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FlashRouters Support Portal

Prioritizing Privacy

  • SETUP GUIDES
    • Privacy Hero Router Setup Guide
    • ASUS-WRT Router Setup Guide
    • AsusWRT-Merlin Router Setup Guide
    • DD-WRT Router Setup Guide
    • ExpressVPN Router Setup Guide
    • GL.iNet Router Setup Guide
    • Roqos Core Router Setup Guide
  • TROUBLESHOOTING
    • Router Access
    • WiFi Connectivity
    • Internet Connection Issues
    • General VPN Issues
    • DD-WRT Firmware
    • TeamViewer Remote Support
  • FAQs
    • Router FAQs
    • VPN FAQs
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DNS Setup for Asus Merlin

TeamFlashRouters · Jan 19, 2022 ·

Enter custom DNS servers in your Asus Merlin firmware to avoid using your ISP DNS, which will steal and collect your browsing data.

Login to Asus Merlin firmware settings in a browser on any computer or smart device.

1. Under Advanced Settings select LAN.

2. Click the DHCP Server tab.

3. In the DNS Server 1 and DNS Server 2 fields enter the DNS server that you wish to use.

Merlin DNS Setup

4. Click Apply and then reboot the router and reconnect to the network.

VPN Killswitch for Asus Merlin

TeamFlashRouters · Jan 19, 2022 ·

Once you have OpenVPN connected on your Merlin FlashRouter you can enable the VPN Killswitch so that no internet traffic passes through your router that is not encrypted by the VPN tunnel.

Login to Asus Merlin firmware settings in a browser on any computer or smart device.

1. Under Advanced Settings select VPN.

2. Click the VPN Client tab.

3. Set Killswitch – Block routed clients if tunnel goes down to Yes.

Merlin Accept DNS configuration Redirect Internet and Kill Switch

4. Click Apply.

IVPN WireGuard Setup

TeamFlashRouters · Oct 13, 2021 ·

Preparing for IVPN WireGuard Setup

Verify your IVPN login information

If you are not already a IVPN user Sign Up Now.

Log in to your account on the IVPN website.

IVPN website login

DD-WRT Router Setup for IVPN WireGuard

Navigate to Setup > Tunnels 

Enter IVPN WireGuard settings

1. Click Add Tunnel.

2. Set Tunnel to Enable.

Setup - Tunnel - Enable Tunnel

3. Select Wireguard from the dropdown.

Setup - Tunnel - Select Wireguard

3. Set MTU to 1412.

IVPN Wireguard MTU setting

4. Click Generate Key.

Setup - Tunnel - Generate Key

9. Copy the Local Public Key.

IVPN Wireguard Local Public Key

10. In a new tab (leave the DD-WRT settings opened), go to your IVPN Account and click WireGuard and then click WireGuard Key Management.

IVPN Wireguard Key Management

11. Click Add New Key.

IVPN Wireguard Add New Key

12. Paste the copied Local Public key to the Public Key field and click Add Key.

IVPN Wireguard Paste Public Key

13.Copy the IP Address assigned to your public key and add it to the IP Addresses/Netmask(CIDR) field followed by a /32 subnet mask.

IVPN Wireguard copy IP Address
IVPN Wireguard paste IP Address

Certain DD-WRT builds will show two separate fields here: IP Address and Subnet Mask. If that is the case set the IP Address field to the Address without the /32 added and set the Subnet Mask to 255.255.255.255

14. Click Add Peer.

Setup - Tunnel - Add Peer

15. Set the Peer Tunnel IP to 0.0.0.0. Set Peer Tunnel DNS to 172.16.0.1

IVPN Wireguard Peer Tunnel IP and DNS

16. Set Endpoint to Enable.

IVPN Wireguard Enable Endpoint

17. Go to the IVPN Server Status page and copy the server name for the WireGuard server location you want to connect to.

IVPN Wireguard Endpoint server

Be sure to copy the WireGuard server address and not the OpenVPN server address.

18. Paste the server name you copied into the Endpoint Address field and set the Port to 2049.

IVPN Wireguard Endpoint Address

19. On the IVPN Server Status page copy the Public Key of the server location you entered. Paste the Public Key into the Peer Public Key field.

IVPN Wireguard copy server Public Key
IVPN Wireguard enter Peer Public Key

20. Leave Allowed IPs as 0.0.0.0/0. Set Router Allowed IP’s via tunnel to Enable. Set Persistent Keep Alive to 25.

IVPN Wireguard Peer settings

21. At the bottom of the page click Save and then click Apply Settings.

Set IVPN DNS servers

Navigate to Setup > Basic Setup

Set Static DNS 1 to 172.16.0.1

Set Static DNS 2 to 198.245.51.147

IVPN Wireguard Static DNS

Click Apply Settings.

Reboot the FlashRouter

Navigate to Administration > Management

Scroll to the bottom of the page and click the red Reboot Router button. Wait for the FlashRouter to reboot and then reconnect.

Verify a successful IVPN connection

Navigate to Setup > Tunnels

  1. You should Endpoint, Latest handshake, and Transfer in the WireGuard status area.
  2. Visit IVPN’s website to verify your status as using IVPN.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

NordVPN TP-Link OpenVPN Setup

TeamFlashRouters · Apr 16, 2024 ·

Preparing for NordVPN TP-Link Setup

Obtain your NordVPN manual Username and Password

If you are not already an NordVPN user Sign Up Now.

1. Log in to your account on the NordVPN website.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Download your NordVPN .ovpn file

1. There are two options for obtaining the .ovpn file. The first and recommended is to navigate to NordVPN’s server recommendation page. Click Recommended Server to display the fastest server based on your actual location. You can adjust the country if you don’t want to connect to the recommended country.

Then click Show Available Protocols. Click Download Config next to OpenVPN UDP. This will download the .ovpn file to your computer for this server. Do not open this file.

NordVPN Recommended Server

The second method to obtain a server is for connecting to a specific server number that you know you want to use. This applies to NordVPN Dedicated IP servers if you are signed up for that service. Go to NordVPN’s .ovpn file page. Then search for the server number that you want to use and click Download UDP.

NordVPN Download Specific Server

TP-Link Router Setup for NordVPN

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was us6821 so I have entered in NordVPN us6821.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the NordVPN username and password we obtained earlier.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link NordVPN

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link NordVPN connected

Verify a successful NordVPN connection

  1. You should now see a CONNECTED message.
  2. Visit NordVPN’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to NordVPN.

How to change the NordVPN server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Change WiFi name and password on Merlin

TeamFlashRouters · Jan 19, 2022 ·

Set a custom WiFi network name and password for your devices to join the Merlin FlashRouter’s network.

Login to Asus Merlin firmware settings in a browser on any computer or smart device.

1. Under General select Network Map.

Merlin Wifi change name and pass

2. In the Network name (SSID) field enter the name you want your Asus WiFi to appear as. This can be the same or different for both 2.4GHz and 5GHz bands. We typically advise setting different names for each so you can connect your streaming devices to the 5GHz band as that is the faster WiFi band.

3. In the WPA-PSK key field enter the password you want to join your devices to the Merlin WiFi network. If your WiFi names are the same for 2.4GHz and 5GHz make sure they have the exact same wireless password set.

4. Click Apply and then rejoin the new wireless network.

Why is my Time Zone set to Europe/Berlin?

TeamFlashRouters · May 30, 2019 ·

Europe/Berlin is the default Time Zone setting for DD-WRT firmware.

To change this to your location’s actual Time Zone do the following.

Navigate to Setup > Basic Setup

Select your actual Time Zone from the dropdown field. Leave the Server IP/Name field blank.

CLICK APPLY SETTINGS

The network may reboot for a moment. Simply reconnect when it is back up.

Disabling the NTP Client setting will result in the VPN connection not working so we ask that you please leave it enabled at all times.

TP-Link Merge or Separate 2.4GHz and 5GHz Wi-Fi

TeamFlashRouters · Apr 17, 2024 ·

Your TP-Link router broadcasts a 2.4GHz and a 5GHz Wi-Fi network. These can be separated to allow you to assign your devices to the network that best suits them or merged into a single network so your devices automatically select the best band to use. Follow this guide to separate or merge your Wi-Fi bands.

1. Connect your computer, phone, or tablet to the TP-Link router via wireless (FlashRouter24 / FlashRouter50) or via ethernet cable to one of the LAN ports on the router.

The FlashRouter WiFi password is printed on the sheet that came with the router and is set to Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router if you cannot locate the sheet. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C

Be sure to capitalize the W.

2. Once connected via wireless or ethernet on your device open your browser and go to the TP-Link firmware settings.

TP-Link URL Access

3. Enter tp-link as the admin password to access the TP-Link firmware settings.

TP-Link admin password

4. Click Wireless.

TP-Link Wireless tab

5. Check the Smart Connect checkbox to merge the two Wi-Fi bands. Uncheck the Smart Connect checkbox to separate the two Wi-Fi bands. If you have the two Wi-Fi bands separated make sure the Network Name (SSID) fields have different names for 2.4GHz and 5GHz bands. Click Save.

TP-Link Merge Wifi
TP-Link Separate Wifi

6. Connect your devices to the new wireless network.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Using Device Groups to bypass VPN on ExpressVPN/Aircove firmware

TeamFlashRouters · May 12, 2022 ·

Bypassing the ExpressVPN tunnel on certain devices allows you to have multiple IP Addresses while connected to the same router. This feature is very helpful with certain websites where VPN is blocked such as streaming services and banking information.

1. Connect to the FlashRouter’s network via ethernet cable or wireless.

2. Open your web browser and enter expressvpnrouter.com or 192.168.132.1 in the URL.

ExpressVPNrouter.com
192.168.132.1

3. Login with your ExpressVPN FlashRouter admin password.

ExpressVPN Router admin login

4. Select VPN Off on the right hand side of the menu.

ExpressVPN select No VPN

5. Click and drag the device that you want to bypass the VPN tunnel to the No VPN area.

ExpressVPN No VPN select device
ExpressVPN No VPN select device 2

The devices assigned to No VPN will now correct directly to your ISP internet while the devices in the VPN group will remain connected to the VPN server.

IPVanish TP-Link OpenVPN Setup

TeamFlashRouters · Apr 29, 2024 ·

Preparing for IPVanish TP-Link Setup

Download your IPVanish .ovpn file

If you are not already an IPVanish user Sign Up Now.

1. Log in to your account on the IPVanish website.

IPVanish login

2. Successfully log in with your account information then go to IPVanish .ovpn file page.

3. Click on the .ovpn file for the server location you want to use to dowloand the .ovpn file. Do not open this file.

IPVanish download ovpn

TP-Link Router Setup for IPVanish

Login to TP-Link firmware settings in a browser on any computer or smart device connected to the FlashRouter’s network.

1. Navigate to the Advanced tab.

TP-Link Advanced settings

2. Navigate to the VPN Client tab.

TP-Link VPN Client

3. Check the Enable box next to VPN Client. Then click Save at the bottom of the page.

TP-Link VPN Client enable

4. Click the Add button in the Server List area.

TP-Link Add server button

5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location. Our example server was New York so I have entered in IPVanish New York.

Set the VPN Type to OpenVPN.

In the Username and Password fields paste in the IPVanish email and password you use to successfully login to your IPVanish website account.

Click Browse and select the .ovpn file you downloaded earlier. Then click Save.

TP-Link IPVanish

By default no devices will be assigned to the VPN Tunnel. With TP-Link firmware you must manually assign the devices that you want connected to the VPN tunnel. Proceed with the next steps to do so for all devices you want connected to VPN.

6. Click the Add button in the Device List area.

TP-Link add devices to VPN tunnel

7. A list of devices connected to the FlashRouter’s network will appear. Check the devices that you want to connect to VPN. Then click OK.

TP-Link select devices to add to VPN tunnel

8. Now that the devices have been assigned to the VPN connection click the Enable toggle in the Server List area.

TP-Link IPVanish Connected

Verify a successful IPVanish connection

  1. You should now see a CONNECTED message.
  2. Visit IPVanish’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to IPVanish.

How to change the IPVanish server

  1. Follow the steps at the top of the page to obtain a new .ovpn file.
  2. Then proceed with the settings same as initial setup.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Change WiFi name and password on Roqos

TeamFlashRouters · Nov 14, 2021 ·

Change your Roqos’ WiFi Network Name and Password to anything you like. Make sure it is not a duplicate of an existing WiFi name.

Login to Roqos Core UI web app in a browser on any computer or smart device.

1. Click the navigation menu and select Basic Settings > WiFi Settings.

Roqos Basic Settings - WiFi Settings

2. Click Main WiFi.

Roqos WiFi Settings - Main WiFi

3. Click Settings.

Roqos WiFi Settings - Settings

4. Enter the new Network Name and Network Password. Click Save.

Roqos WiFi Settings - Enter new name and password

5. Reconnect your WiFi devices to the new network with the password you just set.

Privacy Hero Bedtime Settings (Internet Scheduler)

TeamFlashRouters · Apr 3, 2023 ·

Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

The Bedtime settings feature allows users to schedule when internet access will be turned off for specific user profiles. All devices assigned to this profile will have these rules applied.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

Privacy Hero Profiles

4. Click the name of the User Profile.

Privacy Hero Select Profile

5. Click Schoolnights or Weekends depending on which you need to set rules for.

Privacy Hero Bedtime School Nights Weekends

6. Select the time that you want the Internet to turn off and the days you want this rule to apply to. Click Save.

Privacy Hero Set Bedtime

7. Set the Bedtime toggle to On.

Privacy Hero Enable Bedtime

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Setting up a Guest WiFi Network on Roqos

TeamFlashRouters · Nov 14, 2021 ·

Create a Guest WiFi network on your Roqos to segment certain devices from the main network and set custom content filters as you see fit. Note that this is only for 2.4GHz wireless.

Login to Roqos Core UI web app in a browser on any computer or smart device.

1. Click the navigation menu and select Basic Settings > WiFi Settings.

Roqos Basic Settings - WiFi Settings

2. Click Guest WiFi.

Roqos WiFi Settings - Guest Wifi

3. Toggle the Enable slider and set the Network Name and Guest WiFi Password. Click Save.

Roqos WiFi Settings - Guest Wifi name and password

4. Optional: If you wish to set specific Content Filters for the Guest Network and set the Filters that you see fit.

Wireless Guest Network Setup – Unbridged (Recommended)

TeamFlashRouters · Jun 12, 2019 ·

If you would like to prevent visitors from connecting to your main WiFi network then you can create a separate Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.

Preparing for Wireless Guest Network Setup

If you have a Dual-band or Tri-Band router you can setup a WiFi Guest Network, creating a separate VLAN (virtual local area network) for your visitors, or in order to segment your VPN networks on any band you like. We recommend using the 2.4GHz network for your DD-WRT Guest Wireless Network so it is compatible with the most possible WiFi devices. Setting up a guest network for visitors in your home allows you to keep them off of your main WiFi network.

We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter. Be sure to pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.

DD-WRT Router Setup for Wireless Guest Network

Enter Wireless settings

Navigate to Wireless > Basic Settings

FlashRouter DD-WRT Wireless Guest Network Settings Unbridged

Under the 2.4GHz or 5GHz Interface click the Add button.

Wireless Network Name (SSID)

Enter the a unique network name for the guest network.

Network Configuration

Unbridged

Force DNS Redirection

Enable

Optional DNS Target

208.67.220.220

IP Address

192.168.12.1

Subnet Mask

255.255.255.0

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Click Apply Settings.
  3. Reboot your router.

Enable DHCP for Guest Network

Navigate to Setup > Networking

Wireless Guest Network Setup on DD-WRT FlashRouter Unbridged Setting DHCP Server
  1. Scroll to the very bottom of the page and under DHCPD click Add.
  2. Select wl0.1 or ath1.1 depending on your router model.
  3. Click Apply Settings.
  4. Reboot your router.

Depending on the router model and WiFi band you are using, the wireless interfaces will be labelled differently.

This setting can be labelled wl1.1, ath0.1, wl2.1, and so on. Make sure when you get up to the bridge assignment section that you are using the correct guest network Virtual Interface.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Set a Static IP for your connected devices on Roqos

TeamFlashRouters · Dec 21, 2021 ·

By assigning specific Static IP addresses to your devices you can better manage your network and make sure they connect with the same Local IP Address each time they connect to your Roqos.

Login to Roqos Core UI web app in a browser on any computer or smart device.

1. Click the navigation menu and select Basic Settings > LAN Settings.

Roqos Basic Settings - LAN settings

2. Click Static IP Assignments.

Roqos LAN settings - Static IP Assignments

3. Click Add Assignment.

Roqos LAN settings - Add Assignment

4. Toggle the device hat you want to set a Static IP for and then enter 192.168.23.x with x being any number between 2 and 254. Click Save.

Now, every time the device connects to the Roqos network it will be assigned the same Static IP address on the Local network.

Hotspot Shield Manual OpenVPN Setup

TeamFlashRouters · Jul 15, 2020 ·

Preparing for Manual Hotspot Shield Setup

Obtain your Hotspot Shield OpenVPN Information

If you are not already a Hotspot Shield user Sign Up Now.

1. Log in to your account on the Hotspot Shield website.

2. Click Hotspot Shield on the left side navigation.

Hotspot Shield - Website Admin

3. Under Choose your device click Router.

Hotspot Shield - Select Router

4. In the Set up your router section Select your desired virtual location and then click Download file.

Open the file that was downloaded with NotePad++ for Windows or TextEdit for Apple. You only need the <cert> and <key> from the .ovpn file. All Hotspot Shield servers have different keys and certificates.

Hotspot Shield - Download Configuration File

5. Copy the VPN Username, and Password that appear under Step 2 to a notepad, you will need this information later in the setup process.

Hotspot Shield - OpenVPN username and password

DD-WRT Router Setup for Hotspot Shield

Navigate to Services > VPN

Enter Hotspot Shield settings

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

At the top of the .ovpn file you downloaded above, there is a line e.g.:
remote universitycalendar.us 8041
universitycalendar.us is your Hotspot Shield server name. Enter the server name in this field.

Port

8041

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-128-CBC

Hash Algorithm

SHA256

User Pass Authentication

Enable

Username

Enter the Username you obtained in your Hotspot Shield account.

Password

Enter the Password you obtained in your Hotspot Shield account.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

No

NAT

Enable

Firewall Protection

Enable

Additional Config

resolv-retry infinite
remote-random
nobind
tun-mtu 1500
tun-mtu-extra 32
mssfix 1450
persist-key
persist-tun
ping 15
ping-restart 0
reneg-sec 0
remote-cert-tls server

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

—–BEGIN CERTIFICATE—–
MIIFazCCA1OgAwIBAgIRAIIQz7DSQONZRGPgu2OCiwAwDQYJKoZIhvcNAQELBQAw
TzELMAkGA1UEBhMCVVMxKTAnBgNVBAoTIEludGVybmV0IFNlY3VyaXR5IFJlc2Vh
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jNPElpzVmbUq4JUagEiuTDkHzsxHpFKVK7q4+63SM1N95R1NbdWhscdCb+ZAJzVc
oyi3B43njTOQ5yOf+1CceWxG1bQVs5ZufpsMljq4Ui0/1lvh+wjChP4kqKOJ2qxq
4RgqsahDYVvTH9w7jXbyLeiNdd8XM2w9U/t7y0Ff/9yi0GE44Za4rF2LN9d11TPA
mRGunUHBcnWEvgJBQl9nJEiU0Zsnvgc/ubhPgXRR4Xq37Z0j4r7g1SgEEzwxA57d
emyPxgcYxn/eR44/KJ4EBs+lVDR3veyJm+kXQ99b21/+jh5Xos1AnX5iItreGCc=
—–END CERTIFICATE—–
—–BEGIN CERTIFICATE—–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—–END CERTIFICATE—–

Public Client Cert

In the .ovpn file Copy and Paste all contents in between the <cert> and </cert> lines from your .ovpn file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–

Private Client Key

In the .ovpn file Copy and Paste all contents in between the <key> and </key> lines from your .ovpn file starting and ending with:
—–BEGIN PRIVATE KEY—–
…
—–END PRIVATE KEY—–

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful Hotspot Shield connection

Navigate to Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit Hotspot Shield’s website to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to Hotspot Shield.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the Hotspot Shield server

  1. Follow the instructions for obtaining the OpenVPN information from above.
  2. Enter the new Server Address in the Server IP/Name field.
  3. Enter the new Username and Password.
  4. Enter the new Public Client Cert and Private Client Key.
  5. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here
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