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FlashRouters Support Portal

Prioritizing Privacy

  • SETUP GUIDES
    • Privacy Hero Router Setup Guide
    • ASUS-WRT Router Setup Guide
    • AsusWRT-Merlin Router Setup Guide
    • DD-WRT Router Setup Guide
    • ExpressVPN Router Setup Guide
    • GL.iNet Router Setup Guide
    • Roqos Core Router Setup Guide
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    • General VPN Issues
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NordVPN Merlin OpenVPN Setup

TeamFlashRouters · Jan 11, 2023 ·

Preparing for NordVPN Merlin Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

NordVPN Recommended Server

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

NordVPN Download Specific Server

Merlin Router Setup for NordVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Merlin Choose File Upload

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

Merlin Automatic Start at boot time

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in us5835.nordvpn.com so I have entered in NordVPN us5835.

Merlin NordVPN Description

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your NordVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your NordVPN email login and password.

Merlin VPN Username and Password

8. Click Apply at the bottom of the page.

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Merlin Service State All Providers

Verify a successful NordVPN connection

  1. You should now see a CONNECTED message.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Asus AX1800S OpenVPN Setup

TeamFlashRouters · Feb 26, 2024 ·

Preparing for NordVPN Asus AX1800S Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

NordVPN Recommended Server

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

NordVPN Download Specific Server

Asus AX1800S Router Setup for NordVPN

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your NordVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your NordVPN email login and password. Click OK.

7. Click the Activate button.

Verify a successful NordVPN connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN TP-Link OpenVPN Setup

TeamFlashRouters · Apr 16, 2024 ·

Preparing for NordVPN TP-Link Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

NordVPN Recommended Server

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

NordVPN Download Specific Server

TP-Link Router Setup for NordVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was us6821 so I have entered in NordVPN us6821.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the NordVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link NordVPN

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link NordVPN connected

Verify a successful NordVPN connection

  1. You should now see a CONNECTED message.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Number test

admin · Oct 23, 2019 ·

  1. Visit ExpressVPN’s website login page
    ExpressVPN on FlashRouters Privacy App Setup - Sign Into ExpressVPN Dashboard
  2. Successfully log in with your account information. Select Setup on More Devices.
    ExpressVPN on FlashRouters Privacy App Setup - Setup On More Devices
  3. Select Manual Config and copy the Username and Password that are displayed on the right hand side of the screen.
    ExpressVPN on FlashRouters Privacy App Setup - OpenVPN Specific Username and Password

Cudy Internet Setup

TeamFlashRouters · Feb 26, 2024 ·

Follow this article when you receive your new Cudy FlashRouter to connect it to the Internet.

1. Connect the ethernet cable that came with the router from an open LAN ethernet port on your ISP modem or other router to the WAN port if you purchased a Cudy AX3000 or to ethernet port #1 of the device marked Primary if you purchased a Cudy M1800 or Cudy M3000.

Cudy Mesh internet wiring

2. Connect the power to the router and wait about 2 minutes for the router to fully boot up.

3. Connect your computer, phone, or tablet to the Cudy router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

4. Once connected via wireless or ethernet on your device open your browser and go to 192.168.10.1

Cudy local IP access

5. Enter openwrt as the admin password to access the Cudy firmware settings.

Cudy router access

6. Verify that your Cudy FlashRouter is reporting as Internet and WAN Connected.

Cudy Verify Internet

6. Verify that your Cudy FlashRouter is reporting as Internet and WAN Connected.

7. If you purchased a Cudy M1800 or Cudy M3000 mesh package you can now take the unit labeled Node to the location you want it connecting from and power it up. It will connect to the Primary network that was just setup automatically. You will then see the Mesh Units number increase according to the number that you have purchased shortly.

Cudy Verify Mesh connection

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Cudy OpenVPN Setup

TeamFlashRouters · Feb 29, 2024 ·

Preparing for NordVPN Cudy Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

NordVPN Recommended Server

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

NordVPN Download Specific Server

Cudy Router Setup for NordVPN

Login to Cudy firmware settings in a browser on any computer or smart device connected to the Cudy FlashRouter’s network.

1. Click General Settings.

Cudy General Settings

2. Click VPN.

Cudy VPN Tab

3. Toggle the Enable switch to On.

Cudy enable VPN

4. Select OpenVPN Client from the Protocol dropdown.

Cudy select OpenVPN Client

5. Click Browse and select the .ovpn file you downloaded earlier. You should see the server file name listed next to Current Config File after doing so.

Cudy OpenVPN Browse button

6. Enter your NordVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your NordVPN email login and password.

Cudy NordVPN enter username and password

7. Click Save & Apply at the bottom of the page.

Verify a successful NordVPN connection

  1. You should now see a CONNECTED message.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Roqos Core Internet Setup and Activation

TeamFlashRouters · Mar 15, 2022 ·

Follow this article when you receive your new Roqos Core router to create your Roqos account, connect your Roqos to the Internet, and customize your network so it is ready to use.

Create your Roqos account

1. From any device that has a browser such as a computer, smartphone, or tablet visit login.roqos.com

Roqos Login URL

2. Select Create Account.

Roqos Create Account

3. Enter the Email address and password you want to set for your Roqos account. This will be your login to the Roqos settings moving forward. Click Next.

Roqos Enter Email

4. Enter the name and phone number you want associated with your Roqos. Click Next.

Roqos Enter Name and Number

5. Enter the address where your Roqos is located. This section may require a CAPTCHA to be completed to authenticate you are human. Click Create Account.

Roqos Enter Address

6. You have now created your Roqos account. In a new tab proceed to open the email from Roqos and click the Activate account button.

Roqos email activation

Activate your Roqos Internet

1. From the Account created page click Next to begin the Internet Setup of the Roqos.

Roqos Account Created

2. Select the Roqos model Teal RC10-P. Click Next.

Roqos Model

3. Connect the ethernet cable that came with your Roqos from the port labeled INTERNET on the back of your Roqos to an open ethernet port on your ISP Modem or other router in your network.

Roqos Wiring

4. Then connect the power adapter that came with the Roqos to the back of the Roqos. Wait for the light on the Roqos to begin blinking blue. Once your see the blinking blue lights on the Roqos click Next.

Roqos Power On

If your Roqos lights does not begin blinking blue after a long while please see the steps in this article and contact us.

5. Enter in the Roqos serial number found on the bottom of the device exactly as it appears there. Click Next.

Roqos Activation Code

Setup your Roqos Network

1. Enter in a name that you would like to call the Roqos. This is just the Roqo’s device name and it is not the WiFi network name. Click Next.

Roqos Device Name

2. Select the Time Zone of your actual location from the dropdown. Click Next.

Roqos Time Zone

3. Set the WiFi name and password for the Roqos. The WiFi name should be unique and not a duplicate of an existing wireless network. This will be the name that appears in your wireless devices available network list and the password to join the devices to the network. Click Next.

Roqos Set WiFi Name and Password

4. Select the custom alert settings as you best see fit using the toggle switches. We typically recommend having the first two toggles selected for Email Alerts and Consolidate Security Alerts. Click Next.

Begin connecting your devices to the Roqos network

You are now done setting up your Roqos to connect to the Internet and can begin joining your wireless devices to the Roqos network and exploring the Roqos Core Features.

Roqos Setup Done

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN Setup on Roqos

TeamFlashRouters · Dec 24, 2021 ·

Preparing for NordVPN Setup

Obtain your NordVPN manual Username and Password

If you are not already a NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Connecting to NordVPN in the Roqos Core

Access the Roqos Core UI

1. Login to the Roqos Core web app in a browser on any computer or smart device.

2. Click VPN from the navigation menu and then click VPN OUT.

Roqos VPN Out

3. Click the Connect to box.

Roqos NordVPN Connect to

4. In the Connect dropdown choose 3rd Party VPN Providers and for the VPN Provider dropdown choose NordVPN.

Roqos NordVPN select provider

Enter your NordVPN information

In the Username and Password field enter the NordVPN OpenVPN Username and Password that you obtained.

NordVPN credentials
Roqos NordVPN enter username and password

Select a NordVPN server

Navigate to NordVPN server recommendation page. Click Recommended server and select the country you want to connect to and note the server number that appears.

Click the Location dropdown and type in or scroll to the preferred server country.

Roqos NordVPN Select Location

Click the Server dropdown and type in or scroll to the server number that was recommended. Select the UDP version of the server.

Roqos NordVPN select server number

Click the Save button.

Roqos NordVPN Save Settings

Connect to NordVPN

Once you click Save you will be returned to the VPN OUT menu.

Click the Connect button to start your NordVPN connection. Please be patient as the router connects your entire network through VPN.

Roqos VPN Connect

Assign devices to connect to VPN

By default there are no devices assigned to the VPN tunnel. Click Included Devices. From this page you can choose if all devices should connect to NordVPN or only certain devices.

Roqos NordVPN Included Devices

From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to NordVPN. Then click Save.

Roqos VPN Include All Devices

If you only want specific devices to connect to NordVPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Roqos VPN Include Selected devices

Verify a successful NordVPN connection

Make sure you are connected to the Roqos network via WiFi or ethernet connection on your device.

Visit NordVPN’s website to verify your new IP Address and Protected Status at the top of the page.

You should see Connected at the top of the page underneath NordVPN.

Connect to a different NordVPN server

To change your server click Disconnect on the VPN OUT page then return to the Connect To section to select a new server from the Server dropdown and click Save. Now click Connect once again on the VPN Out page.

Disconnect from NordVPN

To disconnect from NordVPN click the Disconnect button.

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

NordVPN Setup Guide for Privacy Hero

TeamFlashRouters · Apr 3, 2023 ·

Your Privacy Hero NordVPN Router uses cloud-based management, which means you can securely access and adjust your router settings from anywhere, on any device with an internet connection. Whether you’re connected through your phone, another Wi-Fi network, or directly to the Privacy Hero network, setup and management are always within reach.

Follow the steps below to connect your Privacy Hero to NordVPN NordLynx or OpenVPN servers. By default, you’ll automatically connect to the fastest, most reliable server available based on your location. If you prefer, you can also select a specific country server and input it directly into your Privacy Hero for more control.

:point_right: Don’t have a Privacy Hero yet? Get your Privacy Hero NordVPN Router here

NordVPN Nordlynx Setup for Privacy Hero

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

3. Click the VPN symbol.

Privacy Hero Setup VPN

4. Click the Change button and select NordVPN from the dropdown.

Privacy Hero Change VPN Providers

5. Click the Change button and select NordVPN from the dropdown and choose the NordLynx option. Next you will need to obtain your Token.

NordVPN Protocol Privacy Hero

6. In a new tab login to your NordVPN account and select NordVPN from your list of Services.

NordVPN account

7. At the bottom of the page click Get Access token and you will receive a code via email. Enter this code to proceed.

NordVPN Access Token

8. After you enter the email code select Generate new token and set it to Doesn’t expire. Copy this token.

NordVPN Generate new token
NordVPN Copy Token

9. Paste the token and then Click Save to connect to the server address recommended by NordVPN within your country.

NordVPN Protocols Privacy Hero

10. To connect to a specific location, click the Country dropdown menu and scroll or type to search from the available options. Choose your preferred country and you will automatically connect to the recommended server within that country at the time. Then click Save.

Nordlynx VPN Country Selection Privacy Hero

11. If you prefer to enter a specific server address number click Advanced Options and then type in the NordVPN server you would like to use as shown below e.g. uk1784.nordvpn.com. Then click Save.

Nordlynx Advanced Privacy Hero

Use the NordVPN’s server recommendation tool to select a specific country and receive a recommendation for the fastest server based on your actual location. You can then enter that server in the Privacy Hero settings manually.

12. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your NordVPN NordLynx VPN server!

Privacy Hero Nordlynx Connected

NordVPN OpenVPN Setup for Privacy Hero

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

3. Click the VPN symbol.

Privacy Hero Setup VPN

4. Click the Change button and select NordVPN from the dropdown.

Privacy Hero Change VPN Providers

5. Choose the OpenVPN option to connect to OpenVPN servers or to setup a NordVPN Dedicated IP address. Next you will need to obtain your Manual Service credentials.

NordVPN Protocol Privacy Hero

6. In a new tab login to your NordVPN account and select NordVPN from your list of Services.

NordVPN login
NordVPN account

7. At the bottom of the page in the Manual Setup section click Setup NordVPN manually then under the Configuration section go to Service credentials. Click Verify email to receive a code via email and enter the code to view and copy your credentials.

NordVPN Manual OpenVPN
NordVPN Service Credentials

8. Enter these credentials into the OpenVPN Username and Password sections in your Privacy Hero and Click Save if you want to connect to the server address recommended by NordVPN within your country.

NordVPN OpenVPN Privacy Hero

9. To connect to a specific location, click the Country dropdown menu and scroll or type to search from the available options. Choose your preferred country and you will automatically connect to the recommended server within that country at the time. Then click Save.

Nordlynx VPN Country Selection Privacy Hero

10. To connect with a NordVPN Dedicated IP Address or if you prefer to enter a specific server address number click Advanced Options and then type in the NordVPN server you would like to use as shown below e.g. uk1784.nordvpn.com. Then click Save.

Nordlynx Advanced Privacy Hero

Use the NordVPN’s server recommendation tool to select a specific country and receive a recommendation for the fastest server based on your actual location. You can then enter that server in the Privacy Hero settings manually.

11. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your NordVPN Dedicated IP address or preferred OpenVPN server!

NordVPN OpenVPN Connected Privacy Hero

Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network. Visit the NordVPN IP Check to verify your VPN IP address. If it has not changed be sure to double check that you are indeed connected to the Privacy Hero network.

Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings if the Streaming Relocation feature is Enabled.

Still having issues?

Feel free to submit a ticket and we will get back to you as soon as possible.

Sales FAQs

admin · Jan 29, 2019 ·

Sales FAQs

Can My Router Be Preconfigured With My VPN Information?

Plug and Play VPN Support

Yes you can!

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

 

To have your router VPN preconfigured:

  1. Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note:  If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

 

Privacy Hero 2 Only:

While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.

You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.

Can I Use My Dedicated IP Address With A FlashRouter?

Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.

Check out our Dedicated IP Addresses Blog Post for more details!

Can I Use A FlashRouter With My Current Mesh System?

Yes!

You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:

ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter) 

This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.

You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.

Can You Flash My Router and Connect me to VPN?

At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.

The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans


🔹 How It Works

✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.


Flashing vs. Configuration: Router Compatibility

At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.

🛠 Router Setup Types by Brand

🔹 Flashing Required (Custom Firmware Installation)

These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.

  • Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
  • Linksys – Flashed with DD-WRT firmware.
  • Netgear – Flashed with DD-WRT firmware.

🔹 Configuration Only (No Flashing Required)

These routers have built-in VPN support and only require proper setup.

  • TP-Link – Configured without flashing.
  • GL.iNet – Configured without flashing.
  • Cudy – Configured without flashing.

📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.


✅ Supported VPN Providers

We work with a wide range of VPN providers, including:

  • NordVPN
  • ExpressVPN
  • Surfshark
  • CyberGhost
  • IPVanish
  • Private Internet Access (PIA)
  • VyprVPN
  • ProtonVPN
  • PureVPN
  • Windscribe
  • IVPN
  • Mullvad
  • StrongVPN
  • AzireVPN
  • AstrillVPN
  • HotspotShield VPN

(If your provider isn’t listed, reach out – we may still be able to support it!)


🔗 Get Started Today!

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.

How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?

You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.

This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

 

Privacy Hero 2 Only:

You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.

After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

What Are the Differences Between New, Recertified, And Open Box FlashRouters?

New

  • Direct from manufacturer, in new box.
  • Custom flashed on demand at time of the order.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Recertified (RM)

  • Direct from manufacturer/reseller, may be reboxed.
  • Custom flashed on demand at time of the order.
  • Specialists tested to guarantee same functionality as NEW routers.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Open Box

  • Limited quantity, discount items reboxed that may have cosmetic imperfections.
  • Same testing and functionality level and New and RM.
  • 30 Day Satisfaction Guarantee / No Warranty.

Will a FlashRouter Work With My Internet Service Provider?

US Customers (Single Router Solution):

Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

US Customers (Dual Router Solution): 

Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

 

International Customers (Single Router Solution):

Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

International Customers (Dual Router Solution):

ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter. 

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

What Stock Firmware Features Will I Lose If I Flash My Router

Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.

These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.

Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.

Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Can I Use A FlashRouter To Work From Home?

Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.

What is the Difference Between Business VPNs and VPN Services?

Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.

Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.

Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.

Are There VPN Service Providers That Offer VPN for Business?

There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.

These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.

Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.

Can I use a VPN on a FlashRouter With My Work/Corporate VPN?

Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.

Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.

Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.

While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.

If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.

This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.

Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.

If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.

Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?

Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.

Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.

And, if you’re looking for a specific router, take a look at some of our most popular options!

How can I Reset the Password for My FlashRouters.com Customer Account?

To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.

If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.

What Payment Methods does FlashRouters Accept?

We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.

 

If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.

Can I Make Change/Update/Cancel My Order?

We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.

While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.

Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.

Trouble Checking Out

Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:

⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.

IPVanish AsusWRT OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for IPVanish AsusWRT Setup

Download your IPVanish .ovpn file

If you are not already an IPVanish user Sign Up Now.

1. Log in to your account on the IPVanish website.

IPVanish login

2. Successfully log in with your account information then go to IPVanish .ovpn file page.

3. Click on the .ovpn file for the server location you want to use to dowloand the .ovpn file. Do not open this file.

IPVanish download ovpn

AsusWRT Router Setup for IPVanish

Login to AsusWRT firmware settings in a browser on any computer or smart device connected to the AsusWRT FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Fusion tab.

Asus VPN Fusion

3. Click Add profile.

Asus Add profile

4. In the Connection Name field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in IPVanish New York.

5. In the VPN Type dropdown select OpenVPN.

6. Click Import .ovpn file and select the .ovpn file you downloaded earlier. Then click Upload.

7. In the Username and Password fields paste in the IPVanish email and password you use to successfully login to your IPVanish website account.

8. Click Apply and Enable at the bottom of the page.

Asus IPVanish profile

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network click into the profile and disable Apply to all devices. Then click Devices and select the devices that you want to connect to VPN.

Asus VPN devices
Asus VPN select devices

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Asus IPVanish Connected

Verify a successful IPVanish connection

  1. You should now see a CONNECTED message.
  2. Visit IPVanish’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to IPVanish.

How to change the IPVanish server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

CyberGhost AsusWRT OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for CyberGhost Setup

Obtain your CyberGhost OpenVPN information

If you are not already a CyberGhost user Sign Up Now.

1. Log in to your account on the CyberGhost website.

CyberGhost Website Login

2. Select VPN.

CyberGhost VPN

3. Click Configure New Device.

CyberGhost Configure Device

4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.

CyberGhost protocol and location

5. Press View configuration.

CyberGhost view configuration

6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.

CyberGhost Website OpenVPN Configuration Files Generator 1

Open the folder that was downloaded. Then open the ca.crt the client.crt, and client.key files with NotePad++ for Windows or TextEdit for Apple. All CyberGhost servers have different keys and certificates.

AsusWRT Router Setup for CyberGhost

Login to AsusWRT firmware settings in a browser on any computer or smart device connected to the AsusWRT FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Fusion tab.

Asus VPN Fusion

3. Click Add profile.

Asus Add profile

4. In the Connection Name field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in USA so I have entered in CyberGhost USA.

5. In the VPN Type dropdown select OpenVPN.

6. Click Import .ovpn file and select the openvpn.ovpn file from the folder you downloaded earlier. Then click Upload.

7. In the Username and Password fields enter in the CyberGhost assigned username and password that you obtained earlier.

8. After uploading the openvpn.ovpn file you will get a message that says “Complete, Lack of Client Key!, Lack of Client Certificate, Lack of Certificate Authority”. For CyberGhost you need to enter in these details manually. Click Import the CA file or edit the .ovpn file manually and then click the edit icon next to Content modification of Keys and Certificate.

Asus CyberGhost import certs and keys

9. In the Certificate Authority field paste in the entire content of the ca.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

10. In the Client Certificate field paste in the entire content of the client.crt file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

11. In the Client Key field paste in the entire content of the client.key file.

—– BEGIN xxx —– / —– END xxx —– block (including those two lines).

Then click OK.

Asus CyberGhost enter certs and keys

8. Click Apply and Enable at the bottom of the page.

Asus CyberGhost profile

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network click into the profile and disable Apply to all devices. Then click Devices and select the devices that you want to connect to VPN.

Asus VPN devices
Asus VPN select devices

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Asus CyberGhost connected

Verify a successful CyberGhost connection

  1. You should now see a CONNECTED message.
  2. Visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to CyberGhost.

How to change the CyberGhost server

  1. Follow the steps at the top of the page to create a new CyberGhost location profile in your account.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN Merlin OpenVPN Setup

TeamFlashRouters · Jan 11, 2023 ·

Preparing for ExpressVPN Merlin Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

Merlin Router Setup for ExpressVPN

Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Merlin VPN Client Tab

3. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Merlin Choose File Upload

4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.

Merlin Automatic Start at boot time

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

Merlin ExpressVPN Description

6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.

7. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

Merlin VPN Username and Password

8. Click Apply at the bottom of the page.

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Merlin Service State

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Copy the new ExpressVPN server address from the below server list.
  2. Paste the server into the Server Address field.
  3. Click Apply at the bottom of the page.

ExpressVPN Server Addresses

Americas

usa-atlanta-ca-version-2.expressnetw.com
usa-boston-ca-version-2.expressnetw.com
usa-chicago-ca-version-2.expressnetw.com
usa-dallas-ca-version-2.expressnetw.com
usa-dallas-2-ca-version-2.expressnetw.com
usa-denver-ca-version-2.expressnetw.com
usa-kansascity-ca-version-2.expressnetw.com
usa-losangeles-ca-version-2.expressnetw.com
usa-losangeles-1-ca-version-2.expressnetw.com
usa-losangeles-2-ca-version-2.expressnetw.com
usa-losangeles-3-ca-version-2.expressnetw.com
usa-los-angeles-4-ca-version-2.expressnetw.com
usa-miami-ca-version-2.expressnetw.com
usa-miami-2-ca-version-2.expressnetw.com
usa-minneapolis-ca-version-2.expressnetw.com
usa-newjersey-1-ca-version-2.expressnetw.com
usa-newjersey-3-ca-version-2.expressnetw.com
usa-newyork-ca-version-2.expressnetw.com
us-new-york-2-ca-version-2.expressnetw.com
usa-phoenix-ca-version-2.expressnetw.com
usa-saltlakecity-ca-version-2.expressnetw.com
usa-sanfrancisco-ca-version-2.expressnetw.com
usa-sanjose-ca-version-2.expressnetw.com
usa-seattle-ca-version-2.expressnetw.com
usa-tampa-1-ca-version-2.expressnetw.com
usa-virginia-ca-version-2.expressnetw.com
usa-washingtondc-ca-version-2.expressnetw.com
usa-washingtondc-2-ca-version-2.expressnetw.com
canada-montreal-ca-version-2.expressnetw.com
canada-toronto-ca-version-2.expressnetw.com
canada-toronto-2-ca-version-2.expressnetw.com
canada-vancouver-ca-version-2.expressnetw.com
mexico-ca-version-2.expressnetw.com
argentina-ca-version-2.expressnetw.com
brazil-ca-version-2.expressnetw.com
brazil-2-ca-version-2.expressnetw.com
chile-ca-version-2.expressnetw.com
colombia-ca-version-2.expressnetw.com
costarica-ca-version-2.expressnetw.com
ecuador-ca-version-2.expressnetw.com
guatemala-ca-version-2.expressnetw.com
panama-ca-version-2.expressnetw.com
peru-ca-version-2.expressnetw.com
uruguay-ca-version-2.expressnetw.com
venezuela-ca-version-2.expressnetw.com

Europe

uk-berkshire-ca-version-2.expressnetw.com
uk-berkshire-2-ca-version-2.expressnetw.com
uk-docklands-ca-version-2.expressnetw.com
uk-east-london-ca-version-2.expressnetw.com
uk-kent-ca-version-2.expressnetw.com
uk-london-ca-version-2.expressnetw.com
france-paris-1-ca-version-2.expressnetw.com
france-paris-2-ca-version-2.expressnetw.com
france-strasbourg-ca-version-2.expressnetw.com
germany-darmstadt-ca-version-2.expressnetw.com
germany-frankfurt-1-ca-version-2.expressnetw.com
germany-frankfurt-2-ca-version-2.expressnetw.com
germany-nuremberg-ca-version-2.expressnetw.com
italy-cosenza-ca-version-2.expressnetw.com
italy-milan-ca-version-2.expressnetw.com
netherlands-amsterdam-ca-version-2.expressnetw.com
netherlands-rotterdam-ca-version-2.expressnetw.com
netherlands-thehague-ca-version-2.expressnetw.com
spain-barcelona-ca-version-2.expressnetw.com
spain-ca-version-2.expressnetw.com
sweden-ca-version-2.expressnetw.com
sweden-2-ca-version-2.expressnetw.com
switzerland-ca-version-2.expressnetw.com
switzerland-2-ca-version-2.expressnetw.com
albania-ca-version-2.expressnetw.com
andorra-ca-version-2.expressnetw.com
armenia-ca-version-2.expressnetw.com
austria-ca-version-2.expressnetw.com
azerbaijan-ca-version-2.expressnetw.com
belarus-ca-version-2.expressnetw.com
belgium-ca-version-2.expressnetw.com
bosniaandherzegovina-ca-version-2.expressnetw.com
bulgaria-ca-version-2.expressnetw.com
croatia-ca-version-2.expressnetw.com
cyprus-ca-version-2.expressnetw.com
czechrepublic-ca-version-2.expressnetw.com
denmark-ca-version-2.expressnetw.com
estonia-ca-version-2.expressnetw.com
finland-ca-version-2.expressnetw.com
georgia-ca-version-2.expressnetw.com
greece-ca-version-2.expressnetw.com
hungary-ca-version-2.expressnetw.com
iceland-ca-version-2.expressnetw.com
ireland-ca-version-2.expressnetw.com
isleofman-ca-version-2.expressnetw.com
jersey-ca-version-2.expressnetw.com
latvia-ca-version-2.expressnetw.com
liechtenstein-ca-version-2.expressnetw.com
lithuania-ca-version-2.expressnetw.com
luxembourg-ca-version-2.expressnetw.com
macedonia-ca-version-2.expressnetw.com
malta-ca-version-2.expressnetw.com
moldova-ca-version-2.expressnetw.com
monaco-ca-version-2.expressnetw.com
montenegro-ca-version-2.expressnetw.com
norway-ca-version-2.expressnetw.com
poland-ca-version-2.expressnetw.com
portugal-ca-version-2.expressnetw.com
romania-ca-version-2.expressnetw.com
serbia-ca-version-2.expressnetw.com
slovakia-ca-version-2.expressnetw.com
slovenia-ca-version-2.expressnetw.com
ukraine-ca-version-2.expressnetw.com

Asia Pacific

australia-brisbane-ca-version-2.expressnetw.com
australia-melbourne-ca-version-2.expressnetw.com
australia-perth-ca-version-2.expressnetw.com
australia-sydney-ca-version-2.expressnetw.com
australia-sydney-2-ca-version-2.expressnetw.com
australia-sydney-3-ca-version-2.expressnetw.com
hongkong-2-ca-version-2.expressnetw.com
hongkong4-ca-version-2.expressnetw.com
hongkong-1-ca-version-2.expressnetw.com
japan-tokyo-1-ca-version-2.expressnetw.com
japan-tokyo-2-ca-version-2.expressnetw.com
india-chennai-ca-version-2.expressnetw.com
india-mumbai-1-ca-version-2.expressnetw.com
singapore-cbd-ca-version-2.expressnetw.com
singapore-jurong-ca-version-2.expressnetw.com
southkorea-ca-version-2.expressnetw.com
southkorea2-ca-version-2.expressnetw.com
bangladesh-ca-version-2.expressnetw.com
bhutan-ca-version-2.expressnetw.com
brunei-ca-version-2.expressnetw.com
cambodia-ca-version-2.expressnetw.com
indonesia-ca-version-2.expressnetw.com
kazakhstan-ca-version-2.expressnetw.com
kyrgyzstan-ca-version-2.expressnetw.com
laos-ca-version-2.expressnetw.com
macau-ca-version-2.expressnetw.com
malaysia-ca-version-2.expressnetw.com
mongolia-ca-version-2.expressnetw.com
myanmar-ca-version-2.expressnetw.com
nepal-ca-version-2.expressnetw.com
newzealand-ca-version-2.expressnetw.com
pakistan-ca-version-2.expressnetw.com
ph-via-sing-ca-version-2.expressnetw.com
srilanka-ca-version-2.expressnetw.com
taiwan-3-ca-version-2.expressnetw.com
thailand-ca-version-2.expressnetw.com
vietnam-ca-version-2.expressnetw.com

Middle East and Africa

algeria-ca-version-2.expressnetw.com
israel-ca-version-2.expressnetw.com
kenya-ca-version-2.expressnetw.com
southafrica-ca-version-2.expressnetw.com

Merlin ExpressVPN change server location

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Mullvad WireGuard Setup

TeamFlashRouters · Aug 19, 2021 ·

Preparing for Mullvad WireGuard Setup

Verify your Mullvad login information

If you are not already a Mullvad user Sign Up Now.

Log in to your account on the Mullvad website.

Mullvad Login

Select Manage ports and WireGuard Keys displayed on the account page.

Mullvad Manage ports and WireGuard Keys

DD-WRT Router Setup for Mullvad WireGuard

Navigate to Setup > Tunnels 

Enter Mullvad WireGuard settings

1. Click Add Tunnel.

2. Set Tunnel to Enable.

Setup - Tunnel - Enable Tunnel

3. Select Wireguard from the dropdown.

Setup - Tunnel - Select Wireguard

4. Click Add Peer.

Setup - Tunnel - Add Peer

5. Set Endpoint to Enable.

Setup - Tunnel - Enable Endpoint

6. Set Router Allowed IP’s via tunnel and Use Pre-shared Key to Disable.

Setup - Tunnel - Disable Preshare Key and Allow IP

7. Click Generate Key.

Setup - Tunnel - Generate Key

8. Set Advanced Settings to Enable.

Setup - Tunnel - Enable Advanced Settings

9. Copy the Local Private Key.

Setup - Tunnel - Copy Local Private Key

10. In a new tab (leave the DD-WRT settings opened), go to your Mullvad Account and click Manage Ports and WireGuard Keys.

Mullvad Account - Manage ports and Wireguard Keys

11. Click WireGuard configuration file.

Mullvad - Wireguard configuration file

12. Select Linux as your Platform.

Mullvad - Select Linux

13. Click Manage Keys.

Mullvad - Manage Keys

14. Paste the copied Local Private key to the Manage WireGuard Keys field and click Import Keys.

Mullvad - Import Key

15. Select your Country, City, and Server number that you want to connect to.

Mullvad - Select Location

16. Click Advanced Settings.

Mullvad - Advanced Settings

17. Set the Tunnel Traffic to Only IPv4.

Mullvad - Only IPv4

18. Click Download File.

Mullvad - Download Config

19. Open the config file that was downloaded to your computer with NotePad or Notepad++ for Windows or TextEdit for Mac.

20. In the downloaded config file under [Interface] enter the Address into the IP Addresses/Netmask(CIDR) field in the DD-WRT settings.

Config File - Copy IP Address
Setup - Tunnel - IP Address Netmask Note

Certain DD-WRT builds will show two separate fields here: IP Address and Subnet Mask. If that is the case set the IP Address field to the Address without the /32 added and set the Subnet Mask to 255.255.255.255

21. In the config file under [Peer] copy the PublicKey and paste it into the Peer Public Key field in the DD-WRT Settings.

Config File - Copy PublicKey
Setup - Tunnel - Paste Public Key

22. In the config file under [Peer] copy the Endpoint and paste it into the Endpoint Address field.

Config File - Endpoint
Setup - Tunnel - Endpoint Address

23. At the bottom of the page click Save and then click Apply Settings.

Enter Mullvad WireGuard Commands

Navigate to Administration > Commands

1. Copy and paste the text below and click Save Startup.

sleep 30
echo "Update route table on startup..."
WGSERVER=$(/usr/sbin/nvram get oet1_rem0)
WANGW=$(/usr/sbin/nvram get wan_gateway)
WANIF=$(/usr/sbin/nvram get wan_iface)
route add -host $WGSERVER gw $WANGW dev $WANIF
route del default
route add default dev oet1
ip route flush cache
mkdir -p /tmp/etc/config
ln -s /tmp/custom.sh /tmp/etc/config/wg-route-fix.wanup
echo "... Done route table update."

2. Copy and paste the text below and click Save Custom.

#!/bin/sh
sleep 5
echo "Update route table on wanup ..."
WGSERVER=$(/usr/sbin/nvram get oet1_rem0)
WANGW=$(/usr/sbin/nvram get wan_gateway)
WANIF=$(/usr/sbin/nvram get wan_iface)
route add -host $WGSERVER gw $WANGW dev $WANIF
route del default
route add default dev oet1
ip route flush cache
echo "... Done route table update."

3. Copy and paste the text below and click Save Firewall.

WANIF=$(/usr/sbin/nvram get wan_iface)
iptables -t nat -I POSTROUTING -o oet1 -j MASQUERADE
iptables -I FORWARD -i br0 -o $WANIF -m state –state NEW -j REJECT –reject-with icmp-host-prohibited
iptables -I FORWARD -i br0 -p tcp -o $WANIF -m state –state NEW -j REJECT –reject-with tcp-reset

Set Mullvad DNS servers

Navigate to Setup > Basic Setup

Set Static DNS 1 to 10.64.0.1

Set Static DNS 2 to 193.138.218.74

Setup - Basic Setup - Mullvad DNS

Click Apply Settings.

Reboot the FlashRouter

Navigate to Administration > Management

Scroll to the bottom of the page and click the red Reboot Router button. Wait for the FlashRouter to reboot and then reconnect.

Verify a successful Mullvad connection

Navigate to Setup > Tunnels

  1. You should see Endpoint, Latest handshake, and Transfer in the WireGuard status area.
  2. Visit Mullvad’s IP Check to verify your status as using Mullvad.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN Asus AX1800S OpenVPN Setup

TeamFlashRouters · Feb 26, 2024 ·

Preparing for ExpressVPN Asus AX1800S Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

Asus AX1800S Router Setup for ExpressVPN

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

7. Click the Activate button.

Verify a successful ExpressVPN connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

IPVanish Asus AX1800S OpenVPN Setup

TeamFlashRouters · Feb 26, 2024 ·

Preparing for IPVanish Asus AX1800S Setup

Download your IPVanish .ovpn file

If you are not already an IPVanish user Sign Up Now.

1. Log in to your account on the IPVanish website.

IPVanish login

2. Successfully log in with your account information then go to IPVanish .ovpn file page.

3. Click on the .ovpn file for the server location you want to use to dowloand the .ovpn file. Do not open this file.

IPVanish download ovpn

Asus AX1800S Router Setup for IPVanish

Login to Asus firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Client tab.

Asus AX1800S VPN Settings

3. Click Add Profile.

Asus AX1800S VPN Settings

4. Click Choose file and select the .ovpn file you downloaded earlier. Then click Upload.

Asus AX1800S OpenVPN upload

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here.

6. Enter your IPVanish account email/username and password.

7. Click the Activate button.

Verify a successful IPVanish connection

  1. You should now see a check mark in the Connection Status area.
  2. Visit IPVanish’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to IPVanish.

How to change the IPVanish server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.
  3. Be sure to deactivate a previously active connection before activating the new one. You do not want to connect to two at the same time.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN TP-Link OpenVPN Setup

TeamFlashRouters · Apr 8, 2024 ·

Preparing for ExpressVPN TP-Link Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

TP-Link Router Setup for ExpressVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the ExpressVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link ExpressVPN setup

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link ExpressVPN toggle VPN on

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Router FAQs

admin · Jan 29, 2019 ·

Router FAQs

What is an IP Address?

An IP (Internet Protocol) Address is a numerical assignment for each device (cell phone, iPad, laptop computer, printer etc) inside a network that uses the Internet Protocol for communication. Internet Protocol is responsible for routing information packets across network boundaries. It is the main protocol establishing the Internet.

An IP address serves two predominant functions. First is to host or network interface identification. Second, it provides location addressing. To put it bluntly, an IP address tells wherever you are connecting, to whom you are visiting, and where you are located.

What is DNS?

DNS (Domain Name System) is a protocol within the TCP/IP protocol that uses a set of standards for how computers exchange data on the Internet and on many private networks.

The basic job of DNS is to convert a user-friendly domain name into an IP address that computers use to identify one another. Think of DNS like your cellphone contact list; you tap the name and the phone contacts to a phone number.

It is easier to remember flashrouters.com, rather than its IP address. Imagine if you had to remember all of the IP addresses of your favorite websites!

What is DNSMasq?

DNSMasq is a local DNS server that speeds up host-name searches from your computer/Internet connection after pressing enter.

Basically, DNSMasq gives the router some advanced enterprise functionality – caching DNS records locally so you have a faster browsing experience. Your computer only has to go to the router instead of repeatedly scouring the web for a commonly visited site.

What is Throughput and How Do I Improve it?

Throughput is the average rate of successful delivery of messages through a network. Simply put, throughput measures the speed of message delivery inside a network. If you think about it in relationship to networks and Internet connections, throughput defines the user experience. The key to a pleasing user experience is uninterrupted service and smooth data transfer.

In order to improve throughput,  you should get a router with more memory. If you notice that your network is running slowly due to congestion, you could probably benefit by upgrading your router to one with more memory. FlashMemory and RAM on a router add more room to prevent network congestion and improve throughput.

Most of FlashRouters‘ high-end units come with at least 8 MB of Flash memory and 64 MB of RAM which should be more than capable for providing for the average home users’ or small business will need in the future.

What is PPPoE?

PPPoE stands for Point-to-Point Protocol over Ethernet, a network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is used mainly with DSL services where individual users connect to a DSL modem over Ethernet.

With PPPoE, users virtually “dial” from one machine to another over an Ethernet network, establish a point-to-point connection and then data packets are securely transported through the connection.

PPPoE offers an Internet service provider (ISP) an easier way to track exactly how much bandwidth you are using in case they want to charge for it in the future.

What is the Difference Between VPN Encryption and Wireless Network Security?

VPN Encryption: If you are connected to the VPN on your home network, then any data that flows over the Internet is entirely encrypted whether you are connected to the Internet either wired or wirelessly. This means that if your Local ISP was trying to see what you are browsing or downloading, they would not be able to see your data.

Wireless Network Security: If you leave your wireless network open or insecure, it does not matter whether Internet traffic is encrypted, because someone can directly see what you are doing on your network, or even worse, can go in and put a wireless password on your network, locking you out. They may also be able to access folders and files on your computer without your control.

Best thing to do is protect your wireless network with a WPA secured password along with your VPN connection.

Are FlashRouters Affected By the Shellshock Bug?

No.

According to our in-house testing and multiple DD-WRT community reports, we have found that the Shellshock vulnerability will not work on with DD-WRT or TomatoUSB installed router. The vulnerability is based on a shell called BASH (Bourne Again Shell) but DD-WRT & Tomato firmware use BusyBox which is confirmed to not have this issue.

Please be advised that if you are using Optware on your DD-WRT router there is a chance that implementation is BASH based. Only used trusted optware on your router.

TP-Link Change Wireless Channel

TeamFlashRouters · Apr 16, 2024 ·

Follow this guide to change the Wireless channel on your TP-Link FlashRouter.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

TP-Link URL Access

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

4. Click Wireless.

TP-Link Wireless tab

5. Change the Channel setting to the number that you want to use. Click Save.

TP-Link Change Wireless Channel

6. Connect your devices to the wireless network again as they may have been disconnected when making this change.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Warranty and Returns FAQs

admin · Jan 29, 2019 ·

Warranty and Returns FAQs

At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.

If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.

Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.

Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.

Hardware Warranty and Return Policy

Requesting an RMA

Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued. 

The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions. 

  1. Hardware Guarantee – available for 7 days after receiving your FlashRouter.
  2. Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
  3. Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
  4. Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair. 

Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.

Hardware Guarantee

In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.

Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.

You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.

30-Day Satisfaction Guarantee

If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.

Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.

The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.

Ethernet Cable: $5

Power Source: $10 

Antennas: $5 per antenna

Router Stand: $10

Box: $10

Cosmetic Damage: Up to $25

What is covered under the 30-Day Satisfaction Guarantee?

If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee. 

We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty. 

Can I get the restocking fee waived?

If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.

Rewards Points refunds

If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.

Hardware Warranty

A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.

You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.

There are 2 options for receiving a Hardware Warranty replacement unit:

Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.

Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.

How long do I have before my RMA expires?

RMA’s are good for 7 days from the date they are issued.

What if I upgraded to a 2 year Hardware Warranty at checkout?

All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.

If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.

What should I do if my router is out of warranty coverage?

If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.

What is not covered with a FlashRouter Warranty?

Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.

Can I upgrade to a 2 year warranty after my FlashRouter purchase?

2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped. 

Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?

Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.

Hardware Repair

FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.

If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.

If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.

Open Box Routers

What is an Open Box Router?

Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.

Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.

What is the Open Box Router return policy?

Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds. 

Accessories Warranty

All Accessories come with manufacturer warranties as listed on the respective product pages. 

FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.

Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.

"Flash My Router" Refund Policy

The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features. 

Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.

Service Plan Subscription Refund Policy

All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.

30-Day Satisfaction Guarantee

If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.

Cancellation Policy

You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.

If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.

There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.

How do I change my FlashRouter Support subscription level?

How do I Upgrade my Service Plan?

You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase. 

How do I switch from a Quarterly to a Yearly Service Plan?

If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase. 

How do I Downgrade my Service Plan?

If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.

How do I switch from a Yearly to a Quarterly Service Plan?

If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.

If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.

How do I cancel my subscription?

You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.

Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.

ProtonVPN WireGuard Setup

TeamFlashRouters · Jun 15, 2022 ·

Preparing for ProtonVPN WireGuard Setup

Verify your ProtonVPN login information

If you are not already a ProtonVPN user Sign Up Now.

Log in to your account on the ProtonVPN website.

ProtonVPN Account login

1. On the left hand side select Downloads.

ProtonVPN Downloads

2. Then select WireGuard Configuration.

ProtonVPN WireGuard Configuration

3. Enter the Device Name to assign the FlashRouter to identify it among your ProtonVPN connections.

ProtonVPN WireGuard Desired Name

4. Set the Device platform as Router.

ProtonVPN WireGuard select Router

5. Select the VPN Options that you would like to connect with.

ProtonVPN WireGuard VPN Options

6. ProtonVPN will recommend the ideal server for you to connect to based on your location. Click Create or scroll down and select the server you wish to connect to and click Create next to the server number.

ProtonVPN WireGuard select server
ProtonVPN WireGuard select servers

7. Click Download to download the .conf file of the server you selected.

ProtonVPN WireGuard download configuration

DD-WRT Router Setup for ProtonVPN WireGuard

Navigate to Setup > Tunnels 

ProtonVPN WireGuard DD-WRT Tunnels

Enter ProtonVPN WireGuard settings

1. Click Import Config and then select Choose file. Select the .conf file that was downloaded earlier.

ProtonVPN WireGuard Import Config and Choose File

2. All settings will be loaded into the DD-WRT firmware the only field that needs to be adjusted is setting Persistent Keepalive to 25.

ProtonVPN WireGuard Persistent Keep Alive

3. Click Apply Settings at the bottom of the page.

4. After 30 seconds or so refresh the page until you see the WireGuard Status on the page is populated as seen below.

ProtonVPN WireGuard Status

Verify a successful ProtonVPN connection

Navigate to Setup > Tunnels

  1. You should Endpoint, Latest handshake, and Transfer in the WireGuard status area.
  2. Visit whatismyipaddress.com to verify your status as using ProtonVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

ExpressVPN AsusWRT OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for ExpressVPN AsusWRT Setup

Obtain your ExpressVPN OpenVPN Information

If you are not already an ExpressVPN user Sign Up Now.

1. Log in to your account on the ExpressVPN website.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

4. Click the Server Location that you want to connect to. This will download a .ovpn file to your computer that we will use later on. There is no need to open the file. For this example I have selected New York but feel free to select any server listed there.

ExpressVPN Download .ovpn file

AsusWRT Router Setup for ExpressVPN

Login to AsusWRT firmware settings in a browser on any computer or smart device connected to the AsusWRT FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Fusion tab.

Asus VPN Fusion

3. Click Add profile.

Asus Add profile

4. In the Connection Name field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in ExpressVPN New York.

5. In the VPN Type dropdown select OpenVPN.

6. Click Import .ovpn file and select the .ovpn file you downloaded earlier. Then click Upload.

7. Enter your ExpressVPN username and password that you obtained earlier in the Username and Password. Note that these are different from your ExpressVPN email login and password.

8. Click Apply and Enable at the bottom of the page.

Asus ExpressVPN profile

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network click into the profile and disable Apply to all devices. Then click Devices and select the devices that you want to connect to VPN.

Asus VPN devices
Asus VPN select devices

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Asus ExpressVPN Connected

Verify a successful ExpressVPN connection

  1. You should now see a CONNECTED message.
  2. Visit ExpressVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to ExpressVPN.

How to change the ExpressVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Set a Static IP for your connected devices on Roqos

TeamFlashRouters · Dec 21, 2021 ·

By assigning specific Static IP addresses to your devices you can better manage your network and make sure they connect with the same Local IP Address each time they connect to your Roqos.

Login to Roqos Core UI web app in a browser on any computer or smart device.

1. Click the navigation menu and select Basic Settings > LAN Settings.

Roqos Basic Settings - LAN settings

2. Click Static IP Assignments.

Roqos LAN settings - Static IP Assignments

3. Click Add Assignment.

Roqos LAN settings - Add Assignment

4. Toggle the device hat you want to set a Static IP for and then enter 192.168.23.x with x being any number between 2 and 254. Click Save.

Now, every time the device connects to the Roqos network it will be assigned the same Static IP address on the Local network.

PrivateInternetAccess (PIA) AsusWRT OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for PIA AsusWRT Setup

Download your PIA .ovpn file

If you are not already a PIA user Sign Up Now.

1. Log in to your account on the PIA website.

PIA login

2. Successfully log in with your account information then go to PIA’s OpenVPN Config Generator.

3. On the OpenVPN Configuration Generator select the following:

OpenVPN Version: OpenVPN 2.4 or newer

Select Platform: Linux

Select Region: Choose the server location you’d like to connect to

Select Port: Typically we recommend UDP/1198 RSA-2048 AES-128-CBC SHA1 for best speeds but feel free to select the one you want to use.

4. Click Generate to download the .ovpn file. Do not open this file once it is downloaded.

PIA Generate .ovpn file

AsusWRT Router Setup for PIA

Login to AsusWRT firmware settings in a browser on any computer or smart device connected to the AsusWRT FlashRouter’s network.

1. Navigate to the VPN tab.

Merlin VPN Tab

2. Navigate to the VPN Fusion tab.

Asus VPN Fusion

3. Click Add profile.

Asus Add profile

4. In the Connection Name field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in New York so I have entered in PIA New York.

5. In the VPN Type dropdown select OpenVPN.

6. Click Import .ovpn file and select the .ovpn file you downloaded earlier. Then click Upload.

7. In the Username and Password fields paste in the PIA username and password you use to successfully login to your PIA website account.

8. Click Apply and Enable at the bottom of the page.

Asus PIA profile

If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network click into the profile and disable Apply to all devices. Then click Devices and select the devices that you want to connect to VPN.

Asus VPN devices
Asus VPN select devices

9. At the top of the page set the Service State toggle to ON to activate the VPN connection.

Asus PIA Connected

Verify a successful PIA connection

  1. You should now see a CONNECTED message.
  2. Visit PIA’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PIA.

How to change the PIA server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

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