roqos

Roqos VPN Connected, but my device IP is unchanged

TeamFlashRouters · Mar 8, 2022 ·

If your VPN Out page in your Roqos settings is reporting that you are Connected to your VPN provider but your IP Address and location have not changed when you visit What is my IP address? follow the below checklist.

Double check that your device is connected to the Roqos network

Since the Roqos UI is being accessed securely via the cloud you can change the settings while your device is not connected to the Roqos network. This would result in your IP Address not updating when you connect to VPN.

Make sure that you are connected to your Roqos WiFi network or from an ethernet port on the back of the Roqos directly to your device and not another network.

Assign Devices To Connect To VPN in the Roqos

By default there are no devices assigned to the VPN tunnel. To assign devices to the Roqos’ VPN connection.

1. Login to your Roqos UI.

2. Select the VPN tab on the left hand menu and select VPN Out.

3. Click Included Devices. From this page you can choose if all devices should connect to VPN or only certain devices.

4. From the dropdown select Include all devices if you want every device that connects to the Roqos to connect to VPN or if you only want specific devices to connect to VPN while others bypass the VPN connection select Include selected devices from the dropdown and then toggle the sliders for the devices you want connected to VPN. Click Save.

Turn off VPN device applications

Connecting to VPN via a device application or browser extension at the same time while connecting via your Roqos is not recommended. Doubling up on VPN connections can cause issues with speeds and stability.

When you are connected to the Roqos VPN network at home you should leave all VPN applications and extensions disconnected and unopened.

How do I access my Roqos device settings?

TeamFlashRouters · Mar 8, 2022 ·

Your Roqos Core’s settings or UI (User Interface) is accessible via a secure cloud based connection rather than the typical local access of other routers. This means that you can manage your Roqos from anywhere in the world not just at home.

Visit the Roqos Login URL

From any device that has a browser such as a computer, smartphone, or tablet visit login.roqos.com

Login with your Roqos account

Enter in the email and password that you set when your Roqos was initially setup. If you still need to create your Roqos account and activate your Roqos follow our Activate and Connect Roqos to Internet guide.

Proceed with making the changes to the settings you desire

Now that you are logged in to your Roqos UI you adjust any settings as you see fit for your network. For guides on how to make specific changes to your Roqos view our Roqos Setup Guide area.

What do the lights on my Roqos Core mean?

TeamFlashRouters · Mar 3, 2022 ·

White (looks blueish white on Teal colored Roqos Cores): System startup
Solid Red: System is up, but there is no internet connection. Roqos Core cannot detect a network link either.
Flashing Red: System is up and there is an ethernet cable connected to Internet port, however Roqos Core is unable to reach the internet. Usually happens with bad ethernet cable, or cable modem/ISP modem not giving IP address to Roqos Core due to ISP provisioning issues, or some other type of network setting blocking Roqos Core’s access to the internet. First thing to try in this scenario is to reboot the ISP router/modem upstream of Roqos Core.
Flashing Blue: Roqos Core is up and connected to the internet, but it is not yet activated. Brand new Roqos Cores, or Roqos Cores that are factory reset will show this behavior when they are ready to be activated again.
Blue (deep blue color, different from #1): Roqos Core is up and activated, everything is normal.

Roqos Core Internet Setup and Activation

TeamFlashRouters · Mar 15, 2022 ·

Follow this article when you receive your new Roqos Core router to create your Roqos account, connect your Roqos to the Internet, and customize your network so it is ready to use.

Create your Roqos account

1. From any device that has a browser such as a computer, smartphone, or tablet visit login.roqos.com

2. Select Create Account.

3. Enter the Email address and password you want to set for your Roqos account. This will be your login to the Roqos settings moving forward. Click Next.

4. Enter the name and phone number you want associated with your Roqos. Click Next.

5. Enter the address where your Roqos is located. This section may require a CAPTCHA to be completed to authenticate you are human. Click Create Account.

6. You have now created your Roqos account. In a new tab proceed to open the email from Roqos and click the Activate account button.

Activate your Roqos Internet

1. From the Account created page click Next to begin the Internet Setup of the Roqos.

2. Select the Roqos model Teal RC10-P. Click Next.

3. Connect the ethernet cable that came with your Roqos from the port labeled INTERNET on the back of your Roqos to an open ethernet port on your ISP Modem or other router in your network.

4. Then connect the power adapter that came with the Roqos to the back of the Roqos. Wait for the light on the Roqos to begin blinking blue. Once your see the blinking blue lights on the Roqos click Next.

If your Roqos lights does not begin blinking blue after a long while please see the steps in this article and contact us.

5. Enter in the Roqos serial number found on the bottom of the device exactly as it appears there. Click Next.

Setup your Roqos Network

1. Enter in a name that you would like to call the Roqos. This is just the Roqo’s device name and it is not the WiFi network name. Click Next.

2. Select the Time Zone of your actual location from the dropdown. Click Next.

3. Set the WiFi name and password for the Roqos. The WiFi name should be unique and not a duplicate of an existing wireless network. This will be the name that appears in your wireless devices available network list and the password to join the devices to the network. Click Next.

4. Select the custom alert settings as you best see fit using the toggle switches. We typically recommend having the first two toggles selected for Email Alerts and Consolidate Security Alerts. Click Next.

Begin connecting your devices to the Roqos network

You are now done setting up your Roqos to connect to the Internet and can begin joining your wireless devices to the Roqos network and exploring the Roqos Core Features.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here