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PrivateInternetAccess (PIA) Setup on Roqos
Preparing for PIA Setup
Obtain your PIA login information
If you are not already an PIA user Sign Up Now.
1. Visit PIA’s website login page.
2. Successfully log in with your account information.
Connecting to PIA in the Roqos Core
Access the Roqos Core UI
1. Login to the Roqos Core web app in a browser on any computer or smart device.
2. Click VPN from the navigation menu and then click VPN OUT.
3. Click the Connect to box.
4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose Private_Internet_Access.
Enter your PIA information
In the Username and Password field enter the PIA Username and Password that you logged in with.
Select a PIA server
Click the Server dropdown and type in or scroll to your preferred server location.
Click the Save button.
Connect to PIA
Once you click Save you will be returned to the VPN OUT menu.
Click the Connect button to start your PIA connection. Please be patient as the router connects your entire network through VPN.
Assign devices to connect to VPN
By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to PIA or only certain devices.
From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to PIA. Then click Save.
If you only want specific devices to connect to PIA while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.
Verify a successful PIA connection
Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.
Visit PIA’s IP Check to verify your new IP Address and virtual location.
You should see Connected at the top of the page underneath Private_Internet_Access.
Connect to a different PIA server
To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.
Disconnect from PIA
To disconnect from PIA click the Disconnect button.
Netgear R6700V3 Nighthawk DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R6700V3 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R6700V3 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R6700V3 DD-WRT Wireless Security
The preset R6700V3 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Asus RT-AC68U B1 / C1 / AC1900 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC68U are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC68U with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC68U DD-WRT Wireless Security
The preset RT-AC68U FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Asus RT-AC66U DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC66U are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC66U with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC66U DD-WRT Wireless Security
The preset RT-AC66U FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Asus RT-AC56U DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC56U are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC56U with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC56U DD-WRT Wireless Security
The preset RT-AC56U FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
How to Reset a Failed VPN Connection on Privacy Hero
If your Privacy Hero VPN connection shows Failed, you can use the new Reset button to clear the saved third-party VPN settings and return the router to its available default connection. This is useful when a VPN setup is stuck or you want to start again without manually removing the existing third-party VPN configuration.
Important: A VPN reset removes all saved third-party VPN settings from Privacy Hero. You will need to configure that provider again if you want to use it later. The connection Privacy Hero uses after resetting depends on your subscription plan.
When Should You Use the VPN Reset Button?
Use Reset when the current VPN connection is in a Failed state and you want to remove the third-party VPN setup and restore a working default connection. It is a more complete action than simply retrying the same VPN server.
- Use it if the third-party VPN settings are no longer working and you want to start over.
- Use it if you no longer want the saved third-party VPN configuration.
- Do not use it if you need to preserve the existing VPN configuration. First try reconnecting or choosing a different VPN server or protocol.
The Reset action addresses the VPN configuration. It does not repair a disconnected WAN cable, an ISP outage, or a router that cannot reach the Privacy Hero cloud.
How to Reset a Failed VPN Connection
- Open app.privacyhero.com in a browser and sign in to your Privacy Hero account.
- Select your Privacy Hero router, then open its VPN settings.
- Confirm the existing VPN connection is showing Failed.
- Find the new Reset button in the failed VPN connection area. Before clicking, be aware that this action will remove all third-party VPN settings saved on the router.
- Click Reset. If a confirmation message appears, review it before confirming. Allow the dashboard to apply the reset and update the VPN connection status.
- Check the resulting connection using the subscription comparison below, then verify internet access from a device connected to Privacy Hero.
Dashboard access during a Kill Switch block: Privacy Hero permits access to app.privacyhero.com over its WiFi or LAN even when the VPN Kill Switch blocks ordinary internet traffic, as long as the router maintains its upstream/cloud connection. You can also manage the router from cellular data or another working internet connection.
What Happens After Reset? Privacy Premium vs. Privacy Core
| Privacy Premium Active subscription | Privacy Core |
|---|---|
| Third-party VPN settingsRemoved | Third-party VPN settingsRemoved |
| Connection after resetBuilt-in Privacy Hero VPN | Connection after resetNormal ISP internet |
| VPN protection afterwardYes, when the built-in VPN is connected | VPN protection afterwardNo router VPN is active |
Privacy Core users: After resetting, your normal internet access is not VPN-protected by Privacy Hero. If you want a third-party VPN again, you must configure it again in Privacy Hero.
Privacy Premium users: Check that the built-in Privacy Hero VPN shows Connected before assuming your traffic is going through the VPN. A working upstream internet connection and active Premium subscription are still required.
What Information Does the Reset Remove?
The VPN Reset button clears the third-party VPN configuration stored in Privacy Hero. This means any saved third-party provider details will need to be entered or imported again before that provider can be used.
Depending on the provider and protocol you had configured, this may include the saved VPN provider selection, server details, credentials or tokens, and custom OpenVPN or WireGuard settings. Have your provider login or configuration materials available if you plan to set up that VPN again.
This is a VPN configuration reset, not a request to cancel your third-party VPN subscription. It should not be confused with a full router factory reset.
How to Verify Internet and VPN Status After Reset
- Refresh the Privacy Hero dashboard and reopen VPN.
- If you have Privacy Premium, verify that the built-in Privacy Hero VPN is selected and shows Connected.
- If you have Privacy Core, verify that the third-party VPN configuration is gone and ordinary internet access is available through your ISP connection.
- Connect a computer or phone to the Privacy Hero WiFi or LAN. To test the router by itself, turn off any VPN application running directly on that device.
- Load a regular website, then check your public IP address using ipleak.net. Premium should show a VPN IP if its built-in VPN is connected; Core will normally show your ISP public IP.
If you have Streaming Relocation enabled, some streaming services may use their separately selected location; that is not necessarily the same location shown by a general public IP check.
Reset Complete but Still No Internet?
- Check the VPN Kill Switch. If it is still enabled while there is no working VPN connection, it may block ordinary internet traffic. Review the Kill Switch setting before assuming the router has lost WiFi.
- Check the connection status. A router listed as Offline may have a WAN, ISP, or cloud-communication problem. The VPN reset cannot fix an upstream internet outage.
- Check the network wiring. Confirm your main router or ISP gateway has internet access and the cable is connected to the Privacy Hero WAN/Internet port.
- Check a device on Privacy Hero WiFi or LAN. Make sure you are testing the Privacy Hero network rather than another WiFi or cellular connection.
- Check your subscription. An active Privacy Premium subscription is required for the built-in Privacy Hero VPN fallback described above. Privacy Core returns to ordinary ISP internet access.
For Kill Switch behavior and restoring internet, see Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting. To learn when to enable the feature, see Privacy Hero VPN Kill Switch Setup.
Related Privacy Hero Articles
Connect FlashRouter to Internet
All FlashRouters are compatible with all ISP service types such as fiber, cable, DSL, and satellite. As long as you have a modem, modem/router, or router capable of an ethernet connection your FlashRouter will have no problems connecting to the internet.
Internet Service Providers (ISP) include a modem or modem/router combo to connect your network devices to the internet. In some instances your ISP will provide a separate router as well as the modem. You can replace this router with a FlashRouter or use both in a dual router setup.
Single router setup
If you would like to replace your outdated router or avoid paying to rent a router from your ISP then you should use a FlashRouter as the only WiFi device in your network.
In a single router setup the FlashRouter will be wired directly to your modem via ethernet cable and will be the only router in the setup.
Connect to your ISP modem
Wire an ethernet cable from an open ethernet port on your modem to the WAN/internet port of the FlashRouter.
On Asus FlashRouters the WAN/internet port will be blue.
On Linksys FlashRouters the WAN/internet port will be yellow.
On Netgear FlashRouters the WAN/internet port will be yellow.
Power cycle modem and router
Once you have properly connected an ethernet cable from your modem into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.
- Power off your ISP modem and the FlashRouter.
- Power on the ISP modem and wait for it to fully boot up.
- Power on the FlashRouter.
Dual router setup
If you would like to keep your existing WiFi network in place, and simply want to add in a VPN WiFi network with a FlashRouter then you can do so using a dual router setup. No settings in your existing network router need to change to add a FlashRouter in a dual router setup. Since we preset all FlashRouters to a unique Local IP Address, there won’t be a conflict with your existing router.
In a dual router setup the FlashRouter is wired to your existing router via ethernet cable and you will have two completely segmented WiFi networks available.
Connect to your existing router
Remember if your existing router is connecting to the internet without issue already, make sure to keep the ethernet cable between your modem and existing router internet port in place.
Now connect another ethernet cable from a LAN/numbered port on your existing router to the WAN/internet port of the FlashRouter.
Reference the images above to see your WAN/internet port color.
Power cycle all network devices
Once you have properly connected an ethernet cable from your existing router into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.
- Power off your ISP modem, existing router, and the FlashRouter.
- Power on the ISP modem and wait for it to fully boot up.
- Power on the existing router and wait for it to fully boot up.
- Power on the FlashRouter.
Verify a successful internet connection
Once the power cycling steps are complete and the FlashRouter is powered up, start connecting your internet capable devices via ethernet or WiFi. Visit any website and make sure the page fully loads.
If you want to check your internet IP address that is visible to websites and services that you visit over the internet check out WhatIsMyIPAddress.com.
Why did my WiFi SSID change to ‘dd-wrt’?
If you are seeing ‘dd-wrt’ in your available wireless networks instead of your regular FlashRouter24 and FlashRouter50 wireless network names (SSID) this means the router has been reset to default DD-WRT firmware settings.
Follow our instructions for Resetting and Reconfiguring your FlashRouter to get setup again.
Do not confuse your SSID being replaced by ‘dd-wrt’ with ‘dd-wrt vap’ appearing alongside your regular wireless network names.
If you are seeing ‘dd-wrt vap’ it likely means you did not rename your network when attempting to setup a guest network.
How to Use ASUS VPN Fusion: Assign Devices and Multiple VPNs
ASUS VPN Fusion lets supported AsusWRT routers run VPN client profiles and decide which connected devices use each VPN connection. You can send the entire network through one VPN, use separate VPN profiles for selected devices, or leave certain devices on the regular ISP connection.
This guide covers how to use ASUS VPN Fusion to assign devices to specific VPN connections, manage multiple VPN profiles simultaneously, and choose which devices use a VPN or connect directly through your ISP. These features work with supported VPN providers and protocols, including WireGuard and OpenVPN.
Open VPN Fusion
- Connect your computer or phone to your ASUS FlashRouter’s WiFi or LAN.
- Open http://www.asusrouter.com or the router’s LAN IP (often 192.168.50.1) and log in. See How to Access Your AsusWRT FlashRouter Settings.
- Go to VPN > VPN Fusion. Add and configure at least one working VPN client profile before assigning devices.
Method 1: Apply One VPN to All Devices
Use this option when you want the selected VPN profile to be your router’s default connection.
- In VPN Fusion, open the VPN profile that should provide the default internet route.
- Enable Apply to all devices (or Default Connection in firmware that uses that label).
- Click Apply all settings, then enable the VPN profile.
- Connect a test device to the router and check its IP. If you use per-device overrides, verify those rules separately.
Method 2: Send Only Selected Devices Through a VPN
- In VPN Fusion, turn off Apply to all devices for a profile when you do not want that VPN used network-wide.
- Open the profile’s Device area using the pencil/edit icon or the firmware’s device-assignment control.
- Select the intended devices (for example, a TV and streaming box), confirm with OK, then click Apply all settings.
- Enable the VPN profile and verify the selected devices’ public IPs.
- For devices that should use the normal ISP internet, leave them on the Internet Connection route or explicitly set the Internet/bypass rule available in your firmware. Remove any conflicting VPN assignments.
Important: A device being connected to ASUS WiFi does not guarantee that it is assigned to the desired VPN. Check the assigned profile and the actual public IP.
How Multiple VPN Connections Work
On supported models, VPN Fusion can keep several VPN connections active and route different devices through different providers at the same time. For example:
TVNordVPN — WireGuard
LaptopProton VPN — OpenVPN
Streaming deviceSurfshark — OpenVPN
Work computerRegular ISP connection
You may be able to run one WireGuard profile and multiple OpenVPN profiles concurrently, but connection limits and supported combinations vary by ASUS router model and firmware. Adding many saved OpenVPN profiles is not the same as having all of them connected at once.
- Create separate profiles with clear names, such as Nord-US-WG, Proton-US-OVPN, and Surfshark-UK-OVPN.
- Enable only the profiles you need and confirm each shows connected.
- Assign each client device to the appropriate active profile; avoid applying conflicting default routes.
- Verify each device’s observed IP and server country. If one tunnel fails, test it individually with the other profiles temporarily disabled.
ASUS reference: How VPN Fusion handles multiple tunnels and devices.
Confirm a Device Is Actually Using the VPN
- In VPN Fusion, confirm the target profile’s connection status is active.
- Check the device’s assignment in the ASUS VPN Fusion interface.
- On that same device, visit IPLeak.net or another public-IP checker.
- Compare the reported public IP and location with the VPN server assigned to that device.
- If the device still shows your ISP IP, test with its own VPN app and iCloud Private Relay / Private DNS / browser proxy disabled. Use Device Settings That Can Interfere With Your Router VPN.
Quick isolation test
- Turn off VPN Fusion routing for a test device and confirm ISP internet works.
- Turn on just one known-working VPN profile for that device.
- Recheck public IP. If it now works, reintroduce other profiles/assignments individually.
Want a Separate WiFi Network With or Without VPN?
Rather than selecting devices one at a time, supported ASUS routers offer Guest Network Pro or Network > VPN Network features that can associate a WiFi SSID with VPN routing. See ASUS Guest WiFi With or Without VPN: Setup Guide.
On routers with only the traditional Guest Network feature, available VPN-by-SSID behavior may differ; do not assume the standard guest SSID bypasses a network-wide VPN default.
Upgrade your ASUS router
Explore the Latest WiFi 7 ASUS FlashRouters
Looking for a newer ASUS router? Browse WiFi 7 models available from FlashRouters and compare features to find the right fit for your home or office. VPN Fusion and other features vary by router model and firmware.
How do I reset and reconfigure my FlashRouter?
When is a router reset needed?
A reset of the FlashRouter should only be performed in the following instances:
- You have exhausted all other troubleshooting methods and cannot access your router settings.
- A backup file was saved of your previously working settings.
- Username and password to access the FlashRouter’s settings are not working.
- Power light on the router is blinking steadily.
- Firmware upgrade was performed with Reset to Default settings selected.
Reset Router
Asus FlashRouters:
- While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
- You will see the lights on the router flashing steadily and this is how you know you have reset the router.
- Let the router sit for about a minute and then reboot the router.
Linksys and Netgear FlashRouters:
- While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
- You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
- Let the router sit for about a minute and then reboot the router.
Access Router Settings
1. Connect to the FlashRouter’s network via ethernet cable or wireless.
The wireless network will appear as “dd-wrt” and will likely not require a password to join. If it does require a password to join the password will be the default wireless password found on the bottom of the router.
2. Open your web browser and enter 192.168.1.1 in the URL.
3. Delete the dots and enter the new administration login in the Router Username, Router Password, and Re-enter to confirm fields.
TYPE CAREFULLY when setting the administration login as a typo will result in needing to reset the router again.
Change Local IP Address and DNS
Navigate to Setup > Basic Setup
1. Set the Local IP Address to 192.168.11.1
2. Set the Static DNS 1 to 8.8.8.8
3. Set the Static DNS 2 to 8.8.4.4
4. Set the Static DNS 3 to 208.67.220.220
CLICK SAVE
Setup WiFi
Navigate to Wireless > Basic Settings
Find your FlashRouter model in the WiFi Setup section and replicate the wireless settings on this page.
CLICK APPLY SETTINGS
REBOOT ROUTER
Connect to the FlashRouter's network
You will be able to connect to the newly setup wireless network using the details you set. The router will now be accessible at 192.168.11.1
Back up your settings
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
PPPoE Internet Setup
Most ISPs do not require PPPoE credentials. If you are certain this is an ISP requirement in your setup, we kindly ask that you get in touch with your ISP to verify that they do in fact require PPPoE authentication and to provide you with the correct credentials to enter into your FlashRouter.
Before you enter your PPPoE credentials, you should have already setup your FlashRouter in a Single Router Setup with correct wiring. Once you enter PPPoE credentials you should then be able to connect to the internet.
If you are using a Dual Router Setup there is no need to enter PPPoE credentials if they are already entered in the existing router. You can disregard this article.
Enter your PPPoE credentials
DD-WRT Firmware
Navigate to Setup > Basic Setup
- Set the Connection Type dropdown to PPPoE.
- Enter your ISP assigned PPPoE username and password.
- Click Apply Settings.
Power cycle your network devices
- Power off your ISP modem and the FlashRouter.
- Power on the ISP modem and wait for it to fully boot up.
- Power on the FlashRouter.
Verify a successful Internet connection
Once the FlashRouter is booted up connect one of your devices to the FlashRouter via Ethernet or Wireless.
Visit any website and make sure the page fully loads. Once you have verified a successful Internet connection, begin connecting your network devices to the FlashRouter via wired or WiFi.
Please be aware that our support is not able to replicate PPPoE issues on our end, which makes them challenging to troubleshoot. In the event of an issue we recommend using a Dual Router Setup.
My WiFi password is not working
Keep in mind that passwords are case sensitive.
The preset DD-WRT FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Verify wireless password
Connect an ethernet cable from a numbered port on the FlashRouter to a computer and access the FlashRouter’s settings.
Navigate to Wireless > Wireless Security
Check the Unmask box and note the wireless password that is entered.
Verify the wireless settings
Make sure that you have WPA2 Personal / AES set as the security settings for all bands. For some router models make sure the CCMP-128 (AES) box is checked for all bands.
Forget network on your device
Wireless devices usually offer a “forget” network feature to remove a wireless network from the saved information of the wireless adapter. If you have updated your WiFi password and are trying to connect on a device that previously used the old WiFi password then removing the wireless network and then trying to connect fresh can help with this issue.
How do I change my Wireless Password?
Change the FlashRouter’s wireless network password to any password you like.
Navigate to Wireless > Wireless Security
- Click Unmask next to the Shared Key field to see what you are typing and enter in the new wireless password you would like to use.
- Click Apply Settings.
- Reconnect to the wireless network using your new password.
How do I boost my Wireless Transmission power?
Boost the wireless transmission power if you need to increase the wireless range of the FlashRouter.
Important Information
We recommend reading the entry in the DD-WRT Wiki to familiarize yourself with what TX Power values represent.
Broadcom routers
- Netgear R8500
- Netgear R7000
- Netgear R6400 V2
- Netgear R6300 V2
- Asus RT-AC5300
- Asus RT-AC66U
- Asus RT-AC56U
Navigate to Wireless > WL# or ath# Advanced
- Set the TX Power to the desired value.
- Click Apply Settings.
Atheros routers
- Netgear R9000
- Netgear R7800
- Linksys WRT3200ACM
- LinksysWRT32X
- Linksys WRT1900AC/v2/ACS
- LinksysWRT1200AC
Navigate to Wireless > Basic Settings
- Check Advanced Settings under the wireless interface you would like to boost.
- Set the TX Power to the desired value.
- Click Apply Settings.
We advise to proceed with caution when setting the TX Power. This has been known to negatively effect the hardware if set too high.
Access FlashRouter DD-WRT firmware settings
You must be connected to the FlashRouter network via ethernet or WiFi connection on your device in order to be able to access the FlashRouter’s firmware settings.
Why do I need to access my FlashRouter's settings?
It is important to understand how to access your router if you want to:
- Change WiFi or admin passwords
- Switch VPN server locations
- Attempt custom setups
- Troubleshoot your network
Connect your device to the FlashRouter network
We recommend using a computer, tablet, or phone to access your FlashRouter firmware settings. You can connect your device to the FlashRouter via Ethernet Cable or Wireless connection.
Please note, you will NOT be able access the firmware settings unless you connect your device to the FlashRouter Network.
via Ethernet
Connect an Ethernet cable to your device’s Ethernet port.
Connect the other end of that Ethernet cable to a FlashRouter LAN/numbered port.
Be sure NOT to connect your device to the WAN/internet port of the FlashRouter. Please use the LAN/numbered ports to connect your devices.
via Wireless
Navigate to the available wireless networks in your device network settings and join any of the available FlashRouter networks – FlashRouter24, FlashRouter50, or FlashRouter80 (if you have a tri-band router).
Access the FlashRouter settings
We recommend using a Google Chrome or Mozilla Firefox incognito/private browsing window to access the FlashRouter firmware settings. You can access the main DD-WRT firmware GUI or you can go directly into the FlashRouters Privacy App settings to manage your basic router settings and VPN connection settings right away.
Please note, after accessing the FlashRouter Settings at the Local IP Address, you will be prompted to enter an admin username and password. You can find this information in the subsections below.
DD-WRT - Firmware GUI
Local IP Address: 192.168.11.1
Username: flashrouter
Password: ddwrt
Keep in mind that if you enable HTTPS and disable HTTP access you will need to add https:// in front of the Local IP Address to access your FlashRouter’s firmware settings.
If your router has been reset for any reason then you can access the router at a local IP address of 192.168.1.1.
Please note you will be required to set the administration username and password as well as your WiFi and VPN network settings after a reset.
Why can’t I connect to WiFi using the WPS button feature?
DD-WRT firmware automatically disables the WPS feature as it is a known security vulnerability. This makes your router more secure with DD-WRT than with factory firmware.
For any device that uses a WPS WiFi connection there should always be an alternate method to connect the device via WiFi.
Number test
- Visit ExpressVPN’s website login page
- Successfully log in with your account information. Select Setup on More Devices.
- Select Manual Config and copy the Username and Password that are displayed on the right hand side of the screen.
Linksys WRT1200AC DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT1200AC are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT1200AC with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT1200AC DD-WRT Wireless Security
The preset WRT1200AC FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
ExpressVPN Setup on Roqos
Preparing for ExpressVPN Setup
Obtain your ExpressVPN login information
If you are not already an ExpressVPN user Sign Up Now.
1. Visit ExpressVPN’s website login page.
2. Successfully log in with your account information. Select More.
3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.
Connecting to ExpressVPN in the Roqos Core
Access the Roqos Core UI
1. Login to the Roqos Core web app in a browser on any computer or smart device.
2. Click VPN from the navigation menu and then click VPN OUT.
3. Click the Connect to box.
4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose ExpressVPN.
Enter your ExpressVPN information
In the Username and Password field enter the ExpressVPN OpenVPN Username and Password that you obtained.
Select an ExpressVPN server
Click the Server dropdown and type in or scroll to your preferred server location.
Click the Save button.
Connect to ExpressVPN
Once you click Save you will be returned to the VPN OUT menu.
Click the Connect button to start your ExpressVPN connection. Please be patient as the router connects your entire network through VPN.
Assign devices to connect to VPN
By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to ExpressVPN or only certain devices.
From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to ExpressVPN. Then click Save.
If you only want specific devices to connect to ExpressVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.
Verify a successful ExpressVPN connection
Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.
Visit ExpressVPN’s IP Check to verify your new IP Address and virtual location.
You should see Connected at the top of the page underneath ExpressVPN.
Connect to a different ExpressVPN server
To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.
Disconnect from ExpressVPN
To disconnect from ExpressVPN click the Disconnect button.
My VPN stopped working on my FlashRouter.
The VPN connection on the FlashRouter will not drop in most instances however if the VPN stopped working follow the steps below.
In order to use the FlashRouters Privacy App you need DD-WRT build 02/15/22 r48362 or 2/10/20 r42335.
Follow these instructions to upgrade the firmware to 02/15/22 r48362: How do I upgrade the DD-WRT firmware of my FlashRouter?
If you would like the fully featured FR Privacy App version with Simple Setup you must use firmware builds from 2/10/20 r42335.
FlashRouters Privacy App
Navigate to Status > MyPage
- If MyPage is not properly loading the FlashRouters Privacy App try reinstalling the FlashRouters Privacy App.
- With the Auto Connect to VPN box checked simply power off the FlashRouter and power it back on to connect back to VPN.
- Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
- Try a different VPN server location.
- If applicable, switch from UDP to TCP or vice versa.
- Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.
DD-WRT Manual VPN
Navigate to Services > VPN
- Verify that you have the correct settings entered for your provider. A change in the user information used to authenticate the VPN connection will cause a disconnect.
- Scroll to the bottom of the page and click Apply Settings.
- Try a different VPN server location.
- If applicable, switch from UDP to TCP or vice versa. Check your VPN provider’s website to see if the port needs to change with the protocol.
- Make sure that you have any VPN/proxy apps and extensions turned off on all devices connected to the FlashRouter.
Select devices for VPN on Roqos
Select specific devices that you want to pass through the Roqos Core’s VPN tunnel. This is a great solution in instances of streaming services blocking incoming VPN connections or other VPN related service interruptions.
Login to Roqos Core UI web app in a browser on any computer or smart device.
1. Click the navigation menu and select VPN > VPN Out.
2. Select Included Devices.
3. In the Select devices for your VPN Out connection dropdown select Include selected devices and check the devices you want to connect to VPN. Click Save.
Now these devices will be connected to the VPN tunnel. All other devices will bypass the VPN tunnel and use your ISP’s IP Address.
DD-WRT Quick Start Guide
ExpressVPN Netgear Quick Start Guide
Connecting to OpenVPN on Asus Merlin Firmware
To setup VPN on your Asuswrt Merlin router, you will need to first download an OpenVPN (.ovpn) file from your VPN service provider and load it onto your router.
Review your specific VPN service instructions below. Follow these instructions to locate and upload your OpenVPN file. Depending on the VPN service, there may be additional steps and configurations required to complete the setup.
Using Asuswrt Merlin’s VPN Director, your router can store up to five different VPN connections and switch between them at will.
Teamviewer FAQ and Setup
We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.
What is a Teamviewer session?
A Teamviewer session is the most hands on method of receiving support from FlashRouters.
A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.
We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.
In the session a chat window will appear so we can communicate directly with you in real time.
If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.
Do I qualify for a Teamviewer session?
When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.
Silver Yearly plan comes with one Teamviewer remote support session a year.
Gold Quarterly and Yearly plans come with one session per quarter.
If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com
How do I schedule a Teamviewer session?
We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.
To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.
If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.
Recommended computer and network setup
What computer should I use for Teamviewer?
Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.
Below are the different scenarios from most ideal to least ideal.
I have a Dual Router Setup and a computer with WiFi and Ethernet
If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:
- Connect via wireless to the other router.
- Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.
I have a Dual Router Setup and a computer with WiFi only
If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:
- Obtaining a USB to Ethernet adapter is ideal.
- If that is not possible connect to the FlashRouter’s network via wireless.
Session disconnects may occur with no backup Internet connection.
I have a Single Router Setup and a computer with WiFi and Ethernet
If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:
- Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
- We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.
I have a Single Router Setup and a computer with WiFi only
If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:
- Obtaining a USB to Ethernet adapter is ideal.
- If that is not possible connect to the FlashRouter’s network via wireless.
Session disconnects may occur with no backup Internet connection.
How do I download Teamviewer?
Windows
- Download Teamviewer for Windows.
- Open the Teamviewer application.
- Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Mac
- Download Teamviewer for Mac.
- Open the Teamviewer application.
- Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
When should I provide FlashRouters with my Teamviewer User ID and Password?
About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.
Linksys WRT32X DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT32X are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT32X with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT32X DD-WRT Wireless Security
The preset WRT32X FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Privacy Hero NordVPN Not Connecting or Showing Timeout Errors
If NordVPN will not connect on Privacy Hero, shows a timeout error, remains stuck on Connecting, or displays Failed, the Privacy Hero router itself may still be working normally.
NordVPN connections can occasionally stop working when servers are placed into maintenance, removed or cycled out of service, account credentials change, or a previously saved NordVPN access token or manual service credential is no longer valid.
Start by confirming that Privacy Hero has normal internet access, then troubleshoot the NordVPN connection.
Jump to a Section
First: Confirm Privacy Hero Has Internet
Before changing your NordVPN settings, confirm that Privacy Hero itself has normal internet access.
- Open app.privacyhero.com.
- Open the VPN section.
- If the VPN Kill Switch is enabled, temporarily turn it Off.
- Turn the failed NordVPN connection off.
- Connect a device to the Privacy Hero network.
- Test normal internet access.
If internet access works normally with NordVPN and the Kill Switch disabled, the underlying Privacy Hero internet connection is working. Continue troubleshooting the NordVPN connection.
If your internet stopped working because NordVPN failed while the VPN Kill Switch was enabled, follow our Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting guide.
Reconnect NordVPN
A temporary NordVPN server or connection issue may resolve without changing your account information.
- Open the VPN section at app.privacyhero.com.
- Turn the NordVPN connection off.
- Wait a few seconds.
- Turn NordVPN back on.
- Allow the connection time to establish.
- Check whether the VPN status changes to Connected.
If NordVPN still shows Failed, Connecting, or a timeout error, continue with the steps below.
Try Another NordVPN Server
NordVPN regularly maintains, replaces, and cycles servers in its network. A specific NordVPN server that worked previously may eventually be taken offline, removed, or temporarily unavailable.
If your Privacy Hero NordVPN connection is configured to use a specific server and suddenly stops working, try another server or return to the normal country selection.
- Open app.privacyhero.com.
- Open the VPN section.
- Select your NordVPN connection.
- If you previously entered a specific NordVPN server under Advanced Options, remove or replace that server.
- Select the country or location you want to use.
- Save the settings.
- Reconnect NordVPN.
- Check whether the status changes to Connected.
If you specifically need to use an individual NordVPN server, make sure that server is still active before continuing to use it.
Important: A previously working specific server should not be assumed to remain available indefinitely. NordVPN may change its server network over time.
Update Your NordVPN Token for NordLynx
Privacy Hero uses a NordVPN access token to authenticate NordLynx connections.
If the saved token is expired, revoked, replaced, or otherwise no longer valid, NordLynx may show Failed, Connecting, or a timeout error.
Generating a new token is a good troubleshooting step if your NordVPN account information has changed or the existing token is no longer working.
- Sign in to your NordVPN account.
- Open the NordVPN Access Tokens page.
- Generate a new access token.
- Select Doesn’t expire if NordVPN provides that option.
- Copy the new token.
- Open app.privacyhero.com.
- Open the NordVPN settings.
- Confirm that NordLynx is the selected protocol.
- Replace the existing token with the newly generated token.
- Save the settings.
- Reconnect NordVPN.
Important: NordVPN access tokens are sensitive account credentials. Do not post or share your token publicly.
For complete setup instructions, see Privacy Hero NordVPN / NordLynx Setup.
Update NordVPN Manual Service Credentials for OpenVPN
If you are using OpenVPN instead of NordLynx, Privacy Hero uses NordVPN’s Manual Service Credentials.
These are different from the email address and password you normally use to sign in to the NordVPN website or application.
If the saved credentials are no longer valid, update them:
- Sign in to your NordVPN account.
- Open NordVPN Manual Service Credentials.
- Copy the current service username and password.
- Open app.privacyhero.com.
- Open your NordVPN settings.
- Confirm that OpenVPN is the selected protocol.
- Replace the existing manual service credentials with the current credentials from NordVPN.
- Save the settings.
- Reconnect NordVPN.
Do not enter your regular NordVPN website email address and password in place of the manual service credentials.
Did You Recently Change Your NordVPN Account Information?
If NordVPN stopped connecting after an account change, update the authentication information stored in Privacy Hero.
This is especially important after changes such as:
- Changing your NordVPN account password.
- Changing or updating NordVPN account security settings.
- Generating or replacing NordVPN access tokens.
- Changes to NordVPN manual service credentials.
- Renewing, changing, or restoring your NordVPN subscription.
The credentials used by Privacy Hero depend on the VPN protocol:
- NordLynx: Uses a NordVPN access token.
- OpenVPN: Uses NordVPN manual service credentials.
Your regular NordVPN website login should not be entered as the router’s OpenVPN credentials.
If you are unsure whether the existing authentication information is still valid, retrieve current credentials directly from your NordVPN account and update Privacy Hero.
Confirm Your NordVPN Subscription Is Active
Privacy Hero cannot establish a NordVPN connection if the NordVPN account being used no longer has active VPN service.
Sign in to your NordVPN account and confirm that your subscription is active before continuing with server, token, or credential troubleshooting.
Try Another VPN Protocol
If your NordVPN account, credentials, and server selection are correct but the connection still fails, try another NordVPN protocol available in Privacy Hero.
For example, if NordLynx is not connecting, testing OpenVPN can help determine whether the issue is specific to the protocol or authentication method.
Remember that changing protocols also changes the required NordVPN authentication:
- NordLynx requires a NordVPN access token.
- OpenVPN requires NordVPN manual service credentials.
Important: Do Not Run Two VPNs at Once
Do not leave the NordVPN application connected directly on your phone or computer while testing the Privacy Hero VPN.
Running a VPN application on the device while also routing that device through the Privacy Hero VPN creates a double-VPN connection and can cause routing, connectivity, or IP-location problems.
Disconnect the device-level NordVPN app before testing the router VPN.
Verify the NordVPN Connection
Once Privacy Hero displays NordVPN as Connected:
- Connect your device to the Privacy Hero WiFi.
- Make sure the NordVPN app on the device is disconnected.
- Open a fresh private/incognito browser window.
- Visit NordVPN What Is My IP.
- Confirm that the public IP address and location correspond to your selected NordVPN location.
- Test several websites or applications.
If you use the Privacy Hero VPN Kill Switch, enable it only after confirming that NordVPN is connected and working.
NordVPN Is Connected but One Device Shows the Wrong IP
If Privacy Hero shows NordVPN as Connected and other devices display the correct VPN IP, the NordVPN connection itself is likely working.
Check the affected device’s Privacy Hero VPN assignment and review any VPN, privacy, DNS, browser, antivirus, firewall, or security settings running directly on that device.
See Device Privacy, DNS, VPN, and Security Settings That Can Interfere With Your Router VPN.
Related Privacy Hero Guides
Why is my DNS showing as 192.168.11.1 on my devices?
When connected to a FlashRouter’s network the DNS settings of the devices will be reporting as 192.168.11.1. This means that the router is handling DNS internally through the servers you have set in the Setup > Basic Setup section of the router. If you did not set any custom DNS here, then you will using your ISP or VPN DNS servers automatically.
You can always customize the DNS servers in the router to your preferred servers and through DNSmasq the router will use 192.168.11.1 to route these servers to your connected devices.
In some instances disabling DNSMasq in the DD-WRT settings can help unblock previously blocked websites while connected to VPN. This will force devices to report the DNS servers set in the router directly as opposed to 192.168.11.1.
Disabling DNSMasq is not recommended unless FlashRouters specifically advises you but we have seen this work for certain VPN providers. To disable the DNSMasq do the following.
Navigate to Setup > Basic Setup
- Uncheck Use DNSMasq for DHCP.
- Uncheck Use DNSMasq for DNS.
- Uncheck DHCP-Authoritative.
- Click Save.
Navigate to Services > Services
- Set DNSMasq to Disable.
- Click Apply Settings.
- Reboot router.
What are some extra steps I can take to secure my network?
DD-WRT open source firmware removes many firmware vulnerabilities and backdoor access issues that may cause problems in stock firmware. DD-WRT is also updated more frequently than stock firmware, so be sure to always check with the FlashRouter support team to see which DD-WRT build we recommend for the highest level of security for your router at any time.
Aside from avoiding common issues and flaws with stock firmware, DD-WRT give you more control over the firmware settings and allows you to take some extra steps to really lock down your network security. In this article we highlight additional options for WiFi network security and also preventative measures for remote execution attacks.
Wireless MAC Filtering
Navigate to Wireless > MAC Filter
- Set Use Filter to Enable.
- Select either Prevent or Permit
- Choose Prevent to add MAC addresses that you don’t want to join your network.
- Choose Permit to add MAC addresses that you do want to join your network, automatically blocking all others.
- Select Edit MAC Filter List.
- Add the MAC Address of the wireless devices you want to prevent or permit. Be sure to use the xx:xx:xx:xx:xx:xx format. Hint: You can see a list of connected devices MAC Address by clicking Wireless Client MAC List.
- Click Save.
- Replicate the steps above for each wireless band.
- Click Apply Settings.
Disable Remote Access
Navigate to Services > Services
- Set SNMP to Disable – this setting disables Simple Network Management Protocol, which prevents software from polling your network for information about connected devices.
- Set SSHd to Disable – disabling the Secure Shell is a simple way to prevent root access and brute force attacks on your network.
- Set Telnet to Disable – Telnet is a less secure version of SSH to manage your local router network via command line.
- Click Apply Settings.
Navigate to Administration > Management
- Set Web GUI Management to Disable.
- Set SSH Management to Disable.
- Set Telnet Management to Disable.
- Set Allow Any Remote IP to Enable – Even though this setting is set to Enable there is no remote access because Web GUI Management is already set to Disable.
- Click Apply Settings.