Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.
Use these steps to connect to ExpressVPN OpenVPN servers. First you will need to gather your unique OpenVPN login credentials and download the correct .ovpn file from the ExpressVPN website.
1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com
2. Enter your Privacy Hero account email and password. Click Login.
3. Click the VPN symbol.
4. Click the Change button and select Custom from the dropdown.
5. In a new tab login to your ExpressVPN account.
6. Select Manual Configuration from the menu options.
7. Copy and paste the username and password from the blue boxes into the Custom box on your Privacy Hero settings page.
8. Download a server file from any of the available regions shown in the ExpressVPN Manual Configuration section (Americas, Europe, Asia Pacific, etc)
9. Drag and drop or click to Upload the server file into the Custom box on your Privacy Hero settings page and then you will need to add one line to the top of the configuration.
10. At the top of your OpenVPN configuration add in the following line as shown in the picture above
proto udp
Now click the Save button.
11. Your Privacy Hero settings should now show a Connected message, indicating you have successfully signed in to your ExpressVPN server.
12. Connect to the Privacy Hero via WiFi or ethernet connection on your device and visit an IP checker from a private/incognito browser to verify your new IP address and virtual location.
Privacy Hero’s cloud based router settings access makes it so you can change settings while not connected to the Privacy Hero network so if your IP Address has not changed be sure to double check that you are indeed connected to the Privacy Hero network on the device you are checking your IP from.
Keep in mind that the VPN connection will not change the location of the streaming services listed in the Streaming Relocation area of the Privacy Hero settings if the Streaming Relocation feature is Enabled.
