Privacy Hero supports IPVanish VPN through WireGuard (recommended) and OpenVPN. Both are configured in Privacy Hero using the Custom VPN provider option. You will need an active IPVanish VPN subscription and the configuration file for the protocol and server location you select.
Choose your method: WireGuard uses a generated .conf file and generally provides better performance. OpenVPN uses a downloaded .ovpn file plus your IPVanish VPN username and password.
Privacy Hero is cloud-managed. You can sign in and adjust VPN settings from a computer, phone, or tablet connected to any internet connection. You do not need to be on the Privacy Hero WiFi network to configure the router.
Download an IPVanish WireGuard Configuration (Recommended)
Use the WireGuard configuration generator in your IPVanish account to create a server file for your router. A generated WireGuard file contains the connection keys and server details, so keep it private.
- Open the IPVanish account sign-in page and log in.
- Open WireGuard in the account navigation to access the WireGuard Configuration Generator.
- Select your preferred IPVanish server location and choose Generate to download the WireGuard configuration file. Save the downloaded .conf file to the device you are using for setup.
Important: Do not publicly share your WireGuard configuration file. To switch server locations later, generate and upload a new configuration.
Add IPVanish WireGuard to Privacy Hero
- Sign in to the Privacy Hero dashboard at app.privacyhero.com.
- Open the VPN section, select Change beside the provider, and choose Custom.
- Choose WireGuard and upload the IPVanish .conf file you just generated.
- Click Save to apply the settings. Wait for Privacy Hero to report Connected.

WireGuard authentication is contained in the generated configuration file; there is no separate OpenVPN username/password step in this method.
Download an IPVanish OpenVPN Configuration File
OpenVPN is a good alternative if WireGuard is unavailable or fails to connect on your network. It requires an IPVanish .ovpn configuration file and VPN login credentials.
- Open the IPVanish OpenVPN server configuration list.
- Download an .ovpn file for your preferred available server location. If IPVanish provides both UDP and TCP files, start with UDP and keep a TCP file as a fallback.
- Have your IPVanish account username and password available for the OpenVPN setup. Use the credentials accepted by your IPVanish VPN account; these are not Privacy Hero login credentials.
If the linked server directory has changed, check the latest manual OpenVPN configuration downloads offered by IPVanish before selecting a file.
Add IPVanish OpenVPN to Privacy Hero
- Sign in at app.privacyhero.com and open VPN.
- Select Change, choose Custom, and select OpenVPN.
- Upload the IPVanish .ovpn file you downloaded.
- Enter your IPVanish username and password in the Custom OpenVPN fields. Do not enter the Privacy Hero account login.
- Click Save and wait for the connection status to show Connected.

Tip: If OpenVPN UDP times out or cannot connect, try an available IPVanish OpenVPN TCP configuration or another server location.
Verify Your IPVanish VPN Connection
After Privacy Hero displays Connected, verify that a device on the router is actually using IPVanish.
- Connect the device you want to test to the Privacy Hero WiFi or LAN network.
- Temporarily disconnect any IPVanish app, other VPN app, or device-level VPN connection on that device so you test the router VPN alone.
- Open a new private/incognito browser window and visit IPVanish What Is My IP Address.
- Confirm that your public IP address and approximate location correspond to the VPN server you selected.
Note: Privacy Hero settings can be managed remotely, but the device used for this IP test must be on the Privacy Hero network.
Streaming Relocation and Your VPN Location
If Streaming Relocation is enabled for a supported streaming service, that service may use the configured Streaming Relocation location instead of the IPVanish server location. See Privacy Hero Streaming Relocation.
IPVanish Not Connecting?
If Privacy Hero remains on Connecting, displays Failed, or reports a timeout, check the following:
- Make sure your IPVanish subscription is active and that Custom is selected as the VPN provider in Privacy Hero.
- For WireGuard, generate a fresh configuration from your IPVanish account and upload that .conf file again.
- For OpenVPN, confirm your IPVanish username/password and upload a fresh .ovpn file for a different server.
- Try a different server location. With OpenVPN, also try switching between available UDP and TCP files.
- Temporarily disable the Privacy Hero VPN connection and test normal internet access. If enabled, temporarily turn off the VPN Kill Switch for this test, then restore your preferred Kill Switch setting.
- Check whether a device-level VPN app, private DNS, proxy, or security software is interfering with the router VPN connection.
VPN Disconnected and No Internet?
The VPN Kill Switch can intentionally block internet access when the VPN disconnects. Review Privacy Hero VPN Kill Switch Setup.
VPN Connected but One Device Shows the Wrong IP?
If only one device shows an unexpected IP address, look for another VPN app, iCloud Private Relay, Private DNS, browser proxy/DNS settings, or security software on that device. See Device Settings That Can Interfere With Your Router VPN.
































































































































































