FlashRouters Support Portal

Prioritizing Privacy

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Getting Started With Your FlashRouter

Getting Started With Your FlashRouter

  1. Connect FlashRouter to Internet
  2. Access FlashRouter DD-WRT firmware settings
  3. Connect FlashRouter to VPN 
VIEW ALL SETUP GUIDES
TROUBLESHOOTING
FAQS

Setting Up Your VPN Service

Select your operating system below to setup the FlashRouters Privacy App on your router, the easiest way to connect to the best VPN services.  For ExpressVPN FlashRouter users, please view the following section for setting up the ExpressVPN app.

ExpressVPN NETGEAR ROUTERS
ExpressVPN LINKSYS ROUTERS

More Ways to Get Help

Can’t find the answer you are looking for? Open a support ticket and our support team will be there to assist you.

What do the lights on my Roqos Core mean?

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  1. White (looks blueish white on Teal colored Roqos Cores): System startup
  2. Solid Red: System is up, but there is no internet connection. Roqos Core cannot detect a network link either.
  3. Flashing Red: System is up and there is an ethernet cable connected to Internet port, however Roqos Core is unable to reach the internet. Usually happens with bad ethernet cable, or cable modem/ISP modem not giving IP address to Roqos Core due to ISP provisioning issues, or some other type of network setting blocking Roqos Core’s access to the internet. First thing to try in this scenario is to reboot the ISP router/modem upstream of Roqos Core.
  4. Flashing Blue: Roqos Core is up and connected to the internet, but it is not yet activated. Brand new Roqos Cores, or Roqos Cores that are factory reset will show this behavior when they are ready to be activated again.
  5. Blue (deep blue color, different from #1): Roqos Core is up and activated, everything is normal.

Open Ticket

OPEN SUPPORT TICKET

Please fill out the form below and be sure to use the same e-mail on file so we can streamline our diagnoses of your issue.

[zendesk_request_form]