Prioritizing Privacy
Europe/Berlin is the default Time Zone setting for DD-WRT firmware.
To change this to your location’s actual Time Zone do the following.
Navigate to Setup > Basic Setup
Select your actual Time Zone from the dropdown field. Leave the Server IP/Name field blank.
CLICK APPLY SETTINGS
The network may reboot for a moment. Simply reconnect when it is back up.
Disabling the NTP Client setting will result in the VPN connection not working so we ask that you please leave it enabled at all times.
Privacy Hero supports NordVPN using both NordLynx and OpenVPN.
NordLynx is recommended for most users. OpenVPN is also available and may be required for NordVPN Dedicated IP connections. Some Dedicated IP configurations require a private OpenVPN file imported as a Custom VPN.
Privacy Hero is cloud-managed, so you can complete the setup from any device with an internet connection. You do not need to be connected to Privacy Hero WiFi to change these settings.
NordLynx uses a NordVPN access token, not your regular NordVPN website email and password.
Important: Treat your NordVPN token as a password. Do not share it publicly.
Use OpenVPN if you prefer the OpenVPN protocol or if your configuration requires it. OpenVPN requires NordVPN Manual Service Credentials, which are different from your website login email and password.
Important: Do not enter your normal NordVPN website email and password into Privacy Hero’s OpenVPN fields.
Privacy Hero can select a NordVPN server automatically, or you can choose a country or specify a server hostname.
Use NordVPN’s server recommendation tool if you need a hostname. NordVPN servers can be retired or taken offline for maintenance; if your specific server stops working, choose another server or return to country selection.
NordVPN Dedicated IP can require either the regular NordVPN OpenVPN connection or a private .ovpn file imported as a Custom VPN.
Try this first if your Dedicated IP works with the standard NordVPN OpenVPN setup.
If connected and the public IP matches, no additional configuration is needed.
Some Dedicated IP servers require a private OpenVPN configuration file. If Method 1 does not connect, follow NordVPN’s Manual Dedicated IP Server Setup instructions.
Important: Use the private configuration file for your actual Dedicated IP, not a public NordVPN server file.
These are NordVPN’s separate manual service credentials, not your regular website login.
Running a VPN application directly on the device at the same time as the router VPN can produce double-VPN conflicts and unexpected IP or location results.
If Streaming Relocation is enabled for a supported service, that service may use the Streaming Relocation region instead of your VPN server region. See Privacy Hero Streaming Relocation.
If the VPN displays Failed, Connecting, or a timeout error, check for:
Follow Privacy Hero NordVPN Not Connecting or Showing Timeout Errors for troubleshooting.
If internet access stops when the VPN disconnects, the VPN Kill Switch may be blocking normal traffic as intended. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.
If other devices show the correct VPN IP, check the affected device’s VPN apps, Private Relay, Private DNS, antivirus, and browser settings. See Device Settings That Can Interfere With Your Router VPN.
If you are not already an PIA user Sign Up Now.
1. Visit PIA’s website login page.
2. Successfully log in with your account information.
1. Login to the Roqos Core web app in a browser on any computer or smart device.
2. Click VPN from the navigation menu and then click VPN OUT.
3. Click the Connect to box.
4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose Private_Internet_Access.
In the Username and Password field enter the PIA Username and Password that you logged in with.
Click the Server dropdown and type in or scroll to your preferred server location.
Click the Save button.
Once you click Save you will be returned to the VPN OUT menu.
Click the Connect button to start your PIA connection. Please be patient as the router connects your entire network through VPN.
By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to PIA or only certain devices.
From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to PIA. Then click Save.
If you only want specific devices to connect to PIA while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.
Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.
Visit PIA’s IP Check to verify your new IP Address and virtual location.
You should see Connected at the top of the page underneath Private_Internet_Access.
To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.
To disconnect from PIA click the Disconnect button.
Shipping FAQsFor domestic shipping, we offer United State Postal Service (USPS), and a FedEx Expedited 2-3 Day delivery option.
For International shipments, we offer USPS and FedEx.
We ship all packages from our New Jersey warehouse.
Domestic Customers:
International Customers:
We aim to ship your purchase within 1-2 business days from the original order date.
There may be a delay of up to 24 hours if our configuration team is unable to configure your router as requested. In these cases, our support team will reach out to you in an attempt to find a solution. If the team does not hear back from you within 24 hours they will ship out the unit to avoid further delays. Keep in mind our support team will be available to assist if you have any setup issues once you receive your router.
Domestic customers can choose Free standard shipping. Customers pay shipping costs including customs, duties, processing fees, and taxes (if applicable) for all other options.
We ship to almost all countries around the world with some exclusions. If you would like to ship to any of these excluded countries, we recommend using PayPal and a Freight forwarding service such as Aramex, MyUS, or Shipito.
Another option if you are located in a country we do not ship to is to purchase a compatible router locally that we can flash remotely for you via our Flash My Router plan. A full list of compatible routers are listed there.
We will not be able to ship on the dates below. Your package will be shipped the following business day.
2025 Holiday Shipping Deadlines
In order to ensure timely delivery of your packages for the holiday season, please refer to the following shipping deadline dates for the following types of mail.
PLEASE NOTE: All deadlines are at 1PM EST of the designated.
US
International
International dates are for estimated delivery dates. However, customs can cause issues and may take longer.
Regardless of your carrier or country, we recommend that you place your holiday orders as soon as possible to ensure timely delivery.
There may be additional customs fees incurred based on the local importation laws of your country. You (the recipient) are responsible for all customs fees charged by your country’s customs agency.
Customs charges are NOT factored into the FlashRouters shipping cost.
All customs fees will be a separate charge and must be paid for by the recipient of the package.
We do our best to inform you of possible customs fees to the best of our ability, however we will not accept returns because of refusal to pay these fees.
If we receive a return due to failure to pay customs fees, you will be refunded but ONLY for the price of the FlashRouter. Original Shipping charges will NOT be refunded.
We do our best to make FlashRouters’ shipping quick and affordable but are unable to foresee all customs-related issues. Please be sure to check before ordering if you are concerned with local customs fees.
We will charge sales tax in any state where we are required to do so. Currently that is within New Jersey, due to the fact that this is the physical location of our business and New York but that is subject to change as law dictates.
Any taxes or customs fees that are incurred to your country’s current policies are out of our hands. We do our best to make the router and the shipping quick and affordable.
Bypassing the ExpressVPN tunnel on certain devices allows you to have multiple IP Addresses while connected to the same router. This feature is very helpful with certain websites where VPN is blocked such as streaming services and banking information.
1. Connect to the FlashRouter’s network via ethernet cable or wireless.
2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.
3. Login with your ExpressVPN FlashRouter admin password.
4. Select VPN Off on the right hand side of the menu.
5. Click and drag the device that you want to bypass the VPN tunnel to the No VPN area.
The devices assigned to No VPN will now correct directly to your ISP internet while the devices in the VPN group will remain connected to the VPN server.
Privacy Hero supports Proton VPN through WireGuard and OpenVPN using the Custom VPN provider option.
WireGuard is recommended for most users. It uses a downloadable .conf configuration file. OpenVPN uses a downloadable .ovpn file and a separate Proton VPN OpenVPN username and password (not your regular Proton Account login).
Privacy Hero is cloud-managed. You can configure the VPN from a computer, smartphone, or tablet connected to any internet network; you do not need to be on the Privacy Hero WiFi to change settings.
WireGuard uses a configuration file generated by Proton VPN. You do not need an OpenVPN username and password for this method.
Important: A WireGuard configuration contains a private key. Keep the downloaded file private; do not paste its contents into public posts or unprotected support messages. For detailed Proton account instructions, see Proton VPN: Download WireGuard Configuration Files.
OpenVPN is an alternative to WireGuard. You need a Proton VPN OpenVPN-specific username and password and a server .ovpn configuration file.
For help locating these credentials, see Proton VPN: How to Sign In / OpenVPN Credentials.
For additional details about the file download options, see Proton VPN: Download OpenVPN Configuration Files.
After Privacy Hero reports Connected, confirm that a device on the router network is using your Proton VPN connection.
Important: You can manage Privacy Hero from another WiFi network or cellular data. However, the device performing the VPN IP test must be connected to the Privacy Hero network.
If Privacy Hero Streaming Relocation is enabled for a supported streaming service, that service may use its Streaming Relocation location rather than the country selected in your Proton VPN configuration. See Privacy Hero Streaming Relocation.
If Privacy Hero displays Failed, remains on Connecting, or reports a timeout, work through these checks:
The VPN Kill Switch may be intentionally blocking normal internet traffic when the VPN connection is unavailable. See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.
Check the affected device for a second VPN app, iCloud Private Relay, Private DNS, browser proxy settings, or filtering software. See Device Settings That Can Interfere With Your Router VPN.
Create a Guest WiFi network on your Roqos to segment certain devices from the main network and set custom content filters as you see fit. Note that this is only for 2.4GHz wireless.
Login to Roqos Core UI web app in a browser on any computer or smart device.
1. Click the navigation menu and select Basic Settings > WiFi Settings.
2. Click Guest WiFi.
3. Toggle the Enable slider and set the Network Name and Guest WiFi Password. Click Save.
4. Optional: If you wish to set specific Content Filters for the Guest Network and set the Filters that you see fit.
Be sure to first try the preset details to access your FlashRouter’s settings.
In order to access the FlashRouter’s settings you need to be connected to the FlashRouter’s network via ethernet or WiFi.
It is possible that if you are connected to the FlashRouter’s network you device might have static IP settings from a previous connection preventing it from being read correctly. Check your device’s static IP settings before proceeding.
Your FlashRouter should be wired as detailed in our Connect FlashRouter to the Internet setup.
A common mistake is to connect from your modem or other router to a LAN/numbered port of the FlashRouter instead of the WAN/Internet port of the FlashRouter as it should be. Doing so results in no access to the FlashRouter’s settings.
It is possible that your Local IP Address was changed at some point. Your Local IP Address is the address that you can access the FlashRouter’s settings with. We recommend finding the Local IP Address of the FlashRouter.
If your FlashRouter is showing a local IP Address of 192.168.1.1 and you are seeing ‘dd-wrt’ as an available network in your wireless networks, your FlashRouter was reset. Reconfigure your FlashRouter.
Keep in mind that seeing a Local IP Address of 192.168.1.1 can also mean your are wired incorrectly and the router has not been reset. Be sure to check your wireless networks for ‘dd-wrt’. If the FlashRouter’s wireless network name appears as it was set then your FlashRouter was not reset and you should see the above section.
When performing a firmware upgrade there is a dropdown that has Don’t Reset or Reset to Default settings as options.
If you accidentally selected Reset to Default settings you will need to reconfigure your FlashRouter.
If you had Don’t Reset selected and are still unable to connect to the FlashRouter’s network after a firmware upgrade, first make sure you are connected to the FlashRouter’s network as WiFi can disconnect during an upgrade, and then Reboot the FlashRouter.