VPN & Router FAQs FAQs Router FAQs What is an IP address? What is DNS? What is DNSMasq? VIEW ALL ➞ SERVICE PLAN FAQs Is the service plan a one time purchase? What is included with a FlashRouter? Does the service plan include a VPN subscription? VIEW ALL ➞ VPN FAQs General VPN FAQs VPN Security FAQs Technical VPN FAQs VIEW ALL ➞ WARRANTY & RETURNS FAQs Warranty & Returns overview and general policies RMA Returns & Shipping Hardware Warranty and Repair Policies VIEW ALL ➞ SALES FAQs FR Privacy App supported VPN providers What stock firmware features will I lose if I flash my router? Does a FlashRouter or Support Plan purchase include VPN Service? VIEW ALL ➞ SHIPPING FAQs General Shipping FAQs Customs & Expenses FAQs VIEW ALL ➞