- Do NOT connect to your VPN provider’s computer, phone, or tablet app while connected to the FlashRouter’s network. This may cause issues with access to your DD-WRT router settings as well as your internet connection.
- Connect any device in your home network to VPN by joining the FlashRouter’s network.
Search Results for: app y priva
Should I be using my computer/phone/tablet VPN app while connected to the FlashRouter?
My VPN stopped working on my FlashRouter.
The VPN connection on the FlashRouter will not drop in most instances however if the VPN stopped working follow the steps below.
In order to use the FlashRouters Privacy App you need DD-WRT build 02/15/22 r48362 or 2/10/20 r42335.
Follow these instructions to upgrade the firmware to 02/15/22 r48362: How do I upgrade the DD-WRT firmware of my FlashRouter?
If you would like the fully featured FR Privacy App version with Simple Setup you must use firmware builds from 2/10/20 r42335.
FlashRouters Privacy App
Navigate to Status > MyPage
- If MyPage is not properly loading the FlashRouters Privacy App try reinstalling the FlashRouters Privacy App.
- With the Auto Connect to VPN box checked simply power off the FlashRouter and power it back on to connect back to VPN.
- Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
- Try a different VPN server location.
- If applicable, switch from UDP to TCP or vice versa.
- Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.
DD-WRT Manual VPN
Navigate to Services > VPN
- Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
- Scroll to the bottom of the page and click Apply Settings.
- Try a different VPN server location.
- If applicable, switch from UDP to TCP or vice versa. Check your VPN provider’s website to see if the port needs to change with the protocol.
- Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.
Number test
- Visit ExpressVPN’s website login page
- Successfully log in with your account information. Select Setup on More Devices.
- Select Manual Config and copy the Username and Password that are displayed on the right hand side of the screen.
Surfshark VPN Setup Guide for Privacy Hero
Your Privacy Hero NordVPN Router uses cloud-based management, which means you can securely access and adjust your router settings from anywhere, on any device with an internet connection. Whether you’re connected through your phone, another Wi-Fi network, or directly to the Privacy Hero network, setup and management are always within reach.
Follow the steps below to connect your Privacy Hero to Surfshark WireGuard® or OpenVPN servers.
Don’t have a Privacy Hero yet? Get your Privacy Hero Router for Surfshark here
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown and choose the Wireguard option.
5. In a new tab login to your Surfshark account.
6. Navigate to the VPN > Manual Setup tab.
7. Now choose Wireguard and go to the Router section.
8. Now go to Locations, and click on the server location you wish to use. Then, download the server file.
9. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page. Then press Save.
10. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your Surfshark VPN server!
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown and choose the OpenVPN option.
5. In a new tab login to your Surfshark account.
6. Navigate to the VPN > Manual Setup tab.
7. Now choose OpenVPN and go to the Router section.
8. Now go to Credentials and find your OpenVPN specific Username and Password.
9. Copy and paste the username and password from previous step into the Custom box on your Privacy Hero settings page.
10. Now go back to the Surfshark account page, and press Locations.
11. Click on the country name that you want to choose, and Download any of the available server files from the list. (We recommend download the UDP version of the server file).
12. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page. Then press Save.
13. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your Surfshark VPN server!
Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network. Visit the Surfshark IP Check to verify your VPN IP address. If it has not changed be sure to double check that you are indeed connected to the Privacy Hero network.
Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings if the Streaming Relocation feature is Enabled.
Service Plan FAQs
Service Plan FAQs
Is the service plan a one time purchase or does it renew?
All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.
What is included with a FlashRouter?
- On-demand Installation of enhanced firmware and our exclusive FlashRouters VPN Privacy App.
- Custom setup guide.
- Power cord and an ethernet cable.
- Individual VPN Account Setup/Pre-configuration (On Request)
- 1 year open source hardware warranty.
- 30 day satisfaction guarantee.
- Initial basic setup assistance via e-mail. For any advanced setups/configurations, live chat or remote assistance, a service plan purchase is required.
Does the service plan include a VPN subscription?
A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.
Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.
Plug and Play VPN Support
Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.
To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.
IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.
To have your router VPN pre-configured:
- Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during check out.
- Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
- Enter your your VPN username and password
- For ExpressVPN Firmware Routers there will be an additional box for your activation code.
Please note: If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.
Do I have to buy a service plan?
Our routers are priced for the custom upgrades performed at our warehouse, testing expenses and keeping the FlashRouter App update to date.
Our service plan has three levels as an optional add-on with your purchase to get continued direct assistance from our team. This is especially useful to customers who are less tech savvy and want direct access to our support team to make sure their network is running exactly how they desire. Here is how these plans differ
Bronze – Basic E-mail Support
Silver – E-mail and Live Chat Support.
Gold – E-mail, Live Chat, and Remote One-on-One Sessions
Each situation and user has different needs and expertise. Our team of US-based support agents are highly trained specialists in VPN and DD-WRT router setup. From firmware updates to networking configuration/troubleshooting,solutions, the purpose of our Service Plans is to help our customers in whatever level they deem necessary.
Does FlashRouters offer phone support?
At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner. However, with a purchase of a Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.
Do I need a Service Plan for a firmware upgrade?
Firmware upgrades are free of charge to any FlashRouter customer!
You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.
If you want the help of our Support Team to assist in this upgrade, you can always sign up for our Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!
What does the warranty cover?
Our complimentary 1-year hardware warranty does not include tech support outside. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.
Can I purchase a router without a service plan and subscribe later?
Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.
Getting Started With Your FlashRouter
Getting Started With Your FlashRouter
Setting Up Your VPN Service
Select your operating system below to setup the FlashRouters Privacy App on your router, the easiest way to connect to the best VPN services. For ExpressVPN FlashRouter users, please view the following section for setting up the ExpressVPN app.
IPVanish VPN Setup Guide for Privacy Hero
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown and choose the Wireguard option.
5. In a new tab login to your IPVanish account.
6. Click WireGuard on the left menu to access the WireGuard Configuration Generator.
Then select the server location and click Generate to download the WireGuard configuration file.
7. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page. Then press Save.
8. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your IPVanish VPN server!
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown and choose the OpenVPN option.
5. Download an .ovpn file from the IPVanish server list.
6. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page.
7. Enter your IPVanish account login as the Username and Password. Then press Save.
8. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your IPVanish VPN server!
Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network. Visit the IPVanish IP Check to verify your VPN IP address. If it has not changed be sure to double check that you are indeed connected to the Privacy Hero network.
Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings if the Streaming Relocation feature is Enabled.
ExpressVPN Setup on Roqos
Preparing for ExpressVPN Setup
Obtain your ExpressVPN login information
If you are not already an ExpressVPN user Sign Up Now.
1. Visit ExpressVPN’s website login page.
2. Successfully log in with your account information. Select More.
3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.
Connecting to ExpressVPN in the Roqos Core
Access the Roqos Core UI
1. Login to the Roqos Core web app in a browser on any computer or smart device.
2. Click VPN from the navigation menu and then click VPN OUT.
3. Click the Connect to box.
4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose ExpressVPN.
Enter your ExpressVPN information
In the Username and Password field enter the ExpressVPN OpenVPN Username and Password that you obtained.
Select an ExpressVPN server
Click the Server dropdown and type in or scroll to your preferred server location.
Click the Save button.
Connect to ExpressVPN
Once you click Save you will be returned to the VPN OUT menu.
Click the Connect button to start your ExpressVPN connection. Please be patient as the router connects your entire network through VPN.
Assign devices to connect to VPN
By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to ExpressVPN or only certain devices.
From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to ExpressVPN. Then click Save.
If you only want specific devices to connect to ExpressVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.
Verify a successful ExpressVPN connection
Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.
Visit ExpressVPN’s IP Check to verify your new IP Address and virtual location.
You should see Connected at the top of the page underneath ExpressVPN.
Connect to a different ExpressVPN server
To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.
Disconnect from ExpressVPN
To disconnect from ExpressVPN click the Disconnect button.
CyberGhost Merlin OpenVPN Setup
Preparing for CyberGhost Setup
Obtain your CyberGhost OpenVPN information
If you are not already a CyberGhost user Sign Up Now.
1. Log in to your account on the CyberGhost website.
2. Select VPN.
3. Click Configure New Device.
4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.
5. Press View configuration.
6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.
Open the folder that was downloaded. Then open the ca.crt the client.crt, and client.key files with NotePad++ for Windows or TextEdit for Apple. All CyberGhost servers have different keys and certificates.
Merlin Router Setup for CyberGhost
Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.
1. Navigate to the VPN tab.
2. Navigate to the VPN Client tab.
3. Click Choose file and select the .ovpn file from the folder you downloaded earlier. Then click Upload.
4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.
5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location here. Our example server was in USA so I have entered in CyberGhost USA.
6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.
If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.
7. Enter your CyberGhost OpenVPN username and password that you obtained earlier. Do not enter your account login.
8. Click the Edit button in the Keys and Certificates area.
9. In the Certificate Authority field paste in the entire content of the ca.crt file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
10. In the Client Certificate field paste in the entire content of the client.crt file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
11. In the Client Key field paste in the entire content of the client.key file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
12. Click Save at the bottom of that window.
13. Click Apply at the bottom of the page.
14. At the top of the page set the Service State toggle to ON to activate the VPN connection.
Verify a successful CyberGhost connection
- You should now see a CONNECTED message.
- Visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.
NordVPN Setup on Roqos
Preparing for NordVPN Setup
Obtain your NordVPN manual Username and Password
If you are not already a NordVPN user Sign Up Now.
1. Log in to your account on the NordVPN website.
2. Click NordVPN on the left hand side and then click Setup NordVPN manually.
3. Enter in the verification code that was sent to your email.
4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.
Connecting to NordVPN in the Roqos Core
Access the Roqos Core UI
1. Login to the Roqos Core web app in a browser on any computer or smart device.
2. Click VPN from the navigation menu and then click VPN OUT.
3. Click the Connect to box.
4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose NordVPN.
Enter your NordVPN information
In the Username and Password field enter the NordVPN OpenVPN Username and Password that you obtained.
Select a NordVPN server
Navigate to NordVPN server recommendation page. Click Recommended server and select the country you want to connect to and note the server number that appears.
Click the Location dropdown and type in or scroll to the preferred server country.
Click the Server dropdown and type in or scroll to the server number that was recommended. Select the UDP version of the server.
Click the Save button.
Connect to NordVPN
Once you click Save you will be returned to the VPN OUT menu.
Click the Connect button to start your NordVPN connection. Please be patient as the router connects your entire network through VPN.
Assign devices to connect to VPN
By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to NordVPN or only certain devices.
From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to NordVPN. Then click Save.
If you only want specific devices to connect to NordVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.
Verify a successful NordVPN connection
Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.
Visit NordVPN’s website to verify your new IP Address and Protected Status at the top of the page.
You should see Connected at the top of the page underneath NordVPN.
Connect to a different NordVPN server
To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.
Disconnect from NordVPN
To disconnect from NordVPN click the Disconnect button.
NordVPN Setup Guide for Privacy Hero
Your Privacy Hero NordVPN Router uses cloud-based management, which means you can securely access and adjust your router settings from anywhere, on any device with an internet connection. Whether you’re connected through your phone, another Wi-Fi network, or directly to the Privacy Hero network, setup and management are always within reach.
Follow the steps below to connect your Privacy Hero to NordVPN NordLynx or OpenVPN servers. By default, you’ll automatically connect to the fastest, most reliable server available based on your location. If you prefer, you can also select a specific country server and input it directly into your Privacy Hero for more control.
Don’t have a Privacy Hero yet? Get your Privacy Hero NordVPN Router here
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select NordVPN from the dropdown.
5. Click the Change button and select NordVPN from the dropdown and choose the NordLynx option. Next you will need to obtain your Token.
6. In a new tab login to your NordVPN account and select NordVPN from your list of Services.
7. At the bottom of the page click Get Access token and you will receive a code via email. Enter this code to proceed.
8. After you enter the email code select Generate new token and set it to Doesn’t expire. Copy this token.
9. Paste the token and then Click Save to connect to the server address recommended by NordVPN within your country.
10. To connect to a specific location, click the Country dropdown menu and scroll or type to search from the available options. Choose your preferred country and you will automatically connect to the recommended server within that country at the time. Then click Save.
11. If you prefer to enter a specific server address number click Advanced Options and then type in the NordVPN server you would like to use as shown below e.g. uk1784.nordvpn.com. Then click Save.
Use the NordVPN’s server recommendation tool to select a specific country and receive a recommendation for the fastest server based on your actual location. You can then enter that server in the Privacy Hero settings manually.
12. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your NordVPN NordLynx VPN server!
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select NordVPN from the dropdown.
5. Choose the OpenVPN option to connect to OpenVPN servers or to setup a NordVPN Dedicated IP address. Next you will need to obtain your Manual Service credentials.
6. In a new tab login to your NordVPN account and select NordVPN from your list of Services.
7. At the bottom of the page in the Manual Setup section click Setup NordVPN manually then under the Configuration section go to Service credentials. Click Verify email to receive a code via email and enter the code to view and copy your credentials.
8. Enter these credentials into the OpenVPN Username and Password sections in your Privacy Hero and Click Save if you want to connect to the server address recommended by NordVPN within your country.
9. To connect to a specific location, click the Country dropdown menu and scroll or type to search from the available options. Choose your preferred country and you will automatically connect to the recommended server within that country at the time. Then click Save.
10. To connect with a NordVPN Dedicated IP Address or if you prefer to enter a specific server address number click Advanced Options and then type in the NordVPN server you would like to use as shown below e.g. uk1784.nordvpn.com. Then click Save.
Use the NordVPN’s server recommendation tool to select a specific country and receive a recommendation for the fastest server based on your actual location. You can then enter that server in the Privacy Hero settings manually.
11. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your NordVPN Dedicated IP address or preferred OpenVPN server!
Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network. Visit the NordVPN IP Check to verify your VPN IP address. If it has not changed be sure to double check that you are indeed connected to the Privacy Hero network.
Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings if the Streaming Relocation feature is Enabled.
PrivateInternetAccess (PIA) Setup on Roqos
Preparing for PIA Setup
Obtain your PIA login information
If you are not already an PIA user Sign Up Now.
1. Visit PIA’s website login page.
2. Successfully log in with your account information.
Connecting to PIA in the Roqos Core
Access the Roqos Core UI
1. Login to the Roqos Core web app in a browser on any computer or smart device.
2. Click VPN from the navigation menu and then click VPN OUT.
3. Click the Connect to box.
4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose Private_Internet_Access.
Enter your PIA information
In the Username and Password field enter the PIA Username and Password that you logged in with.
Select a PIA server
Click the Server dropdown and type in or scroll to your preferred server location.
Click the Save button.
Connect to PIA
Once you click Save you will be returned to the VPN OUT menu.
Click the Connect button to start your PIA connection. Please be patient as the router connects your entire network through VPN.
Assign devices to connect to VPN
By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to PIA or only certain devices.
From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to PIA. Then click Save.
If you only want specific devices to connect to PIA while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.
Verify a successful PIA connection
Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.
Visit PIA’s IP Check to verify your new IP Address and virtual location.
You should see Connected at the top of the page underneath Private_Internet_Access.
Connect to a different PIA server
To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.
Disconnect from PIA
To disconnect from PIA click the Disconnect button.
Private Internet Access VPN Setup Guide for Privacy Hero
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Private Internet Access from the dropdown.
5. Enter your correct PIA account login username and password and click Save.
6. Click Save if you want to automatically connect to the ideal server location as recommended by Private Internet Access.
Or, connect to a specific server location click Advanced Options and then type in the PIA server name you would like to use. (All server names are noted below).
Then click Save.
North America
bahamas.privacy.network
ca-ontario.privacy.network
ca-toronto.privacy.network
ca-vancouver.privacy.network
ca-montreal.privacy.network
greenland.privacy.network
gt-guatemala-pf.privacy.network
mexico.privacy.network
panama.privacy.network
sanjose.privacy.network
us-alabama-pf.privacy.network
us-alaska-pf.privacy.network
us-arkansas-pf.privacy.network
us-atlanta.privacy.network
us-california.privacy.network
us-chicago.privacy.network
us-connecticut-pf.privacy.network
us-denver.privacy.network
us-florida.privacy.network
us-houston.privacy.network
us-idaho-pf.privacy.network
us-indiana-pf.privacy.network
us-iowa-pf.privacy.network
us-kansas-pf.privacy.network
us-kentucky-pf.privacy.network
us-lasvegas.privacy.network
us-louisiana-pf.privacy.network
us-maine-pf.privacy.network
us-massachusetts-pf.privacy.network
us-michigan-pf.privacy.network
us-minnesota-pf.privacy.network
us-mississippi-pf.privacy.network
us-missouri-pf.privacy.network
us-montana-pf.privacy.network
us-nebraska-pf.privacy.network
us-new-hampshire-pf.privacy.network
us-new-mexico-pf.privacy.network
us-newyorkcity.privacy.network
us-north-carolina-pf.privacy.network
us-north-dakota-pf.privacy.network
us-ohio-pf.privacy.network
us-oklahoma-pf.privacy.network
us-oregon-pf.privacy.network
us-pennsylvania-pf.privacy.network
us-rhode-island-pf.privacy.network
us-seattle.privacy.network
us-siliconvalley.privacy.network
us-south-carolina-pf.privacy.network
us-south-dakota-pf.privacy.network
us-texas.privacy.network
us-tennessee-pf.privacy.network
us-vermont-pf.privacy.network
us-virginia-pf.privacy.network
us-washingtondc.privacy.network
us-west-virginia-pf.privacy.network
us-wisconsin-pf.privacy.network
us-wyoming-pf.privacy.network
us3.privacy.network
us-baltimore.privacy.network
us-honolulu.privacy.network
us-newjersey.privacy.network
us-saltlakecity.privacy.network
us-streaming-2.privacy.network
us-streaming.privacy.network
us-wilmington.privacy.network
South America
ar.privacy.network
bo-bolivia-pf.privacy.network
bogota.privacy.network
br.privacy.network
ec-ecuador-pf.privacy.network
pe-peru-pf.privacy.network
santiago.privacy.network
uy-uruguay-pf.privacy.network
venezuela.privacy.network
Europe
al.privacy.network
ad.privacy.network
austria.privacy.network
brussels.privacy.network
ba.privacy.network
sofia.privacy.network
zagreb.privacy.network
czech.privacy.network
de-berlin.privacy.network
de-frankfurt.privacy.network
denmark.privacy.network
denmark-2.privacy.network
spain.privacy.network
es-valencia.privacy.network
ee.privacy.network
fi.privacy.network
fi-2.privacy.network
france.privacy.network
gr.privacy.network
hungary.privacy.network
italy.privacy.network
italy-2.privacy.network
is.privacy.network
ireland.privacy.network
man.privacy.network
lv.privacy.network
liechtenstein.privacy.network
lt.privacy.network
lu.privacy.network
malta.privacy.network
md.privacy.network
monaco.privacy.network
montenegro.privacy.network
nl-amsterdam.privacy.network
mk.privacy.network
no.privacy.network
poland.privacy.network
pt.privacy.network
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sweden.privacy.network
sweden-2.privacy.network
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slovenia.privacy.network
swiss.privacy.network
tr.privacy.network
uk-london.privacy.network
uk-manchester.privacy.network
uk-southampton.privacy.network
uk-2.privacy.network
ua.privacy.network
Asia
ae.privacy.network
bangladesh.privacy.network
cambodia.privacy.network
china.privacy.network
cyprus.privacy.network
georgia.privacy.network
hk.privacy.network
in.privacy.network
israel.privacy.network
jakarta.privacy.network
japan.privacy.network
japan-2.privacy.network
kazakhstan.privacy.network
kr-south-korea-pf.privacy.network
kualalumpur.privacy.network
macau.privacy.network
mongolia.privacy.network
np-nepal-pf.privacy.network
philippines.privacy.network
qatar.privacy.network
saudiarabia.privacy.network
sg.privacy.network
srilanka.privacy.network
taiwan.privacy.network
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Oceania
au-adelaide-pf.privacy.network
au-australia-so.privacy.network
au-brisbane-pf.privacy.network
aus-melbourne.privacy.network
aus-perth.privacy.network
au-sydney.privacy.network
nz.privacy.network
Africa
dz.privacy.network
egypt.privacy.network
morocco.privacy.network
nigeria.privacy.network
za.privacy.network
8. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your PIA VPN server!
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown and choose the OpenVPN option.
5. Enter your PIA Account login as the Username and Password.
6. Now log in to your PIA Account page.
7. Go to the Downloads section.
8. Scroll down to the bottom of the page, and go to OpenVPN Configuration Generator.
9. Choose OpenVPN 2.4 or newer and Linux.
10. From the Select Port section, choose UDP/1198 AES-128-CBC for a faster connection or choose UDP/1197 AES-256-CBC for stronger security as shown in the image below then Click Generate to download the server configuration file.
11. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page then click Save.
12. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your PIA VPN server!
Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network. Visit the Private Internet Access IP Check to verify your VPN IP address. If it has not changed be sure to double check that you are indeed connected to the Privacy Hero network.
Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings.
Sales FAQs
Sales FAQs
Can My Router Be Preconfigured With My VPN Information?
Plug and Play VPN Support
Yes you can!
To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.
IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.
To have your router VPN preconfigured:
- Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
- Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
- You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note: If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.
Privacy Hero 2 Only:
While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.
You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.
Can I Use My Dedicated IP Address With A FlashRouter?
Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.
Check out our Dedicated IP Addresses Blog Post for more details!
Can I Use A FlashRouter With My Current Mesh System?
Yes!
You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:
ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter)
This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.
You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.
Can You Flash My Router and Connect me to VPN?
At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.
The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.
👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans
🔹 How It Works
✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.
Flashing vs. Configuration: Router Compatibility
At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.
🛠 Router Setup Types by Brand
🔹 Flashing Required (Custom Firmware Installation)
These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.
- Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
- Linksys – Flashed with DD-WRT firmware.
- Netgear – Flashed with DD-WRT firmware.
🔹 Configuration Only (No Flashing Required)
These routers have built-in VPN support and only require proper setup.
- TP-Link – Configured without flashing.
- GL.iNet – Configured without flashing.
- Cudy – Configured without flashing.
📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.
✅ Supported VPN Providers
We work with a wide range of VPN providers, including:
- NordVPN
- ExpressVPN
- Surfshark
- CyberGhost
- IPVanish
- Private Internet Access (PIA)
- VyprVPN
- ProtonVPN
- PureVPN
- Windscribe
- IVPN
- Mullvad
- StrongVPN
- AzireVPN
- AstrillVPN
- HotspotShield VPN
(If your provider isn’t listed, reach out – we may still be able to support it!)
🔗 Get Started Today!
👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans
🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.
How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?
You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.
This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.
Privacy Hero 2 Only:
You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.
After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.
What Are the Differences Between New, Recertified, And Open Box FlashRouters?
New
- Direct from manufacturer, in new box.
- Custom flashed on demand at time of the order.
- 30 Day Satisfaction Guarantee / 1 Year Warranty.
Recertified (RM)
- Direct from manufacturer/reseller, may be reboxed.
- Custom flashed on demand at time of the order.
- Specialists tested to guarantee same functionality as NEW routers.
- 30 Day Satisfaction Guarantee / 1 Year Warranty.
Open Box
- Limited quantity, discount items reboxed that may have cosmetic imperfections.
- Same testing and functionality level and New and RM.
- 30 Day Satisfaction Guarantee / No Warranty.
Will a FlashRouter Work With My Internet Service Provider?
US Customers (Single Router Solution):
Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.
US Customers (Dual Router Solution):
Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.
For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.
This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.
For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.
International Customers (Single Router Solution):
Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.
International Customers (Dual Router Solution):
ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter.
For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.
This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.
For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.
What Stock Firmware Features Will I Lose If I Flash My Router
Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.
These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.
Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.
Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?
A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.
Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.
Plug and Play VPN Support
Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.
To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.
IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.
To have your router VPN pre-configured:
- Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
- Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
- Enter your your VPN username and password
- For ExpressVPN Firmware Routers there will be an additional box for your activation code.
Please note: If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.
Can I Use A FlashRouter To Work From Home?
Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.
What is the Difference Between Business VPNs and VPN Services?
Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.
Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.
Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.
Are There VPN Service Providers That Offer VPN for Business?
There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.
These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.
Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.
Can I use a VPN on a FlashRouter With My Work/Corporate VPN?
Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.
Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.
Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.
While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.
If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.
This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.
Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.
If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.
Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?
Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.
Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.
And, if you’re looking for a specific router, take a look at some of our most popular options!
How can I Reset the Password for My FlashRouters.com Customer Account?
To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.
If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.
What Payment Methods does FlashRouters Accept?
We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.
If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.
Can I Make Change/Update/Cancel My Order?
We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.
While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.
Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.
Trouble Checking Out
Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:
⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.
ProtonVPN Setup Guide for Privacy Hero
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown and choose the Wireguard option.
5. In a new tab login to your ProtonVPN account.
6. Go to the Downloads section of your ProtonVPN account page.
7. Scroll down to find the WireGuard configuration section. Name your configuration and then select Router as the platform, and select Standard server configs.
8. Click on the country name that you want to choose, and Download any of the available server files from the list.
9. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page. Then press Save.
10. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your ProtonVPN server!
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com.
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown and choose the OpenVPN option.
5. In a new tab login to your ProtonVPN account.
6. Navigate to the Account tab and find your OpenVPN specific Username and Password.
7. Copy and paste the username and password from previous step into the Custom box on your Privacy Hero settings page.
8. Go to the Downloads section of your ProtonVPN account page.
9. Scroll down to find the OpenVPN Configuration Files section. Then select “Router” as the platform, and select “Standard Server Configs.”
10. Click on the country name that you want to choose, and Download any of the available server files from the list.
11. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page. Then press Save.
12. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your ProtonVPN server!
Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network. Visit the ProtonVPN IP Check to verify your VPN IP address. If it has not changed be sure to double check that you are indeed connected to the Privacy Hero network.
Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings if the Streaming Relocation feature is Enabled.
Privacy Hero Bypass certain devices from VPN
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
If you have certain devices in your network that you do NOT want connecting to VPN you can follow these steps to bypass these devices from the Privacy Hero’s VPN connection.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
If you have not created your Privacy Hero account yet please follow these instructions.
3. Click the Devices symbol.
4. Click the name of the Device you want to bypass from VPN.
5. Set the VPN toggle to Off. You can also do the same for Adblocking and Device Protection as needed.
Access FlashRouter DD-WRT firmware settings
You must be connected to the FlashRouter network via ethernet or WiFi connection on your device in order to be able to access the FlashRouter’s firmware settings.
Why do I need to access my FlashRouter's settings?
It is important to understand how to access your router if you want to:
- Change WiFi or admin passwords
- Switch VPN server locations
- Attempt custom setups
- Troubleshoot your network
Connect your device to the FlashRouter network
We recommend using a computer, tablet, or phone to access your FlashRouter firmware settings. You can connect your device to the FlashRouter via Ethernet Cable or Wireless connection.
Please note, you will NOT be able access the firmware settings unless you connect your device to the FlashRouter Network.
via Ethernet
Connect an Ethernet cable to your device’s Ethernet port.
Connect the other end of that Ethernet cable to a FlashRouter LAN/numbered port.
Be sure NOT to connect your device to the WAN/internet port of the FlashRouter. Please use the LAN/numbered ports to connect your devices.
via Wireless
Navigate to the available wireless networks in your device network settings and join any of the available FlashRouter networks – FlashRouter24, FlashRouter50, or FlashRouter80 (if you have a tri-band router).
Access the FlashRouter settings
We recommend using a Google Chrome or Mozilla Firefox incognito/private browsing window to access the FlashRouter firmware settings. You can access the main DD-WRT firmware GUI or you can go directly into the FlashRouters Privacy App settings to manage your basic router settings and VPN connection settings right away.
Please note, after accessing the FlashRouter Settings at the Local IP Address, you will be prompted to enter an admin username and password. You can find this information in the subsections below.
DD-WRT - Firmware GUI
Local IP Address: 192.168.11.1
Username: flashrouter
Password: ddwrt
Keep in mind that if you enable HTTPS and disable HTTP access you will need to add https:// in front of the Local IP Address to access your FlashRouter’s firmware settings.
If your router has been reset for any reason then you can access the router at a local IP address of 192.168.1.1.
Please note you will be required to set the administration username and password as well as your WiFi and VPN network settings after a reset.
ProtonVPN Setup for GL.iNet Routers
You can connect to ProtonVPN on your GL.iNet router using Wireguard or OpenVPN.
Quick Options
-
Wireguard: Download your preferred server .conf configuration file from the ProtonVPN website.
-
OpenVPN: Download your preferred server .ovpn configuration file from the ProtonVPN website.
If you are not already a ProtonVPN user Sign Up Now.
1. Login to your ProtonVPN account and go to the Downloads section of your ProtonVPN account page
2. Scroll down to find the WireGuard configuration section. Name your configuration and then select Router as the platform, and select Standard server configs.
3. Click Create button to choose the recommended server or scroll down to choose and Download any of the available server files from the list.
4. Login to GL.iNet firmware settings (usually 192.168.8.1) in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network.
View our guide for more instructions on how to access GL.iNet firmware settings.
5. Navigate to the VPN tab and select WireGuard Client then click + New Group and name your connection and click the check to save.
6. Upload the configuration file and click Apply.
7. Start a connection by clicking the 3 dots (…) > Start next to your chosen server.
8. A green dot confirms success. You can also switch between Global Mode or Policy Mode for routing in the VPN Dashboard.
1. Log in to your ProtonVPN account and navigate to the Account tab. Scroll down to find your OpenVPN specific Username and Password.
2. Go to the Downloads section of your ProtonVPN account page
3. Scroll down to find the OpenVPN configuration Files. Select Router as the platform, UDP as the protocol, and select Standard server configs. Choose your preferred country and download the configuration file.
4. Login to GL.iNet firmware settings (usually 192.168.8.1) in a browser on any computer or smart device connected to the GL.iNet FlashRouter’s network.
View our guide for more instructions on how to access GL.iNet firmware settings.
5. Navigate to the VPN tab and select OpenVPN Client.
6. Select Add Manually then click + New Group and name your connection and click the check to save.
7. Upload the configuration file and input your username and password, click Apply.
8. Start a connection by clicking the 3 dots (…) > Start next to your chosen server.
9. A green dot confirms success. You can also switch between Global Mode or Policy Mode for routing in the VPN Dashboard.
- You should now see information appear in the Server Address, Server Listen Port, Traffic Statistics, and Client Virtual IP areas.
- Visit ProtonVPN’s IP Check to verify your new IP address and virtual location.
In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ProtonVPN.
🚫📱Do not run ProtonVPN apps on devices connected to your ProtonVPN router. Using the app at the same time as the router VPN may cause conflicts and connection issues.
Privacy Hero Activation and Setup
Follow this article when you receive your new Privacy Hero router to create your Privacy Hero account, connect your Privacy Hero to the Internet, and customize your network so it is ready to use.
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone or your other Wi-Fi network.
Create your Privacy Hero account
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Select Create Account.
3. Enter the Email address you want to set for your Privacy Hero account. This will be your login to the Privacy Hero settings moving forward. Click Create Account.
4. Go to your Email inbox and check for an email from Privacy Hero and click the Confirm email address link. This email may be in your Promotions or Spam inbox if it is not appearing in your main inbox.
5. Enter the password that you want to use for your Privacy Hero account. Be sure to note this in a secure location so you do not forget. Click Submit.
6. You have now created your Privacy Hero account. You will use this login to access the Privacy Hero router settings.
Activate your Privacy Hero Internet and setup Wi-Fi
1. You will then be taken to the Router Activation steps. Connect the ethernet cable that the Privacy Hero came with from an open Ethernet port on your ISP modem or other router to the WAN/Internet (blue) port of the Privacy Hero.
Then power the Privacy Hero device on by connecting the power supply. This is shown in the video on the page as well. Wait about a minute or so for the Privacy Hero router to fully boot up and then click I’m Connected.
2. The next page may say Router Found or ask you to enter the Activation Code. If it asks for the Activation Code that will be the code printed on the bottom of the Privacy Hero. Enter this code and click Next.
3. Set the Wi-Fi name and password for connecting your devices to the Privacy Hero network. Make sure it is not a duplicate name of an existing Wi-Fi network. Click Next.
4. To activate your 1 Year NordVPN code:
Click on Claim NordVPN 1 Year Code Now
Go to the Account section of your router settings.
Copy the NordVPN code shown under Claim NordVPN 1 Year Code.
Go to the NordVPN activation page.
This code can be used with a new or existing NordVPN account.
5. You are now all set to begin joining your devices to the new Privacy Hero network with the Wi-Fi name and password you entered and setting up some of the Privacy Hero features.
Why are streaming services blocked while connected to VPN?
Streaming services and VPN
Most popular streaming services such as Netflix, Hulu, and Amazon Prime block incoming VPN connections. This does not mean the VPN is not working, it simply means they have recognized you are connecting to a VPN server and filtered that server from being able to stream.
Below are several options for you to follow if you encounter this issue while connected to a VPN on your FlashRouter.
VPN provider server recommendation
Contact your VPN provider for a server recommendation that is not blocked by popular streaming services. Be sure to mention that you are connecting to VPN via a router instead of the computer client. If your VPN provider does not have a helpful suggestion or server recommendation please try the below options or contact us for a solution.
Bypass VPN by device
The FlashRouters Privacy App has a VPN bypass by device feature that can be used on devices dedicated to streaming.
Use SmartDNS
If access to streaming services not in your region is a higher priority for you then VPN encryption we recommend using a SmartDNS service on your FlashRouter to access the content you desire.
Why is my connection speed slower?
The encryption provided by a VPN connection almost always results in slower connection speed. In some cases you may have noticed that your computer or tablet was working faster when running a VPN client application or program, that is because a computer has a processor that is normally about 4-6x times as strong as a the processor on a router, and that is for managing a single VPN connection. A router has a smaller processor and is managing an entire network of devices. Encrypting an entire network does take considerable processing power.
Speed test results while connected to VPN are never going to be accurate. A speed test measures the rate at which a data packet travels from one server to another, however when you are connecting to VPN the data packets travel to an extra server where they are encrypted and then sent back into the route. We strongly recommend disabling the FlashRouter’s VPN connection when testing speeds to make sure there isn’t and issue with the router.
Connection Types
Ethernet: Wired ethernet connections will almost always be the most stable and reliable connection. To speed up your internet connection, use an ethernet cable to wire your devices to the FlashRouter.
Wireless (5.0GHz): The 5.0GHz WiFi frequency has less range than the standard 2.4GHz WiFi, but also transmits your internet connection at a significantly faster speed. If you were previously using the 2.4GHz network and experiencing slow speeds please connect to the 5GHz wireless network which should improve your speed.
Connect to the closest VPN server
Our supported VPN providers offer many servers in different countries and regions. If a server has slower connection speed we recommend connecting to the server closest to your actual location.
The process for changing servers is detailed in your provider’s setup instructions.
Select a UDP server
UDP servers do not authenticate every data packets the way TCP servers do which results in faster connection speeds.
VPN provider server recommendation
Contact your VPN provider for a server recommendation that should provide the fastest speeds for you.
Privacy Hero Access Router Settings
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
If you have not created your Privacy Hero account yet please follow these instructions.
Why can’t I send emails while connected to VPN?
Can’t send or receive emails? Connecting to a VPN server can result in your email client not being able to send or receive emails. This can happen for several reasons:
- The VPN provider you are connected to is blocking the ports the email client is using (SMTP).
- Your email service is blocking access to datacenter IPs
- Your email service is only allowing access to residential IPs
- Your email service is only allowing access to IPs of its own country
- Your email service is only allowing access to certain ISPs
This issue will only occur with email client applications and not with web browser email.
Steps to take if your email is not working
Change SMTP port
Access the settings of your email client and change the SMTP port to 587 or 465.
Change the VPN server
Connect to a different VPN server. The process for changing servers is detailed in your provider’s setup instructions.
Disconnect from VPN
Disconnect from VPN on the FlashRouter and use your ISP Internet connection when using email.
Dual router setup users can leave the VPN running on the FlashRouter and simply connect to the other router’s network when using email.
Contact your VPN Service Provider
In some cases if you contact your VPN service provider they will be able to give you access to a specifically requested e-mail service.
Wireless Repeater – WiFi as WAN on Roqos
WiFi as WAN is a feature of the Roqos software which allows you to use an existing WiFi network as the Internet source for the Roqos router instead of an ethernet cable connection. This is a great solution for travelling users who do not have access to the modem/router in their hotel or AirBnB.
Login to Roqos Core UI web app in a browser on any computer or smart device.
1. Click the navigation menu and select Basic Settings > Internet Settings.
2. Click WiFi as WAN.
3. Scroll down and select the existing WiFi network you wish to use for WAN/Internet from the Nearby Wireless Networks list.
4. Enter the correct password for the existing WiFi network and click Connect.
5. Toggle the Enable slide and click Save.
Be patient as the connection is made. It usually takes 30 seconds to a minute to connect. Then test that your Internet is working while connected to the Roqos network.
Privacy Hero Change Wi-Fi Name and Password
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
Use these steps to change your Privacy Hero WiFi name and password.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
If you have not created your Privacy Hero account yet please follow these instructions.
3. Click the Wi-Fi symbol.
4. Click the edit box for the 5GHz network or the 2.4GHz network.
5. Enter the new Wi-Fi name and password you’d like to set. Click Save at the bottom of the page.
Privacy Hero Change Wireless Channel
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
Use these steps to change your Privacy Hero wireless channel.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
If you have not created your Privacy Hero account yet please follow these instructions.
3. Click the Wi-Fi symbol.
4. Click the edit box for the 5GHz network or the 2.4GHz network.
5. Select the new Wireless Channel that you would like to use. Click Save at the bottom of the page.
Privacy Hero Disable Wi-Fi
Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
Use these steps to disable your Privacy Hero Wi-Fi so only ethernet connections are active. This is not a required step just a preference.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
If you have not created your Privacy Hero account yet please follow these instructions.
3. Click the Wi-Fi symbol.
4. Set the toggle switches to the off position for the Wi-Fi bands you want to disable.
Ad blocking on Roqos
Enable Ad blocking on your Roqos Core so you are not inundated with ads across the internet.
Login to Roqos Core UI web app in a browser on any computer or smart device.
1. Click the navigation menu and select Cybersecurity > Ad blocker.
2. Toggle the Enable slider and select if you want to apply Ad blocking to all devices or only select profiles and click Save.
Block Websites by Country on Roqos
Country Block allows you to select countries that you identify to be an unsafe and block internet traffic between your network and those countries.
Login to Roqos Core UI web app in a browser on any computer or smart device.
1. Click the navigation menu and select Cybersecurity > Country Block.
2. Toggle the Country Block setting.
3. In the Mode dropdown select Detect & Block or Detect Only.
4. Under Regions you can select the regions you want to block or specific countries within that region. Once your selections are made click Save.
