- Visit ExpressVPN’s website login page
- Successfully log in with your account information. Select Setup on More Devices.
- Select Manual Config and copy the Username and Password that are displayed on the right hand side of the screen.
Search Results for: name server fai
Linksys WRT1200AC DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT1200AC are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT1200AC with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT1200AC DD-WRT Wireless Security
The preset WRT1200AC FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Select devices for VPN on Roqos
Select specific devices that you want to pass through the Roqos Core’s VPN tunnel. This is a great solution in instances of streaming services blocking incoming VPN connections or other VPN related service interruptions.
Login to Roqos Core UI web app in a browser on any computer or smart device.
1. Click the navigation menu and select VPN > VPN Out.
2. Select Included Devices.
3. In the Select devices for your VPN Out connection dropdown select Include selected devices and check the devices you want to connect to VPN. Click Save.
Now these devices will be connected to the VPN tunnel. All other devices will bypass the VPN tunnel and use your ISP’s IP Address.
DD-WRT Quick Start Guide
ExpressVPN Netgear Quick Start Guide
Connecting to OpenVPN on Asus Merlin Firmware
To setup VPN on your Asuswrt Merlin router, you will need to first download an OpenVPN (.ovpn) file from your VPN service provider and load it onto your router.
Review your specific VPN service instructions below. Follow these instructions to locate and upload your OpenVPN file. Depending on the VPN service, there may be additional steps and configurations required to complete the setup.
Using Asuswrt Merlin’s VPN Director, your router can store up to five different VPN connections and switch between them at will.
Teamviewer FAQ and Setup
We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.
What is a Teamviewer session?
A Teamviewer session is the most hands on method of receiving support from FlashRouters.
A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.
We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.
In the session a chat window will appear so we can communicate directly with you in real time.
If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.
Do I qualify for a Teamviewer session?
When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.
Silver Yearly plan comes with one Teamviewer remote support session a year.
Gold Quarterly and Yearly plans come with one session per quarter.
If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com
How do I schedule a Teamviewer session?
We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.
To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.
If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.
Recommended computer and network setup
What computer should I use for Teamviewer?
Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.
Below are the different scenarios from most ideal to least ideal.
I have a Dual Router Setup and a computer with WiFi and Ethernet
If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:
- Connect via wireless to the other router.
- Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.
I have a Dual Router Setup and a computer with WiFi only
If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:
- Obtaining a USB to Ethernet adapter is ideal.
- If that is not possible connect to the FlashRouter’s network via wireless.
Session disconnects may occur with no backup Internet connection.
I have a Single Router Setup and a computer with WiFi and Ethernet
If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:
- Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
- We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.
I have a Single Router Setup and a computer with WiFi only
If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:
- Obtaining a USB to Ethernet adapter is ideal.
- If that is not possible connect to the FlashRouter’s network via wireless.
Session disconnects may occur with no backup Internet connection.
How do I download Teamviewer?
Windows
- Download Teamviewer for Windows.
- Open the Teamviewer application.
- Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Mac
- Download Teamviewer for Mac.
- Open the Teamviewer application.
- Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
When should I provide FlashRouters with my Teamviewer User ID and Password?
About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.
Linksys WRT32X DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT32X are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT32X with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT32X DD-WRT Wireless Security
The preset WRT32X FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Why is my DNS showing as 192.168.11.1 on my devices?
When connected to a FlashRouter’s network the DNS settings of the devices will be reporting as 192.168.11.1. This means that the router is handling DNS internally through the servers you have set in the Setup > Basic Setup section of the router. If you did not set any custom DNS here, then you will using your ISP or VPN DNS servers automatically.
You can always customize the DNS servers in the router to your preferred servers and through DNSmasq the router will use 192.168.11.1 to route these servers to your connected devices.
In some instances disabling DNSMasq in the DD-WRT settings can help unblock previously blocked websites while connected to VPN. This will force devices to report the DNS servers set in the router directly as opposed to 192.168.11.1.
Disabling DNSMasq is not recommended unless FlashRouters specifically advises you but we have seen this work for certain VPN providers. To disable the DNSMasq do the following.
Navigate to Setup > Basic Setup
- Uncheck Use DNSMasq for DHCP.
- Uncheck Use DNSMasq for DNS.
- Uncheck DHCP-Authoritative.
- Click Save.
Navigate to Services > Services
- Set DNSMasq to Disable.
- Click Apply Settings.
- Reboot router.
What are some extra steps I can take to secure my network?
DD-WRT open source firmware removes many firmware vulnerabilities and backdoor access issues that may cause problems in stock firmware. DD-WRT is also updated more frequently than stock firmware, so be sure to always check with the FlashRouter support team to see which DD-WRT build we recommend for the highest level of security for your router at any time.
Aside from avoiding common issues and flaws with stock firmware, DD-WRT give you more control over the firmware settings and allows you to take some extra steps to really lock down your network security. In this article we highlight additional options for WiFi network security and also preventative measures for remote execution attacks.
Wireless MAC Filtering
Navigate to Wireless > MAC Filter
- Set Use Filter to Enable.
- Select either Prevent or Permit
- Choose Prevent to add MAC addresses that you don’t want to join your network.
- Choose Permit to add MAC addresses that you do want to join your network, automatically blocking all others.
- Select Edit MAC Filter List.
- Add the MAC Address of the wireless devices you want to prevent or permit. Be sure to use the xx:xx:xx:xx:xx:xx format. Hint: You can see a list of connected devices MAC Address by clicking Wireless Client MAC List.
- Click Save.
- Replicate the steps above for each wireless band.
- Click Apply Settings.
Disable Remote Access
Navigate to Services > Services
- Set SNMP to Disable – this setting disables Simple Network Management Protocol, which prevents software from polling your network for information about connected devices.
- Set SSHd to Disable – disabling the Secure Shell is a simple way to prevent root access and brute force attacks on your network.
- Set Telnet to Disable – Telnet is a less secure version of SSH to manage your local router network via command line.
- Click Apply Settings.
Navigate to Administration > Management
- Set Web GUI Management to Disable.
- Set SSH Management to Disable.
- Set Telnet Management to Disable.
- Set Allow Any Remote IP to Enable – Even though this setting is set to Enable there is no remote access because Web GUI Management is already set to Disable.
- Click Apply Settings.
How do I upgrade the DD-WRT firmware of my FlashRouter?
The following DD-WRT builds are from 11/24/2024 r58699. Keep in mind that these builds are for upgrading routers that already have DD-WRT firmware flashed. To flash a stock firmware router with DD-WRT firmware see our Flash My Router plan!
Download an updated DD-WRT firmware build for your specific FlashRouter model below. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available below.
- Asus RT-AC5300
- Asus RT-AC56U
- Asus RT-AC66U
- Asus RT-AC68U
- Asus RT-AC87U
- Linksys WRT1200AC
- Linksys WRT1900AC
- Linksys WRT1900ACv2
- Linksys WRT1900ACS
- Linksys WRT1900ACSv2
- Linksys WRT3200ACM
- Linksys WRT32X
- Netgear R6300v2
- Netgear R6400
- Netgear R6400v2
- Netgear R6700
- Netgear R6700v2
- Netgear R6700v3
- Netgear R7000
- Netgear R7000P
- Netgear R7450
- Netgear R7800
- Netgear R8000
- Netgear R8500
- Netgear R9000
Please be aware that FlashRouters is not responsible for any DIY firmware flashing updates. If you have questions or concerns contact FlashRouters Support or check out the DD-WRT Community for additional helpful resources.
Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.
Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.
Navigate to Administration > Firmware Upgrade
- Do NOT select Reset to Default Settings in the dropdown menu as this will erase all of your FlashRouter settings.
NOTE: If you are updating from an older DD-WRT build you may be required to reset the router after a firmware update for new features and UI to properly load. You will then be required to setup the administration username and password along with your WiFi and VPN network settings. - Click Choose File and select the file you have downloaded.
- Click Upgrade.
Netgear R6400V2 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys R6400V2 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of WiFi settings exactly as they appear in the Linksys R6400V2 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R6400V2 DD-WRT Wireless Security
The preset WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Privacy Hero Dashboard Not Updating or Showing Old Information
If the Privacy Hero dashboard is showing old information, a VPN status does not appear to update, settings you changed are not displaying correctly, or the dashboard behaves unexpectedly, your browser may be displaying cached Privacy Hero website data.
Before changing your router or VPN configuration again, open a fresh browser session and confirm that the dashboard is displaying the current information.
Start With a Private or Incognito Browser Window
The fastest test is to open the Privacy Hero dashboard in a new private or incognito browser window.
- Close any existing Privacy Hero dashboard tabs.
- Open a new private or incognito browser window.
- Visit app.privacyhero.com.
- Sign in to your Privacy Hero account.
- Check the router, VPN, device, or setting again.
If the correct information appears in the private browser window, the original browser session was likely displaying cached or stale website information.
Refresh the Privacy Hero Dashboard
If the dashboard has been open while you are changing VPN or router settings, refresh the page before assuming that a change failed.
- Refresh the Privacy Hero dashboard.
- Allow the page to finish loading.
- Return to the section you were changing.
- Check the current status again.
If the information still appears incorrect, sign out of Privacy Hero, close the browser tab, and sign back in through a fresh browser session.
Clear Cached Privacy Hero Site Data
If Privacy Hero works correctly in a private/incognito window but not in your normal browser window, clear the cached website data for Privacy Hero.
Browser menus vary, but look for settings related to:
- Cached files and images.
- Cookies and site data.
- Website data.
- Privacy and browsing data.
If your browser allows you to remove data for an individual website, clear the stored data for app.privacyhero.com rather than clearing your entire browser history.
Then reopen app.privacyhero.com, sign in again, and check the dashboard.
Try Another Browser or Device
If the dashboard still behaves unexpectedly, test it from another browser or device.
- Open app.privacyhero.com in another browser.
- Sign in using the same Privacy Hero account.
- Check whether the same router and settings appear correctly.
You can also test from another computer, phone, or tablet.
Privacy Hero is cloud-managed, so you do not need to be connected to the Privacy Hero WiFi to access the dashboard. You can use cellular data, another WiFi network, or another internet connection.
Disable Browser Extensions While Testing
Browser extensions can sometimes interfere with website login, scripts, or dashboard functions.
If the problem occurs only in one browser, temporarily test without extensions such as:
- Ad blockers.
- Privacy extensions.
- Script blockers.
- VPN or proxy extensions.
- Security or filtering extensions.
A private/incognito window may disable some extensions automatically, depending on your browser configuration.
VPN Status Still Shows Failed or Connecting?
If a fresh browser session confirms that Privacy Hero is actually reporting the VPN as Failed, Connecting, Disconnected, or showing a timeout error, the problem is no longer just a browser display issue.
NordVPN users should continue with Privacy Hero NordVPN Not Connecting or Showing Timeout Errors.
No Internet After the VPN Failed?
If the dashboard confirms that the VPN has failed and your Privacy Hero network also has no internet access, check whether the VPN Kill Switch is enabled.
See Privacy Hero VPN Kill Switch: No Internet or WiFi Troubleshooting.
One Device Shows the Wrong VPN IP?
If Privacy Hero shows the VPN as connected and working but only one device shows an unexpected IP address or location, the browser cache is probably not the main issue.
Check the device for its own VPN application, Private Relay, Private DNS, browser Secure DNS, antivirus, firewall, or other network settings.
See Device Settings That Can Interfere With Your Router VPN.
Related Privacy Hero Guides
Warranty and Returns FAQs
Warranty and Returns FAQs
At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.
If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.
Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.
Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.
Hardware Warranty and Return Policy
Requesting an RMA
Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued.
The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions.
- Hardware Guarantee – available for 7 days after receiving your FlashRouter.
- Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
- Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
- Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair.
Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.
Hardware Guarantee
In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.
Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.
You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.
30-Day Satisfaction Guarantee
If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.
Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.
The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.
Ethernet Cable: $5
Power Source: $10
Antennas: $5 per antenna
Router Stand: $10
Box: $10
Cosmetic Damage: Up to $25
What is covered under the 30-Day Satisfaction Guarantee?
If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee.
We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty.
Can I get the restocking fee waived?
If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.
Rewards Points refunds
If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.
Hardware Warranty
A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.
You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.
There are 2 options for receiving a Hardware Warranty replacement unit:
Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.
Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.
How long do I have before my RMA expires?
RMA’s are good for 7 days from the date they are issued.
What if I upgraded to a 2 year Hardware Warranty at checkout?
All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.
If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.
What should I do if my router is out of warranty coverage?
If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.
What is not covered with a FlashRouter Warranty?
Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.
Can I upgrade to a 2 year warranty after my FlashRouter purchase?
2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped.
Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?
Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.
Hardware Repair
FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.
If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.
If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.
Open Box Routers
What is an Open Box Router?
Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.
Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.
What is the Open Box Router return policy?
Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds.
Accessories Warranty
All Accessories come with manufacturer warranties as listed on the respective product pages.
FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.
Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.
"Flash My Router" Refund Policy
The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features.
Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.
Service Plan Subscription Refund Policy
All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.
30-Day Satisfaction Guarantee
If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.
Cancellation Policy
You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.
If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.
There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.
How do I change my FlashRouter Support subscription level?
How do I Upgrade my Service Plan?
You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase.
How do I switch from a Quarterly to a Yearly Service Plan?
If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase.
How do I Downgrade my Service Plan?
If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.
How do I switch from a Yearly to a Quarterly Service Plan?
If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.
If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.
How do I cancel my subscription?
You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.
Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.
Asus RT-AC5300 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Asus RT-AC5300 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Asus RT-AC5300 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC #1
5.0 GHz - Wireless-AC #2
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
RT-AC5300 DD-WRT Wireless Security
The preset Asus RT-AC5300 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Linksys WRT3200ACM DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT3200ACM are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT3200ACM with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT3200ACM DD-WRT Wireless Security
The preset WRT3200ACM FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R9000 Nighthawk X10 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R9000 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R9000 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AD
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R9000 DD-WRT Wireless Security
The preset R9000 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Linksys WRT1900ACS / ACV2 / ACV1 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Linksys WRT1900AC are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Linksys WRT1900AC with DD-WRT firmware.
Please note there are many versions of the WRT1900AC with the same recommended settings, including WRT1900ACv1, WRT1900ACv2, WRT1900ACS, and WRT1900ACSv2.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
WRT1900AC DD-WRT Wireless Security
The preset WRT1900AC FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 6038E07E70A8 then your WiFi password is Wireless#6038E
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R6300V2 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R6300V2 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R6300V2 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R6300V2 DD-WRT Wireless Security
The preset R6300V2 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R7800 Nighthawk X4S DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R7800 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R7800 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC
2.4 GHz - Wireless-N
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R7800 DD-WRT Wireless Security
The preset R7800 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R7000 Nighthawk DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R7000 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R7000 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R7000 DD-WRT Wireless Security
The preset R7000 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
Netgear R8500 Nighthawk X8 DD-WRT WiFi Settings
Recommended DD-WRT WiFi settings for the Netgear R8500 are based on extensive testing by FlashRouters. Please note that optimal settings may vary depending on external factors such as home size, interference, and the types of WiFi devices you are connecting in your network.
Screenshots below provide a visual display of recommended WiFi and encryption settings exactly as they appear in the Netgear R8500 with DD-WRT firmware.
Navigate to the Wireless > Basic Settings to view or edit WiFi network settings.
5.0 GHz - Wireless-AC #1
2.4 GHz - Wireless-N
5.0 GHz - Wireless-AC #2
Additional DD-WRT WiFi Information
Intimidated by all the available WiFi settings? The DD-WRT website provides extensive information about all of the available configuration options in the firmware. Learn about everything from Wireless channels to channel widths and more in the Basic Wireless Settings – DD-WRT Wiki.
R8500 DD-WRT Wireless Security
The preset Netgear R8500 FlashRouter WiFi password is Wireless#[First 5 characters of your router MAC]. The router MAC can be found on the bottom of your router. For e.g. if your MAC is 1459C07E70A8 then your WiFi password is Wireless#1459C
Navigate to the Wireless > Wireless Security to view or edit WiFi passwords.
