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Sales FAQs

admin · Jan 29, 2019 ·

Sales FAQs

Can My Router Be Preconfigured With My VPN Information?

Plug and Play VPN Support

Yes you can!

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

To have your router VPN preconfigured:

Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!

Please note: If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Privacy Hero 2 Only:

While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.

You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.

Can I Use My Dedicated IP Address With A FlashRouter?

Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.

Check out our Dedicated IP Addresses Blog Post for more details!

Can I Use A FlashRouter With My Current Mesh System?

Yes!

You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:

ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter)

This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.

You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.

Can You Flash My Router and Connect me to VPN?

At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.

The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 How It Works

✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.

Flashing vs. Configuration: Router Compatibility

At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.

🛠 Router Setup Types by Brand

🔹 Flashing Required (Custom Firmware Installation)

These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.

Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
Linksys – Flashed with DD-WRT firmware.
Netgear – Flashed with DD-WRT firmware.

🔹 Configuration Only (No Flashing Required)

These routers have built-in VPN support and only require proper setup.

TP-Link – Configured without flashing.
GL.iNet – Configured without flashing.
Cudy – Configured without flashing.

📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.

✅ Supported VPN Providers

We work with a wide range of VPN providers, including:

NordVPN
ExpressVPN
Surfshark
CyberGhost
IPVanish
Private Internet Access (PIA)
VyprVPN
ProtonVPN
PureVPN
Windscribe
IVPN
Mullvad
StrongVPN
AzireVPN
AstrillVPN
HotspotShield VPN

(If your provider isn’t listed, reach out – we may still be able to support it!)

🔗 Get Started Today!

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.

How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?

You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.

This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

Privacy Hero 2 Only:

You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.

After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

What Are the Differences Between New, Recertified, And Open Box FlashRouters?

New

Direct from manufacturer, in new box.
Custom flashed on demand at time of the order.
30 Day Satisfaction Guarantee / 1 Year Warranty.

Recertified (RM)

Direct from manufacturer/reseller, may be reboxed.
Custom flashed on demand at time of the order.
Specialists tested to guarantee same functionality as NEW routers.
30 Day Satisfaction Guarantee / 1 Year Warranty.

Open Box

Limited quantity, discount items reboxed that may have cosmetic imperfections.
Same testing and functionality level and New and RM.
30 Day Satisfaction Guarantee / No Warranty.

Will a FlashRouter Work With My Internet Service Provider?

US Customers (Single Router Solution):

Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.

US Customers (Dual Router Solution):

Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.

International Customers (Single Router Solution):

Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.

International Customers (Dual Router Solution):

ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter.

What Stock Firmware Features Will I Lose If I Flash My Router

Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.

These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.

Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.

Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

To have your router VPN pre-configured:

Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
Enter your your VPN username and password
For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note: If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Can I Use A FlashRouter To Work From Home?

Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.

What is the Difference Between Business VPNs and VPN Services?

Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.

Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.

Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.

Are There VPN Service Providers That Offer VPN for Business?

There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.

These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.

Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.

Can I use a VPN on a FlashRouter With My Work/Corporate VPN?

Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.

Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.

Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.

While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.

If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.

This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.

Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.

If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.

Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?

Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.

Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.

And, if you’re looking for a specific router, take a look at some of our most popular options!

How can I Reset the Password for My FlashRouters.com Customer Account?

To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.

If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.

What Payment Methods does FlashRouters Accept?

We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.

If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.

Can I Make Change/Update/Cancel My Order?

We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.

While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.

Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.

Trouble Checking Out

Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:

⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.

Should I be using my computer/phone/tablet VPN app while connected to the FlashRouter?

TeamFlashRouters · Jun 4, 2019 ·

Do NOT connect to your VPN provider’s computer, phone, or tablet app while connected to the FlashRouter’s network. This may cause issues with access to your DD-WRT router settings as well as your internet connection.
Connect any device in your home network to VPN by joining the FlashRouter’s network.

Privacy Hero Activation and Setup

TeamFlashRouters · Feb 8, 2023 ·

Follow this article when you receive your new Privacy Hero router to create your Privacy Hero account, connect your Privacy Hero to the Internet, and customize your network so it is ready to use.

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone or your other Wi-Fi network.

Create your Privacy Hero account

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Select Create Account.

3. Enter the Email address you want to set for your Privacy Hero account. This will be your login to the Privacy Hero settings moving forward. Click Create Account.

4. Go to your Email inbox and check for an email from Privacy Hero and click the Confirm email address link. This email may be in your Promotions or Spam inbox if it is not appearing in your main inbox.

5. Enter the password that you want to use for your Privacy Hero account. Be sure to note this in a secure location so you do not forget. Click Submit.

6. You have now created your Privacy Hero account. You will use this login to access the Privacy Hero router settings.

Activate your Privacy Hero Internet and setup Wi-Fi

1. You will then be taken to the Router Activation steps. Connect the ethernet cable that the Privacy Hero came with from an open Ethernet port on your ISP modem or other router to the WAN/Internet (blue) port of the Privacy Hero.

Then power the Privacy Hero device on by connecting the power supply. This is shown in the video on the page as well. Wait about a minute or so for the Privacy Hero router to fully boot up and then click I’m Connected.

2. The next page may say Router Found or ask you to enter the Activation Code. If it asks for the Activation Code that will be the code printed on the bottom of the Privacy Hero. Enter this code and click Next.

3. Set the Wi-Fi name and password for connecting your devices to the Privacy Hero network. Make sure it is not a duplicate name of an existing Wi-Fi network. Click Next.

4. To activate your 1 Year NordVPN code:

Click on Claim NordVPN 1 Year Code Now

Go to the Account section of your router settings.

Copy the NordVPN code shown under Claim NordVPN 1 Year Code.

Go to the NordVPN activation page.

This code can be used with a new or existing NordVPN account.

5. You are now all set to begin joining your devices to the new Privacy Hero network with the Wi-Fi name and password you entered and setting up some of the Privacy Hero features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Setup for AsusWRT Firmware Routers

TeamFlashRouters · Oct 15, 2025 ·

You can connect to NordVPN on your AsusWRT router using NordLynx, OpenVPN, or a Dedicated IP.

Quick Options

NordLynx: Choose your preferred country from NordVPN’s server list
OpenVPN: Choose your preferred city or country from NordVPN’s server list.
Dedicated IP (optional): Enter your unique configuration file if you’ve been assigned a static NordVPN IP.

If you are not already a NordVPN user Sign Up Now.

NordVPN NordLynx Setup for AsusWRT

1. Get your NordVPN Access Token for NordLynx connections. Log in to your NordVPN account and select NordVPN from your list of Services.

2. At the bottom of the page click Get Access token and you will receive a code via email. Enter this code to proceed.

3. After you enter the email code select Generate new token and set it to Doesn’t expire. Copy this token.

4. Log in to the Asus settings page by connecting to the Asus router’s WiFi (or wired LAN) on your computer. Then, enter 192.168.50.1 or asusrouter.com in the browser.

View our guide for more instructions on how to access AsusWRT firmware settings.

5. Navigate to the VPN tab and then select the VPN Fusion tab, then click Add profile.

6. Fill in your NordVPN information, then click Apply and Enable.

Connection Name: Choose a name for your NordLynx connection.
VPN Type: Select NordVPN
Region: Choose your VPN server location
Token: Copy and paste your NordVPN token.

6. You should now see the Profile say Connected, indicating that the NordVPN server is successfully connected to your router!

7. The VPN connection is automatically set to Apply to all devices.

If you only want certain devices to connect to the VPN, then turn off the VPN connection and switch off Apply to all devices.

Now click the pencil next to the Device section and select the devices (computer, phone, etc.) that you want to connect to VPN. Click OK and then click Apply all settings.

NordVPN OpenVPN Setup for AsusWRT

1. Get your NordVPN manual service credentials for OpenVPN connections. Log in to your NordVPN account and select NordVPN from your list of Services.

2. At the bottom of the page in the Manual Setup section click Setup NordVPN manually then under the Configuration section go to Service credentials. Click Verify email to receive a code via email and enter the code to view and copy your credentials.

3. Click on OpenVPN config files. Search and download the server file for your preferred NordVPN location, UDP is recommended.

4. Log in to the Asus settings page by connecting to the Asus router’s WiFi (or wired LAN) on your computer. Then, enter 192.168.50.1 or asusrouter.com in the browser.

View our guide for more instructions on how to access AsusWRT firmware settings.

5. Navigate to the VPN tab and then click on the VPN Fusion tab, then click Add Profile.

6. Fill in your NordVPN information then click Apply and Enable.

Connection Name: Choose a name for your NordVPN OpenVPN connection.
VPN Type: Select OpenVPN
Import .ovpn File: Upload the OpenVPN file that you downloaded.
Username and Password: Copy and paste your NordVPN manual service credentials.

6. You should now see the Profile say Connected, indicating that the NordVPN server is successfully connected to your router!

7. The VPN connection is automatically set to Apply to all devices.

If you only want certain devices to connect to the VPN, then turn off the VPN connection and switch off Apply to all devices.

Now click the pencil next to the Device section and select the devices (computer, phone, etc.) that you want to connect to VPN. Click OK and then click Apply all settings.

NordVPN Dedicated IP Setup for AsusWRT

1. Get your NordVPN manual service credentials for OpenVPN connections. Log in to your NordVPN account and select NordVPN from your list of Services.

3. Now download your Dedicated IP configuration file from the NordVPN website.

4. Log in to the Asus settings page by connecting to the Asus router’s WiFi (or wired LAN) on your computer. Then, enter 192.168.50.1 or asusrouter.com in the browser.

View our guide for more instructions on how to access AsusWRT firmware settings.

5. Navigate to the VPN tab then click on the VPN Fusion tab, then click Add Profile.

6. Fill in your NordVPN information then click Apply and Enable.

Connection Name: Choose a name for your NordVPN Dedicated IP connection.
VPN Type: Select OpenVPN
Import .ovpn File: Upload the Dedicated IP OpenVPN file that you downloaded.
Username and Password: Copy and paste your NordVPN manual service credentials.

6. You should now see the Profile say Connected, indicating that the NordVPN server is successfully connected to your router!

7. The VPN connection is automatically set to Apply to all devices.

If you only want certain devices to connect to the VPN, then turn off the VPN connection and switch off Apply to all devices.

Now click the pencil next to the Device section and select the devices (computer, phone, etc.) that you want to connect to VPN. Click OK and then click Apply all settings.

Connect your devices to the Asus router network and visit the NordVPN website, at the top it should display Your Status: Protected.
Visit NordVPN’s IP Check to verify your new IP address and virtual location.

🚫📱Do not run NordVPN apps on devices connected to your NordVPN router. Using the app at the same time as the router VPN may cause conflicts and connection issues.

Still having issues?

Feel free to submit a ticket and we will get back to you as soon as possible.

Router FAQs

admin · Jan 29, 2019 ·

Router FAQs

What is an IP Address?

An IP (Internet Protocol) Address is a numerical assignment for each device (cell phone, iPad, laptop computer, printer etc) inside a network that uses the Internet Protocol for communication. Internet Protocol is responsible for routing information packets across network boundaries. It is the main protocol establishing the Internet.

An IP address serves two predominant functions. First is to host or network interface identification. Second, it provides location addressing. To put it bluntly, an IP address tells wherever you are connecting, to whom you are visiting, and where you are located.

What is DNS?

DNS (Domain Name System) is a protocol within the TCP/IP protocol that uses a set of standards for how computers exchange data on the Internet and on many private networks.

The basic job of DNS is to convert a user-friendly domain name into an IP address that computers use to identify one another. Think of DNS like your cellphone contact list; you tap the name and the phone contacts to a phone number.

It is easier to remember flashrouters.com, rather than its IP address. Imagine if you had to remember all of the IP addresses of your favorite websites!

What is DNSMasq?

DNSMasq is a local DNS server that speeds up host-name searches from your computer/Internet connection after pressing enter.

Basically, DNSMasq gives the router some advanced enterprise functionality – caching DNS records locally so you have a faster browsing experience. Your computer only has to go to the router instead of repeatedly scouring the web for a commonly visited site.

What is Throughput and How Do I Improve it?

Throughput is the average rate of successful delivery of messages through a network. Simply put, throughput measures the speed of message delivery inside a network. If you think about it in relationship to networks and Internet connections, throughput defines the user experience. The key to a pleasing user experience is uninterrupted service and smooth data transfer.

In order to improve throughput, you should get a router with more memory. If you notice that your network is running slowly due to congestion, you could probably benefit by upgrading your router to one with more memory. FlashMemory and RAM on a router add more room to prevent network congestion and improve throughput.

Most of FlashRouters‘ high-end units come with at least 8 MB of Flash memory and 64 MB of RAM which should be more than capable for providing for the average home users’ or small business will need in the future.

What is PPPoE?

PPPoE stands for Point-to-Point Protocol over Ethernet, a network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is used mainly with DSL services where individual users connect to a DSL modem over Ethernet.

With PPPoE, users virtually “dial” from one machine to another over an Ethernet network, establish a point-to-point connection and then data packets are securely transported through the connection.

PPPoE offers an Internet service provider (ISP) an easier way to track exactly how much bandwidth you are using in case they want to charge for it in the future.

What is the Difference Between VPN Encryption and Wireless Network Security?

VPN Encryption: If you are connected to the VPN on your home network, then any data that flows over the Internet is entirely encrypted whether you are connected to the Internet either wired or wirelessly. This means that if your Local ISP was trying to see what you are browsing or downloading, they would not be able to see your data.

Wireless Network Security: If you leave your wireless network open or insecure, it does not matter whether Internet traffic is encrypted, because someone can directly see what you are doing on your network, or even worse, can go in and put a wireless password on your network, locking you out. They may also be able to access folders and files on your computer without your control.

Best thing to do is protect your wireless network with a WPA secured password along with your VPN connection.

Are FlashRouters Affected By the Shellshock Bug?

No.

According to our in-house testing and multiple DD-WRT community reports, we have found that the Shellshock vulnerability will not work on with DD-WRT or TomatoUSB installed router. The vulnerability is based on a shell called BASH (Bourne Again Shell) but DD-WRT & Tomato firmware use BusyBox which is confirmed to not have this issue.

Please be advised that if you are using Optware on your DD-WRT router there is a chance that implementation is BASH based. Only used trusted optware on your router.

Service Plan FAQs

admin · May 25, 2021 ·

Service Plan FAQs

Is the service plan a one time purchase or does it renew?

All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.

What is included with a FlashRouter?

On-demand Installation of enhanced firmware and our exclusive FlashRouters VPN Privacy App.
Custom setup guide.
Power cord and an ethernet cable.
Individual VPN Account Setup/Pre-configuration (On Request)
1 year open source hardware warranty.
30 day satisfaction guarantee.
Initial basic setup assistance via e-mail. For any advanced setups/configurations, live chat or remote assistance, a service plan purchase is required.

Does the service plan include a VPN subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

To have your router VPN pre-configured:

Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during check out.
Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
Enter your your VPN username and password
For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Do I have to buy a service plan?

Our routers are priced for the custom upgrades performed at our warehouse, testing expenses and keeping the FlashRouter App update to date.

Our service plan has three levels as an optional add-on with your purchase to get continued direct assistance from our team. This is especially useful to customers who are less tech savvy and want direct access to our support team to make sure their network is running exactly how they desire. Here is how these plans differ

Bronze – Basic E-mail Support
Silver – E-mail and Live Chat Support.
Gold – E-mail, Live Chat, and Remote One-on-One Sessions

Each situation and user has different needs and expertise. Our team of US-based support agents are highly trained specialists in VPN and DD-WRT router setup. From firmware updates to networking configuration/troubleshooting,solutions, the purpose of our Service Plans is to help our customers in whatever level they deem necessary.

Does FlashRouters offer phone support?

At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner. However, with a purchase of a Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.

Do I need a Service Plan for a firmware upgrade?

Firmware upgrades are free of charge to any FlashRouter customer!

You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.

If you want the help of our Support Team to assist in this upgrade, you can always sign up for our Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!

What does the warranty cover?

Our complimentary 1-year hardware warranty does not include tech support outside. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.

Can I purchase a router without a service plan and subscribe later?

Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.

Device Settings That Can Interfere With Your Router VPN

Dave · Oct 6, 2026 ·

If your router VPN is connected and working on other devices but one phone, tablet, computer, or streaming device shows the wrong IP address, wrong location, cannot access certain websites, or behaves differently, check the affected device before changing the router.

VPN applications, privacy features, custom DNS settings, antivirus software, firewalls, browser settings, and corporate security software can all change how traffic is handled directly on a device.

This guide applies to all FlashRouter types and VPN providers.

Start Here: Is the Problem the Router or One Device?

Before changing your router VPN configuration, compare the affected device with another device connected to the same FlashRouter.

If several devices show the correct VPN IP and location while only one device does not, the router VPN is already demonstrating that it can route traffic through the VPN.

Focus troubleshooting on the affected device.

If every device connected to the FlashRouter has the same VPN problem, continue with router-level VPN troubleshooting instead.

Privacy Hero users should also check the Privacy Hero dashboard. If the VPN itself displays Failed, Disconnected, Connecting, or a timeout error, troubleshoot that connection before changing device settings.

Disconnect VPN Applications Running on the Device

Do not run a VPN application directly on the device while troubleshooting a VPN running on your router.

This includes applications from NordVPN, ExpressVPN, Surfshark, Proton VPN, IPVanish, Private Internet Access, Mullvad, corporate VPN providers, and other VPN services.

If both the router VPN and device VPN are active, the device VPN can take control of that device’s traffic after it passes through the router.

This can cause:

An unexpected public IP address.
An unexpected VPN location.
Websites or applications not loading.
Streaming region problems.
DNS problems.
Slow or unstable connections.
One device behaving differently from other devices on the same router.

Disconnect the VPN application completely before testing the router VPN.

Closing the VPN app window may not disconnect the VPN. Confirm in the application or device network settings that the device-level VPN is actually disconnected.

iPhone and iPad: Check Private Relay and Limit IP Address Tracking

Apple devices include privacy features that can change how supported internet traffic is handled and make router VPN testing more difficult.

Limit IP Address Tracking

To temporarily disable Limit IP Address Tracking for your FlashRouter WiFi network:

Open Settings.
Select Wi-Fi.
Tap the information button next to the FlashRouter WiFi network.
Find Limit IP Address Tracking.
Turn it Off.
Disconnect from WiFi and reconnect.
Test the connection again.

This setting is configured per WiFi network, so make sure you are changing it for the FlashRouter network being tested.

iCloud Private Relay

iCloud Private Relay can also alter IP address visibility for supported traffic.

For troubleshooting:

Open Settings.
Tap your Apple Account/name.
Select iCloud.
Select Private Relay.
Temporarily turn Private Relay Off.
Reconnect to the FlashRouter.
Test the IP address and connection again.

These settings can be restored after testing.

Android: Check Private DNS and Always-On VPN

Android devices can have DNS and VPN settings that operate independently of the router.

Private DNS

Android Private DNS can send DNS requests to a selected DNS provider instead of relying solely on the DNS configuration supplied by the router.

If you are troubleshooting DNS, website access, streaming, filtering, or location behavior:

Open Settings.
Select Network & internet.
Select Private DNS.
Temporarily select Off.
Save the setting.
Reconnect to the FlashRouter WiFi.
Test again.

Android menus vary by manufacturer and Android version. Search the device Settings for Private DNS if necessary.

Always-On VPN

An Android VPN application can be configured to automatically reconnect even after you believe the VPN has been disconnected.

Open Settings.
Select Network & internet.
Select VPN.
Select the configured VPN.
Disable Always-on VPN while testing.
Check whether Block connections without VPN is enabled and temporarily disable it if necessary for testing.

Then reconnect to the FlashRouter and test the router VPN again.

Check Antivirus, Firewall, Browser, and Work Security Settings

If the problem affects a computer or only occurs in one browser, check for software that modifies network traffic directly on the device.

Antivirus and Internet Security Software

Security applications may include network features such as:

Web Protection.
Safe Browsing or Secure Web.
Network Protection.
DNS Protection.
HTTPS scanning.
Tracking protection.
Built-in VPN services.
Firewall controls.

Temporarily disable the relevant network protection feature and test again. You do not normally need to disable the entire antivirus product.

Third-Party Firewalls

A third-party firewall can block applications, DNS requests, VPN-related traffic, or specific network interfaces.

Temporarily disable the firewall and test the connection. If the problem disappears, re-enable the firewall and review its network rules.

Browser VPN, Proxy, and Secure DNS

Browsers and browser extensions can also use their own:

VPN services.
Proxy connections.
Secure DNS or DNS-over-HTTPS.
Privacy or filtering extensions.
Location-changing extensions.

If the problem occurs only in one browser, test another browser without extensions or custom networking settings.

Work and Corporate Devices

Company-managed computers and mobile devices may use corporate VPN clients, DNS filtering, web filtering, endpoint security, device-management profiles, or zero-trust networking software.

These systems may intentionally override the local router’s network behavior.

If a personal device works correctly on the same FlashRouter while a company-managed device does not, the company security configuration may be responsible.

Run a Clean Router VPN Test

For the cleanest test, temporarily remove device-level networking variables and let the FlashRouter VPN handle the connection.

FlashRouter VPN: On
Device VPN: Off
iCloud Private Relay: Off while testing
Limit IP Address Tracking: Off while testing
Android Private DNS/custom DNS: Off while testing
Always-On VPN: Off while testing
Third-party network filtering: Off while testing

Then:

Disconnect the affected device from WiFi.
Reconnect it to the FlashRouter.
Open a fresh private/incognito browser window.
Check the device’s public IP address and location.
Compare the result with another device connected to the same FlashRouter.

If the second device shows the correct VPN IP but the affected device does not, continue troubleshooting settings or software on the affected device.

If all devices show the same incorrect IP address or all devices fail to use the VPN, continue with router-level VPN troubleshooting.

Privacy Hero VPN Connected but Device Still Shows the Wrong IP?

Privacy Hero provides device-level VPN controls. Make sure the affected device is actually assigned to use the VPN.

Open app.privacyhero.com.
Open the Devices section.
Select the affected device.
Confirm VPN protection is enabled for that device.
Disconnect any VPN application running directly on the device.
Test the public IP address again.

If other Privacy Hero devices show the correct VPN IP and only one device remains incorrect, continue with the device-level checks above.

Related FlashRouters Guides

How do I read my Wireless status?

Dave · Apr 29, 2019 ·

The wireless status page is very helpful in diagnosing where a wireless issue stems from. Make sure the settings displayed on this page match the actual settings you have set in the DD-WRT Wireless settings. Review our recommended wireless settings for your FlashRouter if you are not getting accurate readouts.

Navigate to Status > Wireless

Interface

Select from the wireless interface that you want to view the readouts for.

MAC Address

Used to identify the wireless interface.

Chipset

Displays the wireless hardware that your FlashRouter uses.

Radio

Should always be set to Radio is On unless you have intentionally disabled the wireless on the FlashRouter. If this is displaying Radio is Off for certain wireless interfaces we recommend adjusting the Wireless Channel on the Wireless > Basic Settings page.

Mode

This should read as AP unless you are using an Advanced Wireless setup such as a Repeater, Client, or Repeater Bridge.

Network

Displays the wireless network mode that you have set for a specific wireless interface.

SSID

Displays the wireless network name that you have set for a specific wireless interface.

Channel

Displays the channel that you have set for a specific wireless interface. If this reads as Unknown it is best to select a new wireless channel or reboot the FlashRouter and check again.

TX Power

Displays the wireless transmit power that you have set for a specific wireless interface. If this reads as Unknown it is best reboot the FlashRouter and check again.

Rate

Displays an approximation of the max wireless speed available on a wireless band.

ACK Timing

Displays the ACK Timing that you have set for a specific wireless interface. If this reads as Unknown it is best reboot the FlashRouter and check again.

Encryption

Should always read as Enabled, WPA2 Personal.

Received (RX)

If this appears as 0% and there are no errors then it means that no devices have connected to the wireless interface yet. If this appears as 0% and the errors match the amount of OK packets you will need to adjust the wireless settings on the Wireless > Basic Settings page.

Transmitted (TX)

If this appears as 0% you will need to adjust the wireless settings on the Wireless > Basic Settings page.

Roqos Core Internet Setup and Activation

TeamFlashRouters · Mar 15, 2022 ·

Follow this article when you receive your new Roqos Core router to create your Roqos account, connect your Roqos to the Internet, and customize your network so it is ready to use.

Create your Roqos account

1. From any device that has a browser such as a computer, smartphone, or tablet visit login.roqos.com

2. Select Create Account.

3. Enter the Email address and password you want to set for your Roqos account. This will be your login to the Roqos settings moving forward. Click Next.

4. Enter the name and phone number you want associated with your Roqos. Click Next.

5. Enter the address where your Roqos is located. This section may require a CAPTCHA to be completed to authenticate you are human. Click Create Account.

6. You have now created your Roqos account. In a new tab proceed to open the email from Roqos and click the Activate account button.

Activate your Roqos Internet

1. From the Account created page click Next to begin the Internet Setup of the Roqos.

2. Select the Roqos model Teal RC10-P. Click Next.

3. Connect the ethernet cable that came with your Roqos from the port labeled INTERNET on the back of your Roqos to an open ethernet port on your ISP Modem or other router in your network.

4. Then connect the power adapter that came with the Roqos to the back of the Roqos. Wait for the light on the Roqos to begin blinking blue. Once your see the blinking blue lights on the Roqos click Next.

If your Roqos lights does not begin blinking blue after a long while please see the steps in this article and contact us.

5. Enter in the Roqos serial number found on the bottom of the device exactly as it appears there. Click Next.

Setup your Roqos Network

1. Enter in a name that you would like to call the Roqos. This is just the Roqo’s device name and it is not the WiFi network name. Click Next.

2. Select the Time Zone of your actual location from the dropdown. Click Next.

3. Set the WiFi name and password for the Roqos. The WiFi name should be unique and not a duplicate of an existing wireless network. This will be the name that appears in your wireless devices available network list and the password to join the devices to the network. Click Next.

4. Select the custom alert settings as you best see fit using the toggle switches. We typically recommend having the first two toggles selected for Email Alerts and Consolidate Security Alerts. Click Next.

Begin connecting your devices to the Roqos network

You are now done setting up your Roqos to connect to the Internet and can begin joining your wireless devices to the Roqos network and exploring the Roqos Core Features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero VPN Kill Switch Troubleshooting: No Internet or WiFi

Dave · Oct 8, 2026 ·

If your Privacy Hero router suddenly loses internet access, devices report that WiFi has no internet, or devices will not stay connected after a VPN failure, the VPN Kill Switch may be blocking normal internet traffic.

The VPN Kill Switch is designed to prevent traffic from passing through Privacy Hero without VPN protection. If the VPN disconnects or fails while the Kill Switch is enabled, normal internet access is intentionally blocked.

Important: You can still access app.privacyhero.com to manage Privacy Hero, turn off the Kill Switch, or repair the VPN connection.

Privacy Hero is cloud-managed, so you do not need to be connected to the Privacy Hero WiFi to change these settings. You can also access the dashboard using cellular data, your main router’s WiFi, or another internet connection as long as Privacy Hero remains connected to the internet and Privacy Hero cloud.

Jump to a Section

Common Kill Switch Symptoms
Restore Internet Access
VPN Still Fails to Connect
Privacy Hero Appears Offline
Kill Switch, WiFi, or WAN Problem?
Frequently Asked Questions

Common Privacy Hero Kill Switch Symptoms

A failed VPN connection combined with an enabled Kill Switch can make the Privacy Hero network appear unavailable even though the router itself may still be functioning.

Common symptoms include:

Your device connects to Privacy Hero WiFi but websites and apps will not load.
Your phone, computer, television, or streaming device reports that WiFi has no internet.
A device refuses to remain connected because it detects that the WiFi network does not currently provide normal internet access.
Your phone automatically switches from Privacy Hero WiFi to cellular data or another saved WiFi network.
Your computer displays “No Internet” or “Connected without Internet.”
The VPN displays Failed, Disconnected, Connecting, or a timeout error.
Privacy Hero was working normally and suddenly stopped providing internet access.

If the Privacy Hero WiFi network itself is completely missing and cannot be detected by any device, that is different from normal Kill Switch behavior. Continue with WiFi or router connectivity troubleshooting instead.

Restore Internet Access

The fastest way to determine whether the Kill Switch is responsible is to temporarily disable it and test Privacy Hero without VPN.

Open app.privacyhero.com.
Sign in to your Privacy Hero account.
Open the VPN section.
Check the current VPN status.
If the VPN shows Failed or Disconnected, turn the VPN Kill Switch Off.
Turn the failed VPN connection off.
Connect a device to the Privacy Hero network.
Test normal internet access.

If internet access returns with the VPN and Kill Switch disabled, Privacy Hero’s basic internet connection is working and the problem is isolated to the VPN connection.

Important: Disabling the Kill Switch allows normal non-VPN internet traffic through Privacy Hero. Leave it disabled only while troubleshooting if continuous VPN protection is required.

VPN Still Fails to Connect

Do not turn the Kill Switch back on until the VPN is connected and working.

If you are using NordVPN and the VPN shows Failed, Connecting, or a timeout error, continue with our dedicated Privacy Hero NordVPN Not Connecting or Showing Timeout Errors guide.

That guide covers:

Selecting a different NordVPN server.
Replacing a failed Auto Country connection with a specific NordVPN server.
Generating a new NordVPN NordLynx access token.
Verifying NordVPN OpenVPN manual service credentials.
Avoiding double-VPN conflicts while testing.

If you use another VPN provider, try another available VPN server or protocol and verify that your VPN account and credentials remain active.

Verify the VPN Before Re-Enabling the Kill Switch

Once the VPN reconnects:

Confirm Privacy Hero displays the VPN as Connected.
Connect a device to the Privacy Hero WiFi.
Make sure a separate VPN application is not connected directly on the testing device.
Check your public IP address.
Confirm the IP address and location reflect the VPN server you selected.
Test normal websites and applications.
Return to Privacy Hero and enable the VPN Kill Switch.

If you enable the Kill Switch while the VPN is still failing, normal internet access will be blocked again.

What If Privacy Hero Appears Offline?

If Privacy Hero shows Offline in the dashboard, the router may not currently be communicating with the Privacy Hero cloud.

Confirm Privacy Hero is powered on.
Confirm the Ethernet cable from your ISP gateway or primary router is connected to the Privacy Hero WAN/Internet port.
Confirm your ISP gateway or primary router has working internet access.
Restart Privacy Hero and allow it to finish booting.
Using another internet connection, open app.privacyhero.com.
Check whether Privacy Hero returns online.

If the router returns online, check the VPN and Kill Switch status before enabling the VPN again.

Privacy Hero Has a WAN IP but Devices Have No Internet

Privacy Hero can receive an IP address from your ISP gateway while the Kill Switch is still blocking normal internet traffic.

Before changing IP Passthrough, bridge mode, firewall settings, or other ISP gateway settings:

Check the VPN status.
Check whether the Kill Switch is enabled.
Disable the VPN and Kill Switch temporarily.
Test internet access again.

If internet access returns, troubleshoot the VPN connection rather than changing the ISP gateway configuration.

Kill Switch, WiFi, or WAN Problem?

WiFi Connects but There Is No Internet

If the VPN shows Failed or Disconnected and the Kill Switch is enabled, the Kill Switch is likely blocking normal internet traffic.

Device Will Not Stay Connected to Privacy Hero WiFi

Some devices automatically leave a WiFi network when they detect that it does not provide internet access. Use cellular data or another internet connection to access app.privacyhero.com and check the VPN and Kill Switch.

Privacy Hero WiFi Is Completely Missing

The Kill Switch does not normally cause the WiFi network itself to stop broadcasting. If no devices can detect the Privacy Hero WiFi network, troubleshoot the WiFi or router connection separately.

Privacy Hero Is Not Receiving a WAN IP Address

Check the Ethernet connection between Privacy Hero and your ISP gateway or primary router and confirm the upstream internet connection is working.

VPN Shows Connected but One Device Has the Wrong IP

If the VPN works correctly on other devices, the Kill Switch is probably not the issue. Check that device’s Privacy Hero VPN assignment and its own VPN, privacy, DNS, or security settings.

See Device Privacy, DNS, VPN, and Security Settings That Can Interfere With Your Router VPN.

Frequently Asked Questions

Why does Privacy Hero WiFi say no internet?

If the VPN has failed while the Kill Switch is enabled, normal internet traffic is intentionally blocked. Your device may therefore report that Privacy Hero WiFi has no internet.

Can I access Privacy Hero settings while the Kill Switch is blocking internet?

Yes. Open app.privacyhero.com. You can use the Privacy Hero network, cellular data, your main router’s WiFi, or another internet connection.

Do I have to be connected to Privacy Hero WiFi to change the settings?

No. Privacy Hero is cloud-managed and can be managed remotely while the router remains connected to the Privacy Hero cloud.

Why does my phone keep leaving the Privacy Hero WiFi?

Some phones automatically switch to cellular data or another saved WiFi network when the current WiFi connection does not provide normal internet access.

Should I turn the Kill Switch back on immediately?

Only after the VPN is connected and you have confirmed that your internet traffic is using the VPN.

Related Privacy Hero Guides

NordVPN Merlin OpenVPN Setup

TeamFlashRouters · Jan 11, 2023 ·

Preparing for NordVPN Merlin Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

3. Enter in the verification code that was sent to your email.

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

Merlin Router Setup for NordVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

2. Navigate to the VPN Client tab.

3. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in us5835.nordvpn.com so I have entered in NordVPN us5835.

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your NordVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your NordVPN email login and password.

8. Click Apply at the bottom of the page.

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Verify a successful NordVPN connection

You should now see a CONNECTED message.
Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

Follow the steps at the top of the page to obtain a new .ovpn file.
Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How to Reset a Failed VPN Connection on Privacy Hero

Dave · Oct 24, 2026 ·

If your Privacy Hero VPN connection shows Failed, you can use the new Reset button to clear the saved third-party VPN settings and return the router to its available default connection. This is useful when a VPN setup is stuck or you want to start again without manually removing the existing third-party VPN configuration.

Important: A VPN reset removes all saved third-party VPN settings from Privacy Hero. You will need to configure that provider again if you want to use it later. The connection Privacy Hero uses after resetting depends on your subscription plan.

When Should You Use the VPN Reset Button?

Use Reset when the current VPN connection is in a Failed state and you want to remove the third-party VPN setup and restore a working default connection. It is a more complete action than simply retrying the same VPN server.

Use it if the third-party VPN settings are no longer working and you want to start over.
Use it if you no longer want the saved third-party VPN configuration.
Do not use it if you need to preserve the existing VPN configuration. First try reconnecting or choosing a different VPN server or protocol.

The Reset action addresses the VPN configuration. It does not repair a disconnected WAN cable, an ISP outage, or a router that cannot reach the Privacy Hero cloud.

How to Reset a Failed VPN Connection

Open app.privacyhero.com in a browser and sign in to your Privacy Hero account.
Select your Privacy Hero router, then open its VPN settings.
Confirm the existing VPN connection is showing Failed.
Find the new Reset button in the failed VPN connection area. Before clicking, be aware that this action will remove all third-party VPN settings saved on the router.
Click Reset. If a confirmation message appears, review it before confirming. Allow the dashboard to apply the reset and update the VPN connection status.
Check the resulting connection using the subscription comparison below, then verify internet access from a device connected to Privacy Hero.

Dashboard access during a Kill Switch block: Privacy Hero permits access to app.privacyhero.com over its WiFi or LAN even when the VPN Kill Switch blocks ordinary internet traffic, as long as the router maintains its upstream/cloud connection. You can also manage the router from cellular data or another working internet connection.

What Happens After Reset? Privacy Premium vs. Privacy Core

VPN Reset: Side-by-Side Plan Comparison
Privacy Premium Active subscription	Privacy Core
Third-party VPN settingsRemoved	Third-party VPN settingsRemoved
Connection after resetBuilt-in Privacy Hero VPN	Connection after resetNormal ISP internet
VPN protection afterwardYes, when the built-in VPN is connected	VPN protection afterwardNo router VPN is active

Privacy Core users: After resetting, your normal internet access is not VPN-protected by Privacy Hero. If you want a third-party VPN again, you must configure it again in Privacy Hero.

Privacy Premium users: Check that the built-in Privacy Hero VPN shows Connected before assuming your traffic is going through the VPN. A working upstream internet connection and active Premium subscription are still required.

What Information Does the Reset Remove?

The VPN Reset button clears the third-party VPN configuration stored in Privacy Hero. This means any saved third-party provider details will need to be entered or imported again before that provider can be used.

Depending on the provider and protocol you had configured, this may include the saved VPN provider selection, server details, credentials or tokens, and custom OpenVPN or WireGuard settings. Have your provider login or configuration materials available if you plan to set up that VPN again.

This is a VPN configuration reset, not a request to cancel your third-party VPN subscription. It should not be confused with a full router factory reset.

How to Verify Internet and VPN Status After Reset

Refresh the Privacy Hero dashboard and reopen VPN.
If you have Privacy Premium, verify that the built-in Privacy Hero VPN is selected and shows Connected.
If you have Privacy Core, verify that the third-party VPN configuration is gone and ordinary internet access is available through your ISP connection.
Connect a computer or phone to the Privacy Hero WiFi or LAN. To test the router by itself, turn off any VPN application running directly on that device.
Load a regular website, then check your public IP address using ipleak.net. Premium should show a VPN IP if its built-in VPN is connected; Core will normally show your ISP public IP.

If you have Streaming Relocation enabled, some streaming services may use their separately selected location; that is not necessarily the same location shown by a general public IP check.

Reset Complete but Still No Internet?

Check the VPN Kill Switch. If it is still enabled while there is no working VPN connection, it may block ordinary internet traffic. Review the Kill Switch setting before assuming the router has lost WiFi.
Check the connection status. A router listed as Offline may have a WAN, ISP, or cloud-communication problem. The VPN reset cannot fix an upstream internet outage.
Check the network wiring. Confirm your main router or ISP gateway has internet access and the cable is connected to the Privacy Hero WAN/Internet port.
Check a device on Privacy Hero WiFi or LAN. Make sure you are testing the Privacy Hero network rather than another WiFi or cellular connection.
Check your subscription. An active Privacy Premium subscription is required for the built-in Privacy Hero VPN fallback described above. Privacy Core returns to ordinary ISP internet access.

For Kill Switch behavior and restoring internet, see Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting. To learn when to enable the feature, see Privacy Hero VPN Kill Switch Setup.

Privacy Hero VPN Kill Switch Setup

TeamFlashRouters · Apr 3, 2023 ·

The Privacy Hero VPN Kill Switch prevents regular internet traffic from passing through your router if its VPN disconnects or fails to connect. This helps prevent devices from using your normal ISP connection without VPN protection.

Before enabling: Make sure your VPN is already Connected and that internet access works through the VPN. The Kill Switch is optional, but useful if you prefer internet access to stop rather than continue unprotected when the VPN goes down.

Privacy Hero is managed at app.privacyhero.com. You can make changes using a computer, phone, or tablet.

How to Enable the VPN Kill Switch

Open app.privacyhero.com and sign in using your Privacy Hero account. If the router has not been activated yet, follow the Privacy Hero Activation and Setup guide first.
Open the VPN section of your Privacy Hero settings.
Confirm that your selected VPN provider is active and its connection status shows Connected. If the VPN is failing, fix the connection before proceeding.
Find VPN Killswitch (VPN Kill Switch) and move its toggle to On (orange). The setting is enabled when its toggle is On.
Keep a device connected to the Privacy Hero WiFi or LAN and confirm that ordinary websites work with the VPN connected.

Privacy Hero Security and Privacy VPN Killswitch toggle enabled, highlighted on the right side of the settings page — In Privacy Hero, the VPN Killswitch toggle is shown directly below the VPN provider setting.

Tip: To check the router’s VPN IP address, use a browser on a device connected to Privacy Hero, not on a phone using cellular data or another WiFi network. Disable any separate VPN app on the test device so you can verify the router VPN independently.

What Happens When the Kill Switch Is On?

VPN status	Kill Switch	Normal internet traffic
Connected	On	Allowed through the VPN
Disconnected or Failed	On	Blocked until the VPN reconnects or you turn the Kill Switch off
Disconnected or Failed	Off	May use the normal ISP connection without VPN protection

The Kill Switch does not turn off the WiFi network. Your device may stay connected to Privacy Hero WiFi but report No Internet when the VPN is unavailable. Some phones and computers may automatically switch to cellular data or another saved WiFi network.

Access Privacy Hero Even When the Kill Switch Is Blocking Internet

Important: Privacy Hero includes a built-in exception for its cloud management dashboard. If the VPN is down and the Kill Switch blocks normal internet traffic, you can still access app.privacyhero.com while connected to the Privacy Hero WiFi or LAN network, provided the router itself still has its upstream/cloud connection.

This means you can sign in, check the VPN status, change the server or protocol, or switch off the Kill Switch without first leaving the Privacy Hero network.

You can also access the cloud dashboard through another working WiFi connection or cellular data. If the router shows Offline in the dashboard, that indicates a separate WAN or cloud-connectivity problem rather than normal Kill Switch behavior.

How to Turn Off the Kill Switch or Restore Internet

If your VPN has stopped connecting and you need to restore ordinary internet access temporarily:

Open app.privacyhero.com, including from the Privacy Hero network if the Kill Switch is blocking regular internet.
Open VPN and check the current VPN status.
Move VPN Killswitch to Off.
If the VPN remains Failed or Disconnected, temporarily switch the VPN connection Off and test internet access using a device on the Privacy Hero network.
Repair the VPN connection, confirm Connected, and verify that ordinary internet traffic works through the VPN before turning the Kill Switch back On.

Security note: With the Kill Switch off, devices may access the internet without VPN protection if the VPN is disconnected. Re-enable it after testing if preventing non-VPN traffic is your goal.

VPN showing Failed? Privacy Hero includes a Reset option that removes all saved third-party VPN settings. With an active Privacy Premium subscription, the router reconnects using the built-in Privacy Hero VPN. With Privacy Core, it returns to your normal ISP connection without a router VPN.

Before using Reset, see our How to Reset a Failed VPN Connection on Privacy Hero guide.

For a complete diagnosis of WiFi connected but no internet, VPN failures, and router Offline status, follow the Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting guide.

Related Privacy Hero Guides

NordVPN Asus AX1800S OpenVPN Setup

TeamFlashRouters · Feb 26, 2024 ·

Preparing for NordVPN Asus AX1800S Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

3. Enter in the verification code that was sent to your email.

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

Download your NordVPN .ovpn file

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

Asus AX1800S Router Setup for NordVPN

1. Navigate to the VPN tab.

2. Navigate to the VPN Client tab.

3. Click Add Profile.

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your NordVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your NordVPN email login and password. Click OK.

7. Click the Activate button.

Verify a successful NordVPN connection

You should now see a check mark in the Connection Status area.
Visit NordVPN’s IP Check to verify your new IP address and virtual location.

How to change the NordVPN server

Follow the steps at the top of the page to obtain a new .ovpn file.
Then proceed with the settings same as initial setup.
Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

VyprVPN Manual OpenVPN Setup

TeamFlashRouters · Apr 19, 2019 ·

Preparing for Manual VyprVPN Setup

Verify your VyprVPN login information

If you are not already a VyprVPN user Sign Up Now.

Log in to your account on the VyprVPN website.

VyprVPN Server Addresses

United States

Los Angeles, CA	us1.vpn.goldenfrog.com
Washington, DC	us2.vpn.goldenfrog.com
Austin, TX	us3.vpn.goldenfrog.com
Miami, FL	us4.vpn.goldenfrog.com
New York City, NY	us5.vpn.goldenfrog.com
Chicago, IL	us6.vpn.goldenfrog.com
San Francisco, CA	us7.vpn.goldenfrog.com
Seattle, WA	us8.vpn.goldenfrog.com

United Kingdom

London

uk1.vpn.goldenfrog.com

Canada

Toronto

ca1.vpn.goldenfrog.com

Australia

Sydney	au1.vpn.goldenfrog.com
Melbourne	au2.vpn.goldenfrog.com
Perth	au3.vpn.goldenfrog.com

Germany

Frankfurt

de1.vpn.goldenfrog.com

Rest of the World

UAE – Dubai	ae1.vpn.goldenfrog.com
Argentina – Buenos Aires	ar1.vpn.goldenfrog.com
Austria – Vienna	at1.vpn.goldenfrog.com



Belgium – Brussels	be1.vpn.goldenfrog.com
Bulgaria – Sofia	bg1.vpn.goldenfrog.com
Bahrain – Manama	bh1.vpn.goldenfrog.com
Brazil – São Paulo	br1.vpn.goldenfrog.com

Switzerland – Zurich	ch1.vpn.goldenfrog.com
Colombia – Bogotá	co1.vpn.goldenfrog.com
Costa Rica – San José	cr1.vpn.goldenfrog.com
Czech Republic – Prague	cz1.vpn.goldenfrog.com
Germany – Frankfurt	de1.vpn.goldenfrog.com
Denmark – Copenhagen	dk1.vpn.goldenfrog.com
Algeria – Algiers	dz1.vpn.goldenfrog.com
Egypt – Cairo	eg1.vpn.goldenfrog.com
Spain – Madrid	es1.vpn.goldenfrog.com
Netherlands – Amsterdam	eu1.vpn.goldenfrog.com
Finland – Helsinki	fi1.vpn.goldenfrog.com
France – Paris	fr1.vpn.goldenfrog.com
Greece – Athens	gr1.vpn.goldenfrog.com
Hong Kong – Hong Kong	hk1.vpn.goldenfrog.com
Indonesia – Jakarta	id1.vpn.goldenfrog.com
Ireland – Dublin	ie1.vpn.goldenfrog.com
Israel – Tel Aviv	il1.vpn.goldenfrog.com
India – Mumbai	in1.vpn.goldenfrog.com
Iceland – Reykjavík	is1.vpn.goldenfrog.com
Italy – Rome	it1.vpn.goldenfrog.com
Japan – Tokyo	jp1.vpn.goldenfrog.com
South Korea – Seoul	kr1.vpn.goldenfrog.com
Liechtenstein – Schaan	li1.vpn.goldenfrog.com
Lithuania – Vilnius	lt1.vpn.goldenfrog.com
Luxembourg – Luxembourg City	lu1.vpn.goldenfrog.com
Latvia – Riga	lv1.vpn.goldenfrog.com
Marshall Islands – Majuro	mh1.vpn.goldenfrog.com
Macao – Macao	mo1.vpn.goldenfrog.com
Maldives – Malé	mv1.vpn.goldenfrog.com
Mexico – Mexico City	mx1.vpn.goldenfrog.com
Malaysia – Kuala Lumpur	my1.vpn.goldenfrog.com
Norway – Oslo	no1.vpn.goldenfrog.com
New Zealand – Auckland	nz1.vpn.goldenfrog.com
Panama – Panama City	pa1.vpn.goldenfrog.com
Philippines – Manila	ph1.vpn.goldenfrog.com
Pakistan – Karachi	pk1.vpn.goldenfrog.com
Poland – Warsaw	pl1.vpn.goldenfrog.com
Portugal – Lisbon	pt1.vpn.goldenfrog.com
Qatar – Doha	qa1.vpn.goldenfrog.com
Romania – Bucharest	ro1.vpn.goldenfrog.com
Russia – Moscow	ru1.vpn.goldenfrog.com
Saudi Arabia – Riyadh	sa1.vpn.goldenfrog.com
Sweden – Stockholm	se1.vpn.goldenfrog.com
Singapore – Singapore	sg1.vpn.goldenfrog.com
Slovenia – Ljubljana	si1.vpn.goldenfrog.com
Slovakia – Bratislava	sk1.vpn.goldenfrog.com
El Salvador – San Salvador	sv1.vpn.goldenfrog.com
Thailand – Bangkok	th1.vpn.goldenfrog.com
Turkey – Istanbul	tr1.vpn.goldenfrog.com
Taiwan – Taipei	tw1.vpn.goldenfrog.com
Ukraine – Kiev	ua1.vpn.goldenfrog.com









Uruguay – Montevideo	uy1.vpn.goldenfrog.com
Vietnam – Hanoi	vn1.vpn.goldenfrog.com

DD-WRT Router Setup for VyprVPN

Navigate to Services > VPN

VyprVPN offers two different Encryption levels:

Default Encryption (Blowfish-CBC) typically provides faster speeds.

Strong Encryption (AES-256) provides stronger encryption.

Follow the table below of the one that fits your needs.

Enter VyprVPN settings (Default Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change VyprVPN connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1194

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

Blowfish-CBC

Hash Algorithm

SHA1

User Pass Authentication

Enable

Username

Enter the Username you successfully logged in to your VyprVPN account with.

Password

Enter the Password you successfully logged in to your VyprVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
keepalive 10 60
persist-key
persist-tun
persist-remote-ip
nobind

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Enter VyprVPN settings (Strong Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change VyprVPN connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

443

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA256

User Pass Authentication

Enable

Username

Enter the Username you successfully logged in to your VyprVPN account with.

Password

Enter the Password you successfully logged in to your VyprVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
keepalive 10 60
persist-key
persist-tun
persist-remote-ip
nobind
tls-cipher TLS-DHE-RSA-WITH-AES-256-CBC-SHA

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing. Learn more here.

CA Cert

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful VyprVPN connection

Navigate to the Status > OpenVPN

You should now see a CONNECTED SUCCESS message.
Visit to WhatIsMyIPAddress to verify your new IP address and virtual location.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the VyprVPN server

Copy the new VyprVPN server address from the above server list.
Paste the server into the Server IP/Name field and Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

PrivateInternetAccess (PIA) Manual OpenVPN Setup

TeamFlashRouters · Apr 5, 2019 ·

Preparing for Manual PIA Setup

Verify your PIA login information

If you are not already a PIA user Sign Up Now.

Log in to your account on the PIA website.

PIA Server Addresses

The below servers are the only servers compatible with PIA router connections. Dedicated IP Addresses are not able to connect via routers.

United States

us-california.privacy.network
us-newjersey.privacy.network
us-chicago.privacy.network
us-texas.privacy.network
us-florida.privacy.network
us-seattle.privacy.network
us3.privacy.network
us-siliconvalley.privacy.network
us-newyorkcity.privacy.network
us-washingtondc.privacy.network
us-atlanta.privacy.network
us-houston.privacy.network
us-denver.privacy.network

United Kingdom

uk-london.privacy.network
uk-manchester.privacy.network

Canada

ca-toronto.privacy.network
ca-montreal.privacy.network

Australia

au-sydney.privacy.network
aus-melbourne.privacy.network
aus-perth.privacy.network

Germany

de-berlin.privacy.network
de-frankfurt.privacy.network

Rest of the World

ae.privacy.network
austria.privacy.network
dz.privacy.network
ad.privacy.network
ar.privacy.network
yerevan.privacy.network
bahamas.privacy.network
bangladesh.privacy.network
brussels.privacy.network
sofia.privacy.network
cambodia.privacy.network
china.privacy.network
cyprus.privacy.network
czech.privacy.network
denmark.privacy.network
egypt.privacy.network
fi.privacy.network
france.privacy.network
georgia.privacy.network
greenland.privacy.network
hungary.privacy.network
is.privacy.network
in.privacy.network
iran.privacy.network
ireland.privacy.network
man.privacy.network
israel.privacy.network
italy.privacy.network
japan.privacy.network
kazakhstan.privacy.network
liechtenstein.privacy.network
lu.privacy.network
macau.privacy.network
malta.privacy.network
mexico.privacy.network
md.privacy.network
monaco.privacy.network
mongolia.privacy.network
montenegro.privacy.network
morocco.privacy.network
nl-amsterdam.privacy.network
nz.privacy.network
nigeria.privacy.network
no.privacy.network
panama.privacy.network
philippines.privacy.network
poland.privacy.network
qatar.privacy.network
ro.privacy.network
rs.privacy.network
saudiarabia.privacy.network
spain.privacy.network
srilanka.privacy.network
sweden.privacy.network
swiss.privacy.network
sg.privacy.network
tr.privacy.network
taiwan.privacy.network
ua.privacy.network
venezuela.privacy.network
vietnam.privacy.network
za.privacy.network

DD-WRT Router Setup for PIA

Navigate to Services > VPN

PIA offers two different Encryption levels.
Default Encryption (AES-128) typically provides faster speeds.
Strong Encryption (AES-256) provides stronger encryption.
Follow the table below of the one that fits your needs.

Enter PIA settings (Default Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change PIA connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1198

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-128-CBC

Hash Algorithm

SHA1

First Data Cipher

Not set

Second Data Cipher

Not set

Third Data Cipher

Not set

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your PIA account with.

Password

Enter the Password you successfully logged in to your PIA account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Disabled

NAT

Enable

Firewall Protection

Enable

Additional Config

persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Enter PIA settings (Strong Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change PIA connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1197

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA256

First Data Cipher

Not set

Second Data Cipher

Not set

Third Data Cipher

Not set

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your PIA account with.

Password

Enter the Password you successfully logged in to your PIA account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful PIA connection

Navigate to Status > OpenVPN

You should now see a CONNECTED SUCCESS message.
Visit PIA’s IP Check to verify your new IP address and virtual location.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the PIA server

Copy the new PIA server address from the above server list.
Paste the server into the Server IP/Name field.
Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN TP-Link OpenVPN Setup

TeamFlashRouters · Apr 16, 2024 ·

Preparing for NordVPN TP-Link Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

3. Enter in the verification code that was sent to your email.

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

Download your NordVPN .ovpn file

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

TP-Link Router Setup for NordVPN

1. Navigate to the Advanced tab.

2. Navigate to the VPN Client tab.

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

4. Click the Add button in the Server List area.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the NordVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

Verify a successful NordVPN connection

You should now see a CONNECTED message.
Visit NordVPN’s IP Check to verify your new IP address and virtual location.

How to change the NordVPN server

Follow the steps at the top of the page to obtain a new .ovpn file.
Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Teamviewer FAQ and Setup

TeamFlashRouters · May 30, 2019 ·

We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.

What is a Teamviewer session?

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

Do I qualify for a Teamviewer session?

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

How do I schedule a Teamviewer session?

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Recommended computer and network setup

What computer should I use for Teamviewer?

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

I have a Dual Router Setup and a computer with WiFi and Ethernet

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

Connect via wireless to the other router.
Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

I have a Dual Router Setup and a computer with WiFi only

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

Obtaining a USB to Ethernet adapter is ideal.
If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

I have a Single Router Setup and a computer with WiFi and Ethernet

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

I have a Single Router Setup and a computer with WiFi only

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

Obtaining a USB to Ethernet adapter is ideal.
If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

How do I download Teamviewer?

Windows

Download Teamviewer for Windows.
Open the Teamviewer application.
Email the User ID and Password (example displayed below) to your existing email thread or our live chat.

Mac

Download Teamviewer for Mac.
Open the Teamviewer application.
Email the User ID and Password (example displayed below) to your existing email thread or our live chat.

Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Mac

When should I provide FlashRouters with my Teamviewer User ID and Password?

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.

PureVPN Manual OpenVPN Setup

TeamFlashRouters · Apr 16, 2019 ·

Preparing for Manual PureVPN Setup

Verify your PureVPN login information

If you are not already an PureVPN user Sign Up Now.

Log in to your account on the PureVPN website.

Navigate to the Home page and note the VPN username on this page. You will need this specific username later on in the configuration process.
Ex: purevpn0s1234567

PureVPN Server Addresses

View a full list of PureVPN servers.

United States

Miami:
usfl1-ovpn-udp.pointtoserver.com

Seattle:
ussa-ovpn-udp.pointtoserver.com

Houston:
ustx1-ovpn-tcp.pointtoserver.com

Georgia:
usga1-ovpn-udp.pointtoserver.com

New Jersey:
usnj1-ovpn-udp.pointtoserver.com

Washington:
uswdc1-ovpn-udp.pointtoserver.com

Chicago:
usil1-ovpn-udp.pointtoserver.com

Phoenix:
usphx1-ovpn-udp.pointtoserver.com

Los Angeles:
usla1-ovpn-udp.pointtoserver.com

Virginia:
vlbr-usvc1-ovpn-udp.pointtoserver.com

San Francisco:
vlsa-ussf1-ovpn-udp.pointtoserver.com

New York:
usny1-ovpn-udp.pointtoserver.com

Ohio:
vleu-usoh1-ovpn-udp.pointtoserver.com

United Kingdom

London:
ukl1-ovpn-udp.pointtoserver.com

Gosport:
ukg1-ovpn-udp.pointtoserver.com

Maidenhead:
ukm1-ovpn-udp.pointtoserver.com

Manchester:
vlus-uk-man1-ovpn-udp.pointtoserver.com

Leicester:
vlap-ukle1-ovpn-udp.pointtoserver.com

DD-WRT Router Setup for PureVPN

Navigate to Services > VPN

Enter PureVPN settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change PureVPN connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA1

Userpass Authentication

Enable

Username

Enter the Username you noted from the Home page above.
Ex: purevpn0s1234567

Password

Enter the Password you successfully logged in to your PureVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

TLS Auth Key

-----BEGIN OpenVPN Static key V1-----
e30af995f56d07426d9ba1f824730521
d4283db4b4d0cdda9c6e8759a3799dcb
7939b6a5989160c9660de0f6125cbb1f
585b41c074b2fe88ecfcf17eab9a33be
1352379cdf74952b588fb161a93e13df
9135b2b29038231e02d657a6225705e6
868ccb0c384ed11614690a1894bfbeb2
74cebf1fe9c2329bdd5c8a40fe882062
4d2ea7540cd79ab76892db51fc371a3a
c5fc9573afecb3fffe3281e61d72e915
79d9b03d8cbf7909b3aebf4d90850321
ee6b7d0a7846d15c27d8290e031e951e
19438a4654663cad975e138f5bc5af89
c737ad822f27e19057731f41e1e254cc
9c95b7175c622422cde9f1f2cfd3510a
dd94498b4d7133d3729dd214a16b27fb
-----END OpenVPN Static key V1-----

Additional Config

tls-cipher “DEFAULT:@SECLEVEL=0”

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful PureVPN connection

Navigate to Status > OpenVPN

You should now see a CONNECTED SUCCESS message.
Visit PureVPN’s website to verify your new IP address, virtual location, and status as Protected at the top of the page.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the PureVPN server

Copy the new PureVPN server address from the above server list.
Paste the server into the Server IP/Name field.
Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Parental Controls on Roqos

Dave · Dec 16, 2021 ·

The Roqos Core includes a suite of user access settings which can be used as Parental Controls.
You can create individual user profiles and assign specific devices. Using these profiles you can restrict access, block certain content, or even monitor internet usage if you choose to do so.

Create User Profiles

Using the navigation pane on the left of the screen, select USERS.
Select the ADD USER button at the top of the menu.
Create a name to identify the user. You may also add a photo or picture to associate with this user however this is optional.
Select the SAVE button at the bottom of the menu.

Assign Devices

Once you have created a user, you must assign one or more devices to the user.
Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
You are now in the USER/GROUP PROFILE menu.

Select DEVICES.
Select ADD DEVICE.

The ADD DEVICES menu lists all devices which are currently or previously connected to the Roqos. You cannot assign a device to a user unless it has been connected to the Roqos.
Use the check box to select one or more devices and then select the SAVE button to assign the device to the user.

A device can only be assigned to one user. Access restrictions you place on a user such as scheduled internet access or content restriction will apply to all devices assigned to that user regardless of who in your home is actually using the device at that time.

Turn Off Internet Access

Using the navigation pane on the left of the screen, select USERS. Choose a user from the list
You are now in the USER/GROUP PROFILE menu
Use the PAUSE button next to the user’s name to halt all internet access to the devices assigned to this user. Conversely, you can restore internet access by pushing the PLAY button here as well.

Schedule Internet Access

Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
You are now in the USER/GROUP PROFILE menu.
Select SCHEDULE PAUSES. You can create multiple schedules for each user to pause their internet access on a daily recurring basis for every day of the week.

Enable Content Filters

Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
You are now in the USER/GROUP PROFILE menu.
Select FILTER. Use existing category and content filters provided by Roqos and customize with your own blocked and allowed site lists.
Select SAVE.

Monitor Internet Usage

Using the navigation pane on the left of the screen, select USERS. Choose a user from the list.
You are now in the USER/GROUP PROFILE menu.
Select USAGE HISTORY. Access usage data for all devices assigned to this user. This includes websites visited and activity times.

Please note that in order to collect device information, you must enable this functionality on your Roqos. It is disabled by default.

Using the navigation pane on the left of the screen, select ADVANCED SETTINGS.
Select MISCELLANEOUS.
Activate the COLLECT USER INTERNET USAGE and COLLECT DEVICE DATA USAGE options.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

NordVPN Cudy OpenVPN Setup

TeamFlashRouters · Feb 29, 2024 ·

Preparing for NordVPN Cudy Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

3. Enter in the verification code that was sent to your email.

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

Download your NordVPN .ovpn file

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

Cudy Router Setup for NordVPN

Login to Cudy firmware settings in a browser on any computer or smart device connected to the Cudy FlashRouter’s network.

1. Click General Settings.

2. Click VPN.

3. Toggle the Enable switch to On.

4. Select OpenVPN Client from the Protocol dropdown.

5. Click Browse and select the .ovpn file you downloaded earlier. You should see the server file name listed next to Current Config File after doing so.

6. Enter your NordVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your NordVPN email login and password.

Cudy NordVPN enter username and password

7. Click Save & Apply at the bottom of the page.

Verify a successful NordVPN connection

You should now see a CONNECTED message.
Visit NordVPN’s IP Check to verify your new IP address and virtual location.

How to change the NordVPN server

Follow the steps at the top of the page to obtain a new .ovpn file.
Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish Setup for Privacy Hero

TeamFlashRouters · Sep 23, 2025 ·

Privacy Hero supports IPVanish VPN through WireGuard (recommended) and OpenVPN. Both are configured in Privacy Hero using the Custom VPN provider option. You will need an active IPVanish VPN subscription and the configuration file for the protocol and server location you select.

Choose your method: WireGuard uses a generated .conf file and generally provides better performance. OpenVPN uses a downloaded .ovpn file plus your IPVanish VPN username and password.

Privacy Hero is cloud-managed. You can sign in and adjust VPN settings from a computer, phone, or tablet connected to any internet connection. You do not need to be on the Privacy Hero WiFi network to configure the router.

Download an IPVanish WireGuard Configuration (Recommended)

Use the WireGuard configuration generator in your IPVanish account to create a server file for your router. A generated WireGuard file contains the connection keys and server details, so keep it private.

Open the IPVanish account sign-in page and log in.
Open WireGuard in the account navigation to access the WireGuard Configuration Generator.
Select your preferred IPVanish server location and choose Generate to download the WireGuard configuration file. Save the downloaded .conf file to the device you are using for setup.

Important: Do not publicly share your WireGuard configuration file. To switch server locations later, generate and upload a new configuration.

Add IPVanish WireGuard to Privacy Hero

Sign in to the Privacy Hero dashboard at app.privacyhero.com.
Open the VPN section, select Change beside the provider, and choose Custom.
Choose WireGuard and upload the IPVanish .conf file you just generated.
Click Save to apply the settings. Wait for Privacy Hero to report Connected.

Privacy Hero Custom WireGuard configuration with WireGuard file upload

WireGuard authentication is contained in the generated configuration file; there is no separate OpenVPN username/password step in this method.

Download an IPVanish OpenVPN Configuration File

OpenVPN is a good alternative if WireGuard is unavailable or fails to connect on your network. It requires an IPVanish .ovpn configuration file and VPN login credentials.

Open the IPVanish OpenVPN server configuration list.
Download an .ovpn file for your preferred available server location. If IPVanish provides both UDP and TCP files, start with UDP and keep a TCP file as a fallback.
Have your IPVanish account username and password available for the OpenVPN setup. Use the credentials accepted by your IPVanish VPN account; these are not Privacy Hero login credentials.

If the linked server directory has changed, check the latest manual OpenVPN configuration downloads offered by IPVanish before selecting a file.

Add IPVanish OpenVPN to Privacy Hero

Sign in at app.privacyhero.com and open VPN.
Select Change, choose Custom, and select OpenVPN.
Upload the IPVanish .ovpn file you downloaded.
Enter your IPVanish username and password in the Custom OpenVPN fields. Do not enter the Privacy Hero account login.
Click Save and wait for the connection status to show Connected.

Privacy Hero Custom OpenVPN configuration showing server file upload and username and password fields

Tip: If OpenVPN UDP times out or cannot connect, try an available IPVanish OpenVPN TCP configuration or another server location.

Verify Your IPVanish VPN Connection

After Privacy Hero displays Connected, verify that a device on the router is actually using IPVanish.

Connect the device you want to test to the Privacy Hero WiFi or LAN network.
Temporarily disconnect any IPVanish app, other VPN app, or device-level VPN connection on that device so you test the router VPN alone.
Open a new private/incognito browser window and visit IPVanish What Is My IP Address.
Confirm that your public IP address and approximate location correspond to the VPN server you selected.

Note: Privacy Hero settings can be managed remotely, but the device used for this IP test must be on the Privacy Hero network.

Streaming Relocation and Your VPN Location

If Streaming Relocation is enabled for a supported streaming service, that service may use the configured Streaming Relocation location instead of the IPVanish server location. See Privacy Hero Streaming Relocation.

IPVanish Not Connecting?

If Privacy Hero remains on Connecting, displays Failed, or reports a timeout, check the following:

Make sure your IPVanish subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
For WireGuard, generate a fresh configuration from your IPVanish account and upload that .conf file again.
For OpenVPN, confirm your IPVanish username/password and upload a fresh .ovpn file for a different server.
Try a different server location. With OpenVPN, also try switching between available UDP and TCP files.
Temporarily disable the Privacy Hero VPN connection and test normal internet access. If enabled, temporarily turn off the VPN Kill Switch for this test, then restore your preferred Kill Switch setting.
Check whether a device-level VPN app, private DNS, proxy, or security software is interfering with the router VPN connection.

VPN Disconnected and No Internet?

The VPN Kill Switch can intentionally block internet access when the VPN disconnects. Review Privacy Hero VPN Kill Switch Setup.

VPN Connected but One Device Shows the Wrong IP?

If only one device shows an unexpected IP address, look for another VPN app, iCloud Private Relay, Private DNS, browser proxy/DNS settings, or security software on that device. See Device Settings That Can Interfere With Your Router VPN.

Related Privacy Hero Guides

ExpressVPN Merlin OpenVPN Setup

TeamFlashRouters · Jan 11, 2023 ·

Preparing for ExpressVPN Merlin Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

Merlin Router Setup for ExpressVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

2. Navigate to the VPN Client tab.

3. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

7. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

8. Click Apply at the bottom of the page.

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Verify a successful ExpressVPN connection

You should now see a CONNECTED message.
Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

How to change the ExpressVPN server

Copy the new ExpressVPN server address from the below server list.
Paste the server into the Server Address field.
Click Apply at the bottom of the page.

ExpressVPN Server Addresses

Americas

usa-atlanta-ca-version-2.expressnetw.com
usa-boston-ca-version-2.expressnetw.com
usa-chicago-ca-version-2.expressnetw.com
usa-dallas-ca-version-2.expressnetw.com
usa-dallas-2-ca-version-2.expressnetw.com
usa-denver-ca-version-2.expressnetw.com
usa-kansascity-ca-version-2.expressnetw.com
usa-losangeles-ca-version-2.expressnetw.com
usa-losangeles-1-ca-version-2.expressnetw.com
usa-losangeles-2-ca-version-2.expressnetw.com
usa-losangeles-3-ca-version-2.expressnetw.com
usa-los-angeles-4-ca-version-2.expressnetw.com
usa-miami-ca-version-2.expressnetw.com
usa-miami-2-ca-version-2.expressnetw.com
usa-minneapolis-ca-version-2.expressnetw.com
usa-newjersey-1-ca-version-2.expressnetw.com
usa-newjersey-3-ca-version-2.expressnetw.com
usa-newyork-ca-version-2.expressnetw.com
us-new-york-2-ca-version-2.expressnetw.com
usa-phoenix-ca-version-2.expressnetw.com
usa-saltlakecity-ca-version-2.expressnetw.com
usa-sanfrancisco-ca-version-2.expressnetw.com
usa-sanjose-ca-version-2.expressnetw.com
usa-seattle-ca-version-2.expressnetw.com
usa-tampa-1-ca-version-2.expressnetw.com
usa-virginia-ca-version-2.expressnetw.com
usa-washingtondc-ca-version-2.expressnetw.com
usa-washingtondc-2-ca-version-2.expressnetw.com
canada-montreal-ca-version-2.expressnetw.com
canada-toronto-ca-version-2.expressnetw.com
canada-toronto-2-ca-version-2.expressnetw.com
canada-vancouver-ca-version-2.expressnetw.com
mexico-ca-version-2.expressnetw.com
argentina-ca-version-2.expressnetw.com
brazil-ca-version-2.expressnetw.com
brazil-2-ca-version-2.expressnetw.com
chile-ca-version-2.expressnetw.com
colombia-ca-version-2.expressnetw.com
costarica-ca-version-2.expressnetw.com
ecuador-ca-version-2.expressnetw.com
guatemala-ca-version-2.expressnetw.com
panama-ca-version-2.expressnetw.com
peru-ca-version-2.expressnetw.com
uruguay-ca-version-2.expressnetw.com
venezuela-ca-version-2.expressnetw.com

Europe

uk-berkshire-ca-version-2.expressnetw.com
uk-berkshire-2-ca-version-2.expressnetw.com
uk-docklands-ca-version-2.expressnetw.com
uk-east-london-ca-version-2.expressnetw.com
uk-kent-ca-version-2.expressnetw.com
uk-london-ca-version-2.expressnetw.com
france-paris-1-ca-version-2.expressnetw.com
france-paris-2-ca-version-2.expressnetw.com
france-strasbourg-ca-version-2.expressnetw.com
germany-darmstadt-ca-version-2.expressnetw.com
germany-frankfurt-1-ca-version-2.expressnetw.com
germany-frankfurt-2-ca-version-2.expressnetw.com
germany-nuremberg-ca-version-2.expressnetw.com
italy-cosenza-ca-version-2.expressnetw.com
italy-milan-ca-version-2.expressnetw.com
netherlands-amsterdam-ca-version-2.expressnetw.com
netherlands-rotterdam-ca-version-2.expressnetw.com
netherlands-thehague-ca-version-2.expressnetw.com
spain-barcelona-ca-version-2.expressnetw.com
spain-ca-version-2.expressnetw.com
sweden-ca-version-2.expressnetw.com
sweden-2-ca-version-2.expressnetw.com
switzerland-ca-version-2.expressnetw.com
switzerland-2-ca-version-2.expressnetw.com
albania-ca-version-2.expressnetw.com
andorra-ca-version-2.expressnetw.com
armenia-ca-version-2.expressnetw.com
austria-ca-version-2.expressnetw.com
azerbaijan-ca-version-2.expressnetw.com
belarus-ca-version-2.expressnetw.com
belgium-ca-version-2.expressnetw.com
bosniaandherzegovina-ca-version-2.expressnetw.com
bulgaria-ca-version-2.expressnetw.com
croatia-ca-version-2.expressnetw.com
cyprus-ca-version-2.expressnetw.com
czechrepublic-ca-version-2.expressnetw.com
denmark-ca-version-2.expressnetw.com
estonia-ca-version-2.expressnetw.com
finland-ca-version-2.expressnetw.com
georgia-ca-version-2.expressnetw.com
greece-ca-version-2.expressnetw.com
hungary-ca-version-2.expressnetw.com
iceland-ca-version-2.expressnetw.com
ireland-ca-version-2.expressnetw.com
isleofman-ca-version-2.expressnetw.com
jersey-ca-version-2.expressnetw.com
latvia-ca-version-2.expressnetw.com
liechtenstein-ca-version-2.expressnetw.com
lithuania-ca-version-2.expressnetw.com
luxembourg-ca-version-2.expressnetw.com
macedonia-ca-version-2.expressnetw.com
malta-ca-version-2.expressnetw.com
moldova-ca-version-2.expressnetw.com
monaco-ca-version-2.expressnetw.com
montenegro-ca-version-2.expressnetw.com
norway-ca-version-2.expressnetw.com
poland-ca-version-2.expressnetw.com
portugal-ca-version-2.expressnetw.com
romania-ca-version-2.expressnetw.com
serbia-ca-version-2.expressnetw.com
slovakia-ca-version-2.expressnetw.com
slovenia-ca-version-2.expressnetw.com
ukraine-ca-version-2.expressnetw.com

Asia Pacific

australia-brisbane-ca-version-2.expressnetw.com
australia-melbourne-ca-version-2.expressnetw.com
australia-perth-ca-version-2.expressnetw.com
australia-sydney-ca-version-2.expressnetw.com
australia-sydney-2-ca-version-2.expressnetw.com
australia-sydney-3-ca-version-2.expressnetw.com
hongkong-2-ca-version-2.expressnetw.com
hongkong4-ca-version-2.expressnetw.com
hongkong-1-ca-version-2.expressnetw.com
japan-tokyo-1-ca-version-2.expressnetw.com
japan-tokyo-2-ca-version-2.expressnetw.com
india-chennai-ca-version-2.expressnetw.com
india-mumbai-1-ca-version-2.expressnetw.com
singapore-cbd-ca-version-2.expressnetw.com
singapore-jurong-ca-version-2.expressnetw.com
southkorea-ca-version-2.expressnetw.com
southkorea2-ca-version-2.expressnetw.com
bangladesh-ca-version-2.expressnetw.com
bhutan-ca-version-2.expressnetw.com
brunei-ca-version-2.expressnetw.com
cambodia-ca-version-2.expressnetw.com
indonesia-ca-version-2.expressnetw.com
kazakhstan-ca-version-2.expressnetw.com
kyrgyzstan-ca-version-2.expressnetw.com
laos-ca-version-2.expressnetw.com
macau-ca-version-2.expressnetw.com
malaysia-ca-version-2.expressnetw.com
mongolia-ca-version-2.expressnetw.com
myanmar-ca-version-2.expressnetw.com
nepal-ca-version-2.expressnetw.com
newzealand-ca-version-2.expressnetw.com
pakistan-ca-version-2.expressnetw.com
ph-via-sing-ca-version-2.expressnetw.com
srilanka-ca-version-2.expressnetw.com
taiwan-3-ca-version-2.expressnetw.com
thailand-ca-version-2.expressnetw.com
vietnam-ca-version-2.expressnetw.com

Middle East and Africa

algeria-ca-version-2.expressnetw.com
israel-ca-version-2.expressnetw.com
kenya-ca-version-2.expressnetw.com
southafrica-ca-version-2.expressnetw.com

Merlin ExpressVPN change server location

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Windscribe Manual OpenVPN Setup

TeamFlashRouters · Apr 25, 2019 ·

Preparing for Manual Windscribe Setup

Verify your Windscribe login information

If you are not already an Windscribe user Sign Up Now.

1. Log in to your account on the Windscribe website.

2. Click on the Download link at the top of the page.

3. Scroll down to the Config Generators section and Click on the OpenVPN link.

Windscribe Website - Generate OpenVPN Configuration Files

4. Click on Get Credentials and copy the Username and Password. This information will be used later on in the configuration.

Windscribe Website OpenVPN Specific Username and Password

Windscribe Server Addresses

United States

US East:
us-east.windscribe.com
US West:
us-west.windscribe.com
US Windflix:
wf-us.windscribe.com

Canada

Canada:
ca.windscribe.com
Canada West:
ca-west.windscribe.com

Additional Servers

Australia:
au.windscribe.com
Austria:
at.windscribe.com
Belgium:
be.windscribe.com
Brazil:
br.windscribe.com
Bulgaria:
bg.windscribe.com
Czech Republic:
cz.windscribe.com
Denmark:
dk.windscribe.com
Egypt:
eg.windscribe.com
Finland:
fi.windscribe.com
France:
fr.windscribe.com
Germany:
de.windscribe.com
Hong Kong:
hk.windscribe.com
Hungary:
hu.windscribe.com
India:
in.windscribe.com
Ireland:
ie.windscribe.com
Italy:
it.windscribe.com
Japan:
jp.windscribe.com
Latvia:
lv.windscribe.com
Luxemburg:
lu.windscribe.com
Malaysia:
my.windscribe.com
Mexico:
mx.windscribe.com
Netherlands:
nl.windscribe.com
Norway:
no.windscribe.com
Poland:
pl.windscribe.com
Romania:
ro.windscribe.com
Russia:
ru.windscribe.com
Singapore:
ch.windscribe.com
South Africa:
za.windscribe.com
South Korea:
kr.windscribe.com
Spain:
es.windscribe.com
Sweden:
se.windscribe.com
Switzerland:
ch.windscribe.com
Taiwan:
tw.windscribe.com
Turkey:
tr.windscribe.com
Ukraine:
ua.windscribe.com
United Kingdom:
uk.windscribe.com

DD-WRT Router Setup for Windscribe

Navigate to Services > VPN

Enter Windscribe settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and Paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change Windscribe connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

443

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA512

User Pass Authentication

Enable

Username

Enter your OpenVPN specific Username.

Password

Enter your OpenVPN specific Password.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

TLS Auth Key

-----BEGIN OpenVPN Static key V1-----
5801926a57ac2ce27e3dfd1dd6ef8204
2d82bd4f3f0021296f57734f6f1ea714
a6623845541c4b0c3dea0a050fe6746c
b66dfab14cda27e5ae09d7c155aa554f
399fa4a863f0e8c1af787e5c602a801d
3a2ec41e395a978d56729457fe6102d7
d9e9119aa83643210b33c678f9d4109e
3154ac9c759e490cb309b319cf708cae
83ddadc3060a7a26564d1a24411cd552
fe6620ea16b755697a4fc5e6e9d0cfc0
c5c4a1874685429046a424c026db672e
4c2c492898052ba59128d46200b40f88
0027a8b6610a4d559bdc9346d33a0a6b
08e75c7fd43192b162bfd0aef0c716b3
1584827693f676f9a5047123466f0654
eade34972586b31c6ce7e395f4b478cb
-----END OpenVPN Static key V1-----

Additional Config

tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful VPN connection

Navigate to Status > OpenVPN

You should now see a CONNECTED SUCCESS message.
Visit WhatIsMyIPAddress to verify your new IP address, virtual location, and status as Protected at the top of the page.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the Windscribe server

Copy and paste the server IP Address from the server list above into the Server IP/Name field.
Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How do I reset and reconfigure my ExpressVPN/Aircove FlashRouter?

TeamFlashRouters · Mar 16, 2022 ·

When is a router reset needed?

A reset of the FlashRouter should only be performed in the following instances:

You have exhausted all other troubleshooting methods and cannot access your router settings.
Password to access the FlashRouter’s settings are not working.
Power light on the router is blinking steadily.
Router is not accessible after upgrading the firmware

Reset Router

Asus FlashRouters:

While the router is powered off press and hold the WPS button on the back or side of the router. Power up the router while continuing to hold the WPS. Continue to hold for 15 seconds as the router powers on (note this could be up to 45 seconds on some models before lights flash).
You will see the lights on the router flashing steadily and this is how you know you have reset the router.
Let the router sit for about a minute and then reboot the router.

Aircove, Linksys and Netgear FlashRouters:

While the router is plugged in, find the reset button located on the back of the router. You will need a pin or pencil to hold down the button for 15 seconds.
You will see the lights on the back of the router flash simultaneously and this is how you know you have reset the router.
Let the router sit for about a minute and then reboot the router.

Access Router Settings

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

The wireless network will appear as “Aircove”, “Linksys##”, “Netgear##”, or “Asus” and the password to join the network will be the default wireless password printed on the bottom of the router.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

3. Click Get Started on the ExpressVPN page that is displayed.

4a. If your FlashRouter is wired to the Internet correctly then you will be prompted to enter your ExpressVPN Activation Code found in your ExpressVPN account. Paste that in and click Sign in to ExpressVPN.

4b. If your FlashRouter is not wired correctly or is not receiving Internet properly make sure you are wired as detailed in the diagram that appears. If you are stuck at this screen we recommend powering off your ISP modem and any other router that the ExpressVPN FlashRouter is wired to and then powering them back up one by one.

Proceed with step “4a” above once the router is receiving Internet and you are prompted to enter the Activation Code.

5. Select if you want to share anonymous crash report data with ExpressVPN to help them improve the firmware for future releases.

6. Set the WiFi name and password your wireless devices will use to connect to the FlashRouter’s network. Make sure the WiFi name is unique and not a duplicate of an existing WiFi name if you change it. You can also leave it as the default information if you like. Click Continue.

7. Enter the admin password you will use to access the ExpressVPN router settings. Be sure to TYPE CAREFULLY when setting the admin password as a typo will result in needing to reset the router again. Note this password in a secure location or commit it to memory.

8. Your ExpressVPN FlashRouter is now fully setup!

NordVPN Manual OpenVPN Setup

TeamFlashRouters · Apr 8, 2019 ·

Preparing for Manual NordVPN Setup

Verify your NordVPN login information

If you are not already an NordVPN user Sign Up Now.

Log in to your account on the NordVPN website.

NordVPN Server Addresses

For a NordVPN server recommendation visit their Recommend Server page.

Once you have selected the server you want to connect to, download the UDP .ovpn file containing the Server IP Address, TLS Auth Key, and CA Cert referenced below.

Open the .ovpn file that is downloaded to your computer with NotePad++ for Windows or TextEdit for Apple. You will only need the Server IP Address, TLS Auth Key, and CA Cert from this file. All NordVPN servers and .ovpn files have different IP Addresses, keys, and certificates.

DD-WRT Router Setup for NordVPN

Navigate to Services > VPN

Enter NordVPN settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

At the top of the .ovpn file you downloaded above, there is a line e.g.:
remote 206.226.72.27 1194
206.226.72.27 is your NordVPN server IP address. Enter the IP Address in this field.

Port

1194

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA512

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your NordVPN account with.

Password

Enter the Password you successfully logged in to your NordVPN account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

TLS Auth Key

In the .ovpn file copy and paste all contents in between the <tls-auth> and </tls-auth> lines from your .ovpn file starting and ending with:
—–BEGIN OpenVPN Static key V1—–
…
—–END OpenVPN Static key V1—–

Additional Config

tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

In the .ovpn file Copy and Paste all contents in between the <ca> and </ca> lines from your .ovpn file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful NordVPN connection

Navigate to Status > OpenVPN

You should now see a CONNECTED SUCCESS message.
Visit NordVPN’s website to verify your new IP address, virtual location, and status as Protected at the top of the page.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the NordVPN server

Download and open a new .ovpn file from NordVPN.
Copy and paste the server IP Address into the Server IP/Name field.
Copy and paste the TLS Auth Key into the TLS Auth Key field.
Copy and paste the CA Cert into the CA Cert field.
Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Hotspot Shield Manual OpenVPN Setup

TeamFlashRouters · Jul 15, 2020 ·

Preparing for Manual Hotspot Shield Setup

Obtain your Hotspot Shield OpenVPN Information

If you are not already a Hotspot Shield user Sign Up Now.

1. Log in to your account on the Hotspot Shield website.

2. Click Hotspot Shield on the left side navigation.

3. Under Choose your device click Router.

4. In the Set up your router section Select your desired virtual location and then click Download file.

Open the file that was downloaded with NotePad++ for Windows or TextEdit for Apple. You only need the <cert> and <key> from the .ovpn file. All Hotspot Shield servers have different keys and certificates.

Hotspot Shield - Download Configuration File

5. Copy the VPN Username, and Password that appear under Step 2 to a notepad, you will need this information later in the setup process.

Hotspot Shield - OpenVPN username and password

DD-WRT Router Setup for Hotspot Shield

Navigate to Services > VPN

Enter Hotspot Shield settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

At the top of the .ovpn file you downloaded above, there is a line e.g.:
remote universitycalendar.us 8041
universitycalendar.us is your Hotspot Shield server name. Enter the server name in this field.

Port

8041

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-128-CBC

Hash Algorithm

SHA256

User Pass Authentication

Enable

Username

Enter the Username you obtained in your Hotspot Shield account.

Password

Enter the Password you obtained in your Hotspot Shield account.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
remote-random
nobind
tun-mtu 1500
tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun
ping 15
ping-restart 0
reneg-sec 0
remote-cert-tls server

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

—–BEGIN CERTIFICATE—–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=
—–END CERTIFICATE—–
—–BEGIN CERTIFICATE—–
MIIFjTCCA3WgAwIBAgIRANOxciY0IzLc9AUoUSrsnGowDQYJKoZIhvcNAQELBQAw
TzELMAkGA1UEBhMCVVMxKTAnBgNVBAoTIEludGVybmV0IFNlY3VyaXR5IFJlc2Vh
cmNoIEdyb3VwMRUwEwYDVQQDEwxJU1JHIFJvb3QgWDEwHhcNMTYxMDA2MTU0MzU1
WhcNMjExMDA2MTU0MzU1WjBKMQswCQYDVQQGEwJVUzEWMBQGA1UEChMNTGV0J3Mg
RW5jcnlwdDEjMCEGA1UEAxMaTGV0J3MgRW5jcnlwdCBBdXRob3JpdHkgWDMwggEi
MA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQCc0wzwWuUuR7dyXTeDs2hjMOrX
NSYZJeG9vjXxcJIvt7hLQQWrqZ41CFjssSrEaIcLo+N15Obzp2JxunmBYB/XkZqf
89B4Z3HIaQ6Vkc/+5pnpYDxIzH7KTXcSJJ1HG1rrueweNwAcnKx7pwXqzkrrvUHl
Npi5y/1tPJZo3yMqQpAMhnRnyH+lmrhSYRQTP2XpgofL2/oOVvaGifOFP5eGr7Dc
Gu9rDZUWfcQroGWymQQ2dYBrrErzG5BJeC+ilk8qICUpBMZ0wNAxzY8xOJUWuqgz
uEPxsR/DMH+ieTETPS02+OP88jNquTkxxa/EjQ0dZBYzqvqEKbbUC8DYfcOTAgMB
AAGjggFnMIIBYzAOBgNVHQ8BAf8EBAMCAYYwEgYDVR0TAQH/BAgwBgEB/wIBADBU
BgNVHSAETTBLMAgGBmeBDAECATA/BgsrBgEEAYLfEwEBATAwMC4GCCsGAQUFBwIB
FiJodHRwOi8vY3BzLnJvb3QteDEubGV0c2VuY3J5cHQub3JnMB0GA1UdDgQWBBSo
SmpjBH3duubRObemRWXv86jsoTAzBgNVHR8ELDAqMCigJqAkhiJodHRwOi8vY3Js
LnJvb3QteDEubGV0c2VuY3J5cHQub3JnMHIGCCsGAQUFBwEBBGYwZDAwBggrBgEF
BQcwAYYkaHR0cDovL29jc3Aucm9vdC14MS5sZXRzZW5jcnlwdC5vcmcvMDAGCCsG
AQUFBzAChiRodHRwOi8vY2VydC5yb290LXgxLmxldHNlbmNyeXB0Lm9yZy8wHwYD
VR0jBBgwFoAUebRZ5nu25eQBc4AIiMgaWPbpm24wDQYJKoZIhvcNAQELBQADggIB
ABnPdSA0LTqmRf/Q1eaM2jLonG4bQdEnqOJQ8nCqxOeTRrToEKtwT++36gTSlBGx
A/5dut82jJQ2jxN8RI8L9QFXrWi4xXnA2EqA10yjHiR6H9cj6MFiOnb5In1eWsRM
UM2v3e9tNsCAgBukPHAg1lQh07rvFKm/Bz9BCjaxorALINUfZ9DD64j2igLIxle2
DPxW8dI/F2loHMjXZjqG8RkqZUdoxtID5+90FgsGIfkMpqgRS05f4zPbCEHqCXl1
eO5HyELTgcVlLXXQDgAWnRzut1hFJeczY1tjQQno6f6s+nMydLN26WuU4s3UYvOu
OsUxRlJu7TSRHqDC3lSE5XggVkzdaPkuKGQbGpny+01/47hfXXNB7HntWNZ6N2Vw
p7G6OfY+YQrZwIaQmhrIqJZuigsrbe3W+gdn5ykE9+Ky0VgVUsfxo52mwFYs1JKY
2PGDuWx8M6DlS6qQkvHaRUo0FMd8TsSlbF0/v965qGFKhSDeQoMpYnwcmQilRh/0
ayLThlHLN81gSkJjVrPI0Y8xCVPB4twb1PFUd2fPM3sA1tJ83sZ5v8vgFv2yofKR
PB0t6JzUA81mSqM3kxl5e+IZwhYAyO0OTg3/fs8HqGTNKd9BqoUwSRBzp06JMg5b
rUCGwbCUDI0mxadJ3Bz4WxR6fyNpBK2yAinWEsikxqEt
—–END CERTIFICATE—–

Public Client Cert

In the .ovpn file Copy and Paste all contents in between the <cert> and </cert> lines from your .ovpn file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

Private Client Key

In the .ovpn file Copy and Paste all contents in between the <key> and </key> lines from your .ovpn file starting and ending with:
—–BEGIN PRIVATE KEY—–
…
—–END PRIVATE KEY—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful Hotspot Shield connection

Navigate to Status > OpenVPN

You should now see a CONNECTED SUCCESS message.
Visit Hotspot Shield’s website to verify your new IP address and virtual location.

Back up your settings

Navigate to Administration > Backup

Click the Backup button.
A file named nvrambak.bin will be saved to your computer.
You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the Hotspot Shield server

Follow the instructions for obtaining the OpenVPN information from above.
Enter the new Server Address in the Server IP/Name field.
Enter the new Username and Password.
Enter the new Public Client Cert and Private Client Key.
Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Streaming Relocation

TeamFlashRouters · Apr 3, 2023 ·

Use these steps change your location for popular streaming services allowing you to access to regionally restricted content. Privacy Hero uses DNS routing to change your location which is a great way around VPN streaming blocks.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

3. Click the Streaming symbol.

4. Set the Streaming Relocation toggle to On.

Privacy Hero enable Streaming Relocation

5. Click the flag of the country you would like the listed streaming service to use.

This streaming relocation feature will not change your IP address in the way that a VPN does. This is why it is not able to be blocked in the same way that a VPN connection can be.

The listed services on the streaming relocation page will not be connected to VPN even if the Privacy Hero has an active VPN connection. These services are set to bypass the router’s VPN tunnel to avoid streaming blocks.

Toggling the streaming relocation feature On will also relocate many other streaming services automatically. They will be automatically optimized for the best connection with no manual selection needed for:
ABC
Adult Swim
All 4
Apple TV Channels
BBC
Britbox
CBC Gem
CBS Sports
Crackle
DirecTV Stream
DSTV Now
Filmrise
Freeform
Freevee
Frndly TV
F1 TV
FX Now
ITV
MGM+
Molotov.TV
My 5
NBC
NBC Sports
Now E
Now TV
Pandora
Paramount+
PBS
Peacock
Philo
Pluto TV
Showmax
Sling
SonyLIV
S Sports Plus
Starz
Stirr
TBS
Tennis Channel
The CW
Tubi
TVPlayer
Vudu
Xumo
Zattoo

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

TP-Link Change Wireless Channel

TeamFlashRouters · Apr 16, 2024 ·

Follow this guide to change the Wireless channel on your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

4. Click Wireless.

5. Change the Channel setting to the number that you want to use. Click Save.

6. Connect your devices to the wireless network again as they may have been disconnected when making this change.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Privacy Hero Creating User Profiles and Adding Devices to Profiles

TeamFlashRouters · Apr 3, 2023 ·

The Privacy Hero router allows for User Profile creation. Doing so allows you to group different user’s devices together to customize the following rules:

Internet access scheduler (Bedtime settings)
Internet Safe Search
Youtube Safe Search
Block Adult Content

This makes the Privacy Hero a great router option for families and internet addicts.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

2. Enter your Privacy Hero account email and password. Click Login.

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

4. Click Create New Profile.

5. Set the Profile Name, select the Profile Icon, and click Save.

6. Click the name of the User Profile.

7. Select Devices.

8. Select Manage Devices.

9. If you have not already connected your devices to the Privacy Hero network via wireless or ethernet you can do so now. Refresh the page after connecting a new device and it will appear in the list where you can select Move to “Profile Name” to move the device to the appropriate profile. By default new devices are in the Shared profile.

If your devices were already connected to the Privacy Hero network and you are having issues identifying them I would recommend the following steps:

Click the Devices icon.
Select the device in question.
Click Nerd and note down the IP Address of the device.
Go to the network settings of your device where it will display the local IP Address and match that to the IP Address noted in Privacy Hero.

This is how you can identify a device that is not properly named.

10. Now that your devices are assigned you can set the Bedtime Settings (Internet Scheduler) and Safe Surf settings for your new Profile.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here