FlashRouters Support Portal

Prioritizing Privacy

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Privacy Hero Creating User Profiles and Adding Devices to Profiles

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Your Privacy Hero router uses Cloud Based router management which means you can access the router settings from anywhere on any device that has an internet connection. You can follow these steps while connected to your phone, other Wi-Fi network, or the Privacy Hero network.

The Privacy Hero router allows for User Profile creation. Doing so allows you to group different user’s devices together to customize the following rules:

  • Internet access scheduler (Bedtime settings)
  • Internet Safe Search
  • Youtube Safe Search
  • Block Adult Content

This makes the Privacy Hero a great router option for families and internet addicts.

1. From any device that has a browser such as a computer, smartphone, or tablet visit app.privacyhero.com

App.PrivacyHero.com

2. Enter your Privacy Hero account email and password. Click Login.

Privacy Hero Access Settings

If you have not created your Privacy Hero account yet please follow these instructions.

3. Click the Profiles symbol.

Privacy Hero Profiles

4. Click Create New Profile.

Privacy Hero Create New Profile

5. Set the Profile Name, select the Profile Icon, and click Save.

Privacy Hero Set Profile Name

6. Click the name of the User Profile.

Privacy Hero Select Profile

7. Select Devices.

Privacy Hero Select Devices

8. Select Manage Devices.

Privacy Hero Select Manage Devices

9. If you have not already connected your devices to the Privacy Hero network via wireless or ethernet you can do so now. Refresh the page after connecting a new device and it will appear in the list where you can select Move to “Profile Name” to move the device to the appropriate profile. By default new devices are in the Shared profile.

Privacy Hero Move to User Profile

If your devices were already connected to the Privacy Hero network and you are having issues identifying them I would recommend the following steps:

  1. Click the Devices icon.
  2. Select the device in question.
  3. Click Nerd and note down the IP Address of the device.
  4. Go to the network settings of your device where it will display the local IP Address and match that to the IP Address noted in Privacy Hero.

This is how you can identify a device that is not properly named.

10. Now that your devices are assigned you can set the Bedtime Settings (Internet Scheduler) and Safe Surf settings for your new Profile.

TROUBLESHOOTING

Still having issues? Visit the VPN Troubleshooting section.

Troubleshoot Here

Wireless Repeater Setup

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If you need to extend your wireless and wired connection capabilities, you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to your main router via WiFi and then creates a completely separate network segment for you. This new “repeater” network then transmits your internet signal via FlashRouter LAN ports for wired internet access while also creating a new Wireless Extender network that will expand your wireless network range throughout your home or office just like a mesh network.

Preparing for Wireless Repeater Setup

Verify your wireless information

To connect your FlashRouter wirelessly to your existing wireless network you will need the Wireless Network Name (SSID) and Wireless Password of the existing wireless network that you will repeat. Verify and note this information.

We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.

DD-WRT Router Setup for Wireless Repeater

Disable Firewall

Navigate to Security > Firewall

Wireless Repeater Setup on DD-WRT FlashRouter - Disable SPI Firewall
  1. Set SPI Firewall to Disable.
  2. Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Select Add in the Virtual Interface area.

Wireless Repeater Setup on DD-WRT FlashRouter - Add Virtual Interface

In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater.

FlashRouters with a Broadcom chipset will have Repeater as an option in the dropdown but FlashRouters with an Atheroes chipset will not. Select Client or Client (Routed) if Repeater is not listed for your FlashRouter.

Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will repeat.

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Mode to Repeater

In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.

Wireless Repeater Setup on DD-WRT FlashRouter - Set SSID for Repeated Band

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Password
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will repeat.
  3. Click Apply Settings.

Verify the Internet Connection

In the top right hand corner of the DD-WRT you should see the WAN IP change from 0.0.0.0 to an actual IP Address. Once this changes navigate to any website to test your Internet connection.

Wireless Repeater Setup on DD-WRT FlashRouter - Verify WAN Connection

Back up your settings

Navigate to the Administration > Backup page.

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

How do I set a Static IP for my device in DD-WRT?

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It can be very useful to setup static local IP addresses for devices on your FlashRouter network. By assigning specific IP’s to specific devices you can better control and manage how your network and the internet interacts with each device.

Once you setup a static IP you can set access restrictions, monitor and control bandwidth, as well as bypass a router VPN connection or setup a device specific Kill Switch. Without a static IP assignment you may lose device specific settings when the DHCP lease to the router expires.

Navigate to Services > Services

Set Static IP by Device MAC Address in FlashRouter DD-WRT Settings
  1. Under Static Leases click Add once.
  2. Fill in the newly appeared fields.
    • MAC Address: Enter the device’s MAC address which can be found on the device itself or on the Status > LAN page.
    • Hostame: Enter a name for the device. Make sure that there are no spaces.
    • IP Address: Enter the desired static IP Address of the device. It should be on the same subnet as the FlashRouter (192.168.11.x)
    • Client Lease Time: Leave this field blank.
  3. Click Apply Settings
  4. Repeat the steps above for each individual static IP address you would like to setup. If you click Add before clicking Apply Settings you will lose the configuration.

If a device has wireless and ethernet capabilities the MAC Addresses will be different for a wireless connection and an ethernet connection. Make sure to set a static IP for both MAC Addresses in this case.

How do I upgrade the DD-WRT firmware of my FlashRouter?

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The following DD-WRT builds are from 11/24/2024 r58699. Keep in mind that these builds are for upgrading routers that already have DD-WRT firmware flashed. To flash a stock firmware router with DD-WRT firmware see our Flash My Router plan!

Download an updated DD-WRT firmware build for your specific FlashRouter model below. Contact support@flashrouters.com if you are uncertain about your router model or your router model is not available below.

Please be aware that FlashRouters is not responsible for any DIY firmware flashing updates. If you have questions or concerns contact FlashRouters Support or check out the DD-WRT Community for additional helpful resources.

Make sure you are following the directions below to load the firmware file into the router settings and not trying to open the firmware file on its own.

Access the FlashRouter via wired connection. It is possible to upgrade firmware via WiFi, but this is not recommended unless you are unable to wire directly to the router.

Navigate to Administration > Firmware Upgrade

Firmware Upgrade page in FlashRouter DD-WRT settings
  1. Do NOT select Reset to Default Settings in the dropdown menu as this will erase all of your FlashRouter settings.
    NOTE: If you are updating from an older DD-WRT build you may be required to reset the router after a firmware update for new features and UI to properly load. You will then be required to setup the administration username and password along with your WiFi and VPN network settings.
  2. Click Choose File and select the file you have downloaded.
  3. Click Upgrade.