FlashRouters Support Portal

Prioritizing Privacy

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FR Privacy App Connect Page: Changing VPN providers

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Changing VPN providers on your FlashRouter has never been easier thanks to the FlashRouters Privacy App. There are currently more than 25 VPN providers to choose from in the default FR App installation.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Connect page.

FlashRouters DD-WRT Privacy App - Connect Settings

Choose your VPN provider from the dropdown menu options and be patient as your provider settings load into the FR Privacy App. If you are using a provider that has 1000+ servers it may take a bit longer to load.

FlashRouters DD-WRT Privacy App -Select VPN Provider

Now you can go ahead and follow your VPN provider setup to connect to your preferred VPN server location. Most providers simply require a username and password to complete the setup, but certain providers require additional certificate and key information as well.

How do I navigate to Options and Simple Setup in the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Navigate to the Simple Setup and Options pages within the FlashRouters Privacy App to access additional features.

FlashRouters DD-WRT Privacy App - Options Page Access

Click on the FlashRouters Privacy App logo to display the pages available in the FlashRouters Privacy App.

IPVanish on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for IPVanish Setup

Verify your IPVanish login information

If you are not already an IPVanish user Sign Up Now.

1. Visit IPVanish’s website login page.

2. Verify your account information by successfully logging in. You will enter this login in the FlashRouters Privacy App.

IPVanish Login Screen

Connecting to IPVanish in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your IPVanish information

In the Username and Password field enter the IPVanish login that you verified before.

IPVanish FlashRouter Privacy App - Enter Username and Password

Select an IPVanish server

Click the Server location dropdown and type in or scroll to your preferred server location.

IPVanish FlashRouter Privacy App - Sort and Select Server Closest to Actual Location

To list countries by their closest server to your location click Server Sort and select By Country – Closest to you. Then select your preferred country and you will automatically be connected to the server closest to your location.

IPVanish FlashRouter Privacy App - Sort and Select Server Closest to Actual Location

To list countries by the least loaded server click Server Sort and select By Country – Least Loaded. Then select your preferred country and you will automatically be connected to the least loaded server.

IPVanish FlashRouter Privacy App - Sort and Select Server Least Loaded

Connect to IPVanish

Click the Connect button to start your IPVanish connection. Please be patient as the router connects your entire network through VPN.

Verify a successful IPVanish connection

Visit IPVanish’s IP Check to verify your new IP address and virtual location.
You should see Connected at the top of the page underneath IPVanish.

IPVanish FlashRouters Privacy App - Connected Status Readout

Connect to a different IPVanish server

To change your server select a new server from the Server location dropdown and click Reconnect.

FlashRouters Privacy App Setup - Reconnect Button

Disconnect from IPVanish

To disconnect from IPVanish click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

How can I get the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Buy a FlashRouter

All DD-WRT FlashRouters are shipped with the FlashRouters Privacy App installed.

VPN provider specific installs

Check your VPN provider’s website for custom install information for the FlashRouters Privacy App.

Buy a FlashRouters Support Plan

  1. For remote flashing and setup of a DD-WRT compatible router that you did not purchase from us we offer Support Plans.
  2. For existing FlashRouters customers we offer discounted rates on support plans specifically to install the FlashRouters Privacy App. Contact support@flashrouters.com for access to these Support Plans.

Connect: How do I change my VPN provider in the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Change your VPN provider in a few click with the FlashRouters Privacy App.

FlashRouters DD-WRT Privacy App - Select VPN Provider in Dropdown
  1. On the Connect page select the dropdown that has the current VPN provider you are using.
  2. From the dropdown select the new VPN provider you would like to use.
  3. Be patient as the new provider’s information loads into the FlashRouters Privacy App.
  4. Follow the Setup guide for correctly entering in the information for your new VPN provider in the FlashRouters Privacy App.

FR Privacy App Options Page: Policy routing by Network

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Policy routing by network allows for you to select specific networks that you want to bypass VPN or connect to VPN. First Setup your Guest Network via the FlashRouters Privacy App (LINK).

Global Kill Switch must be Disabled on the Connect page in order to use the Kill Switch by device feature. Also, Policy Routing by Device features will not work at the same time as Policy Routing by Network, you must use one or the other.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Options page.

Select Networks under Policy Routing and identify the network that you plan on adding a policy routing rule for and then select the Action option that you would like to use.

  • Default means the device will go through VPN if active and through ISP if VPN is inactive.
  • Kill-switch disables the internet connection on the specific device if the VPN connection drops.
  • VPN Off send the device traffic directly through your ISP and bypasses the VPN connection.

Click Apply at the bottom of the page.

IVPN on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for IVPN Setup

Obtain your IVPN login information

If you are not already an IVPN user Sign Up Now.

Visit IVPN’s website login page and verify your account information by successfully logging in.

FlashRouter Privacy App - IVPN Login

In the Client area you will see your IVPN OpenVPN Username displayed. Note this as you will enter this username in the FlashRouters Privacy App. The password will be the same as your login password.

IVPN Client Area for OpenVPN specific Username needed for FlashRouter DD-WRT Configuration

Connecting to IVPN in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your IVPN information

In the Username and Password field enter the IVPN Username that you obtained and the Password that you logged into your account with.

FlashRouter Privacy App - Enter IVPN Username and Password

Select an IVPN server

Click the Server location dropdown and type in or scroll to your preferred server location.

FlashRouter Privacy App - IVPN Select Server

Connect to IVPN

Click the Connect button to start your IVPN connection. Please be patient as the router connects your entire network through VPN.

Verify a successful IVPN connection

Visit IVPN’s website to verify your status as Connected.

You should see Connected at the top of the page underneath IVPN.

FlashRouter Privacy App - IVPN Connected Status Readout

Connect to a different IVPN server

To change your server select a new server from the Server location dropdown and click Reconnect.

FlashRouters Privacy App Setup - Reconnect Button

Disconnect from IVPN

To disconnect from IVPN click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

SaferVPN on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for SaferVPN Setup

Verify your SaferVPN login information

If you are not already a SaferVPN user Sign Up Now.

Visit SaferVPN’s website login page and verify your account information by successfully logging in. You will enter this login in the FlashRouters Privacy App.

FlashRouters Privacy App - SaferVPN Login

Connecting to SaferVPN in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your SaferVPN information

In the Username and Password field enter the SaferVPN login that you verified before.

FlashRouters Privacy App - Enter SaferVPN Username and Password

Select a SaferVPN server

Click the Server location dropdown and type in or scroll to your preferred server location.

FlashRouters Privacy App - Select SaferVPN Server

Connect to SaferVPN

Click the Connect button to start your SaferVPN connection. Please be patient as the router connects your entire network through VPN.

Verify a successful SaferVPN connection

Visit SaferVPN’s IP website to verify your new IP Address and status as Protected.

You should see Connected at the top of the page underneath SaferVPN.

FlashRouters Privacy App - SaferVPN Connected Status Readout

Connect to a different SaferVPN server

To change your server select a new server from the Server location dropdown and click Reconnect.

FlashRouters Privacy App Setup - Reconnect Button

Disconnect from SaferVPN

To disconnect from SaferVPN click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

VyprVPN on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for VyprVPN Setup

Verify your VyprVPN login information

If you are not already a VyprVPN user Sign Up Now.

Visit VyprVPN’s website login page and verify your account information by successfully logging in. You will enter this login in the FlashRouters Privacy App.

VyprVPN - Website Login

Connecting to VyprVPN in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your VyprVPN information

In the Username and Password field enter the VyprVPN login that you verified before.

FlashRouters DD-WRT Privacy App - Enter VyprVPN Username and Password

Select the Encryption type

VyprVPN Default Encryption typically provides faster speeds and VyprVPN Strong Encryption provides stronger encryption. Select the one that fits your needs.

FlashRouters DD-WRT Privacy App Select VyprVPN Encryption Strength

Select a VyprVPN server

Click the Server location dropdown and type in or scroll to your preferred server location.

Select VyprVPN Server Dropdown in DD-WRT FlashRouters Privacy App

Connect to VyprVPN

Click the Connect button to start your VyprVPN connection. Please be patient as the router connects your entire network through VPN.

Verify a successful VyprVPN connection

Visit VyprVPN ‘s IP Check to verify your new IP address and virtual location.

You should see Connected at the top of the page underneath VyprVPN.

FlashRouters DD-WRT Privacy App - VyprVPN Connected Status Readout

Connect to a different VyprVPN server

To change your server select a new server from the Server location dropdown and click Reconnect.

Disconnect from VyprVPN

To disconnect from VyprVPN click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

FR Privacy App Options Page: Check your IP Address

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Check your IP Address from within the FlashRouters Privacy App – an easy way to double check that you are sending all internet traffic through a VPN IP address rather than through your ISP.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Options page.

Click What is my IP? and a notification will appear at the top of the page saying: “Your IP Address is now…”

Check your IP address again by clicking on your current IP address or by refreshing the page and clicking What is my IP? once again. 

FR Privacy App Connect Page: Global Kill Switch

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Global Kill Switch is a very important feature if you want to keep your internet connection secure at all times, even in the rare case that your VPN connection unexpectedly drops for any reason at any time.

By enabling Kill Switch this will block internet access entirely if the VPN disconnects, and the internet will only be accessible again once the VPN connection starts up again.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Connect page.

FlashRouters DD-WRT Privacy App - Connect Settings

Check Global Kill Switch to have your FlashRouter disconnect from the internet if the VPN connection drops.

FlashRouters DD-WRT Privacy App - Enable Global Kill Switch

Uncheck this box to stay connected to the internet if the VPN is disconnected.

Feature alert! Kill Switch by device is available in the Options page of the FR Privacy App if you would like certain devices to be able to access the internet without VPN. If you want to use Kill Switch by device then you must first disable Global Kill Switch.

FR Privacy App Connect Page: Access VPN logs

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

VPN connection logs can be very helpful for troubleshooting if you have a connection issue. These are not logs of your VPN activity but rather logs that will report errors for connection failures to your VPN service provider.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Connect page.

FlashRouters DD-WRT Privacy App - Connect Settings

Scroll down and click Logs at the bottom of the page.

FlashRouters DD-WRT Privacy App - Auto-Connect to VPN Button

Within the Logs area you can take several actions.

FlashRouters DD-WRT Privacy App - Access OpenVPN Logs
  1. Kill – This is another way to disconnect from VPN.
  2. Reset – This will revert all changes you have made to the FR Privacy App on the Connect and Options pages. If you reset you will need to select your VPN provider, enter login info, etc…
  3. Reload – Refresh the readouts of logs if you are in the middle of attempting a connection.
  4. Download – Save logs to your computer as a text file.
  5. Copy – Copy logs directly to your clipboard without saving to your computer.

ExpressVPN on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for ExpressVPN Setup

Obtain your ExpressVPN login information

If you are not already an ExpressVPN user Sign Up Now.

1. Visit ExpressVPN’s website login page.

ExpressVPN login page

2. Successfully log in with your account information. Select More.

ExpressVPN account page

3. Select Manual Configuration and copy the Username and Password that are displayed on the right hand side of the screen.

ExpressVPN Manual Configuration
ExpressVPN username and password

Connecting to ExpressVPN in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your ExpressVPN information

In the Username and Password field enter the ExpressVPN OpenVPN Username and Password that you obtained.

ExpressVPN on FlashRouters Privacy App Setup - Entering OpenVPN Specific Username and Password

Select an ExpressVPN server

Click the Server location dropdown and type in or scroll to your preferred server location.

Select ExpressVPN Server Dropdown in DD-WRT FlashRouters Privacy App

Connect to ExpressVPN

Click the Connect button to start your ExpressVPN connection. Please be patient as the router connects your entire network through VPN.

Verify a successful ExpressVPN connection

Visit ExpressVPN’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath ExpressVPN.

FlashRouters DD-WRT Privacy App Connected Status readout

Connect to a different ExpressVPN server

To change your server select a new server from the Server location dropdown and click Reconnect.

FlashRouters Privacy App Setup - Reconnect Button

Disconnect from ExpressVPN

To disconnect from ExpressVPN click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

Options: How do I update the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

When an update is available for the FlashRouters Privacy App there are two ways of updating:

  1. Click the Update button that appears at the bottom of the Options page in the FlashRouters Privacy App.
  2. Power the FlashRouter off and back on for 30 seconds. Power cycling installs a fresh version of the App automatically and will push through the Update.

NordVPN on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for NordVPN Setup

Obtain your NordVPN manual Username and Password

If you are not already a NordVPN user Sign Up Now.

1. Visit NordVPN’s website login page.

NordVPN login

2. Click NordVPN on the left hand side and then click Setup NordVPN manually.

NordVPN setup manually

3. Enter in the verification code that was sent to your email.

NordVPN verify code

4. Copy and paste your NordVPN manual username and password to a secure location. This is the username and password you will enter into the router settings to connect to NordVPN.

NordVPN credentials

Connecting to NordVPN in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your NordVPN information

In the Username and Password field enter the NordVPN username and password that you obtained earlier.

FlashRouter Privacy App - Enter NordVPN Username and Password

Select a NordVPN server

Click the Server location dropdown and type in or scroll to your preferred server location.

Please be patient at this time while thousands of NordVPN servers are loading.

FlashRouter Privacy App - Select NordVPN Location

To list countries by their closest server to your location click Server Sort and select By Country – Closest to you. Then select your preferred country and you will automatically be connected to the server closest to your location.

FlashRouter Privacy App - Sort NordVPN Server Closest To You

To list countries by the least loaded server click Server Sort and select By Country – Least Loaded. Then select your preferred country and you will automatically be connected to the least loaded server.

FlashRouter Privacy App - Sort NordVPN Server by Least Loaded

Connect to NordVPN

Click the Connect button to start your NordVPN connection. Please be patient as the router connects your entire network through VPN.

Verify a successful NordVPN connection

Visit NordVPN’s website to verify your new IP address, virtual location, and status as Protected at the top of the page.

You should see Connected at the top of the page underneath NordVPN.

NordVPN Connected Status Readout

Connect to a different NordVPN server

To change your server select a new server from the Server location dropdown and click Reconnect.

Disconnect from NordVPN

To disconnect from NordVPN click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

Surfshark on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for Surfshark Setup

Obtain your Surfshark OpenVPN information

If you are not already a Surfshark user Sign Up Now.

1. Visit Surfshark’s website login page, and verify your account information by successfully logging in.

Surfshark Login page

2. Successfully log in with your account information and Navigate to the Manual Connection Guide. Here you will find the OpenVPN Specific Username and Password required for connection.

FlashRouters Privacy App - SurfShark OpenVPN Specific Username and Password

Connecting to Surfshark in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your Surfshark information

In the Username and Password field enter the Surfshark login that you obtained in your account Manual Connection Guide area before.

FlashRouters Privacy App - Enter SurfShark OpenVPN Specific Username and Password

Select a Surfshark server

Click the Server location dropdown and type in or scroll to your preferred server location.

Select Surfshark Server Dropdown in DD-WRT FlashRouters Privacy App

Connect to Surfshark

Click the Connect button to start your Surfshark connection. Please be patient as the router connects your entire network through VPN.

Verify a successful Surfshark connection

Visit What is my IP Address to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath Surfshark.

FlashRouters Privacy App - SurfShark Connected Status Readout

Connect to a different Surfshark server

To change your server select a new server from the Server location dropdown and click Reconnect.

Disconnect from Surfshark

To disconnect from Surfshark click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

PureVPN on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for PureVPN Setup

Obtain your PureVPN login information

If you are not already a PureVPN user Sign Up Now.

Visit PureVPN’s website login page. Successfully log in with your account information.

PureVPN Login Page

Under Home note your VPN specific Username displayed. Your password will be the password you were able to successfully login with.

FlashRouters Privacy App Setup - PureVPN OpenVPN Specific Username

Connecting to PureVPN in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your PureVPN information

In the Username and Password field enter the PureVPN Username that you obtained and the Password that you logged into your account with.

FlashRouters Privacy App Setup - Enter PureVPN OpenVPN Specific Username and Password

Select a PureVPN server

Click the Server location dropdown and type in or scroll to your preferred server location.

FlashRouters Privacy App Setup - Select PureVPN Server

Connect to PureVPN

Click the Connect button to start your PureVPN connection. Please be patient as the router connects your entire network through VPN.

Verify a successful PureVPN connection

Visit PureVPN’s IP Check to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath PureVPN.

PureVPN Connected Status Readout

Connect to a different PureVPN server

To change your server select a new server from the Server location dropdown and click Reconnect.

Disconnect from PureVPN

To disconnect from PureVPN click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

Windscribe on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for Windscribe Setup

Obtain your Windscribe login information

If you are not already a Windscribe user Sign Up Now.

1. Visit Windscribe’s website login page, and verify your account information by successfully logging in.

Windscribe VPN Login Page

2. Click here for the Windscribe OpenVPN Config Generator and click Get Credentials. A Username and Password will appear. Note these credentials.

Windscribe Website OpenVPN Specific Username and Password

Connecting to Windscribe in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your Windscribe information

In the Username and Password field enter the Windscribe Username and Password that you obtained.

FlashRouters DD-WRT Privacy App - Enter Windscribe Username and Password

Select a Windscribe server

Click the Server location dropdown and type in or scroll to your preferred server location.

FlashRouters DD-WRT Privacy App - Select Windscribe Server

Connect to Windscribe

Verify a successful Windscribe connection

Visit What is my IP Address to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath Windscribe.

FlashRouters DD-WRT Privacy App - Windscribe Connected Status Readout

Connect to a different Windscribe server

To change your server select a new server from the Server location dropdown and click Reconnect.

FlashRouters Privacy App Setup - Reconnect Button

Disconnect from Windscribe

To disconnect from Windscribe click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

ProtonVPN on FlashRouters Privacy App Setup

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Preparing for ProtonVPN Setup

Obtain your ProtonVPN login information

If you are not already a ProtonVPN user Sign Up Now.

1. Visit ProtonVPN’s website login page, and verify your account information by successfully logging in.

ProtonVPN login page

2. Click Account. Under OpenVPN / IKEv2 click Show to display your OpenVPN Username and Password. Note these credentials.

FlashRouters Privacy App - ProtonVPN Access OpenVPN Specific Username and Password

Connecting to ProtonVPN in the FlashRouters Privacy App

Access the FlashRouters Privacy App

Navigate to Status > MyPage in your DD-WRT settings to access the FlashRouters Privacy App.

Enter your ProtonVPN information

In the Username and Password field enter the ProtonVPN OpenVPN Username and Password that you obtained.

FlashRouters Privacy App - Enter ProtonVPN OpenVPN Specific Username and Password

Select a Proton VPN server

Click the Server location dropdown and type in or scroll to your preferred server location.

FlashRouters Privacy App - Select ProtonVPN Server

Connect to ProtonVPN

Click the Connect button to start your ProtonVPN connection. Please be patient as the router connects your entire network through VPN.

Verify a successful ProtonVPN connection

Visit What is my IP Address to verify your new IP Address and virtual location.

You should see Connected at the top of the page underneath ProtonVPN.

FlashRouters Privacy App - ProtonVPN Connected Status Readout

Connect to a different ProtonVPN server

To change your server select a new server from the Server location dropdown and click Reconnect.

FlashRouters Privacy App Setup - Reconnect Button

Disconnect from ProtonVPN

To disconnect from ProtonVPN click the Disconnect button.

FlashRouters Privacy App Setup - Disconnect Button

TROUBLESHOOTING

Still having issues? Visit the FR Privacy App Troubleshooting section.

Troubleshoot Here

FR Privacy App Options Page: Policy routing by device

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Policy routing by device allows for you to select specific devices that you want to bypass VPN or connect to VPN.

Global Kill Switch must be Disabled on the Connect page in order to use the Kill Switch by device feature.

Access the FR Privacy App and then pop out the FlashRouters Privacy App logo in the navigation area and make sure you are on the Options page.

Identify the device that you plan on adding a policy routing rule for via the device name or the HW (MAC) address and then select the Action option that you would like to use.

  • Default means the device will go through VPN if active and through ISP if VPN is inactive.
  • Kill-switch disables the internet connection on the specific device if the VPN connection drops.
  • VPN-bypass send the device traffic directly through your ISP and bypasses the VPN connection.

Click Apply at the bottom of the page.

If the action settings for a device are reverting back to default then we recommend setting a static IP address for that device in DD-WRT and then following this guide once again.

Connect: Will the FlashRouters Privacy App automatically connect to VPN?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App features an Auto Connect to VPN checkbox. When checked your FlashRouter’s VPN connection will begin as soon as the FlashRouter boots up. Note that the FlashRouter must be connected to the internet when powering up.

Begin the VPN connection in the FlashRouters Privacy App by clicking Connect when Auto Connect to VPN is unchecked.

FlashRouters Privacy App MyPage disappeared or showing a blank page

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

Reinstall the FlashRouters Privacy App

Navigate to Administration > Commands

1. Copy the install script below.

curl –silent https://api.flashroutersapp.com/api/v1.0/ddwrt/group/vpn/provider/default/install | sh

2. Paste the install script into the Commands Shell.

FlashRouters Privacy App script install

3. Click Run Commands.

Run Commands FlashRouters Privacy App

4. After a few moments you should see an installation successful message. If you do not then try reloading the page.

Navigate to Status > MyPage

Proceed with entering your VPN information as found in our FlashRouters Privacy App VPN setup guides.

FR Privacy App Simple Setup Page: Changing basic router settings

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The Simple Setup tab in the FlashRouters DD-WRT Privacy App gives you an easy way to change the most common router settings without ever having to exit from the FlashRouters Privacy App.

Simple Setup

Navigate to the Status > MyPage page of the DD-WRT settings. Click the FlashRouters Prviacy App logo and select Simple Setup.

Router Local IP Address

The Router Local IP Address is the address you enter into your browser URL to access router settings. If you would like to change your Router IP then simply enter your new IP in the box and a popup will appear asking “Change router local IP address now?” If you click “Cancel” the IP will remain the same. If you click “OK” the IP will change and you will see a message “Please Wait, the page will refresh automatically. You may need to re-connect to your FlashRouter.”

At this time you will need to disconnect and reconnect to the FlashRouter network to gain access to the router at the new IP address. If you refresh the connection to your computer the FR App will load automatically. Otherwise manually enter the new IP address into your browser URL to access at the new IP address.

Username and Password

The Username and Password are used to access the Administration settings of your router as well as the FR App. If you would like to change your admin access credentials then enter your preferred username and password, then click “Apply”.

As soon as you click Apply you will be prompted to enter the new Username and Password to regain access to router settings.

Remember not to forget this login or make any typos when changing as you will need to reset the router to default DD-WRT settings and install the FR App again if this happens.

IPv6

Certain VPN providers and ISP’s may require you to Enable IPv6 in your router settings. To Enable, simply Check the box, then Click Apply. Your router will automatically Reboot and IPv6 will be Enabled.

DNS Servers

Enter any custom DNS servers from a trusted source like Google, OpenDNS, or your VPN provider. If you subscribe to SmartDNS then you may also enter those servers here then click Apply. Your router will automatically Reboot and DNS servers will be updated.

Wi-Fi 2.4Ghz / Wi-Fi 5Ghz

View and/or edit your FlashRouter 2.4Ghz and/or 5Ghz Wi-Fi network SSIDs or Passwords. Click “Apply” and your router will automatically Reboot and 2.4Ghz WiFi network info will be updated.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Why is my connection speed slower?

· ·

The encryption provided by a VPN connection almost always results in slower connection speed. In some cases you may have noticed that your computer or tablet was working faster when running a VPN client application or program, that is because a computer has a processor that is normally about 4-6x times as strong as a the processor on a router, and that is for managing a single VPN connection. A router has a smaller processor and is managing an entire network of devices. Encrypting an entire network does take considerable processing power.

Speed test results while connected to VPN are never going to be accurate. A speed test measures the rate at which a data packet travels from one server to another, however when you are connecting to VPN the data packets travel to an extra server where they are encrypted and then sent back into the route. We strongly recommend disabling the FlashRouter’s VPN connection when testing speeds to make sure there isn’t and issue with the router.

Connection Types

Ethernet: Wired ethernet connections will almost always be the most stable and reliable connection. To speed up your internet connection, use an ethernet cable to wire your devices to the FlashRouter.

Wireless (5.0GHz): The 5.0GHz WiFi frequency has less range than the standard 2.4GHz WiFi, but also transmits your internet connection at a significantly faster speed. If you were previously using the 2.4GHz network and experiencing slow speeds please connect to the 5GHz wireless network which should improve your speed.

Connect to the closest VPN server

Our supported VPN providers offer many servers in different countries and regions. If a server has slower connection speed we recommend connecting to the server closest to your actual location.

The process for changing servers is detailed in your provider’s setup instructions.

FlashRouters Privacy App

DD-WRT Manual VPN Configuration

Select a UDP server

UDP servers do not authenticate every data packets the way TCP servers do which results in faster connection speeds.

VPN provider server recommendation

Contact your VPN provider for a server recommendation that should provide the fastest speeds for you.

How do I access the FlashRouters Privacy App?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

  1. First make sure you are connected to a FlashRouter network via wired or WiFi and then you can access the FlashRouters Privacy App by visiting flashroutersapp.com or by navigating to http://192.168.11.1/MyPage.asp
  2. Access your FlashRouter’s DD-WRT settings and then navigate to the Status > MyPage tab.

Videos

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Android

Options: Why are my action selections changing back to default?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

  1. We recommend using the FlashRouters Privacy App with Google Chrome or Mozilla Firefox. Alternate browsers such as Internet Explorer could cause the FlashRouters Privacy App to not fully load.
  2. Use a fresh Incognito or Private browsing window to make changes.
  3. Make sure you are pressing Apply at the bottom of the page after making any changes.
  4. Rebooting the FlashRouter will refresh the Privacy App and may help if actions are changing back to default.
  5. Restoring the FlashRouters Privacy App to default settings can also help.

How do I read my Wireless status?

· ·

The wireless status page is very helpful in diagnosing where a wireless issue stems from. Make sure the settings displayed on this page match the actual settings you have set in the DD-WRT Wireless settings. Review our recommended wireless settings for your FlashRouter if you are not getting accurate readouts.

Navigate to Status > Wireless

Interface

Select from the wireless interface that you want to view the readouts for.

MAC Address

Used to identify the wireless interface.

Chipset

Displays the wireless hardware that your FlashRouter uses.

Radio

Should always be set to Radio is On unless you have intentionally disabled the wireless on the FlashRouter. If this is displaying Radio is Off for certain wireless interfaces we recommend adjusting the Wireless Channel on the Wireless > Basic Settings page.

Mode

This should read as AP unless you are using an Advanced Wireless setup such as a Repeater, Client, or Repeater Bridge.

Network

Displays the wireless network mode that you have set for a specific wireless interface.

SSID

Displays the wireless network name that you have set for a specific wireless interface.

Channel

Displays the channel that you have set for a specific wireless interface. If this reads as Unknown it is best to select a new wireless channel or reboot the FlashRouter and check again.

TX Power

Displays the wireless transmit power that you have set for a specific wireless interface. If this reads as Unknown it is best reboot the FlashRouter and check again.

Rate

Displays an approximation of the max wireless speed available on a wireless band.

ACK Timing

Displays the ACK Timing that you have set for a specific wireless interface. If this reads as Unknown it is best reboot the FlashRouter and check again.

Encryption

Should always read as Enabled, WPA2 Personal.

Received (RX)

If this appears as 0% and there are no errors then it means that no devices have connected to the wireless interface yet. If this appears as 0% and the errors match the amount of OK packets you will need to adjust the wireless settings on the Wireless > Basic Settings page.

Transmitted (TX)

If this appears as 0% you will need to adjust the wireless settings on the Wireless > Basic Settings page.

Router FAQs

· ·

Router FAQs

What is an IP Address?

An IP (Internet Protocol) Address is a numerical assignment for each device (cell phone, iPad, laptop computer, printer etc) inside a network that uses the Internet Protocol for communication. Internet Protocol is responsible for routing information packets across network boundaries. It is the main protocol establishing the Internet.

An IP address serves two predominant functions. First is to host or network interface identification. Second, it provides location addressing. To put it bluntly, an IP address tells wherever you are connecting, to whom you are visiting, and where you are located.

What is DNS?

DNS (Domain Name System) is a protocol within the TCP/IP protocol that uses a set of standards for how computers exchange data on the Internet and on many private networks.

The basic job of DNS is to convert a user-friendly domain name into an IP address that computers use to identify one another. Think of DNS like your cellphone contact list; you tap the name and the phone contacts to a phone number.

It is easier to remember flashrouters.com, rather than its IP address. Imagine if you had to remember all of the IP addresses of your favorite websites!

What is DNSMasq?

DNSMasq is a local DNS server that speeds up host-name searches from your computer/Internet connection after pressing enter.

Basically, DNSMasq gives the router some advanced enterprise functionality – caching DNS records locally so you have a faster browsing experience. Your computer only has to go to the router instead of repeatedly scouring the web for a commonly visited site.

What is Throughput and How Do I Improve it?

Throughput is the average rate of successful delivery of messages through a network. Simply put, throughput measures the speed of message delivery inside a network. If you think about it in relationship to networks and Internet connections, throughput defines the user experience. The key to a pleasing user experience is uninterrupted service and smooth data transfer.

In order to improve throughput,  you should get a router with more memory. If you notice that your network is running slowly due to congestion, you could probably benefit by upgrading your router to one with more memory. FlashMemory and RAM on a router add more room to prevent network congestion and improve throughput.

Most of FlashRouters‘ high-end units come with at least 8 MB of Flash memory and 64 MB of RAM which should be more than capable for providing for the average home users’ or small business will need in the future.

What is PPPoE?

PPPoE stands for Point-to-Point Protocol over Ethernet, a network protocol for encapsulating Point-to-Point Protocol (PPP) frames inside Ethernet frames. It is used mainly with DSL services where individual users connect to a DSL modem over Ethernet.

With PPPoE, users virtually “dial” from one machine to another over an Ethernet network, establish a point-to-point connection and then data packets are securely transported through the connection.

PPPoE offers an Internet service provider (ISP) an easier way to track exactly how much bandwidth you are using in case they want to charge for it in the future.

What is the Difference Between VPN Encryption and Wireless Network Security?

VPN Encryption: If you are connected to the VPN on your home network, then any data that flows over the Internet is entirely encrypted whether you are connected to the Internet either wired or wirelessly. This means that if your Local ISP was trying to see what you are browsing or downloading, they would not be able to see your data.

Wireless Network Security: If you leave your wireless network open or insecure, it does not matter whether Internet traffic is encrypted, because someone can directly see what you are doing on your network, or even worse, can go in and put a wireless password on your network, locking you out. They may also be able to access folders and files on your computer without your control.

Best thing to do is protect your wireless network with a WPA secured password along with your VPN connection.

Are FlashRouters Affected By the Shellshock Bug?

No.

According to our in-house testing and multiple DD-WRT community reports, we have found that the Shellshock vulnerability will not work on with DD-WRT or TomatoUSB installed router. The vulnerability is based on a shell called BASH (Bourne Again Shell) but DD-WRT & Tomato firmware use BusyBox which is confirmed to not have this issue.

Please be advised that if you are using Optware on your DD-WRT router there is a chance that implementation is BASH based. Only used trusted optware on your router.

Shipping FAQs

· ·

Shipping FAQs

General Shipping FAQs

What company do you use for shipping?

For domestic shipping, we offer United State Postal Service (USPS), and a FedEx Expedited 2-3 Day delivery option.

For International shipments, we offer USPS and FedEx.

Where do you ship from?

We ship all packages from our New Jersey warehouse.

How much does shipping cost?

Domestic Customers:

  • Free Standard Shipping 3-10 day Delivery (Orders $200+)
  • $20 Flat Rate FedEx 2-3 Day Express shipping

International Customers:

  • Pricing for USPS, and FedEx will vary by country. You can see rates on the Shipping Estimate tab on any FlashRouters product page. FlashRouters does not add any internal handling fees to international rates.
  • Note: Customers pay customs, duties, processing fees, and taxes (if applicable).

How fast do you ship?

We aim to ship your purchase within 1-2 business days from the original order date.

There may be a delay of up to 24 hours if our configuration team is unable to configure your router as requested. In these cases, our support team will reach out to you in an attempt to find a solution. If the team does not hear back from you within 24 hours they will ship out the unit to avoid further delays. Keep in mind  our support team will be available to assist if you have any setup issues once you receive your router.

Who pays for shipping?

Domestic customers can choose Free standard shipping. Customers pay shipping costs including customs, duties, processing fees, and taxes (if applicable) for all other options.

Can you ship to my country?

We ship to almost all countries around the world with some exclusions. If you would like to ship to any of these excluded countries, we recommend using PayPal and a Freight forwarding service such as Aramex, MyUS, or Shipito.

Another option if you are located in a country we do not ship to is to purchase a compatible router locally that we can flash remotely for you via our Flash My Router plan. A full list of compatible routers are listed there.

Known excluded countries are:
  • Afghanistan
  • Algeria
  • Angola
  • Bangladesh
  • Benin
  • Bhutan
  • Bosnia & Herzegovina
  • Botswana
  • Brazil
  • Burkina Faso
  • Burundi
  • Cape Verde
  • Central African Republic
  • Chad
  • Comoros
  • Congo – Brazzaville
  • Congo – Kinshasa
  • Cuba
  • Djibouti
  • Egypt
  • Eritrea
  • Eswatini
  • Ethiopia
  • Gabon
  • Gambia
  • Ghana
  • Guinea-Bissau
  • India
  • Indonesia
  • Iran
  • Iraq
  • Kenya
  • Kiribati
  • Kosovo
  • Laos
  • Lesotho
  • Liberia
  • Libya
  • Madagascar
  • Malawi
  • Malaysia
  • Mali
  • Mauritania
  • Mauritius
  • Mayotte
  • Mozambique
  • Myanmar (Burma)
  • Namibia
  • Nauru
  • Niger
  • Nigeria
  • Niue
  • North Korea
  • Palastinian Territories
  • Russia
  • Rwanda
  • Sao Tome & Principe
  • Senegal
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • Somalia
  • Sudan
  • Syria
  • Tajikistan
  • Tanzania
  • Togo
  • Tokelau
  • Tunisia
  • Turkmenistan
  • Tuvalu
  • Uganda
  • Wallis & Futuna
  • Western Sahara
  • Zambia
  • Zimbabwe

2025 - Postal Calendar

We will not be able to ship on the dates below. Your package will be shipped the following business day.

  • New Year’s Day: January-01
  • Martin Luther King Jr. Day: January-20
  • President’s Day: February-17
  • Memorial Day: May-26
  • Independence Day: July-04
  • Labor Day: September-01
  • Columbus Day: October-13
  • Veteran’s Day: November-11
  • Thanksgiving Day: November-27
  • Christmas Eve: December-24
  • New Year’s Eve: December-31

 

2025 Holiday Shipping Deadlines
In order to ensure timely delivery of your packages for the holiday season, please refer to the following shipping deadline dates for the following types of mail.

PLEASE NOTE: All deadlines are at 1PM EST of the designated.

US

  • USPS Priority 12/18
  • USPS APO/FPO/DPO 12/11
  • FedEx 12/21

International

International dates are for estimated delivery dates. However, customs can cause issues and may take longer.

  • Puerto Rico 12/21
  • Canada  12/21
  • Mexico 12/21
  • UK 12/20
  • Hong Kong 12/19
  • Australia 12/19
  • Middle East 12/19

Regardless of your carrier or country, we recommend that you place your holiday orders as soon as possible to ensure timely delivery.

Customs and Expenses

Will there be extra customs charges when my FlashRouter arrives?

There may be additional customs fees incurred based on the local importation laws of your country. You (the recipient) are responsible for all customs fees charged by your country’s customs agency.

Customs charges are NOT factored into the FlashRouters shipping cost.

All customs fees will be a separate charge and must be paid for by the recipient of the package.

We do our best to inform you of possible customs fees to the best of our ability, however we will not accept returns because of refusal to pay these fees.

If we receive a return due to failure to pay customs fees, you will be refunded but ONLY for the price of the FlashRouter. Original Shipping charges will NOT be refunded.

We do our best to make FlashRouters’ shipping quick and affordable but are unable to foresee all customs-related issues. Please be sure to check before ordering if you are concerned with local customs fees.

Do you charge sales tax?

We will charge sales tax in any state where we are required to do so. Currently that is within New Jersey, due to the fact that this is the physical location of our business and New York but that is subject to change as law dictates.

Any taxes or customs fees that are incurred to your country’s current policies are out of our hands. We do our best to make the router and the shipping quick and affordable.

Connect: What is the Global Kill Switch?

· ·

Important Update: DD-WRT Privacy App Discontinued

The FlashRouter Privacy App has been discontinued and is no longer compatible with new versions of DD-WRT firmware. If you are using DD-WRT, you can still set up OpenVPN or WireGuard manually with the latest DD-WRT builds. Our team is available to assist anyone with an active service plan during this transition.

For the easiest and most secure VPN setup experience, we highly recommend our Privacy Hero 2 solution. It’s designed to make home network security simple and comes with exclusive features, including pre-configured VPN and streaming capabilities.

If you need assistance or want to explore Privacy Hero 2, don’t hesitate to reach out!

The FlashRouters Privacy App features a Global Kill Switch checkbox. When checked, your FlashRouter’s Internet connection will be disconnect if the VPN connection is dropped. This will ensure that no Internet data passes through the FlashRouter that is not encrypted by VPN.

If this setting is unchecked your Internet connection will resume in the event of a VPN connection drop.

Keep in mind that this setting should be unchecked if you are using the by device Kill Switch setting on the Options tab of the FlashRouters Privacy App.