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Warranty and Returns FAQs

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Warranty and Returns FAQs

At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.

If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.

Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.

Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.

Hardware Warranty and Return Policy

Requesting an RMA

Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued. 

The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions. 

  1. Hardware Guarantee – available for 7 days after receiving your FlashRouter.
  2. Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
  3. Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
  4. Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair. 

Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.

Hardware Guarantee

In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.

Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.

You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.

30-Day Satisfaction Guarantee

If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.

Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.

The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.

Ethernet Cable: $5

Power Source: $10 

Antennas: $5 per antenna

Router Stand: $10

Box: $10

Cosmetic Damage: Up to $25

What is covered under the 30-Day Satisfaction Guarantee?

If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee. 

We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty. 

Can I get the restocking fee waived?

If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.

Rewards Points refunds

If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.

Hardware Warranty

A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.

You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.

There are 2 options for receiving a Hardware Warranty replacement unit:

Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.

Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.

How long do I have before my RMA expires?

RMA’s are good for 7 days from the date they are issued.

What if I upgraded to a 2 year Hardware Warranty at checkout?

All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.

If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.

What should I do if my router is out of warranty coverage?

If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.

What is not covered with a FlashRouter Warranty?

Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.

Can I upgrade to a 2 year warranty after my FlashRouter purchase?

2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped. 

Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?

Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.

Hardware Repair

FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.

If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.

If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.

Open Box Routers

What is an Open Box Router?

Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.

Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.

What is the Open Box Router return policy?

Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds. 

Accessories Warranty

All Accessories come with manufacturer warranties as listed on the respective product pages. 

FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.

Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.

"Flash My Router" Refund Policy

The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features. 

Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.

Service Plan Subscription Refund Policy

All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.

30-Day Satisfaction Guarantee

If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.

Cancellation Policy

You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.

If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.

There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.

How do I change my FlashRouter Support subscription level?

How do I Upgrade my Service Plan?

You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase. 

How do I switch from a Quarterly to a Yearly Service Plan?

If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase. 

How do I Downgrade my Service Plan?

If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.

How do I switch from a Yearly to a Quarterly Service Plan?

If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.

If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.

How do I cancel my subscription?

You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.

Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.

Sales FAQs

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Sales FAQs

Can My Router Be Preconfigured With My VPN Information?

Plug and Play VPN Support

Yes you can!

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

 

To have your router VPN preconfigured:

  1. Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note:  If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

 

Privacy Hero 2 Only:

While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.

You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.

Can I Use My Dedicated IP Address With A FlashRouter?

Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.

Check out our Dedicated IP Addresses Blog Post for more details!

Can I Use A FlashRouter With My Current Mesh System?

Yes!

You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:

ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter) 

This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.

You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.

Can You Flash My Router and Connect me to VPN?

At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.

The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 How It Works

✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.

Flashing vs. Configuration: Router Compatibility

At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.

🛠 Router Setup Types by Brand

🔹 Flashing Required (Custom Firmware Installation)

These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.

  • Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
  • Linksys – Flashed with DD-WRT firmware.
  • Netgear – Flashed with DD-WRT firmware.

🔹 Configuration Only (No Flashing Required)

These routers have built-in VPN support and only require proper setup.

  • TP-Link – Configured without flashing.
  • GL.iNet – Configured without flashing.
  • Cudy – Configured without flashing.

📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.

✅ Supported VPN Providers

We work with a wide range of VPN providers, including:

  • NordVPN
  • ExpressVPN
  • Surfshark
  • CyberGhost
  • IPVanish
  • Private Internet Access (PIA)
  • VyprVPN
  • ProtonVPN
  • PureVPN
  • Windscribe
  • IVPN
  • Mullvad
  • StrongVPN
  • AzireVPN
  • AstrillVPN
  • HotspotShield VPN

(If your provider isn’t listed, reach out – we may still be able to support it!)

🔗 Get Started Today!

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.

How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?

You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.

This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

 

Privacy Hero 2 Only:

You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.

After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

What Are the Differences Between New, Recertified, And Open Box FlashRouters?

New

  • Direct from manufacturer, in new box.
  • Custom flashed on demand at time of the order.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Recertified (RM)

  • Direct from manufacturer/reseller, may be reboxed.
  • Custom flashed on demand at time of the order.
  • Specialists tested to guarantee same functionality as NEW routers.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Open Box

  • Limited quantity, discount items reboxed that may have cosmetic imperfections.
  • Same testing and functionality level and New and RM.
  • 30 Day Satisfaction Guarantee / No Warranty.

Will a FlashRouter Work With My Internet Service Provider?

US Customers (Single Router Solution):

Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

US Customers (Dual Router Solution): 

Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

 

International Customers (Single Router Solution):

Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

International Customers (Dual Router Solution):

ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter. 

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

What Stock Firmware Features Will I Lose If I Flash My Router

Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.

These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.

Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.

Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Can I Use A FlashRouter To Work From Home?

Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.

What is the Difference Between Business VPNs and VPN Services?

Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.

Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.

Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.

Are There VPN Service Providers That Offer VPN for Business?

There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.

These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.

Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.

Can I use a VPN on a FlashRouter With My Work/Corporate VPN?

Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.

Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.

Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.

While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.

If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.

This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.

Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.

If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.

Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?

Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.

Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.

And, if you’re looking for a specific router, take a look at some of our most popular options!

How can I Reset the Password for My FlashRouters.com Customer Account?

To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.

If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.

What Payment Methods does FlashRouters Accept?

We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.

 

If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.

Can I Make Change/Update/Cancel My Order?

We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.

While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.

Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.

Trouble Checking Out

Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:

⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.

Shipping FAQs

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Shipping FAQs

General Shipping FAQs

What company do you use for shipping?

For domestic shipping, we offer United State Postal Service (USPS), and a FedEx Expedited 2-3 Day delivery option.

For International shipments, we offer USPS and FedEx.

Where do you ship from?

We ship all packages from our New Jersey warehouse.

How much does shipping cost?

Domestic Customers:

  • Free Standard Shipping 3-10 day Delivery when you purchase a router with any Service Plan.
  • $20 Flat Rate FedEx 2-3 Day Express shipping

International Customers:

  • Pricing for USPS, and FedEx will vary by country. You can see rates on the Shipping Estimate tab on any FlashRouters product page. FlashRouters does not add any internal handling fees to international rates.
  • Note: Customers pay customs, duties, processing fees, and taxes (if applicable).

How fast do you ship?

We aim to ship your purchase within 1-2 business days from the original order date.

There may be a delay of up to 24 hours if our configuration team is unable to configure your router as requested. In these cases, our support team will reach out to you in an attempt to find a solution. If the team does not hear back from you within 24 hours they will ship out the unit to avoid further delays. Keep in mind  our support team will be available to assist if you have any setup issues once you receive your router.

Who pays for shipping?

Domestic customers can choose Free standard shipping. Customers pay shipping costs including customs, duties, processing fees, and taxes (if applicable) for all other options.

Can you ship to my country?

We ship to almost all countries around the world with some exclusions. If you would like to ship to any of these excluded countries, we recommend using PayPal and a Freight forwarding service such as Aramex, MyUS, or Shipito.

Another option if you are located in a country we do not ship to is to purchase a compatible router locally that we can flash remotely for you via our Flash My Router plan. A full list of compatible routers are listed there.

Known excluded countries are:
  • Afghanistan
  • Algeria
  • Angola
  • Bangladesh
  • Benin
  • Bhutan
  • Bosnia & Herzegovina
  • Botswana
  • Brazil
  • Burkina Faso
  • Burundi
  • Cape Verde
  • Central African Republic
  • Chad
  • Comoros
  • Congo – Brazzaville
  • Congo – Kinshasa
  • Cuba
  • Djibouti
  • Egypt
  • Eritrea
  • Eswatini
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea-Bissau
  • India
  • Indonesia
  • Iran
  • Iraq
  • Kenya
  • Kiribati
  • Kosovo
  • Laos
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Malaysia
  • Mali
  • Mauritania
  • Mauritius
  • Mayotte
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Niger
  • Nigeria
  • Niue
  • North Korea
  • Palastinian Territories
  • Russia
  • Rwanda
  • Sao Tome & Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • Somalia
  • Sudan
  • Syria
  • Tajikistan
  • Tanzania
  • Togo
  • Tokelau
  • Tunisia
  • Turkmenistan
  • Tuvalu
  • Uganda
  • Wallis & Futuna
  • Western Sahara
  • Zambia
  • Zimbabwe

2025 - Postal Calendar

We will not be able to ship on the dates below. Your package will be shipped the following business day.

  • New Year’s Day: January-01
  • Martin Luther King Jr. Day: January-20
  • President’s Day: February-17
  • Memorial Day: May-26
  • Independence Day: July-04
  • Labor Day: September-01
  • Columbus Day: October-13
  • Veteran’s Day: November-11
  • Thanksgiving Day: November-27
  • Christmas Eve: December-24
  • New Year’s Eve: December-31

 

2025 Holiday Shipping Deadlines
In order to ensure timely delivery of your packages for the holiday season, please refer to the following shipping deadline dates for the following types of mail.

PLEASE NOTE: All deadlines are at 1PM EST of the designated.

US

  • USPS Priority 12/18
  • USPS APO/FPO/DPO 12/11
  • FedEx 12/21

International

International dates are for estimated delivery dates. However, customs can cause issues and may take longer.

  • Puerto Rico 12/21
  • Canada  12/21
  • Mexico 12/21
  • UK 12/20
  • Hong Kong 12/19
  • Australia 12/19
  • Middle East 12/19

Regardless of your carrier or country, we recommend that you place your holiday orders as soon as possible to ensure timely delivery.

Customs and Expenses

Will there be extra customs charges when my FlashRouter arrives?

There may be additional customs fees incurred based on the local importation laws of your country. You (the recipient) are responsible for all customs fees charged by your country’s customs agency.

Customs charges are NOT factored into the FlashRouters shipping cost.

All customs fees will be a separate charge and must be paid for by the recipient of the package.

We do our best to inform you of possible customs fees to the best of our ability, however we will not accept returns because of refusal to pay these fees.

If we receive a return due to failure to pay customs fees, you will be refunded but ONLY for the price of the FlashRouter. Original Shipping charges will NOT be refunded.

We do our best to make FlashRouters’ shipping quick and affordable but are unable to foresee all customs-related issues. Please be sure to check before ordering if you are concerned with local customs fees.

Do you charge sales tax?

We will charge sales tax in any state where we are required to do so. Currently that is within New Jersey, due to the fact that this is the physical location of our business and New York but that is subject to change as law dictates.

Any taxes or customs fees that are incurred to your country’s current policies are out of our hands. We do our best to make the router and the shipping quick and affordable.

How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

· ·

When is a router reset needed?

A reset of the FlashRouter should only be performed in the following instances:

  • You have exhausted all other troubleshooting methods and cannot access your router settings.
  • Password to access the FlashRouter’s settings are not working.
  • Power light on the router is blinking steadily.
  • Router is not accessible after upgrading the firmware

Reset Router

Asus FlashRouters:

  1. While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
  2. You will see the lights on the router flashing steadily and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Aircove, Linksys and Netgear FlashRouters:

  1. While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
  2. You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Click Get Started on the ExpressVPN page that is displayed.

ExpressVPN Get Started

4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.

ExpressVPN Activation Code

4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

ExpressVPN Wiring

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

ExpressVPN Share Crash Report

6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.

ExpressVPN Set WiFi Name and Password

7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.

ExpressVPN admin password

8. Your ExpressVPN FlashRouter is now fully setup!

ExpressVPN Connected

How do I upgrade the DD-WRT firmware of my FlashRouter?

· ·

The following DD-WRT builds are from 11/24/2024 r58699. Keep in mind that these builds are for upgrading routers that already have DD-WRT firmware flashed. To flash a stock firmware router with DD-WRT firmware see our Flash My Router plan!

Download an updated DD-WRT firmware build for your specific FlashRouter model below. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available below.

Please be aware that FlashRouters is not responsible for any DIY firmware flashing updates. If you have questions or concerns contact FlashRouters Support or check out the DD-WRT Community for additional helpful resources.

Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.

Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.

Navigate to Administration > Firmware Upgrade

Firmware Upgrade page in FlashRouter DD-WRT settings
  1. Do NOT select Reset to Default Settings in the dropdown menu as this will erase all of your FlashRouter settings.
    NOTE: If you are updating from an older DD-WRT build you may be required to reset the router after a firmware update for new features and UI to properly load. You will then be required to setup the administration username and password along with your WiFi and VPN network settings.
  2. Click Choose File and select the file you have downloaded.
  3. Click Upgrade.

How do I reset and reconfigure my FlashRouter?

· ·

When is a router reset needed?

A reset of the FlashRouter should only be performed in the following instances:

  • You have exhausted all other troubleshooting methods and cannot access your router settings.
  • A backup file was saved of your previously working settings.
  • Username and password to access the FlashRouter’s settings are not working.
  • Power light on the router is blinking steadily.
  • Firmware upgrade was performed with Reset to Default settings selected.

Reset Router

Asus FlashRouters:

  1. While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
  2. You will see the lights on the router flashing steadily and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Linksys and Netgear FlashRouters:

  1. While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
  2. You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
  3. Let the router sit for about a minute and then reboot the router.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “dd-wrt” and will likely not require a password to join. If it does require a password to join the password will be the default wireless password found on the bottom of the router.

2. Open your web browser and enter 192.168.1.1 in the URL.

Reset FlashRouters DD-WRT Settings Back to Default Settings

3. Delete the dots and enter the new administration login in the Router Username, Router Password, and Re-enter to confirm fields.

TYPE CAREFULLY when setting the administration login as a typo will result in needing to reset the router again.

Change Local IP Address and DNS

Navigate to Setup > Basic Setup

1. Set the Local IP Address to 192.168.11.1

2. Set the Static DNS 1 to 8.8.8.8

3. Set the Static DNS 2 to 8.8.4.4

4. Set the Static DNS 3 to 208.67.220.220

Enter New Local IP Address and DNS Servers After FlashRouter DD-WRT Reset

CLICK SAVE

Setup WiFi

Navigate to Wireless > Basic Settings

Find your FlashRouter model in the WiFi Setup section and replicate the wireless settings on this page.

CLICK APPLY SETTINGS

REBOOT ROUTER

Connect to the FlashRouter's network

You will be able to connect to the newly setup wireless network using the details you set. The router will now be accessible at 192.168.11.1

Back up your settings

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

Router FAQs

· ·

Router FAQs

What is an IP Address?

An IP (Internet Protocol) Address is a numerical assignment for each device (cell phone, iPad, laptop computer, printer etc) inside a network that uses the Internet Protocol for communication. Internet Protocol is responsible for routing information packets across network boundaries. It is the main protocol establishing the Internet.

An IP address serves two predominant functions. First is to host or network interface identification. Second, it provides location addressing. To put it bluntly, an IP address tells wherever you are connecting, to whom you are visiting, and where you are located.

What is DNS?

DNS (Domain Name System) is a protocol within the TCP/IP protocol that uses a set of standards for how computers exchange data on the Internet and on many private networks.

The basic job of DNS is to convert a user-friendly domain name into an IP address that computers use to identify one another. Think of DNS like your cellphone contact list; you tap the name and the phone contacts to a phone number.

It is easier to remember flashrouters.com, rather than its IP address. Imagine if you had to remember all of the IP addresses of your favorite websites!

What is DNSMasq?

DNSMasq is a local DNS server that speeds up host-name searches from your computer/Internet connection after pressing enter.

Basically, DNSMasq gives the router some advanced enterprise functionality – caching DNS records locally so you have a faster browsing experience. Your computer only has to go to the router instead of repeatedly scouring the web for a commonly visited site.

What is Throughput and How Do I Improve it?

Throughput is the average rate of successful delivery of messages through a network. Simply put, throughput measures the speed of message delivery inside a network. If you think about it in relationship to networks and Internet connections, throughput defines the user experience. The key to a pleasing user experience is uninterrupted service and smooth data transfer.

In order to improve throughput,  you should get a router with more memory. If you notice that your network is running slowly due to congestion, you could probably benefit by upgrading your router to one with more memory. FlashMemory and RAM on a router add more room to prevent network congestion and improve throughput.

Most of FlashRouters‘ high-end units come with at least 8 MB of Flash memory and 64 MB of RAM which should be more than capable for providing for the average home users’ or small business will need in the future.

What is PPPoE?

PPPoE stands for Point-to-Point Protocol over Ethernet, a network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is used mainly with DSL services where individual users connect to a DSL modem over Ethernet.

With PPPoE, users virtually “dial” from one machine to another over an Ethernet network, establish a point-to-point connection and then data packets are securely transported through the connection.

PPPoE offers an Internet service provider (ISP) an easier way to track exactly how much bandwidth you are using in case they want to charge for it in the future.

What is the Difference Between VPN Encryption and Wireless Network Security?

VPN Encryption: If you are connected to the VPN on your home network, then any data that flows over the Internet is entirely encrypted whether you are connected to the Internet either wired or wirelessly. This means that if your Local ISP was trying to see what you are browsing or downloading, they would not be able to see your data.

Wireless Network Security: If you leave your wireless network open or insecure, it does not matter whether Internet traffic is encrypted, because someone can directly see what you are doing on your network, or even worse, can go in and put a wireless password on your network, locking you out. They may also be able to access folders and files on your computer without your control.

Best thing to do is protect your wireless network with a WPA secured password along with your VPN connection.

Are FlashRouters Affected By the Shellshock Bug?

No.

According to our in-house testing and multiple DD-WRT community reports, we have found that the Shellshock vulnerability will not work on with DD-WRT or TomatoUSB installed router. The vulnerability is based on a shell called BASH (Bourne Again Shell) but DD-WRT & Tomato firmware use BusyBox which is confirmed to not have this issue.

Please be advised that if you are using Optware on your DD-WRT router there is a chance that implementation is BASH based. Only used trusted optware on your router.

VPN FAQs

· ·

VPN FAQs

General VPN FAQ Answers

What is a VPN?

VPN is an acronym for ‘Virtual Private Network’, historically used by private organizations to seamlessly link geographically diverse locations via the Internet. A VPN ‘tunnels’ traffic between two devices by transmitting it over a secure network. There are also clearly identifiable benefits to individual Internet users accessing a VPN.

  • A VPN provides you with top-level security and privacy for all your Internet downloading, streaming and browsing. As long as you are signed into your VPN account, all data you transmit over the Internet is encrypted.
  • A VPN encrypts your device by hiding the IP address assigned by your Internet Service Provider (ISP) and replacing it with the IP address of your choosing from the list of server locations belonging to your VPN provider. This masks your identity when visiting sites that geo-restricted content, and helps you avoid devious local Internet marketing and advertising schemes that track you through your IP address.

Will a FlashRouter with a built-in VPN client speed up my connection?

FlashRouters are relatively new models that may enhance data transfers across your home network or extend the range of your Wireless signal. However, the speed at which you download or stream content can not exceed the speed of the connection you pay for through your ISP. Purchasing a FlashRouter or signing up for VPN service WILL NOT transform your regular connection into a high-speed broadband connection.

At the same time, if you do have a broadband connection, a FlashRouter with a VPN connection may slow down your transfer speeds due to the processor encrypting all of your data. In certain cases a FlashRouter with a VPN can also prevent throttling by an ISP of specific service like Netflix or Amazon Video.

Which VPN provider should I use?

Our routers have been tested to perform with many of the most popular VPN providers such as ExpressVPN, NordVPN, IPVanish, PrivateInternetAccess & CyberGhost among 50+ VPN providers so that subscribers can get the maximum benefit from their VPN service. If you prefer another provider, that is not an issue at all. You can still use a DD-WRT VPN FlashRouter with any VPN provider that offers DD-WRT router integration support. Contact our team for further information about using our routers with your VPN service of choice or if you need a VPN provider recommendation based on your location.

Should my FlashRouter replace my old router?

A FlashRouter will work as a standalone router by connecting your modem to its Wide Area Network (WAN) port, or using it in a Dual Router Network by connecting it to your existing router through a Local Area Network (LAN)/Ethernet port. Either way a FlashRouter can be configured to tunnel all traffic through the VPN server of your choosing.

If you would like to set up your Home Network so that some devices are being tunneled through a VPN server, and others are connecting to your Internet Service Provider (ISP) within your home country, then using your FlashRouter as an auxiliary device is recommended.

VPN Security FAQ Answers

Can I change my IP address to one in another country?

YES! The countries that you can change your IP address to depend on the offerings of your specific VPN providers. Prices and server locations vary across all VPN providers.

If you choose to purchase a FlashRouter then you will not have to install any VPN client software on your computer to change your IP address; the VPN will already be configured within the router. Therefore, any device you plug into this FlashRouter is automatically assigned the IP address of your selected VPN server.

When is my connection secure?

As long as the VPN account preset into your FlashRouter is active, any device that is connected to the Internet through this router has its network traffic encrypted, and IP address masked. With a FlashRouter you never have to physically login to your VPN account, as the settings have been stored in the router’s DD-WRT firmware.

Don’t worry though! If you are not at home, and using Wi-Fi in a public location, you can still use your VPN account on a laptop or mobile device through various other methods.

How can I be sure my connection is safe and encrypted?

In order to make sure that the connection on your FlashRouter is being rerouted appropriately through your VPN service, visit What is my IP address and make sure the location listed is the one you have chosen in your VPN settings, NOT your actual location.

If you wish, there is an Internet Kill Switch available as well for your router which will block the internet whenever you disconnect from VPN.

What VPN connection standards are supported on a FlashRouter?

Currently we support the OpenVPN protocol for VPN client connections. PPTP VPN has been deemed as insecure by the privacy community and so we no longer offer support for PPTP VPN connections.

Technical VPN FAQ Answers

What operating systems do you support?

A FlashRouter can be used with any operating system, be it Windows, Mac OS or Linux. A FlashRouter can also be used as a wireless access point for iPhones, iPads, and Android devices.

Our routers also work in conjunction with any other brand of router of ADSL or DSL modem/router combo from ISPs across the world.

Can I set up a VPN on a PS4, Xbox One, Kindle Fire, Roku, AppleTV or other devices without native VPN support?

THAT’S WHAT WE ARE HERE FOR!

If you purchase one of our FlashRouters loaded with DD-WRT firmware, you can run the client VPN connection from your router. Once you do this every device connected to the router will tunnel through the VPN.

Now you can stream content like Netflix, BBC iPlayer, Pandora Hulu, or Amazon Instant to your TV through any of these devices, instead of being constrained to streaming content on your computer!

If you need a recommendation for a VPN service with a specific streaming platform do not hesitate to contact our support team.

Teamviewer FAQ and Setup

· ·

We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.

What is a Teamviewer session?

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

Do I qualify for a Teamviewer session?

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

How do I schedule a Teamviewer session?

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Recommended computer and network setup

What computer should I use for Teamviewer?

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

I have a Dual Router Setup and a computer with WiFi and Ethernet

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

  1. Connect via wireless to the other router.
  2. Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

I have a Dual Router Setup and a computer with WiFi only

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

I have a Single Router Setup and a computer with WiFi and Ethernet

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

  1. Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
  2. We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

I have a Single Router Setup and a computer with WiFi only

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

How do I download Teamviewer?

Windows

  1. Download Teamviewer for Windows.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Windows

Mac

  1. Download Teamviewer for Mac.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Mac

When should I provide FlashRouters with my Teamviewer User ID and Password?

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.

Service Plan FAQs

· ·

Service Plan FAQs

Is the service plan a one time purchase or does it renew?

All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.

What is included with a FlashRouter?

  • On-demand Installation of enhanced firmware and our exclusive FlashRouters VPN Privacy App.
  • Custom setup guide.
  • Power cord and an ethernet cable.
  • Individual VPN Account Setup/Pre-configuration (On Request)
  • 1 year open source hardware warranty.
  • 30 day satisfaction guarantee.
  • Initial basic setup assistance via e-mail. For any advanced setups/configurations, live chat or remote assistance, a service plan purchase is required.

Does the service plan include a VPN subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Do I have to buy a service plan?

Our routers are priced for the custom upgrades performed at our warehouse, testing expenses and keeping the FlashRouter App update to date.

Our service plan has three levels as an optional add-on with your purchase to get continued direct assistance from our team. This is especially useful to customers who are less tech savvy and want direct access to our support team to make sure their network is running exactly how they desire. Here is how these plans differ

Bronze – Basic E-mail Support
Silver – E-mail and Live Chat Support.
Gold – E-mail, Live Chat, and Remote One-on-One Sessions

Each situation and user has different needs and expertise. Our team of US-based support agents are highly trained specialists in VPN and DD-WRT router setup. From firmware updates to networking configuration/troubleshooting,solutions, the purpose of our Service Plans is to help our customers in whatever level they deem necessary.

Does FlashRouters offer phone support?

At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner. However, with a purchase of a Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.

Do I need a Service Plan for a firmware upgrade?

Firmware upgrades are free of charge to any FlashRouter customer!

You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.

If you want the help of our Support Team to assist in this upgrade, you can always sign up for our Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!

What does the warranty cover?

Our complimentary 1-year hardware warranty does not include tech support outside. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.

Can I purchase a router without a service plan and subscribe later?

Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.

Privacy Hero VPN Kill Switch Troubleshooting: No Internet or WiFi

· ·

If your Privacy Hero router suddenly loses internet access, devices report that WiFi has no internet, or devices will not stay connected after a VPN failure, the VPN Kill Switch may be blocking normal internet traffic.

The VPN Kill Switch is designed to prevent traffic from passing through Privacy Hero without VPN protection. If the VPN disconnects or fails while the Kill Switch is enabled, normal internet access is intentionally blocked.

Important: You can still access app.privacyhero.com to manage Privacy Hero, turn off the Kill Switch, or repair the VPN connection.

Privacy Hero is cloud-managed, so you do not need to be connected to the Privacy Hero WiFi to change these settings. You can also access the dashboard using cellular data, your main router’s WiFi, or another internet connection as long as Privacy Hero remains connected to the internet and Privacy Hero cloud.

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Common Privacy Hero Kill Switch Symptoms

A failed VPN connection combined with an enabled Kill Switch can make the Privacy Hero network appear unavailable even though the router itself may still be functioning.

Common symptoms include:

  1. Your device connects to Privacy Hero WiFi but websites and apps will not load.
  2. Your phone, computer, television, or streaming device reports that WiFi has no internet.
  3. A device refuses to remain connected because it detects that the WiFi network does not currently provide normal internet access.
  4. Your phone automatically switches from Privacy Hero WiFi to cellular data or another saved WiFi network.
  5. Your computer displays “No Internet” or “Connected without Internet.”
  6. The VPN displays Failed, Disconnected, Connecting, or a timeout error.
  7. Privacy Hero was working normally and suddenly stopped providing internet access.

If the Privacy Hero WiFi network itself is completely missing and cannot be detected by any device, that is different from normal Kill Switch behavior. Continue with WiFi or router connectivity troubleshooting instead.

Restore Internet Access

The fastest way to determine whether the Kill Switch is responsible is to temporarily disable it and test Privacy Hero without VPN.

  1. Open app.privacyhero.com.
  2. Sign in to your Privacy Hero account.
  3. Open the VPN section.
  4. Check the current VPN status.
  5. If the VPN shows Failed or Disconnected, turn the VPN Kill Switch Off.
  6. Turn the failed VPN connection off.
  7. Connect a device to the Privacy Hero network.
  8. Test normal internet access.

If internet access returns with the VPN and Kill Switch disabled, Privacy Hero’s basic internet connection is working and the problem is isolated to the VPN connection.

Important: Disabling the Kill Switch allows normal non-VPN internet traffic through Privacy Hero. Leave it disabled only while troubleshooting if continuous VPN protection is required.

VPN Still Fails to Connect

Do not turn the Kill Switch back on until the VPN is connected and working.

If you are using NordVPN and the VPN shows Failed, Connecting, or a timeout error, continue with our dedicated Privacy Hero NordVPN Not Connecting or Showing Timeout Errors guide.

That guide covers:

  • Selecting a different NordVPN server.
  • Replacing a failed Auto Country connection with a specific NordVPN server.
  • Generating a new NordVPN NordLynx access token.
  • Verifying NordVPN OpenVPN manual service credentials.
  • Avoiding double-VPN conflicts while testing.

If you use another VPN provider, try another available VPN server or protocol and verify that your VPN account and credentials remain active.

Verify the VPN Before Re-Enabling the Kill Switch

Once the VPN reconnects:

  1. Confirm Privacy Hero displays the VPN as Connected.
  2. Connect a device to the Privacy Hero WiFi.
  3. Make sure a separate VPN application is not connected directly on the testing device.
  4. Check your public IP address.
  5. Confirm the IP address and location reflect the VPN server you selected.
  6. Test normal websites and applications.
  7. Return to Privacy Hero and enable the VPN Kill Switch.

If you enable the Kill Switch while the VPN is still failing, normal internet access will be blocked again.

What If Privacy Hero Appears Offline?

If Privacy Hero shows Offline in the dashboard, the router may not currently be communicating with the Privacy Hero cloud.

  1. Confirm Privacy Hero is powered on.
  2. Confirm the Ethernet cable from your ISP gateway or primary router is connected to the Privacy Hero WAN/Internet port.
  3. Confirm your ISP gateway or primary router has working internet access.
  4. Restart Privacy Hero and allow it to finish booting.
  5. Using another internet connection, open app.privacyhero.com.
  6. Check whether Privacy Hero returns online.

If the router returns online, check the VPN and Kill Switch status before enabling the VPN again.

Privacy Hero Has a WAN IP but Devices Have No Internet

Privacy Hero can receive an IP address from your ISP gateway while the Kill Switch is still blocking normal internet traffic.

Before changing IP Passthrough, bridge mode, firewall settings, or other ISP gateway settings:

  1. Check the VPN status.
  2. Check whether the Kill Switch is enabled.
  3. Disable the VPN and Kill Switch temporarily.
  4. Test internet access again.

If internet access returns, troubleshoot the VPN connection rather than changing the ISP gateway configuration.

Kill Switch, WiFi, or WAN Problem?

WiFi Connects but There Is No Internet

If the VPN shows Failed or Disconnected and the Kill Switch is enabled, the Kill Switch is likely blocking normal internet traffic.

Device Will Not Stay Connected to Privacy Hero WiFi

Some devices automatically leave a WiFi network when they detect that it does not provide internet access. Use cellular data or another internet connection to access app.privacyhero.com and check the VPN and Kill Switch.

Privacy Hero WiFi Is Completely Missing

The Kill Switch does not normally cause the WiFi network itself to stop broadcasting. If no devices can detect the Privacy Hero WiFi network, troubleshoot the WiFi or router connection separately.

Privacy Hero Is Not Receiving a WAN IP Address

Check the Ethernet connection between Privacy Hero and your ISP gateway or primary router and confirm the upstream internet connection is working.

VPN Shows Connected but One Device Has the Wrong IP

If the VPN works correctly on other devices, the Kill Switch is probably not the issue. Check that device’s Privacy Hero VPN assignment and its own VPN, privacy, DNS, or security settings.

See Device Privacy, DNS, VPN, and Security Settings That Can Interfere With Your Router VPN.

Frequently Asked Questions

Why does Privacy Hero WiFi say no internet?

If the VPN has failed while the Kill Switch is enabled, normal internet traffic is intentionally blocked. Your device may therefore report that Privacy Hero WiFi has no internet.

Can I access Privacy Hero settings while the Kill Switch is blocking internet?

Yes. Open app.privacyhero.com. You can use the Privacy Hero network, cellular data, your main router’s WiFi, or another internet connection.

Do I have to be connected to Privacy Hero WiFi to change the settings?

No. Privacy Hero is cloud-managed and can be managed remotely while the router remains connected to the Privacy Hero cloud.

Why does my phone keep leaving the Privacy Hero WiFi?

Some phones automatically switch to cellular data or another saved WiFi network when the current WiFi connection does not provide normal internet access.

Should I turn the Kill Switch back on immediately?

Only after the VPN is connected and you have confirmed that your internet traffic is using the VPN.

Related Privacy Hero Guides

Device Settings That Can Interfere With Your Router VPN

· ·

If your router VPN is connected and working on other devices but one phone, tablet, computer, or streaming device shows the wrong IP address, wrong location, cannot access certain websites, or behaves differently, check the affected device before changing the router.

VPN applications, privacy features, custom DNS settings, antivirus software, firewalls, browser settings, and corporate security software can all change how traffic is handled directly on a device.

This guide applies to all FlashRouter types and VPN providers.

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Start Here: Is the Problem the Router or One Device?

Before changing your router VPN configuration, compare the affected device with another device connected to the same FlashRouter.

If several devices show the correct VPN IP and location while only one device does not, the router VPN is already demonstrating that it can route traffic through the VPN.

Focus troubleshooting on the affected device.

If every device connected to the FlashRouter has the same VPN problem, continue with router-level VPN troubleshooting instead.

Privacy Hero users should also check the Privacy Hero dashboard. If the VPN itself displays Failed, Disconnected, Connecting, or a timeout error, troubleshoot that connection before changing device settings.

Disconnect VPN Applications Running on the Device

Do not run a VPN application directly on the device while troubleshooting a VPN running on your router.

This includes applications from NordVPN, ExpressVPN, Surfshark, Proton VPN, IPVanish, Private Internet Access, Mullvad, corporate VPN providers, and other VPN services.

If both the router VPN and device VPN are active, the device VPN can take control of that device’s traffic after it passes through the router.

This can cause:

  • An unexpected public IP address.
  • An unexpected VPN location.
  • Websites or applications not loading.
  • Streaming region problems.
  • DNS problems.
  • Slow or unstable connections.
  • One device behaving differently from other devices on the same router.

Disconnect the VPN application completely before testing the router VPN.

Closing the VPN app window may not disconnect the VPN. Confirm in the application or device network settings that the device-level VPN is actually disconnected.

iPhone and iPad: Check Private Relay and Limit IP Address Tracking

Apple devices include privacy features that can change how supported internet traffic is handled and make router VPN testing more difficult.

Limit IP Address Tracking

To temporarily disable Limit IP Address Tracking for your FlashRouter WiFi network:

  1. Open Settings.
  2. Select Wi-Fi.
  3. Tap the information button next to the FlashRouter WiFi network.
  4. Find Limit IP Address Tracking.
  5. Turn it Off.
  6. Disconnect from WiFi and reconnect.
  7. Test the connection again.

This setting is configured per WiFi network, so make sure you are changing it for the FlashRouter network being tested.

iCloud Private Relay

iCloud Private Relay can also alter IP address visibility for supported traffic.

For troubleshooting:

  1. Open Settings.
  2. Tap your Apple Account/name.
  3. Select iCloud.
  4. Select Private Relay.
  5. Temporarily turn Private Relay Off.
  6. Reconnect to the FlashRouter.
  7. Test the IP address and connection again.

These settings can be restored after testing.

Android: Check Private DNS and Always-On VPN

Android devices can have DNS and VPN settings that operate independently of the router.

Private DNS

Android Private DNS can send DNS requests to a selected DNS provider instead of relying solely on the DNS configuration supplied by the router.

If you are troubleshooting DNS, website access, streaming, filtering, or location behavior:

  1. Open Settings.
  2. Select Network & internet.
  3. Select Private DNS.
  4. Temporarily select Off.
  5. Save the setting.
  6. Reconnect to the FlashRouter WiFi.
  7. Test again.

Android menus vary by manufacturer and Android version. Search the device Settings for Private DNS if necessary.

Always-On VPN

An Android VPN application can be configured to automatically reconnect even after you believe the VPN has been disconnected.

  1. Open Settings.
  2. Select Network & internet.
  3. Select VPN.
  4. Select the configured VPN.
  5. Disable Always-on VPN while testing.
  6. Check whether Block connections without VPN is enabled and temporarily disable it if necessary for testing.

Then reconnect to the FlashRouter and test the router VPN again.

Check Antivirus, Firewall, Browser, and Work Security Settings

If the problem affects a computer or only occurs in one browser, check for software that modifies network traffic directly on the device.

Antivirus and Internet Security Software

Security applications may include network features such as:

  • Web Protection.
  • Safe Browsing or Secure Web.
  • Network Protection.
  • DNS Protection.
  • HTTPS scanning.
  • Tracking protection.
  • Built-in VPN services.
  • Firewall controls.

Temporarily disable the relevant network protection feature and test again. You do not normally need to disable the entire antivirus product.

Third-Party Firewalls

A third-party firewall can block applications, DNS requests, VPN-related traffic, or specific network interfaces.

Temporarily disable the firewall and test the connection. If the problem disappears, re-enable the firewall and review its network rules.

Browser VPN, Proxy, and Secure DNS

Browsers and browser extensions can also use their own:

  • VPN services.
  • Proxy connections.
  • Secure DNS or DNS-over-HTTPS.
  • Privacy or filtering extensions.
  • Location-changing extensions.

If the problem occurs only in one browser, test another browser without extensions or custom networking settings.

Work and Corporate Devices

Company-managed computers and mobile devices may use corporate VPN clients, DNS filtering, web filtering, endpoint security, device-management profiles, or zero-trust networking software.

These systems may intentionally override the local router’s network behavior.

If a personal device works correctly on the same FlashRouter while a company-managed device does not, the company security configuration may be responsible.

Run a Clean Router VPN Test

For the cleanest test, temporarily remove device-level networking variables and let the FlashRouter VPN handle the connection.

  • FlashRouter VPN: On
  • Device VPN: Off
  • iCloud Private Relay: Off while testing
  • Limit IP Address Tracking: Off while testing
  • Android Private DNS/custom DNS: Off while testing
  • Always-On VPN: Off while testing
  • Third-party network filtering: Off while testing

Then:

  1. Disconnect the affected device from WiFi.
  2. Reconnect it to the FlashRouter.
  3. Open a fresh private/incognito browser window.
  4. Check the device’s public IP address and location.
  5. Compare the result with another device connected to the same FlashRouter.

If the second device shows the correct VPN IP but the affected device does not, continue troubleshooting settings or software on the affected device.

If all devices show the same incorrect IP address or all devices fail to use the VPN, continue with router-level VPN troubleshooting.

Privacy Hero VPN Connected but Device Still Shows the Wrong IP?

Privacy Hero provides device-level VPN controls. Make sure the affected device is actually assigned to use the VPN.

  1. Open app.privacyhero.com.
  2. Open the Devices section.
  3. Select the affected device.
  4. Confirm VPN protection is enabled for that device.
  5. Disconnect any VPN application running directly on the device.
  6. Test the public IP address again.

If other Privacy Hero devices show the correct VPN IP and only one device remains incorrect, continue with the device-level checks above.

Related FlashRouters Guides

Privacy Hero NordVPN Not Connecting or Showing Timeout Errors

· ·

If NordVPN will not connect on Privacy Hero, shows a timeout error, remains stuck on Connecting, or displays Failed, the Privacy Hero router itself may still be working normally.

NordVPN connections can occasionally stop working when servers are placed into maintenance, removed or cycled out of service, account credentials change, or a previously saved NordVPN access token or manual service credential is no longer valid.

Start by confirming that Privacy Hero has normal internet access, then troubleshoot the NordVPN connection.

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First: Confirm Privacy Hero Has Internet

Before changing your NordVPN settings, confirm that Privacy Hero itself has normal internet access.

  1. Open app.privacyhero.com.
  2. Open the VPN section.
  3. If the VPN Kill Switch is enabled, temporarily turn it Off.
  4. Turn the failed NordVPN connection off.
  5. Connect a device to the Privacy Hero network.
  6. Test normal internet access.

If internet access works normally with NordVPN and the Kill Switch disabled, the underlying Privacy Hero internet connection is working. Continue troubleshooting the NordVPN connection.

If your internet stopped working because NordVPN failed while the VPN Kill Switch was enabled, follow our Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting guide.

Reconnect NordVPN

A temporary NordVPN server or connection issue may resolve without changing your account information.

  1. Open the VPN section at app.privacyhero.com.
  2. Turn the NordVPN connection off.
  3. Wait a few seconds.
  4. Turn NordVPN back on.
  5. Allow the connection time to establish.
  6. Check whether the VPN status changes to Connected.

If NordVPN still shows Failed, Connecting, or a timeout error, continue with the steps below.

Try Another NordVPN Server

NordVPN regularly maintains, replaces, and cycles servers in its network. A specific NordVPN server that worked previously may eventually be taken offline, removed, or temporarily unavailable.

If your Privacy Hero NordVPN connection is configured to use a specific server and suddenly stops working, try another server or return to the normal country selection.

  1. Open app.privacyhero.com.
  2. Open the VPN section.
  3. Select your NordVPN connection.
  4. If you previously entered a specific NordVPN server under Advanced Options, remove or replace that server.
  5. Select the country or location you want to use.
  6. Save the settings.
  7. Reconnect NordVPN.
  8. Check whether the status changes to Connected.

If you specifically need to use an individual NordVPN server, make sure that server is still active before continuing to use it.

Important: A previously working specific server should not be assumed to remain available indefinitely. NordVPN may change its server network over time.

Update Your NordVPN Token for NordLynx

Privacy Hero uses a NordVPN access token to authenticate NordLynx connections.

If the saved token is expired, revoked, replaced, or otherwise no longer valid, NordLynx may show Failed, Connecting, or a timeout error.

Generating a new token is a good troubleshooting step if your NordVPN account information has changed or the existing token is no longer working.

  1. Sign in to your NordVPN account.
  2. Open the NordVPN Access Tokens page.
  3. Generate a new access token.
  4. Select Doesn’t expire if NordVPN provides that option.
  5. Copy the new token.
  6. Open app.privacyhero.com.
  7. Open the NordVPN settings.
  8. Confirm that NordLynx is the selected protocol.
  9. Replace the existing token with the newly generated token.
  10. Save the settings.
  11. Reconnect NordVPN.

Important: NordVPN access tokens are sensitive account credentials. Do not post or share your token publicly.

For complete setup instructions, see Privacy Hero NordVPN / NordLynx Setup.

Update NordVPN Manual Service Credentials for OpenVPN

If you are using OpenVPN instead of NordLynx, Privacy Hero uses NordVPN’s Manual Service Credentials.

These are different from the email address and password you normally use to sign in to the NordVPN website or application.

If the saved credentials are no longer valid, update them:

  1. Sign in to your NordVPN account.
  2. Open NordVPN Manual Service Credentials.
  3. Copy the current service username and password.
  4. Open app.privacyhero.com.
  5. Open your NordVPN settings.
  6. Confirm that OpenVPN is the selected protocol.
  7. Replace the existing manual service credentials with the current credentials from NordVPN.
  8. Save the settings.
  9. Reconnect NordVPN.

Do not enter your regular NordVPN website email address and password in place of the manual service credentials.

Did You Recently Change Your NordVPN Account Information?

If NordVPN stopped connecting after an account change, update the authentication information stored in Privacy Hero.

This is especially important after changes such as:

  • Changing your NordVPN account password.
  • Changing or updating NordVPN account security settings.
  • Generating or replacing NordVPN access tokens.
  • Changes to NordVPN manual service credentials.
  • Renewing, changing, or restoring your NordVPN subscription.

The credentials used by Privacy Hero depend on the VPN protocol:

  • NordLynx: Uses a NordVPN access token.
  • OpenVPN: Uses NordVPN manual service credentials.

Your regular NordVPN website login should not be entered as the router’s OpenVPN credentials.

If you are unsure whether the existing authentication information is still valid, retrieve current credentials directly from your NordVPN account and update Privacy Hero.

Confirm Your NordVPN Subscription Is Active

Privacy Hero cannot establish a NordVPN connection if the NordVPN account being used no longer has active VPN service.

Sign in to your NordVPN account and confirm that your subscription is active before continuing with server, token, or credential troubleshooting.

Try Another VPN Protocol

If your NordVPN account, credentials, and server selection are correct but the connection still fails, try another NordVPN protocol available in Privacy Hero.

For example, if NordLynx is not connecting, testing OpenVPN can help determine whether the issue is specific to the protocol or authentication method.

Remember that changing protocols also changes the required NordVPN authentication:

  • NordLynx requires a NordVPN access token.
  • OpenVPN requires NordVPN manual service credentials.

Important: Do Not Run Two VPNs at Once

Do not leave the NordVPN application connected directly on your phone or computer while testing the Privacy Hero VPN.

Running a VPN application on the device while also routing that device through the Privacy Hero VPN creates a double-VPN connection and can cause routing, connectivity, or IP-location problems.

Disconnect the device-level NordVPN app before testing the router VPN.

Verify the NordVPN Connection

Once Privacy Hero displays NordVPN as Connected:

  1. Connect your device to the Privacy Hero WiFi.
  2. Make sure the NordVPN app on the device is disconnected.
  3. Open a fresh private/incognito browser window.
  4. Visit NordVPN What Is My IP.
  5. Confirm that the public IP address and location correspond to your selected NordVPN location.
  6. Test several websites or applications.

If you use the Privacy Hero VPN Kill Switch, enable it only after confirming that NordVPN is connected and working.

NordVPN Is Connected but One Device Shows the Wrong IP

If Privacy Hero shows NordVPN as Connected and other devices display the correct VPN IP, the NordVPN connection itself is likely working.

Check the affected device’s Privacy Hero VPN assignment and review any VPN, privacy, DNS, browser, antivirus, firewall, or security settings running directly on that device.

See Device Privacy, DNS, VPN, and Security Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

NordVPN Setup for Privacy Hero

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Privacy Hero supports NordVPN using both NordLynx and OpenVPN.

NordLynx is recommended for most users. OpenVPN is also available and may be required for NordVPN Dedicated IP connections. Some Dedicated IP configurations require a private OpenVPN file imported as a Custom VPN.

Privacy Hero is cloud-managed, so you can complete the setup from any device with an internet connection. You do not need to be connected to Privacy Hero WiFi to change these settings.

NordVPN NordLynx Setup

NordLynx uses a NordVPN access token, not your regular NordVPN website email and password.

Open Privacy Hero and Select NordLynx

  1. From a computer, smartphone, or tablet, open app.privacyhero.com.
  2. Sign in with your Privacy Hero account email and password.
  3. Open the VPN section.
  4. Click Change and select NordVPN.
  5. Choose NordLynx.
NordVPN Protocol Privacy Hero

Generate Your NordVPN Access Token

  1. In another browser tab, open NordVPN Access Tokens and sign in to your NordVPN account.
  2. Complete any account or email verification requested by NordVPN.
  3. Select Generate new token; choose Doesn’t expire if available, then copy the token.

Important: Treat your NordVPN token as a password. Do not share it publicly.

Connect Privacy Hero to NordVPN

  1. Return to Privacy Hero, paste the token into the NordLynx token field, and click Save. The default country selection automatically chooses an available NordVPN server for that location.
  2. Wait for the VPN status to show Connected.
NordVPN Protocols Privacy Hero

NordVPN OpenVPN Setup

Use OpenVPN if you prefer the OpenVPN protocol or if your configuration requires it. OpenVPN requires NordVPN Manual Service Credentials, which are different from your website login email and password.

Select OpenVPN in Privacy Hero

  1. Open app.privacyhero.com and sign in.
  2. Open the VPN section.
  3. Click Change and select NordVPN.
  4. Select OpenVPN.
NordVPN Protocol Privacy Hero

Get Your Manual Service Credentials

  1. Open NordVPN Manual Service Credentials and sign in.
  2. Complete NordVPN’s verification if prompted, then copy the current Service Username and Service Password.

Important: Do not enter your normal NordVPN website email and password into Privacy Hero’s OpenVPN fields.

Save Your OpenVPN Connection

  1. Return to Privacy Hero and enter the manual service username and password in the OpenVPN credential fields. Click Save.
  2. Confirm Privacy Hero shows the connection as Connected.

Choose a NordVPN Country or Specific Server

Privacy Hero can select a NordVPN server automatically, or you can choose a country or specify a server hostname.

Choose a Country

  1. Open your NordVPN connection in Privacy Hero.
  2. Open the Country dropdown.
  3. Search for and select your preferred country.
  4. Click Save. Privacy Hero will use an available NordVPN server for the selected country.

Use a Specific NordVPN Server

  1. Open your NordVPN connection in Privacy Hero.
  2. Open Advanced Options.
  3. Enter the NordVPN server hostname, for example us12286.nordvpn.com.
  4. Click Save.

Use NordVPN’s server recommendation tool if you need a hostname. NordVPN servers can be retired or taken offline for maintenance; if your specific server stops working, choose another server or return to country selection.

NordVPN Dedicated IP Setup

NordVPN Dedicated IP can require either the regular NordVPN OpenVPN connection or a private .ovpn file imported as a Custom VPN.

Method 1: OpenVPN Advanced Options

Try this first if your Dedicated IP works with the standard NordVPN OpenVPN setup.

  1. Set up NordVPN → OpenVPN using your NordVPN Manual Service Credentials as described above.
  2. Open Advanced Options.
  3. Enter the Dedicated IP server hostname assigned to your account.
  4. Click Save and check whether the VPN connects.
  5. Verify that your public IP matches your assigned Dedicated IP.
Nord US Dedicated OpenVPN

If connected and the public IP matches, no additional configuration is needed.

Method 2: Custom VPN With a Private OpenVPN File

Some Dedicated IP servers require a private OpenVPN configuration file. If Method 1 does not connect, follow NordVPN’s Manual Dedicated IP Server Setup instructions.

Download Your Dedicated IP Configuration

  1. Sign in to the NordVPN account associated with the Dedicated IP.
  2. Locate your assigned Dedicated IP server using NordVPN’s manual setup instructions.
  3. Download its OpenVPN UDP configuration file.
  4. Save the .ovpn file to your computer or device.

Important: Use the private configuration file for your actual Dedicated IP, not a public NordVPN server file.

Upload the File as a Custom VPN

  1. Open app.privacyhero.com and select VPN → Change.
  2. Select Custom from the VPN provider dropdown, not NordVPN.
  3. Upload your Dedicated IP UDP .ovpn file.
  4. Enter your NordVPN Manual Service Username and Password.
  5. Save the configuration, enable the VPN, and wait for Connected.
  6. Verify the public IP matches your NordVPN Dedicated IP.

These are NordVPN’s separate manual service credentials, not your regular website login.

Verify Your NordVPN Connection

  1. Connect your testing device to the Privacy Hero WiFi.
  2. Disconnect any NordVPN or other VPN app running directly on that device.
  3. Open a fresh private/incognito browser window.
  4. Visit NordVPN What Is My IP.
  5. Confirm the public IP and location match your selected NordVPN server (or assigned Dedicated IP).

Running a VPN application directly on the device at the same time as the router VPN can produce double-VPN conflicts and unexpected IP or location results.

Streaming Relocation and VPN Location

If Streaming Relocation is enabled for a supported service, that service may use the Streaming Relocation region instead of your VPN server region. See Privacy Hero Streaming Relocation.

NordVPN Not Connecting?

If the VPN displays Failed, Connecting, or a timeout error, check for:

  • A server undergoing maintenance or no longer available.
  • An expired, revoked, or outdated NordLynx access token.
  • Incorrect or changed OpenVPN Manual Service Credentials.
  • Recent account changes or an inactive NordVPN subscription.
  • A protocol-specific issue.
  • A Dedicated IP that requires a private .ovpn file and Custom provider selection.

Follow Privacy Hero NordVPN Not Connecting or Showing Timeout Errors for troubleshooting.

No Internet After NordVPN Disconnects?

If internet access stops when the VPN disconnects, the VPN Kill Switch may be blocking normal traffic as intended. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

VPN Connected, but One Device Shows the Wrong IP?

If other devices show the correct VPN IP, check the affected device’s VPN apps, Private Relay, Private DNS, antivirus, and browser settings. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

IPVanish Setup for Privacy Hero

· ·

Privacy Hero supports IPVanish VPN through WireGuard (recommended) and OpenVPN. Both are configured in Privacy Hero using the Custom VPN provider option. You will need an active IPVanish VPN subscription and the configuration file for the protocol and server location you select.

Choose your method: WireGuard uses a generated .conf file and generally provides better performance. OpenVPN uses a downloaded .ovpn file plus your IPVanish VPN username and password.

Privacy Hero is cloud-managed. You can sign in and adjust VPN settings from a computer, phone, or tablet connected to any internet connection. You do not need to be on the Privacy Hero WiFi network to configure the router.

Download an IPVanish WireGuard Configuration (Recommended)

Use the WireGuard configuration generator in your IPVanish account to create a server file for your router. A generated WireGuard file contains the connection keys and server details, so keep it private.

  1. Open the IPVanish account sign-in page and log in.
  2. Open WireGuard in the account navigation to access the WireGuard Configuration Generator.
  3. Select your preferred IPVanish server location and choose Generate to download the WireGuard configuration file. Save the downloaded .conf file to the device you are using for setup.

Important: Do not publicly share your WireGuard configuration file. To switch server locations later, generate and upload a new configuration.

Add IPVanish WireGuard to Privacy Hero

  1. Sign in to the Privacy Hero dashboard at app.privacyhero.com.
  2. Open the VPN section, select Change beside the provider, and choose Custom.
  3. Choose WireGuard and upload the IPVanish .conf file you just generated.
  4. Click Save to apply the settings. Wait for Privacy Hero to report Connected.
Privacy Hero Custom WireGuard configuration with WireGuard file upload

WireGuard authentication is contained in the generated configuration file; there is no separate OpenVPN username/password step in this method.

Download an IPVanish OpenVPN Configuration File

OpenVPN is a good alternative if WireGuard is unavailable or fails to connect on your network. It requires an IPVanish .ovpn configuration file and VPN login credentials.

  1. Open the IPVanish OpenVPN server configuration list.
  2. Download an .ovpn file for your preferred available server location. If IPVanish provides both UDP and TCP files, start with UDP and keep a TCP file as a fallback.
  3. Have your IPVanish account username and password available for the OpenVPN setup. Use the credentials accepted by your IPVanish VPN account; these are not Privacy Hero login credentials.

If the linked server directory has changed, check the latest manual OpenVPN configuration downloads offered by IPVanish before selecting a file.

Add IPVanish OpenVPN to Privacy Hero

  1. Sign in at app.privacyhero.com and open VPN.
  2. Select Change, choose Custom, and select OpenVPN.
  3. Upload the IPVanish .ovpn file you downloaded.
  4. Enter your IPVanish username and password in the Custom OpenVPN fields. Do not enter the Privacy Hero account login.
  5. Click Save and wait for the connection status to show Connected.
Privacy Hero Custom OpenVPN configuration showing server file upload and username and password fields

Tip: If OpenVPN UDP times out or cannot connect, try an available IPVanish OpenVPN TCP configuration or another server location.

Verify Your IPVanish VPN Connection

After Privacy Hero displays Connected, verify that a device on the router is actually using IPVanish.

  1. Connect the device you want to test to the Privacy Hero WiFi or LAN network.
  2. Temporarily disconnect any IPVanish app, other VPN app, or device-level VPN connection on that device so you test the router VPN alone.
  3. Open a new private/incognito browser window and visit IPVanish What Is My IP Address.
  4. Confirm that your public IP address and approximate location correspond to the VPN server you selected.

Note: Privacy Hero settings can be managed remotely, but the device used for this IP test must be on the Privacy Hero network.

Streaming Relocation and Your VPN Location

If Streaming Relocation is enabled for a supported streaming service, that service may use the configured Streaming Relocation location instead of the IPVanish server location. See Privacy Hero Streaming Relocation.

IPVanish Not Connecting?

If Privacy Hero remains on Connecting, displays Failed, or reports a timeout, check the following:

  1. Make sure your IPVanish subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
  2. For WireGuard, generate a fresh configuration from your IPVanish account and upload that .conf file again.
  3. For OpenVPN, confirm your IPVanish username/password and upload a fresh .ovpn file for a different server.
  4. Try a different server location. With OpenVPN, also try switching between available UDP and TCP files.
  5. Temporarily disable the Privacy Hero VPN connection and test normal internet access. If enabled, temporarily turn off the VPN Kill Switch for this test, then restore your preferred Kill Switch setting.
  6. Check whether a device-level VPN app, private DNS, proxy, or security software is interfering with the router VPN connection.

VPN Disconnected and No Internet?

The VPN Kill Switch can intentionally block internet access when the VPN disconnects. Review Privacy Hero VPN Kill Switch Setup.

VPN Connected but One Device Shows the Wrong IP?

If only one device shows an unexpected IP address, look for another VPN app, iCloud Private Relay, Private DNS, browser proxy/DNS settings, or security software on that device. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

VyprVPN Manual OpenVPN Setup

· ·

Preparing for Manual VyprVPN Setup

Verify your VyprVPN login information

If you are not already a VyprVPN user Sign Up Now.

Log in to your account on the VyprVPN website.

VyprVPN - Website Login

VyprVPN Server Addresses

United States

Los Angeles, CA us1.vpn.goldenfrog.com
Washington, DC us2.vpn.goldenfrog.com
Austin, TX us3.vpn.goldenfrog.com
Miami, FL us4.vpn.goldenfrog.com
New York City, NY us5.vpn.goldenfrog.com
Chicago, IL us6.vpn.goldenfrog.com
San Francisco, CA us7.vpn.goldenfrog.com
Seattle, WA us8.vpn.goldenfrog.com

United Kingdom

 London uk1.vpn.goldenfrog.com

Canada

Toronto ca1.vpn.goldenfrog.com

Australia

Sydney au1.vpn.goldenfrog.com
Melbourne au2.vpn.goldenfrog.com
Perth au3.vpn.goldenfrog.com

Germany

Frankfurt de1.vpn.goldenfrog.com

Rest of the World

UAE – Dubai ae1.vpn.goldenfrog.com
Argentina – Buenos Aires ar1.vpn.goldenfrog.com
Austria – Vienna at1.vpn.goldenfrog.com
Belgium – Brussels be1.vpn.goldenfrog.com
Bulgaria – Sofia bg1.vpn.goldenfrog.com
Bahrain – Manama bh1.vpn.goldenfrog.com
Brazil – São Paulo br1.vpn.goldenfrog.com
Switzerland – Zurich ch1.vpn.goldenfrog.com
Colombia – Bogotá co1.vpn.goldenfrog.com
Costa Rica – San José cr1.vpn.goldenfrog.com
Czech Republic – Prague cz1.vpn.goldenfrog.com
Germany – Frankfurt de1.vpn.goldenfrog.com
Denmark – Copenhagen dk1.vpn.goldenfrog.com
Algeria – Algiers dz1.vpn.goldenfrog.com
Egypt – Cairo eg1.vpn.goldenfrog.com
Spain – Madrid es1.vpn.goldenfrog.com
Netherlands – Amsterdam eu1.vpn.goldenfrog.com
Finland – Helsinki fi1.vpn.goldenfrog.com
France – Paris fr1.vpn.goldenfrog.com
Greece – Athens gr1.vpn.goldenfrog.com
Hong Kong – Hong Kong hk1.vpn.goldenfrog.com
Indonesia – Jakarta id1.vpn.goldenfrog.com
Ireland – Dublin ie1.vpn.goldenfrog.com
Israel – Tel Aviv il1.vpn.goldenfrog.com
India – Mumbai in1.vpn.goldenfrog.com
Iceland – Reykjavík is1.vpn.goldenfrog.com
Italy – Rome it1.vpn.goldenfrog.com
Japan – Tokyo jp1.vpn.goldenfrog.com
South Korea – Seoul kr1.vpn.goldenfrog.com
Liechtenstein – Schaan li1.vpn.goldenfrog.com
Lithuania – Vilnius lt1.vpn.goldenfrog.com
Luxembourg – Luxembourg City lu1.vpn.goldenfrog.com
Latvia – Riga lv1.vpn.goldenfrog.com
Marshall Islands – Majuro mh1.vpn.goldenfrog.com
Macao – Macao mo1.vpn.goldenfrog.com
Maldives – Malé mv1.vpn.goldenfrog.com
Mexico – Mexico City mx1.vpn.goldenfrog.com
Malaysia – Kuala Lumpur my1.vpn.goldenfrog.com
Norway – Oslo no1.vpn.goldenfrog.com
New Zealand – Auckland nz1.vpn.goldenfrog.com
Panama – Panama City pa1.vpn.goldenfrog.com
Philippines – Manila ph1.vpn.goldenfrog.com
Pakistan – Karachi pk1.vpn.goldenfrog.com
Poland – Warsaw pl1.vpn.goldenfrog.com
Portugal – Lisbon pt1.vpn.goldenfrog.com
Qatar – Doha qa1.vpn.goldenfrog.com
Romania – Bucharest ro1.vpn.goldenfrog.com
Russia – Moscow ru1.vpn.goldenfrog.com
Saudi Arabia – Riyadh sa1.vpn.goldenfrog.com
Sweden – Stockholm se1.vpn.goldenfrog.com
Singapore – Singapore sg1.vpn.goldenfrog.com
Slovenia – Ljubljana si1.vpn.goldenfrog.com
Slovakia – Bratislava sk1.vpn.goldenfrog.com
El Salvador – San Salvador sv1.vpn.goldenfrog.com
Thailand – Bangkok th1.vpn.goldenfrog.com
Turkey – Istanbul tr1.vpn.goldenfrog.com
Taiwan – Taipei tw1.vpn.goldenfrog.com
Ukraine – Kiev ua1.vpn.goldenfrog.com
Uruguay – Montevideo uy1.vpn.goldenfrog.com
Vietnam – Hanoi vn1.vpn.goldenfrog.com

DD-WRT Router Setup for VyprVPN

Navigate to Services > VPN

VyprVPN offers two different Encryption levels:

Default Encryption (Blowfish-CBC) typically provides faster speeds.

Strong Encryption (AES-256) provides stronger encryption.

Follow the table below of the one that fits your needs.

Enter VyprVPN settings (Default Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change VyprVPN connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1194

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

Blowfish-CBC

Hash Algorithm

SHA1

User Pass Authentication

Enable

Username

Enter the Username you successfully logged in to your VyprVPN account with.

Password

Enter the Password you successfully logged in to your VyprVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
keepalive 10 60
persist-key
persist-tun
persist-remote-ip
nobind

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

-----BEGIN CERTIFICATE-----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==
-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Enter VyprVPN settings (Strong Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change VyprVPN connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

443

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA256

User Pass Authentication

Enable

Username

Enter the Username you successfully logged in to your VyprVPN account with.

Password

Enter the Password you successfully logged in to your VyprVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
keepalive 10 60
persist-key
persist-tun
persist-remote-ip
nobind
tls-cipher TLS-DHE-RSA-WITH-AES-256-CBC-SHA

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing. Learn more here.

CA Cert

-----BEGIN CERTIFICATE-----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==
-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful VyprVPN connection

Navigate to the Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit to WhatIsMyIPAddress to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to VyprVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the VyprVPN server

  1. Copy the new VyprVPN server address from the above server list.
  2. Paste the server into the Server IP/Name field and Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

PrivateInternetAccess (PIA) Manual OpenVPN Setup

· ·

Preparing for Manual PIA Setup

Verify your PIA login information

If you are not already a PIA user Sign Up Now.

Log in to your account on the PIA website.

FlashRouters Privacy App - PIA Login

PIA Server Addresses

The below servers are the only servers compatible with PIA router connections. Dedicated IP Addresses are not able to connect via routers.

United States

us-california.privacy.network
us-newjersey.privacy.network
us-chicago.privacy.network
us-texas.privacy.network
us-florida.privacy.network
us-seattle.privacy.network
us3.privacy.network
us-siliconvalley.privacy.network
us-newyorkcity.privacy.network
us-washingtondc.privacy.network
us-atlanta.privacy.network
us-houston.privacy.network
us-denver.privacy.network

United Kingdom

uk-london.privacy.network
uk-manchester.privacy.network

Canada

ca-toronto.privacy.network
ca-montreal.privacy.network

Australia

au-sydney.privacy.network
aus-melbourne.privacy.network
aus-perth.privacy.network

Germany

de-berlin.privacy.network
de-frankfurt.privacy.network

Rest of the World

ae.privacy.network
austria.privacy.network
dz.privacy.network
ad.privacy.network
ar.privacy.network
yerevan.privacy.network
bahamas.privacy.network
bangladesh.privacy.network
brussels.privacy.network
sofia.privacy.network
cambodia.privacy.network
china.privacy.network
cyprus.privacy.network
czech.privacy.network
denmark.privacy.network
egypt.privacy.network
fi.privacy.network
france.privacy.network
georgia.privacy.network
greenland.privacy.network
hungary.privacy.network
is.privacy.network
in.privacy.network
iran.privacy.network
ireland.privacy.network
man.privacy.network
israel.privacy.network
italy.privacy.network
japan.privacy.network
kazakhstan.privacy.network
liechtenstein.privacy.network
lu.privacy.network
macau.privacy.network
malta.privacy.network
mexico.privacy.network
md.privacy.network
monaco.privacy.network
mongolia.privacy.network
montenegro.privacy.network
morocco.privacy.network
nl-amsterdam.privacy.network
nz.privacy.network
nigeria.privacy.network
no.privacy.network
panama.privacy.network
philippines.privacy.network
poland.privacy.network
qatar.privacy.network
ro.privacy.network
rs.privacy.network
saudiarabia.privacy.network
spain.privacy.network
srilanka.privacy.network
sweden.privacy.network
swiss.privacy.network
sg.privacy.network
tr.privacy.network
taiwan.privacy.network
ua.privacy.network
venezuela.privacy.network
vietnam.privacy.network
za.privacy.network

DD-WRT Router Setup for PIA

Navigate to Services > VPN

PIA offers two different Encryption levels.
Default Encryption (AES-128) typically provides faster speeds.
Strong Encryption (AES-256) provides stronger encryption.
Follow the table below of the one that fits your needs.

Enter PIA settings (Default Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change PIA connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1198

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-128-CBC

Hash Algorithm

SHA1

First Data Cipher

Not set

Second Data Cipher

Not set

Third Data Cipher

Not set

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your PIA account with.

Password

Enter the Password you successfully logged in to your PIA account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Disabled

NAT

Enable

Firewall Protection

Enable

Additional Config

persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

-----BEGIN CERTIFICATE-----
MIIFqzCCBJOgAwIBAgIJAKZ7D5Yv87qDMA0GCSqGSIb3DQEBDQUAMIHoMQswCQYD
VQQGEwJVUzELMAkGA1UECBMCQ0ExEzARBgNVBAcTCkxvc0FuZ2VsZXMxIDAeBgNV
BAoTF1ByaXZhdGUgSW50ZXJuZXQgQWNjZXNzMSAwHgYDVQQLExdQcml2YXRlIElu
dGVybmV0IEFjY2VzczEgMB4GA1UEAxMXUHJpdmF0ZSBJbnRlcm5ldCBBY2Nlc3Mx
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SW50ZXJuZXQgQWNjZXNzMSAwHgYDVQQpExdQcml2YXRlIEludGVybmV0IEFjY2Vz
czEvMC0GCSqGSIb3DQEJARYgc2VjdXJlQHByaXZhdGVpbnRlcm5ldGFjY2Vzcy5j
b22CCQCmew+WL/O6gzAMBgNVHRMEBTADAQH/MA0GCSqGSIb3DQEBDQUAA4IBAQAn
a5PgrtxfwTumD4+3/SYvwoD66cB8IcK//h1mCzAduU8KgUXocLx7QgJWo9lnZ8xU
ryXvWab2usg4fqk7FPi00bED4f4qVQFVfGfPZIH9QQ7/48bPM9RyfzImZWUCenK3
7pdw4Bvgoys2rHLHbGen7f28knT2j/cbMxd78tQc20TIObGjo8+ISTRclSTRBtyC
GohseKYpTS9himFERpUgNtefvYHbn70mIOzfOJFTVqfrptf9jXa9N8Mpy3ayfodz
1wiqdteqFXkTYoSDctgKMiZ6GdocK9nMroQipIQtpnwd4yBDWIyC6Bvlkrq5TQUt
YDQ8z9v+DMO6iwyIDRiU
-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Enter PIA settings (Strong Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change PIA connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1197

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA256

First Data Cipher

Not set

Second Data Cipher

Not set

Third Data Cipher

Not set

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your PIA account with.

Password

Enter the Password you successfully logged in to your PIA account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

-----BEGIN CERTIFICATE-----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cm5ldCBBY2Nlc3MxIDAeBgNVBAsTF1ByaXZhdGUgSW50ZXJuZXQgQWNjZXNzMSAw
HgYDVQQDExdQcml2YXRlIEludGVybmV0IEFjY2VzczEgMB4GA1UEKRMXUHJpdmF0
ZSBJbnRlcm5ldCBBY2Nlc3MxLzAtBgkqhkiG9w0BCQEWIHNlY3VyZUBwcml2YXRl
aW50ZXJuZXRhY2Nlc3MuY29tggkAnS7684Nkme0wDAYDVR0TBAUwAwEB/zANBgkq
hkiG9w0BAQ0FAAOCAgEAJsfhsPk3r8kLXLxY+v+vHzbr4ufNtqnL9/1Uuf8NrsCt
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tF9vsXmJqWZpOVPmZ8f35BCsYPvv4yMewnrtAC8PFEK/bOPeYcKN50bol22QYaZu
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5xN2cUppg74nG3YVav/38P48T56hG1NHbYF5uOCske19F6wi9maUoto/3vEr0rnX
JUp2KODmKdvBI7co245lHBABWikk8VfejQSlCtDBXn644ZMtAdoxKNfR2WTFVEwJ
iyd1Fzx0yujuiXDROLhISLQDRjVVAvawrAtLZWYK31bY7KlezPlQnl/D9Asxe85l
8jO5+0LdJ6VyOs/Hd4w52alDW/MFySDZSfQHMTIc30hLBJ8OnCEIvluVQQ2UQvoW
+no177N9L2Y+M9TcTA62ZyMXShHQGeh20rb4kK8f+iFX8NxtdHVSkxMEFSfDDyQ=
-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful PIA connection

Navigate to Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit PIA’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PIA.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the PIA server

  1. Copy the new PIA server address from the above server list.
  2. Paste the server into the Server IP/Name field.
  3. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Manual OpenVPN Setup

· ·

Preparing for Manual NordVPN Setup

Verify your NordVPN login information

If you are not already an NordVPN user Sign Up Now.

Log in to your account on the NordVPN website.

NordVPN Server Addresses

For a NordVPN server recommendation visit their Recommend Server page.

Once you have selected the server you want to connect to, download the UDP .ovpn file containing the Server IP Address, TLS Auth Key, and CA Cert referenced below.

Open the .ovpn file that is downloaded to your computer with NotePad++ for Windows or TextEdit for Apple. You will only need the Server IP Address, TLS Auth Key, and CA Cert from this file. All NordVPN servers and .ovpn files have different IP Addresses, keys, and certificates.

DD-WRT Router Setup for NordVPN

Navigate to Services > VPN

Enter NordVPN settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

At the top of the .ovpn file you downloaded above, there is a line e.g.:
remote 206.226.72.27 1194
206.226.72.27 is your NordVPN server IP address. Enter the IP Address in this field.

Port

1194

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA512

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your NordVPN account with.

Password

Enter the Password you successfully logged in to your NordVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

TLS Auth Key

In the .ovpn file copy and paste all contents in between the <tls-auth> and </tls-auth> lines from your .ovpn file starting and ending with:
—–BEGIN OpenVPN Static key V1—–
…
—–END OpenVPN Static key V1—–

Additional Config

tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

In the .ovpn file Copy and Paste all contents in between the <ca> and </ca> lines from your .ovpn file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful NordVPN connection

Navigate to Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit NordVPN’s website to verify your new IP address, virtual location, and status as Protected at the top of the page.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the NordVPN server

  1. Download and open a new .ovpn file from NordVPN.
  2. Copy and paste the server IP Address into the Server IP/Name field.
  3. Copy and paste the TLS Auth Key into the TLS Auth Key field.
  4. Copy and paste the CA Cert into the CA Cert field.
  5. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Dashboard Not Updating or Showing Old Information

· ·

If the Privacy Hero dashboard is showing old information, a VPN status does not appear to update, settings you changed are not displaying correctly, or the dashboard behaves unexpectedly, your browser may be displaying cached Privacy Hero website data.

Before changing your router or VPN configuration again, open a fresh browser session and confirm that the dashboard is displaying the current information.

Start With a Private or Incognito Browser Window

The fastest test is to open the Privacy Hero dashboard in a new private or incognito browser window.

  1. Close any existing Privacy Hero dashboard tabs.
  2. Open a new private or incognito browser window.
  3. Visit app.privacyhero.com.
  4. Sign in to your Privacy Hero account.
  5. Check the router, VPN, device, or setting again.

If the correct information appears in the private browser window, the original browser session was likely displaying cached or stale website information.

Refresh the Privacy Hero Dashboard

If the dashboard has been open while you are changing VPN or router settings, refresh the page before assuming that a change failed.

  1. Refresh the Privacy Hero dashboard.
  2. Allow the page to finish loading.
  3. Return to the section you were changing.
  4. Check the current status again.

If the information still appears incorrect, sign out of Privacy Hero, close the browser tab, and sign back in through a fresh browser session.

Clear Cached Privacy Hero Site Data

If Privacy Hero works correctly in a private/incognito window but not in your normal browser window, clear the cached website data for Privacy Hero.

Browser menus vary, but look for settings related to:

  • Cached files and images.
  • Cookies and site data.
  • Website data.
  • Privacy and browsing data.

If your browser allows you to remove data for an individual website, clear the stored data for app.privacyhero.com rather than clearing your entire browser history.

Then reopen app.privacyhero.com, sign in again, and check the dashboard.

Try Another Browser or Device

If the dashboard still behaves unexpectedly, test it from another browser or device.

  1. Open app.privacyhero.com in another browser.
  2. Sign in using the same Privacy Hero account.
  3. Check whether the same router and settings appear correctly.

You can also test from another computer, phone, or tablet.

Privacy Hero is cloud-managed, so you do not need to be connected to the Privacy Hero WiFi to access the dashboard. You can use cellular data, another WiFi network, or another internet connection.

Disable Browser Extensions While Testing

Browser extensions can sometimes interfere with website login, scripts, or dashboard functions.

If the problem occurs only in one browser, temporarily test without extensions such as:

  • Ad blockers.
  • Privacy extensions.
  • Script blockers.
  • VPN or proxy extensions.
  • Security or filtering extensions.

A private/incognito window may disable some extensions automatically, depending on your browser configuration.

VPN Status Still Shows Failed or Connecting?

If a fresh browser session confirms that Privacy Hero is actually reporting the VPN as Failed, Connecting, Disconnected, or showing a timeout error, the problem is no longer just a browser display issue.

NordVPN users should continue with Privacy Hero NordVPN Not Connecting or Showing Timeout Errors.

No Internet After the VPN Failed?

If the dashboard confirms that the VPN has failed and your Privacy Hero network also has no internet access, check whether the VPN Kill Switch is enabled.

See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

One Device Shows the Wrong VPN IP?

If Privacy Hero shows the VPN as connected and working but only one device shows an unexpected IP address or location, the browser cache is probably not the main issue.

Check the device for its own VPN application, Private Relay, Private DNS, browser Secure DNS, antivirus, firewall, or other network settings.

See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

Wireless Guest Network Setup – Bridged (Advanced)

· ·

If you would like to prevent visitors from connecting to your main WiFi network then you can create a Bridged Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.

Preparing for Wireless Guest Network Setup

If you have a Dual-band or Tri-Band router you can setup a WiFi Guest Network, creating a separate VLAN (virtual local area network) for your visitors, or in order to segment your VPN networks on any band you like. We recommend using the 2.4GHz network for your DD-WRT Guest Wireless Network so it is compatible with the most possible WiFi devices. Setting up a guest network for visitors in your home allows you to keep them off of your main WiFi network.

We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.

DD-WRT Router Setup for Wireless Guest Network

Enter Wireless settings

Navigate to Wireless > Basic Settings

Bridged Wireless Guest Network Setup on DD-WRT FlashRouter – Setting SSID for Guest Network
  1. Under the 2.4GHz or 5GHz Interface click the Add button.
  2. In the Wireless Network Name (SSID) field enter the unique network name of the guest network.
  3. Click Save.

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Bridged Wireless Guest Network Setup on DD-WRT FlashRouter – Setting Guest Network Wireless Password
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Click Apply Settings.
  3. Reboot your router.

Create Bridge

Navigate to Setup > Networking

Bridged Wireless Guest Network Setup on DD-WRT FlashRouter – Create Bridge
  1. Under Create Bridge click Add. Name the newly created bridge br1.
  2. Click Apply Settings

Assign to Bridge

Bridged Wireless Guest Network Setup on DD-WRT FlashRouter – Assign Bridge
  1. Under Assign to Bridge select br1 from the Assignment dropdown. Select wl1.1 or ath1.1 depending on your router model.
  2. Click Apply Settings.

Depending on the router model and WiFi band you are using, the wireless interfaces will be labelled differently.

This setting can be labelled wl1.1, ath0.1, wl2.1, and so on. Make sure when you get up to the bridge assignment section that you are using the correct guest network Virtual Interface.

Network Configuration br1

Bridged Wireless Guest Network Setup on DD-WRT FlashRouter – Configure Bridge DNS Redirection
  1. Under Network Configuration br1 select Enable for Forced DNS Redirection.
  2. Set Optional DNS Target to 208.67.220.220
  3. Set IP Address to 192.168.12.1
  4. Set Subnet Mask to 255.255.255.0
  5. Click Apply Settings.

Multiple DHCP Server

Bridged Wireless Guest Network Setup on DD-WRT FlashRouter – Configure DHCP Server Settings
  1. Under Multiple DHCP Server click Add.
  2. Set the first dropdown to br1.
  3. Click Apply Settings.
  4. Reboot your router.

Firewall Rules

Navigate to Administration > Commands

  1. Copy the fire script from below and paste into the empty Commands shell
  2. Click Save Firewall.
  3. Wait one minute and then reboot your router.

iptables -I FORWARD -i br1 -o br0 -m state –state NEW -j DROP
iptables -I FORWARD -i br0 -o br1 -m state –state NEW -j DROP
iptables -I INPUT -i br1 -p tcp –dport telnet -j REJECT –reject-with tcp-reset
iptables -I INPUT -i br1 -p tcp –dport ssh -j REJECT –reject-with tcp-reset
iptables -I INPUT -i br1 -p tcp –dport www -j REJECT –reject-with tcp-reset
iptables -I INPUT -i br1 -p tcp –dport https -j REJECT –reject-with tcp-reset

You will now have a working Bridged Guest Network on the FlashRouter. By inputting the firewall rules, this will also prevent any guests on your network from gaining access to your router settings.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Private Internet Access (PIA) Setup for Privacy Hero

· ·

Privacy Hero supports Private Internet Access (PIA) with WireGuard (recommended) and OpenVPN. You need an active PIA subscription and your PIA VPN username and password.

Important difference: PIA WireGuard has a built-in provider integration in Privacy Hero. Choose Private Internet Access from the VPN provider list—not Custom WireGuard. No WireGuard configuration file or key generation is needed.

By default, Privacy Hero can automatically select an optimal available PIA server based on your location and server conditions. Alternatively, use Advanced Options to enter a specific PIA server hostname from the regional list below.

Privacy Hero is cloud-managed. You can configure your router from any device with an internet connection, whether or not you are on the Privacy Hero WiFi network.

Set Up PIA WireGuard in Privacy Hero (Recommended)

Unlike most other providers, PIA WireGuard does not use Custom VPN file uploads in Privacy Hero. The built-in PIA integration connects using your PIA account credentials and handles the WireGuard configuration for you.

  1. Open app.privacyhero.com and sign in to your Privacy Hero account.
  2. Open the VPN section. Select Change beside your current VPN provider.
  3. Choose Private Internet Access from the provider list. Do not select Custom for this WireGuard setup.
  4. Enter your PIA VPN account username and password (not your Privacy Hero dashboard credentials). You can check your account at PIA Client Control Panel.
  5. For automatic server selection, leave the optional server hostname unset, then click Save to connect. Wait until Privacy Hero displays Connected.
Privacy Hero built-in Private Internet Access provider login settings

Choose the Automatic Server or a Specific PIA Location

Privacy Hero offers two ways to select the PIA WireGuard server:

  • Automatic (recommended for most users): Leave the server hostname field blank. Privacy Hero selects an optimal available PIA location, generally favoring nearby servers and server conditions such as load. You do not need to manually maintain a server address.
  • Specific location: Enter a PIA region hostname under Advanced Options. This is useful when you need an IP address from a particular country or city.
  1. To use a specific location, open the existing Private Internet Access connection and select Advanced Options.
  2. Enter a complete PIA server hostname from the list below, for example us-newyorkcity.privacy.network or uk-london.privacy.network.
  3. Click Save, wait for Connected, then verify your new public IP address. If the selected location becomes unavailable, try another hostname or remove the hostname to return to automatic selection.
Privacy Hero Private Internet Access Advanced Options field for entering a VPN server hostname

PIA Server Hostname List by Region

Use these hostnames in PIA > Advanced Options when you prefer a specific location. Expand a region below and copy the complete hostname, including .privacy.network. This list is retained from the existing FlashRouters guide.

Server availability can change. Some hostnames, particularly those ending in -pf or marked for streaming, are specialized locations and may not be available for every connection. If a hostname no longer works, use automatic selection or check PIA’s current location list for available locations. PIA’s location list names regions; it does not necessarily provide matching hostnames.

North America (65 locations)
bahamas.privacy.networkca-ontario.privacy.networkca-toronto.privacy.networkca-vancouver.privacy.networkca-montreal.privacy.networkgreenland.privacy.networkgt-guatemala-pf.privacy.networkmexico.privacy.networkpanama.privacy.networksanjose.privacy.networkus-alabama-pf.privacy.networkus-alaska-pf.privacy.networkus-arkansas-pf.privacy.networkus-atlanta.privacy.networkus-california.privacy.networkus-chicago.privacy.networkus-connecticut-pf.privacy.networkus-denver.privacy.networkus-florida.privacy.networkus-houston.privacy.networkus-idaho-pf.privacy.networkus-indiana-pf.privacy.networkus-iowa-pf.privacy.networkus-kansas-pf.privacy.networkus-kentucky-pf.privacy.networkus-lasvegas.privacy.networkus-louisiana-pf.privacy.networkus-maine-pf.privacy.networkus-massachusetts-pf.privacy.networkus-michigan-pf.privacy.networkus-minnesota-pf.privacy.networkus-mississippi-pf.privacy.networkus-missouri-pf.privacy.networkus-montana-pf.privacy.networkus-nebraska-pf.privacy.networkus-new-hampshire-pf.privacy.networkus-new-mexico-pf.privacy.networkus-newyorkcity.privacy.networkus-north-carolina-pf.privacy.networkus-north-dakota-pf.privacy.networkus-ohio-pf.privacy.networkus-oklahoma-pf.privacy.networkus-oregon-pf.privacy.networkus-pennsylvania-pf.privacy.networkus-rhode-island-pf.privacy.networkus-seattle.privacy.networkus-siliconvalley.privacy.networkus-south-carolina-pf.privacy.networkus-south-dakota-pf.privacy.networkus-texas.privacy.networkus-tennessee-pf.privacy.networkus-vermont-pf.privacy.networkus-virginia-pf.privacy.networkus-washingtondc.privacy.networkus-west-virginia-pf.privacy.networkus-wisconsin-pf.privacy.networkus-wyoming-pf.privacy.networkus3.privacy.networkus-baltimore.privacy.networkus-honolulu.privacy.networkus-newjersey.privacy.networkus-saltlakecity.privacy.networkus-streaming-2.privacy.networkus-streaming.privacy.networkus-wilmington.privacy.network
South America (9 locations)
ar.privacy.networkbo-bolivia-pf.privacy.networkbogota.privacy.networkbr.privacy.networkec-ecuador-pf.privacy.networkpe-peru-pf.privacy.networksantiago.privacy.networkuy-uruguay-pf.privacy.networkvenezuela.privacy.network
Europe (51 locations)
al.privacy.networkad.privacy.networkaustria.privacy.networkbrussels.privacy.networkba.privacy.networksofia.privacy.networkzagreb.privacy.networkczech.privacy.networkde-berlin.privacy.networkde-frankfurt.privacy.networkdenmark.privacy.networkdenmark-2.privacy.networkspain.privacy.networkes-valencia.privacy.networkee.privacy.networkfi.privacy.networkfi-2.privacy.networkfrance.privacy.networkgr.privacy.networkhungary.privacy.networkitaly.privacy.networkitaly-2.privacy.networkis.privacy.networkireland.privacy.networkman.privacy.networklv.privacy.networkliechtenstein.privacy.networklt.privacy.networklu.privacy.networkmalta.privacy.networkmd.privacy.networkmonaco.privacy.networkmontenegro.privacy.networknl-amsterdam.privacy.networkmk.privacy.networkno.privacy.networkpoland.privacy.networkpt.privacy.networkro.privacy.networksweden.privacy.networksweden-2.privacy.networkrs.privacy.networksk.privacy.networkslovenia.privacy.networkswiss.privacy.networktr.privacy.networkuk-london.privacy.networkuk-manchester.privacy.networkuk-southampton.privacy.networkuk-2.privacy.networkua.privacy.network
Asia (26 locations)
ae.privacy.networkbangladesh.privacy.networkcambodia.privacy.networkchina.privacy.networkcyprus.privacy.networkgeorgia.privacy.networkhk.privacy.networkin.privacy.networkisrael.privacy.networkjakarta.privacy.networkjapan.privacy.networkjapan-2.privacy.networkkazakhstan.privacy.networkkr-south-korea-pf.privacy.networkkualalumpur.privacy.networkmacau.privacy.networkmongolia.privacy.networknp-nepal-pf.privacy.networkphilippines.privacy.networkqatar.privacy.networksaudiarabia.privacy.networksg.privacy.networksrilanka.privacy.networktaiwan.privacy.networkvietnam.privacy.networkyerevan.privacy.network
Oceania (7 locations)
au-adelaide-pf.privacy.networkau-australia-so.privacy.networkau-brisbane-pf.privacy.networkaus-melbourne.privacy.networkaus-perth.privacy.networkau-sydney.privacy.networknz.privacy.network
Africa (5 locations)
dz.privacy.networkegypt.privacy.networkmorocco.privacy.networknigeria.privacy.networkza.privacy.network

Set Up PIA OpenVPN in Privacy Hero

OpenVPN is the alternative when you need a manually uploaded connection or if the built-in PIA WireGuard method does not work on your network. OpenVPN uses Custom in Privacy Hero, unlike the built-in PIA WireGuard setup.

Download a PIA OpenVPN Configuration File

  1. Sign in to the PIA Client Control Panel using your PIA VPN account.
  2. Open Downloads and scroll to OpenVPN Configuration Generator or OpenVPN Configurations.
  3. If using the generator, choose OpenVPN 2.4 or newer and Linux when these options are offered, then choose an available server location.
  4. Select your preferred configuration. UDP / 1198 (AES-128-CBC) is a standard default. UDP / 1197 (AES-256-CBC) is an alternative. Use a PIA-provided TCP configuration if UDP does not work on your network.
  5. Click Generate or download a suitable pre-made configuration and save the resulting .ovpn file. Each server file is tied to its selected location/settings.

PIA also provides pre-made OpenVPN configuration bundles; see PIA’s OpenVPN file instructions.

Add PIA OpenVPN as a Custom VPN

  1. Open Privacy Hero, go to VPN, click Change, and select Custom.
  2. Choose OpenVPN and upload the PIA .ovpn file downloaded in the previous section.
  3. Enter your PIA VPN username and password in the Custom OpenVPN authentication fields.
  4. Click Save and confirm Privacy Hero shows Connected.
Privacy Hero Custom OpenVPN configuration with file upload and username password fields

Note: If OpenVPN UDP cannot connect, try a TCP profile from PIA or another server. When switching protocols, make sure you upload a matching PIA configuration file.

Verify Your Private Internet Access Connection

  1. Connect a device to the Privacy Hero WiFi or LAN network.
  2. Disconnect any PIA app or other VPN running directly on the device so the router VPN can be tested independently.
  3. Open a private/incognito browser window and visit PIA What Is My IP.
  4. Confirm that your public IP address reflects the VPN connection, and that the approximate location is consistent with either the selected hostname or Privacy Hero’s automatic server selection.

Privacy Hero VPN settings can be changed remotely, but the device used to verify the VPN IP must be connected to the Privacy Hero network.

Streaming Relocation and Your PIA Location

If Streaming Relocation is enabled for a supported service, that service may use the Streaming Relocation location instead of your PIA VPN server location. See Privacy Hero Streaming Relocation.

PIA VPN Not Connecting?

If Privacy Hero reports Failed, stays on Connecting, or connected devices lose internet access, try these checks:

  1. Confirm your PIA subscription is active and enter your PIA VPN login, not your Privacy Hero email/password.
  2. For built-in PIA WireGuard, verify the provider is Private Internet Access—not Custom. No downloaded WireGuard file is required.
  3. Remove any specific server hostname to test automatic server selection. If that connects, the previous hostname may be unavailable.
  4. For Custom OpenVPN, upload a fresh PIA .ovpn file, re-enter the PIA credentials, and try a different server or a TCP configuration.
  5. Turn off the router VPN temporarily to check that normal internet access works. If the VPN Kill Switch is blocking internet traffic, temporarily disable it for testing, then restore your preferred setting.
  6. Check whether a separate VPN app, iCloud Private Relay, Private DNS, proxy, or security software on the testing device is affecting your VPN IP results.

No Internet When the VPN Disconnects?

The Privacy Hero VPN Kill Switch may intentionally block internet access if the VPN goes down. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

VPN Connected but One Device Shows the Wrong IP?

If other devices show the expected VPN address, review device VPN apps, iCloud Private Relay, Private DNS, and security settings.

Related Privacy Hero Guides

Surfshark Setup for Privacy Hero

· ·

Privacy Hero supports Surfshark through WireGuard and OpenVPN using the Custom VPN provider option.

WireGuard is recommended for most users. It requires a Surfshark WireGuard key pair and a downloaded server configuration file. OpenVPN uses a downloaded .ovpn file and Surfshark’s separate Manual Setup credentials, not your usual Surfshark login email and password.

Privacy Hero is cloud-managed. You can change these settings from any computer, smartphone, or tablet with an internet connection; you do not need to be on the Privacy Hero WiFi to configure the VPN.

Surfshark WireGuard Setup (Recommended)

WireGuard uses a key pair for authentication. A separate Surfshark username and password is not needed for the WireGuard configuration.

Create or Select Your Surfshark WireGuard Key Pair

  1. Sign in to your Surfshark account.
  2. Open VPN → Manual Setup, choose the Router setup option, and select WireGuard.
  3. If you already registered a key pair with Surfshark, select I have a key pair and follow the prompts to register your public key. Otherwise, select I don’t have a key pair.
  4. If generating a new key pair, enter a name and choose Generate a new key pair. Save the generated keys securely when prompted.

Important: Your WireGuard private key is sensitive. Do not publish or send it in a support ticket. Surfshark notes that you may not be able to view the generated keys again after leaving that screen.

Download a Surfshark WireGuard Server File

  1. After setting up the key pair, select Choose a location or open the Locations section.
  2. Choose an available Surfshark server and download its WireGuard configuration file to your device.

Do not download the WireGuard configuration before setting up the key pair. Surfshark warns that a file downloaded too early can be missing the required key information. For more detail, see Surfshark’s manual WireGuard router instructions.

Upload WireGuard to Privacy Hero

  1. Open app.privacyhero.com and log in to your Privacy Hero account.
  2. Open the VPN section, click Change, and choose Custom as the VPN provider.
  3. Select WireGuard and upload the Surfshark WireGuard configuration file you downloaded.
  4. Click Save and allow Privacy Hero to establish the connection. Confirm the VPN status shows Connected.
Privacy Hero Custom WireGuard configuration and file upload panel

Surfshark OpenVPN Setup

OpenVPN is an alternative to WireGuard. It requires a Surfshark Manual Setup username and password and a downloaded OpenVPN configuration (.ovpn) file.

Get Your Surfshark OpenVPN Credentials

  1. Sign in to your Surfshark account.
  2. Open VPN → Manual Setup, choose Router, and select OpenVPN.
  3. Open the Credentials tab. If credentials are not yet available, select Generate credentials.
  4. Copy the Manual Setup username and password, or keep the tab open to enter them into Privacy Hero later.

Important: These are not your regular Surfshark website email and password. Keep the service credentials private.

Download a Surfshark OpenVPN Server File

  1. In Surfshark’s OpenVPN Manual Setup area, open the Locations tab.
  2. Select a country or server and download its UDP .ovpn configuration file. UDP is the recommended starting option; a TCP configuration may be worth trying later if needed.

Download a new .ovpn file whenever you want to switch to a different Surfshark server location. See Surfshark’s manual server selection instructions.

Upload OpenVPN to Privacy Hero

  1. Open app.privacyhero.com, sign in, and select the VPN section.
  2. Click Change, select Custom, and choose OpenVPN.
  3. Upload the Surfshark UDP .ovpn file you downloaded.
  4. Enter the Surfshark Manual Setup username and password into the Custom OpenVPN fields.
  5. Click Save, then confirm the VPN status shows Connected.
Privacy Hero Custom OpenVPN screen with configuration file upload and username and password fields

Verify Your Surfshark Connection

Privacy Hero showing Connected confirms the router connection status. Test a device on the Privacy Hero network to confirm it is using Surfshark.

  1. Connect your device to the Privacy Hero WiFi or LAN.
  2. Disconnect the Surfshark app or any other VPN app running directly on the testing device.
  3. Open a fresh private/incognito browser window.
  4. Visit Surfshark’s IP address checker.
  5. Confirm the displayed public IP and approximate location correspond to your selected Surfshark server.

You can change Privacy Hero settings while using another WiFi network or cellular data, but the device performing this VPN IP test must be connected to Privacy Hero. Avoid running a separate VPN app on the same testing device, as that creates a double-VPN connection.

Streaming Relocation and Your VPN Location

When Streaming Relocation is enabled for a supported streaming service, that service may use its Streaming Relocation region instead of the Surfshark VPN server region. See Privacy Hero Streaming Relocation.

Surfshark Not Connecting?

If Privacy Hero displays Failed, remains on Connecting, or reports a timeout, try these steps:

  1. Confirm your Surfshark subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
  2. If using WireGuard, confirm that the key pair was created or registered before downloading the server file. If necessary, generate a new key pair, download a fresh configuration, and upload it again.
  3. If using OpenVPN, double-check your separate Surfshark Manual Setup username and password, not your regular website login.
  4. Download a fresh server configuration for another available Surfshark location and try again.
  5. If OpenVPN UDP continues to fail, try a Surfshark TCP .ovpn configuration file to check for a protocol-specific issue.
  6. Temporarily disable the VPN Kill Switch while checking whether internet access works without the VPN, then restore your preferred Kill Switch setting.

No Internet After Surfshark Disconnects?

The VPN Kill Switch may intentionally block normal internet traffic when the VPN connection is unavailable. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.

VPN Connected but One Device Shows the Wrong IP?

If other Privacy Hero devices display the expected Surfshark VPN IP, review the affected device for VPN apps, iCloud Private Relay, Private DNS, proxy settings, antivirus filtering, or other security software. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

Connect FlashRouter to Internet

· ·

All FlashRouters are compatible with all ISP service types such as fiber, cable, DSL, and satellite. As long as you have a modem, modem/router, or router capable of an ethernet connection your FlashRouter will have no problems connecting to the internet.

Internet Service Providers (ISP) include a modem or modem/router combo to connect your network devices to the internet. In some instances your ISP will provide a separate router as well as the modem. You can replace this router with a FlashRouter or use both in a dual router setup.

Single router setup

If you would like to replace your outdated router or avoid paying to rent a router from your ISP then you should use a FlashRouter as the only WiFi device in your network.

In a single router setup the FlashRouter will be wired directly to your modem via ethernet cable and will be the only router in the setup.

Connect to your ISP modem

Wire an ethernet cable from an open ethernet port on your modem to the WAN/internet port of the FlashRouter.

FlashRouters Single Router Setup

On Asus FlashRouters the WAN/internet port will be blue.

Asus Wifi Setup - back panel

On Linksys FlashRouters the WAN/internet port will be yellow.

Linksys Wifi Setup - back panel

On Netgear FlashRouters the WAN/internet port will be yellow.

Netgear Wifi Setup - back panel

Power cycle modem and router

Once you have properly connected an ethernet cable from your modem into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.

  1. Power off your ISP modem and the FlashRouter.
  2. Power on the ISP modem and wait for it to fully boot up.
  3. Power on the FlashRouter.

Dual router setup

If you would like to keep your existing WiFi network in place, and simply want to add in a VPN WiFi network with a FlashRouter then you can do so using a dual router setup. No settings in your existing network router need to change to add a FlashRouter in a dual router setup. Since we preset all FlashRouters to a unique Local IP Address, there won’t be a conflict with your existing router.

In a dual router setup the FlashRouter is wired to your existing router via ethernet cable and you will have two completely segmented WiFi networks available.

Connect to your existing router

Remember if your existing router is connecting to the internet without issue already, make sure to keep the ethernet cable between your modem and existing router internet port in place.

Now connect another ethernet cable from a LAN/numbered port on your existing router to the WAN/internet port of the FlashRouter.

Reference the images above to see your WAN/internet port color.

FlashRouters Dual Router Setup

Power cycle all network devices

Once you have properly connected an ethernet cable from your existing router into the FlashRouter internet port you must power cycle your network devices to establish an internet connection.

  1. Power off your ISP modem, existing router, and the FlashRouter.
  2. Power on the ISP modem and wait for it to fully boot up.
  3. Power on the existing router and wait for it to fully boot up.
  4. Power on the FlashRouter.

Verify a successful internet connection

Once the power cycling steps are complete and the FlashRouter is powered up, start connecting your internet capable devices via ethernet or WiFi. Visit any website and make sure the page fully loads.

If you want to check your internet IP address that is visible to websites and services that you visit over the internet check out WhatIsMyIPAddress.com.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Wireless Repeater Setup

· ·

If you need to extend your wireless and wired connection capabilities, you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to your main router via WiFi and then creates a completely separate network segment for you. This new “repeater” network then transmits your internet signal via FlashRouter LAN ports for wired internet access while also creating a new Wireless Extender network that will expand your wireless network range throughout your home or office just like a mesh network.

Preparing for Wireless Repeater Setup

Verify your wireless information

To connect your FlashRouter wirelessly to your existing wireless network you will need the Wireless Network Name (SSID) and Wireless Password of the existing wireless network that you will repeat. Verify and note this information.

We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.

DD-WRT Router Setup for Wireless Repeater

Disable Firewall

Navigate to Security > Firewall

Wireless Repeater Setup on DD-WRT FlashRouter - Disable SPI Firewall
  1. Set SPI Firewall to Disable.
  2. Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Select Add in the Virtual Interface area.

Wireless Repeater Setup on DD-WRT FlashRouter - Add Virtual Interface

In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater.

FlashRouters with a Broadcom chipset will have Repeater as an option in the dropdown but FlashRouters with an Atheroes chipset will not. Select Client or Client (Routed) if Repeater is not listed for your FlashRouter.

Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will repeat.

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Mode to Repeater

In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.

Wireless Repeater Setup on DD-WRT FlashRouter - Set SSID for Repeated Band

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Password
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will repeat.
  3. Click Apply Settings.

Verify the Internet Connection

In the top right hand corner of the DD-WRT you should see the WAN IP change from 0.0.0.0 to an actual IP Address. Once this changes navigate to any website to test your Internet connection.

Wireless Repeater Setup on DD-WRT FlashRouter - Verify WAN Connection

Back up your settings

Navigate to the Administration > Backup page.

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

ExpressVPN TP-Link OpenVPN Setup

· ·

Preparing for ExpressVPN TP-Link Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

TP-Link Router Setup for ExpressVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the ExpressVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link ExpressVPN setup

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link ExpressVPN toggle VPN on

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Change Wireless Channels on ExpressVPN/Aircove firmware

· ·

Changing the wireless channel on your ExpressVPN FlashRouter can help with WiFi stability and allows you to use a wireless channel with less traffic in your local environment.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Login with your ExpressVPN FlashRouter admin password.

ExpressVPN Router admin login

4. Select Network Settings on the left hand side of the menu.

ExpressVPN Network Settings

5. Select Wi-Fi Settings on the left hand side of the menu.

ExpressVPN WiFi Settings

6. Select Advanced Settings.

ExpressVPN WiFi Advanced Settings

7. Select the Channel Width and Main Channel you want your ExpressVPN FlashRouter to use. Note that higher 5GHz Wi-Fi channels will not be compatible with older devices. Click Save. Click Continue.

ExpressVPN WiFi Channels

PrivateInternetAccess (PIA) TP-Link OpenVPN Setup

· ·

Preparing for PIA TP-Link Setup

Download your PIA .ovpn file

If you are not already a PIA user Sign Up Now.

1. Log in to your account on the PIA website.

PIA login

2. Successfully log in with your account information then go to PIA’s OpenVPN Config Generator.

3. On the OpenVPN Configuration Generator select the following:

OpenVPN Version: OpenVPN 2.4 or newer

Select Platform: Linux

Select Region: Choose the server location you’d like to connect to

Select Port: Typically we recommend UDP/1198 RSA-2048 AES-128-CBC SHA1 for best speeds but feel free to select the one you want to use.

4. Click Generate to download the .ovpn file. Do not open this file once it is downloaded.

PIA Generate .ovpn file

TP-Link Router Setup for PIA

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location. Our example server was New York so I have entered in PIA New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the PIA username and password you use to successfully login to your PIA website account.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link PIA

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link PIA Connected

Verify a successful PIA connection

  1. You should now see a CONNECTED message.
  2. Visit PIA’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PIA.

How to change the PIA server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish TP-Link OpenVPN Setup

· ·

Preparing for IPVanish TP-Link Setup

Download your IPVanish .ovpn file

If you are not already an IPVanish user Sign Up Now.

1. Log in to your account on the IPVanish website.

IPVanish login

2. Successfully log in with your account information then go to IPVanish .ovpn file page.

3. Click on the .ovpn file for the server location you want to use to dowloand the .ovpn file. Do not open this file.

IPVanish download ovpn

TP-Link Router Setup for IPVanish

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location. Our example server was New York so I have entered in IPVanish New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the IPVanish email and password you use to successfully login to your IPVanish website account.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link IPVanish

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link IPVanish Connected

Verify a successful IPVanish connection

  1. You should now see a CONNECTED message.
  2. Visit IPVanish’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to IPVanish.

How to change the IPVanish server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero VPN Kill Switch Setup

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The Privacy Hero VPN Kill Switch prevents regular internet traffic from passing through your router if its VPN disconnects or fails to connect. This helps prevent devices from using your normal ISP connection without VPN protection.

Before enabling: Make sure your VPN is already Connected and that internet access works through the VPN. The Kill Switch is optional, but useful if you prefer internet access to stop rather than continue unprotected when the VPN goes down.

Privacy Hero is managed at app.privacyhero.com. You can make changes using a computer, phone, or tablet.

How to Enable the VPN Kill Switch

  1. Open app.privacyhero.com and sign in using your Privacy Hero account. If the router has not been activated yet, follow the Privacy Hero Activation and Setup guide first.
  2. Open the VPN section of your Privacy Hero settings.
  3. Confirm that your selected VPN provider is active and its connection status shows Connected. If the VPN is failing, fix the connection before proceeding.
  4. Find VPN Killswitch (VPN Kill Switch) and move its toggle to On (orange). The setting is enabled when its toggle is On.
  5. Keep a device connected to the Privacy Hero WiFi or LAN and confirm that ordinary websites work with the VPN connected.
Privacy Hero Security and Privacy VPN Killswitch toggle enabled, highlighted on the right side of the settings page
In Privacy Hero, the VPN Killswitch toggle is shown directly below the VPN provider setting.

Tip: To check the router’s VPN IP address, use a browser on a device connected to Privacy Hero, not on a phone using cellular data or another WiFi network. Disable any separate VPN app on the test device so you can verify the router VPN independently.

What Happens When the Kill Switch Is On?

VPN status Kill Switch Normal internet traffic
Connected On Allowed through the VPN
Disconnected or Failed On Blocked until the VPN reconnects or you turn the Kill Switch off
Disconnected or Failed Off May use the normal ISP connection without VPN protection

The Kill Switch does not turn off the WiFi network. Your device may stay connected to Privacy Hero WiFi but report No Internet when the VPN is unavailable. Some phones and computers may automatically switch to cellular data or another saved WiFi network.

Access Privacy Hero Even When the Kill Switch Is Blocking Internet

Important: Privacy Hero includes a built-in exception for its cloud management dashboard. If the VPN is down and the Kill Switch blocks normal internet traffic, you can still access app.privacyhero.com while connected to the Privacy Hero WiFi or LAN network, provided the router itself still has its upstream/cloud connection.

This means you can sign in, check the VPN status, change the server or protocol, or switch off the Kill Switch without first leaving the Privacy Hero network.

You can also access the cloud dashboard through another working WiFi connection or cellular data. If the router shows Offline in the dashboard, that indicates a separate WAN or cloud-connectivity problem rather than normal Kill Switch behavior.

How to Turn Off the Kill Switch or Restore Internet

If your VPN has stopped connecting and you need to restore ordinary internet access temporarily:

  1. Open app.privacyhero.com, including from the Privacy Hero network if the Kill Switch is blocking regular internet.
  2. Open VPN and check the current VPN status.
  3. Move VPN Killswitch to Off.
  4. If the VPN remains Failed or Disconnected, temporarily switch the VPN connection Off and test internet access using a device on the Privacy Hero network.
  5. Repair the VPN connection, confirm Connected, and verify that ordinary internet traffic works through the VPN before turning the Kill Switch back On.

Security note: With the Kill Switch off, devices may access the internet without VPN protection if the VPN is disconnected. Re-enable it after testing if preventing non-VPN traffic is your goal.

VPN showing Failed? Privacy Hero includes a Reset option that removes all saved third-party VPN settings. With an active Privacy Premium subscription, the router reconnects using the built-in Privacy Hero VPN. With Privacy Core, it returns to your normal ISP connection without a router VPN.

Before using Reset, see our How to Reset a Failed VPN Connection on Privacy Hero guide.

For a complete diagnosis of WiFi connected but no internet, VPN failures, and router Offline status, follow the Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting guide.

Related Privacy Hero Guides

Which DD-WRT wireless extender setup should I be using?

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FlashRouters supports four unique DD-WRT wireless extender setups – options similar to an open source Mesh network. Each different wireless extender configuration serves a different purpose. Read below to see which guide fits your configuration requirements!

Wireless Repeater

Why should I choose Wireless Repeater Setup?

  1. If you have a MiFi wireless only internet connection or other type of WiFi internet where there is no access to any ethernet port for a wired internet connection, then you can setup a wireless repeater network to both extend WiFi and add wired connection capabilities.
  2. If you have a large home or office area that requires additional WiFi coverage can use a wireless repeater setup to extend the existing network.
  3. If you want to create a separate VPN WiFi network in your home without placing the FlashRouter in the same room as your primary router you can use wireless repeater to establish a WiFi internet connection and then connect to VPN on your WiFi repeater network.
  4. If you want a wireless Dual Router setup option where you can have local ISP IP address through your main router WiFi network and your VPN IP address through your FlashRouter Wireless Repeater WiFi network, both available for you to connect at all times. Each network is on a unique subnet.

View the FlashRouter Wireless Repeater Setup Guide.

Wireless Repeater Bridge

Use Cases

Wireless Repeater Bridge Setup

  1. Anyone that needs all their devices connected to the same local network.
  2. Anyone with a MiFi internet connection that does not have an ethernet port and has no need for VPN.
  3. Anyone with a large wireless area that requires additional coverage.

Wireless Client Bridge

Use Cases

Wireless Client Bridge Setup

  1. Anyone with a MiFi internet connection that needs wired access.
  2. Anyone that needs additional wired ports instead of using a switch.
  3. Anyone with wired only devices in their home that are too far from your main router.

Wireless Access Point DHCP Forwarder

Use Cases

Wireless Access Point DHCP Forwarder Setup

  1. Anyone that needs their devices connected to the same local network and wants lossless LAN to LAN speeds via wireless and ethernet connection.
  2. Anyone that wants to use their main router to provide DHCP to their router instead of having an additional DHCP server.