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FlashRouters Support Portal

Prioritizing Privacy

  • SETUP GUIDES
    • Privacy Hero Router Setup Guide
    • ASUS-WRT Router Setup Guide
    • AsusWRT-Merlin Router Setup Guide
    • DD-WRT Router Setup Guide
    • ExpressVPN Router Setup Guide
    • GL.iNet Router Setup Guide
    • Roqos Core Router Setup Guide
  • TROUBLESHOOTING
    • Router Access
    • WiFi Connectivity
    • Internet Connection Issues
    • General VPN Issues
    • DD-WRT Firmware
    • TeamViewer Remote Support
  • FAQs
    • Router FAQs
    • VPN FAQs
    • Warranty and Returns FAQs
    • Sales FAQs
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Search Results for: routers dd-wrt

Sales FAQs

admin · Jan 29, 2019 ·

Sales FAQs

Can My Router Be Preconfigured With My VPN Information?

Plug and Play VPN Support

Yes you can!

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

 

To have your router VPN preconfigured:

  1. Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note:  If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

 

Privacy Hero 2 Only:

While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.

You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.

Can I Use My Dedicated IP Address With A FlashRouter?

Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.

Check out our Dedicated IP Addresses Blog Post for more details!

Can I Use A FlashRouter With My Current Mesh System?

Yes!

You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:

ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter) 

This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.

You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.

Can You Flash My Router and Connect me to VPN?

At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.

The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans


🔹 How It Works

✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.


Flashing vs. Configuration: Router Compatibility

At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.

🛠 Router Setup Types by Brand

🔹 Flashing Required (Custom Firmware Installation)

These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.

  • Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
  • Linksys – Flashed with DD-WRT firmware.
  • Netgear – Flashed with DD-WRT firmware.

🔹 Configuration Only (No Flashing Required)

These routers have built-in VPN support and only require proper setup.

  • TP-Link – Configured without flashing.
  • GL.iNet – Configured without flashing.
  • Cudy – Configured without flashing.

📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.


✅ Supported VPN Providers

We work with a wide range of VPN providers, including:

  • NordVPN
  • ExpressVPN
  • Surfshark
  • CyberGhost
  • IPVanish
  • Private Internet Access (PIA)
  • VyprVPN
  • ProtonVPN
  • PureVPN
  • Windscribe
  • IVPN
  • Mullvad
  • StrongVPN
  • AzireVPN
  • AstrillVPN
  • HotspotShield VPN

(If your provider isn’t listed, reach out – we may still be able to support it!)


🔗 Get Started Today!

👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans

🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.

How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?

You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.

This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

 

Privacy Hero 2 Only:

You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.

After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.

What Are the Differences Between New, Recertified, And Open Box FlashRouters?

New

  • Direct from manufacturer, in new box.
  • Custom flashed on demand at time of the order.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Recertified (RM)

  • Direct from manufacturer/reseller, may be reboxed.
  • Custom flashed on demand at time of the order.
  • Specialists tested to guarantee same functionality as NEW routers.
  • 30 Day Satisfaction Guarantee / 1 Year Warranty.

Open Box

  • Limited quantity, discount items reboxed that may have cosmetic imperfections.
  • Same testing and functionality level and New and RM.
  • 30 Day Satisfaction Guarantee / No Warranty.

Will a FlashRouter Work With My Internet Service Provider?

US Customers (Single Router Solution):

Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

US Customers (Dual Router Solution): 

Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

 

International Customers (Single Router Solution):

Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port. 

International Customers (Dual Router Solution):

ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter. 

For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.

This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service. 

For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable. 

What Stock Firmware Features Will I Lose If I Flash My Router

Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.

These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.

Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.

Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Can I Use A FlashRouter To Work From Home?

Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.

What is the Difference Between Business VPNs and VPN Services?

Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.

Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.

Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.

Are There VPN Service Providers That Offer VPN for Business?

There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.

These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.

Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.

Can I use a VPN on a FlashRouter With My Work/Corporate VPN?

Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.

Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.

Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.

While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.

If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.

This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.

Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.

If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.

Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?

Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.

Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.

And, if you’re looking for a specific router, take a look at some of our most popular options!

How can I Reset the Password for My FlashRouters.com Customer Account?

To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.

If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.

What Payment Methods does FlashRouters Accept?

We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.

 

If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.

Can I Make Change/Update/Cancel My Order?

We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.

While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.

Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.

Trouble Checking Out

Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:

⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.

VPN FAQs

admin · Jan 29, 2019 ·

VPN FAQs

General VPN FAQ Answers

What is a VPN?

VPN is an acronym for ‘Virtual Private Network’, historically used by private organizations to seamlessly link geographically diverse locations via the Internet. A VPN ‘tunnels’ traffic between two devices by transmitting it over a secure network. There are also clearly identifiable benefits to individual Internet users accessing a VPN.

  • A VPN provides you with top-level security and privacy for all your Internet downloading, streaming and browsing. As long as you are signed into your VPN account, all data you transmit over the Internet is encrypted.
  • A VPN encrypts your device by hiding the IP address assigned by your Internet Service Provider (ISP) and replacing it with the IP address of your choosing from the list of server locations belonging to your VPN provider. This masks your identity when visiting sites that geo-restricted content, and helps you avoid devious local Internet marketing and advertising schemes that track you through your IP address.

Will a FlashRouter with a built-in VPN client speed up my connection?

FlashRouters are relatively new models that may enhance data transfers across your home network or extend the range of your Wireless signal. However, the speed at which you download or stream content can not exceed the speed of the connection you pay for through your ISP. Purchasing a FlashRouter or signing up for VPN service WILL NOT transform your regular connection into a high-speed broadband connection.

At the same time, if you do have a broadband connection, a FlashRouter with a VPN connection may slow down your transfer speeds due to the processor encrypting all of your data. In certain cases a FlashRouter with a VPN can also prevent throttling by an ISP of specific service like Netflix or Amazon Video.

Which VPN provider should I use?

Our routers have been tested to perform with many of the most popular VPN providers such as ExpressVPN, NordVPN, IPVanish, PrivateInternetAccess & CyberGhost among 50+ VPN providers so that subscribers can get the maximum benefit from their VPN service. If you prefer another provider, that is not an issue at all. You can still use a DD-WRT VPN FlashRouter with any VPN provider that offers DD-WRT router integration support. Contact our team for further information about using our routers with your VPN service of choice or if you need a VPN provider recommendation based on your location.

Should my FlashRouter replace my old router?

A FlashRouter will work as a standalone router by connecting your modem to its Wide Area Network (WAN) port, or using it in a Dual Router Network by connecting it to your existing router through a Local Area Network (LAN)/Ethernet port. Either way a FlashRouter can be configured to tunnel all traffic through the VPN server of your choosing.

If you would like to set up your Home Network so that some devices are being tunneled through a VPN server, and others are connecting to your Internet Service Provider (ISP) within your home country, then using your FlashRouter as an auxiliary device is recommended.

VPN Security FAQ Answers

Can I change my IP address to one in another country?

YES! The countries that you can change your IP address to depend on the offerings of your specific VPN providers. Prices and server locations vary across all VPN providers.

If you choose to purchase a FlashRouter then you will not have to install any VPN client software on your computer to change your IP address; the VPN will already be configured within the router. Therefore, any device you plug into this FlashRouter is automatically assigned the IP address of your selected VPN server.

When is my connection secure?

As long as the VPN account preset into your FlashRouter is active, any device that is connected to the Internet through this router has its network traffic encrypted, and IP address masked. With a FlashRouter you never have to physically login to your VPN account, as the settings have been stored in the router’s DD-WRT firmware.

Don’t worry though! If you are not at home, and using Wi-Fi in a public location, you can still use your VPN account on a laptop or mobile device through various other methods.

How can I be sure my connection is safe and encrypted?

In order to make sure that the connection on your FlashRouter is being rerouted appropriately through your VPN service, visit What is my IP address and make sure the location listed is the one you have chosen in your VPN settings, NOT your actual location.

If you wish, there is an Internet Kill Switch available as well for your router which will block the internet whenever you disconnect from VPN.

What VPN connection standards are supported on a FlashRouter?

Currently we support the OpenVPN protocol for VPN client connections. PPTP VPN has been deemed as insecure by the privacy community and so we no longer offer support for PPTP VPN connections.

Technical VPN FAQ Answers

What operating systems do you support?

A FlashRouter can be used with any operating system, be it Windows, Mac OS or Linux. A FlashRouter can also be used as a wireless access point for iPhones, iPads, and Android devices.

Our routers also work in conjunction with any other brand of router of ADSL or DSL modem/router combo from ISPs across the world.

Can I set up a VPN on a PS4, Xbox One, Kindle Fire, Roku, AppleTV or other devices without native VPN support?

THAT’S WHAT WE ARE HERE FOR!

If you purchase one of our FlashRouters loaded with DD-WRT firmware, you can run the client VPN connection from your router. Once you do this every device connected to the router will tunnel through the VPN.

Now you can stream content like Netflix, BBC iPlayer, Pandora Hulu, or Amazon Instant to your TV through any of these devices, instead of being constrained to streaming content on your computer!

If you need a recommendation for a VPN service with a specific streaming platform do not hesitate to contact our support team.

How do I upgrade the DD-WRT firmware of my FlashRouter?

TeamFlashRouters · May 30, 2019 ·

The following DD-WRT builds are from 11/24/2024 r58699. Keep in mind that these builds are for upgrading routers that already have DD-WRT firmware flashed. To flash a stock firmware router with DD-WRT firmware see our Flash My Router plan!

Download an updated DD-WRT firmware build for your specific FlashRouter model below. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available below.

  • Asus RT-AC5300
  • Asus RT-AC56U
  • Asus RT-AC66U
  • Asus RT-AC68U
  • Asus RT-AC87U
  • Linksys WRT1200AC
  • Linksys WRT1900AC
  • Linksys WRT1900ACv2
  • Linksys WRT1900ACS
  • Linksys WRT1900ACSv2
  • Linksys WRT3200ACM
  • Linksys WRT32X
  • Netgear R6300v2
  • Netgear R6400
  • Netgear R6400v2
  • Netgear R6700
  • Netgear R6700v2
  • Netgear R6700v3
  • Netgear R7000
  • Netgear R7000P
  • Netgear R7450
  • Netgear R7800
  • Netgear R8000
  • Netgear R8500
  • Netgear R9000

Please be aware that FlashRouters is not responsible for any DIY firmware flashing updates. If you have questions or concerns contact FlashRouters Support or check out the DD-WRT Community for additional helpful resources.

Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.

Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.

Navigate to Administration > Firmware Upgrade

Firmware Upgrade page in FlashRouter DD-WRT settings
  1. Do NOT select Reset to Default Settings in the dropdown menu as this will erase all of your FlashRouter settings.
    NOTE: If you are updating from an older DD-WRT build you may be required to reset the router after a firmware update for new features and UI to properly load. You will then be required to setup the administration username and password along with your WiFi and VPN network settings.
  2. Click Choose File and select the file you have downloaded.
  3. Click Upgrade.

How do I boost my Wireless Transmission power?

Dave · Apr 29, 2019 ·

Boost the wireless transmission power if you need to increase the wireless range of the FlashRouter.

Important Information

We recommend reading the entry in the DD-WRT Wiki to familiarize yourself with what TX Power values represent.

Broadcom routers

  • Netgear R8500
  • Netgear R7000
  • Netgear R6400 V2
  • Netgear R6300 V2
  • Asus RT-AC5300
  • Asus RT-AC66U
  • Asus RT-AC56U

Navigate to Wireless > WL# or ath# Advanced

  1. Set the TX Power to the desired value.
  2. Click Apply Settings.
Boost TX Power in DD-WRT Advanced Wireless Settings page to Increase Wireless Transmission

Atheros routers

  • Netgear R9000
  • Netgear R7800
  • Linksys WRT3200ACM
  • LinksysWRT32X
  • Linksys WRT1900AC/v2/ACS
  • LinksysWRT1200AC

Navigate to Wireless > Basic Settings

  1. Check Advanced Settings under the wireless interface you would like to boost.
  2. Set the TX Power to the desired value.
  3. Click Apply Settings.
Boost TX Power in DD-WRT Advanced Wireless Settings page to Increase Wireless Transmission

We advise to proceed with caution when setting the TX Power. This has been known to negatively effect the hardware if set too high.

Service Plan FAQs

admin · May 25, 2021 ·

Service Plan FAQs

Is the service plan a one time purchase or does it renew?

All FR service plans automatically renew on a quarterly or annual basis based on the term initially purchased. A reminder e-mail will be sent one week prior to renewal. In your FlashRouter account panel, you can cancel the plan at any time to stop any further renewals.

What is included with a FlashRouter?

  • On-demand Installation of enhanced firmware and our exclusive FlashRouters VPN Privacy App.
  • Custom setup guide.
  • Power cord and an ethernet cable.
  • Individual VPN Account Setup/Pre-configuration (On Request)
  • 1 year open source hardware warranty.
  • 30 day satisfaction guarantee.
  • Initial basic setup assistance via e-mail. For any advanced setups/configurations, live chat or remote assistance, a service plan purchase is required.

Does the service plan include a VPN subscription?

A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.

Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.

Plug and Play VPN Support

Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.

To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.

IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.

Shows what to look for when you want to preconfigure your router.

To have your router VPN pre-configured:

  1. Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during check out.
  2. Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
  3. Enter your your VPN username and password
  4. For ExpressVPN Firmware Routers there will be an additional box for your activation code.

Please note:  If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.

Do I have to buy a service plan?

Our routers are priced for the custom upgrades performed at our warehouse, testing expenses and keeping the FlashRouter App update to date.

Our service plan has three levels as an optional add-on with your purchase to get continued direct assistance from our team. This is especially useful to customers who are less tech savvy and want direct access to our support team to make sure their network is running exactly how they desire. Here is how these plans differ

Bronze – Basic E-mail Support
Silver – E-mail and Live Chat Support.
Gold – E-mail, Live Chat, and Remote One-on-One Sessions

Each situation and user has different needs and expertise. Our team of US-based support agents are highly trained specialists in VPN and DD-WRT router setup. From firmware updates to networking configuration/troubleshooting,solutions, the purpose of our Service Plans is to help our customers in whatever level they deem necessary.

Does FlashRouters offer phone support?

At this time, we do not provide phone support with our service plans. We have tested phone support for networking troubleshooting in the past but have found that on average caused us to help less customers in a less efficient manner. However, with a purchase of a Gold Service Plan, customers can schedule 1-on-1 remote support sessions via Teamviewer with our engineers and they will provide a hands-on, personal solution, to any problems you may be facing.

Do I need a Service Plan for a firmware upgrade?

Firmware upgrades are free of charge to any FlashRouter customer!

You can visit our support center and select your specific router model to upgrade your firmware based on the recommendations provided.

If you want the help of our Support Team to assist in this upgrade, you can always sign up for our Gold Service Plan and schedule a 1-on-1 Teamviewer session in which our trained engineers will take care of the upgrade for you!

What does the warranty cover?

Our complimentary 1-year hardware warranty does not include tech support outside. If your router suffers hardware failure within 365 days from the date you received the unit, then we will gladly replace your router with another fully tested one. For more information regarding our warranty and return policy, please check out our warranty and return section.

Can I purchase a router without a service plan and subscribe later?

Yes, you may purchase a service plan at any time. However, we can’t guarantee any pricing, or apply any previously offered discounts or specific features at that later date.

PrivateInternetAccess (PIA) Manual OpenVPN Setup

TeamFlashRouters · Apr 5, 2019 ·

Preparing for Manual PIA Setup

Verify your PIA login information

If you are not already a PIA user Sign Up Now.

Log in to your account on the PIA website.

FlashRouters Privacy App - PIA Login

PIA Server Addresses

The below servers are the only servers compatible with PIA router connections. Dedicated IP Addresses are not able to connect via routers.

United States

us-california.privacy.network
us-newjersey.privacy.network
us-chicago.privacy.network
us-texas.privacy.network
us-florida.privacy.network
us-seattle.privacy.network
us3.privacy.network
us-siliconvalley.privacy.network
us-newyorkcity.privacy.network
us-washingtondc.privacy.network
us-atlanta.privacy.network
us-houston.privacy.network
us-denver.privacy.network

United Kingdom

uk-london.privacy.network
uk-manchester.privacy.network

Canada

ca-toronto.privacy.network
ca-montreal.privacy.network

Australia

au-sydney.privacy.network
aus-melbourne.privacy.network
aus-perth.privacy.network

Germany

de-berlin.privacy.network
de-frankfurt.privacy.network

Rest of the World

ae.privacy.network
austria.privacy.network
dz.privacy.network
ad.privacy.network
ar.privacy.network
yerevan.privacy.network
bahamas.privacy.network
bangladesh.privacy.network
brussels.privacy.network
sofia.privacy.network
cambodia.privacy.network
china.privacy.network
cyprus.privacy.network
czech.privacy.network
denmark.privacy.network
egypt.privacy.network
fi.privacy.network
france.privacy.network
georgia.privacy.network
greenland.privacy.network
hungary.privacy.network
is.privacy.network
in.privacy.network
iran.privacy.network
ireland.privacy.network
man.privacy.network
israel.privacy.network
italy.privacy.network
japan.privacy.network
kazakhstan.privacy.network
liechtenstein.privacy.network
lu.privacy.network
macau.privacy.network
malta.privacy.network
mexico.privacy.network
md.privacy.network
monaco.privacy.network
mongolia.privacy.network
montenegro.privacy.network
morocco.privacy.network
nl-amsterdam.privacy.network
nz.privacy.network
nigeria.privacy.network
no.privacy.network
panama.privacy.network
philippines.privacy.network
poland.privacy.network
qatar.privacy.network
ro.privacy.network
rs.privacy.network
saudiarabia.privacy.network
spain.privacy.network
srilanka.privacy.network
sweden.privacy.network
swiss.privacy.network
sg.privacy.network
tr.privacy.network
taiwan.privacy.network
ua.privacy.network
venezuela.privacy.network
vietnam.privacy.network
za.privacy.network

DD-WRT Router Setup for PIA

Navigate to Services > VPN

PIA offers two different Encryption levels.
Default Encryption (AES-128) typically provides faster speeds.
Strong Encryption (AES-256) provides stronger encryption.
Follow the table below of the one that fits your needs.

Enter PIA settings (Default Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change PIA connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1198

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-128-CBC

Hash Algorithm

SHA1

First Data Cipher

Not set

Second Data Cipher

Not set

Third Data Cipher

Not set

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your PIA account with.

Password

Enter the Password you successfully logged in to your PIA account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Disabled

NAT

Enable

Firewall Protection

Enable

Additional Config

persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Enter PIA settings (Strong Encryption)

OpenVPN Client

Start OpenVPN Client

If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.

Server IP/Name

Copy and paste the server you would like to connect to from the server list above. Be sure there are no extra spaces or characters.

If you wish to change PIA connection locations, THIS IS THE ONLY FIELD YOU NEED TO CHANGE.

Port

1197

Tunnel Device

TUN

Tunnel Protocol

UDP

Encryption cipher

AES-256-CBC

Hash Algorithm

SHA256

First Data Cipher

Not set

Second Data Cipher

Not set

Third Data Cipher

Not set

Userpass Authentication

Enable

Username

Enter the Username you successfully logged in to your PIA account with.

Password

Enter the Password you successfully logged in to your PIA account with.

Advanced Options

Enable

TLS Cipher

None

LZO Compression

Adaptive

NAT

Enable

Firewall Protection

Enable

Additional Config

persist-key
persist-tun

Policy Based Routing

This field can be used for split VPN and Dual Gateway routing.

CA Cert

-----BEGIN CERTIFICATE-----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=
-----END CERTIFICATE-----

CLICK APPLY SETTINGS

Leave all settings not mentioned above as their default setting.

Verify a successful PIA connection

Navigate to Status > OpenVPN

  1. You should now see a CONNECTED SUCCESS message.
  2. Visit PIA’s IP Check to verify your new IP address and virtual location.

In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to PIA.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

How to change the PIA server

  1. Copy the new PIA server address from the above server list.
  2. Paste the server into the Server IP/Name field.
  3. Click Apply Settings.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Wireless Repeater Bridge Setup

TeamFlashRouters · Apr 22, 2019 ·

If you need to extend your connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Repeater Bridge. In Wireless Repeater Bridge mode the FlashRouter connects to your main router on the same subnet via WiFi, and then transmits your internet signal via the FlashRouter for internet access anywhere in your home or office.

Preparing for Wireless Repeater Bridge Setup

Verify your wireless information

In order to setup your FlashRouter as a Wireless Repeater Bridge, you will need the exact SSID and password of your existing wireless network. Make sure you have this information before proceeding.

We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.

Locate the Local IP Address of the existing wireless network

Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.

DD-WRT Router Setup for Wireless Repeater Bridge

Disable Firewall

Navigate to Security > Firewall

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Disable Firewall and Enable Filter Multicast
  1. Set SPI Firewall to Disable.
  2. Uncheck all boxes except for Filter Multicast.
  3. Click Save.

Disable DNSmasq

Navigate to Services > Services

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Disable DNSMasqButton
  1. Set DNSmasq to Disable.
  2. Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Select Add in the Virtual Interface area.

Wireless Repeater Setup on DD-WRT FlashRouter - Add Virtual Interface

In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater Bridge.

Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will bridge to.

Set Wireless Mode to Repeater Bridge in FlashRouter DD-WRT Basic Wireless Settings Page

In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.

Wireless Repeater Setup on DD-WRT FlashRouter - Set SSID for Repeated Band

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Password
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will bridge to.
  3. Click Save.

Change the FlashRouter's Local IP Address

Navigate to Setup > Basic Setup

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Set Local Router IP, Gateway, Local DNS
  1. Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
  2. Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
  3. Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
  4. Click Save.

Change the FlashRouter's Operating Mode

Navigate to Setup > Advanced Routing

Set Operating Mode to Router in FlashRouter DD-WRT Basic Wireless Settings Page
  1. Set the Operating Mode to Router.
  2. Click Apply Settings.

Reboot your FlashRouter

Power off the FlashRouter for 30 seconds and then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set. Your existing network and the FlashRouter’s network will now be bridged wirelessly.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

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