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Sales FAQs
Can My Router Be Preconfigured With My VPN Information?
Plug and Play VPN Support
Yes you can!
To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.
IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.
To have your router VPN preconfigured:
- Check the “Connect To VPN For Me” box under VPN – Preconfiguration on the Product Page during check out.
- Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
- You’ll receive an email after purchase with detailed instructions. If you have any questions our team is happy to help!
Please note: If you do give a server location, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.
Privacy Hero 2 Only:
While our team isn’t able to pre-configure the Privacy Hero 2 VPN Router before shipping it out since you’ll have to make a Privacy Hero user account and register your router, we can assist you with the VPN set up process once you receive the router and create your Privacy Hero user account via 1-on-1 remote session, email, or live chat on our site.
You can also use our step-by-step Privacy Hero VPN Router Setup Guide to complete the process.
Can I Use My Dedicated IP Address With A FlashRouter?
Dedicated IP Addresses from NordVPN, SurfShark, & TorGuard are supported on almost all of our FlashRouter options.
Check out our Dedicated IP Addresses Blog Post for more details!
Can I Use A FlashRouter With My Current Mesh System?
Yes!
You will be able to connect the FlashRouter of your choosing to your current mesh router via ethernet port as shown below:
ISP Modem/Router —- FlashRouter (VPN) —- Main Mesh Router (VPN from FlashRouter)
This setup will allow you to keep your mesh network with added VPN protection, as well as add the FlashRouter wireless network for your devices.
You can disable the wifi on the FlashRouter also if you only wanted to use the mesh network for wifi.
Can You Flash My Router and Connect me to VPN?
At FlashRouters, we offer expert router flashing and VPN configuration services through our Flash My Router plans. Whether your router needs custom firmware flashing or just a VPN configuration, we ensure it’s set up for maximum security, privacy, and streaming performance with your chosen VPN provider.
The appointment will take place via remote software. During the appointment, our team will also answer any questions you may have about using the VPN on the router. Flashing is done out of the East Coast of the United States – we will do our best to accommodate your time zone difference if you are located in another part of the United States or another country.
👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans
🔹 How It Works
✅ Flashing vs. Configuration: Some routers require custom firmware (flashing) to enable VPN, while others can be configured without flashing.
✅ Fully Optimized: Our team ensures your router is ready to securely connect to your VPN, block ISP tracking, and enhance your streaming experience.
✅ Remote Assistance Available: Get expert help setting up your VPN connection remotely if needed.
Flashing vs. Configuration: Router Compatibility
At FlashRouters, we handle VPN setup differently based on your router brand and model. Some routers require flashing custom firmware (like DD-WRT or AsusWRT-Merlin), while others can be configured without flashing.
🛠 Router Setup Types by Brand
🔹 Flashing Required (Custom Firmware Installation)
These routers require firmware flashing (DD-WRT or AsusWRT-Merlin) to enable VPN compatibility.
- Asus – Flashed with AsusWRT-Merlin or updated to the latest AsusWRT build. Some models only require configuration.
- Linksys – Flashed with DD-WRT firmware.
- Netgear – Flashed with DD-WRT firmware.
🔹 Configuration Only (No Flashing Required)
These routers have built-in VPN support and only require proper setup.
- TP-Link – Configured without flashing.
- GL.iNet – Configured without flashing.
- Cudy – Configured without flashing.
📌 Other brands are not supported at this time. If you have a different router, we recommend checking out our pre-flashed router options.
✅ Supported VPN Providers
We work with a wide range of VPN providers, including:
- NordVPN
- ExpressVPN
- Surfshark
- CyberGhost
- IPVanish
- Private Internet Access (PIA)
- VyprVPN
- ProtonVPN
- PureVPN
- Windscribe
- IVPN
- Mullvad
- StrongVPN
- AzireVPN
- AstrillVPN
- HotspotShield VPN
(If your provider isn’t listed, reach out – we may still be able to support it!)
🔗 Get Started Today!
👉 Explore our Flash My Router plans:
🔗 Flash My Router Plans
🔹 Need help selecting the right option? Contact our support team! We’re happy to assist.
How Can I Add The 1 Year NordVPN Service From My FlashRouters.com Order To My Current NordVPN Account?
You can easily combine the free 1 year of NordVPN included with your FlashRouter purchase once you receive the NordVPN Activation Code Email from FlashRouters.com. The email is typically received within 24 hours of order completion and will contain a link as well as an activation code.
This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.
Privacy Hero 2 Only:
You can easily combine the free 1 year of NordVPN included with the Privacy Hero 2 VPN Router during the router activation process.
After activating the router, you’ll receive a NordVPN activation code within your privacy hero account dashboard. This code can be entered at nordvpn.com/activate with the email address associated with your current NordVPN account to add the 1 year of free service to your existing service.
What Are the Differences Between New, Recertified, And Open Box FlashRouters?
New
- Direct from manufacturer, in new box.
- Custom flashed on demand at time of the order.
- 30 Day Satisfaction Guarantee / 1 Year Warranty.
Recertified (RM)
- Direct from manufacturer/reseller, may be reboxed.
- Custom flashed on demand at time of the order.
- Specialists tested to guarantee same functionality as NEW routers.
- 30 Day Satisfaction Guarantee / 1 Year Warranty.
Open Box
- Limited quantity, discount items reboxed that may have cosmetic imperfections.
- Same testing and functionality level and New and RM.
- 30 Day Satisfaction Guarantee / No Warranty.
Will a FlashRouter Work With My Internet Service Provider?
US Customers (Single Router Solution):
Almost all Internet Service Providers(ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.
US Customers (Dual Router Solution):
Yes, FlashRouters are compatible with your ISP in what is called a Dual Router Set Up.
For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.
This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.
For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.
International Customers (Single Router Solution):
Almost all Internet Service Providers (ISPs) require a modem in place to establish a connection to their service, however a modem by itself doesn’t provide the wifi connectivity needed in the home or office. A FlashRouter can connect directly to all known modems provided by major ISPs to create a wireless network so long as there is an Ethernet port on the modem to connect to the FlashRouter Internet port.
International Customers (Dual Router Solution):
ISPs should all be compatible. Some providers require VLAN tagging/VID settings when wiring directly from modem to FlashRouter.
For this type of setup, you would use your current router or modem router to connect to your local ISP while using a FlashRouter to connect to your VPN. This is recommended as you will not overhaul your network with a new router, and you will be able to use your selected VPN service on the devices you wish to use it with.
This set up would result in the creation of two networks, which can be seen as the “Local Network” and the “FlashRouter Network”. All devices connected to the FlashRouter Network will go through the VPN service.
For any device you would prefer to use without a VPN, you can connect to the local network. The chain of devices would be connected from LAN ton your modem or modem/router to WAN on the FlashRouter, with your current router connected to the FlashRouter via Ethernet cable.
What Stock Firmware Features Will I Lose If I Flash My Router
Open Source firmware like DD-WRT or Assu Merlin has many features equivalent to what stock firmware has, in addition to adding new features to a router. However, some features are lost from the stock firmware when a router is flashed.
These are typically features that are put into the stock firmware by the manufacturers themselves. Things like the Linksys App and the NetGear Genie are examples of what would not be available or compatible on the router after flashing.
Most routers also have a WPS button. By default, the WPS button’s functionality is disabled when a router is flashed as it can be vulnerable and a security risk. It can be re-enabled by following this guide but we do not recommend it.
Does a FlashRouter or Service Plan Purchase Include a VPN Subscription?
A subscription to a VPN does not come with a FlashRouter or Service plan. If you are planning to use a VPN, you would need to sign up for one separately, directly from a provider.
Need assistance in finding a VPN Provider? Please visit our recent VPN Provider Best Seller List.
Plug and Play VPN Support
Unlike other VPN Router providers, FlashRouters is proud to offer free VPN service integration with any purchase.
To receive a plug and play with VPN device, you will need to provide our team with the credentials from your VPN provider subscription.
IMPORTANT NOTE: This is not required but recommended for users who wish to have the simplest, most seamless experience when the FlashRouter arrives. You can always change the password when the device arrives if you wish as well.
To have your router VPN pre-configured:
- Select Yes from the “Want Your Router Preconfigured?” on the Payment Page during checkout.
- Select your VPN provider. If you don’t see your VPN listed select “Other” and you will see an additional field to input who your provider is.
- Enter your your VPN username and password
- For ExpressVPN Firmware Routers there will be an additional box for your activation code.
Please note: If you do not enter a server location request in “Order Comments”, we will automatically start the device with the closest/optimal server for the location we are shipping the device by default. A location has to be added to the initial configuration for plug and play encryption security to occur on the device.
Can I Use A FlashRouter To Work From Home?
Yes! A large number of our customers use their FlashRouters to “work from home” no matter where your travels take you. Check out our Working Remotely Blog Post for more details.
What is the Difference Between Business VPNs and VPN Services?
Location: VPN Services offer many server locations to encrypt your traffic through. They are located in several countries worldwide for creating a private VPN tunnel for your online activities. A business VPN connects to specific central servers for data or directly to your office, creating a direct tunnel for accessing sensitive work documents and information.
Logging: Most VPN services offer log-free connections for total anonymity and security when connected (it is important to check out their terms of service and privacy policy for full details). A business VPN is monitored and maintained by employers such as corporations, hospitals or universities.
Protection: VPN services secure your family’s personal data while using computers, SmartTVs and various Internet of Things devices. Business VPNs protect the data of the company while you are tunneling into work.
Are There VPN Service Providers That Offer VPN for Business?
There are in fact several trusted VPN providers that have services specially tailored for business use. NordVPN Teams and VyprVPN for Business offer a full suite of solutions like user management tools, dedicated IPs, personal product managers, global server access, business pricing, and more.
These solutions allow you to quickly deploy a safe and secure corporate network without building and maintaining your own servers. If you are a small business looking to quickly secure remote workers as they shift to work from home, and you do not have an in-house IT expert, then you should consider NordVPN Teams or VyprVPN for Business.
Even better, when choosing a business VPN provider like NordVPN or VyprVPN, employees can use routers with direct NordVPN and VyprVPN integration already included through the FR Privacy App. Meaning that a full network kill switch, routing by device, automatic connections, and more are all included as features with your business VPN connection.
Can I use a VPN on a FlashRouter With My Work/Corporate VPN?
Many of our customers have found that they can connect to both their corporate and personal VPN, however due to the variables beyond our control, we cannot guarantee this for every unique situation.
Using two VPNs at once can lead to unpredictable results. Bouncing your network traffic to multiple servers before finally arriving at it’s intended destination can sometimes introduce speed and connection issues.
Please consider that some employers and agencies are more vigilant regarding third party VPN use than others. There are tools readily available that detect the use of VPN services.
While these tools cannot decrypt and view your network traffic, they can tell your employer that you are potentially using a VPN, which can be against company policy.
If your corporate and personal VPN do not work together, then you can always set the computer using your work VPN to bypass the FlashRouter’s VPN tunnel by accessing the router admin panel for your device.
This way, your computer would only use the work VPN. Keep in mind however, your location would appear as your actual location to your work.
Every FlashRouter also comes with a 30 Day Satisfaction Guarantee.
If in the event you determine the FlashRouter is not working out for you, you can return the device within the first 30 Days. A $25 restocking fee does apply.
Can I Use a FlashRouter to Connect to a Dedicated Business VPN Network?
Of course! If you have an OpenVPN server running on a local machine or hosted on a cloud provider like Amazon Web Services (AWS), FlashRouters can create a custom router client configuration to connect the entire router and all connected devices to your OpenVPN server. Instead of employees connecting device-by-device, a router-based VPN connection allows for always-on secure VPN tunneling.
Our service team is here to work with you to test and ensure compatibility before purchasing. Interested in a router based custom client VPN solution for your remote workers? Please do not hesitate to contact us.
And, if you’re looking for a specific router, take a look at some of our most popular options!
How can I Reset the Password for My FlashRouters.com Customer Account?
To reset your password, you’ll want to click the “Account” icon in the upper right hand corner on our main website (Flashrouters.com). Once clicked, a menu will open where you can enter your login information, or select the “Forgot Password” button to trigger a reset email.
If you’re still having issues accessing your FlashRouters.com customer account after attempting a password reset, please reach out to us at support@flashrouters.com for further assistance.
What Payment Methods does FlashRouters Accept?
We accept Apple Pay, Google Pay, and all major cred/debit card providers on our payment method options page during checkout.
If you’d like to complete a purchase using PayPal as a payment method, please contact our team at support@flashrouters.com to request an invoice.
Can I Make Change/Update/Cancel My Order?
We strive to process and ship all orders within one business day. If you wish to make changes or cancellations, please contact us within 24 hours of placing your order at support@flashrouters.com with your order number and the changes you’d like to make.
While we will do our best to accommodate your request, please note that we cannot guarantee changes or cancellations.
Please note that if you need to update the shipping address, the order will require reapproval through our fraud prevention system with the new address.
Trouble Checking Out
Some customers have found that trying the methods below have helped solve any checkout errors they may have encountered:
⚡️Clearing cache
⚡️Refreshing web page
⚡️Switching web browsers
⚡️Using an incognito/private window
⚡️Confirming all billing information is accurate
⚡️Disable VPN if one is enabled
⚡️Disable Ad & Script Blockers if enabled
⚡️If you’re using a mobile device, switching to a computer or laptop would be ideal.
Warranty and Returns FAQs
Warranty and Returns FAQs
At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.
If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.
Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.
Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.
Hardware Warranty and Return Policy
Requesting an RMA
Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued.
The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions.
- Hardware Guarantee – available for 7 days after receiving your FlashRouter.
- Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
- Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
- Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair.
Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.
Hardware Guarantee
In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.
Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.
You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.
30-Day Satisfaction Guarantee
If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.
Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.
The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.
Ethernet Cable: $5
Power Source: $10
Antennas: $5 per antenna
Router Stand: $10
Box: $10
Cosmetic Damage: Up to $25
What is covered under the 30-Day Satisfaction Guarantee?
If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee.
We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty.
Can I get the restocking fee waived?
If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.
Rewards Points refunds
If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.
Hardware Warranty
A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.
You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.
There are 2 options for receiving a Hardware Warranty replacement unit:
Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.
Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.
How long do I have before my RMA expires?
RMA’s are good for 7 days from the date they are issued.
What if I upgraded to a 2 year Hardware Warranty at checkout?
All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.
If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.
What should I do if my router is out of warranty coverage?
If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.
What is not covered with a FlashRouter Warranty?
Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.
Can I upgrade to a 2 year warranty after my FlashRouter purchase?
2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped.
Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?
Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.
Hardware Repair
FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.
If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.
If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.
Open Box Routers
What is an Open Box Router?
Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.
Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.
What is the Open Box Router return policy?
Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds.
Accessories Warranty
All Accessories come with manufacturer warranties as listed on the respective product pages.
FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.
Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.
"Flash My Router" Refund Policy
The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features.
Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.
Service Plan Subscription Refund Policy
All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.
30-Day Satisfaction Guarantee
If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.
Cancellation Policy
You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.
If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.
There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.
How do I change my FlashRouter Support subscription level?
How do I Upgrade my Service Plan?
You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase.
How do I switch from a Quarterly to a Yearly Service Plan?
If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase.
How do I Downgrade my Service Plan?
If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.
How do I switch from a Yearly to a Quarterly Service Plan?
If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.
If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.
How do I cancel my subscription?
You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.
Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.
Teamviewer FAQ and Setup
We do NOT offer phone support here at FlashRouters. You will not receive a phone call to begin your session. Please read the information below for how to get connected during your session time.
What is a Teamviewer session?
A Teamviewer session is the most hands on method of receiving support from FlashRouters.
A support agent will connect directly to your computer and proceed to configure or troubleshoot your FlashRouter with you present.
We use Teamviewer sessions to troubleshoot any issue an eligible customer may have with a FlashRouter that was purchased from us or to configure a compatible router that your purchased independently along with a FlashRouters Support Plan.
In the session a chat window will appear so we can communicate directly with you in real time.
If you follow the information below prior to your session and all goes smoothly a Teamviewer session typically takes anywhere from 15 to 45 minutes.
Do I qualify for a Teamviewer session?
When purchasing a FlashRouter you are able to select a Quarterly or Yearly Bronze, Silver or Gold subscription plan.
Silver Yearly plan comes with one Teamviewer remote support session a year.
Gold Quarterly and Yearly plans come with one session per quarter.
If you support plan has expired or you are signed up for Bronze and you’d like to receive Teamviewer remote support assistance please email support@flashrouters.com
How do I schedule a Teamviewer session?
We are available for scheduled Teamviewer sessions from 10AM – 6:00PM ET Monday through Saturday.
To schedule a session with us open a support ticket or contact us via our live chat. We do not perform sessions that are not scheduled.
If we are available off hours we do our best to accommodate off hours session times with at least 24 hours notification.
Recommended computer and network setup
What computer should I use for Teamviewer?
Teamviewer sessions can not be performed on phones or tablets at this time. We require a Windows or Mac computer to successfully connect and configure your FlashRouter.
Below are the different scenarios from most ideal to least ideal.
I have a Dual Router Setup and a computer with WiFi and Ethernet
If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless AND Ethernet capabilities you should be setup as follows:
- Connect via wireless to the other router.
- Once we have joined the session we will instruct you to wire from the FlashRouter to your computer.
I have a Dual Router Setup and a computer with WiFi only
If you have an available wireless network NOT coming from the FlashRouter and have a computer that has wireless only you should be setup as follows:
- Obtaining a USB to Ethernet adapter is ideal.
- If that is not possible connect to the FlashRouter’s network via wireless.
Session disconnects may occur with no backup Internet connection.
I have a Single Router Setup and a computer with WiFi and Ethernet
If the FlashRouter is your only wireless network and your computer has wireless and Ethernet capabilities you should be setup as follows:
- Connect an Ethernet cable from a numbered port on your FlashRouter directly to your computer.
- We may ask you during the session if your smartphone can broadcast an wireless hotspot we can connect to for backup Internet.
I have a Single Router Setup and a computer with WiFi only
If the FlashRouter if your only wireless network and your computer is wireless only you should be setup as follows:
- Obtaining a USB to Ethernet adapter is ideal.
- If that is not possible connect to the FlashRouter’s network via wireless.
Session disconnects may occur with no backup Internet connection.
How do I download Teamviewer?
Windows
- Download Teamviewer for Windows.
- Open the Teamviewer application.
- Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
Mac
- Download Teamviewer for Mac.
- Open the Teamviewer application.
- Email the User ID and Password (example displayed below) to your existing email thread or our live chat.
When should I provide FlashRouters with my Teamviewer User ID and Password?
About 15 minutes before your scheduled session time update your support ticket e-mail the User ID and Password to your existing email thread, or send via our live chat.
Wireless Guest Network Setup – Bridged (Advanced)
If you would like to prevent visitors from connecting to your main WiFi network then you can create a Bridged Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.
Preparing for Wireless Guest Network Setup
If you have a Dual-band or Tri-Band router you can setup a WiFi Guest Network, creating a separate VLAN (virtual local area network) for your visitors, or in order to segment your VPN networks on any band you like. We recommend using the 2.4GHz network for your DD-WRT Guest Wireless Network so it is compatible with the most possible WiFi devices. Setting up a guest network for visitors in your home allows you to keep them off of your main WiFi network.
We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.
DD-WRT Router Setup for Wireless Guest Network
Enter Wireless settings
Navigate to Wireless > Basic Settings
- Under the 2.4GHz or 5GHz Interface click the Add button.
- In the Wireless Network Name (SSID) field enter the unique network name of the guest network.
- Click Save.
Enter Wireless Security settings
Navigate to Wireless > Wireless Security
- Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
- Click Apply Settings.
- Reboot your router.
Create Bridge
Navigate to Setup > Networking
- Under Create Bridge click Add. Name the newly created bridge br1.
- Click Apply Settings
Assign to Bridge
- Under Assign to Bridge select br1 from the Assignment dropdown. Select wl1.1 or ath1.1 depending on your router model.
- Click Apply Settings.
Depending on the router model and WiFi band you are using, the wireless interfaces will be labelled differently.
This setting can be labelled wl1.1, ath0.1, wl2.1, and so on. Make sure when you get up to the bridge assignment section that you are using the correct guest network Virtual Interface.
Network Configuration br1
- Under Network Configuration br1 select Enable for Forced DNS Redirection.
- Set Optional DNS Target to 208.67.220.220
- Set IP Address to 192.168.12.1
- Set Subnet Mask to 255.255.255.0
- Click Apply Settings.
Multiple DHCP Server
- Under Multiple DHCP Server click Add.
- Set the first dropdown to br1.
- Click Apply Settings.
- Reboot your router.
Firewall Rules
Navigate to Administration > Commands
- Copy the fire script from below and paste into the empty Commands shell
- Click Save Firewall.
- Wait one minute and then reboot your router.
iptables -I FORWARD -i br1 -o br0 -m state –state NEW -j DROP
iptables -I FORWARD -i br0 -o br1 -m state –state NEW -j DROP
iptables -I INPUT -i br1 -p tcp –dport telnet -j REJECT –reject-with tcp-reset
iptables -I INPUT -i br1 -p tcp –dport ssh -j REJECT –reject-with tcp-reset
iptables -I INPUT -i br1 -p tcp –dport www -j REJECT –reject-with tcp-reset
iptables -I INPUT -i br1 -p tcp –dport https -j REJECT –reject-with tcp-reset
You will now have a working Bridged Guest Network on the FlashRouter. By inputting the firewall rules, this will also prevent any guests on your network from gaining access to your router settings.
Back up your settings
Navigate to Administration > Backup
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
CyberGhost Manual OpenVPN Setup
Preparing for Manual CyberGhost Setup
Obtain your CyberGhost OpenVPN Information
If you are not already a CyberGhost user Sign Up Now.
1. Log in to your account on the CyberGhost website.
2. Select My Devices.
3. Select Other and then Configure New Device.
4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.
5. Press View configuration.
6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.
Open the file that was downloaded with NotePad++ for Windows or TextEdit for Apple. You only need the ca.crt, client.crt, and client.key files. All CyberGhost servers have different keys and certificates.
DD-WRT Router Setup for CyberGhost
Navigate to Services > VPN
Enter CyberGhost settings
OpenVPN Client
Start OpenVPN Client
If you wish to disable your VPN connection simply set this to Disable at any time and click Apply Settings.
Server IP/Name
Copy and paste the server you selected in your account. Be sure there are no extra spaces or characters.
Port
443
Tunnel Device
TUN
Tunnel Protocol
UDP
Encryption cipher
AES-256-CBC
Hash Algorithm
SHA256
User Pass Authentication
Enable
Username
Enter the Username you obtained in your CyberGhost account.
Password
Enter the Password you obtained in your CyberGhost account.
Advanced Options
Enable
TLS Cipher
None
LZO Compression
Adaptive
NAT
Enable
Firewall Protection
Enable
Additional Config
tun-mtu 1500
fragment 1300
mssfix 1300
Policy Based Routing
This field can be used for split VPN and Dual Gateway routing.
CA Cert
—–BEGIN CERTIFICATE—–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==
—–END CERTIFICATE—–
Public Client Cert
Copy and paste all contents of the client.crt file starting and ending with:
—–BEGIN CERTIFICATE—–
…
—–END CERTIFICATE—–
Private Client Key
Copy and paste all contents of the client.key file starting and ending with:
—–BEGIN PRIVATE KEY—–
…
—–END PRIVATE KEY—–
CLICK APPLY SETTINGS
Leave all settings not mentioned above as their default setting.
Verify a successful CyberGhost connection
Navigate to Status > OpenVPN
- You should now see a CONNECTED SUCCESS message.
- Visit CyberGhost’s website to verify your new IP address and virtual location.
In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to CyberGhost.
Back up your settings
Navigate to Administration > Backup
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
How to change the CyberGhost server
- Follow the instructions for obtaining the OpenVPN information from above.
- Enter the new Server Address in the Server IP/Name field.
- Enter the new Username and Password.
- Enter the new ca.crt, client.crt, and client.key
- Click Apply Settings.
Wireless Guest Network Setup – Unbridged (Recommended)
If you would like to prevent visitors from connecting to your main WiFi network then you can create a separate Guest Network that will prevent access to the main router. This setup also allows you to create different rules for different WiFi SSID’s in your home ranging from QoS controls, access restrictions, VPN network segmentation, and more.
Preparing for Wireless Guest Network Setup
If you have a Dual-band or Tri-Band router you can setup a WiFi Guest Network, creating a separate VLAN (virtual local area network) for your visitors, or in order to segment your VPN networks on any band you like. We recommend using the 2.4GHz network for your DD-WRT Guest Wireless Network so it is compatible with the most possible WiFi devices. Setting up a guest network for visitors in your home allows you to keep them off of your main WiFi network.
We recommend performing this setup while connected to the FlashRouter via ethernet cable. If your computer does not have an ethernet port and you must proceed via wireless connection to the FlashRouter. Be sure to pay attention to the wireless connection as you may need to rejoin the FlashRouter’s network after making changes.
DD-WRT Router Setup for Wireless Guest Network
Enter Wireless settings
Navigate to Wireless > Basic Settings
Under the 2.4GHz or 5GHz Interface click the Add button.
Wireless Network Name (SSID)
Enter the a unique network name for the guest network.
Network Configuration
Unbridged
Force DNS Redirection
Enable
Optional DNS Target
208.67.220.220
IP Address
192.168.12.1
Subnet Mask
255.255.255.0
CLICK SAVE
Enter Wireless Security settings
Navigate to Wireless > Wireless Security
- Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
- Click Apply Settings.
- Reboot your router.
Enable DHCP for Guest Network
Navigate to Setup > Networking
- Scroll to the very bottom of the page and under DHCPD click Add.
- Select wl0.1 or ath1.1 depending on your router model.
- Click Apply Settings.
- Reboot your router.
Depending on the router model and WiFi band you are using, the wireless interfaces will be labelled differently.
This setting can be labelled wl1.1, ath0.1, wl2.1, and so on. Make sure when you get up to the bridge assignment section that you are using the correct guest network Virtual Interface.
Back up your settings
Navigate to Administration > Backup
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
CyberGhost Merlin OpenVPN Setup
Preparing for CyberGhost Setup
Obtain your CyberGhost OpenVPN information
If you are not already a CyberGhost user Sign Up Now.
1. Log in to your account on the CyberGhost website.
2. Select VPN.
3. Click Configure New Device.
4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.
5. Press View configuration.
6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.
Open the folder that was downloaded. Then open the ca.crt the client.crt, and client.key files with NotePad++ for Windows or TextEdit for Apple. All CyberGhost servers have different keys and certificates.
Merlin Router Setup for CyberGhost
Login to Asus Merlin firmware settings in a browser on any computer or smart device connected to the Merlin FlashRouter’s network.
1. Navigate to the VPN tab.
2. Navigate to the VPN Client tab.
3. Click Choose file and select the .ovpn file from the folder you downloaded earlier. Then click Upload.
4. Set Automatic Start at boot time to Yes if you want the VPN connection to begin automatically when the router is powered off and back on.
5. In the Description field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location here. Our example server was in USA so I have entered in CyberGhost USA.
6. Set Accept DNS Configuration to Strict. Set Redirect Internet traffic through tunnel to Yes (all). Set Kill Switch to Yes or No depending on if you want the Internet to be killed if the VPN connection drops.
If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network please set the Redirect Internet traffic through tunnel to VPN Director. Then complete the instructions on this page and then view our VPN Director guide.
7. Enter your CyberGhost OpenVPN username and password that you obtained earlier. Do not enter your account login.
8. Click the Edit button in the Keys and Certificates area.
9. In the Certificate Authority field paste in the entire content of the ca.crt file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
10. In the Client Certificate field paste in the entire content of the client.crt file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
11. In the Client Key field paste in the entire content of the client.key file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
12. Click Save at the bottom of that window.
13. Click Apply at the bottom of the page.
14. At the top of the page set the Service State toggle to ON to activate the VPN connection.
Verify a successful CyberGhost connection
- You should now see a CONNECTED message.
- Visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.
Wireless Repeater Bridge Setup
If you need to extend your connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Repeater Bridge. In Wireless Repeater Bridge mode the FlashRouter connects to your main router on the same subnet via WiFi, and then transmits your internet signal via the FlashRouter for internet access anywhere in your home or office.
Preparing for Wireless Repeater Bridge Setup
Verify your wireless information
In order to setup your FlashRouter as a Wireless Repeater Bridge, you will need the exact SSID and password of your existing wireless network. Make sure you have this information before proceeding.
We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.
Locate the Local IP Address of the existing wireless network
Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.
DD-WRT Router Setup for Wireless Repeater Bridge
Disable Firewall
Navigate to Security > Firewall
- Set SPI Firewall to Disable.
- Uncheck all boxes except for Filter Multicast.
- Click Save.
Disable DNSmasq
Navigate to Services > Services
- Set DNSmasq to Disable.
- Click Save.
Enter Wireless settings
Navigate to Wireless > Basic Settings
Select Add in the Virtual Interface area.
In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater Bridge.
Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will bridge to.
In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.
CLICK SAVE
Enter Wireless Security settings
Navigate to Wireless > Wireless Security
- Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
- Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will bridge to.
- Click Save.
Change the FlashRouter's Local IP Address
Navigate to Setup > Basic Setup
- Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
- Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
- Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
- Click Save.
Change the FlashRouter's Operating Mode
Navigate to Setup > Advanced Routing
- Set the Operating Mode to Router.
- Click Apply Settings.
Reboot your FlashRouter
Power off the FlashRouter for 30 seconds and then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set. Your existing network and the FlashRouter’s network will now be bridged wirelessly.
Back up your settings
Navigate to Administration > Backup
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
CyberGhost AsusWRT OpenVPN Setup
Preparing for CyberGhost Setup
Obtain your CyberGhost OpenVPN information
If you are not already a CyberGhost user Sign Up Now.
1. Log in to your account on the CyberGhost website.
2. Select VPN.
3. Click Configure New Device.
4. Set Protocol to OpenVPN. Select the Country you would like to connect to. Select the Server Group. Name the device in the Device Name field. Click Save Configuration.
5. Press View configuration.
6. Copy the Username, and Password that appear to a notepad, since you will need this information later in the setup process. Click Download Configuration.
Open the folder that was downloaded. Then open the ca.crt the client.crt, and client.key files with NotePad++ for Windows or TextEdit for Apple. All CyberGhost servers have different keys and certificates.
AsusWRT Router Setup for CyberGhost
Login to AsusWRT firmware settings in a browser on any computer or smart device connected to the AsusWRT FlashRouter’s network.
1. Navigate to the VPN tab.
2. Navigate to the VPN Fusion tab.
3. Click Add profile.
4. In the Connection Name field enter in the name you’d like to use for this OpenVPN Client profile. We typically advise entering in the location or server number here. Our example server was in USA so I have entered in CyberGhost USA.
5. In the VPN Type dropdown select OpenVPN.
6. Click Import .ovpn file and select the openvpn.ovpn file from the folder you downloaded earlier. Then click Upload.
7. In the Username and Password fields enter in the CyberGhost assigned username and password that you obtained earlier.
8. After uploading the openvpn.ovpn file you will get a message that says “Complete, Lack of Client Key!, Lack of Client Certificate, Lack of Certificate Authority”. For CyberGhost you need to enter in these details manually. Click Import the CA file or edit the .ovpn file manually and then click the edit icon next to Content modification of Keys and Certificate.
9. In the Certificate Authority field paste in the entire content of the ca.crt file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
10. In the Client Certificate field paste in the entire content of the client.crt file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
11. In the Client Key field paste in the entire content of the client.key file.
—– BEGIN xxx —– / —– END xxx —– block (including those two lines).
Then click OK.
8. Click Apply and Enable at the bottom of the page.
If you only want certain devices to connect to the OpenVPN Client profile you are setting up instead of all the devices connected to the FlashRouter’s network click into the profile and disable Apply to all devices. Then click Devices and select the devices that you want to connect to VPN.
9. At the top of the page set the Service State toggle to ON to activate the VPN connection.
Verify a successful CyberGhost connection
- You should now see a CONNECTED message.
- Visit What is my IP Address from a private/incognito browser to verify your new IP address and virtual location.
In some cases you may notice that the location is not showing the same location as the server you have input in your router settings; this is because geo tracking tools are often tricked by VPN connections. As long as you see an IP address that is not the same as your normal Internet IP address then you are indeed connected to CyberGhost.
How to change the CyberGhost server
- Follow the steps at the top of the page to create a new CyberGhost location profile in your account.
- Then proceed with the settings same as initial setup.
Wireless Client Bridge Setup
If you need to extend your wired connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Client Bridge. In Wireless Client Bridge mode the FlashRouter connects to your main router via WiFi, and then transmits your internet signal via the FlashRouter LAN ports for wired internet access anywhere in your home or office.
Preparing for Wireless Client Bridge Setup
Verify your wireless information
In order to setup your FlashRouter as a Wireless Client Bridge, you will need the exact SSID and password of your existing wireless network. Make sure you have this information before proceeding.
We recommend using a 2.4GHz network to repeat as this network will have more range.
Locate the Local IP Address of the existing wireless network
Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.
DD-WRT Router Setup for Wireless Client Bridge
Disable Firewall
Navigate to Security > Firewall
- Set SPI Firewall to Disable.
- Uncheck all boxes except for Filter Multicast.
- Click Save.
Disable DNSmasq
Navigate to Services > Services
- Set DNSmasq to Disable.
- Click Save.
Enter Wireless settings
Navigate to Wireless > Basic Settings
- In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Client Bridge.
- Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will bridge to.
- Click Save.
Enter Wireless Security settings
Navigate to Wireless > Wireless Security
- Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will bridge to.
- Click Save.
Change the FlashRouter's Local IP Address
Navigate to Setup > Basic Setup
- Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
- Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
- Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
- Click Apply Settings.
Reboot your FlashRouter
Power off the FlashRouter for 30 seconds and then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set. Your existing network and the FlashRouter’s network will now be bridged wirelessly.
Your FlashRouter is now providing wired connection access to your main router network. Wireless connections to the FlashRouter are disabled in this setup.
Back up your settings
Navigate to Administration > Backup
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
Wireless Access Point Setup
A Wireless Access Point is a setup that has the FlashRouter using an existing network’s DHCP instead of assigning its own. The FlashRouter’s WAN/Internet port should be not be connected to your modem or other router while performing this setup.
Preparing for Wireless Access Point Setup
Locate the Local IP Address of the existing wireless network
Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.
DD-WRT Router Setup for Wireless Access Point
Disable Firewall
Navigate to Security > Firewall
- Set SPI Firewall to Disable.
- Click Save.
Disable DNSmasq
Navigate to Services > Services
- Set DNSmasq to Disable.
- Click Save.
Change the FlashRouter's Local IP Address
Navigate to Setup > Basic Setup
- Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
- Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
- Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
- Click Save.
Change the FlashRouter's DHCP settings
- Set the DHCP Type to DHCP Forwarder.
- Click Save.
Change the FlashRouter's Operating Mode
Navigate to Setup > Advanced Routing
- Set the Operating Mode to Router.
- Click Apply Settings.
Reboot your FlashRouter
- Power off the FlashRouter for 30 seconds and connect from the other router’s LAN port to one of the FlashRouter’s LAN port then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set.
Back up your settings
Navigate to the Administration > Backup page.
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
Wireless Repeater Setup
If you need to extend your wireless and wired connection capabilities, you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to your main router via WiFi and then creates a completely separate network segment for you. This new “repeater” network then transmits your internet signal via FlashRouter LAN ports for wired internet access while also creating a new Wireless Extender network that will expand your wireless network range throughout your home or office just like a mesh network.
Preparing for Wireless Repeater Setup
Verify your wireless information
To connect your FlashRouter wirelessly to your existing wireless network you will need the Wireless Network Name (SSID) and Wireless Password of the existing wireless network that you will repeat. Verify and note this information.
We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.
DD-WRT Router Setup for Wireless Repeater
Disable Firewall
Navigate to Security > Firewall
- Set SPI Firewall to Disable.
- Click Save.
Enter Wireless settings
Navigate to Wireless > Basic Settings
Select Add in the Virtual Interface area.
In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater.
FlashRouters with a Broadcom chipset will have Repeater as an option in the dropdown but FlashRouters with an Atheroes chipset will not. Select Client or Client (Routed) if Repeater is not listed for your FlashRouter.
Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will repeat.
In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.
CLICK SAVE
Enter Wireless Security settings
Navigate to Wireless > Wireless Security
- Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
- Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will repeat.
- Click Apply Settings.
Verify the Internet Connection
In the top right hand corner of the DD-WRT you should see the WAN IP change from 0.0.0.0 to an actual IP Address. Once this changes navigate to any website to test your Internet connection.
Back up your settings
Navigate to the Administration > Backup page.
- Click the Backup button.
- A file named nvrambak.bin will be saved to your computer.
- You can load nvrambak.bin to restore your settings in the event of a reset.
SmartDNSProxy SmartDNS Setup
SmartDNSProxy offers a SmartDNS service for unblocking geo-restricted content without the encryption of a VPN service. SmartDNS routes DNS servers to different regions which “tricks” the website to allow access to previously restricted content.
SmartDNS does not change your IP Address or provide the encryption that a VPN connection does. This can result in faster speeds and unblocked content.
SmartDNS and VPN should not be configured at the same time. When using a SmartDNS connection, make sure to disable your VPN connection on the FlashRouter.
Register your IP Address
If you are not already a SmartDNSProxy user Sign Up Now.
Click on Sign Up and fill in the requested information.
Access the e-mail you entered and Verify your new account.
Your account will now be verified.
Login to SmartDNSProxy
Visit SmartDNSProxy’s DNS servers list and note the DNS servers of the location you would like to access content from.
Enter SmartDNSProxy SmartDNS servers on your FlashRouter
Navigate to Setup > Basic Setup
- Scroll down to Network Address Server Settings (DHCP).
- Enter in any combination of SmartDNSProxy SmartDNS servers you noted into Static DNS fields 1 and 2.
- Click Apply Settings at the bottom of the page.
- Reboot the FlashRouter.
Once the router is fully booted back up, you can access your desired regional content on any device that connects to the FlashRouter’s network.
Getflix SmartDNS Setup
Getflix offers a SmartDNS service for unblocking geo-restricted content without the encryption of a VPN service. SmartDNS routes DNS servers to different regions which “tricks” the website to allow access to previously restricted content.
SmartDNS does not change your IP Address or provide the encryption that a VPN connection does. This can result in faster speeds and unblocked content.
SmartDNS and VPN should not both be configured at the same time. When using a SmartDNS connection make sure to disable your VPN connection on the FlashRouter.
Login to Getflix
If you are not already a Getflix user Sign Up Now.
Login to Getflix’s website login page.
Visit Getflix’s DNS servers list page and note the DNS servers of the location you would like to access content from.
Enter Getflix SmartDNS servers on your FlashRouter
Navigate to Setup > Basic Setup
- Scroll down to Network Address Server Settings (DHCP).
- Enter in any combination of Getflix SmartDNS servers you noted into Static DNS fields 1 and 2.
- Click Apply Settings at the bottom of the page.
- Reboot the FlashRouter.
Register your IP Address
When the router is fully booted back up visit your Getflix user dashboard and make sure your IP Address is registered with Getflix. If it is not click Force IP Update.
Once you are successfully registered you can now access your desired regional content on any device that connects to the FlashRouter’s network.