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Which DD-WRT wireless extender setup should I be using?

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FlashRouters supports four unique DD-WRT wireless extender setups – options similar to an open source Mesh network. Each different wireless extender configuration serves a different purpose. Read below to see which guide fits your configuration requirements!

Wireless Repeater

Why should I choose Wireless Repeater Setup?

  1. If you have a MiFi wireless only internet connection or other type of WiFi internet where there is no access to any ethernet port for a wired internet connection, then you can setup a wireless repeater network to both extend WiFi and add wired connection capabilities.
  2. If you have a large home or office area that requires additional WiFi coverage can use a wireless repeater setup to extend the existing network.
  3. If you want to create a separate VPN WiFi network in your home without placing the FlashRouter in the same room as your primary router you can use wireless repeater to establish a WiFi internet connection and then connect to VPN on your WiFi repeater network.
  4. If you want a wireless Dual Router setup option where you can have local ISP IP address through your main router WiFi network and your VPN IP address through your FlashRouter Wireless Repeater WiFi network, both available for you to connect at all times. Each network is on a unique subnet.

View the FlashRouter Wireless Repeater Setup Guide.

Wireless Repeater Bridge

Use Cases

Wireless Repeater Bridge Setup

  1. Anyone that needs all their devices connected to the same local network.
  2. Anyone with a MiFi internet connection that does not have an ethernet port and has no need for VPN.
  3. Anyone with a large wireless area that requires additional coverage.

Wireless Client Bridge

Use Cases

Wireless Client Bridge Setup

  1. Anyone with a MiFi internet connection that needs wired access.
  2. Anyone that needs additional wired ports instead of using a switch.
  3. Anyone with wired only devices in their home that are too far from your main router.

Wireless Access Point DHCP Forwarder

Use Cases

Wireless Access Point DHCP Forwarder Setup

  1. Anyone that needs their devices connected to the same local network and wants lossless LAN to LAN speeds via wireless and ethernet connection.
  2. Anyone that wants to use their main router to provide DHCP to their router instead of having an additional DHCP server.

Wireless Repeater Setup

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If you need to extend your wireless and wired connection capabilities, you can setup a FlashRouter as a Wireless Repeater. In Wireless Repeater mode the FlashRouter connects to your main router via WiFi and then creates a completely separate network segment for you. This new “repeater” network then transmits your internet signal via FlashRouter LAN ports for wired internet access while also creating a new Wireless Extender network that will expand your wireless network range throughout your home or office just like a mesh network.

Preparing for Wireless Repeater Setup

Verify your wireless information

To connect your FlashRouter wirelessly to your existing wireless network you will need the Wireless Network Name (SSID) and Wireless Password of the existing wireless network that you will repeat. Verify and note this information.

We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.

DD-WRT Router Setup for Wireless Repeater

Disable Firewall

Navigate to Security > Firewall

Wireless Repeater Setup on DD-WRT FlashRouter - Disable SPI Firewall
  1. Set SPI Firewall to Disable.
  2. Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Select Add in the Virtual Interface area.

Wireless Repeater Setup on DD-WRT FlashRouter - Add Virtual Interface

In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater.

FlashRouters with a Broadcom chipset will have Repeater as an option in the dropdown but FlashRouters with an Atheroes chipset will not. Select Client or Client (Routed) if Repeater is not listed for your FlashRouter.

Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will repeat.

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Mode to Repeater

In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.

Wireless Repeater Setup on DD-WRT FlashRouter - Set SSID for Repeated Band

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Password
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will repeat.
  3. Click Apply Settings.

Verify the Internet Connection

In the top right hand corner of the DD-WRT you should see the WAN IP change from 0.0.0.0 to an actual IP Address. Once this changes navigate to any website to test your Internet connection.

Wireless Repeater Setup on DD-WRT FlashRouter - Verify WAN Connection

Back up your settings

Navigate to the Administration > Backup page.

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Wireless Repeater Bridge Setup

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If you need to extend your connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Repeater Bridge. In Wireless Repeater Bridge mode the FlashRouter connects to your main router on the same subnet via WiFi, and then transmits your internet signal via the FlashRouter for internet access anywhere in your home or office.

Preparing for Wireless Repeater Bridge Setup

Verify your wireless information

In order to setup your FlashRouter as a Wireless Repeater Bridge, you will need the exact SSID and password of your existing wireless network. Make sure you have this information before proceeding.

We recommend using a 2.4GHz network to repeat as this network will have more range. Be sure to click Add under the 2.4GHz settings and not the 5GHz settings.

Locate the Local IP Address of the existing wireless network

Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.

DD-WRT Router Setup for Wireless Repeater Bridge

Disable Firewall

Navigate to Security > Firewall

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Disable Firewall and Enable Filter Multicast
  1. Set SPI Firewall to Disable.
  2. Uncheck all boxes except for Filter Multicast.
  3. Click Save.

Disable DNSmasq

Navigate to Services > Services

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Disable DNSMasqButton
  1. Set DNSmasq to Disable.
  2. Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Select Add in the Virtual Interface area.

Wireless Repeater Setup on DD-WRT FlashRouter - Add Virtual Interface

In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Repeater Bridge.

Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will bridge to.

Set Wireless Mode to Repeater Bridge in FlashRouter DD-WRT Basic Wireless Settings Page

In the Virtual Interfaces settings change the Wireless Network Name (SSID) to FlashRouter24 or any other unique SSID.

Wireless Repeater Setup on DD-WRT FlashRouter - Set SSID for Repeated Band

CLICK SAVE

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Repeater Setup on DD-WRT FlashRouter - Set Wireless Password
  1. Duplicate the wireless security settings that are set for the other bands for the newly created virtual interface.
  2. Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will bridge to.
  3. Click Save.

Change the FlashRouter's Local IP Address

Navigate to Setup > Basic Setup

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Set Local Router IP, Gateway, Local DNS
  1. Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
  2. Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
  3. Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
  4. Click Save.

Change the FlashRouter's Operating Mode

Navigate to Setup > Advanced Routing

Set Operating Mode to Router in FlashRouter DD-WRT Basic Wireless Settings Page
  1. Set the Operating Mode to Router.
  2. Click Apply Settings.

Reboot your FlashRouter

Power off the FlashRouter for 30 seconds and then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set. Your existing network and the FlashRouter’s network will now be bridged wirelessly.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

Wireless Client Bridge Setup

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If you need to extend your wired connection capabilities and you are not able to wire directly into your main router, you can setup a FlashRouter as a Wireless Client Bridge. In Wireless Client Bridge mode the FlashRouter connects to your main router via WiFi, and then transmits your internet signal via the FlashRouter LAN ports for wired internet access anywhere in your home or office.

Preparing for Wireless Client Bridge Setup

Verify your wireless information

In order to setup your FlashRouter as a Wireless Client Bridge, you will need the exact SSID and password of your existing wireless network. Make sure you have this information before proceeding.

We recommend using a 2.4GHz network to repeat as this network will have more range.

Locate the Local IP Address of the existing wireless network

Locate the Local IP Address of the existing router that the FlashRouter will be bridged to.

DD-WRT Router Setup for Wireless Client Bridge

Disable Firewall

Navigate to Security > Firewall

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Disable Firewall and Enable Filter Multicast
  1. Set SPI Firewall to Disable.
  2. Uncheck all boxes except for Filter Multicast.
  3. Click Save.

Disable DNSmasq

Navigate to Services > Services

Wireless Repeater Bridge Setup on FlashRouter DD-WRT - Disable DNSMasqButton
  1. Set DNSmasq to Disable.
  2. Click Save.

Enter Wireless settings

Navigate to Wireless > Basic Settings

Wireless Client Bridge Setup on FlashRouter DD-WRT - Set Wireless Mode to Client Bridge
  1. In the Wireless Physical Interface settings for the 2.4GHz network set the Wireless Mode to Client Bridge.
  2. Change the Wireless Network Name (SSID) to match exactly with the Wireless Network Name of the network that you will bridge to.
  3. Click Save.

Enter Wireless Security settings

Navigate to Wireless > Wireless Security

Wireless Client Bridge Setup on FlashRouter DD-WRT - Set Wireless Password
  1. Change the WPA Shared Key to match exactly with the Wireless Password of the network that you will bridge to.
  2. Click Save.

Change the FlashRouter's Local IP Address

Navigate to Setup > Basic Setup

  1. Set the Local IP Address to a different address on the same subnet as the existing network that you noted early. (example: if the existing network is 192.168.1.1 then set the Local IP Address to 192.168.1.2)
  2. Set the Gateway to the Local IP Address of the existing network. (example: 192.168.1.1)
  3. Set the Local DNS to the Local IP Address of the existing network. (example: 192.168.1.1)
  4. Click Apply Settings.

Reboot your FlashRouter

Power off the FlashRouter for 30 seconds and then power it back on. When it boots back up you will be able to access the FlashRouter’s settings at the new Local IP Address that you set. Your existing network and the FlashRouter’s network will now be bridged wirelessly.

Your FlashRouter is now providing wired connection access to your main router network. Wireless connections to the FlashRouter are disabled in this setup.

Back up your settings

Navigate to Administration > Backup

  1. Click the Backup button.
  2. A file named nvrambak.bin will be saved to your computer.
  3. You can load nvrambak.bin to restore your settings in the event of a reset.

TROUBLESHOOTING

Still having issues? Visit our Troubleshooting section to diagnose common problems here.

Troubleshoot Here

VPN FAQs

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VPN FAQs

General VPN FAQ Answers

What is a VPN?

VPN is an acronym for ‘Virtual Private Network’, historically used by private organizations to seamlessly link geographically diverse locations via the Internet. A VPN ‘tunnels’ traffic between two devices by transmitting it over a secure network. There are also clearly identifiable benefits to individual Internet users accessing a VPN.

  • A VPN provides you with top-level security and privacy for all your Internet downloading, streaming and browsing. As long as you are signed into your VPN account, all data you transmit over the Internet is encrypted.
  • A VPN encrypts your device by hiding the IP address assigned by your Internet Service Provider (ISP) and replacing it with the IP address of your choosing from the list of server locations belonging to your VPN provider. This masks your identity when visiting sites that geo-restricted content, and helps you avoid devious local Internet marketing and advertising schemes that track you through your IP address.

Will a FlashRouter with a built-in VPN client speed up my connection?

FlashRouters are relatively new models that may enhance data transfers across your home network or extend the range of your Wireless signal. However, the speed at which you download or stream content can not exceed the speed of the connection you pay for through your ISP. Purchasing a FlashRouter or signing up for VPN service WILL NOT transform your regular connection into a high-speed broadband connection.

At the same time, if you do have a broadband connection, a FlashRouter with a VPN connection may slow down your transfer speeds due to the processor encrypting all of your data. In certain cases a FlashRouter with a VPN can also prevent throttling by an ISP of specific service like Netflix or Amazon Video.

Which VPN provider should I use?

Our routers have been tested to perform with many of the most popular VPN providers such as ExpressVPN, NordVPN, IPVanish, PrivateInternetAccess & CyberGhost among 50+ VPN providers so that subscribers can get the maximum benefit from their VPN service. If you prefer another provider, that is not an issue at all. You can still use a DD-WRT VPN FlashRouter with any VPN provider that offers DD-WRT router integration support. Contact our team for further information about using our routers with your VPN service of choice or if you need a VPN provider recommendation based on your location.

Should my FlashRouter replace my old router?

A FlashRouter will work as a standalone router by connecting your modem to its Wide Area Network (WAN) port, or using it in a Dual Router Network by connecting it to your existing router through a Local Area Network (LAN)/Ethernet port. Either way a FlashRouter can be configured to tunnel all traffic through the VPN server of your choosing.

If you would like to set up your Home Network so that some devices are being tunneled through a VPN server, and others are connecting to your Internet Service Provider (ISP) within your home country, then using your FlashRouter as an auxiliary device is recommended.

VPN Security FAQ Answers

Can I change my IP address to one in another country?

YES! The countries that you can change your IP address to depend on the offerings of your specific VPN providers. Prices and server locations vary across all VPN providers.

If you choose to purchase a FlashRouter then you will not have to install any VPN client software on your computer to change your IP address; the VPN will already be configured within the router. Therefore, any device you plug into this FlashRouter is automatically assigned the IP address of your selected VPN server.

When is my connection secure?

As long as the VPN account preset into your FlashRouter is active, any device that is connected to the Internet through this router has its network traffic encrypted, and IP address masked. With a FlashRouter you never have to physically login to your VPN account, as the settings have been stored in the router’s DD-WRT firmware.

Don’t worry though! If you are not at home, and using Wi-Fi in a public location, you can still use your VPN account on a laptop or mobile device through various other methods.

How can I be sure my connection is safe and encrypted?

In order to make sure that the connection on your FlashRouter is being rerouted appropriately through your VPN service, visit What is my IP address and make sure the location listed is the one you have chosen in your VPN settings, NOT your actual location.

If you wish, there is an Internet Kill Switch available as well for your router which will block the internet whenever you disconnect from VPN.

What VPN connection standards are supported on a FlashRouter?

Currently we support the OpenVPN protocol for VPN client connections. PPTP VPN has been deemed as insecure by the privacy community and so we no longer offer support for PPTP VPN connections.

Technical VPN FAQ Answers

What operating systems do you support?

A FlashRouter can be used with any operating system, be it Windows, Mac OS or Linux. A FlashRouter can also be used as a wireless access point for iPhones, iPads, and Android devices.

Our routers also work in conjunction with any other brand of router of ADSL or DSL modem/router combo from ISPs across the world.

Can I set up a VPN on a PS4, Xbox One, Kindle Fire, Roku, AppleTV or other devices without native VPN support?

THAT’S WHAT WE ARE HERE FOR!

If you purchase one of our FlashRouters loaded with DD-WRT firmware, you can run the client VPN connection from your router. Once you do this every device connected to the router will tunnel through the VPN.

Now you can stream content like Netflix, BBC iPlayer, Pandora Hulu, or Amazon Instant to your TV through any of these devices, instead of being constrained to streaming content on your computer!

If you need a recommendation for a VPN service with a specific streaming platform do not hesitate to contact our support team.

Warranty and Returns FAQs

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Warranty and Returns FAQs

At FlashRouters, we are confident that every router sold will function as advertised. We open, inspect, upgrade, configure, and then test all FlashRouters before they get shipped out. That is why we guarantee you will receive a working unit and offer our own 1-Year Hardware Warranty included with all New and Refurbished routers purchased from the FlashRouters website.

If you would like to extend the warranty coverage period to 2 years, the option is available during the FlashRouters checkout process.

Since we are so certain you will be happy with your upgraded and super secure network, all routers purchased from FlashRouters.com also come with a 30-day satisfaction guarantee.

Please read the warranty and return section in detail before placing an order or requesting an RMA. Our goal is to make the return process as smooth and transparent as possible for all customers. If the router you purchased does not work out for your needs we still want you to be satisfied with your purchasing experience.

Hardware Warranty and Return Policy

Requesting an RMA

Automated Return Merchant Authorization (RMA) requests are available from within your customer account panel. If you are eligible for a return then your RMA request will be approved. If your RMA request is not valid then it will be denied and you must e-mail FlashRouters Support for any additional information or actions. RMAs are valid for 7 days from the day they are issued. 

The following are the available options when submitting an RMA request. Continue reading for more information on all available RMA options and conditions. 

  1. Hardware Guarantee – available for 7 days after receiving your FlashRouter.
  2. Satisfaction Guarantee – available for 30 days after receiving your FlashRouter.
  3. Hardware Warranty – available for 1 year, or 2 years if upgraded when purchasing a FlashRouter.
  4. Hardware Repair – Anyone with a valid FlashRouters Support subscription is eligible for free Hardware Repair. 

Please note we can only provide prepaid labels for approved Hardware Warranty returns within the USA. Prepaid labels are not available for international customers. All return shipping for 30 Day Satisfaction refunds is paid for by the customer.

Hardware Guarantee

In the rare case you receive a faulty router, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel and we will work to rectify the situation immediately. If it is determined that the power supply you received was faulty, and not the router itself, our team will immediately ship you out a tested power supply at no additional cost.

Rest assured that we individually test and inspect every FlashRouter with great detail before shipment. BUT… if router gremlins (yes they do exist) snuck into your router during the shipping process and it no longer powers on, our team will supply you with a prepaid shipping label to return the unit back to our offices. As soon as we receive verified tracking on your return shipment we will ship out another thoroughly tested unit to you at no additional cost.

You must contact us within 7 days from when you received your FlashRouter to be eligible for a Hardware Guarantee prepaid shipping label from FlashRouters.

30-Day Satisfaction Guarantee

If you are not satisfied with the performance of your router after trying it out for up to 30 days, you can open a ticket to contact FlashRouter Support for an RMA or request an RMA in your customer account panel. Once the RMA is approved, you will then have the option to ship the unit back to FlashRouters.

Once we receive the return, our team inspects and refunds accordingly based on the original purchase price of your FlashRouter. Please note there is a $25 restocking fee and refunds do not include any initial shipping costs associated with your order. All restocking fees are returned as Store Credit. This means if you make another purchase at FlashRouters then your fee is refunded.

The item must also be fully functional and have no signs of cosmetic damage for you to receive the maximum refund. If you do not include the original boxing, or any router accessories you may also be charged an additional fee as indicated.

Ethernet Cable: $5

Power Source: $10 

Antennas: $5 per antenna

Router Stand: $10

Box: $10

Cosmetic Damage: Up to $25

What is covered under the 30-Day Satisfaction Guarantee?

If the VPN speeds or WiFi network speeds are not what you had hoped, if the setup is too complicated, or you just decided on another solution; these are all covered under the 30-Day Satisfaction Guarantee. 

We will not accept any returns of working routers after 30 days from the date you received your router. After 30 days, router returns/replacements will only be processed under the Hardware Warranty. 

Can I get the restocking fee waived?

If you place a new order for a different FlashRouter unit before returning your initial purchase, then we will waive the restocking fee. Otherwise the $25 restocking fee will be applied to your customer account as a store credit. You can then use this $25 store credit on any future FlashRouter purchase.

Rewards Points refunds

If you return your FlashRouter under the 30 day satisfaction guarantee then you will lose any reward points received for your initial purchase.

Hardware Warranty

A 1-year Hardware Warranty is included with the purchase of all New and Refurbished FlashRouters. If your router suffers hardware failure within 365 days from the date you received the unit then we will replace your router with another fully tested unit. You must pay for return shipping of the faulty unit back to our offices located in New Jersey, USA and our team will ship out your replacement at no additional cost.

You must contact the FlashRouter support team for an RMA number or request an RMA from your customer account panel before returning a router for warranty replacement. If you do not receive approval for a return then you will not be eligible for a replacement unit.

There are 2 options for receiving a Hardware Warranty replacement unit:

Option #1: Process another order for immediate shipping and as soon as we receive the returned device back in our offices we will issue you a refund for the initial purchase.

Option #2: Ship your faulty router back to our office, and as soon as we receive the unit our returns department will have a replacement unit shipped out to you at no extra cost.

How long do I have before my RMA expires?

RMA’s are good for 7 days from the date they are issued.

What if I upgraded to a 2 year Hardware Warranty at checkout?

All refund, replacement, RMA details, and options covered by the 1-year Warranty apply in the exact same manner for 2 year warranties over each respective warranty coverage period.

If for any reason the router you purchased is no longer in stock or discontinued then you have the option to replace your router with one of equal value or receive a refund. Hardware warranties are only eligible for refunds if we are unable to provide a replacement unit for you.

What should I do if my router is out of warranty coverage?

If your FlashRouter is out of the warranty coverage period, we are first and foremost apologetic for the passing of your router. Be sure to contact our sales team though and you can receive a special coupon as a return customer for a shiny new wireless networking centerpiece.

What is not covered with a FlashRouter Warranty?

Items that have been clearly damaged either by the customer or during the return process are not eligible for a full refund. This includes routers that have visible dents, scratches, or moving parts inside the router.

Can I upgrade to a 2 year warranty after my FlashRouter purchase?

2 year warranty upgrades are only available at the time of your FlashRouter purchase. Upgrades are not available once a FlashRouter order has been shipped. 

Can I get a Warranty on my router if I purchased a “Flash My Router” plan from FlashRouters?

Routers that have been “flashed” and configured by our support specialists for anyone who has purchased a Flash My Router Plan are not eligible for warranty coverage from FlashRouters. Only routers purchased through the FlashRouters.com website are eligible for warranty replacements or refunds.

Hardware Repair

FlashRouters is proud to offer a free repair and upgrade service for anyone with an active Silver or Gold Service Plan subscription. Any and all shipment costs associated with FlashRouter repairs or upgrade requests are the burden of the customer and will not be paid for by FlashRouters. However, the repair and upgrade service itself is FREE.

If you do choose to ship your router back to our office for repair, then you should include a prepaid shipping label in your package back to your home or office, so our team can send the router back to you whether we are able to repair the unit or not. Router accessories like power supplies, ethernet cable, or antennas do not need to be included when shipping back a unit for repair.

If our team is not able to resurrect your router from a power failure, faulty firmware upgrade, or any other reason then we can return the faulty unit back to you using the return shipping label included with your return package. Alternatively, we can destroy the unit and refund the return shipping costs if that is your preference.

Open Box Routers

What is an Open Box Router?

Open Box routers are fully functional units that have cosmetic flaws and are sold at heavy discounts. These units come with the same Support Plan options as New or RM units, which means you get the same support service with extremely discounted hardware.

Open Box routers are covered under the FlashRouter 30-Day Satisfaction Guarantee BUT come with no Hardware Warranty. We take every measure possible to ensure complete functionality and our team fully load tests these devices before shipment, but you should be very aware that you buy these discounted “open box” devices at your own risk without any Hardware Warranty.

What is the Open Box Router return policy?

Open Box Routers can only be returned within 30 days from the date you received your router. Returns will not be accepted on open box routers after 30-Day Satisfaction Guarantee window has expired. Please note that Open Box Router return shipping costs are not covered by FlashRouters and initial shipping costs are not included in any refunds. 

Accessories Warranty

All Accessories come with manufacturer warranties as listed on the respective product pages. 

FlashRouters will accept returns for refund or replacement of accessories only within 30 days from the date you received your order. After 30 days you must contact the manufacturer for any warranty replacements.

Accessories must be returned with all original packaging and with no cosmetic damage to receive a full refund. A missing box or damage to an item will result in a restocking fee per our discretion.

"Flash My Router" Refund Policy

The “Flash My Router” product offered by FlashRouters is a virtual service provided by the FlashRouters support team. This product includes a remote support session where our support team will flash your router and then complete your internet, WiFi, and VPN setup, and in certain cases support additional router features. 

Once your remote support session is completed there are absolutely no refunds on “Flash My Router” purchases. In the case we are unable to successfully flash your router we will offer a full refund for your “Flash My Router” purchase. “Flash My Router” purchases are fully refundable if you decide you would no longer like to use the service after your purchase is completed.

Service Plan Subscription Refund Policy

All FlashRouter router purchases include a recurring FlashRouters Service Plan subscription. There are 3 levels of support to choose from as either a quarterly or yearly recurring billing plan.

30-Day Satisfaction Guarantee

If you choose to return your FlashRouter under the 30-Day Satisfaction Guarantee, then you are eligible for a full refund on any Service Plan purchased with your FlashRouter.

Cancellation Policy

You may cancel your recurring billing at any time and you will not be charged again. Please note you will not be refunded for unused time from the initial billing/service period of your support plan subscription.

If you choose to cancel your 3 month FlashRouter support plan then you will retain support until the end of the 3 month period. If you choose to cancel your 1 year FlashRouter support plan then you will retain support until the end of the 1 year period. You will not lose time from your existing service plan if you cancel when a plan is active.

There is a 7-day grace period after Service Plan renewals have been charged, where you may request an immediate cancellation and full refund.

How do I change my FlashRouter Support subscription level?

How do I Upgrade my Service Plan?

You can upgrade a Service Plan at any time during a billing cycle. You must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Service Plan, which will then be immediately applied to your new upgraded Service Plan purchase. Your recurring billing will then continue at the new Service Plan level. Your 3 months or 1 year of upgrade service will start again from the date of the upgrade purchase. 

How do I switch from a Quarterly to a Yearly Service Plan?

If you would like to switch to a Yearly plan from a Quarterly plan of the same service level, then you must e-mail or live chat our support team and request an upgrade. Our team will then issue you store credit for any unused time on your existing Quarterly Service Plan, which will then be immediately applied to your new Yearly Service Plan purchase. Your recurring billing will then continue at the Yearly Service Plan level. Your 1 year of service will start again from the date of the upgrade purchase. 

How do I Downgrade my Service Plan?

If you are subscribed a Service Plan, but would like to switch to a lower level Service Plan then you can request that our support team cancel your recurring billing at any time. As soon your existing Service Plan is expired you can make a new purchase for the new Service Plan of your choice.

How do I switch from a Yearly to a Quarterly Service Plan?

If you would like to change the billing cycle from yearly to quarterly, you may cancel your existing subscription plan and then once your year of service has expired, you may purchase a Quarterly Service Plan instead.

If you just purchased a FlashRouter, there is a 7-day grace period from when you receive your unit if you would like an immediate change from Yearly to a Quarterly Service Plan.

How do I cancel my subscription?

You may request a Service Plan subscription cancellation by e-mailing support@flashrouters.com or from within your customer account panel at any time. You will be notified of a successful cancellation and your payment method will not be billed again.

Please note there are no refunds when cancelling your subscription. Cancellation means you will not be billed again for your Service Plan, there are no partial refunds for cancelled Service Plans.