FlashRouters Support Portal

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How do I upgrade the Asus Merlin firmware of my FlashRouter?

· ·

Download the latest AsusWRT Merlin firmware build for your specific FlashRouter model at the Asus Merlin download website. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available. Click your router model and then select the Release folder.

Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.

Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.

Navigate to Administration > Firmware Upgrade

AsusWRT Merlin Firmware Upgrade

Teamviewer FAQ and Setup

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We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.

What is a Teamviewer session?

A Teamviewer session is the most hands on method of receiving support from FlashRouters.

A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.

We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.

In the session a chat window will appear so we can communicate directly with you in real time.

If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.

Do I qualify for a Teamviewer session?

When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.

Silver Yearly plan comes with one Teamviewer remote support session a year.

Gold Quarterly and Yearly plans come with one session per quarter.

If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com

How do I schedule a Teamviewer session?

We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.

To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.

If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.

Recommended computer and network setup

What computer should I use for Teamviewer?

Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.

Below are the different scenarios from most ideal to least ideal.

I have a Dual Router Setup and a computer with WiFi and Ethernet

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:

  1. Connect via wireless to the other router.
  2. Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.

I have a Dual Router Setup and a computer with WiFi only

If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

I have a Single Router Setup and a computer with WiFi and Ethernet

If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:

  1. Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
  2. We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.

I have a Single Router Setup and a computer with WiFi only

If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:

  1. Obtaining a USB to Ethernet adapter is ideal.
  2. If that is not possible connect to the FlashRouter’s network via wireless.

Session disconnects may occur with no backup Internet connection.

How do I download Teamviewer?

Windows

  1. Download Teamviewer for Windows.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Windows

Mac

  1. Download Teamviewer for Mac.
  2. Open the Teamviewer application.
  3. Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Access Teamviewer User ID and Password for FlashRouters Remote Support Session on Mac

When should I provide FlashRouters with my Teamviewer User ID and Password?

About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.

TP-Link Access Router Settings

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Follow this guide to access the router settings of your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to tplinkwifi.net

TP-Link URL Access

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why is the internet LED red on my router?

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Upon flashing the router from stock manufacturer firmware to DD-WRT firmware many buttons and lights on the router may have altered functionality. With DD-WRT firmware on certain devices a red internet/WAN light means a successful connection. While in factory firmware a red light denotes an issue with your internet connection. For anyone with DD-WRT firmware, this is not something you need to worry about as long as the internet functionality is in fact working.

TP-Link Internet Setup

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Follow this article when you receive your new TP-Link FlashRouter to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port of the TP-Link.

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to tplinkwifi.net

TP-Link URL Access

5. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

6. Verify that your TP-Link FlashRouter is reporting as Internet and WAN Connected.

TP-Link Internet Connected

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

How to fix an Unidentified Network or Limited Connection.

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There are several common reasons that an Unidentified Network or Limited connection message may appear in your device’s network adapter.

  1. Wire the FlashRouter correctly for Internet access. Incorrect wiring is the most common cause of this issue. Make sure you are not wired into the FlashRouter WAN port for access, and make sure the FlashRouter is wired correctly to your main modem or router.
  2. Check that your connected device does not have static settings configured.
  3. Disable and reenable the wireless and/or ethernet adapter on your computer to refresh the network.
  4. Make sure you are not connected to multiple router networks at the same time, via WiFi and wired connection simultaneously.

How do I check for static network settings on my devices?

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Static network settings set on a device from a previous connection will interfere with the FlashRouter’s network. Typically the FlashRouter’s network performs best when connected devices are set to automatically use the FlashRouter’s IP Address and DNS.

Make sure you are connected to the FlashRouter’s network via ethernet or WiFi. Keep in mind these instructions may vary based on your current software version.

Check for Static IP Address in Windows

1.  Open the Window search box, and search “Network Status”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer

2. Select “Change adapter optons”

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 2

3. Right click on the WiFi and/or ethernet adapter and select Properties.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 3

4. Highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.

5. Delete the values entered for IP address, Subnet mask, Default gateway, Preferred DNS server, and Alternate DNS server.

6. Select Obtain an IP address automatically and Obtain DNS server address automatically.

7. Click OK.

Find Static DNS settings for FlashRouter DD-WRT in Windows Computer 4

Check for Static IP Address in Apple / Mac

1. Open System Preferences, and select Network.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer

2. Select the adapter that is connected via ethernet or wireless. This will vary based on your current connection.

3. Select Advanced.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 2

4. Select the TCP/IP tab.

5. Set Configure IPv4 to Automatically.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 4

6. Select the DNS field and highlight any DNS servers you see there. If they can be removed you should click the minus symbol below.

Find Static DNS settings for FlashRouter DD-WRT Using a MAC Computer 5

7. Click OK.

8. Click Apply.

Check for Static IP Address in iOS

1.  Open Settings

2. Select WiFi, and select the blue icon next to your current connection.

Select FlashRouters DD-WRT Wireless Network in order to Check Static IP Network Settings on iOS Mobile Device

3. Make sure Configure IP is set to Automatically.

Check Static IP Network Settings on iOS Mobile Device and set Configure IP to Automatic

Check for Static IP Address in Android

1. From the top of the screen, swipe down to display settings.

2. Select WiFi.

WiFi Icon and Settings in Android Mobile Device

3. Select your current network.

4. Select Advanced.

Advanced Settings Button in Android Mobile Device

5. Make sure that IP settings is set to DHCP.

Check Static IP DHCP Network Settings in Android Mobile Device

Change WiFi name and password on Merlin

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Set a custom WiFi network name and password for your devices to join the Merlin FlashRouter’s network.

Login to Asus Merlin firmware settings in a browser on any computer or smart device.

1. Under General select Network Map.

Merlin Wifi change name and pass

2. In the Network name (SSID) field enter the name you want your Asus WiFi to appear as. This can be the same or different for both 2.4GHz and 5GHz bands. We typically advise setting different names for each so you can connect your streaming devices to the 5GHz band as that is the faster WiFi band.

3. In the WPA-PSK key field enter the password you want to join your devices to the Merlin WiFi network. If your WiFi names are the same for 2.4GHz and 5GHz make sure they have the exact same wireless password set.

4. Click Apply and then rejoin the new wireless network.

Why is my Time Zone set to Europe/Berlin?

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Europe/Berlin is the default Time Zone setting for DD-WRT firmware.

To change this to your location’s actual Time Zone do the following.

Navigate to Setup > Basic Setup

Select your actual Time Zone from the dropdown field. Leave the Server IP/Name field blank.

CLICK APPLY SETTINGS

The network may reboot for a moment. Simply reconnect when it is back up.

Disabling the NTP Client setting will result in the VPN connection not working so we ask that you please leave it enabled at all times.

TP-Link Change Wi-Fi name and password

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Follow this guide to change the Wi-Fi name and password on your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

TP-Link URL Access

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

4. Click Wireless.

TP-Link Wireless tab

5. Change the Network Name (SSID) and Password fields to what you want to use. The SSID should be unique and NOT a duplicate of an existing network. Click Save.

TP-Link Change Wireless name and password

If you want both 2.4GHz and 5GHz networks to be bonded and have the same name click the Smart Connect checkbox.

TP-Link Separate Wifi

6. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

PrivateInternetAccess (PIA) Setup on Roqos

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Preparing for PIA Setup

Obtain your PIA login information

If you are not already an PIA user Sign Up Now.

1. Visit PIA’s website login page.

PIA login

2. Successfully log in with your account information.

Connecting to PIA in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

Roqos VPN Out

3. Click the Connect to box.

Roqos PIA Connect to

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose Private_Internet_Access.

Roqos PIA select provider

Enter your PIA information

In the Username and Password field enter the PIA Username and Password that you logged in with.

Roqos PIA enter username and password

Select a PIA server

Click the Server dropdown and type in or scroll to your preferred server location.

Roqos PIA server select

Click the Save button.

Roqos PIA Save Settings

Connect to PIA

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your PIA connection. Please be patient as the router connects your entire network through VPN.

Roqos VPN Connect

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to PIA or only certain devices.

Roqos PIA Included Devices

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to PIA. Then click Save.

Roqos VPN Include All Devices

If you only want specific devices to connect to PIA while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Roqos VPN Include Selected devices

Verify a successful PIA connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit PIA’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath Private_Internet_Access.

Connect to a different PIA server

To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.

Disconnect from PIA

To disconnect from PIA click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

TP-Link Merge or Separate 2.4GHz and 5GHz Wi-Fi

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Your TP-Link router broadcasts a 2.4GHz and a 5GHz Wi-Fi network. These can be separated to allow you to assign your devices to the network that best suits them or merged into a single network so your devices automatically select the best band to use. Follow this guide to separate or merge your Wi-Fi bands.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

TP-Link URL Access

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

4. Click Wireless.

TP-Link Wireless tab

5. Check the Smart Connect checkbox to merge the two Wi-Fi bands. Uncheck the Smart Connect checkbox to separate the two Wi-Fi bands. If you have the two Wi-Fi bands separated make sure the Network Name (SSID) fields have different names for 2.4GHz and 5GHz bands. Click Save.

TP-Link Merge Wifi
TP-Link Separate Wifi

6. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Shipping FAQs

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Shipping FAQs

General Shipping FAQs

What company do you use for shipping?

For domestic shipping, we offer United State Postal Service (USPS), and a FedEx Expedited 2-3 Day delivery option.

For International shipments, we offer USPS and FedEx.

Where do you ship from?

We ship all packages from our New Jersey warehouse.

How much does shipping cost?

Domestic Customers:

  • Free Standard Shipping 3-10 day Delivery when you purchase a router with any Service Plan.
  • $20 Flat Rate FedEx 2-3 Day Express shipping

International Customers:

  • Pricing for USPS, and FedEx will vary by country. You can see rates on the Shipping Estimate tab on any FlashRouters product page. FlashRouters does not add any internal handling fees to international rates.
  • Note: Customers pay customs, duties, processing fees, and taxes (if applicable).

How fast do you ship?

We aim to ship your purchase within 1-2 business days from the original order date.

There may be a delay of up to 24 hours if our configuration team is unable to configure your router as requested. In these cases, our support team will reach out to you in an attempt to find a solution. If the team does not hear back from you within 24 hours they will ship out the unit to avoid further delays. Keep in mind  our support team will be available to assist if you have any setup issues once you receive your router.

Who pays for shipping?

Domestic customers can choose Free standard shipping. Customers pay shipping costs including customs, duties, processing fees, and taxes (if applicable) for all other options.

Can you ship to my country?

We ship to almost all countries around the world with some exclusions. If you would like to ship to any of these excluded countries, we recommend using PayPal and a Freight forwarding service such as Aramex, MyUS, or Shipito.

Another option if you are located in a country we do not ship to is to purchase a compatible router locally that we can flash remotely for you via our Flash My Router plan. A full list of compatible routers are listed there.

Known excluded countries are:
  • Afghanistan
  • Algeria
  • Angola
  • Bangladesh
  • Benin
  • Bhutan
  • Bosnia & Herzegovina
  • Botswana
  • Brazil
  • Burkina Faso
  • Burundi
  • Cape Verde
  • Central African Republic
  • Chad
  • Comoros
  • Congo – Brazzaville
  • Congo – Kinshasa
  • Cuba
  • Djibouti
  • Egypt
  • Eritrea
  • Eswatini
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea-Bissau
  • India
  • Indonesia
  • Iran
  • Iraq
  • Kenya
  • Kiribati
  • Kosovo
  • Laos
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Malaysia
  • Mali
  • Mauritania
  • Mauritius
  • Mayotte
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Niger
  • Nigeria
  • Niue
  • North Korea
  • Palastinian Territories
  • Russia
  • Rwanda
  • Sao Tome & Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • Somalia
  • Sudan
  • Syria
  • Tajikistan
  • Tanzania
  • Togo
  • Tokelau
  • Tunisia
  • Turkmenistan
  • Tuvalu
  • Uganda
  • Wallis & Futuna
  • Western Sahara
  • Zambia
  • Zimbabwe

2025 - Postal Calendar

We will not be able to ship on the dates below. Your package will be shipped the following business day.

  • New Year’s Day: January-01
  • Martin Luther King Jr. Day: January-20
  • President’s Day: February-17
  • Memorial Day: May-26
  • Independence Day: July-04
  • Labor Day: September-01
  • Columbus Day: October-13
  • Veteran’s Day: November-11
  • Thanksgiving Day: November-27
  • Christmas Eve: December-24
  • New Year’s Eve: December-31

 

2025 Holiday Shipping Deadlines
In order to ensure timely delivery of your packages for the holiday season, please refer to the following shipping deadline dates for the following types of mail.

PLEASE NOTE: All deadlines are at 1PM EST of the designated.

US

  • USPS Priority 12/18
  • USPS APO/FPO/DPO 12/11
  • FedEx 12/21

International

International dates are for estimated delivery dates. However, customs can cause issues and may take longer.

  • Puerto Rico 12/21
  • Canada  12/21
  • Mexico 12/21
  • UK 12/20
  • Hong Kong 12/19
  • Australia 12/19
  • Middle East 12/19

Regardless of your carrier or country, we recommend that you place your holiday orders as soon as possible to ensure timely delivery.

Customs and Expenses

Will there be extra customs charges when my FlashRouter arrives?

There may be additional customs fees incurred based on the local importation laws of your country. You (the recipient) are responsible for all customs fees charged by your country’s customs agency.

Customs charges are NOT factored into the FlashRouters shipping cost.

All customs fees will be a separate charge and must be paid for by the recipient of the package.

We do our best to inform you of possible customs fees to the best of our ability, however we will not accept returns because of refusal to pay these fees.

If we receive a return due to failure to pay customs fees, you will be refunded but ONLY for the price of the FlashRouter. Original Shipping charges will NOT be refunded.

We do our best to make FlashRouters’ shipping quick and affordable but are unable to foresee all customs-related issues. Please be sure to check before ordering if you are concerned with local customs fees.

Do you charge sales tax?

We will charge sales tax in any state where we are required to do so. Currently that is within New Jersey, due to the fact that this is the physical location of our business and New York but that is subject to change as law dictates.

Any taxes or customs fees that are incurred to your country’s current policies are out of our hands. We do our best to make the router and the shipping quick and affordable.

Using Device Groups to bypass VPN on ExpressVPN/Aircove firmware

· ·

Bypassing the ExpressVPN tunnel on certain devices allows you to have multiple IP Addresses while connected to the same router. This feature is very helpful with certain websites where VPN is blocked such as streaming services and banking information.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Login with your ExpressVPN FlashRouter admin password.

ExpressVPN Router admin login

4. Select VPN Off on the right hand side of the menu.

ExpressVPN select No VPN

5. Click and drag the device that you want to bypass the VPN tunnel to the No VPN area.

ExpressVPN No VPN select device
ExpressVPN No VPN select device 2

The devices assigned to No VPN will now correct directly to your ISP internet while the devices in the VPN group will remain connected to the VPN server.

Setting up a Guest WiFi Network on Roqos

· ·

Create a Guest WiFi network on your Roqos to segment certain devices from the main network and set custom content filters as you see fit. Note that this is only for 2.4GHz wireless.

Login to Roqos Core UI web app in a browser on any computer or smart device.

1. Click the navigation menu and select Basic Settings > WiFi Settings.

Roqos Basic Settings - WiFi Settings

2. Click Guest WiFi.

Roqos WiFi Settings - Guest Wifi

3. Toggle the Enable slider and set the Network Name and Guest WiFi Password. Click Save.

Roqos WiFi Settings - Guest Wifi name and password

4. Optional: If you wish to set specific Content Filters for the Guest Network and set the Filters that you see fit.

Privacy Hero Safe Surf

· ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

The Safe Surf settings feature allows users to block inappropriate search results, YouTube videos, and adult content. All devices assigned to this profile will have these rules applied.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

Privacy Hero Profiles

4. Click the name of the User Profile.

Privacy Hero Select Profile

5. Toggle On the settings for Internet Safe Search, YouTube Safe Search, and Block Adult Content as needed.

Privacy Hero Safe Search

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Why can’t I access router settings?

· ·

Be sure to first try the preset details to access your FlashRouter’s settings.

First time setup

Are you connected to the FlashRouter's network?

In order to access the FlashRouter’s settings you need to be connected to the FlashRouter’s network via ethernet or WiFi.

It is possible that if you are connected to the FlashRouter’s network you device might have static IP settings from a previous connection preventing it from being read correctly. Check your device’s static IP settings before proceeding.

Is your FlashRouter wired correctly?

Your FlashRouter should be wired as detailed in our Connect FlashRouter to the Internet setup.

A common mistake is to connect from your modem or other router to a LAN/numbered port of the FlashRouter instead of the WAN/Internet port of the FlashRouter as it should be. Doing so results in no access to the FlashRouter’s settings.

Lost access

How to find you FlashRouter's Local IP Address?

It is possible that your Local IP Address was changed at some point. Your Local IP Address is the address that you can access the FlashRouter’s settings with. We recommend finding the Local IP Address of the FlashRouter.

Was your FlashRouter reset?

If your FlashRouter is showing a local IP Address of 192.168.1.1 and you are seeing ‘dd-wrt’ as an available network in your wireless networks, your FlashRouter was reset. Reconfigure your FlashRouter.

Keep in mind that seeing a Local IP Address of 192.168.1.1 can also mean your are wired incorrectly and the router has not been reset. Be sure to check your wireless networks for ‘dd-wrt’. If the FlashRouter’s wireless network name appears as it was set then your FlashRouter was not reset and you should see the above section.

Tried updating firmware

Why can't I access my FlashRouter after a firmware upgrade?

When performing a firmware upgrade there is a dropdown that has Don’t Reset or Reset to Default settings as options.

If you accidentally selected Reset to Default settings you will need to reconfigure your FlashRouter.

If you had Don’t Reset selected and are still unable to connect to the FlashRouter’s network after a firmware upgrade, first make sure you are connected to the FlashRouter’s network as WiFi can disconnect during an upgrade, and then Reboot the FlashRouter.