExpressVPN server

To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.

Disconnect from ExpressVPN

To disconnect from ExpressVPN click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

ExpressVPN Asus AX1800S OpenVPN Setup

· ·

Preparing for ExpressVPN Asus AX1800S Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

Asus AX1800S Router Setup for ExpressVPN

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

7. Click the Activate button.

Verify a successful ExpressVPN connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Flint/Slate GL.iNet ExpressVPN OpenVPN Setup

· ·

Preparing for ExpressVPN GL.iNet Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location(s) that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there or multiple servers.

ExpressVPN Download .ovpn file

GL.iNet Router Setup for ExpressVPN

Login to GL.iNet firmware settings in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network. For more instructions on how to access the firmware settings view our guide here.

1. Navigate to the VPN tab and select OpenVPN Client.

GL.iNet VPN OpenVPN Client

2. Click New Group.

GL.iNet New OpenVPN Client Group

3. Enter ExpressVPN and click the check mark.

GL.iNet ExpressVPN

4. Select the .ovpn file(s) you downloaded earlier and upload them here.

GL.iNet VPN select file

5. Enter in the ExpressVPN username and password that you obtained earlier. Do NOT enter your ExpressVPN account email and password login. Click Apply.

GL.iNet VPN username and password

6. Select VPN Dashboard.

GL.iNet VPN Dashboard

7. Set the Enable toggle to On to begin the ExpressVPN connection.

GL.iNet ExpressVPN enable switch

Verify a successful ExpressVPN connection

  1. You should now see information appear in the Server Address, Server Listen Port, Traffic Statistics, and Client Virtual IP areas.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Download a new .ovpn file location as detailed above.
  2. In the ExpressVPN Group on the OpenVPN Client area click Upload Configuration File and select the new .ovpn file.
  3. Click VPN Dashboard and then click the Configuration File area and select the new location that you added.
  4. Click Apply.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN Cudy OpenVPN Setup

· ·

Preparing for ExpressVPN Cudy Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

Cudy Router Setup for ExpressVPN

Login to Cudy firmware settings in a browser on any computer or smart device connected to the Cudy FlashRouter’s network.

1. Click General Settings.

Cudy General Settings

2. Click VPN.

Cudy VPN Tab

3. Toggle the Enable switch to On.

Cudy enable VPN

4. Select OpenVPN Client from the Protocol dropdown.

Cudy select OpenVPN Client

5. Click Browse and select the .ovpn file you downloaded earlier. You should see the server file name listed next to Current Config File after doing so.

Cudy OpenVPN Browse button

6. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

Cudy ExpressVPN enter username and password

7. Click Save & Apply at the bottom of the page.

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN TP-Link OpenVPN Setup

· ·

Preparing for ExpressVPN TP-Link Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

TP-Link Router Setup for ExpressVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the ExpressVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link ExpressVPN setup

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link ExpressVPN toggle VPN on

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

· ·

When is a router reset needed?

A reset of the FlashRouter should only be performed in the following instances:

  • You have exhausted all other troubleshooting methods and cannot access your router settings.
  • Password to access the FlashRouter’s settings are not working.
  • Power light on the router is blinking steadily.
  • Router is not accessible after upgrading the firmware

Reset Router

Asus FlashRouters:

  1. While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
  2. You will see the lights on the router flashing steadily and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Aircove, Linksys and Netgear FlashRouters:

  1. While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
  2. You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Click Get Started on the ExpressVPN page that is displayed.

ExpressVPN Get Started

4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.

ExpressVPN Activation Code

4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

ExpressVPN Wiring

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

ExpressVPN Share Crash Report

6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.

ExpressVPN Set WiFi Name and Password

7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.

ExpressVPN admin password

8. Your ExpressVPN FlashRouter is now fully setup!

ExpressVPN Connected

ExpressVPN Manual OpenVPN Setup

· ·

Preparing for Manual ExpressVPN Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

ExpressVPN Server Addresses

Americas

usa-atlanta-ca-version-2.expressnetw.com
usa-boston-ca-version-2.expressnetw.com
usa-chicago-ca-version-2.expressnetw.com
usa-dallas-ca-version-2.expressnetw.com
usa-dallas-2-ca-version-2.expressnetw.com
usa-denver-ca-version-2.expressnetw.com
usa-kansascity-ca-version-2.expressnetw.com
usa-losangeles-ca-version-2.expressnetw.com
usa-losangeles-1-ca-version-2.expressnetw.com
usa-losangeles-2-ca-version-2.expressnetw.com
usa-losangeles-3-ca-version-2.expressnetw.com
usa-los-angeles-4-ca-version-2.expressnetw.com
usa-miami-ca-version-2.expressnetw.com
usa-miami-2-ca-version-2.expressnetw.com
usa-minneapolis-ca-version-2.expressnetw.com
usa-newjersey-1-ca-version-2.expressnetw.com
usa-newjersey-3-ca-version-2.expressnetw.com
usa-newyork-ca-version-2.expressnetw.com
us-new-york-2-ca-version-2.expressnetw.com
usa-phoenix-ca-version-2.expressnetw.com
usa-saltlakecity-ca-version-2.expressnetw.com
usa-sanfrancisco-ca-version-2.expressnetw.com
usa-sanjose-ca-version-2.expressnetw.com
usa-seattle-ca-version-2.expressnetw.com
usa-tampa-1-ca-version-2.expressnetw.com
usa-virginia-ca-version-2.expressnetw.com
usa-washingtondc-ca-version-2.expressnetw.com
usa-washingtondc-2-ca-version-2.expressnetw.com
canada-montreal-ca-version-2.expressnetw.com
canada-toronto-ca-version-2.expressnetw.com
canada-toronto-2-ca-version-2.expressnetw.com
canada-vancouver-ca-version-2.expressnetw.com
mexico-ca-version-2.expressnetw.com
argentina-ca-version-2.expressnetw.com
brazil-ca-version-2.expressnetw.com
brazil-2-ca-version-2.expressnetw.com
chile-ca-version-2.expressnetw.com
colombia-ca-version-2.expressnetw.com
costarica-ca-version-2.expressnetw.com
ecuador-ca-version-2.expressnetw.com
guatemala-ca-version-2.expressnetw.com
panama-ca-version-2.expressnetw.com
peru-ca-version-2.expressnetw.com
uruguay-ca-version-2.expressnetw.com
venezuela-ca-version-2.expressnetw.com

Europe

uk-berkshire-ca-version-2.expressnetw.com
uk-berkshire-2-ca-version-2.expressnetw.com
uk-docklands-ca-version-2.expressnetw.com
uk-east-london-ca-version-2.expressnetw.com
uk-kent-ca-version-2.expressnetw.com
uk-london-ca-version-2.expressnetw.com
france-paris-1-ca-version-2.expressnetw.com
france-paris-2-ca-version-2.expressnetw.com
france-strasbourg-ca-version-2.expressnetw.com
germany-darmstadt-ca-version-2.expressnetw.com
germany-frankfurt-1-ca-version-2.expressnetw.com
germany-frankfurt-2-ca-version-2.expressnetw.com
germany-nuremberg-ca-version-2.expressnetw.com
italy-cosenza-ca-version-2.expressnetw.com
italy-milan-ca-version-2.expressnetw.com
netherlands-amsterdam-ca-version-2.expressnetw.com
netherlands-rotterdam-ca-version-2.expressnetw.com
netherlands-thehague-ca-version-2.expressnetw.com
spain-barcelona-ca-version-2.expressnetw.com
spain-ca-version-2.expressnetw.com
sweden-ca-version-2.expressnetw.com
sweden-2-ca-version-2.expressnetw.com
switzerland-ca-version-2.expressnetw.com
switzerland-2-ca-version-2.expressnetw.com
albania-ca-version-2.expressnetw.com
andorra-ca-version-2.expressnetw.com
armenia-ca-version-2.expressnetw.com
austria-ca-version-2.expressnetw.com
azerbaijan-ca-version-2.expressnetw.com
belarus-ca-version-2.expressnetw.com
belgium-ca-version-2.expressnetw.com
bosniaandherzegovina-ca-version-2.expressnetw.com
bulgaria-ca-version-2.expressnetw.com
croatia-ca-version-2.expressnetw.com
cyprus-ca-version-2.expressnetw.com
czechrepublic-ca-version-2.expressnetw.com
denmark-ca-version-2.expressnetw.com
estonia-ca-version-2.expressnetw.com
finland-ca-version-2.expressnetw.com
georgia-ca-version-2.expressnetw.com
greece-ca-version-2.expressnetw.com
hungary-ca-version-2.expressnetw.com
iceland-ca-version-2.expressnetw.com
ireland-ca-version-2.expressnetw.com
isleofman-ca-version-2.expressnetw.com
jersey-ca-version-2.expressnetw.com
latvia-ca-version-2.expressnetw.com
liechtenstein-ca-version-2.expressnetw.com
lithuania-ca-version-2.expressnetw.com
luxembourg-ca-version-2.expressnetw.com
macedonia-ca-version-2.expressnetw.com
malta-ca-version-2.expressnetw.com
moldova-ca-version-2.expressnetw.com
monaco-ca-version-2.expressnetw.com
montenegro-ca-version-2.expressnetw.com
norway-ca-version-2.expressnetw.com
poland-ca-version-2.expressnetw.com
portugal-ca-version-2.expressnetw.com
romania-ca-version-2.expressnetw.com
serbia-ca-version-2.expressnetw.com
slovakia-ca-version-2.expressnetw.com
slovenia-ca-version-2.expressnetw.com
ukraine-ca-version-2.expressnetw.com

Asia Pacific

australia-brisbane-ca-version-2.expressnetw.com
australia-melbourne-ca-version-2.expressnetw.com
australia-perth-ca-version-2.expressnetw.com
australia-sydney-ca-version-2.expressnetw.com
australia-sydney-2-ca-version-2.expressnetw.com
australia-sydney-3-ca-version-2.expressnetw.com
hongkong-2-ca-version-2.expressnetw.com
hongkong4-ca-version-2.expressnetw.com
hongkong-1-ca-version-2.expressnetw.com
japan-tokyo-1-ca-version-2.expressnetw.com
japan-tokyo-2-ca-version-2.expressnetw.com
india-chennai-ca-version-2.expressnetw.com
india-mumbai-1-ca-version-2.expressnetw.com
singapore-cbd-ca-version-2.expressnetw.com
singapore-jurong-ca-version-2.expressnetw.com
southkorea-ca-version-2.expressnetw.com
southkorea2-ca-version-2.expressnetw.com
bangladesh-ca-version-2.expressnetw.com
bhutan-ca-version-2.expressnetw.com
brunei-ca-version-2.expressnetw.com
cambodia-ca-version-2.expressnetw.com
indonesia-ca-version-2.expressnetw.com
kazakhstan-ca-version-2.expressnetw.com
kyrgyzstan-ca-version-2.expressnetw.com
laos-ca-version-2.expressnetw.com
macau-ca-version-2.expressnetw.com
malaysia-ca-version-2.expressnetw.com
mongolia-ca-version-2.expressnetw.com
myanmar-ca-version-2.expressnetw.com
nepal-ca-version-2.expressnetw.com
newzealand-ca-version-2.expressnetw.com
pakistan-ca-version-2.expressnetw.com
ph-via-sing-ca-version-2.expressnetw.com
srilanka-ca-version-2.expressnetw.com
taiwan-3-ca-version-2.expressnetw.com
thailand-ca-version-2.expressnetw.com
vietnam-ca-version-2.expressnetw.com

Middle East and Africa

algeria-ca-version-2.expressnetw.com
israel-ca-version-2.expressnetw.com
kenya-ca-version-2.expressnetw.com
southafrica-ca-version-2.expressnetw.com

DD-WRT Router Setup for ExpressVPN

Navigate to Services > VPN

Enter ExpressVPN settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change ExpressVPN connection locations, THE ONLY SETTING YOU NEED TO CHANGE IS THE EXPRESSVPN SERVER ADDRESS.*

Port

1195

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA512

User Pass Authentication

Enable

Username

Enter the Username you found in the Manual Config section.

Password

Enter the Password you found in the Manual Config section.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

nsCertType verification

Checked

TLS Auth Key

-----BEGIN OpenVPN Static key V1-----
48d9999bd71095b10649c7cb471c1051
b1afdece597cea06909b99303a18c674
01597b12c04a787e98cdb619ee960d90
a0165529dc650f3a5c6fbe77c91c137d
cf55d863fcbe314df5f0b45dbe974d9b
de33ef5b4803c3985531c6c23ca6906d
6cd028efc8585d1b9e71003566bd7891
b9cc9212bcba510109922eed87f5c8e6
6d8e59cbd82575261f02777372b2cd4c
a5214c4a6513ff26dd568f574fd40d6c
d450fc788160ff68434ce2bf6afb00e7
10a3198538f14c4d45d84ab42637872e
778a6b35a124e700920879f1d003ba93
dccdb953cdf32bea03f365760b0ed800
2098d4ce20d045b45a83a8432cc73767
7aed27125592a7148d25c87fdbe0a3f6
-----END OpenVPN Static key V1-----

Additional Config

persist-key
persist-tun
fragment 1300
mssfix 1450
keysize 256

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Public Client Cert

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

Private Client Key

-----BEGIN RSA PRIVATE KEY-----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-----END RSA PRIVATE KEY-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful ExpressVPN connection

Navigate to Status > OpenVPN.

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the ExpressVPN server

  1. Copy the new ExpressVPN server address from the above server list.
  2. Paste the server into the Server IP/Name field.
  3. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN/Aircove FlashRouter Internet Setup and Activation

· ·

Follow this article when you receive your new ExpressVPN FlashRouter to connect your FlashRouter to the Internet via ExpressVPN and customize your network so it is ready to use.

Obtain your ExpressVPN Activation Code

If you are not already an ExpressVPN user Sign Up Now.

1. Visit ExpressVPN’s website login page.

ExpressVPN on FlashRouters Privacy App Setup - Sign Into ExpressVPN Dashboard

2. Copy your ExpressVPN Activation code and paste it into a document or leave this page open while you proceed with the instructions.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Click Get Started on the ExpressVPN page that is displayed.

ExpressVPN Get Started

4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.

ExpressVPN Activation Code

4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

ExpressVPN Wiring

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

ExpressVPN Share Crash Report

6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.

ExpressVPN Set WiFi Name and Password

7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.

ExpressVPN admin password

8. Your ExpressVPN FlashRouter is now fully setup!

ExpressVPN Connected

How do I check for static network settings on my devices?

· ·

Static network settings set on a device from a previous connection will interfere with the FlashRouter’s network. Typically the FlashRouter’s network performs best when connected devices are set to automatically use the FlashRouter’s IP Address and DNS.

Make sure you are connected to the FlashRouter’s network via ethernet or WiFi. Keep in mind these instructions may vary based on your current software version.

Check for Static IP Address in Windows

1.  Open the Window search box, and search “Network Status”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer

2. Select “Change adapter optons”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 2

3. Right click on the WiFi and/or ethernet adapter and select Properties.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 3

4. Highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. Delete the values entered for IP address, Subnet mask, Default gateway, Preferred DNS server, and Alternate DNS server.

6. Select Obtain an IP address automatically and Obtain DNS server address automatically.

7. Click OK.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 4

Check for Static IP Address in Apple / Mac

1. Open System Preferences, and select Network.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer

2. Select the adapter that is connected via ethernet or wireless. This will vary based on your current connection.

3. Select Advanced.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 2

4. Select the TCP/IP tab.

5. Set Configure IPv4 to Automatically.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 4

6. Select the DNS field and highlight any DNS servers you see there. If they can be removed you should click the minus symbol below.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 5

7. Click OK.

8. Click Apply.

Check for Static IP Address in iOS

1.  Open Settings

2. Select WiFi, and select the blue icon next to your current connection.

Select FlashRouters DD-WRT Wireless Network in order to Check Static IP Network Settings on iOS Mobile Device

3. Make sure Configure IP is set to Automatically.

Check Static IP Network Settings on iOS Mobile Device and set Configure IP to Automatic

Check for Static IP Address in Android

1. From the top of the screen, swipe down to display settings.

2. Select WiFi.

WiFi Icon and Settings in Android Mobile Device

3. Select your current network.

4. Select Advanced.

Advanced Settings Button in Android Mobile Device

5. Make sure that IP settings is set to DHCP.

Check Static IP DHCP Network Settings in Android Mobile Device

Teamviewer FAQ and Setup

· ·

We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.

What is a Teamviewer session?

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

Do I qualify for a Teamviewer session?

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

How do I schedule a Teamviewer session?

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Recommended computer and network setup

What computer should I use for Teamviewer?

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

I have a Dual Router Setup and a computer with WiFi and Ethernet

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

  1. Connect via wireless to the other router.
  2. Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

I have a Dual Router Setup and a computer with WiFi only

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

I have a Single Router Setup and a computer with WiFi and Ethernet

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

  1. Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
  2. We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

I have a Single Router Setup and a computer with WiFi only

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

How do I download Teamviewer?

Windows

  1. Download Teamviewer for Windows.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Windows

Mac

  1. Download Teamviewer for Mac.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Mac

When should I provide FlashRouters with my Teamviewer User ID and Password?

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.